2013 PERUVIAN

Business & IT TRENDS

Jerry Luftman Ph.D.

SIM VP Chapter Relations & Academic Affairs. & NJ Chapter President Emeritus
Professor & Executive Director
Global Institute for IT Management

dr.lec. Barry Derksen

MMC CISA CGEIT

Associated Professor (NOVI Netherlands)

Research director (Business & IT Trends Institute)
Head of Architecture & Processes department (Stedin)

Martin Santana, Ph.D.

Professor of Information Systems

Graduate School of Business, ESAN University
Lima. Peru

Hossein S. Zadeh

DIBA Group Pty Ltd. Melbourne. Australia

Summary
Total Responses: 138
Number of responses that want to receive feedback: 102

Under what role will you answer the following

questions?

Other
14%

IT Consultant
41%
IT Client
45%

Total Number of Respondents: 122

The context of the answers refers to

Business Unit/Area/
Department
24%

Organization's HQ
11%

Organization as a
whole
65%

Total Number of Respondents: 121

Time in Position
5.98%

< 1 year

38.46%

1-3 year
25.64%

4-6 year

11.11%

7-9 year
6.84%

10-12 year

Percentage
7.69%

13-15 year
1.71%

16-18 year
19-21 year

0.00%

22-24 year

0.00%

> 25 year

0.00%

2.56%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

Total number of respondents : 117

Area of respondents last job

Inside the IT Area of

current Organization

21%

Outside IT Area of current

Organization

7%
7%

65%

Inside the current

Organization outside IT
Area
Outside the current
Organization outside IT
Area

Total number of respondents : 118

Levels between current position and highest IT rank in

Organization
5 or more

0.85%

0.00%

3.39%

11.86%

28.81%

0: Highest rank

0.00%

55.08%

10.00%

20.00%

30.00%

40.00%

50.00%

60.00%

Total number of respondents : 118

In the Organization, the respondent answer to

32.50%

Other

Board of Directors

Executive from a different Business Unit

3.33%

2.50%

19.17%

Administration and Finance Director

5.00%

Operations Director

37.50%

General Manager

0.00%

5.00%

10.00%

15.00%

20.00%

25.00%

30.00%

35.00%

40.00%

Total number of respondents : 120

Top 10 Management Priorities in IT

Liderazgo del Director de
Tecnologas de Informacin
6%

Reduccin de costos en el
departamento / rea de TI
5%

Eficiencia de las tecnologas

de informacin
7%
Alineamiento de las TI
con el negocio
22%
Agilidad
empresarial
8%
Productividad
organizacional
9%

Planeamiento estratgico de
tecnologas de informacin Gestin de procesos de
10%
negocio (BPM)
10%

Reduccin de costos
en la organizacin
12%

Continuidad del negocio /

Recuperacin de desastres
11%

Total number of respondents : 118

Top 10 Applications & Technologies

2013 in Peru
1

Business Intelligence/Analytical Intelligence

Business Process Management Systems (BPM)

Entrepreneur Resource Planning (ERP)

Cloud computing (For example: SaaS, PaaS, IaaS)

Software Applications (apps)

Big data

IT management services

Collaborative work tools

Client Resource Management (CRM)

10

Telecommunications/Networks
Total number of respondents : 111

OFF: BYOD and Mobile / Wireless Applications

Location of Organizations HQ
3% 1%
17%

United States
Northamerica Except US
South America
Europe
79%

Total number of respondents : 91

Respondent By Industry
Industry

Frequency

Business Professional Services

3.26%

Financial services. Real Estate & Insurance

11

11.96%

Auto. Industrial. Manufacturing

1.09%

Agriculture
Energy
Mining/Hydrocarbons

2
2
8

2.17%
2.17%
8.70%

Chemicals. Energy. Utilities

3.26%

Education
Manufacturing

4
8

4.35%
8.70%

Media. Entertainment. Travel and Leisure

1.09%

Construction
Transport/Distribution

1
1

1.09%
1.09%

Government - National, Regional, Local

8.70%

Wholesale. Retail. Trading

7.61%

Healthcare
Other

5
17

5.43%
18.48%

IT Consulting/Services

9.78%

Aerospace / Defense
Total Answered
Omitted
Total

1
92
46
138

1.09%
100.00%

Top 10 2013 IT Management Concerns in Peru

1

IT alignment with business

Reducing the organizations costs

Business continuity / Disaster recovery

IT strategic planning

Business Process Management (BPM)

Organizational Productivity

Business Agility

IT Efficiency

IT Director/Manager Leadership

10

IT area/department cost reduction

Global 2013 It Budget in Comparison to 2012

2012 > 2013

12%
2012 = 2013
12%

2012 < 2013

76%

56.20%
2013

Global 2014 It Budget in Comparison to 2013

2013 > 2014

16%
2013 = 2014
5%

2013 < 2014

79%

56.20%

Peruvian IT salary levels 2013 compared to 2012

N/A

>10%

10

8%

6%

4%

2%

16

0%

38

-2%

-4%

-6%

-8%

<-10%

1
-

10

15

20

25

30

35

40

Total number of respondents : 90

Peruvian IT salary levels 2013 compared to 2014

predictions
N/A

>10%

10

8%

6%

4%

2%

16

0%

38

-2%

-4%

-6%

-8%

<-10%

1
-

10

15

20

25

30

35

40

Total number of respondents : 90

Peruvian IT average salary levels 2013 compared to 2012

N/A

>10%

10

8%

6%

4%

2%

16

0%

38

-2%

-4%

-6%

-8%

<-10%

1
-

10

15

20

25

30

35

Total number of respondents : 89

40

Peruvian IT average salary levels 2013 compared to 2014

predictions
N/A

>10%

10

8%

6%

4%

2%

16

0%

38

-2%

-4%

-6%

-8%

<-10%

1
-

10

15

20

25

30

35

40

Total number of respondents : 89

Peruvian 2013 IT employees in each organization

compared to 2012
N/A

>10%

10

8%

6%

4%

2%

16

0%

38

-2%

-4%

-6%

-8%

<-10%

1
-

10

15

20

25

30

35

40

Total number of respondents : 91

Peruvian 2013 IT employees in each organization

compared to 2014 predictions
N/A

>10%

10

8%

6%

4%

2%

16

0%

38

-2%

-4%

-6%

-8%

<-10%

1
-

10

15

20

25

30

35

Total number of respondents : 91

40

Percentages
Question

Percentage

Average 2013 IT budget in each organization

destined for IT personnel training,
development, and/or retemption

5.48%

Average IT personnel rotation in each

organization in the past 12 months

9.96%

Average IT personnel in each organization

ready fr retirement in the next 5 years

2.16%

Total number of respondents : 83

Peruvian 2013 IT Budget Allocation

(Actual)
Personnel (internal and
outsourced) - Consulting
Services
14%

Other
3%

Assets (hardware,
software,
installations) - In
house domestic
21%

Personnel - Outsourced
offshore
4%

Assets - In house
offshore
8%

Personnel - Outsourced
domestic
9%

Personnel - Internal
offshore
7%

Assets Outsourced
domestic
10%
Personnel - Internal
domestic
17%

Assets - Outsourced
offshore
7%

Total number of respondents : 38

Peruvian 2013 IT Budget Allocation

(Actual)
Staff (internal and
outsourced)
Consulting services.
14%

Other
3%
Assets (hardware,
software,
infrastructure) Inhouse domestic.
21%

Outsourced staff
offshore.
4%

Assets Inhouse offshore.

8%

Outsourced staff
domestic.
9%

Assets Outsourced
domestic.
10%
Internal staff
offshore.
7%

Internal staff
domestic.
17%

Assets Outsourced
offshore.
7%
Total number of respondents : 37

IT organization
Situation

Centralized one IT team

provides/administers all of the organizations
IT necessities
Decentralized more than one IT team
provide/administer all of the organizations IT
necessities
Federated/Hybrid/Matricial any combination
of centralized and decentralized IT teams that
provide/administer all of the organizations IT
necessities

Percentage

62.2%

12.2%

25.6%

Total number of respondents : 82

Top 10 IT metrics used for internal IT service

administration
4%
4%

5%

21%

Projects delivered in due time

Projects delivered according to budget

6%

SLA Indicators
Productivity improvements

8%

Client satisfaction increase

Project ROI

15%

Error ratio reduction

New/innovative ideas

11%

New products/services increase

Decision taking time improvements

11%

15%

Total number of respondents : 81

2013 Peruvian IT Offshore Outsourcing Allocation

14.05%

Non existing IT offshore outsourcing

2.16%

Others

13.51%

Management consulting
10.81%

Help Desk

15.68%

IT infrastructure operations

16.22%

New application development

10.81%

Existing applications execution

16.76%

Existing applications maintenance

0.00%

2.00%

4.00%

6.00%

8.00%

10.00%

12.00%

14.00%

16.00%

18.00%

Total number of respondents : 58

IT services based on the cloud

Situation

Private cloud services

Public cloud services

Other

Percentage

38.21%

27.52%

3.33%

Total number of respondents : 45

IT Directors time distribution in Peru

2%
12%

12%

Techonological infrastructure

11%

9%

Management of personnel
IT Government
IT Operations
Management of Business Unit relations
Management of IT personnel relations

11%

12%

Management of IT providers relations

Application development
Strategy
Other

10%

10%
11%

Total number of respondents : 67

Average location of IT personnel of different

organizations in Peru

3.9%
19.5%
Same location

Other location, same

country

93.5%

Other location in
different countries

Total number of respondents : 67

Average location of IT providers/consultants/etc. of

different organizations in Peru
Overseas
9%

Same location
23%

Other location,
same country
68%

Total number of respondents : 77

Who mainly interacts with provider/consultant

decisions
Other
10%

IT Personnel
29%

Top Management
47%

Accounting/Sales
Areas
14%

Total number of respondents : 77