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Table of contents
Part 1 Organizational structure
1. Philosophy
2. Mission
3. Action plan
4. Vision
5. Organizational history
6. Organizational chart
7. Job descriptions and responsibilities management
8. Contact information for key staff
9. Calendar of regular events
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Appendices forms
A. Membership forms
B. Daily usage forms
C. Team and individual registration forms
D. Event registration forms
E. Facility reservation request form
F. Internet use policy form
G. Facility rental contracts
H. Service contracts
I. Waivers/exculpatory form
J. Assumption of risk form
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2. Mission
The owners and staff of XYZ Sport Centre provide high-quality programs and related services
at an affordable price and in a convenient location.
3. Action plan
The 47,000 square foot facility will be home to a variety of sport and recreational activities.
The goals of the operators of XYZ Sport Centre are the following:
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To provide the region with a premier multi-sport court facility, and a first-class
fitness complex, that promote competitive and recreational sport involvement to
people of all ages.
To strive to consistently provide a clean, safe, productive environment for
people of all ages to compete, have fun, and stay in shape.
To offer programs that will teach everyone involved competitiveness,
sportsmanship, teamwork and accomplishment values that spill over into all
aspects of life.
To provide programming to meet the needs of all members and users,
including informal recreation (open gym time), recreational leagues, instructional
opportunities (camps, clinics), and competitive programs.
To provide food service, trophy and pro shops, and customer service that will
be second to none, and hence provide easy and economical purchasing options to
all members, coaches, and visitors.
To offer excellent peripheral activities such as sport parties, a game
room/arcade, special events, and entertaining recreational opportunities.
4. Vision
To create a recreational facility that appeals to all facets of the population. The master plan
involves court sports, swimming, softball, baseball, and various outdoor field sports. Summer
camps and teaching clinics will be a building block and a cornerstone of our foundation. Happy
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customers is our philosophy! Once we have sufficient happy customers, operating leagues, and a
healthy membership, it will be time to expand.
The long-term plan (510 years) for XYZ Sport Centre is to become the premier recreational
facility for the region, providing sport, fitness, and recreation to people of all ages.
5. Organizational history
John Doe (President) initiated the project. The private recreational sport organization they own
simply had outgrown the availability of adequate court space in the region in order to meet the
demand for player participation and enrollment. In the search for gym space, a sufficient facility
could not be secured. This prompted John Doe to begin researching the feasibility of building a
facility that would meet not only the need of their recreational programs, but also the needs of
others in the region. The result of this research was the planning, design and construction of the
state-of-the-art sports, recreation, and fitness complex called XYZ Sport Centre.
The 47,000 square foot facility, located at 5555 Main Street in Anywhere, XX has become a
popular destination in the surrounding communities. XYZ Sport Centre offers four premier
hardwood basketball/volleyball courts with multi-level seating for spectators, spacious locker
rooms, full-service concessions, a merchandise outlet, and free wireless Internet access. The
facility plans to primarily host basketball tournaments, and has created several in-house teams to
train and compete at the complex. Volleyball leagues, summer camps, and open gym times are
also offered. In addition, the XYZ Sport Centre complex has a 6000-square foot health and fitness
centre on two levels, featuring cardio and fitness training equipment areas, aerobics, yoga, and
spinning. Personal trainers and strength and conditioning programs will also be available. Daily,
monthly, and annual memberships are offered.
XYZ Sport Centre provides the region with a top-notch facility designed to offer members and
families a place to participate in recreational and competitive court sports and fitness activities.
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The facility also offers a complete and comprehensive summer camp program designed to fill the
void of summer programs in the region. People are very excited about the facility as it has made
significant local sport teams and recreational programs on all levels.
The facility, which opened in August of 20XX, is only the first step in the organizational
vision for the ownership. The first expansion plan, after determining that XYZ Sport Centre has
sufficient happy customers, operating leagues, and a healthy membership, includes opening a
competitive swimming facility combined with a family-oriented recreational indoor/outdoor
swimming facility. This swimming facility will cater to all levels of competitive swimming as
well as to the recreational swimmer who enjoys water games and wave pools. The second
expansion plan includes an indoor baseball/softball practice facility that would provide access to
batting cages and other instructional baseball/softball activities. In the long term, XYZ Sport
Centre plans to become the premier recreational facility for the region, providing sport, fitness,
and recreation to people of all ages.
6. Organizational chart
fx1
Education/Experience
Bachelor's degree required in Sport Management, Facility Management, Recreation, Business,
or related field with a minimum of 5 years' experience in sports facility management and security.
Master's degree and certified facility manager (CFM) certification preferred. The ideal candidate
should also have strong program marketing experience, concessions and merchandising exposure,
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facility maintenance experience, and the ability to use personal computers and related facility
operations, and scheduling software.
Description
XYZ Sport Centre is seeking a full-time Vice President (VP) of Facility Operations. This
position is responsible for the physical plant of a new 47,000 sq. ft multipurpose sport facility in
Anywhere, XX. The Vice President will be responsible for ensuring that the facility is managed
in a manner that contributes to the achievement of the goals and objectives established through
annual operating plans. The VP of Facility Operations provides strong and effective day-to-day
leadership and management, fostering an environment that encourages full team contribution by
all employees to attain the overall organizational goals and objectives.
This is a professional and supervisory position that is responsible for establishing preventative
maintenance of all major, minor, and capital equipment; tracking monthly usage of electricity and
steam; and planning, implementing, and coordinating the maintenance and repair of the building's
infrastructure and grounds. The work includes managing and implementing heating, ventilation,
and air-conditioning (HVAC), mechanical, and electrical system repairs; hiring and supervising
custodial and maintenance staff; managing contractual services with vendors, preparing accurate
written records; and communicating needs and results with supervisory and other staff. The
successful candidate also needs experience in the area of risk management, specifically as related
to working with regulatory agencies to ensure compliance with applicable city, state, and federal
safety standards and regulations, including OSHA and MIOSHA requirements. This included
working with state and town inspectors to procure and maintain permits and licenses such as
elevators, boilers, generators, etc.
The candidate for this position should be experienced in supervision skills including
interviewing and hiring, and scheduling and training of employees. In addition to overseeing
general hourly and part-time staff, the Vice President will supervise three full-time staff
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members: the Director of Sport Programs and Events Management, the Director of Concessions
and merchandising Services, and the Coordinator of Camp Programs. Therefore, this position also
requires strong knowledge and background in developing and delivering sport events (especially
basketball and volleyball) for individuals of all ages, as well as concessions and merchandising
operations. In addition, the job requires meeting with suppliers, inventory ordering, and
monitoring deliveries.
The successful candidate is a roll up your sleeves type of individual, focused on delivering
the best products and services to the respective customer groups and community. They have a
passion for developing people and long-term relationships, as well as building community
partnerships and the image of the facility.
This position reports to the President of XYZ Sport Centre.
Vice President of Sales, Marketing and Business Development
Education/Experience
Bachelor's degree in Sport Management, Marketing, Business, or related field with a
minimum of 3 years' experience in sport marketing management including marketing plan
implementation, sponsorship and/or membership sales, and media/public/community relations.
This position also requires knowledge and background in marketing sport facilities, leagues, and
events (especially basketball and volleyball) for individuals of all ages. Master's degree preferred.
Description
XYZ Sport Centre is seeking a full-time Vice President of Sales, Marketing and Business
Development. This position is responsible for the overall marketing efforts involved with a new
47,000 sq. ft multipurpose sport facility in Anywhere, XX. The Vice President will be responsible
for ensuring that the facility is marketed in a manner that contributes to the achievement of the
goals and objectives established through annual marketing plans. In general, the Vice President of
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Sales, Marketing and Business Development will oversee the complete marketing efforts for the
entire facility from branding to activation of the marketing plan. In addition, the Vice President
will provide strong and effective day-to-day leadership and management, fostering an
environment that encourages full team contribution by all employees to attain the overall
organizational goals and objectives.
Major duties for this position will involve directing overall advertising, promotions,
marketing, sales, and public relations policies for the facility. Major responsibilities of the Vice
President of Sales, Marketing and Business Development will include but not be limited to the
following:
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Education/Experience
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Description
XYZ Sport Centre is seeking a full-time Director of Sports Programs and Events. This
position is responsible for the sport and event programming involved with a new 47,000 sq. ft
multipurpose sport facility in Anywhere, XX. The Director will be responsible for organizing and
coordinating team sport practices, games, and tournaments, and ensuring facilities and staffing for
events and tournaments. In addition, the director will supervise support staff including officials,
timekeepers, scorekeepers, and security.
The major duties and responsibilities for this position include the following:
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Education/Experience
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High School Diploma and 3 years' related experience; or equivalent combination of education
and experience. Bachelor's degree in Hospitality Management, Food Service Management, or
related field preferred. Preference will be given to those with experience in food services in a
recreational setting.
Description
XYZ Sport Centre is seeking a full-time Director of Concessions and Merchandising Services.
This position is responsible for the management of the overall concessions and merchandising
function involved with a new 47,000 sq. ft multipurpose sport facility in Anywhere, XX,
including concession management, vending, and parties.
Major duties for this position will involve the following:
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Education/Experience
Bachelor's degree in Information Technology or related field supplemented with 2 years of
experience providing technical support to an information systems network. Interest in, knowledge
of, and ability to work with technologies specialized to a sport facility are strongly desired.
Description
XYZ Sport Centre is seeking a full-time Coordinator of Information Security and Technology.
This position is responsible for providing general information security, technology and
communications administrative support for office computers hardware and software, wireless hot
spot, e-mail and Website administration, server maintenance, and communication networks. In
addition, the Coordinator will be responsible for maintenance of facility and sport-related
technology including scoreboards, electronic timing systems, elevators, and security (card access,
closed-circuit television, alarm systems).
The responsibilities for this position include the following:
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Education/Experience
Bachelor's degree in Physical Education, Recreation, Sport Management or related field, with
a minimum of 2 years of supervisory and camp administrative experience. Current American Red
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Cross (or equivalent) certifications in First Aid and Safety (Standard First Aid and Adult &
Infant/Child CPR) or Sport Safety Training required.
Description
XYZ Sport Centre is seeking a full-time Coordinator of Camp Programs and Clinics. This
position is responsible for the management of the camps and clinics in various sports, with a
targeted focus on basketball and volleyball. These camps and clinics will vary in size from
summer camp programming to week-long camps during school breaks to one-day clinics and
educational programs.
Major responsibilities for this position include the following:
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Home Phone:
Cell Phone:
E-Mail:
Office Manager
NAME:
Home Phone:
Cell Phone:
E-Mail:
Legal Council
NAME:
Home Phone:
Cell Phone:
E-Mail:
Late Februarymid-September
Late Februarymid-September
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AAU Tournaments:
Mid-Marchmid-September
1
NERVA Boys Volleyball:
Late Novembermid-July
Late Novembermid-July
NERVA Tournaments:
Mid-Decembermid-July
1
Men's Adult Basketball:
Year-Round
Year-Round
Year-Round
Year-Round
Year-Round
1
Open Recreation:
Year-Round
Summer Camps:
Clinics:
Year-Round
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of how well the facility looks, how comprehensive the programs, or how much quality equipment
we have, our facility will succeed or fail solely based on the quality of the service that goes with
them.
As an employee of XYZ Sport Centre, you will put the customer first. Happy customers is
our business, and we will put those people first. We will strive to satisfy the needs of the
customer. This can only be accomplished by all members of the organization being involved with
developing appropriate strategies, implementing processes in an efficient manner, being
motivated to serve the customers, and undertaking research to find out exactly what the customer
wants.
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Human Resource Management is guided by the XYZ Sport Centre Human Resources Manual,
and is managed by the Vice President for Finance and Human Resources. Please refer to that
document for more information.
6:00 am11:00 pm
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Friday
6:00 am10:00 pm
Saturday
8:00 am10:00 pm
Sunday
9:00 am11:00 pm
Listings and posting of hours of operation, as well as rules and guidelines for facility usage are
available for distribution at the front desk and main office.
15. Users
Individuals who are eligible to use the XYZ Sport Centre facilities are represented in one of
the following user categories:
Individual Members: An individual member is a person who has previously paid for a monthly
or yearly membership.
Family Members: A family member is an approved person who has been documented as part
of a pre-paid family membership.
Daily Users: A daily user is an individual who pays the daily entrance fee for use of the
facility. This membership is only good for the day of purchase.
Guest Users: A guest user is an individual who comes to use the facility as a guest of an
individual or family member. The guest must pay the guest user fee, and this membership is only
good for the day of purchase.
Participants: A participant is an individual whose use of the facility is directly tied to an
activity scheduled. Typical participants include visiting teams and officials. These individuals do
not pay a fee to enter the facility.
Spectators: A spectator is an individual who enters the facility to watch an activity. Depending
on the activity, an entry fee may be charged for admission.
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Any fees and liability insurance requirements must be submitted within 48 hours of
reservation approval, or the reservation will be canceled.
Open recreation
Team practices
Member programs
Outside rentals
20. Procurement
Procurement of inventory, equipment, and supplies is generally made within the specific
department. However, all purchase requests must be approved by the senior management in your
line (either the Vice President of Facility Operations or the Vice President of Sales, Marketing
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and Business Development). Ultimately, the paperwork must also be approved by the Vice
President of Finance and Human Resources.
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addition, the Vice President of Facility Operations should, on a regular basis, conduct an
evaluation of all infrastructure and equipment to determine the status of its condition, and
organize and coordinate appropriate remedies. Based on the severity of the problem or damage,
the remedy will take one of the following three ways:
Maintenance: This refers to the work necessary to maintain the facilities and equipment.
Maintenance includes periodic or occasional inspection, adjustment, lubrication, cleaning (nonjanitorial), painting, replacement of parts, minor repairs, and other actions to prolong service and
prevent unscheduled breakdown.
Repair: This refers to restoring damaged or worn-out facilities and equipment, or to a normal
operating condition. Repairs are curative, whereas maintenance is preventive. Repair can be
classified as minor or major. Minor repairs are those associated with maintenance activities that
do not exceed 1 to 2 workdays per task. Major repairs are those that exceed 2 workdays per task,
or are beyond the capability of existing maintenance personnel.
Replacement: This refers to facility and equipment components or systems needing to be
replaced. It is the exchange or substitution of one fixed asset for another having the capacity to
perform the same function. Replacement arises from an asset becoming obsolete, having
excessive wear and tear, or being damaged beyond repair.
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An accurate inventory of facility property has three purposes. First, the Vice President of
Facility Operations and his/her subordinates need to have an accurate count of the inventory they
manage. Second, in working with the Vice President of Human Resources and Finance, it is
necessary to know what furnishings and equipment of what age are on the books so that they can
be depreciated properly for tax purposes. Third, the Office Manager needs to maintain the
appropriate stock of office supplies for the complex.
28. Recycling
XYZ Sport Centre actively participates in and encourages recycling. Recycling consists of
segregation and disposal of the following products:
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Aluminum cans
Glass bottles and jars (clear, green, brown)
Scrap metal
Styrofoam
Cardboard
Segregated recycling bins are located at the rear of the complex next to the dumpster.
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sanctioned activities. This includes babysitting, unauthorized e-mail correspondence, and inviting
children to your home. Any exceptions require a written explanation before the fact and are
subject to the approval of the President of XYZ Sport Centre.
In order to protect XYZ Sport Centre, the employees, volunteers, and our members, no
individual shall be authorized to work with our organization until a criminal background check is
completed.
Any type of abuse will not be tolerated and is cause for immediate dismissal. Abuse includes
the following:
Introduce yourself to the members you are serving and identify your role as
staff.
Treat members with respect and dignity. This is especially important when
they are not treating you with respect.
Be dependable, be on time, and keep promises.
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Every member who comes in the door visibly shows or swipes his/her
membership card. If they have lost their cards, they either pay for a replacement
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card or are referred to either the Vice President of Facility Operations or his/her
designee.
All non-members and guests must sign in and pay the appropriate fee (if
applicable). This includes guests, volunteers, visiting teams, parents/guardians,
rental participants, and other visitors.
Individuals restricted from entry do not enter the facility without the expressed
permission of the Vice President of Facility Operations or the President. If neither
person is available, restricted persons are instructed that they will be contacted to
arrange a meeting at their earliest convenience.
A cash report must be filled out neatly and correctly at the end of every shift.
The front desk area (desk, office, and lobby) is kept clean at all times. There is
no trash visible anywhere. Countertop is cleaned as needed.
Clothes, books bags, etc. that belong to members are not stored behind the
desk. They must use the locker room.
The only people behind the desk are paid and authorized employees. Members
and guests are not allowed behind the desk.
Customer service desk employees are readily accessible and willing to help
members and guests. Friends, family, members, or guests are not hanging out at
the desk.
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The front desk is neat and organized! Copies of forms are made and replaced
before the last form is used.
Customer service desk employees assist the professional staff by making
phone calls, completing mailings, or doing other tasks during downtime as
requested.
Employees are familiar with the information binder. Accurate information is
communicated regarding: program times, days, length of programs, etc.
Membership forms and cards are completed accurately and in a timely manner.
Members and guests do not use the front desk phone for any reason. Members
and guests should not be receiving phone calls at the facility unless there is an
emergency. Senior staff should use their own phone in their own office.
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The two basketball/volleyball surfaces are to be used primarily for either basketball or
volleyball. Only authorized XYZ Sport Centre employees should install/take down the volleyball
nets.
The surface rules are as follows:
Monitor people entering and exiting the facility, including making sure that all
are authorized to use the facility
Ensure that appropriate flow of use for all equipment is maintained
Oversee the use of the multipurpose activity area to make sure the
appropriately scheduled programs are running
Keep the facility clean, including wiping down machines and examining them
to make sure all is in working order
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In order to use the health and fitness centre, members must always present their XYZ Sport
Centre membership ID. On file must also be an Orientation Form that states they have completed
the orientation program for the health and fitness centre, and an Assumption of Risk Release
Form. If a member has not gone through orientation, he/she needs to schedule a time to go
through orientation. In most cases, it can be completed immediately. If not possible at the time,
the member must schedule an appointment for orientation. Any person refusing to sign the
Assumption of Risk Release Form, or declining to go through the orientation program, will not be
allowed to use the health and fitness centre.
The health and fitness centre can only safely accommodate _____ people in the Fitness
Centre, and _____ people in the Free Weight Room. At certain times of the day, employees may
need to control usage of equipment to ensure that all members have an opportunity to complete
their workout. In general, there is a 20-minute limit on cardiovascular training equipment. This is
only to be enforced if there are people waiting to use the equipment.
All members must have a terry cloth towel, at least 12" 24" in size (hand towel or larger).
Members may not use the equipment without a towel. Using washcloth, t-shirts, paper towels, or
sharing someone else's towel is not acceptable. If a member does not have a towel, one can be
purchased either at the front desk or the retail centre. Members must use the towel to wipe down
machines after they use them. Perspiration will cause the vinyl coverings to crack and tear, and it
is also unpleasant for those that follow.
Proper athletic shoes and attire are required. Shirts must be worn at all times. Members may
not wear jeans, swimsuits, open-toed shoes, work boots, or any other inappropriate clothing to
work out in. Jackets, bags, and all other belongings must be placed in a locker in the locker room,
not on the floor in the health and fitness centre. Members should be aware that XYZ Sport Centre
is not responsible for lost or stolen items.
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No food, drink, gum, or tobacco is allowed in the health and fitness centre. Water is permitted
in the facility, as long as it is in a closed plastic container.
Everyone has a different taste in music; so we do not allow portable radios or tape/CD players.
Member may bring personal stereos with headphones. The general music in the health and fitness
complex will be set to a predetermined station and not changed.
Chalk is never allowed due to problems with cleanup. Members should use weightlifting
gloves as an alternative to chalk in the free weight area. For the selectorized/circuit training
machines, all pieces of equipment have rubber grips installed.
When using the free weight and selectorized/circuit training equipment, ensure that members
are allowing others to work in between sets by vacating the machines while they rest. All free
weight and selectorized/circuit training equipment should stay in their designated areas.
Should there be any misuse of the equipment in the health and fitness centre, violation of any
of the rules, or behavior deemed inappropriate, the employee should report this on an incident
report and forward to the supervisor. In addition, the member should be dismissed from the health
and fitness centre immediately, and told to set up a meeting with the health and fitness centre
manager to discuss the situation and readmission.
Finally, employees should not be using the equipment during their shift. This could result in a
severe risk management scenario. Hence, if an employee is caught using the equipment during the
shift, his/her health and fitness centre privileges will be revoked, and possible termination may
result.
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fall under the management of the Director of Concessions and Merchandising Services. The
major goals of both areas are to create a market demand for the products and services offered, and
increase the profitability and financial health of the entire organization (XYZ Sport Centre)
through sound retail business practices.
While an individual operations manual will be designed for both areas by the Director of
Concessions and Merchandising Services, the major duties of the management of the retail and
trophy centres include the following:
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Work with the President to secure the appropriate licenses and municipal
approvals to operate a retail operation;
Complete all associated accounting, billing, payments, bookkeeping, and
payroll for the retail and trophy operations. Meet regularly with the Vice President
of Finance and Human Resources to verify those numbers;
Maintain all equipment including displays, kiosks, computer systems, and
engravers; and
Work to expand the business by establishing new business contacts and
accounts.
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Hand washing
Hands must be washed:
Before working
Before preparing food
After going to toilets
After handling raw foods
After licking fingers, coughing, sneezing, eating, drinking, or smoking
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After touching ears, nose, hair, mouth, or other bare body parts
After touching pimples or sores
After handling waste
After carrying out cleaning duties
After changing soiled clothes
After handling animals
After any other unhygienic practices
How to wash your hands:
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Wear disposable gloves if there are wounds on hands. Change both gloves and
wound strip regularly
Clothing and Appearance:
Uniforms, aprons, and clothes should be clean at the beginning of a work shift
Wear a hair restraint (hat or hairnet)
Avoid wearing jewelry while handling and preparing food
Avoid using strong perfumes/after-shaves
Personal hygiene while handling food
Avoid touching nose, mouth, hair, and skin during food preparation
Do not smoke in food premises
Do not cough or sneeze directly onto food. Wash hands after coughing or
sneezing
Wash hands after blowing nose
Use disposable tissues to wipe hands
Infection
Food handlers should be free from any illnesses such as gastroenteritis or flu
Cease working and report to the manager when feeling ill
Pest control
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Pests may contaminate food and cause food-borne illnesses. A pest-control program should be
developed to eliminate pests and prevent pests from infesting the food premises. If there is
evidence of a pest problem, please inform the Director of Concessions and Merchandise Service.
To prevent pests, follow these simple guidelines:
Waste disposal bins should be placed near the working area of food
preparation rooms and positioned conveniently to operating staff.
Waste disposal bins should be clearly distinguishable from other storage bins.
A defined area should be allocated for the storage of waste pending disposal.
When food waste is removed from food preparation area pending disposal, it
must be placed in a tightly covered waste storage bin.
Plastic liners should be used in waste disposal and storage bins.
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Waste disposal and storage bins should be emptied when full or on a regular
basis.
Waste disposal bins should be cleaned and sanitized daily and placed upside
down and off the floor to drain overnight.
Food and beverage policies
For the purpose of reducing the risk of liability and maintaining quality, food safety, and
control, all food sold and provided in the facility must be coordinated with the Director of
Concessions and Merchandise Management. Food may be served in the facility that is prepared
by a commercial or domestic source, if donated for promotional activities of the affiliated group,
and the food is to be consumed by the group and its participants and not sold. The sponsoring
group of an event will prominently display a sign at the event stating that the product is donated
by the licensed food vendor. Donation of food to an affiliated group does not give the donating
food vendor permission or privilege to sell its product at XYZ Sport Centre.
A non-affiliated group that has contracted to rent part or all of XYZ Sport Centre must utilize
our food and beverage services unless other arrangements have been made and is part of the
written contract governing the use of the facilities. Food may be donated and served at XYZ
Sport Centre as part of a hospitality area for the convenience of its workers, officials, etc. Under
no circumstances may such donated food be sold or provided to the general public.
All off-campus food and beverage services must be approved in advance by the Director of
Concessions and Merchandising. Any food or beverage served on campus must meet all
applicable federal, state, and local codes pertaining to food preparation and food service to the
public.
Alcohol
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For service of alcoholic beverages on XYZ Sport Centre property, the following conditions
must be met:
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Complaints by customers
Customer complaints should be handled carefully because they help reflect possible problems
that may be overlooked by the management during food production. Depending upon the results
of investigation, appropriate amendments to the food safety plan will be made. In documenting a
complaint, record details including the date, customer details, reasons for complaining, and action
taken
Refrain from interfering with the progress of the game, going onto the court(s)
or throwing any object onto the court(s).
Refrain from foul, obscene, offensive, or abusive language or actions.
Refrain from fighting.
Refrain from unruly or inconsiderate behavior.
Refrain from indecent exposure or undressing.
Refrain from wearing obscene or indecent clothing
Refrain from conduct that endangers spectators or participants.
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Refrain from interfering with security screening, pat downs, and inspection of
all bags and any other items that fans intend to carry into the facility.
Enthusiasm is valued; however, we ask that all members and guests exercise good judgment
and observe the Code of Conduct. Please observe the rights of others by displaying proper
decorum. Violators may be ejected from the premises. Members are responsible for the conduct
of their guests. Violations will result in membership privileges being suspended or revoked
without reimbursement, depending on the severity of the situation and the discretion of XYZ
Sport Centre management.
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The purpose of the coaching rooms is as a place for pre-game, halftime, and post-game
meetings between teams and coaches. The rooms may also be utilized for special meetings and
chalk talks. To gain access to a coaching room, an individual can secure a key from the front
desk by presenting a standard photo ID card to the employee on duty. The front desk will retain
the ID until:
The coaching room has been locked up and the key is returned; or
Another photo ID of a member on the list is presented in exchange.
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Courtside
(a) Scorer's table set in proper order.
(b) Eighteen chairs for both team benches.
(c) Scoreboard controller and shot clock set-up and properly functioning.
(d) Position any signs to be placed centre court on tables or hung in the court area.
(e) Six chairs behind scorer's table.
(f) All tables, chairs, and signs to be cleaned.
Barricade
(a) Make sure all curtains are in down and locked position to separate courts
Cleaning
(a) Clean all backboards and frames on hydra-ribs to include shot clocks.
(b) Clean entire area under bleachers, removing improperly stored material.
(c) Ensure that all tables and chairs are wiped down.
(d) Dust mop the ball floor before leaving.
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Seating
(a) Check bleachers to ensure that they are completely pulled out and locked.
(b) Ensure that all railings are properly secured.
Miscellaneous equipment
(a) One dust mop on each backboard base.
(b) Two towels on each backboard base.
Courtside
(a) Scorer's table set in proper order
(b) Eighteen chairs for both team benches.
(c) Scoreboard controller set-up and properly functioning.
(d) Position any signs to be placed centre court on tables or hung in the court area.
(e) Six chairs behind scorer's table.
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Barricade
(a) Make sure all curtains are in down and locked position to separate courts
Cleaning
(a) Clean entire area under bleachers, removing improperly stored material.
(b) Ensure that all tables and chairs are wiped down.
(c) Dust mop the ball floor before leaving.
Seating
(a) Check bleachers to ensure that they are completely pulled out and locked.
(b) Ensure that all railings are properly secured.
Miscellaneous Equipment
(a) One dust mop at the scorer's table.
(b) Two towels on each side of the referee's stand.
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involved. These risks range in scope from minor injuries such as bruises and sprains to critical
injuries, paralysis or death. In order to help minimize the risks associated with participation in
these activities, XYZ Sport Centre has instituted a Risk Management Plan which every person
must adhere to. Employees who do not adhere to the details of this plan jeopardize their
employment. Any questions regarding risk management issues should be addressed to the Vice
President of Facility Operations.
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47. Alarms
The fire alarm is a blaring continuous alarm. Evacuate the building and proceed to individuals
are in a designated emergency assembly area at least 50 feet from the building.
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Untrained employees should not attempt to carry disabled persons, unless they
are in immediate danger. Only Fire Department personnel should conduct stairway
evacuation of wheelchair users.
If unable to assist him/her to exit the building or reach the emergency
assembly area, instruct the President, the Vice President of Operations, or the
ranking designee and emergency services personnel immediately.
52. Fire
If you see smoke or fire, pull the fire alarm, call the appropriate emergency number (XXXXXX-XXXX) or the Fire Department, and aid in evacuating the building following general
evacuation procedures. Follow the same procedure if you hear the alarm.
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In some cases, an employee who has been trained to use a fire extinguisher may be able to
help contain and control a fire before it gets out of hand. If so, follow these guidelines:
Only attempt to use a fire extinguisher if you feel certain you can extinguish
the fire. Do not try to put out a fire larger than a wastebasket.
If uncertain, pull fire alarm and evacuate the building.
Remember the basics of using a fire extinguisher (PASS):
Pull the safety pin at the top of the extinguisher
Aim the nozzle, horn, or hose at the base of the flames
Squeeze or press the handle
Sweep from side to side at the base of the fire until it goes out
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Keep near the door when using the fire extinguisher. Always stay between the
fire and an exit.
If the fire becomes larger, get out!
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XYZ Sport Centre is located within the town limits of Anywhere, XX in Nowhere County,
and is under the jurisdiction of the Town of Anywhere Police Department, the Nowhere County
Sheriff's Department, and the Troop A of the XX State Police.
All employees are members of the security team at XYZ Sport Centre. Employees should
report criminal activities or rule violations occurring at XYZ Sport Centre as soon as possible to
the Vice President of Facility Operations or his/her designee, who will respond as required. This
response can range from internal disciplinary action to notification to the proper local law
enforcement authorities. Therefore, at any stage of the above reporting process, the police
department can be notified when deemed necessary.
Harassment;
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56. Reprographics
A photocopier is located in the main office. It is to be used for official business only. If an
employee is deemed to be using the copier for unauthorized use, his/her privileges will be
terminated.
All XYZ Sport Centre computers will have access to a printer. Again, printers are to be used
for official business only. Employees using computers or printers for personal use will have their
privileges revoked.
Most of the copying needed for the facility can be completed in-house. However, at times,
there may be a need to hire outside art and design people for certain documents, or to complete
high-volume, high-quality printing. Any needs such as these should be coordinated through the
Director of Sales, Marketing and Business Development.
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President of XYZ Sport Centre. Employees, management, or authorized members 25 years of age
or older, holding a clean driving record, will be the only individuals allowed to drive vehicles
rented by XYZ Sport Centre.
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Should a member or guest need to use a phone, there is a pay phone at the entrance to the
facility. For Internet use, they should have their own computer and make use of the Wireless
Zone on the second floor.
61. Elevator
The XYZ Sport Centre facility is equipped with an elevator to connect the first and second
floors. This elevator is specifically for the use of those with physical disabilities who cannot use
the stairs, or by employees and management when transporting equipment, inventory, and other
items not safe to be transported by stairs. It is the responsibility of all employees to ensure that
the elevator is not being misused (e.g. children playing in the elevator).
62. Parking
XYZ Sport Centre has over 200 parking spots that can be used by members, guests,
employees, and management. It is expected that the parking spots closest to the entrance to the
facility be left for members and guests. There will be a designated parking area at the rear of the
building for employees and management. It is expected that employees and management only
park in these designated spots. Failure to do so will result in loss of privilege to park at work.
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Below is a listing of events that take place during the Budget Process:
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After the initial reviews, the Vice President of Finance and Human Resources meets the
various Vice Presidents to review the budget summary, if necessary. During these sessions,
questions and outstanding issues are addressed. At the conclusion of this phase, agreed-upon
revisions are entered by the Vice President of Finance and Human Resources, resulting in an
updated budget summary.
A final recommended budget is prepared by the Vice President of Finance and Human
Resources and then presented to the President for final review and adoption.
The Vice President of Finance and Human Resources is also responsible for the review and
processing of subsequent budget revisions. Revisions to the approved budget require written
approval of the Vice President presiding over the department or program initiating the revision
request. The revision request must then gain written approval of the Vice President of Finance
and Human Resources to be incorporated into the overall budget.
Capital equipment
Computer equipment
Renovations
These requests are part of the standard operating Budget Request Form. Requests are
submitted with justification to the Vice President of Finance and Human Resources. Capital
expenditures related to the purchase of capital equipment (such as furniture, cabinets, etc.),
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computer equipment (printers, monitors, etc.), and departmental renovation items in excess of
$1000 will be depreciated using a straight-line method.
The capital budget receives final adoption and is distributed by the Vice President of Finance
and Human Resources to the appropriate parties within the organization.
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