1) Which of the following best describes the department you work in?

o Customer Service
o Finance/ Accounting
o Sales/Marketing
o Corporate Marketing
o Human Resource
o MIS
2) Which of the following best describes your position here?
o Clerical
o Technician
o Managerial
o Accounting
o Project Management
o Other
3) How long have you been working with this organisation?
o Less than 6 months
o 6 months 1 year
o 1 year 3 years
o 3 years 5 years
o More than 5 years
4) Overall, how satisfied are you with your position at company?
o Very dissatisfied
o Dissatisfied
o Neutral
o Satisfied
o Very satisfied
5) How motivated are you to see company succeed?
o Very motivated
o Somewhat motivated
o Not very motivated
o Not at all motivated
o Not sure
6) In terms of policies and benefits, how would you rate the companys leave policies,
compensation policies, promotion policies and other benefits like medical and fringe.
o Very Satisfied
o Somewhat Satisfied
o Neither
o Totally Dissatisfied
o Very Dissatisfied
Please indicate your level of agreement with each of the following statements:
(Strongly disagree) (Disagree) (Neutral) (Agree) (Strongly agree)

1) The company clearly

communicates its goals and
strategies to me
2) I receive adequate opportunity
to interact with other employees
on a formal level
3) I have a clear path for career
advancement
4) My job requirements are clear
5) I feel encouraged to come up
with new and better ways of
doing things
6) My work gives me a feelings of
accomplishment
7) I have the tools and resources to
do my job well
8) The company does an excellent
job of keeping employees informed
about matters affecting us
9) When a customer is dissatisfied I can
usually correct the problem to their
satisfaction
10) My job makes good use of my skills
and abilities, which in turn helps me to
serve customer better

(Strongly disagree) (Disagree) (Neutral) (Agree) (Strongly agree)

11) I am satisfied with my involvement
in decisions that affect my work which
in turn helps me to serve customer
better through my work
12) I am satisfied with the information
that I receive from management on
whats going on in the company and
helps me guide the customers more
efficiently
13) I experience personal growth such as
updating skills and learning different
job
14) Supervisor encourages me to be my
best which motivates me to give
better performance
15) I am rewarded for the quality of my
effort
16) I am valued by my supervisors
17) My job makes a difference in the
lives of others
18) I solve customers problems very well
19) Going beyond what is expected of me
to make customers happy
20) I respond quickly and courteously to
fulfil customers needs
21) Overall, I am satisfied with my job