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JGB 20202 MANAGEMENT INFORMATION SYSTEM

Chapter 1 : Quiz
Date : 25 September 2014
Name
ID No

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SECTION A : TRUE/FALSE
1. A database is a set of interrelated components ,with a clearly defined
boundary and working together to achieve a common set of objectives
A. True
B. False
2. Process Control Systems record and process data from business
transactions examples: sales processing, inventory systems,
accounting systems
A. True
B. False
3. An information system is a combination of hardware, software and data
resources that transforms information in an organization.
A. True
B. False
4. Electronic Commerce
support communications, coordination and
collaboration among teams and work groups, e.g., virtual teams
A. True
B. False
5. Data can be described as raw facts or observations, typically about
physical phenomena or business transactions.
A. True
B. False
6. Online Processing accumulate transactions over time and process
periodically.Example: a bank processes all checks received in a batch
at night
A. True
B. False

JGB 20202 MANAGEMENT INFORMATION SYSTEM


Chapter 1 : Quiz
Date : 25 September 2014

SECTION B : OBJECTIVE
1. An information system can be defined as:
a. An organized combination of people, hardware, software,
communications networks, and database resources.
b. As a system that collects, transforms, and disseminates
information in an organization.
c. Is composed of hardware, software, networks, and data
resources.
d. All of the above would apply to the definition of an
information system.
2. Information system can best be defined as a system that
a. Collects,
processes,
stores,
analyzes
and
disseminates
information for a specific purpose.
b. Provides top management with strategic information.
c. Provide midle management with operational information.
d. Links customers, suppliers, manufacturers and finance
corporations through internet technologies.
3. Five basic resources of information system include :
a. Hardware, software, data, networks and the internet.
b. Hardware, software, data, networks and people.
c. Hardware, software, networks ,the internet and knowledge bases.
d. None of choices are correct.
4. In any organization, end users rely on many types of information
systems like :
a. Simple manual (paper and pancil) information systems.
b. Formal (written procedures) and informal(word of mouth)
systems.
c. Computer based information systems.
d. All of the choices are correct.

JGB 20202 MANAGEMENT INFORMATION SYSTEM


Chapter 1 : Quiz
Date : 25 September 2014

SECTION C : CASE STUDY


Read the following case
Your trip to KLIA is nearly over. Next you have to catch the shuttle van to
the airport and fly home. Previously , the vans servicing customers of KLIA
Shuttle were booked and dispatched using and entirely manual, paper
based system. Vans were tracked using a chalkboard and magnets to show
each vans locations on its routes.
Sometimes the magnet indicating a particular van got moved, and the
pickup is missed. So the company would have a call a cab at its own
expense to take the customer to the airport , said Hakimi Aiman,
Chairman and chief executive officer of Corporate Computer. Inc.
The company replaced the chalkboard system with a computer based
system built on a network of PCs running the Microsoft Access database
management package. The network uses the Windows NT operating
system.
According to the companys officials, computerizing its reservations and
van dispatch system went extremely smooth. It takes about six months to
install the whole systems.
One of the secrets to the system successful development and
deployment process was that Shuttle Express involved people who would
have to use the systems , said Shanti, one of the companys
dispatchers.Everybody had an opportunity to get their input into it , said
Roslan, manger of Shuttle Expresss guest support center.
When the customer call the reservations number, an agent enters all of
the relevant information, including customers pickup location, his or her
destination and any special instructions into the customer service
database. The reservation portion of the program calculates fares based
on location and generates a reservation confirmation number. Many
common pickup points are preprogrammed, along with direction for
drivers. The dispatchers then take the reservations data and assign them

JGB 20202 MANAGEMENT INFORMATION SYSTEM


Chapter 1 : Quiz
Date : 25 September 2014
to trips, which consists asset of pickups for particular van during a
specific time period. Once trips are scheduled , they are dispatched to
each van. The Access database program is set up to automatically dial out
to drivers alphanumeric pagers and give them all of the particulars for
each customer on the trip.
Routing the vans used to take eight hours, but now its down to three
hours and where it used to take three dispatches each shift, now its down
to two in the morning and one in the afternoon, Roslan said.
Question
1. Discuss the people, hardware, software, data resources and information
products that you recognize at Shuttle Express
10 Marks
People
: Agent, dispatchers
Hardware
: PC, server, pagers
Software
: Microsoft Access, Windows NT
Data
: Customer, service database
2. What are the IS input, processing, output, storage and control activities
that you recognize in the Shuttle Express system?
10 Marks
Input

Processing

Relevant information such as pickup


locations, destinations and any special
instructions.
i. calculate fares
ii. generate reservation confirmation
number.

Output

Producing the particulars for each customer


on a trip.

Storage

Maintaining customers reservation data.

Control

Assigning reservation data to trips.

3. Explain how the use of information technology benefited Shuttle


Express. 10 Marks

JGB 20202 MANAGEMENT INFORMATION SYSTEM


Chapter 1 : Quiz
Date : 25 September 2014
Shuttle Express moved from a totally manual, paper based
system to an automated system. Old system was slow,
inefficient and prone to errors. The computerized reservation
and van dispatch system is more accurate. Twice as many can
be shuttle using the new computerized system. Van routing
was reduced from 8 hours to 3 hours. Dispatchers per shift
have been reduced from 3 to 1 in the morning and/or in the
afternoon.