MANAJEMEN HOSPITALITAS/ HOSPITALITY MANAGEMENT

Hospitality Management is the study of the hospitality industry. A degree in the subject
may be awarded either by a university college dedicated to the studies of hospitality
management or a business school with a relevant department. Degrees in hospitality
management may also be referred to as hotel management, hotel and tourism
management, or hotel administration. Degrees conferred in this academic field include
BA, Bachelor of Business Administration, BS, MS, MBA, and PhD. Hospitality management
covers hotels, restaurants, cruise ships, amusement parks, destination marketing
organizations, convention centers, and country clubs.
The hospitality industry is a broad category of fields within the service industry that
includes lodging, event planning, theme parks, transportation, cruise line, and additional
fields within the tourism industry. The hospitality industry is a multibillion-dollar industry
that depends on the availability of leisure time and disposable income. A hospitality unit
such as a restaurant, hotel, or an amusement park consists of multiple groups such as
facility maintenance and direct operations (servers, housekeepers, porters, kitchen
workers, bartenders, management, marketing, and human resources etc.).
(wikipedia.com)

Hospitality management is both a field of work and a field of study. In the work sense, it
refers to management of hotels, restaurants, travel agencies, and other institutions in
the hospitality industry. As a field of study, it refers to the study of the hospitality
industry and its management needs. People who are interested in careers in the industry
may opt to pursue it as a field of study so that they can start their careers on solid
footing.
The hospitality industry is vast and very diverse. Any time people travel, stay in a hotel,
eat out, go to the movies, and engage in similar activities, they are patronizing
establishments in the industry. The management of such establishments is very
challenging, as managers need to be flexible enough to anticipate and meet a wide
variety of needs. They must also handle tasks such as training employees, handling staff,
setting standards, and so forth. (wisegeek.org)

Hospitalitas adalah terjemahan dari kata benda Latin hospitium (atau kata sifatnya
hospitalis), yang berasal dari hospes, yang artinya tamu atau tuan rumah. Konsep ini
juga dipengaruhi oleh kata Yunani xenos, yang menunjuk kepada orang asing yang
menerima sambutan atau yang melakukan penyambutan terhadap orang lain. (Michele
Hershberger)

Hospitalitas adalah keramahtamahan, sebuah perwujudan dari ungkapan rasa

kehangatan dalam menerima oranglain, rasa hormat, serta persahabatan dan
persaudaraan kepada oranglain, terutama kepada tetamu yang datang. (Kompas, 10
Juni 2008)

Hospitalitas (= dari kata hospes yang berarti tamu; hospitalitas berarti sikap sebagai
tuan rumah yang baik) sering diartikan sebagai keramahtamahan orang yang suka
menjamu, akrab dan dapat menciptakan suasana santai. ( Henri J.M. Nouwen)

Hospitalitas adalah suatu aktivitas perancangan dan pergerakan atau pandauan oleh
sesuatu perusahaan atau organisasi berhubung dengan segala kaedah, peraturan, dan
juga tanggungjawab serta tugas-tugas kaki tangannya itu. (Wan Azmi)

Hospitality is the act or practice of one who is hospitable; reception and entertainment of
strangers or guests without reward, or with kind and generous liberality. (Webster
1913)

Hospitality adalah sikap keramah tamahan dalam artian merujuk pada hubungan antara
guest/tamu dan host/pelayanan dan juga merujuk pada aktivitas/kegiatan keramahtamahan yaitu:penerimaan tamu dan pelayanan untuk para tamu dengan kebebasan dan
kenyamanan.(Yudik B)

Hospitality industry as all companies involved in providing services for guests (hotels,
inns, restaurants, and other recreational activities (Horner and Swarbooke: 1996)

Hospitality a commercial contract to enter into service relationship that involves

supplying the amenities, comforts, conveniences, social interactions, and experiences of
shelter and entertainment that a guest or customer values. (Baker dan Jeremy: 2001)

Hospitality is a kindness in welcoming strangers or guests and receptiveness. (Collins

English Dictionary Complete and Unabridged (HarperCollins Publishers
1991, 1994, 1998, 2000, 2003)

Hospitality is an offering of kind reception, accommodation and entertainment to a

stranger, a friend or a partner in business. (David Opele, Intercontinental
Hotel, Nairobi, Kenya)

Hospitality is the care and feeding, and their supporters who care, for people away from
home. (Caroline A. Cooper, CHA, Ed.D, Executive Director, Business &
Hospitality Relations, Johnson and Wales University, Providence, RI)

Hospitality is to create a working atmosphere that empowers and motivates "front liners"
to furnish guests with a memorable experience. (Jean-Claude Koster, CHA, EHL,
Prsident, Koster Associates, Consultants to the hospitality Industry, Madrid
Spain)

Hospitality di bedakan menjadi dua jenis yaitu:

Keramahtamahan pribadi,yaitu keramahtamahan tanpa mengharapkan pembayaran
,mungkin harapan sebatas pujian,keramahtamahan pribadi di jumpai di dalam rumah
tangga

Keramahtamahan umum,yaitu keramahtamahan yang sumber dari keramahtamahan

pribadi yang bertujuan untuk memperoleh bayaran,contohnya para pengusaha yang
mendirikan penginapan komersil,hotel,restoran,dan lain-lain. (Bayu Kusuma)