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604E52900

May 01, 2009

DocuColor 242/252, 260


FreeFlow Print Server
Installation Guide for
Version 7.0 SP-2 (72.XX.XX)

2006-2009 Xerox Corporation. All rights reserved. Xerox and the sphere of connectivity design, DocuSP, FreeFlow and ProfitAccelertor are
trademarks of Xerox Corporation or licensed in the US and/or other countries.
Sun Microsystems and Solaris are trademarks, registered trademarks, or service marks of Sun Microsystems, Inc. in the U.S. and other countries.
IPDS is trademark of International Business Machines Corporation in the United States and/or other countries.
Other product names used herein are trademarks of their respective owners.
Printed in the United States of America.
Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.
Document Revision: A (May 2009)

Table of Contents
1

3
4

Installation Roadmap

Procedure
Determining the FreeFlow Print Server Software Installation Procedure

1
1

New Server Installation

Overview
Procedure
2.1 Complete the Server Installation
2.2 Configure the Network Information (If required)
2.3 Change the Security Profile (if required)

3
3
3
5
6

FreeFlow Print Server Version Upgrade

Procedure

Clean Installation of Solaris and FreeFlow Print Server


Overview
Procedure
4.1 Preparation
4.2 Create the Customer Data Backup (optional)
4.3 Print the Configuration Data
4.4 Backup the License File
4.5 Backup the FreeFlow Print Server Configuration Data
4.6 Backup the User-Defined Color Destination Profiles (if required)
4.7 Backup the Custom Spot Colors
4.8 Install the Full Software Image DVD
4.9 Install the FreeFlow Print Server License
4.10 Configure the FreeFlow Print Server Software
4.11 Restore the Server Configuration Data
4.12 Re-enable Hot Folders on Restored Queues
4.13 Restore the User-Defined Destination Profiles (if required)
4.14 Restore the Custom Spot Colors (if required)
4.15 Set the Security Profile (if required)
4.16 Change the System Passwords
4.17 Restore the Customer Data (optional)

11
11
12
12
13
13
14
14
16
17
18
22
22
23
25
25
26
26
27
27

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Completing the Installation


Overview
Procedure
5.1 System Verification
5.2 Print Configuration Data
5.3 Create Server Configuration Backup Disk
5.4 Backup the System Data (Recommended)
5.5 Wrap-up

Installation Options
Overview
Procedure
6.1 Remote Service Setup & Configuration
6.1.1 Preparing for Remote Services Setup & Configuration
6.1.2 Configuring Remote Services
6.1.3 Remote Services Registration and Acceptance
6.1.4 Testing Remote Services Connectivity
6.2 Gateway Configuration
6.3 Client Drivers
6.4 IPDS
6.5 Multi-National Language Upgrade
6.6 Add on Products (Xerox or Third Party)
6.7 Disk Overwrite

Appendices
Appendix A: Solaris Installation Worksheets
Appendix B: Service Documentation Links
Appendix C: Downgrading FreeFlow Print Server Software
Appendix D: Remote Services
D.1 Troubleshooting Remote Services Problems
D.2 Using Remote Services at Xerox Sites

ii FreeFlow Print Server Installation Guide for 7.0 SP-2

Contents

29
29
29
29
29
30
31
32

33
33
33
33
33
34
34
36
37
37
37
37
37
37

39
39
45
46
47
47
48

Installation Roadmap
Overview

Section 2 New Server Installation, provides the procedure for installing and configuring the software on a
new server. A new server is shipped directly from manufacturing.
Section 3 FreeFlow Print Server Version Upgrade, provides the procedure for upgrading from a previous
FreeFlow 7.0 version on an existing server.
Section 4 Clean Installation of Solaris & FreeFlow Print Server Software, provides the procedure to upgrade
from FreeFlow Print Server 6.0 or to reload the Solaris Operating System, FreeFlow Print Server and Color
Supplemental 7.0 software. A clean install will remove any leftover files from previous installations or
unstable situations of the operating system that may prevent the FreeFlow Print Server software from
installing or operating correctly.
Section 5 Completing the Installation, provides the procedure that must be completed to finish the
installation.
Section 6 Installation Options, Use this section for installation of applicable options

Determining the Installation Procedure


Determine the appropriate procedure from the chart below based on the installation type:
Installation
Type

New Customer

Section

2
New Server Installation

UPGRADE
FreeFlow 7.0
FreeFlow 7.0

UPGRADE FreeFlow 6.0 7.0


Server REPLACEMENT
File CORRUPTION

Section

Section

3
FreeFlow Version 7.0
Upgrade

Clean Installation of Solaris &


FreeFlow Print Server

Section

5
Completing the
Installation

Section

6
Installation Options

Figure 1 - Determine the Section to Perform Based on the Installation Type

NOTE
Section 3 FreeFlow Print Server Version 7.0 Upgrade has been omitted because there are no previous 7.0
versions to upgrade from. 7.0 SP-2 is the initial release. Refer to SPAR instructions to upgrade from 7.0 SP-2.

FreeFlow Print Server Installation Guide for Version 7.0 SP-2 1

Installation Roadmap

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New Server Installation


Overview

This section provides a list of materials and procedural steps required to install FreeFlow Print Server
software on a new server (direct from manufacturing).

Required Information

Server Installation Worksheets (from Getting Ready for the FreeFlow Print Server Installation). Blank
worksheets to be filled in are available in Appendix A of this document.

Procedure

45 Minutes

The steps required to install software on a new server are as follows:


2.1 Complete the Server Installation
2.2 Configure the Network Information (If required)
2.3 Change the Security Profile (If required)

2.1 Complete the Server Installation

10 Minutes

Figure 2.1.1 PDSi 2b Connection Diagram (Product Code BTG, FFA)

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Figure 2.1.2 XS2440 (Sun Ultra 24) Connection Diagram (Product Code RBK)

__1.
__2.
__3.
__4.
__5.

Ensure the printer is powered off.


Ensure the server stand is assembled.
Ensure the monitor, keyboard, mouse, and spectrophotometer are on the stand.
Ensure the monitor and spectrophotometer power cords are connected to the power strip.
For the PDSi 2b server perform the following (refer to Figure 2.1.1):
__a. Ensure the monitor cable is connected to the 15 pin D-Sub VGA onboard port.
__b. Ensure the external network cable is connected to the bottom onboard Ethernet connector.
__d. The crossover network cable is connected from the IOT network jack to the top onboard
Ethernet connector.
__e. The image cable is connected from the IOT interface jack to the XIIM PWB in slot 3.
__f. The mouse is connected to the USB jack on the bottom of the keyboard.
__g. The keyboard is connected to leftmost rear USB jack.
__h. The spectrophotometer is connected to the rightmost rear USB jack.
__i. Power cord connected to the AC receptacle at the rear of the server.
__j. The power switch at the rear of the server is in the on position.
__6. For the XS2440 Sun Ultra 24 server ensure the following (refer to Figure 2.1.2):
__a. The Dual DVI cable and VGA/DVI adapter are connected to the monitor video cable.
__b. The monitor cable is connected to the graphics PWB in slot PCIe 2.
__c. The external network cable is connected to network port marked NET 0.
__d. The crossover network cable is connected from the IOT network jack to the Ethernet PWB in
slot PCIe 1 .

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__7.
__8.
__9.
__10.
__11.
__12.
__13.
__14.
__15.
__16.

__17.

__e. The image cable is connected from the IOT interface jack to SOLO PWB in slot PCIe 0.
__f. The mouse is connected to the USB jack on the bottom of the keyboard.
__g. The keyboard is connected to top rightmost rear USB jack.
__h. The spectrophotometer is connected to the bottom leftmost rear USB jack.
__i. Power cord connected to the AC receptacle at the rear of the server.
__j. The power switch at the rear of the server is in the on position.
Press the power button to power on the server and monitor.
Wait for the system to boot into the Reconfigure FreeFlow Print Server Screen.
At the Select printer model, select the proper printer.
Press the Install button.
Wait for the system to boot into the FreeFlow Print Server Application.
Select [Help: About FreeFlow Print Server].
Record the preinstalled FreeFlow Print Server version: 7.0 SP2 __ __ . __ __ . __ __ . XX
Locate the software kit.
If the preinstalled FreeFlow Print Server version recorded in step 13 is the same as or greater than the
version in the software kit then proceed to step 17.
If the preinstalled FreeFlow Print Server version recorded in step 13 is less than version in the
software kit then upgrade the software. Proceed to Section 4.3 and complete the remainder of
Section 4.
Check the monitor resolution and if required adjust the default value as follows:
__a. Select Xerox 242/252, 260 on the taskbar to minimize the FreeFlow Print Server window.
__b. Right click on the Solaris Java desktop.
__c. Select [Change Desktop Resolution].
__d. For a 19 wide screen monitor, select [1440x900] in the Resolution box.
__e. For a 17 monitor, select [1280x1024] in the Resolution box.
__f. For a 15 monitor, select [1024x768] in the Resolution box.
__g. Check the [Make default for this computer only] box.
__h. Select [Apply].
__i. At the Do you want to keep this resolution? prompt, select [Keep Resolution].
__j. Select Xerox 242/252, 260 on the taskbar to open the FreeFlow Print Server window.

2.2 Configure the Network Information (If required)

10 Minutes

The server is pre-configured for IPv4 internet protocol with automatic (DHCP) IP configuration. If a static IP
configuration, IPv6 protocol, DNS, or NIS/NIS+ are required then perform this section. Refer to Worksheet
W-1 Items 2, 6, 9 in the Getting Ready for FreeFlow Installation document.
__1. Select [Logon: Logon] in the FreeFlow Print Server window.
__2. Select [System Administrator] from the User box of the Logon window.
__3. In the Password field type: administ and press [OK].
__4. Select [Setup: Network Configuration...]. The Network Configuration window opens.
__5. In the Host Name box, enter the Hostname. Refer to Worksheet W-1 Item 3.
__6. In the Internet Protocol drop down, select the internet protocol. Refer to Worksheet W1 Item 6. If
unsure, accept the IPv4 Enabled default setting.
__7. If IPv4 Enabled is selected then fill in the IPv4 tab as follows:
__a. In the IP Configuration Method drop down menu, select [Static].
__b. Enter the IP Address. Refer to Worksheet W-1 Item 4.
__c. Enter the Default Gateway. Refer to Worksheet W-1 Item 7.

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__d. Enter the Subnet Mask. Refer to Worksheet W-1 Item 5.


__8. If IPv6 Enabled is selected then fill in the IPv6 tab as follows:
__a. In the IP Configuration Method drop down select the appropriate value. Refer to Worksheet
W-1 Item 2.
__b. If Dynamic was selected in the previous step proceed to the step 9.
__c. Select the [Add] button next to IP addresses.
__d. In the Add IP Address window enter the IPv6 Address, Subnet Prefix Length and press [Add].
__e. Select the [Add] button next to Default Gateways.
__f. In the Default Gateways window enter the IPv6 Address.
__g. Select the [Add] button.
__9. If DNS is required then fill in the DNS tab as follows. Refer to Worksheet W1 Item 9.
__a. Select the [Enable DNS] checkbox.
__b. If the network does not use a dynamic DNS server then uncheck the Enable Dynamic DNS
Registration box.
__c. Enter the Domain Name.
__d. Enter the DNS Server List.
__e. If required, enter the Domain Search List.
__10. If NIS/NIS+ is required then fill in the NIS/NIS+ tab as follows. Refer to Worksheet W1 Item 9.
__a. Select the [Enable Name Service] checkbox.
__b. Select the NIS option if required. NIS+ is selected by default.
__c. If the NIS/NIS+ server is located automatically then select the Find NIS+ Server checkbox.
Proceed to the next step.
__d. Enter the NIS/NIS+ Domain Name.
__e. Enter the NIS/NIS+ Server IP.
__f. Enter the NIS/NIS+ Server Name.
__11. Select [OK] to close the Network Configuration window.
__12. Select [OK] in the Information window.
__13. In the FreeFlow Print Server window, select [System: Shutdown]
__14. Press the [Interrupt] button.
NOTE
Perform GP 905 Updating the System Configuration (sys-unconfig) if configuration problems are
encountered using the Network Configuration window. GP905 is located in the FreeFlow Print Server (X86)
service documentation.
__15. After the shutdown has completed, power on the system.

2.3 Change the Security Profile (if required)

10 Minutes

The Security Profile is set to Low. Determine if the Security Profile must be changed. Refer to Worksheet W1 Item 15. Keep the profile at Low if the worksheet information is not available. Change the Security Profile
as follows:
__1. Select [System Administrator] from the User box of the Logon window.
__2. Type system administrator password in the Password field, then select [OK].
__3. Select [Setup: Security Profiles].
__4. Select the desired security profile.
__5. Right mouse click and select [Set as Current] option.
__6. Select [Yes] to proceed.

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__7.
__8.
__9.
__10.
__11.

Select [No] to shutdown now.


From the Security Profiles window select [Close].
Select [System: Shutdown].
Confirm by pressing [Interrupt]. Wait for the server to shut down.
Press the power button to power on the server.
Section 2 has been completed. Proceed to Section 5 Completing the Installation.

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8 FreeFlow Print Server Installation Guide for Version 7.0 SP-2

New Server Installation

FreeFlow Print Server


Version Upgrade

Overview
This is section provides a list of materials and procedural steps required to upgrade from a previous 7.0
version of FreeFlow Print Server software on an existing server (already installed at a customers location).

NOTE
Section 3 FreeFlow Print Server Version Upgrade has been omitted because there are no previous 7.0
versions to upgrade from. 7.0 SP-2 is the initial release. Refer to SPAR instructions to upgrade from 7.0
SP-2.
Refer to Section 4 Clean Installation of Solaris and FreeFlow Print Server to upgrade from a previous
6.0 version.

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10 FreeFlow Print Server Installation Guide for Version 7.0 SP-2

FreeFlow Print Server Version Upgrade

Clean Installation of
Solaris and FreeFlow
Print Server
Overview

This section provides a list of materials and procedural steps required to perform a clean installation of the
Solaris operating system and the FreeFlow application. This activity is typically performed when upgrading
from FreeFlow Print Server 6.0 or to recover from a hardware problem (e.g., disk failure) or severe software
problem (e.g., corrupted file system).
Caution

ALL information on the hard drives of the FreeFlow Print Server will be erased! Ensure the Post Sale
Analyst has been involved in backing up customer data to a proper alternate location.

Ensure the information is available from Server Installation Worksheets located in Appendix A.

Required Media

FreeFlow Print Server 7.0 SP-2 Full Software Image for DocuColor 242/252/260
RBK 097S04009 Platform ONLY! DVD (XS-2440 Sun Ultra 24 DFE)
OR

FreeFlow Print Server 7.0 SP-2 Full Software Image for DocuColor 242/252/260
BTG 400S03765 or FFA 400S03795 Platforms ONLY! DVD (PDSi 2BS DFE)

Blank CD RW Discs for Backup.

Required Information

Server Installation Worksheets W1-W12 (from Getting Ready for the FreeFlow Print Server Installation).

Procedure

2-4 Hours

The steps required to perform a Clean Install of Solaris & FreeFlow Print Server are as follows:
4.1
Preparation
4.2
Create the Customer Data Backup (optional)
4.3
Print the Configuration Data
4.4
Backup the License File
4.5
Backup the FreeFlow Print Server Configuration Data
4.6
Backup the User-Defined Color Destination Profiles
4.7
Backup the Custom Spot Colors
4.8
Install the Full Software Image DVD
4.9
Install the FreeFlow Print Server Software License
4.10 Configure the FreeFlow Print Server Software

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4.11
4.12
4.13
4.14
4.15
4.16
4.17

Clean Installation of Solaris and FreeFlow Print Server

Restore the Server Configuration Data


Re-enable Hot Folders on Restored Queues
Restore the User-Defined Destination Profiles (if required)
Restore the Custom Spot Colors (if required)
Set the Security Profile (If required)
Change the System Passwords
Restore the Customer Data (optional)

4.1 Preparation

10 Minutes

__1. Ensure the customer has removed all optional non standard issue hardware including external hard
drives, portable/removable drives, and USB drives.
__2. Notify the customer that some or all of the following items may not be restored as part of the
upgrade or reinstallation:

Customized passwords
Jobs stored on the server
Unique third party software
Held and/or completed jobs in Job Manager.
Customized settings in System Preferences (e.g., Retain PDL files, Font Site Policy).

__3. Obtain customer approval for the installation. Do NOT continue with the installation without
approval.
__4. If IPDS is to be installed on the system, then:
__a. Locate the Xerox IPDS software disc in the IPDS software kit.
__b. Identify the version of IPDS software, e.g., 7.0 SP-2 (72.XX.XX).
__c. Identify the version on the FreeFlow Print Server Full System Image DVD
__d. If the FreeFlow Print Server and IPDS versions do not match then contact second level support.
Obtain a FreeFlow Print Server Full System Image DVD that matches the IPDS version before
proceeding to the next step.
__5. Proceed to the next section based on Figure 4.1.
Customer &
Machine Unique
Data

Data must be recovered


and
Is NOT corrupted
and
Is accessible on disc

Data does NOT need to be recovered


or
Is Corrupted
or
Is NOT Accessible on disc

Section
4..2
Backup the
Customer Data

Section
4..4
Backup the License

Figure 4.1 Determine the Next Section based on Recovery of Unique Data.

4.2 Create the Customer Data Backup (optional)

Variable

Confirm with the Post Sale Analyst that the customer or the analyst has backed up their data prior to the
upgrade. This section can add a significant amount of time to the install. If a backup is required, refer to

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FreeFlow Print Server Service Documentation GP620. Verify with the Post Sale Analyst if a restore of the
Customer Data is planned.

4.3 Print the Configuration Data

10 Minutes

__1. Power on the LCD monitor and the FreeFlow Print Server if they are off.
__2. Logon as System Administrator if not logged in already:
__a. From the main menu bar select [Logon: Logon].
__b. In the User Name box select [System Administrator].
__c. In the Password box type the system administrator password and select [OK].
__3. Select [System: UNIX Terminal Window].
__4. In the terminal window type: su <>.
__5. Type the root password and then press <>.
__6. Type: cd /export/home/xrxusr <>.
__7. Type: ./procfg <>. The message File: /export/home/xrxusr/<hostname.txt> is displayed. Ignore the
./procfg: [[: not found message.
__8.
__9.
__10.
__11.
__12.
__13.
__14.
__15.
__16.

If prompted <hostname>.txt file aready exists. Overwrite (y/n): type y <>.


From the Xerox FreeFlow home screen select Print From File.
Select the [Browse] button. The Browse window opens.
Select [Unix File System] from the Look in box.
Navigate the tree to the export/home/xrxusr folder.
Select <hostname.txt> in the file list.
Select the [OK] button.
Select then the [Print] button.
Retain the output for future reference. Note the primary network interface is reported incorrectly as
unknown. For the correct network interface value refer to Appendix A Worksheet W-1 Item 1.

4.4 Backup the License File

10 Minutes

NOTE
If FreeFlow Print Server 6.0 SP software is currently installed then backup the 6.0 license in the event the
software must be downgraded back to 6.0. If FreeFlow Print Server 7.0 SP software is installed the 7.0
license must be backed up and then restored at the conclusion of the installation.
__1. If the license file has already been backed up to CD or USB drive, then proceed to the next section.
__2. Logon as System Administrator if not logged in already:
__a. From the main menu bar select [Logon: Logon].
__b. In the User Name box select [System Administrator].
__c. In the Password box type the system administrator password.
__d. Select [OK].
__3. Open a Terminal window and login as root if not logged in already:
__a. Select [System: UNIX Terminal Window].
__b. Type: su <>.
__c.

Type the root password. Press <>.

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__4. To backup the license to CD-RW perform the following:


__a. In the terminal window, type:
cp /opt/XRXnps/etc/license.dat /var/spool/XRXnps/backup <>
__b. Type: cd /var/spool/XRXnps/backup <>
__c.

Type: mkisofs -l -r -o backup_image license.dat <>.

__d. Insert a blank CD-RW disc into the drive.


__e. Type: cdrw -O -i backup_image <> (notice the uppercase letter O). The backup file is
written to the recordable disc. The disc is ejected when the process has been completed.
__f. Go to step 6.
__5. To backup the license to a USB drive perform the following:
__a. Insert the USB drive into the USB port.
__b. In the terminal window, type:
cp /opt/XRXnps/etc/license.dat /rmdisk/rmdisk0 <>
__6. Verify the license backup can be recovered as follows:
__a. Select [Setup: Feature Licenses].
__b. From License Manager select [Load License File].
__c. For a CD backup, push in the CD tray and select CD-RW 0 from the Save Location: Look in drop
down menu.
__d. For a USB drive select USB 0 from the Save Location: Look in menu.
__e. Verify license.dat is listed in the Files list on the right. Create another backup disk if it can not
read by the License Manager.
__f. Select the [Cancel] button.
__g. Select the [Close] button.
__7. For a CD backup perform the following:
__a. From the main menu select [System: Eject CD].
__b. Remove the disk and label it License Backup for <Machine Number> and <Date> and <Current
FreeFlow Software Version>
__c. Retain the CD in a safe place for use later in the installation.

4.5 Backup the Print Server Configuration Data


__1. Logon as System Administrator if not logged in already:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. Type the password in the password field, then select [OK]
__2. Select [System: Backup/Restore : Backup Configuration].
__3. In the File Selection window, select the following items (Figure 4.5):

Queues
Color Profiles
User TRCs
DFA (if not grayed out)
Stock Database
Tray Settings
UNIX Accounts and Groups

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IPDS (if not grayed out)


Hot Folder
__4. In the File Selection window, ensure the following items are NOT selected (Figure 4.5):

License Data
Configuration Directory
PostScript Print Resources
PCL Print Resources
TIFF Print Resources
Basic Networking Information
Remote Services Data
VIPP
Background Forms

Checkmark these
items only:

(Skip DFA if grayed


out)

(Skip IPDS if grayed


out

Figure 4.5 Configuration Backup Folder Selection

__5. To backup to a CD-RW perform the following:


__a. Insert a blank CD-RW, and wait for the LED on the drive to stop flashing.
__b. Select CD-RW 0 from the Save Location: Look in drop down menu.
__6. To backup to a USB flash drive perform the following:
__a. Insert the USB drive into the USB port.
__b. Select USB 0 from the Save Location: Look in drop down menu.
__7. Check the Estimate Archive File Size box.
__8. Select the [Continue] button.
__9. Select [OK] to the Backup File Size Warning.
__10. Select [OK] to the Insert the CD-RW Warning.

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__11. The Configuration Backup Status window appears and the backup proceeds.
__12. For a CD RW, the tray ejects automatically at the conclusion of the backup. Leave the CD tray open
and proceed to the next step.
__13. Wait for the progress bar to indicate 100%.
__14. At the Configuration Backup Status window select [Close].
__15. For a USB drive, select the eject USB icon on the taskbar. Remove the USB drive.
__16. Insert the CD or USB drive. Wait 30 seconds for the drive to mount.
__17. If the What do you want the system to do? window appears select [Cancel].
__18. Verify the backup can be recovered as follows:
__a. Select [System: Backup/Restore : Restore Configuration]
NOTE
If the CD archive fails to appear in the following step then select the Close button, eject the CD and repeat
steps 16-18.
__b. For CD-RW backup select CD-RW 0 from the Look in drop down menu. Then select the cdrom0
folder in the Directory tree.
__c. For a USB flash drive select USB0 from the Look in drop down. Then select the rmdisk0 folder
in the directory tree.
__d. Verify the backup archive file is listed in the Select Backup list. Create another backup if the
archive fails to appear.
__e. Select the [Close] button.
__19. For a CD-RW backup, select [System: Eject CD]. Remove the disk and label it Configuration Backup
for <Machine Number> and <Date> and <Current FreeFlow Software Version>
__20. Retain the CD or USB drive in a safe place for use later in the installation.

4.6 Backup the User-Defined Color Destination Profiles

15 Minutes

__1. Logon as System Administrator if not logged in already:


__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window.
__c. Type the password in the password field, then select [OK].
__2. From the Main Menu select [Color: Color Profiles]
__3. From the View drop down in the upper right hand corner select [Destination].
NOTE
User-Defined profiles do not have an icon (e.g., green dot) in the first column.
__4. Determine if any User-Defined destination profiles are listed.
__5. If any User-Defined profiles are present then continue with the next step to create a Destination
Profile Backup. Otherwise, proceed to the next section.
__6. Right-click on a User-Defined Destination profile in the Color Profiles List. Additionally, click and drag
to select multiple profiles within the list, and then rightclick within the selection area.
__7. Select [Export]. The Export Profiles window appears.

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__8. To backup to a CD-RW perform the following:


__a. Insert a blank CD-RW, and wait for the LED on the drive to stop flashing.
__b. Select CD-RW 0 from the Look In drop down menu.
__c. Select cdrom0 in the directory tree.
__9. To backup to a USB flash drive perform the following:
__a. Insert the USB drive into the USB port.
__b. If the What do you want the system to do? window appears select [Cancel].
__c. Select USB 0 from the Look in drop down menu
__d. Select rmdisk0 in the directory tree.
__10. Select the [Export] button.
__11. For a CD-RW, in the Setup window select the [WriteDisk ] option and then the [OK] button.
__12. The CD ejects automatically at the conclusion of the backup. Leave the CD tray open and proceed to
the next step.
__13. Wait for the Exporting profileDone prompt and then select [OK].
__14. If the What do you want the system to do? window appears select [Cancel].
__15. In the Export Profiles window select the [Close] button.
__16. For a USB drive, select the eject USB icon on the taskbar. Remove the USB drive.
__17. Insert the CD or USB drive. Wait 30 seconds for the drive to mount.
__18. If the What do you want the system to do? window appears select [Cancel].
__19. Verify the backup can be recovered as follows:
__a. In the Color Profiles window, right-click on a User-Defined profile.
__b. Select [Import].
__c. For a CD-RW backup select CD-RW 0 in the Look In drop down.
__d. For a USB flash drive backup select USB0 from the Look in drop down.
__e. Verify the backup archive file (e.g., icc_data.tar) is listed in the Files list. Create another backup
if the archive fails to appear.
__f. Select the [Cancel] button.
__g. Select the [Close] button.
__20. For a CD-RW backup, select [System: Eject CD]. Remove the disk and label it User-Defined
Destination Profiles for <Machine Number> and <Date> and <Current FreeFlow Software Version>.
__21. Retain the CD or USB drive in a safe place for use later in the installation.

4.7 Backup the Custom Spot Colors

15 Minutes

__1. Logon as System Administrator if not logged in already:

__2.
__3.
__4.
__5.
__6.
__7.

__a. At the FreeFlow Server, select [Logon: Logon].


__b. Select [System Administrator] from the User box on the Logon window.
__c. Type the password in the password field, then select [OK].
Select [Color: Spot Color List]
From Spot Color List dropdown menu, select [Custom].
Determine if any custom spot colors are listed.
Select the [Close] button.
If any custom spot colors are listed then continue with the next step to create a backup. Otherwise,
proceed to the next subsection.
Open a Terminal Window and login as root if not logged in already:
__a. Select [System: UNIX Terminal Window]

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__b. Type: su <>


__c. Type the root password. Press <>
__8. To backup the spot colors to a CD-RW perform the following:
__a. In the terminal window type:
cp /opt/XRXnps/configuration/pantone_custom /var/spool/XRXnps/backup<>
__b. Type: cd /var/spool/XRXnps/backup <>
__c. Type: mkisofs -l -r -o backup_image pantone_custom <>.
__d. Insert a blank CD-RW disc into the drive and waitr for the LED on the drive to stop flashing.
__e. Type: cdrw -O -i backup_image <> (notice the uppercase letter O). The backup file is
written to the recordable disc. The disc is ejected when the process has been complete.
__f. Remove the disk and label it Custom Spot Colors for <Machine Number> and <Date> and
<Current DocuSP/FreeFlow Software Version.
__9. To backup the spot colors to a USB drive perform the following:
__a. Insert the USB drive.
__b. At the What do you want the system to do? prompt, select [Cancel].
__c. In the terminal window type:
cp /opt/XRXnps/configuration/pantone_custom /rmdisk/rmdisk0<>
__d. Select the eject USB icon on the taskbar.
__e. Remove the USB drive.

4.8 Install the Full Software Image DVD

40 Minutes

Caution
ALL optional and/or non standard issue storage hardware must be removed from the FreeFlow Print Server
before performing this section. Devices include external hard drives, internal hard drives,
portable/removable drives, tape drives, and USB drives. Devices may be added after completing this section.
__1. Obtain the FreeFlow Print Server 7.0 SP-2 Full Software Image DVD and verify the DVD label is
correct for the DFE product code/part number being installed:

FreeFlow Print Server 7.0 SP-2 Full Software Image for DocuColor 242/252/260
RBK 097S04009 Platform ONLY! DVD (XS-2440 Sun Ultra 24 DFE)
OR

FreeFlow Print Server 7.0 SP-2 Full Software Image for DocuColor 242/252/260
BTG 400S03765 or FFA 400S03795 Platforms ONLY! DVD (PDSi 2BS DFE)

__2. If the FreeFlow Server is powered down then proceed to step 6.


__3. Logon as System Administrator if not logged on already:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. Type the system administrator password then select [OK].
__4. Select [System: Shutdown].
__5. Select the [Interrupt] button. Wait for the system to shutdown.
__6. Press the power button to power on the server.
__7. Press the eject button on the DVD drive repeatedly until the tray ejects.

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__8. Insert the Full Software Image DVD into the drive. The system boots from the DVD and the LED on
the on the DVD drives flashes periodically.
__9. At the GNU GRUB screen take no action. Install Solaris for FreeFlow Print Server is selected
automatically.
__10. The screen blanks and the Sun OS Release 5.10 initiates. During this period messages appear for
configuring devices, event warnings, configure interfaces, setting up Java, extracting windowing
system, and searching for configuration files.
__11. After about 3 minutes, the Solaris Welcome screen is displayed. Press <Next>.
__12. The Network Connectivity screen is displayed. Select [Networked], then <Next>.
NOTE
The primary network interface is reported incorrectly as unknown in the procfg output.
__13. The Configure Multiple Network Interfaces screen appears. Perform the following:

For the PDSi 2B/2BS server, select bge0 and then press <Next>.

For the XS2440 (Ultra 24) server, select e1000g0 and then press <Next>.

__14. The DHCP screen is displayed. If DHCP is used select [Yes] then <Next>. Otherwise, accept [No] as
the default. Refer to Worksheet W-1 Item 2.
__15. If DHCP was selected in the previous step then proceed to step 19.
__16. The Host Name screen is displayed. Enter the host name, then <Next>. Refer to Worksheet W-1
Item 2.
Caution

Do not use the numeric keypad on the right of the keyboard to enter data. The Zero (0) and Decimal
point (.) keys on the keypad do not function.

The Backspace () key will not delete the preceding character when the Num Lock key is selected.
Ensure the Num Lock key remains off during this section.

__17. The IP Address screen is displayed. Enter the IP address, then <Next>. Refer to Worksheet W-1 Item
4.
__18. The Netmask screen is displayed. Enter the netmask and then <Next>. Refer to Worksheet W-1 Item
5.
__19. The IPv6 screen is displayed. Select the appropriate value, then <Next>. Refer to Worksheet W-1
Item 6.
__20. If [Yes] was selected for DHCP in step 14 proceed to step 23.
__21. The Set the Default Router screen is displayed. Select the appropriate option, and then press
<Next>. Refer to Worksheet W-1 Item 7.
__22. If [Specify One] was selected for the Set the Default Router, enter the Default Route IP address.
Press <Next>. Refer to Worksheet W-1 Item 7.
__23. The Kerberos Security Policy screen is displayed. Select the appropriate value and click <Next>. If no
value is provided, select [No]. Refer to Worksheet W-1 Item 8.
__24. The Name Service screen is displayed. Select the appropriate service. Press <Next>. Refer to
Worksheet W-1 Item 9 in this step.

If NIS or NIS+ was selected, then go to Step 24a.


If LDAP was selected, then go to Step 24d.
If DNS was selected, then go to Step 24g.

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__25.
__26.
__27.

__28.
__29.

__30.
__31.

Clean Installation of Solaris and FreeFlow Print Server

If NONE was selected proceed to Step 25.


__a. NIS or NIS+ only: The Domain Name screen is displayed. Enter the domain name. Press
<Next>.
__b. NIS or NIS+ only: The Name Server screen is displayed. To have the system locate the NIS or
NIS+ server automatically, select [Find one], <Next>, and then go to Step 25. To enter the
information manually, select [Specify one], <Next>, and proceed to Step 24c.
__c. NIS or NIS+ only: The Name Server Information screen is displayed. Enter the host name and
IP address. Press <Next>, and then proceed to Step 25.
__d. LDAP only: The Domain Name screen is displayed. Enter the LDAP Domain name. Press
<Next>.
__e. LDAP only: The LDAP Profile screen is displayed. Enter the Profile name and Profile server IP
address. Press <Next>.
__f. LDAP only: The LDAP Proxy Bind Information screen is displayed. Select the appropriate
information. Press <Next>. Continue with Step 25.
__g. DNS only: The DNS screen is displayed. Enter the Domain Name information. Press <Next>.
__h. DNS only: The DNS Server Address screen is displayed. Enter the Servers IP address(es). Press
<Next>.
__i. DNS only: The DNS Search List screen is displayed. Enter the appropriate information. Press
<Next>.
At the NFSv4 Domain Name prompt, select the appropriate value. Refer to Worksheet W-1 Item 15.
For most cases, accept Use the NFSv4 domain derived by the system and press <Next> to continue.
If Specify a different NFSv4 domain was selected in the previous step then enter the NFSv4 Domain
Name. Refer to Worksheet W-1 Item 15. Press <Next> to continue.
At the Time Zone screen, perform the following:
__a. Select Geographic Continent/Country/Region, and then press <Next>.
__b. The Continent and Country screen is displayed. Double-click the appropriate selection. Refer to
Worksheet W1 Item 10.
__c. Click the appropriate selection for Country or Region.
__d. Select the Time Zone, and then press <Next>. Refer to Worksheet W1 Item 11.
The Date and Time screen is displayed. Ensure the date and time are accurate. Update the screen (if
required), and then click <Next>.
The Confirm Information screen is displayed. Inspect the Selection Summary information to ensure it
is correct. If any information is incorrect then use the following procedure to make a change:
__a. Select <Back> to navigate back to the appropriate screen.
__b. Enter the change.
__c. Select <Next> until the Confirm information screen appears.
At the Confirm Information screen select <Confirm>.
If an Error window is raised then use the following procedure to recover:
__a. Make note of the error (e.g. DNS Name Server)
__b. Select <Cancel>.
__c. From the Confirm Information screen select <Back>.
__d. In the Root Password screen press the <Backspace> key repeatedly to erase the prefilled
values. Then type service! into each box.
__e. Select <Back> to navigate back to the appropriate screen.
__f. Make the necessary changes.
__g. If a DNS error was raised and the DNS information is entered correctly go the Name Service
screen and select None. DNS must be configured at the conclusion of the installation.
__h. Select <Next> until the Confirm information screen appears.

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__i. At the Confirm Information screen select <Confirm>.


__32. The Solaris Install JumpStart window appears briefly.
__33. At the Data Overwrite and System Backup Configuration screen perform the following:
__a. If the optional Data/Disk Overwrite feature is used then check the Create Data Overwrite
Partition option box. Refer to Worksheet W-1 Item 13.
__b. If additional backup space is required adjust the slider under How much space do you want to
set aside for Backups. Otherwise, leave the slider at the default value. Refer to Worksheet W-1
Item 14. Leave the slider at the default value if the worksheet information is not available.
__c. Select <Continue>.
__34. The Solaris Install JumpStart window appears and the software installs unattended for the next 20
minutes. Wait for the DVD to finish loading. Progress is indicated in the JumpStart window. At the
conclusion of the software load the system will prompt for a reboot. It is necessary to remove the
DVD from the drive during the BIOS stage of the reboot.
Caution
After pressing <> in the following step, press and release the eject button on the DVD drive immediately
after the system reboots into the BIOS POST screen and the LED on the drive begins flashing. Continue to
press and release the eject button until the tray ejects. If the disc is not ejected then the system will boot
from the Full Software DVD and the Installation will repeat into the Solaris welcome screen.
__35. At the Please press ENTER to complete the install and reboot this DFE prompt, press <>. The server
reboots.
__36. Press the eject button and remove the Full System Image DVD once the system boots into BIOS
POST screen and the LED on the DVD drive begins flashing.
Caution
If the Full System Image DVD was not ejected then it is possible to continue by performing the following
step.
__37. Use the following steps to recover if the System Image DVD was not ejected:
__a. Press and hold the power button to power down the server.
__b. Press the power button to power on the server.
__c. Press the eject button and remove the Solaris DVD.
__d. The server boots from the hard drive. Proceed with the next step.
__38. At the GRUB screen take no action. FreeFlow Print Server (default) is selected automatically.
NOTE
The system will appear to hang for about 3 minutes at the Console login prompt while the swap file is being
created. This is normal during the first boot. Ignore the map device messages.
__39. The Console login prompt appears for a few minutes. Do not type any input.
__40. The Solaris Java Desktop appears.
__41. The Reconfigure Free Flow Print Server screen appears.
__a. At the Select printer model prompt, ensure the correct printer model is selected.
__b. Press the Install button. The Reconfiguration FFPS screen closes.
__42. The FreeFlow Print Server main window opens after about two minutes.
__43. Wait for the License Manager Window to open.

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4.9 Install the Software License

10 Minutes

Caution
Do not attempt to install a FreeFlow Print Server version 6.0 license backup in this section.
__1. If a FreeFlow Print Server 7.0 license has already been backed up to CD, USB drive or UNIX file server
proceed to step 3.
__2. Obtain a 7.0 software license from GSN and save it to CD, USB flash drive, or UNIX file server.
Procedures are located in FreeFlow Print Server Service Documentation GP440.
__3. In the License Manager window select [Load License File ]. The Select License File window is
displayed.
__4. If the license is located on a UNIX file server navigate to the appropriate folder in the tree and
proceed to step 7.
__5. If the license is on CD:
__a. Insert the CD into the drive and wait for the LED on the drive to stop flashing.
__b. In the What do you want the system to do? window select [Cancel].
__c. Select [CD-RW 0] from the Look In box.
__6. If the license is on USB drive:
__a. Insert the USB drive into the USB port.
__b. Select [USB 0] from the Look In box.
__7. Select the license file from the file list then select [OK].
__8. Select [Close] to close the License Manager window.
__9. At the System must be restarted now prompt, select [Restart Now].
__10. Wait for FreeFlow Print Server main screen to open.
__11. For a CD backup, select [System: Eject CD]. Remove the license CD and retain in a safe place.
__12. For a USB backup, select the Eject USB icon on the taskbar. Remove the USB drive.

4.10 Configure the FreeFlow Print Server Software

10 Minutes

__1. Set the xrxusr password, as follows:


__a. On the taskbar, select DocuColor 242/252/260 Digital Color Printer/Copier to minimize the
FreeFlow Print Server window.
__b. Right click on the Solaris Java desktop and select Open Terminal.
__c.

In the terminal window type: su <>.

__d. Type service! <>.


__e. In the terminal window type: passwd xrxusr <>.
__f.

At the New Password prompt, type: xrx123 <>.

__g. At the Re-enter Password prompt, type: xrx123 <>.


__h. In the Terminal window, type exit <>.
__2. Check the monitor resolution and if required adjust the resolution as follows:
__a. Right click on the Solaris Java Desktop.
__b. Select [Change Desktop Resolution].
__c. For a 19 wide screen monitor, select [1440x900] Resolution.
__d. For a 17 monitor select [1280x1024] Resolution.
__e. For a 15 monitor select [1024x768] Resolution.

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Check the [Make default for this computer only] box.


Select [Apply].
At the Do you want to keep this resolution? prompt, select [Keep Resolution].
On the taskbar, select DocuColor 242/252/260 Digital Press to open the FreeFlow Print Server
window.
__3. If the monitor resolution was changed from the default value in the previous step there needs to be a
system shutdown to preserve the new setting. If a configuration restore will be performed then
proceed to the next section where a shutdown will be executed. Otherwise, perform a shutdown now
as follows:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. Type the system administrator password then select [OK].
__d. Select: [System: Shutdown].
__e. Press the [Interrupt] button.
__f. Wait for the server to power off, then press the power button to power on the server.
__g. Wait for the Free Flow Print Server main screen to appear.
__f.
__g.
__h.
__i.

4.11 Restore the Server Configuration Data

10 Minutes

Perform this section if a Configuration Backup CD or USB flash drive backup is available.
__1. Logon as System Administrator if not logged on already:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. In the password field type administ and then select [OK]
__2. Select [System: Backup/Restore : Restore Configuration].
__3. For CD-RW backup perform the following:
__a. Press the eject button on the CD drive.
__b. Insert the CD-RW, and wait for the LED on the drive to stop flashing.
__c. At the What do you want the system to do prompt? select [Cancel].
__d. In the Look In drop down menu select CD-RW 0.
__e. Select cdrom0 in the tree
__4. For USB flash drive backup perform the following:
__a. Insert the USB drive into the USB port.
__b. At the What do you want the system to do prompt? select [Cancel].
__c. In the Look In drop down menu select USB 0
__d. Select rmdisk0 in the tree.
NOTE
If a server busy error is raised or the backup archive fails to appear in the following step, select the Close
button and then repeat this subsection.
__5. The backup archive appears in the Select Backup list.
__6. Double click the backup archive to restore under Select Backup.
__7. The list of folders available for restore appears under Select Files on the right.

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Ensure these items


are not checked:

Figure 4.11 Items to Exclude from the Restore

__8. In the File Selection window, ensure the following items are NOT selected (Figure 4.11):

License Data
Configuration Directory
PostScript Print Resources
PCL Print Resources
TIFF Print Resources
Basic Networking Information
Remote Services Data
VIPP
Background Forms

__9. Uncheck any other folders to exclude from the restore. Leave the folders checked if unsure.
__10. Select [Continue].
__11. Select [OK] to the Warning window. The Configuration Restore Status window appears with progress
and status indicated.
__12. Select [OK] to the Information window indicating the restore completed.
__13. Select [Close] in the Configuration Restore window.
__14. Remove the CD or USB drive and store in a safe place.
__15. Select: [System: Shutdown].
__16. Press the [Interrupt] button.
__17. Wait for the server to power off, then press the power button to power on the server.
__18. Wait for the Free Flow Server main window to appear.

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4.12 Re-enable Hot Folders on Restored Queues

10 Minutes

Perform this section if a Configuration Backup was restored in the previous section.
__1. At the FreeFlow Server, select [Logon: Logon].
__2. Select [System Administrator] from the User box on the Logon window.
__3. In the password box, type the administrator password and then select [OK]
__4. Select [Queue Manager]
NOTE
Enabled Hot Folders have an icon (e.g., orange folder) to the right of the Queue name.
__5. Determine if any Hot Folders are enabled.
__6. If any Hot Folders are enabled then continue with the next step to disable the Hot Folder. Otherwise,
proceed to the next subsection.
__7. Right-click on the first queue with a Hot Folder.
__8. Select [Hot Folder: Disable Hot Folder].
__9. Record the Queue Name. The Hot Folder on this queue will need to be re-enabled later.
__10. Repeat steps 7-9 and disable each remaining Hot Folder in Queue Manager.
__11. Once all the Hot Folders have been disabled, select [Close] to exit Queue Manager.
__12. Select [Queue Manager].
__13. Right click on the first queue that had a Hot Folder disabled in steps 7-9
__14. Select [Hot Folder: Enable Hot Folder].
__15. On each remaining queue, repeat steps 13-14 to re-enable the Hot Folder.
__16. Once all the Hot Folders have been re-enabled, select [Close] to exit Queue Manager.

4.13 Restore the User-Defined Destination Profiles

10 Minutes

Perform this section if a User-Defined Destination Profile backup was created earlier.
__1. Logon as System Administrator if not logged on already:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. In the password field type administ and then select [OK].
__2. Select [Color: Color Profiles] from the main menu.
__3. From the Profile dropdown select [Import]. The Import Profiles window appears.
__4. For CD-RW backup perform the following:
__a. Press the eject button on the CD drive.
__b. Insert the User Defined Destination Profile Backup CD, and wait for the LED on the drive to
stop flashing.
__c. At the What do you want the system to do prompt? select [Cancel].
__d. At the Look in drop down menu select CD-RW 0
__5. For USB flash drive backup perform the following:
__a. Insert the USB drive into the USB port.
__b. At the What do you want the system to do prompt? select [Cancel].
__c. At the Look in drop down menu select USB 0.
__6. Select the backup archive file (e.g., icc_data.tar) in the Files list.
__7. Select the [OK] button.

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__8.
__9.
__10.
__11.
__12.

Clean Installation of Solaris and FreeFlow Print Server

The profiles are imported.


The CD-RW ejects automatically at the conclusion of the restore.
Remove the CD-RW or USB flash drive and retain in a safe place.
Select the [Close] button.
Select [OK] at the information prompt.

4.14 Restore the Custom Spot Colors (if required)

10 Minutes

Perform this section if a custom spot color backup was created earlier.
__1. Logon as System Administrator if not logged on already:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. In the password field type administ and then select [OK].
__2. Open a terminal window as follows:
__a. From the main menu select [System: Unix Terminal Window]
__b. In the terminal window type: su <>
__c. Type: service! <>
__3. For a CD backup, press the eject button on the CD drive and insert the Custom Spot Colors CD.
__4. For a USB backup, insert the USB drive.
__5. At the What do you want the system to do prompt? select [Cancel].
__6. For a CD backup type: cd /cdrom/cdrom0 <> in the terminal window.
__7. For a USB backup type: cd /rmdisk/rmdisk0 <>
__8. Type the following:
cp pantone_custom /opt/XRXnps/configuration/pantone_custom <>
__9. Type: cd /opt/XRXnps/configuration <>
__10. Type: chmod 644 pantone_custom <>
__11.
__12.
__13.
__14.

Type: chgrp xrxgrp pantone_custom <>


For a CD backup, select [System: Eject CD] and remove Custom Spot Colors CD.
For a USB backup, select the Eject USB button on the Taskbar and remove the USB drive.
Select [System: Restart]

4.15 Set the Security Profile (if required)

10 Minutes

The security profile is currently set to Low. If required change the security level. Refer to Appendix A
Worksheet W-1 Item 16. Leave the profile at the current level if the worksheet value is not available.
__1. Logon as System Administrator if not logged on already:
__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. In the password field type: administ, then select [OK].
__2. Select [Setup: Security Profiles].
__3. Select the desired security profile. Refer to Worksheet W-1 Item 16. Keep the profile at Low if the
worksheet value is not available.
__4. Right mouse click and select [Set as Current] option.
__5. Select [Yes] to proceed.
__6. Select [No] to shutdown now.
__7. From the Security Profiles window select [Close].

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__8. Select [System: Shutdown].


__9. Confirm by pressing [Interrupt].
__10. Wait for the server to power down and then press power button to power on the server.

4.16 Change the System Passwords

5 Minutes

NOTE
The system passwords are currently set to the following default values:
System Administrator: administ

Operator: operator

User: user

cse: service!

__1. Change the CSE FreeFlow Print Server logon password as follows:
__a. In the FreeFlow Print Server window select [Logon: Logon].
__b. In the Logon window User Name box, type: cse.
__c. In the Password box, type service! then select [OK].
__d. From the FreeFlow Print Server window select [System: Diagnostics].
__e. Logon as Customer Service Engineer with password service!.
__f. Select the icon in the upper left corner and then [Change Password].
__g. In the Change Password window Old Password box, type: service!
__f. Select and enter a new cse password into the New Password box.
__g. Enter the new password into the Retype New Password box.
__h. Select the [Apply] button.
__i. Exit Diagnostics using [SCP-Call Closeout].
__2. Enter the customers chosen passwords for System Administrator and Operator. If the customers
passwords are not available then keep the default passwords and proceed to the next section.
__a. In the FreeFlow Print Server window select [Logon: Logon].
__b. In dropdown box, select System Administrator.
__c. In the Password box, type administ then select [OK].
__d. From the FreeFlow Print Server window select [Logon: Change Password].
__e. In the Change Password window Old Password box, type administ.
__f. Select and enter a new password into the New Password box.
__g. Enter the new password into the Retype New Password box.
__h. Select the [OK] button.
__i. At the Information window select the [OK] button.
__j. Repeat steps 2a-2i and change the operator password.

4.17 Restore Customer Data (optional)

Variable

Remind the Post Sale Analyst that the customers data can be restored once the install is completed. Refer
to FreeFlow Print Server Service Documentation GP621.
Section 4 has been completed. Proceed to Section 5 Completing the Installation

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Clean Installation of Solaris and FreeFlow Print Server

Completing the
Installation
Overview

This section provides the list of required materials and steps for completing the installation of FreeFlow
Print Server Software.

Required Media

Blank CD-RW Discs for Backup

Required Information

Server Installation Worksheets (from Getting Ready for the FreeFlow Print Server Installation).

Procedure

30-45 Minutes

The steps required to install software on a new server are as follows:


5.1 System Verification
5.2 Print the Configuration Data
5.3 Backup the Configuration Data
5.4 Backup the System Data (Recommended)
5.5 Wrap Up

5.1 System Verification

10 Minutes

Skip this section and proceed to section 5.3 if this a new server install and the press print engine installation
has not been completed.
__1. Select [FreeFlow Print Server: Logon].
__2. Select [System Administrator] from the User box on the Logon window.
__3. Type the password in the password field, then select [OK].
__4. Ensure the Printer is powered on.
__5. Ensure the paper trays are programmed for the proper stock size and type.
__6. Clear any faults in the faults and messages window.
__7. From the FreeFlow Print Server main screen, select the [Print Test Page] icon under Services.

5.2 Print the Configuration Data

10 Minutes

__1. From FreeFlow Print Server select [System: UNIX Terminal Window].
__2. Type: su <>.
__3. Type the root password and then press <>.

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Completing the Installation

__4. Type: cd /export/home/xrxusr <>.


__5. In the terminal window type: ./procfg <>. The message File: /export/home/xrxusr/<hostname.txt>
is displayed. Ignore the ./procfg: [[: not found message.
__6.
__7.
__8.
__9.
__10.
__11.
__12.
__13.
__14.

If the file already exists, select y <>.


From FreeFlow Print Server select Print From File.
Select the [Browse] button. The Browse window opens.
Select [File System] from the Look in box.
Navigate the tree to the export/home/xrxusr folder.
Select <hostname.txt> in the file list.
Select the [OK] button.
Select then the [Print] button.
Retain the output for future reference. Note the primary network interface reported in the output is
always unknown. This is incorrect. For the correct network interface value refer to Appendix A
Worksheet W-1 Item 1.

5.3 Backup the Configuration Data

15 Minutes

Select the All


Folder:

Figure 5.3 Backup Folder Selection

__1. Logon as System Administrator if not logged in already:


__a. At the FreeFlow Server, select [Logon: Logon].
__b. Select [System Administrator] from the User box on the Logon window
__c. Type the password in the password field, then select [OK]
NOTE
If a server busy error is raised or the backup archive fails to appear in the following step, select the Close
button and then repeat this section.
__2. Select [System: Backup/Restore : Backup Configuration].
__3. In the File Selection window, select All folder at the top level (Figure 5.3).
__4. Press the eject button on DVD drive, insert a blank CD-RW into the drive and wait for the LED to stop
flashing.
__5. Select CD-RW 0 from the Save Location: Look in drop down menu.
__6. Ensure the Estimate Archive File Size box is checked.
__7. Select the [Continue] button.

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Completing the Installation

__8. Select [OK] to the Backup File Size Warning.


__9. Select [OK] to the Insert the CD-RW Warning.
__10. The Configuration Backup Status window appears and the backup proceeds. The LED on the DVD
drive illuminates for about 5-10 minutes while data is written. Wait for the progress to indicate
100%.
__11. At the Configuration Backup Status window select [Close].
__12. Verify the backup CD can be recovered as follows:
__a. Select [System: Backup/Restore : Restore Configuration]
__b. Select CD-RW 0 from the Look in drop down menu.
__c. Select the cdrom0 folder in the Directory tree.
__d. Verify the backup archive file is listed in the Select Backup list. Create another backup CD if the
archive fails to appear.
__e. Select the [Close] button.
__13. Select [System: Eject CD].
__14. Remove the disk and label it Configuration Backup for <Machine Number> and <Date> and <Current
FreeFlow Software Version>
__15. Retain the CD in a safe place for use later in the installation.

5.4 Backup the System Data (Recommended)

15-90 Minutes

NOTE
In the event the backup data must be recovered refer to FreeFlow Print Server Service Documentation GP
603. A System Restore CD is required for data recovery.
If time permits perform a system backup. Ask the customer to perform a system backup weekly if possible.
__1. At the FreeFlow Print Server, select [Logon: Logon]
__2. Select [System Administrator] from the User box in the Logon window.
__3. Type the password in the password field, then select [OK].
__4. Select [System: Backup/Restore : Backup System to Unix File System]
__5. Ensure /XRXbackup is selected in the Directory box
__6. Select [OK]
__7. At the Warning window FreeFlow Print Server will be shutdown automatically select [OK]
__8. Wait for the server to power down
__9. Press the power button to power on the server
__10. At the Please enter root password prompt, type the root password. Press <>
__11. At the CAUTION: Do you want to continue (Y/N)? prompt type: y then <>. Do NOT interrupt the
backup while in progress
__12. Wait for the Backup Operation Completed Successfully to appear.
__13. At the Type any character to continue with the boot process prompt, type any character then <>.
__14. The system boots into FreeFlow Print Server.

5.5 Wrap up

15 Minutes

__1. Locate the hardcopy of the Service Log.


__2. Store the Server Installation Worksheets (Appendix A) and the Procfg system information with the
Service Log. This information is required whenever the server software is reinstalled.

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Completing the Installation

__3. Inform the Customer System Administrator that the root password and all other passwords should be
changed.
__4. The Customer System Administrator can now add virtual printers and/or users to the FreeFlow Print
Server.
__5. The Customer System Administrator can update additional client workstations
Section 5 has been completed. Proceed to Section 6 Installation Options.

32 FreeFlow Print Server Installation Guide for Version 7.0 SP-2

Installation Options

Overview
This section provides the procedures and links for the installation of applicable connectivity options.

Procedure
The steps required to install software on a new server are as follows:
6.1 Remote Services Setup & Configuration
6.2 Gateway Configuration
6.3 Client Drivers
6.4 IPDS
6.5 Multi-National Language Upgrade
6.6 Add on Products (Xerox or Third Party)
6.7 Disk Overwrite

6.1 Remote Services Setup & Configuration


6.1.1 Preparing for Remote Services Setup & Configuration
__1. Ensure that the FreeFlow Print Server is connected to the Customers network and not ripping or
printing jobs (idle)
__2. Ensure that the customer has purchased an FSMA Agreement.
__3. Locate Installation Worksheet W-11 (Remote Services) in the Getting Ready for the FreeFlow Print
Server Installation document. Information provided by this worksheet is critical for setup, and
includes the following
IP Address assigned to the Customers product
Name Service information (if applicable)
Proxy IP Address and Port (if applicable)
User Name and Password for firewall/proxy access (if applicable
__4. Login as System Administrator at the FreeFlow Print Server GUI. Select [Administration], and then
select [Accounting...]. Select [Options...] to open the Accounting Options window. Ensure the
options are configured for Remote Services to function properly.
Ensure that [Enable] is checked for Logging
Ensure that [Disable] is checked for Remote Purge.
__5. If the Customers network uses a Name Service, ensure it is enabled in the FreeFlow Print Server
application
To check DNS setup, select [Setup: Network Configuration: DNS] at the UI to display the DNS
settings. Refer to the Installation Worksheet, and verify the following information
Ensure that [Enable DNS] is checked
Ensure that the Domain Name has been entered.

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Installation Options

Ensure that the DNS Server List entries have been entered.
If a different Name Service is used (e.g NIS/NIS+), select the corresponding tab and enter the
information supplied with the Installation Worksheet

6.1.2 Configuring Remote Services


__1. If this is a Xerox site (e.g., training centers, customer support centers), go to Appendix D.2, Using
Remote Services at Xerox Sites at this time. Do not continue with Step 2 until the type of product
license has been determined.
NOTE
Remote Services may also be initiated by typing the following command in a terminal window:
/opt/XRXnps/XRXrs/clientStart <>
__2. To open Remote Services, select the Remote Services icon in the upper-right corner of the FreeFlow
Print Server GUI. The Remote Services Home window is displayed. A short delay (~30 seconds) may
occur before the window open.
__3. If the Registration window opens automatically, minimize it at this time. It is not needed until later in
the procedure.
__4. Select [Setup] at the bottom of the Remote Services Home window. The Setup window is displayed.
__5. Enter the Print Engine Serial Number, and then select [Apply New Settings]. The three digit Product
Code must be appended to the front of the Serial Number. All letters must be entered as
UPPERCASE. Do not enter spaces or dashes.
Examples: PYW123456 (NASG)

1121234567 (XE/DMO)

__6. Record the Host ID and Print Engine Serial Number at this time. This information will be required at a
later time if the customer decides to register Remote Services from an alternate location

Host ID:

____________ Serial Number: _____________________

__7. Select [Network Settings] to display the Network Settings window.


__8. Check the Remote Services Installation Worksheet W-11 from the Getting Ready for FreeFlow Print
Server Installation document. If a firewall or proxy is used to access the Internet, enter the Server
Address (Worksheet W-11 Item 6) and Port (Worksheet W-11 Item 2) of the HTTP Proxy. Leave
these fields blank if the customer does not use a firewall or proxy.
__9. Check the Installation Worksheet W-11 Item 5. If a firewall/proxy is used to access the Internet and
requires a User Name (Worksheet W-11 Item 6) and Password (Worksheet W-11 Item 6), enter
them now. Leave these fields blank if a firewall/proxy is not used.
__10. If changes were made on the Network Settings window, select [Apply New Settings]. Select
[Verify Connection] to determine if Remote Services can connect to the Xerox Servers. If the
connection fails check the network settings are correct, and if required see Appendix D.1
Troubleshooting Remote Services.
__11. Select [Home] to display the Remote Services Home Window.

6.1.3 Remote Services Registration and Acceptance


NOTE
Ensure that the customer registers the Remote Services feature at this time. The customer MUST accept
the Terms & Conditions of the Remote Services offering before the feature can be activated. If desired, the
customer may register Remote Services from any Internet-connected computer at:
http://www.rs.docusp.xerox.com/registration
__1. Select [Registration] at the top of the window. The registration window for Remote Services is
opened

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Installation Options

Remote Services Registration Window


__2. Select the customers geographic location/country in the window. The Customer Letter and
Agreement Addendum are displayed.
__3. Ensure that the customer reads the Customer Letter and Agreement Addendum at this time.
__4. Select the customers product from the pull-down menu.
NOTE
The customer is responsible for selecting the optional Problem Reporting and/or Download
Software Updates services in the following step.

Problem Reporting enables On Demand Machine Data Transfer and Automated Remote Monitoring to
Xerox Support. Download Software Updates allows Xerox Support to send download requests to
download patches for OS, FreeFlow Print Server and Remote Services.
Refer to http://www.rs.docusp.xerox.com/registration for additional information

__5. Select the services requested by the customer.


__6. Enter the customer information. If registering from the product UI, the Equipment Host ID and
Machine Serial Number are already filled in
__7. When completed, have the customer select [Register].
__8. Close the window after the registration confirmation is displayed.
__9. Select the [Support Requests] icon on the Remote Services Home window to display the Support
Requests window. Wait 30 seconds before performing the next step.
__10. Select the [Get New] button. Wait 30 seconds before performing the next step.

[Get New] Button

[Refresh Table] Button

Support Requests Window

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Installation Options

__11. Select the [Refresh Table] button to display new requests. If the registration was successful the
[Registration] in the upper right hand drop-down menu will be replaced by a [Login] selection. If
the registration completes please continue with the next step.
NOTE
A FreeFlow Print Server License Download request will also be displayed for new installations and version
upgrades.
__12. If the Registration selection does not go away, you have not successfully completed the Remote
Services Registration. Network traffic may be slow. Wait about one minute, and then select [Get
New] and [Refresh Table] again. If problems persist see Appendix D.1 Troubleshooting Remote
Services.
NOTE
Under extreme circumstances it may take up to 10 minutes for the Remote Services Server to complete the
registration.
__13. If no new license is required, and no License Download request has been displayed, continue to
Section 6.1.5 Testing the Connectivity.
__14. If a License Download request is displayed, click on the ID number open the Support Request Details
window. Verify that the selected ID number is intended to download a license, and then select
[Close]. Click on License Download to highlight the row, and then select [Accept] to download the
new FreeFlow Print Server license. Note that the Status of the request changes from Pending to InProgress.
__15. Select [Setup: Restart] to restart the FreeFlow Print Server application.
__16. After the FreeFlow Print Server application appears, press the [Help] key on the keyboard to display
the Remote Services Home window.

6.1.4 Testing Remote Services Connectivity


__1. On the Home window, select the link for [1 File Ready For Transfer]. If prompted, logon as System
Administrator. Any files that were available before the software installation may be listed.
__2. Ensure that the test file row in the Transfer pop-up window is highlighted. Select [Start Transfer] to
transmit the test file.

Test

[Start Transfer] Button

Highlighted Test File

NOTE
If the confirmation message does not appear within one minute, the transfer was not successful. Refer to
the Appendix D.1 Troubleshooting Remote Services.

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Installation Options

__3. Select [Close Window] to close the Transfer window.


__4. At this time, ask the customer for permission to enable Remote Monitoring. Have the customer
determine an appropriate time-of-day for automatic data transfers. With customer consent,
complete the remaining steps.
__5. Select [Settings] to display the Settings window. Select [Transfer] tab.
__6. Place a check in the box for Enable Remote Monitoring.
__7. Enter the Transfer Time as specified by the customer (the default transfer time is 2:00 AM).
__8. Ensure that Select a Destination is set to Xerox Support Server.
__9. Select [Apply New Settings].
__10. Select [Home].
Remote Services is now configured and ready for use.

6.2 Gateway Configuration


In the FreeFlow Print Server window select [Logon: Logon]
Select [System Administrator]
Type in the System Administrators password, the select OK
Select [Setup: Gateways] in the FreeFlow Print Server window.
Enter the information for each installed and licensed FreeFlow Print Server gateway. Refer to
Appendix A Worksheets W-5, W-7, W-9.
__6. Select the Help button for directions to setup the gateway.

__1.
__2.
__3.
__4.
__5.

6.3 Client Drivers


Install the Center Ware Driver drivers located in the software kit. Xerox is responsible for installing the first
client of each type and the customer is responsible for installing any additional client systems.

6.4 IPDS
Install and configure IPDS. Refer to the IPDS installation Guide located in the IPDS software kit.

6.5 Multi-National Language Upgrade


Install the Multi-National Language Pack(s). Refer to the installation instructions on the Multi-National
Language DVD.

6.6 Add on Products (Xerox or Third Party)


Install any add-on software (e.g. Xerox PDF Color Splitter). Add-on software must be installed whenever
Section 4 Clean Installation has been performed.

6.7 Disk Overwrite


Install and configure Disk Overwrite. Refer to installation instructions located in the FreeFlow Print Server
Disk Overwrite Software and Documentation Kit.

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38 FreeFlow Print Server Installation Guide for Version 7.0 SP-2

Installation Options

Appendices
Appendix A: Installation Worksheets

Worksheets have been reproduced from the Getting Ready for FreeFlow Print Server Installation Document
Worksheet W-1 Solaris Operating System
Item #

Data Element

Primary Network Interface

DHCP

3
4

Hostname
IP Address

Subnets?

Value

bge0 (PDSi 2B, 2BS Product Code


BTG, FFA)
e1000g0 (XS2440 Product Code
RBK)
Yes

No

Yes

No

Yes

No

If Yes, then Subnetmask


6

Enable IPv6?

Set the Default Route

Detect One
Specify One
None

Default Router IP Address (default


gateway)
(If Specify One, enter the Router IP
Address)
8

Enable Kerberos Security?

Name Service (circle one)

Yes

No

NIS+ NIS DNS LDAP None

Domain Name
NIS+, NIS

Locate server automatically (circle one)

Find One

Specify

If Specify, then NIS Server Hostname


If Specify, then NIS Server IP Address
(IP addresses in Item#4 are prohibited)
Domain Name

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Appendix A: Installation Worksheets

Worksheet W-1 (Continued) Solaris & FreeFlow Print Server Software Information
Item #

9
(continued)
DNS

Data Element

Value

DNS Server IP Address(es)


(Enter up to 3 addresses)
(IP addresses in Item#4 are prohibited)
DNS Search List
(Enter from 1 to 6)
Domain Name

LDAP

Profile Name
Profile Server IP Address
(IP address ranges listed in Item #4 are
prohibited)

10

Geographic Region

11

Time Zone

12

Create System Backup Partition

Yes

No

13

Create Data Overwrite Partition

Yes

No

14

Space for System Backups

15

NFSv4 Domain Configuration

System Derived
Specify different NFSv4 domain

NFSv4 Domain
(If Specify One, enter the NFSv4 Domain)
16

FreeFlow Print Server Security Profile

17

Enable SNMP Gateway?

Yes

No

Enable DigiPath Gateway?

Yes

No

Enable Novell NetWare Gateway?

Yes

No

Enable AppleTalk Gateway?

Yes

No

Enable TCP/IP Socket Gateway?

Yes

No

High Medium Low


Default Operating System Only

Worksheet W3 Xerox FreeFlow Print Server software


Item #

Data Element

Unix User Information


1

User Name

Password

User Group

Account Status

Account Comments
Other Input Devices
(e.g., FreeFlowTM Prepress Suite)

User Name

40 FreeFlow Print Server Installation Guide for Version 7.0 SP-2

Customer Value

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Appendix A: Installation Worksheets

Worksheet W-3 (Continued) Xerox FreeFlow Print Server software


Item #

Data Element

User ID

Password

10

Client IP Address

11

User Comment

12

Client Hostname

Customer Value

Worksheet W-4 System Configuration


Item #

Data Element

Customer Value

Server Serial Number

Printer Serial Number

Customer Service Telephone Number

Customer Telephone Number

Customer Name & Address

Market Region

Printer Type

Service Option

Remote Connectivity Enabled/Disabled

10

Remote Phone Number

11

Network Cable Type (circle one)

12

Host ID

13

Ethernet Address

14

IP Address of Default Router

15

Virtual Printer Name

Twisted Pair Ethernet (TPE) RJ-45


Thick Net Ethernet (AUI)
Coax/Thinnet

Worksheet W-5 Print Server software and gateways


Item #

Data Element

FreeFlow Prepress Suite Gateway

Customer Value

Yes

No

HTPP Gateway
2

Novell Netware Gateway

Yes

No

AppleTalk Gateway

Yes

No

IPP Gateway

Yes

No

TCP/IP Socket Gateway

Yes

No

Online Gateway

Yes

No

Tape Client Gateway

Yes

No

SNMP Gateway

Yes

No

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Appendix A: Installation Worksheets

Worksheet W-5 (Continued) Print Server software and gateways


Item #

Data Element

Customer Value

Postscript Decomposer/Interpreter

Yes

No

10

PCL Decomposer/Interpreter

Yes

No

11

TIFF Decomposer/Interpreter

Yes

No

12

LCDS Decomposer/Interpreter

Yes

No

13

PPML Decomposer/Interpreter

Yes

No

14

IPDS Decomposer/Interpreter

Yes

No

15

Imposition

Yes

No

16

Kanji Fonts (Asian double-byte)

Yes

No

17

Xerox Diagnostics / Productivity Tools

Yes

No

18

CPW Diagnostics (eXcellerate)

Yes

No

19

Job Preview

Yes

No

20

Page Parallel RIP (Color products only)

Yes

No

21

VIPP

22

Data Overwrite

Yes
Yes

No
No

23

Preflight

Yes

No

24

Image Quality Package

Yes

No

25

Remote Services

Yes

No

Worksheet W-6 Network Configuration


Item #

Data Element

Customer Value

IP Configuration (see Worksheet W-1)


1

NIS/NIS+
Find NIS+ Server

NIS/NIS+ Domain Name

NIS/NIS+ Server IP Address

NIS/NIS+ Server Name

Find one

Specify

DNS (Domain Name System)


5

Dynamic DNS Registration

Domain Name

DNS Server List


(Enter up to 3 addresses)

Domain Search List


(Enter up to 6 addresses)

Primary WINS Server

Yes

No

ADS (Active Directory Service)


10

ADS (Active Directory Service)


SMB/FTP Filing Capability

11

SMB Filing

Yes

No

12

FTP Filing

Yes

No

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Appendix A: Installation Worksheets

Worksheet W-6 (Continued) Network Configuration


Item #

13

Data Element

Customer Value

SFTP Filing

Yes

No

Connections
14

Ethernet Speed
(varies with installed adapter)

15

Ethernet MAC Address

Auto Select
10 mbit/sec
1000 mbit/sec
10000 mbit/sec
Set by System

Worksheet W-7 Novell Netware Gateway Installation


Item #

Data Element

Customer Value

Novell Internal Net Number

Novell Net Number

Framing Type

Novell File Server Name

Novell Print Queue Name

Novell Print Server Name

Novell Print Server Password

Print Server Operator User Name

Print Server Operator User Password

10

Novell Printer Name

11

Novell Account Login

Ethernet 802.3
Ethernet II

Worksheet W-8 AppleTalk Zone Information


Item #

Data Element

AppleTalk Zone

AppleTalk Phase Type

Value

Worksheet W-9 SNMP Gateway Installation


Item #

Data Element

Customer Value

Enabled

Yes

No

Authentication Traps

Yes

No

Client IP Address

Client Port Number

Trap Persistence

Trap SNMP version

Traps Type
Printer Alert

Cold Start

SNMP v.1
Yes

No

Yes

No

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Appendix A: Installation Worksheets

Worksheet W-9 (Continued) SNMP Gateway Installation


Item #

Data Element

Customer Value

Warm Start

Yes

No

10

Link Up

Yes

No

11

Link Down

Yes

No

12

Authentication Failure

Yes

No

13

SNMP Serial Numbers


Tray 1

14

Tray 2

15

Tray 3

16

Tray 4

17

Tray 5

18

Tray 6

19

Stacker

20

Finishing Device(s)

Worksheet W-11 Remote Services


Item #

Data Element

Customer Value

IP Address

Port

DNS Name
With DNS, use Hostname
Without DNS, use IP address

Level of Internet access allowed by the Customer

Full access
No access

Does Customer use a Firewall?

Yes

No

Firewall Information
HTTP Proxy Server IP Address

Yes

No

User Name (if required)

Password (if required)

Does the Firewall restrict data transmission (e.g.,


Zip files blocked)?
If so, list the restrictions.

Worksheet W-12 Data Overwrite & Backup Configuration


Item #

Data Element

Customer Value

Plan to Use Data Overwrite?

Yes

No

Plan to Use System Backup?

Yes

No

How much space to set aside for Backups?

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Appendix B: Service Documentation Links

Appendix B: Service Documentation Links


NOTE
A PDF version of the FreeFlow Print Server Service Documentation (X86) is available for internal Xerox sites at:
http://xww.docushare.world.xerox.com/dsweb/View/Collection-499514.
Refer to the FreeFlow Print Server Service Documentation (X86) for the following:
Item

Location

Obtaining License for the First


Time

GP440

Upgrade an Existing Permanent


License to 7.0 on GSN (External
Customers)

GP440

Backing Up license to USB flash


drive

GP440

Installing a License From a USB


flash drive

GP440

Downloading a
Remote Services

GP440

License

via

Command Quick Reference

Determining the Sun OS version

GP400

cat /etc/release <>

Reconfiguration Boot

GP431

DocuSP Reconfiguration Boot (at GNU grub screen)

Manually starting the FreeFlow


Print Server Software CD Installer

GP511

/etc/init.d/volmgt stop <>


/etc/init.d/volmgt start <>
/cdrom/cdrom0/volstart <>

Erasing a CD-RW Disc

GP911

cdrw b all <>

Manually eject CD/DVD

GP911

/etc/init.d/volmgt stop <>


/etc/init.d/volmgt start <>
eject cdrom0 <>

System Unconfiguration
(deconfigures network settings)

GP905

sys-unconfig <>

Display Internal Build version


FreeFlow Print Server

GP400

grep BLD_VERSION /var/sadm/pkg/XRXInstll/pkginfo

Customer Data Backup

GP620

Customer Data Restore

GP621

System Restore

GP603

Display the Install Log

cat /var/sadm/install_data/xrx_install.log <>

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Appendix C: FreeFLow Print Server Version Downgrade

Appendix C: Free Flow Print


Server Version Downgrade
Overview
Appendix C provides the instructions for downgrading the FreeFlow Print Server software to a previous
version.

Required Media

Previous version FreeFlow Print Server for DC 242/252/260 Full Software Image DVD
FreeFlow Print Server License backup disc
Configuration backup disc to be restored (if available). Disc must have been backed up using the
previous FreeFlow Print Server version.
Customer backup disc(s) to be restored.
Blank CD-RW Discs for Backup.

Required Information

FreeFlow Print Server Installation Guide from the previous release.

Filled in Server Installation Worksheets (From Getting Ready for the FreeFlow Print Server Installation).

Procedure
__1. Complete Section 4.2 Create the Customer Data Backup, of this document. Customer data
backup is the responsibility of the Xerox Analyst and/or Customer
__2. Complete Sect 4.3 Backup of the Software License, of this document. The backup will be required to
reinstall the 7.0 software at a later time.
__3. Obtain the FreeFlow Print Server Installation Guide from the prior software kit.
__4. Using the FreeFlow Print Server Installation Guide complete Section 4 Clean Installation of FreeFlow
Print Server.

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Appendix D: Remote Services

Appendix D: Remote Services

D.1 Troubleshooting Remote Services Problems


Symptom

Corrective Action

Unable to log on as Customer Service Engineer.

A password recognition error may prevent logon


as Customer Service Engineer. If unable to logon
on as CSE, logon as System Administrator.

Remote Services fails to open.


The error
message: 404 not found may be displayed in
the window.

Refer to Appendix D.2. Ensure that Remote


Services has been properly configured for the type
of license installed on the product.

An undetermined error prevents transfer of the


test file.

If the customer uses DNS Name Service, ensure


that the information has been entered correctly.
In the FreeFlow Print Server application, select
[Setup: Network Configuration]. Select the
[DNS] tab. If required, enter the customers DNS
information.

When transmitting the test file, a Transfer Failed


or Transmission Error message is displayed in the
Transfer window.

The system could not connect to the Internet.


Check Network Settings on the Setup window.
If the problem persists, check connectivity with
the Xerox Support server. Type the following in a
Terminal window:
External Customers
/usr/sbin/ping dcs.support.xerox.com <>
Internal Xerox Sites
/usr/sbin/ping xdcstest.support.xerox.com <>

All configuration settings of Remote Services


have been reset to default values

FreeFlow Print Server application software has


been upgraded. Sections 6.1.1 - 6.1.3 of this guide
must be performed again to configure and
register FreeFlow Print Server Remote Services.

System captures an outload automatically and


posts messages: Outload Captured Successfully.
Remote Monitoring Data Capture in Progress
Avoid Processing or Printing. Data Transfer in
Progress Avoid Processing or Printing.

By default, Remote Monitoring is enabled for data


push at 2 a.m. local time. It may be disabled by
selecting [Problem Reporting: Settings: Transfer].
Currently, Remote Monitoring settings may not be
disabled until Remote Services is registered and
Problem Reporting is enabled.

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Appendix D: Remote Services

D.2 Using Remote Services at Xerox Sites


Caution
Information in this procedure is for internal installations only. It is not intended for general field use.
By default, Remote Services will assume that the product has a production license issued by Xerox
Document & Support Services (XDSS). Sometimes, however, a Xerox site such as a training center or
customer support center is issued an internal test license from a different database than the one used by
XDSS. If a product has been issued an internal test license, Remote Services will not function properly until
it has been reconfigured.
If you know for certain that the products license was issued by XDSS, continue with the setup and
configuration procedure. The following steps are not applicable.
If you are uncertain as to the type of license installed on the product, determine the license type using the
License Validation Tool.
NOTE
Use of the validation tool requires access to the Xerox Intranet.

Determining the License Type


Run the License Validation Tool and follow the instructions provided on the screen. The tool is available at
the following website:
http://xww.softwarelicensing.world.xerox.com/internal/RSVerifyRegistration/

License Validation Tool for Internal Installations Only


If you are unable to access the License Validation Tool, call the Xerox License Center and verify that the
license was issued by them. Write down the Host ID and Serial Number before placing the call.
NASG (US & Canada): 800-890-3260
XE: 44 1707 352668

Internal Test Licenses are issued by the engineering teams supporting each product. If an internal license
has expired, or other difficulties are encountered, escalate problem through normal channels.

Reconfiguring Remote Services for an Internal Test License


If the product has an internal test license, complete the following steps BEFORE starting Section 6.1.1 of
this guide:
__1. At the FreeFlow Print Server, open a Terminal window and login as root.

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Appendix D: Remote Services

__2. Type the following command: /opt/XRXnps/XRXrs/bin/serverReconfig.sh psi <>


__3. Close the window when the command finishes its execution.
__4. Return to Section 6 and continue with the setup and configuration procedure.
NOTE
Make every attempt to register Remote Services from the product UI. If it is necessary to register from
another computer, DO NOT use the registration url shown in Sect 6.1.3 (it is for registering products with a
production license). Products with an internal test license must use the following registration site:
http://xww.softwarelicensing.world.xerox.com/Test/RemoteServices

FreeFlow Print Server Installation Guide for Version 7.0 SP-2 49

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