Problem Solving

General Problem-Solving Tools

Start Here
1. What is problem solving?
2. How good is your problem solving
3. Avoiding Logical Fallacies
General Problem-Solving Tools
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Constructive Controversy
Inductive Reasoning
Failure Mode and Effects Analysis (FMEA)
Heuristic Methods
Means-End Analysis

Problem-Solving Approaches
1. The Problem-Definition Process
2. Plan-Do-Check-Act (PDCA)
3. Soft Systems Methodology
Finding the Cause of a Problem
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Root Cause Analysis

CATWOE
5 Whys
The Drill down Technique
Cause and Effect Analysis
Appreciation
The Four Frame Approach
Interrelationship

Diagram-Based Tools
1. Affinity Diagrams
2. Systems Diagrams/Causal Loop Diagrams
3. Tree Diagrams.
Improving Business Processes
1. Process Decision Program Charts

2. Writing a Procedure
3. Flow Charts
4. Using Aide Memoire
5. Swim Lane/Rummler-Brache Diagrams
6. Storyboarding
7. Unblocking Bottlenecks
8. Queuing Models
9. Data Information Management
10. Improving business process

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Leadership Skills

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13. Start Here
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What is Leadership?
How good is your leadership Skills?
The leadership motivation assessment.
Leadership Motivation Tools

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15. General Leadership
1. Core leadership theories
2. Authentic leadership
3. Ethical leadership
4. Dunham and Pierces Leadership process model
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17. Undestanding Power
1. French and Ravens five forms of power
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2. Building expert power
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Leadership Styles

1. Leadership Styles
2. Lewins Leadership Styles Framework
3. Fiedlers Contingency Model

4. The Tannenbaum Schmidt Leadership Continuum

5. Leadership Style Matrix
6. Laissez Faire versus Micromanager
7. Strengths-Based Leadership
8. Blue Ocean Leadership
9. Action Centered Leadership
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Path-Goal Theory

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Six Emotional Leadership styles

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The Blake Mouton Managerial Grid

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Transformational Leadership

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Adaptive Leadership

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Servant leadership

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The Seven Transformations of Leadership

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Emotional Intelligence

1. Emotional Intelligence In leadership

2. Developing Self Awareness
3. Developing Executive Presence
4. The Agile Leader: Adaptability
5. Optimism: The Hidden Asset
6. Whats Empathy Got to do with it?
7. Humility
8. The talisman of leadership
9. The power of trust: A steel Cable
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I swear by Apollo

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Leading By example

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A leaders Mood

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A bit of perfume

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Degree of Giving

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The uncertainty Factor

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The green-eyed monster.

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Becoming a leader

1. 10 Common Leadership and Management Mistakes

2. Leading equals
3. Now you are the Boss
4. What a real leader knows
5. Level 5 Leadership
6. The four factor theory of Leadership
7. Taking Responsibility in a new leadership Role.
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Young and Future Leaders

1. Leadership by the new generation

2. Building Tomorrows Leaders
3. The leadership Pipeline model
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Crisis and Contingency Planning

1. Crisis Planning
2. Contingency planning
3. Leadership in Hard times
4. Jennings Seven signs of ethical Collapse
5. Zenger and Folkmans fatal Leadership flaws
6. Dealing with conflicts of interest.
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Stress Management
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What is Stress?
Managing Stress
The Homeless and Rahe Stress Scale
Stress Diaries
Albrechts Four Types of Stress

Action Based Strategies

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Job analysis
Managing your boundaries
The breaking Point
The Demand-Control Model of job Stress

Perception Based Strategies

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Are you a positive or negative thinker?

Thought awareness, Rational Thinking and positive thinking
Cognitive Restructuring
Imagery
Using Affirmations
The ABC Techniques
Perfectionism
Overcoming Fear of Failure
Fear of Success

Coping Strategies
1. Tofflers Stability Zones
2. Coping with Change
3. Coping Under Pressure
4. Dealing with Anxiety
5. Meditation for Stress Management
6. Surviving Long Work Hours
7. Surviving a Stressful Job
8. How to be Patient
9. Ready for a Real Vacation?
10. Minimizing Work Space Stress
11. Surviving Business Travel
12. Working in an Emotionally Demanding Role

13. Work With Seasonal Affective Disorder

14. Enjoy your Commute
15. 10 Ways to make a bad day better.
Managing Performance Stress
1. Performance Planning
2. Centering
3. The Inverted-U Model
Happiness and Well Being
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Random Acts of Kindness

The wheel of life
The life career rainbow
Subjective Well-being
Ben-shahars Happiness Model
The Perma Model
Getting More Exercise
Mindfulness

Relaxation and Sleep

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Physical Relaxation techniques

How to relax after a hard day
Rest, Relaxation and sleep
Getting a good nights sleep
10 ways to get a good nights sleep

Self-Confidence and Self-Esteem

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How Self-Confident are you?

Building Self-Confidence
Boosting your self-esteem
Overcoming Impostor Syndrome
Beating Self-Sabotage

Anger Management
1. How good is your Anger Management?
2. Anger Management
Burnout
1. Burnout Self-Test
2. Avoiding Burnout
3. Recovering From Burnout

Communication Skills
Start here
1. Understanding Communication Skills
2. How good are Your Communication Skills?
3. The 7 Cs of Communication
4. 10 Common Communication Mistakes
5. How Approachable Are You?
Planning and Structuring
1. Communications Planning
2. Monroe's Motivated Sequence
3. The Rhetorical Triangle
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Developing a Communications Charter

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The Communication Strategy Framework

6. How to Communicate Organizational Uncertainty

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The Communication Cycle

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Jargon Busting

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Creating a Value Proposition

10. Business Storytelling

11. Chunking
12. Questioning Techniques
13. Developing Surveys
14. Developing Good Customer Relationships
15. Keep It Simple
Communicating in Person
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Gable's Four Responses to Good News

Mindful Listening
How to Make Small Talk
Making a Great First Impression
Impromptu Speaking Skills
How to be a More Engaging Speaker
Building Good Work Relationships
How to be Tactful
Body Language

10. Mehrabian's Communication Model

11. Neuro-Linguistic Programming (NLP)
12. Assertiveness
13. Developing "Character"
14. How good are Your Listening Skills?
15. Active Listening
16. Empathic Listening
17. Thinking on Your Feet
18. Using the Phone Effectively
19. Working With the Media
20. Consultative Selling
Feedback
1. How good is Your Feedback?
2. Giving Feedback
3. Getting Feedback
4. Giving Praise
5. 360-Degree Feedback
6. Feedback Matrix
7. The Losada Ratio
8. Managing Complaints and Feedback
9. Stop Keep Doing Start
10. The Situation Behavior Impact Feedback Tool
Meetings
1. Running Effective Meetings
2. Writing Meeting Notes
3. Running Teleconferences
4. Planning an "Away Day"
5. The Role of a Facilitator
6. Dialogue Mapping
7. Managing Conflict in Meetings
8. Avoiding Cognitive Bias in Meetings
9. Planning a Workshop
10. Managing Conferences and Events
11. Company Town Hall Meetings
12. Running Successful Webinars
13. How to Run Effective Virtual Meetings
14. Ice Breakers
15. Virtual Ice Breakers
Presentations
1. How good are Your Presentation Skills?
2. The Presentation Planning Checklist

3. 10 Common Presentation Mistakes

4. Better Public Speaking
5. Delivering Great Presentations
6. Creating Effective Presentation Visuals
7. Speaking to an Audience
8. Managing Presentation Nerves
9. Crafting an Elevator Pitch
10. How to Structure a Presentation
Communicating in Writing
1. Writing Skills
2. Inverted Pyramid Writing
3. Writing Effective Emails
4. 10 Common Email Mistakes
5. Writing Reports
6. Charts and Graphs
7. AIDA: Attention-Interest-Desire-Action
8. Using Twitter for Work
9. Using LinkedIn Effectively
10. Using Instant Messaging (IM) Effectively
11. Eight Strategies for Effective Email
12. Writing a Blog
13. How to Create a Wiki
14. Organograms
15. Writing a Press Release
Negotiation, Persuasion and Influence
1. Win-Win Negotiation
2. Integrative Negotiation
3. Lewicki and Hiam's Negotiation Matrix
4. Distributive Bargaining
5. "Yes" to the Person, "No" to the Task
6. Powers of Persuasion
7. The Persuasion Tools Model
8. The Five Canons of Rhetoric
9. The Influence Model
10. Minority Influence Strategy
11. Blanchard's ABCD Model of Trust
12. Establishing Credibility
13. Yukl and Tracey's Influencers
14. The Conflict Layer Model
15. Georges and Guenzi's Customer Trust Model
16. 10 Common Negotiation Mistakes
Difficult Communication Situations

1. Transactional Analysis
2. Role Playing
3. Delivering Bad News
4. When to Speak Up
5. Opening Closed Minds
6. How to Handle Criticism
7. Dealing With Unfair Criticism
8. Communicating in a Crisis
9. Letting People Go
10. How to Handle Social Media Criticism
11. Dealing With Unhappy Customers
12. Bell and Hart's Eight Causes of Conflict
13. Dealing With Unreasonable Requests
14. Confidentiality in the Workplace
15. Working With People You Don't Like
16. How to Apologize
17. Dealing With Manipulative People

Understanding Others Better

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The Johari Window

Perceptual Positions
How to Make "High-Quality Connections"
Concept Attainment
The Betari Box
Empathy at Work
7. Self-Disclosure
Creativity Tools
Start Here
1. Understanding Creativity
2. How Creative Are You?
3. Encouraging Team Creativity
Brainstorming
1. Brainstorming
2. Brainwriting
3. Reverse Brainstorming

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Starbursting
The Charette Procedure
Crawford's Slip Writing Method
Round-Robin Brainstorming
Rolestorming
Online Brainstorming

Other Idea-Generation Tools

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Metaphorical Thinking
Reversal
SCAMPER
Attribute Listing, Morphological Analysis and Matrix Analysis
The Reframing Matrix

Creativity Processes
1. Creative Problem Solving
2. DO IT
3. TRIZ
4. Practical Innovation
5. Kano Model Analysis
6. Design Thinking
7. Generating New Ideas
8. Turn Your Idea into Reality
9. The Disney Creative Strategy
10. Doblin's 10 Types of Innovation
11. The Four-Step Innovation Process

Learning Skills
Personal Learning Skills
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Mind Maps
The Cornell Note Taking System
Getting the Most From Training Programs
Online Training
Finding Time for Professional Development
Journaling for Professional Development

Understanding How People Learn

1. Learning Styles
2. Cognitive Load Theory

3. Herrmann's Whole Brain Model

4. VAK Learning Styles
5. Gardner's Multiple Intelligences
6. The Conscious Competence Ladder
7. Bloom's Taxonomy of Educational Objectives
8. The Dreyfus Model of Skill Acquisition
9. ABCD Learning Objectives Model
10. The ADDIE Model
11. Gagne's Nine Levels of Learning
12. Learning Curves
13. Case Study-Based Learning
14. 4MAT
15. The 5 E Learning Cycle

Decision Making
Start Here
1. How to Make Decisions
2. How good is your decision making
Decision Making Models
1. The Vroom-Yetton-Jago Decision Model
2. The Kepner-Tregoe Matrix
3. OODA Loops
4. The Recognition-Primed Decision (RPD) Process

Choosing Between Options

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Decision Matrix Analysis

Paired Comparison Analysis
The Analytic Hierarchy process (AHP)
Conjoint Analysis
Pareto Analysis
Decision Tress Analysis
The Quantitative Strategic Planning Matrix (QSPM)
The Futures Wheel

Deciding Whether to Go Ahead

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GO/No-GO Decisions
TELOS
Risk Analysis and Risk Management
Quantitative Pros and Cons
Forced Field Analysis
What If Analysis
Impact Analysis
8. Business Experiments
Financial Decision
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Cost-Benefit Analysis
Break-Even Analysis
Net present Value (NPV) and Internal rate of return (IRR)
Cash Flow Forecasting

Improving Decision Making

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Avoiding Psychological Bias in Decision making

The ladder of Inference
Decision Making under Uncertainty
Cautious or Courageous?
Critical thinking
Blindspot Analysis

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Reactive Decision Making

Linear Programming
Monte Carlo Analysis
ORAPAPA
10 Common decision-making mistakes

The Impact of Ethics and Values

1. The Foursquare Protocol

2. What are your values?

3. Spiral Dynamics
Group Decision Making
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The Hoy-Tarter Model of Decision Making

Multi-Voting
The Modified Borda Count
Organizing Team decision making
The Stepladder Technique
Avoiding Groupthink
Hartnetts CODM Model
Bains Rapid Framework
The Delphi Method

Learning Skills
Personal Learning Skills
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Mind Maps
The Cornell Note Taking System
Getting the Most from Training Programs
Online Training
Finding Time for Professional Development
Journaling for Professional Development

Understanding How People Learn

1. Learning Styles
2. Cognitive Load Theory
3. Herrmann's Whole Brain Model
4. VAK Learning Styles
5. Gardner's Multiple Intelligences
6. The Conscious Competence Ladder
7. Bloom's Taxonomy of Educational Objectives
8. The Dreyfus Model of Skill Acquisition
9. ABCD Learning Objectives Model
10. The ADDIE Model
11. Gagne's Nine Levels of Learning
12. Learning Curves
13. Case Study-Based Learning
14. 4MAT
15. The 5 E Learning Cycle
Developing a Learning Environment
1. Encouraging Learning in the Workplace

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Training the Trainer

Engaging People in Learning
Knowledge Management
Developing a Competency Framework
Planning a Training Session
70:20:10

Reading More Effectively

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Speed Reading
Reading Strategies
Overcoming Information Overload
SQ3R
Review Strategies
Information Gathering
Keeping Up-to-Date on your Industry

Memory Techniques
1. Memory Improvement Techniques Start Here!
2. Improve Your Memory
3. The Link & Story Methods
4. The Number/Rhyme Mnemonic
5. The Number/Shape Mnemonic
6. The Alphabet Technique
7. The Journey Technique
8. The Roman Room System
9. The Major System
10. Memory Games
11. How to... Remember People's Names
General Time Management Tools
1. Activity Logs
2. To-Do Lists
3. Action Programs
4. Allen's Input Processing Technique
5. Valuing Your Time
6. Multitasking
7. Leverage
8. How to be organized
9. The Art of Filing
10. Managing Electronic Files
11. Managing Email Effectively

Time Management
Start Here
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What is Time Management?

How good is Your Time Management?
10 Common Time Management Mistakes
How Productive Are You?

General Time Management Tools

12. Activity Logs
13. To-Do Lists
14. Action Programs
15. Allen's Input Processing Technique
16. Valuing Your Time
17. Multitasking
18. Leverage
19. How to be organized
20. The Art of Filing
21. Managing Electronic Files
22. Managing Email Effectively
Prioritization
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Prioritization
Eisenhower's Urgent/Important Principle
The Action Priority Matrix
Managing Conflicting Priorities
How to get more done in Less Time

Time Management Challenges

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Managing Interruptions
Dealing With Lateness
Organizing Disorganized People
Minimizing Distractions
The Art of Concise Conversations
Creating Time in Your Day

Concentration and Focus

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Improve Your Concentration

How to Stay Productive While Traveling
5-15 Reports
In Flow
The Flow Model

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Timeboxing
The Pomodoro Technique
Working From Home
Energizing Yourself

Goal Setting
1. Personal Goal Setting
2. How good is Your Goal Setting?
3. Eight Common Goal-Setting Mistakes
4. Locke's Goal-Setting Theory
5. SMART Goals
6. Backward Goal-Setting
7. Golden Rules of Goal Setting
8. Using Well-Formed Outcomes in Goal Setting
9. Visualization
10. Treasure Mapping
11. New Year's Resolutions
12. How to Develop Long-Term Focus
13. Half-Time Review
14. Personal Mission Statements
Self-Motivation
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How Self-Motivated Are You?

Motivating Yourself
Are You a Procrastinator?
Overcoming Procrastination
Self-Discipline
Snyder's Hope Theory
Self-Determination Theory
Breaking Bad Habits
Staying Challenged

Project Management
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What is Project Management?

How Good Are Your Project Management Skills?
Agile Project Management
Program Management
The Iron Triangle of Project Management
Words used in ... Project and Program Management

Project Management Framework

1. Project Management Phases and Processes
2. The Planning Cycle
3. What Is POSDCORB?
4. Logframes and the Logical Framework Approach
5. How to Write a Business Case
6. Project Initiation Documents
7. Project Charters
8. Request for Proposal Documents
9. Project Issue Management
10. Business Testing in Projects
11. Benefits Management
12. Rationalizing Your Project Portfolio
13. Managing Project Finances
14. Project Close Activities
15. Managing Project Uncertainty
16. Risk Impact/Probability Chart
Scheduling
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Project Schedule Development

Action Plans
Kanban Boards
Planning Large Projects and Programs
Gap Analysis
Estimating Time Accurately
Gantt Charts
Critical Path Analysis and PERT Charts
The MoSCoW Method

Scope Management
1. Business Requirements Analysis
2. Work Breakdown Structures
3. Scope Control
Building Support for Your Projects
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Stakeholder Analysis
Stakeholder Management
Project and Program Governance
Working with Project Sponsors
The Responsibility Assignment Matrix (RAM)
The RACI Matrix
Influence Maps

Communication
1. Effective Scrum Meetings
2. Project Dashboards
3. Project Milestone Reporting
Change Management
1. How Good Are Your Change Management Skills?
2. Change Management
3. Overcoming Cultural Barriers to Change
4. Lewin's Change Management Model
5. Beckhard and Harris' Change Equation
6. The Change Curve
7. Leavitt's Diamond
8. The Burke-Litwin Change Model
9. Kotter's 8-Step Change Model
10. Changing People's Habits
11. Why Change Can Fail
12. SIPOC Diagrams
13. The ADKAR Change Management Model
14. Bridges' Transition Model
Project Improvement and Review
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After Action Review (AAR) Process

Post-Implementation Reviews
Conducting a Project Health check
Why Do Projects Fail?

Strategy Tools
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What Is Strategy?
Lafley and Martin's Five-Step Strategy Model
Hambrick and Fredrickson's Strategy Diamond
The Business Model Canvas

Core Strategy Tools

1. SWOT Analysis
2. The TOWS Matrix
3. Porter's Five Forces Analysis

4. PEST Analysis
5. Critical Success Factors
Competitive Advantage
1. USP Analysis
2. Core Competence Analysis
3. Porter's Diamond
4. How to set up an Open Innovation Program
5. Porter's Four Corners Model
6. The Value Net Model
7. Kay's Distinctive Capabilities Framework
8. The ADL Matrix
9. Ohmae's 3C Model
10. VRIO Analysis
11. Competitive Intelligence
12. Weisbord's Six-Box Model
13. Kotler and Keller's Five Product Levels
14. McKinsey's Three Horizons of Growth
15. The Technology Life Cycle
16. Kotler's Pricing Strategies

Strategic Options
1. Developing Your Strategy
2. Porter's Generic Strategies
3. Bowman's Strategy Clock
4. Mintzberg's 5Ps of Strategy
5. Simonson and Rosen's Influence Mix
6. Creating a Social Media Strategy
7. Blue Ocean Strategy
8. Scenario Analysis
9. Understanding Game Theory
10. The Value Disciplines Model
11. Value-Based Management
12. The Business Motivation Model
13. Disruptive Technologies
14. The Hedgehog Concept
Organization Design
1. Organization Design
2. What is Organization Development?

3. The McKinsey 7-S Framework

4. The EPRG Model
5. Miles and Snow's Organizational Strategies
6. Mintzberg's Organizational Configurations
7. The Greiner Curve
8. Strategic Alliances
9. Diversification
10. Adizes' Corporate Lifecycle
11. Deming's Five Diseases of Management
12. The Pyramid of Organizational Development
Strategic Prioritization
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The Boston Matrix

The GE-McKinsey Matrix
Porter's Value Chain
Value Chain Analysis
Mullins' Seven Domains Model
McKinsey's Seven Degrees of Freedom for Growth
CAGE Distance Framework
Reidenbach and Robin's Five Stages of Corporate Ethical Development
Carroll's Pyramid of CSR

Executing Strategy
1. Mission and Vision Statements
2. Practical Business Planning
3. Simons' Seven Strategy Questions
4. Pyramid of Purpose
5. VMOST Analysis
6. OGSM Frameworks
7. The Hoshin Planning System
8. The Balanced Scorecard
9. The Triple Bottom Line
10. Employer Branding
11. Turnaround Management
12. Working With Funders
13. Corporate Governance
Sourcing and Purchasing Strategy
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The Outsourcing Decision Matrix

Working with Outsourced Suppliers
The Kraljic Portfolio Purchasing Model
Procurement Management

5. Supplier Relationship Management (SRM)

6. Words Used in... Outsourcing
7. 10 Cs of Supplier Evaluation
Marketing Strategy
1. Developing Your Marketing Strategy
2. The Marketing Mix and 4 Ps
3. The 4S Web Marketing Mix
4. Market Sizing
5. Market Segmentation
6. RFM Segmentation
7. Segmentation, Targeting and Positioning Model
8. The Product Life Cycle
9. What Is Content Marketing?
10. The Product Diffusion Curve
11. The Sales Funnel
12. Customer Experience Mapping
13. Perceptual Mapping
14. The Brand Pyramid
15. Keller's Brand Equity Model
16. Kapferer's Brand Identity Prism
17. Developing Personas
18. Using Focus Groups
19. Corporate Social Responsibility
20. The Marketing Research Mix
21. The Ansoff Matrix
22. The Buy-Sell Hierarchy
23. Net Promoter Score
Manufacturing and Operations
1. Lean Manufacturing
2. Kaizen
3. Creating Minimum Viable Products
4. Kanban
5. The Product-Process Matrix
6. Just In Time (JIT)
7. The 5S System
8. Business Process Reengineering
9. Value Stream Mapping
10. Achieving Economies of Scale
11. The Innovation Circle
12. The RATER Model
13. The Theory of Constraints (TOC)
14. Green Management

Quality Strategy
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How Good Is Your Customer Service?

Zero Defects
Crosby's 14 Steps for Improvement
Total Quality Management (TQM)
Deming's 14-Point Philosophy
Six Sigma
House of Quality
Benchmarking
Critical to Quality (CTQ) Trees

Team Management
Start Here
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How Good Are Your Management Skills?

Team Management Skills
Moving Into Your First Management Role
How Good Are Your People Skills?
Mintzberg's Management Roles
Seven Surprises for New Managers
Management By Wandering Around (MBWA)
Supporting Your People
Deming's System of Organizational Knowledge

Improving Team Effectiveness

1. How Happy Is Your Team Member?
2. Building an Effective Team
3. Team Effectiveness Assessment
4. DILO (Day In the Life Of)
5. Team Briefings
6. Four Dimensions of Relational Work
7. Employee Satisfaction Surveys
8. Accounting for Time
9. Why the Rules Are There
10. Fostering Initiative in Your Team
11. Safety in Teams
12. Building Confidence in Other People
13. Creating a Healthy Workplace
14. Lencioni's Five Dysfunctions of a Team
15. Birkinshaw's Four Dimensions of Management
16. Waldroop and Butler's Six Problem Behaviors
17. Getting Your Team Through the Holiday Season
18. Managing in a Matrix Organization
19. The GRPI Model

Team Dynamics
1. Forming, Storming, Norming, and Performing
2. Avoiding Managerial Self-Sabotage
3. Cog's Ladder
4. The Leader-Member Exchange Theory
5. Belbin's Team Roles
6. The PAEI Model
7. Benne and Sheats' Group Roles
8. The Margerison-McCann Team Management Profile
9. Team Charters
10. Building Trust Inside Your Team
11. Gaining the Trust of Your New Team
12. Managing Emotion in Your Team
13. Improving Group Dynamics
14. Helping People Flourish at Work
15. The JD-R Model

Team-Building Activities
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Team-Building Exercises
Team-Building Exercises Communication
Team-Building Exercises Strategy and Planning
Team-Building Exercises Problem Solving
Team-Building Exercises Leadership
Team-Building Exercises Creativity
Virtual Team-Building Exercises

Effective Recruitment
1. Effective Recruitment
2. When to Create a New Role
3. Writing a Job Description
4. Hiring People: Questions to Ask
5. Inbox/In-Tray Assessment
6. Successful Handovers
7. Success Profiling
8. Using Recruitment Tests
9. Understanding Workplace Values
10. Aptitude Testing
11. Successful Induction
12. Engaging New Recruits
13. Off to the Right Start
14. Exit Interviews
15. The Peter Principle

16. How to Run an Accelerated Recruitment Drive

17. How to set up and run a Remote Interview
Developing Your Team
1. Developing Your Team
2. How Well Do You Develop Your People?
3. Understanding Developmental Needs
4. Training Needs Assessment (TNA)
5. Heron's Six Categories of Intervention
6. Talent Management
7. Succession Planning
8. Handling People's Retirement
9. Active Training
10. On-the-Job Training
11. Instructor-Led Training
12. Kirkpatrick's Four-Level Training Evaluation Model
13. The Nine-Box Grid for Talent Management
14. Cross-Training
15. Helping Your People Develop Emotional Intelligence
16. Building a Positive Team
17. Planning a Company Retreat
Coaching Your Team
1. The GROW Model
2. What is coaching?
3. How Good Are Your Coaching Skills?
4. The OSKAR Coaching Framework
5. Coaching for Team Performance
6. Coaching With Feedback
7. Coaching for Talent Development
8. The Skill/Will Matrix
9. Coaching Through Change
10. Informal Coaching for Managers
11. High-Performance Coaching
12. Solution-Focused Coaching
13. Building Rapport in Coaching
14. Coaching to Develop Self-Awareness
15. Coaching to Explore Beliefs and Motives
16. Gibbs' Reflective Cycle
17. The POSITIVE Model of Coaching
18. The PRACTICE Model of Coaching
19. David Grove's Clean Language
Motivating Your Team

1. How good are Your Motivation Skills?

2. Motivation
3. Theory X and Theory Y
4. McClelland's Human Motivation Theory
5. Herzberg's Motivators and Hygiene Factors
6. Sirota's Three-Factor Theory
7. The Three Component Model of Commitment
8. Expectancy Theory
9. Maslow's Hierarchy of Needs
10. Celebrating Achievement
11. Alderfer's ERG Theory
12. Pygmalion Motivation
13. Amabile and Kramer's Progress Theory
14. Handy's Motivation Theory
15. Broaden and Build Theory
16. Team-Specific Motivation
Rewarding and Engaging People
1. Understanding Strategic Compensation
2. The Psychological Contract
3. Adams' Equity Theory
4. Hackman and Oldham's Job Characteristics
5. Rewarding Your Team
6. Job Enrichment
7. How to Retain Good Team Members
8. Managing High Achievers
9. Keeping Valued Team Members
10. Job Embeddedness
11. Re-Engaging Team Members
12. Motivating Without Bonuses
13. Theory Z
14. Helping People Take Responsibility
15. Creating an Energizing Work Environment
16. Helping Your People Find Purpose in Their Work

Performance Management
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Avoiding Unconscious Bias at Work

Performance Management and KPIs
Holding People Accountable
Performance Appraisals
Management by Objectives (MBO)
The Five Conversations Framework
Dealing With Poor Performance

8. Managing People Experiencing a Mid-Career Slump

9. Performance Agreements
10. Using Stretch Goals With Your Team

Delegating Effectively
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6.

How Well Do You Delegate?

Successful Delegation
The Delegation Dilemma
Avoiding Micromanagement
Preventing Manager Dependency
Task Allocation

Managing Different Groups of Workers

1. How to Manage Controlling People
2. Managing Perfectionists
3. Managing Introverted Team Members
4. Managing Highly Sensitive People
5. Managing Unsociable People
6. How to Manage Defensive People
7. How to Manage People in a Micro Business
8. Managing a Person With ADHD
9. Managing People With Autistic Spectrum Disorder
10. Communicating With Deaf or Hard-of-Hearing Colleagues
11. Managing Extroverts
12. Managing Volatile People
13. Managing Part-Time Staff
14. Managing Home-Based Team Members
15. Managing Working Parents
16. Managing Knowledge Workers
17. Managing Caregivers
18. Managing Salespeople
19. Managing Contractors
20. Managing Freelancers
21. Managing Volunteers
22. Managing Interns
23. Working With an Executive Assistant
24. "Blue Collar" Workers
25. Managing Unskilled Workers
26. Emotional Labor
27. Managing People With Low Ambition
28. Managing an Aging Team

29. Managing Generation Y'ers

30. Managing in a Family Business
31. Managing Friends and Family Members
32. Managing Pessimists
33. Working With Consultants
34. How to Manage Passive-Aggressive People
35. How to Manage Rivalry in the Workplace
36. How to Manage a Team Member With PTSD
37. Understanding the Dark Triad
38. Managing Arrogant People
39. Managing Overconfident People
40. Managing Dominant People
41. Managing "Rogues"
42. Managing "Rebels"
43. Managing Grumpy People
44. Dealing with Angry People

Managing Different Types of Teams

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Setting up a Cross-Functional Team

Managing Cross-Functional Teams
Managing a Geographically Dispersed Team
Managing Virtual Teams
Managing in a Results-Only Work Environment
Managing in a Unionized Workplace
Managing in a Call Center

Managing Around the World

1. Managing in Argentina
2. Managing in Australia
3. Managing in Brazil
4. Managing in Chile
5. Managing in China
6. Managing in Colombia
7. Managing in Denmark
8. Managing in Egypt
9. Managing in Canada
10. Managing in France
11. Managing in Germany
12. Managing in Hong Kong
13. Managing in India
14. Managing in Indonesia

15. Managing in Ireland

16. Managing in Israel
17. Managing in Italy
18. Managing in Japan
19. Managing in Malaysia
20. Managing in Mexico
21. Managing in New Zealand
22. Managing in Nigeria
23. Managing in the Philippines
24. Managing in Poland
25. Managing in Portugal
26. Managing in Russia
27. Managing in Saudi Arabia
28. Managing in Spain
29. Managing in Switzerland
30. Managing in Turkey
31. Managing in the United Arab Emirates
32. Managing in the U.K.
33. Managing in the U.S.
34. Managing in Singapore
35. Managing in South Africa
36. Managing in South Korea
37. Managing in Thailand
Difficult Management Situations
1. Dealing With Sloppy Work
2. Conflict Resolution
3. Resolving Team Conflict
4. Bad Behavior at Work
5. Handling Long-Term Absences in Your Team
6. Reducing Sick Leave
7. Formal Warnings
8. Rationalizing Team Activities
9. When Teams Shrink
10. Rumors in the Workplace
11. Managing During a Downturn
12. Managing in a VUCA World
13. Managing Team Negativity
14. Rebuilding Morale
15. Standing Up for Your People
16. Avoiding Discrimination
17. From Reactive to Proactive Management
18. Dealing With Bullying on Your Team
19. Dealing With Seasonal Changes in Workload
Historical Management Theories

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Frederick Taylor and Scientific Management

Elton Mayo's Hawthorne Experiments
Frank and Lillian Gilbreth
Henri Fayol's Principles of Management

Career Skills
Thinking about Career Direction
1. Managing Your Career
2. Finding Career Direction
3. Developing a Career Strategy
4. Personal Ansoff Matrix
5. Identifying Career Opportunities
6. Managing Yourself
7. Schein's Career Anchors
8. How Do You
9. Possibilities
10. Rebooting Your Career
11. Holland's Codes
12. Locus of Control

Understanding Your Strengths

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Test Your Skills

Personal SWOT Analysis
StrengthsFinder
Benziger's Personality Types
Your Reflected Best Self

Career Tests
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Psychometric Testing
Myers-Briggs Personality Testing
The DiSC Model
The Hogan Development Survey
Behavioral Assessments
The Big Five Personality Traits Model

Enhancing Your Job

1. Creating Job Satisfaction
2. Intrapreneurship

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Working with Purpose

Job Crafting
The MPS Process
Finding the Right Work-Life Balance

Effective Working Relationships

1. Emotional Intelligence
2. How Emotionally Intelligent are You?
3. 8 Ways to Improve Self-Regulation
4. Why Soft Skills Matter
5. Working With Powerful People
6. Managing Your Boss
7. Motivating Managers
8. Getting a New Boss
9. Finding Your Allies
10. Professional Networking
11. 10 Ways to Become a Star Team Player
12. Working in a Virtual Team
13. Eldred's Power Strategies
14. Gifts in the Workplace
15. Building Trust
16. Winning by Giving
17. Building Rapport
18. Speed Networking
19. Managing Mutual Acceptance in Your Team
General Career Skills
1. Managing Your Emotions at Work
2. Professionalism
3. Customer Service Mindset
4. Representing Your Organization at a Conference
5. Working Abroad
6. Sales Skills for Non-Salespeople
7. When Work Involves Socializing
8. How to be a Good Role Model
9. How to Be a Great Team Player
10. Preserving Integrity
11. Developing Commercial Awareness
12. Being Effective at Work
13. Authenticity
14. Dealing With Supplier Contracts
15. Developing Charisma
16. Building Your Reputation as an Expert

17. Working in a Matrix Organization

18. Working in a Highly Political Organization
19. What to Consider When Relocating

Getting Ahead
1. Making the Right Career Move
2. Getting Noticed

3. Get the Recognition You Deserve

4. Future Proof Your Career
5. How to Ask for a Pay Raise
6. Success Programming
7. Mastermind Groups
8. What's Your Reputation?
9. Self-Mastery
10. Building Expertise
11. Taking Initiative
12. The PVI Model
13. Developing Personal Accountability
14. The Power of Good Habits
15. Intentional Change Theory
16. Maintaining a Positive Online Reputation
17. Increasing Your Visibility

Getting a New Role

1. Writing Your Resume (CV)
2. Handling Interview Questions Effectively
3. How to Ace a Remote Interview
4. Interview Skills
5. Get Ready for Promotion
6. Promotion Selection Panels
7. Succeeding in Test and Assessment Centers
8. Changing Career Within Your Organization
9. "Re-interview" for Your Own Job
10. "Disrupting" Your Career
11. Into the Deep End

Key Career Points

1. Starting a New Job
2. From Technical Expert to Manager
3. Surviving a Merger
4. Life after Job Loss
5. I'm Back!
6. A Happy Ending
7. Returning From Vacation
8. Planning a Later-Life Career Change
9. Beware the Mid-Career Slump
10. Achieving Quick Wins
11. Kelley and Conner's Emotional Cycle of Change

Mentoring and Coaching

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Mentoring
Mentoring Skills
Finding a Mentor
Mentoring: An Essential Leadership Skill
Coach Yourself to Success
Reverse Mentoring

Finance for Non-Specialists

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Understanding Accounts
Managing a Budget
The Thrifty Manager
Supply and Demand Curves
Preparing and Implementing a Traditional Budget
What Is Zero-Base Budgeting?
Activity-Based Costing (ABC)
Words Used In... Financial Accounting
Words Used in... Corporate Finance

Understanding Different Sectors

1. Managing in Nonprofit Organizations
2. Professional Services Organizations
3. Managing in Public Sector Organizations

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Working in a Public-Facing Role

Working for a Small Business
Working in a Family Business
Entrepreneurial Skills
Working for Yourself

Understanding Culture
1. The Seven Dimensions of Culture
2. Handy's Four Types of Cultures
3. The Cultural Web
4. Deal and Kennedy's Cultural Model
5. The Congruence Model
6. The Competing Values Framework
7. Cultural Intelligence
8. Cross-Culture Communication
9. Cross-Cultural Leadership
10. Wibbeke's Geoleadership Model
11. Cross-Cultural Business Etiquette
12. Avoiding Cross-Cultural Faux Pas
13. Avoiding Cross-Cultural Faux Pas: Body Language
14. Avoiding Cross-Cultural Faux Pas: Food
15. Avoiding Cross-Cultural Faux Pas: Clothes
Dealing with Difficult People
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Beware the "Cheater's High"!

Good Manners in the Office
Egos at Work
Dealing with Difficult People
Dealing With Office Politics
Stop Playing the
Dealing With Bullying
Working with Lazy People
Dealing with Bossy Co-Workers

Dealing with Difficult People

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9.

Beware the "Cheater's High"!

Good Manners in the Office
Egos at Work
Dealing with Difficult People
Dealing With Office Politics
Stop Playing the
Dealing With Bullying
Working with Lazy People
Dealing with Bossy Co-Workers