CHAPTER 1 FOUNDATION OF MANAGEMENT

Foundations of Management and Organizations

1.Effectiveness and Efficiency

Efficiency

Doing things right

Getting the most output for the least inputs

Effectiveness

Doing the right things

Attaining organizational goals

Exhibit 1-3: Efficiency and Effectiveness

in Management

2.

Management Functions

Planning - Defining goals, establishing strategies to achieve goals, and

developing plans to integrate and coordinate activities.

Organizing - Arranging and structuring work to accomplish organizational

goals.

Leading - Working with and through people to accomplish goals.

Controlling - Monitoring, comparing, and correcting work.

3.

Management Roles

Roles are specific actions or behaviors expected of a manager.

Mintzberg identified 10 roles grouped around interpersonal relationships,

the transfer of information, and decision making.

Management Roles

Interpersonal roles

Informational roles

Figurehead, leader, liaison

Monitor, disseminator, spokesperson

Decisional roles

Entrepreneur, disturbance handler, resource allocator, negotiator

4. Skills Managers Need

Technical skills

Human skills

Knowledge and proficiency in a specific field

The ability to work well with other people

Conceptual skills

The ability to think and conceptualize about abstract and complex

situations concerning the organization

CHAPTER 3 GLOBAL MANAGEMENT

1. Types of International Organizations

2.

Multinational Corporation (MNC) - a broad term that refers to any and

all types of international companies that maintain operations in multiple
countries.

Multidomestic Corporation - an MNC that decentralizes management

and other decisions to the local country.

Global Company - an MNC that centralizes management and other

decisions in the home country.

Transnational or Borderless Organization - an MNC in which artificial

geographical barriers are eliminated.
Hofstedes Five Dimensions of National Culture

CHAPTER 7 DECISION MANAGEMENT

1.

The Decision Making Process

1. Identifying a problem and decision criteria and allocating weights to the criteria
2. Developing, analyzing, and selecting an alternative that can resolve the problem
3. Implementing the selected alternative
4. Evaluating the decisions effectiveness

Step 1: Identifying a Problem

A problem becomes a problem when a manager becomes aware of it.
There is pressure to solve the problem.
The manager must have the authority, information, or resources needed to
solve the problem.
Step 2: Identifying Decision Criteria

Decision criteria are factors that are important (relevant) to resolving the problem,
such as:
Costs that will be incurred (investments required)
Risks likely to be encountered (chance of failure)
Outcomes that are desired (growth of the firm)

Step 3: Allocating Weights to the Criteria

Decision criteria are not of equal importance:

Assigning a weight to each item places the items in the correct priority order
of their importance in the decision-making process.

Step 4: Developing Alternatives

Identifying viable alternatives

Alternatives are listed (without evaluation) that can resolve the problem.

Step 5: Analyzing Alternatives

Appraising each alternatives strengths and weaknesses

An alternatives appraisal is based on its ability to resolve the issues related to
the criteria and criteria weight.

Step 6: Selecting an Alternative

Choosing the best alternative

The alternative with the highest total weight is chosen.

Step 7: Implementing the Alternative

Putting the chosen alternative into action

- Conveying the decision to and gaining commitment from those who will carry out the
alternative
Step 8: Evaluating Decision Effectiveness

The soundness of the decision is judged by its outcomes.

How effectively was the problem resolved by outcomes resulting from the
chosen alternatives?
If the problem was not resolved, what went wrong?

2. Types of decision making

Rational Decision-Making

Rational Decision-Making - describes choices that are logical and consistent while
maximizing value.

Bounded Rationality - decision making thats rational, but limited (bounded) by an

individuals ability to process information.

Satisfice - accepting solutions that are good enough.

Intuitive Decision-Making

Intuitive decision- making

Making decisions on the basis of experience, feelings, and accumulated
judgment.

3. Expected Value

4. Decision making bias

Heuristics - using rules of thumb to simplify decision making.

Overconfidence Bias - holding unrealistically positive views of oneself and ones

performance.

Immediate Gratification Bias - choosing alternatives that offer immediate rewards

and avoid immediate costs.

Anchoring Effect - fixating on initial information and ignoring subsequent

information.

Selective Perception Bias - selecting, organizing and interpreting events based on the
decision makers biased perceptions.

Confirmation Bias - seeking out information that reaffirms past choices while
discounting contradictory information.

Framing Bias - selecting and highlighting certain aspects of a situation while

ignoring other aspects.

Availability Bias - losing decision-making objectivity by focusing on the most recent

events.

Representation Bias - drawing analogies and seeing identical situations when none
exist.

Randomness Bias - creating unfounded meaning out of random events.

Sunk Costs Errors - forgetting that current actions cannot influence past events and
relate only to future consequences.

Self-Serving Bias - taking quick credit for successes and blaming outside factors for
failures.

Hindsight Bias - mistakenly believing that an event could have been predicted once
the actual outcome is known (after-the-fact).

CHAPTER 8 FOUNDATION OF PLANNING

1.

Types of Plans

Strategic Plans
Establish the organizations overall goals
Seek to position the organization in terms of its environment
Cover extended periods of time

Operational Plans
Specify the details of how the overall goals are to be achieved
Cover a short time period

Long-Term Plans
Time frames extending beyond three years.

Short-Term Plans
Time frames of one year or less.

Specific Plans
Plans that are clearly defined and leave no room for interpretation.

Directional Plans
Flexible plans that set out general guidelines and provide focus, yet allow
discretion in implementation.

Single-Use Plan
A one-time plan specifically designed to meet the need of a unique situation.

Standing Plans
Ongoing plans that provide guidance for activities performed repeatedly.

2.

Traditional Goal Setting vs Management By Objectives (MBO)

Traditional Goal Setting

Broad goals are set at the top of the organization.

Goals are then broken into sub-goals for each organizational level.

Goals are intended to direct, guide, and constrain from above.

Goals lose clarity and focus as lower-level managers attempt to interpret and define
the goals for their areas of responsibility.

The Downside of Traditional Goal Setting

Management By Objectives (MBO)

Specific performance goals are jointly determined by employees and managers.

Progress toward accomplishing goals is periodically reviewed.

Rewards are allocated on the basis of progress towards the goals.

Key elements of MBO:

goal specificity

participative decision making

an explicit performance/evaluation period

feedback

Does MBO Work?

Reason for MBO Success

Top management commitment and involvement

Potential Problems with MBO Programs

Are less effective in dynamic environments that require constant resetting of
goals
Overemphasis on individual accomplishment may create problems with
teamwork
Allowing the MBO program to become an annual paperwork shuffle

3. SMART goals

CHAPTER 9 STRATEGIC MANAGEMENT

1. Strategic Management Process

Step 1: Identifying the organizations current

mission, goals, and strategies

Mission: a statement of the purpose of an organization

The scope of its products and services

Goals: the foundation for further planning

Measurable performance targets

Step 2: Doing an external analysis

The environmental scanning of specific and general environments

Step 3: Doing an internal analysis

Assessing organizational resources, capabilities, and activities:

Strengths create value for the customer and strengthen the competitive
position of the firm.

Weaknesses can place the firm at a competitive disadvantage.

Analyzing financial and physical assets is fairly easy, but assessing intangible
assets (employee skills, culture, corporate reputation, etc.) isnt as simple.

Steps 2 and 3 combined are called a SWOT analysis. (Strengths, Weaknesses,

Opportunities, and Threats)

Step 4: Formulating strategies

Develop and evaluate strategic alternatives.
Select appropriate strategies for all levels in the organization that provide
relative advantage over competitors.
Match organizational strengths to environmental opportunities.
Correct weaknesses and guard against threats.

Step 5: Implementing strategies

Implementation - effectively fitting organizational structure and activities to
the environment.
The environment dictates the chosen strategy; effective strategy
implementation requires an organizational structure matched to its
requirements.

Step 6: Evaluating results

How effective have strategies been?
What adjustments, if any, are necessary?

2. Types of strategies

Corporate strategy - an organizational strategy that determines what businesses a

company is in or wants to be in, and what it wants to do with those businesses.

Competitive strategy - an organizational strategy for how an organization will

compete in its business(es).

Functional strategy - the strategies used by an organizations various functional

departments to support the competitive strategy.

3. Types of Corporate Strategies

Growth strategy - a corporate strategy thats used when an organization wants to

expand the number of markets served or products offered, through either its current
business(es) or new business(es).

Stability strategy - a corporate strategy in which an organization continues to do

what it is currently doing.

Renewal strategy - a corporate strategy designed to address declining performance.

4.

Types of Competitive Strategies

Cost Leadership Strategy

Seeking to attain the lowest total overall costs relative to other industry
competitors

Differentiation Strategy
Attempting to create a unique and distinctive product or service for which
customers will pay a premium

Focus Strategy
Using a cost or differentiation advantage to exploit a particular market
segment as opposed to a larger market

5.

Five Competitive Porter Forces model

Threat of New Entrants

The ease or difficulty with which new competitors can enter an industry

Threat of Substitutes
The extent to which switching costs and brand loyalty affect the likelihood of
customers adopting substitute products and services

Bargaining Power of Buyers

The degree to which buyers have the market strength to hold sway over and
influence competitors in an industry

Bargaining Power of Suppliers

The relative number of buyers to suppliers and threats from substitutes and
new entrants affect the buyer-supplier relationship.

Current Rivalry

 Intensity among rivals increases when industry growth rates slow, demand
falls, and product prices descend.
6.

SWOT Analysis

SWOT analysis - an analysis of the organizations strengths, weaknesses,

opportunities, and threats.

Resources - an organizations assets that are used to develop, manufacture, and

deliver a product to its customers.

Capabilities - an organizations skills and abilities in doing the work activities needed
in its business.

Strengths - any activities the organization does well or any unique resources that it
has.

Weaknesses - activities the organization does not execute well or needed resources it
does not possess.

Core competencies - the organizations major value-creating capabilities that

determine its competitive weapons.

CHAPTER 10 FOUNDATION OF ORGANIZATIONAL DESIGN

1. Mechanistic Versus Organic Organizations

2. six key elements of Organizational Design

Work Specialization
The degree to which tasks in the organization are divided into separate jobs
with each step completed by a different person.

Departmentalization
Type:

Functional
Grouping jobs by functions performed

Product
Grouping jobs by product line

Geographical
Grouping jobs on the basis of territory or geography

Process
Grouping jobs on the basis of product or customer flow

Customer
Grouping jobs by type of customer and needs

Chain of Command - the continuous line of authority that extends from upper levels
of an organization to the lowest levels of the organizationclarifies who reports to
whom.

Span of Control - the number of employees who can be effectively and efficiently
supervised by a manager.

Centralization - the degree to which decision making is concentrated at upper levels in

the organization. Decentralization - when an organization relegates decision making
to managers who are closest to the action.

Formalization - the degree to which jobs within the organization are standardized and
the extent to which employee behavior is guided by rules and procedures.

CHAPTER 6 CHANGE AND INNOVATION

1. External and Internal Forces for Change

2.

Types of Change

Structure
Changing an organizations structural components or its structural design

Technology
Adopting new equipment, tools, or operating methods that displace old skills
and require new ones

People
Changing attitudes, expectations, perceptions, and behaviors of the workforce

3. Innovation Variables

CHAPTER 4 THE DIVERSE WORKFORCE

1.

Types of Diversity

Race - the biological heritage (including skin color and associated traits) that people
use to identify themselves.

Ethnicity - social traits (such as cultural background or allegiance) that are shared by
a human population.

Age - Both Title VII of the Civil Rights Act of 1964 and the Age Discrimination in
Employment Act of 1967 prohibit age discrimination.

Gender - Women (49.8%) and men (50.2%) now each make up almost half of the
workforce.

Religion - Title VII of the Civil Rights Act prohibits discrimination on the basis of
religion.

2. Benefits of Diversity

Mentoring - a process whereby an experienced organizational member (a mentor)

provides advice and guidance to a less-experienced member (a protg).

Diversity Skills Training - specialized training to educate employees about the

importance of diversity and to teach them skills for working in a diverse workplace.

Employee Resource Groups - groups made up of employees connected by some

common dimension of diversity.

CHAPTER 12 HUMAN RESOURCE MANAGEMENT

1. HRM Process

2. Training methods

3. Apprasial methods

CHAPTER 13 GROUP AND TEAMS

1. Stages Group Development

Forming stage - the first stage of group development in which people join the group
and then define the groups purpose, structure, and leadership

Storming stage - the second stage of group development, characterized by intragroup

conflict

Norming stage - the third stage of group development, characterized by close

relationships and cohesiveness.

Performing stage - the fourth stage of group development when the group is fully
functional and works on group task.

Adjourning - the final stage of group development for temporary groups during
which group members are concerned with wrapping up activities rather than task
performance.

2. Conflict-Management Techniques
When group conflict levels are too high, managers can select from five conflict management
options: avoidance, accommodation, forcing, compromise, and collaboration. (See Exhibit
13-8 for a description of these techniques.) Keep in mind that no one option is ideal for every
situation. Which approach to use depends upon the circumstances at hand.

3. Characteristics of effective teams

Have a clear understanding of their goals

Have competent members with relevant technical and interpersonal skills

Exhibit high mutual trust in the character and integrity of their members

Are unified in their commitment to team goals

Have good communication systems

Possess effective negotiating skills

Have appropriate leadership

Have both internally and externally supportive environments

CHAPTER 15 COMMUNICATION
1.

Barriers to Communication

Filtering - the deliberate manipulation of information to make it appear more

favorable to the receiver.

Information overload - occurs when information exceeds our processing capacity.

Jargon - specialized terminology or technical language that members of a group use

to communicate among themselves.

2.

Direction of Communication

Downward communication - communication that flows downward from a manager

to employees.

Upward communication - communication that flows upward from employees to

managers.

Lateral communication - communication that takes place among any employees on

the same organizational level.

Diagonal communication - communication that cuts across work areas and

organizational levels.

3. Communication Networks

CHAPTER 16 MOTIVATION
1.

Maslows Hierarchy of Needs Theory

Physiological needs - a persons needs for food, drink, shelter, sexual satisfaction,
and other physical needs.

Safety needs - a persons needs for security and protection from physical and
emotional harm.

Social needs - a persons needs for affection, belongingness, acceptance, and

friendship.

Esteem needs - a persons needs for internal factors (e.g., self-respect, autonomy, and
achievement) and external factors (such as status, recognition, and attention).

Self-actualization needs - a persons need to become what he or she is capable of

becoming.

2.

Five Core Job Dimensions

Skill variety - the degree to which a job requires a variety of activities so that an
employee can use a number of different skills and talents.

Task identity - the degree to which a job requires completion of a whole and
identifiable piece of work.

Task significance - the degree to which a job has a substantial impact on the lives or
work of other people.

Autonomy - the degree to which a job provides substantial freedom, independence,

and discretion to the individual in scheduling work and determining the procedures to
be used in carrying it out.

Feedback - the degree to which carrying out work activities required by a job results
in the individuals reception of direct and clear information about his or her
performance effectiveness.

CHAPTER 17 LEADERSHIP
1.

Path-Goal Model

Exhibit 17-4 illustrates, path-goal theory proposes two situational or contingency variables
that moderate the leadership behavior-outcome relationship: those in the environment that are
outside the control of the follower (factors including task structure, formal authority system,
and the work group) and those that are part of the personal characteristics of the follower
(including locus of control, experience, and perceived ability).

2. Universal Elements of Effective Leadership

Vision
Foresight
Providing encouragement
Trustworthiness
Dynamism
Positiveness
Proactiveness
CHAPTER 18 FOUNDATION OF CONTROL
1.

The Control Process

The Process of Control

1. Measuring actual performance
2. Comparing actual performance against a standard
3. Taking action to correct deviations or inadequate standards

2.

Controlling for Organizational Performance

What Is Organizational Performance?

Performance - the end result of an activity.

Organizational performance - the accumulated results of all the organizations work

activities.

Measures of Organizational Performance

Productivity - the amount of goods or services produced divided by the inputs

needed to generate that output.

Organizational effectiveness - a measure of how appropriate organizational goals are

and how well those goals are being met.

3.

Tools For Measuring Organizational Performance

Feed forward control - control that takes place before a work activity is done.

Concurrent control - control that takes place while a work activity is in progress.

Feedback control - control that takes place after a work activity is done.

Traditional Controls

Liquidity

Leverage

Activity

Profitability

Budget Analysis

Quantitative standards

Deviations

Balanced scorecard - a performance measurement tool that examines more than just
the financial perspective.

Ratio analysis

Measures a companys performance in four areas:

Financial

Customer

Internal processes

People/innovation/growth assets

Information Controls

Management information system (MIS) - a system used to provide

management with needed information on a regular basis.

Data - an unorganized collection of raw, unanalyzed facts (e.g., an

unsorted list of customer names).

Information - data that has been analyzed and organized such that it
has value and relevance to managers.

Benchmarking of Best Practices

Benchmarking - the search for the best practices among competitors or noncompetitors that lead to their superior performance.

Benchmark - the standard of excellence to measure and compare against.

4.

Contemporary issues in control (di hp)

5.

Nature and Importance of control

Controlling - the process of monitoring, comparing, and correcting work

performance.

The Purpose of Control

To ensure that activities are completed in ways that lead to the
accomplishment of organizational goals.

Why Is Control Important?

As the final link in management functions:

Planning

Controls let managers know whether their goals and plans are on target
and what future actions to take.

Empowering employees

Control systems provide managers with information and feedback on

employee performance.

Protecting the workplace

Controls enhance physical security and help minimize workplace

disruptions.