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McAfee GroupShield
version 7.0
COPYRIGHT
Copyright 2007 McAfee, Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form or by any means
without the written permission of McAfee, Inc. or its suppliers or affiliate companies.
TRADEMARK ATTRIBUTIONS
ACTIVE FIREWALL, ACTIVE SECURITY, ACTIVESECURITY (AND IN KATAKANA), ACTIVESHIELD, CLEAN-UP, DESIGN (STYLIZED E), DESIGN (STYLIZED N),
ENTERCEPT, EPOLICY ORCHESTRATOR, FIRST AID, FOUNDSTONE, GROUPSHIELD, GROUPSHIELD (AND IN KATAKANA), INTRUSHIELD, INTRUSION
PREVENTION THROUGH INNOVATION, MCAFEE, MCAFEE (AND IN KATAKANA), MCAFEE AND DESIGN, MCAFEE.COM, MCAFEE VIRUSSCAN, NET TOOLS,
NET TOOLS (AND IN KATAKANA), NETSCAN, NETSHIELD, NUTS & BOLTS, OIL CHANGE, PRIMESUPPORT, SPAMKILLER, THREATSCAN, TOTAL VIRUS
DEFENSE, VIREX, VIRUS FORUM, VIRUSCAN, VIRUSSCAN, VIRUSSCAN (AND IN KATAKANA), WEBSCAN, WEBSHIELD, WEBSHIELD (AND IN KATAKANA) are
registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. The color red in connection with security is distinctive of
McAfee brand products. All other registered and unregistered trademarks herein are the sole property of their respective owners.
LICENSE INFORMATION
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IN THE AGREEMENT, DO NOT INSTALL THE SOFTWARE. IF APPLICABLE, YOU MAY RETURN THE PRODUCT TO MCAFEE OR THE PLACE OF PURCHASE FOR
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Attributions
This product includes or may include:
Software developed by the OpenSSL Project for use in the OpenSSL Toolkit (http://www.openssl.org/). Cryptographic software written by Eric A. Young and
software written by Tim J. Hudson. Some software programs that are licensed (or sublicensed) to the user under the GNU General Public License (GPL) or other
similar Free Software licenses which, among other rights, permit the user to copy, modify and redistribute certain programs or portions thereof, and have access to
the source code. The GPL requires that for any software covered under the GPL which is distributed to someone in an executable binary format, that the source
code also be made available to those users. For any such software covered under the GPL, the source code is made available on this CD. If any Free Software
licenses require that McAfee provide rights to use, copy or modify a software program that are broader than the rights granted in this agreement, then such rights
shall take precedence over the rights and restrictions herein. Software originally written by Henry Spencer, Copyright 1992, 1993, 1994, 1997 Henry Spencer.
Software originally written by Robert Nordier, Copyright 1996-7 Robert Nordier. Software written by Douglas W. Sauder. Software developed by the Apache
Software Foundation (http://www.apache.org/). A copy of the license agreement for this software can be found at www.apache.org/licenses/LICENSE-2.0.txt.
International Components for Unicode ("ICU") Copyright 1995-2002 International Business Machines Corporation and others. Software developed by
CrystalClear Software, Inc., Copyright 2000 CrystalClear Software, Inc. FEAD Optimizer technology, Copyright Netopsystems AG, Berlin, Germany. Outside
In Viewer Technology 1992-2001 Stellent Chicago, Inc. and/or Outside In HTML Export, 2001 Stellent Chicago, Inc. Software copyrighted by Thai Open
Source Software Center Ltd. and Clark Cooper, 1998, 1999, 2000. Software copyrighted by Expat maintainers. Software copyrighted by The Regents of the
University of California, 1996, 1989, 1998-2000. Software copyrighted by Gunnar Ritter. Software copyrighted by Sun Microsystems, Inc., 4150 Network
Circle, Santa Clara, California 95054, U.S.A., 2003. Software copyrighted by Gisle Aas. 1995-2003. Software copyrighted by Michael A. Chase, 1999-2000.
Software copyrighted by Neil Winton, 1995-1996. Software copyrighted by RSA Data Security, Inc., 1990-1992. Software copyrighted by Sean M. Burke,
1999, 2000. Software copyrighted by Martijn Koster, 1995. Software copyrighted by Brad Appleton, 1996-1999. Software copyrighted by Michael G.
Schwern, 2001. Software copyrighted by Graham Barr, 1998. Software copyrighted by Larry Wall and Clark Cooper, 1998-2000. Software copyrighted
by Frodo Looijaard, 1997. Software copyrighted by the Python Software Foundation, Copyright 2001, 2002, 2003. A copy of the license agreement for this
software can be found at www.python.org. Software copyrighted by Beman Dawes, 1994-1999, 2002. Software written by Andrew Lumsdaine, Lie-Quan
Lee, Jeremy G. Siek 1997-2000 University of Notre Dame. Software copyrighted by Simone Bordet & Marco Cravero, 2002. Software copyrighted by
Stephen Purcell, 2001. Software developed by the Indiana University Extreme! Lab (http://www.extreme.indiana.edu/). Software copyrighted by International
Business Machines Corporation and others, 1995-2003. Software developed by the University of California, Berkeley and its contributors. Software developed
by Ralf S. Engelschall <rse@engelschall.com> for use in the mod_ssl project (http:// www.modssl.org/). Software copyrighted by Kevlin Henney, 2000-2002.
Software copyrighted by Peter Dimov and Multi Media Ltd. 2001, 2002. Software copyrighted by David Abrahams, 2001, 2002. See
http://www.boost.org/libs/bind/bind.html for documentation. Software copyrighted by Steve Cleary, Beman Dawes, Howard Hinnant & John Maddock, 2000.
Software copyrighted by Boost.org, 1999-2002. Software copyrighted by Nicolai M. Josuttis, 1999. Software copyrighted by Jeremy Siek, 1999-2001.
Software copyrighted by Daryle Walker, 2001. Software copyrighted by Chuck Allison and Jeremy Siek, 2001, 2002. Software copyrighted by Samuel
Krempp, 2001. See http://www.boost.org for updates, documentation, and revision history. Software copyrighted by Doug Gregor (gregod@cs.rpi.edu), 2001,
2002. Software copyrighted by Cadenza New Zealand Ltd., 2000. Software copyrighted by Jens Maurer, 2000, 2001. Software copyrighted by Jaakko
Jrvi (jaakko.jarvi@cs.utu.fi), 1999, 2000. Software copyrighted by Ronald Garcia, 2002. Software copyrighted by David Abrahams, Jeremy Siek, and Daryle
Walker, 1999-2001. Software copyrighted by Stephen Cleary (shammah@voyager.net), 2000. Software copyrighted by Housemarque Oy
<http://www.housemarque.com>, 2001. Software copyrighted by Paul Moore, 1999. Software copyrighted by Dr. John Maddock, 1998-2002.
Software copyrighted by Greg Colvin and Beman Dawes, 1998, 1999. Software copyrighted by Peter Dimov, 2001, 2002. Software copyrighted by
Jeremy Siek and John R. Bandela, 2001. Software copyrighted by Joerg Walter and Mathias Koch, 2000-2002. Software copyrighted by Carnegie Mellon
University 1989, 1991, 1992. Software copyrighted by Cambridge Broadband Ltd., 2001-2003. Software copyrighted by Sparta, Inc., 2003-2004.
Software copyrighted by Cisco, Inc. and Information Network Center of Beijing University of Posts and Telecommunications, 2004. Software copyrighted by
Simon Josefsson, 2003. Software copyrighted by Thomas Jacob, 2003-2004. Software copyrighted by Advanced Software Engineering Limited, 2004.
Software copyrighted by Todd C. Miller, 1998. Software copyrighted by The Regents of the University of California, 1990, 1993, with code derived from
software contributed to Berkeley by Chris Torek.
Contents
Introduction
Pre-Installation
21
Pre-Installation scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Types of installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
25
25
26
26
30
30
31
32
33
37
39
Contents
40
41
42
43
43
44
45
45
47
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-requisites for using ePolicy Orchestrator 3.6 . . . . . . . . . . . . . . . . . . . . . .
Introducing ePolicy Orchestrator console . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading from GroupShield for Exchange version 6.0.x NAP settings . . . . .
Configuring GroupShield Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Managing Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scheduling tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
47
47
48
49
49
52
53
54
55
59
60
60
63
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Pre-requisites for installing ePolicy Orchestrator 4.0 . . . . . . . . . . . . . . . . . . . 63
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
ePolicy Orchestrator agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Checking-in the McAfee GroupShield for Microsoft Exchange Server 2003/2007
package to the ePolicy Orchestrator server . . . . . . . . . . . . . . . . . . . . . . . . 65
Installing GroupShield for Exchange on the client computer . . . . . . . . . . . . . 66
Extensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Introducing ePolicy Orchestrator 4.0 Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . 68
Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Client tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Uninstallation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
77
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Pre-requisites for using ProtectionPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Introducing ProtectionPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Configuring GroupShield policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting and enforcing policies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Scheduling tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
77
77
77
79
79
80
81
83
Contents
87
Dashboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Statistics & information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
On-demand scans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Status report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Graphical reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
88
88
90
93
95
Detected Items
97
Spam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Phish . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Viruses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Potentially unwanted programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Unwanted content . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Banned file types/messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
All items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .101
10
Policy Manager
105
11
163
163
167
168
168
169
169
170
170
170
Contents
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Debug logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
Error reporting service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Event logging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Product log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Product log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
DAT settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Import and export configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .174
Index
177
Introduction
This section introduces McAfee GroupShield 7.0 and describes how it protects your
Microsoft Exchange Server 2003 and Microsoft Exchange Server 2007 from
potentially harmful, unwanted, and undesirable content.
Topics covered are:
What is GroupShield?
GroupShield Features
What is New?
What is GroupShield?
McAfee GroupShield 7.0 software protects Microsoft Exchange Server 2003 and
Microsoft Exchange Server 2007 from virus, phish, spam, unwanted content,
potentially unwanted programs, and banned file types/messages. It also supports
content filtering within the email messages.
Introduction
About GroupShield for Exchange
Each time, an email message is sent to or received from a source, GroupShield scans
it comparing it with a list of known viruses and suspected virus-like behavior.
GroupShield can also scan for content within the email message using rules and
policies defined within the GroupShield software.
GroupShield uses McAfee Transport Scanner and Microsoft Virus Scanning API
(VSAPI) to scan all email messages.
Note
For Microsoft Exchange Server 2003 (used as a Bridgehead Server) and Microsoft
Exchange Server 2007 (with Edge Transport or Hub Transport-only role), GroupShield
uses McAfee Transport Scanner (and not Microsoft Transport Scanner) to protect the
server. However, for Exchange Server 2003 Mailbox Server and Exchange 2007
MailBox Role, GroupShield provides additional scanning option using Microsoft VSAPI.
The anti-spam, anti-virus, and the content management engine scan the messages and
provide the result to GroupShield 7.0 before being written to the file system or being
Note
The default actions may differ, depending on the installed version of Microsoft
Exchange and, where applicable, the chosen scanning method.
Introduction
About GroupShield for Exchange
protect the email server from harmful scripts sent within the email system.
block messages based on words that appear either within the subject line/body of
the message.
Central to your GroupShield software is the McAfee Security scanning engine and the
virus definition (DAT) files. The engine is a complex data analyzer. The DAT files contain
a great deal of information including thousands of different drivers, each of which
contains detailed instructions on how to identify a virus or a type of virus.
The McAfee Security scanning engine works with the DAT files. It identifies the type
of the item being scanned and decodes the contents of that object, so that it
understands what the item is. It then uses the information in the DAT files to search
and locate known viruses. Many viruses have a distinctive signature. There is a
sequence of characters unique to a virus and the engine searches for that signature.
The engine uses a technique called heuristic analysis to search for unknown viruses.
This involves analysis of the objects program code and searching for distinctive
features typically found in viruses.
Once the engine has confirmed the identity of a virus, it cleans the object as far as
possible. For example, by removing an infected macro from the attachment in which it
is found or by deleting the virus code in an executable file. In some instances, if the
virus has destroyed data, the file cannot be fixed and the engine must make the file
safe so that it cannot be activated and infect other files.
The following key areas of your network can be protected by McAfee Security
products as a part of your integrated virus defense solution:
Introduction
About GroupShield for Exchange
The McAfee VirusScan products protect desktop computers and file servers within
your network. As part of your integrated response to virus threats, VirusScan can be
viewed as your last line of defense, protecting each desktop computer and file
server from viruses that might spread using network shares or physical media.
10
Introduction
GroupShield Features
GroupShield Features
GroupShield includes these major features on Exchange Server 2003 and 2007:
Anti-virus scanning GroupShield provides the ability to scan for viruses contained
in email messages that are transmitted over Microsoft Exchange SMTP or held
GroupShield helps you save bandwidth and the storage required by your Microsoft
Exchange servers by assigning spam scores to each email messages while
scanning them and by taking the configured action on those messages.
Content filtering GroupShield provides the ability to scan for content/text in an:
email attachment
File filtering GroupShield scans an email attachment depending on the file name,
file type, and the file size of that attachment.
11
Introduction
GroupShield Features
What is New?
New Web Based User Interface GroupShield for Exchange provides a user
friendly web-based interface based on DHTML. To access this, click Start | Programs
| McAfee | GroupShield for Exchange | GroupShield for Exchange (Web).
Policy Management The Policy Manager menu option lists different policies that
you can set up/manage in GroupShield. You can specify various policies/actions that
determine how different types of threats are treated when detected. For detailed
information on the policy management, refer to the chapter Policy Manager on
page 105.
Centralized Scanner, Filter Rules and Enhanced Alert Settings Using Scanners,
you can configure the scanner-related settings that a policy can apply when
scanning items.
In File Filtering Rules, you can set up rules that apply to file name, file type, and file
size. You can use the alert editor to customize the text of an alert message using
the Style, Font, Size, and Token menus.
Time based scanning and actions GroupShield for Exchange enables scanning
emails at convenient times or at regular intervals. You can schedule regular scan
operations when the server activities are comparatively low and when they do not
interfere with your work.
Content Scanning and True Type File Filtering of Microsoft Office 2007 file
formats
12
Introduction
GroupShield Features
Filter for Password Protected ZIP Files For more information about this filter,
refer to Password-protected files on page 140.
Filter for Protected Content (Password protected Microsoft Office files) For
more information about this filter, refer to Protected content on page 137.
Support for N+1 cluster For more information, refer to Single Copy Cluster (SCC,
N+1 cluster configuration) on Exchange Server 2003 and 2007 on page 34.
Buffer over flow protection is available only on 32 -bit platforms (and not on 64-bit
platforms) with Exchange Server 2003.
Note
Quarantining using McAfee Quarantine Manager version 4.1 or 4.1.1 You can
specify McAfee Quarantine Manager in a different server as a repository for
quarantining infected email messages. This keeps your Exchange Server safe
from viruses.
Integration with:
McAfee ePolicy Orchestrator version 3.6 and 4.0 to provide a single point of
control for your McAfee anti-virus products, to manage anti-virus policies and
view reports of anti-virus events and virus activity in an enterprise environment.
For more information, refer to the chapters Integrating with ePolicy Orchestrator
3.6 on page 47 and Integrating with ePolicy Orchestrator 4.0 on page 63.
13
Introduction
GroupShield Features
Anti-virus Engine 5200 to provide improved and latest detections like Packers
and Potentially Unwanted Programs, improved emulator with agile methodology.
Co-existence with:
Note
GroupShield uses new version of anti-virus DATs and engine (V2API). This provides
improved detections of the latest viruses and threats.
Product Update using SuperDAT v 2.2 executable GroupShield helps you keep
your server free from viruses, Trojans, spams, phish, PUPs by regularly updating the
product using SuperDAT executable.
or Hub server role McAfee Transport Scanner assigns a stamp to the header of
an email message after scanning. This prevents the message from being
re-scanned by VSAPI.
scans inbound, outbound, and internal email messages using McAfee Transport
Scanner.
User and Server level blacklist and whitelist using McAfee Quarantine Manager
version 4.1 For more information, refer to Upgrading Blacklists and Whitelists on
page 42.
14
Introduction
GroupShield Features
Integration with McAfee Common Management Agent (CMA) version 3.6 and
above You can use the CMA component to manage GroupShield and perform
product updates, scheduled tasks, and events reporting as a part of the core
installation.
Integration with black and whitelist server application installed along with
GroupShield for Exchange version 6.x.
15
Introduction
Using this Guide
This guide describes the sequential process of installing McAfee GroupShield 7.0 for
Microsoft Exchange 2003 and 2007. It also gives a detailed description of the software
usage. Topics covered are:
Getting Started with the User Interface Using GroupShield for Microsoft
Exchange Server 2003/2007, getting detailed information about the dashboard,
detected items, policy manager and settings & diagnostics.
Audience
This information is intended for network administrators who are responsible for their
companys anti-virus and security program.
16
Introduction
Using this Guide
Conventions
This guide uses the following conventions:
Bold
Condensed
All words from the interface, including options, menus, buttons, and dialog
box names.
Example:
Type the User name and Password of the appropriate account.
The path of a folder or program; text that represents something the user
types exactly (for example, a command at the system prompt).
Courier
Examples:
The default location for the program is:
C:\Program Files\McAfee\EPO\3.6.0
Run this command on the client computer:
scan --help
Italic
Blue
<TERM>
Note
Tip: Suggestions for best practices and recommendations from McAfee for
threat prevention, performance and efficiency.
Tip
Caution
Warning
Warning: Important advice to protect a user from bodily harm when using
a hardware product.
17
Introduction
Getting product information
Standard documentation
User Guide System requirements and instructions for installing and starting the
software. Getting started with the product and its features, detailed instructions for
configuring the software, information on deployment, recurring tasks, and operating
procedures.
Help High-level and detailed information accessed from the software application:
Help menu and/or Help button for page-level help; right-click option for Whats This?
help.
Release Notes ReadMe. Product information, resolved issues, any known issues,
and last-minute additions or changes to the product or its documentation.
18
Introduction
Contact information
Contact information
Product Evaluation
McAfee Beta Program
Customer Service
Web
http://www.mcafee.com/us/support/index.html
http://www.mcafee.com/us/about/contact/index.html
Phone US, Canada, and Latin America toll-free:
+1-888-VIRUS NO or +1-888-847-8766 Monday Friday, 8 a.m. 8 p.m., Central Time
Professional Services
Enterprise: http://www.mcafee.com/us/enterprise/services/index.html
Small and Medium Business:
http://www.mcafee.com/us/smb/services/index.html
19
Introduction
Contact information
20
Pre-Installation
Pre-Installation scenarios
System requirements
Pre-Installation scenarios
You MUST log on to Microsoft Windows as a domain administrator. This gives you
relevant rights and permissions to install GroupShield.
Before installing GroupShield:
Note
Uninstall SpamKilller for Exchange using the Windows Add/Remove Programs feature.
GroupShield for Exchange 7.0 does not support upgrading of SpamKiller software.
Caution
21
Pre-Installation
Pre-Installation scenarios
Types of installation
Standard installation
Silent installation
Cluster installation
Standard installation
Silent installation
Cluster installation
22
Pre-Installation
System requirements
System requirements
Before you install GroupShield, ensure that your server meets these requirements:
Table 2-1 System Requirements
Processor
Memory
Minimum: 512 MB
Recommended: 1 GB
Minimum: 740MB
Operating system
Exchange Servers
Supported
Browsers Supported
Screen Resolution
1024 x 768
For the best display, set the color resolution to 24-bit or higher
General
23
Pre-Installation
System requirements
24
Silent installation
As an archived file that you download from the McAfee website or from other
electronic services.
On the Total Virus Defense (TVD), the Active Virus Defense (AVD) or the suite CDs.
Once you have downloaded the archive file or placed the TVD or AVD installation CD in
your CD-ROM drive, the installation steps you follow are the same for each type of
distribution.
Note
25
The McAfee GroupShield for Exchange 7.0 option is selected by default. If you want to install
the additional software components, you must select them in the installer.
Caution
McAfee GroupShield for Microsoft Exchange Server 2003/2007 does not upgrade
McAfee SpamKiller for Exchange installation. You should uninstall McAfee SpamKiller
for Exchange manually before installing GroupShield for Exchange 7.0.
Insert the CD into the computers drive and copy the installation files to the
temporary directory you created.
Download the .ZIP archive and extract the files to the temporary directory.
26
4 Using Windows Explorer, navigate to the folder where you copied the installation
files and double-click SETUP.EXE. The GroupShield for Exchange setup dialog box
appears.
Figure 3-1 McAfee GroupShield for Exchange - Welcome
5 Click Next. The Component Selection dialog box displays the software components you
can install.
Figure 3-2 McAfee GroupShield for Exchange - Component selection
27
McAfee Anti-Spam for GroupShield (Evaluation) provides filters to block spam and phish
emails.
Anti-Spam and Anti-Phish feature is available only if you install McAfee Anti-Spam for
GroupShield component during installation. McAfee Anti-Spam for GroupShield requires
Note
Note
7 When the End User License Agreement dialog box appears, select the License expiry type
and Select country where purchased and used from the drop-down menus.
8 Click I accept the terms in the license agreement, then OK to display the Destination Folder
dialog box.
9 Click Browse to select a different folder or Next to install the software in the default
directory. The Select Installation type dialog box appears.
10 Select the desired installation type from these options:
Typical - installs the most common application features and is recommended for
most users.
Custom - installs the application features you want and is recommended for
advanced users.
Figure 3-3 McAfee GroupShield for Exchange - Select Installation type
11 Click Next. The Ready to Install the Application dialog box appears. Select Create Desktop
Shortcut to create a shortcut icon on the desktop.
28
12 Click Next to display the Updating System dialog box. A progress bar indicates the
features being copied and installed. Once the installation process completes, click
Finish to complete the GroupShield for Exchange installation process.
13 Upon successful completion of the installation, these menus are available from the
Start | Programs | McAfee | GroupShield for Exchange menu:
Note
SiteList Editor
SiteList editor
This is a new functionality in the software, where you can see the list of sites
configured for update. The user interface is similar to that of McAfee VirusScan
Enterprise.
This application modifies the sitelist.xml file of the current machine. EditSiteList.exe is the
tool used for editing the sitelist.xml file.
Figure 3-4 SiteList Editor
29
Permissions can be applied to any object in directory or on the local computer, but
majority of permissions should be applied to groups, rather than individual users. This
eases the task of managing permissions on the software.
Figure 3-5 Access Control
Note
The McAfee GroupShield for Exchange 7.0 component is selected by default. If you want
to install additional software components, you must select them in the installer.
McAfee Anti-Spam for GroupShield component requires a license key for activation.
30
RPCServ.exe
PrfCtrs.exe
RunScheduled.exe
SAFeService.exe
SDEDIT.exe
StandaloneUI.exe
Note
For more information on buffer overflow protection, refer to VirusScan Enterprise v 8.5
User Guide.
31
Silent installation
The GroupShield for Exchange installation is performed by MSI. You can set the
properties used by the MSI either by editing the SILENT.INI file or by passing the
properties directly to the MSI via the command line.
Silent installation allows you to choose the most convenient time to install GroupShield
3 To install, do one of the following depending on how you obtained the software:
Insert the CD into the computers drive and copy the installation files into the
temporary directory you created.
Download the .ZIP archive and extract the file to the temporary directory.
4 From the command prompt, change the directory to the temporary folder where you
have extracted the installation files.
5 Ensure that the GROUPSHIELD.MSI file is located in the temporary folder.
6 Type MSIEXEC /I <Full Path of the MSI> /QN and press ENTER.
Temporary directory = C:\GSE7
Note
32
Note
Upon successful completion of the installation process, these menu appears under
Start | Programs | McAfee | GroupShield for Exchange
Note
SiteList Editor
If silent installation is used, only GroupShield software is installed on the server. To have
additional components like Anti-spam for GroupShield, and buffer overflow protection,
you should manually execute the respective setup files.
Note
From the Services MMC, change the Startup type of the GroupShield Exchange
service to Automatic.
33
technology built into Microsoft Exchange Server 2007 with the failover and
Install GroupShield 7.0 on all the nodes of the cluster following the standard installation
steps.
Note
On an Exchange 2007 CCR Cluster, GroupShield for Exchange 7.0 will not be cluster
aware application. A resource type for GroupShield for Exchange 7.0 will not be
available in the Cluster Administrator and cannot be added to the Exchange Virtual
Server. GroupShield for Exchange 7.0 on all nodes of the cluster must be configured
independently and will work as standalone instances.
Microsoft Cluster service. The Exchange Virtual Server uses its own network identity
and not the identity of any node in the cluster. This network identity is referred to as a
clustered mailbox server.
Both Exchange 2007 Mailbox server and Exchange 2003 can be deployed in this type
of cluster.
Install GroupShield 7.0 on all the nodes of the cluster following the steps of standard
installation.
Note
GroupShield for Exchange 7.0 should be added to the Cluster groups where the
Exchange virtual server is present after the installation on the nodes of the cluster.
34
35
7 Click Next. The Parameters screen appears. In the Shared Data Drive section, verify if the
disk (selected from the Dependencies screen) is displayed.
8 Click Finish. A confirmation dialog box appears.
9 Click OK. The cluster resource is successfully created.
10 In Cluster Administrator, right-click on the newly created resource and from the context
menu, select Bring Online to start the GroupShield for Exchange 7.0 resource.
Repeat the above mentioned steps for every Exchange group on which GroupShield
for Exchange is to be added.
Note
For an existing resource of type McAfee Cluster FrameWork, the Physical Disk resource
dependency added at the time of creation should NOT be modified under the
Dependency tab from the <McAfee Cluster Framework resource> Properties dialog box.
If the dependency on the physical disk has to be changed, it is recommended to delete
the existing resource of type McAfee Cluster Framework and then re-create the resource
with the required Physical Disk dependency.
Note
Note
36
Cluster Uninstallation
1 Open the Cluster Administrator.
2 Make all the resources of type McAfee Cluster Framework offline.
3 Delete all the resources of type McAfee Cluster Framework.
4 Close the Cluster Administrator.
Make the nodes of the cluster as passive and uninstall GroupShield for Exchange
version 7.0 as mentioned in the topic Uninstalling GroupShield for Exchange on
page 45 of this guide. Repeat this on all nodes of the cluster.
Uninstalling the software from the cluster does not delete the McAfee folder on the
shared drive. You may delete this folder manually after uninstalling the software.
Note
McAfee GroupShield for Exchange version 7.0 supports upgrading your configuration
settings from the previous version of the product. When upgrading to a new version of
GroupShield for Exchange, you do not need to uninstall the existing version. The
installation program successfully updates your installation to the new version.
Note
Upgrade from McAfee SpamKiller version 2.1.x is not supported. User should uninstall
Note
Upgrading to GroupShield for Exchange version 7.0 works only on a licensed version of
the products mentioned above.
1 Run the setup wrapper of GroupShield for Exchange version 7.0 on GroupShield for
Exchange version 6.0.2 / 6.0.2+Patch1 / 6.0.3 / 6.0.3+Patch1 to upgrade to
GroupShield for Exchange version 7.0.
2 Select the Add-Ons which you want to install.
37
Note
After the upgrade, policies, scheduled tasks, rules, and configuration settings are
carried forward to GroupShield 7.0
38
test file to an email message, and to send the message through the Microsoft
Exchange Server 2003/2007 where you have just installed GroupShield for Exchange.
The EICAR standard anti-virus test file was created jointly by several anti-virus vendors
throughout the world to implement a standard by which customers can verify their
anti-virus installations.
Note
This file is not a virus, Ensure that you delete the file when you have finished testing
your installation to avoid alarming unsuspecting users.
39
1 Copy the following line into its own file, then save the file with the name
EICAR.COM:
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TESTFILE!$H+H*
Note
You must have McAfee Anti-Spam for GroupShield component installed to test this
feature.
Ensure that you enter this with no extra spaces or line breaks.
3 Send the new email message to a mailbox address on the server where you have
installed Anti-Spam. Anti-Spam for Exchange scans the message, recognizes it as a
junk email message, and deals with it accordingly (as specified in the configuration
settings).
Note
The GTUBE test overrides blacklists and whitelists. For more information on the GTUBE
test file, visit:
http://spamassassin.apache.org/
40
McAfee Quarantine Manager in turn uses the same port number by default, to release
or send configuration information of the detected email messages to the McAfee
You can use McAfee Quarantine Manager to consolidate the quarantine and anti-spam
management functionality. It gives you a central point from which you can analyze and
act upon emails and files that have been quarantined. Items are quarantined because
they are spam, phish, contain viruses, potentially unwanted software or other
undesirable content. McAfee Quarantine Manager is particularly effective in managing
unsolicited bulk email or spam.
Note
This guide does not provide detailed information about installing or using McAfee
Quarantine Manager software. See McAfee Quarantine Manager v 4.1 Product Guide
for more information.
41
Note
Once you have completed the above setup, GroupShield starts to quarantine detected
items on McAfee Quarantine Manager Server; however it also logs them in the local
database.
You must install McAfee Quarantine Manager version 4.1 Patch1 and HotFix 285970 on
the McAfee Quarantine Manager Server. Installing this Patch and HotFix will enable you
to release Quarantined items from the server.
You cannot release quarantined items that are detected as viruses.
To disable quarantining on McAfee Quarantine Manager, go to Settings & Diagnostics |
Detected Items page, deselect Enabled, then click Apply. This makes GroupShield to
continue quarantining on the local database.
Parameters:
-m: to upgrade the user blacklists and whitelists.
<SrcPath>: to specify the directory path to the existing GroupShield 6.x user
blacklists and whitelists.
<DesPath>: to specify the directory path to where the generated BWLIST.XML file
is to be stored. The output XML file generated can be imported into the McAfee
Quarantine Managers database using its Import Export tool.
-d: to enable debugging. The debug log file DEBUG.TXT is generated in the current
directory.
[value]: 1 enables debugging, any other value passed to this parameter disables
debugging and is FALSE. The default value is set as FALSE.
42
-h: help
you can also substitute the parameters:
Note
- m with /m
-d with /d
-h with /h
Syntax examples:
To upgrade GroupShield 6.x user blacklists and whitelists to version 7.0:
bwl -m c:\GSE_60_BWL_Path\ c:\GSE_70_BWL_Path
To upgrade GroupShield 6.x user blacklists and whitelists to version 7.0 with debug
logs:
bwl -m c:\GSE_60_BWL_Path\ c:\GSE_70_BWL_Path -d 1
To upgrade GroupShield 6.x user blacklists and whitelists to version 7.0 with debug
logs using an UNC path:
bwl -m c:\\server-name\shared-resource-pathname\
c:\GSE_70_BWL_Path -d 1
Modifying GroupShield
43
Note
If GroupShield related files are found to be corrupt or deleted, the repair process will
replace them with proper files. However, no configuration settings are changed or
modified.
Repairing GroupShield
44
Note
Alternatively, you can follow the manual steps given below to restore the default
settings and values:
1 Stop all Exchange Servers and GroupShield for Exchange services on the host.
2 Copy and replace the McAfeeConfig.XML from
<Install_path>\Config\Default\McAfeeConfig.XML
3 Copy and replace cs_rules_en.XML from
<Install_path>\Config\Default\<0409>\cs_rules_en.XML <for English language>
4 Start GroupShield for Exchange services on the host.
5 Start Exchange Servers on the host.
45
9 Once the software is removed, a message is displayed. Click Finish to close the
dialog box.
46
Introduction
This chapter describes how to configure GroupShield for Exchange using McAfee
ePolicy Orchestrator management software version 3.6. To use this guide effectively,
you need to be familiar with ePolicy Orchestrator. See the ePolicy Orchestrator v3.6
Product Guide for more information.
The ePolicy Orchestrator software provides a single point of control for your McAfee
anti-virus products, to manage anti-virus policies, view reports of anti-virus events and
virus activity in an enterprise environment. Using ePolicy Orchestrator, you can
configure GroupShield for Exchange on the target computers across your network; you
do not need to configure them individually.
This chapter includes how to:
Check-in the package and NAP files of GroupShield for Exchange to the ePolicy
Orchestrator repository.
Note
This guide does not provide detailed information about installing or using ePolicy
Orchestrator software. See ePolicy Orchestrator v3.6 Product Guide.
47
The console tree is the navigation pane of the console. It shows the servers,
workstation, and appliances that you can administer using ePolicy Orchestrator.
The details pane is to the right of the console. Depending on the item selected in
the console tree, the details pane might have an upper details pane and lower
details pane.
The consoles appearance changes to reflect the items you have selected in the
console tree or in the details pane.
Figure 5-1 ePolicy Orchestrator Console
48
Assumptions:
Computer 1: ePolicy Orchestrator version 3.6 is installed and configured on a
supported operating system.
Exchange Server is added into the ePolicy Orchestrators managed server list under
the Directory branch.
McAfee Common Agent version installed on the ePolicy Orchestrator server should
be upgraded from version 3.6.0.444 to 3.6.0.453 or above.
Note
Insert the CD into the computers drive and copy the installation files into the
temporary directory you created.
Download the NAP and package .ZIP archive and extract the file to the temporary
directory.
Anti-Spam and Anti-Phish feature is only available if you install McAfee Anti-Spam for
GroupShield component after installation. To install and deploy Anti-Spam and
Anti-Phish, you need to check-in the required package into the repository and then
deploy. If you have deployed the evaluation package, and want to upgrade to the
licensed version, you must check-in the licensed package and then deploy.
Installation
1 Using an administrative account, log on to the ePolicy Orchestrator server. The
ePolicy Orchestrator console appears.
49
4 Type the Name for the new site. If the new site is a domain and you want to include
all the computers under the domain, select Domain and Include computers as child nodes.
5 Click OK to add the new site. The Add Site dialog box appears.
6 Deselect Send agent package, then click OK to add the new site <Site name> to the left
pane.
Note
If you deselect Suppress agent installation GUI, the agent installation user interface will
not appear on the client computer during installation.
To enable ePolicy Orchestrator agent icon in the system tray of the client computer:
Tip
50
51
Note
NAP files for GroupShield for Exchange version 6.0.2 or version 6.0.3 is
checked-in.
You have not created any new policies in the GroupShield for Exchange version
7.0 NAP settings.
52
Insert the CD into the computers drive and copy the installation files into the
temporary directory you created.
Download the ePOGSENPUpgrade.ZIP archive and extract the file to the temporary
directory.
4 Using Windows Explorer, navigate to the folder where you copied the installation
files and double-click EPOGSEUPGRADE.EXE.
Note
This tool exports only the configurations saved under the GroupShield for Exchange
version 6.0.2 or version 6.0.3 NAP file to GroupShield for Exchange 7.0 NAP. You can
continue to manage all the versions of GroupShield (6.0.x and 7.0) from the ePolicy
Orchestrator server.
5 Upon the successful upgrade, the installer prompts a message EPOUpgrade from
GSE6.0 to GSE7.0 is completed Successfully. Please follow the on-screen instructions,
if upgrading fails.
Errors or Exceptions during the upgrade are logged in the file EPODEBUGTRACE.TXT.
Note
53
Managing Policies
The ePolicy Orchestrator console allows you to manage policies across groups of
computers or on a single computer. These policies override configurations set on
individual computers. For information regarding policies and how they are enforced,
see the ePolicy Orchestrator Product Guide.
Before configuring any policies, select the group of computers for which you want to
modify GroupShield policies. You can modify GroupShield policies from the pages and
tabs that are available in the details pane of the ePolicy Orchestrator console. These
pages are identical to those you can access directly from the GroupShield user
interface.
After you have modified the appropriate polices and saved the changes for the
intended computer or group of computers, you are ready to deploy the new settings
via the ePolicy Orchestrator agent.
54
2 Click the Policy Name drop-down list and select New Policy. The Create a new policy dialog
box appears.
Note
You cannot configure the McAfee Default policy settings for a selected Category. To
configure a selected category, you must create a new policy or a duplicate copy of the
policy for the selected Category.
Type the new policy name for the Category you want
to create.
Create a policy in which all tabs inherit Creates a new policy in which all the policy tab
settings are inherited.
3 Configure the required options from the original policy, then click OK to create the
new policy.
4 Click Apply to save these settings.
Note
To stop a policy enforcement, click Edit for Enforce Policies in the GroupShield for
Exchange entry in ePolicy Orchestrator and select (No) from the Policy Name drop-down.
Scheduling tasks
When GroupShield scans for viruses, spam or phish, it uses information in the DAT and
Rule files to find them. Many new threats are discovered daily and McAfee regularly
creates new DAT files to provide protection from these viruses. To ensure the best
protection, you can use ePolicy Orchestrator to inform where to access the latest
update files and create schedules for replacing earlier DAT and Rule files and running
on-demand scans.
Using ePolicy Orchestrator 3.6, you can create these types of scheduled tasks for the
GroupShield for Exchange software:
AutoUpdate
55
On-Demand scan
Scheduled tasks for a computer can be set to execute based on the local time or GMT
(Greenwich Mean Time). However, ePolicy Orchestrator cannot monitor the progress
of a scheduled task. So we recommend you to view the log file in the server periodically
to check if the scheduled task was executed successfully.
AutoUpdate task
GroupShield 7.0 software can only provide full protection if you keep it up-to-date with
the latest anti-virus definitions (DATs), anti-spam rules, spam engine, and
virus-scanning engine. We recommend that you update DAT files daily and regularly
check the McAfee AVERT (Anti-Virus Emergency Response Team) website for new
DAT files. If you have multiple servers in the current domain, you can use one server
to download the latest DAT files, then configure the others to copy the files from that
server. Your servers can download files for a number of operating systems, regardless
of the operating systems that are in use.
Note
For information on sending an agent wakeup call, refer to Sending an Agent Wakeup
call on page 50.
56
2 Click Settings, edit the required options in both the Task and Schedule tabs. The Update
Task page appears with message No additional settings are required for this task.
Note
Note
AutoUpdate is configured to update the product with latest DATs, spam rules, spam and
anti-virus engines from McAfee http/ftp website.
You can also schedule the autoupdate task from the ePolicy Orchestrator Agent Update
option in the Schedule Task dialog box.
Note
For information on sending an agent wakeup call, refer to Sending an Agent Wakeup
call on page 50.
Editing a task
1 Right-click the task and select the Edit Task option. The ePolicy Orchestrator Scheduler
appears.
2 Click Settings. The On-Demand Scan Configuration page appears.
57
3 Deselect Inherit.
4 Select the desired on-demand policy from the list:
5 Click OK.
Scheduling settings
6 Click the Schedule tab.
Table 5-2 Schedule Options
Schedule Task
Start Time
UTC Time
Local Time
Select one of the available task type from the drop-down list.
Daily
Weekly
Monthly
Once
At System Startup
At Logon
When Idle
Run Immediately
Run on Dialup
Specify the start time for the scheduled task. Select the local
time option to run the task using the scheduled interval at the
client computer system time. This is useful for scheduling
processor-intensive tasks (such as on-demand scans) to run
during non-business hours.
Enable randomization
The task does not run at exactly the specified start time. Instead,
it starts after a random specified time. Specify the hours and
minutes to enable randomization.
58
Reports
From the ePolicy Orchestrator console, you can view reports which show how the
GroupShield for Exchange installed on client computers is handling infections. You can
check the configurations that have been set up on the hosts. You can save the
selections you make in the Report Data Filter dialog box for future use.
ePolicy Orchestrator reports allow you to:
Set a directory filter to gather only the information that you want to view. When setting
this filter, you can choose which part of the ePolicy Orchestrator console tree is
included in the report.
Set a data filter by using logical operators, to define precise filters on the data
returned by the report.
Generate graphical reports from the information in the database and filter the
reports as desired. You can print the reports and export them for use in other
software.
Running a report
1 Log on to the ePolicy Orchestrator database server under the Reporting section.
2 Select the desired GroupShield for Exchange 7.0 report under Reporting | ePO Databases |
<database server> | Reports | <Product name> in the console tree. The Set Report Data filter
dialog box appears.
If Yes is selected, the Report Data filter dialog box appears for that category.
Select the report (Agent Versions) you want to generate, then set the data filter
in the Report Data Filter dialog box. Click OK.
59
Note
Tabs may vary based on which report is selected. See ePolicy Orchestrator Product
Guide v 3.6 for more details on all the available settings tabs.
Configuring reports
There are several ways in which you can control what data appears on reports. You can
define the version number of virus definition files, scanning engines, and supported
products that need to be installed on the client computers for them to be considered
compliant based on your companys anti-virus and security program. You can also limit
the results of reports by selected product criteria. (For example, computer name,
operating system, virus name or action taken on infected files.) Once the results of a
report appear, you can then perform a number of tasks on the data. You can view
details on required report data. (For example, to determine which client computers do
not have a compliant version of GroupShield). Some reports even provide links to other
reports called sub-reports that provide data related to the current report. You can also
print reports or export report data into a variety of file formats (including HTML and
Microsoft Excel).
Note
See the ePolicy Orchestrator v 3.6 Product Guide for more details on configuring
reports.
Uninstallation
Removing GroupShield for Exchange from Client Computer
Using the ePolicy Orchestrator server, you can uninstall the GroupShield software
installed on a client computer.
60
5 Deselect Inherit. From the listed products, select Remove from the list item given
against GroupShield for Exchange.
6 Deselect Run this task at every policy enforcement interval.
7 Click OK.
8 Click Schedule tab. Deselect Inherit.
9 From the Schedule Task list item, select Run Immediately and click Apply.
10 Send an agent wakeup call.
Note
For information on sending an agent wakeup call, refer to Sending an Agent Wakeup
call on page 50.
61
3 Right-click groupshield7.0 and select Remove to uninstall the report file from the
ePolicy Orchestrator server.
62
Introduction
This chapter describes how to configure GroupShield for Exchange using McAfee
ePolicy Orchestrator management software version 4.0. To use this chapter
effectively, you need to be familiar with ePolicy Orchestrator 4.0.
ePolicy Orchestrator 4.0 provides a scalable platform for centralized policy
management and enforcement on your security products and systems on which they
reside. It also provides comprehensive reporting and product deployment capabilities,
all through a single point of control.
Note
This guide does not provide detailed information about installing or using ePolicy
Orchestrator software. See ePolicy Orchestrator v4.0 Product Guide.
For Microsoft Windows 2000 platform, install these files on your system:
dotnetfx.exe
msxml6-KB925673-enu-x86.exe
WindowsInstaller-KB893803-v2-x86.exe
For Microsoft Windows 2003 platform, install these files on your system:
dotnetfx.exe
msxml6-KB925673-enu-x86.exe
63
Insert the CD into the computers drive and copy the installation .ZIP files into the
temporary directory you created.
Note
To add systems without deploying agents, choose the Add systems to the current group
(My Organization), but do not deploy agents option. To deploy agent at a later time,
perform steps given under the topic Deploying an ePolicy Orchestrator agent on
page 65.
4 In Systems to add, click Browse to locate the system(s) you wish to add. The Browse for
Systems page appears.
5 Select a Domain from the drop-down, which has the system(s) you want to add.
6 Under Systems in Selected Domain, select the desired system(s).
To select all the systems in the chosen domain, click Select all in this page.
Note
64
9 Enter the credentials (Domain, User, and Password) for agent installation, then click OK.
Note
Agent versions available in the drop-down, depend on which agent, the installation
packages are checked-in.
7 Choose the desired Installation options and an Installation path where you want to install
the agent.
8 In Credentials for agent installation, specify Domain, User, Password of the user account
with which you want to install the agent on selected systems and click OK.
Installation
Checking-in the McAfee GroupShield for Microsoft Exchange
Server 2003/2007 package to the ePolicy Orchestrator server
You can check-in the GroupShield for Exchange software package from the Master
Repository page. Master Repository is the central location for all McAfee updates
residing on the ePolicy Orchestrator server. It retrieves user-specified updates from
McAfee site or user-defined source sites.
1 Using an administrative account, log on to the ePolicy Orchestrator server.
2 Click Software | Check In Package. The Package page appears.
3 Choose the Package type as Product or Update (.ZIP) and browse in File path to locate
GroupShield7_ePO4.zip saved in a temporary folder.
4 Click Next. The Package Options page appears with the Package info.
65
Note
You can select all the computers in a group to install GroupShield 7.0 by clicking Select
all in the page.
Note
For instructions on sending an agent wake-up call, please refer to Sending an Agent
Wakeup Call on page 70.
66
Extensions
You can install, remove and manage the GroupShield for Exchange extension files.
Extension files are in ZIP file format and must be installed before that product or
component can be managed by ePolicy Orchestrator 4.0. The two extension files for
GroupShield for Exchange are:
GROUPSHD7000.ZIP
GSE7REPORTS.ZIP
67
Description
Dashboard Name
Dashboard Size
Created by
Last modified by
Specifies the user name, date and time stamp of the last
modification made to the selected dashboard.
Edit
Delete
Duplicate
68
Description
Make Public
Make Active
Reporting
Reports are pre-defined queries which queries the ePolicy Orchestrator database and
generates a graphical output.
ePolicy Orchestrator 4.0 has its own querying and reporting capabilities. McAfee
includes a set of default queries on the left pane. However, you can create a new
query, edit, and manage all the queries.
Running a query
1 Using an administrative account, log on to the ePolicy Orchestrator server.
2 Click Reporting. A list of queries appears on the left pane.
3 Choose a GroupShield for Exchange related query from the list.
4 Click Run. The graphical output is displayed.
69
7 The Filter page appears. Specify criteria by selecting properties and operators to limit
the data retrieved by the query.
8 Click Run, then Save. The Save Query page appears.
9 Enter a Name and Notes (if required) for the query, then click Save.
Table 6-2 Reporting Options
Options
Description
Delete
Edit
Launches the Query Builder page loaded with the details of the selected
query, where you can edit any details of the selected query.
Make Public
Moves the selected query from My Queries list to the Public Queries list,
making it available to all users with permissions.
Duplicate
Export
Exports the selected query to an XML file that can be imported to any
ePolicy Orchestrator server.
Run
More Actions |
View Query SQL
Takes you to the View Query SQL page, where you can view and copy the
SQL script of the selected query.
Import Query
Systems
All the systems in the network are managed in the Systems tab. The System Tree contains
all systems that are managed by the ePolicy Orchestrator. It is the primary interface for
managing policies and tasks on these systems. You can organize or sort these systems
into logical groups in the System Tree.
My Organization is the root of the System Tree. It includes a Lost&Found group that stores
systems whose locations cannot be determined by the server. Depending on the
methods you use to create and maintain the System Tree segments (systems), the
server uses different characteristics to place the systems in the System Tree.
Note
For information on adding a new system, refer to the ePolicy Orchestrator 4.0 Product
Guide.
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Policies
You can create, edit, delete or assign a policy to a specific group/system in the System
Tree.
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Enforcing Policies
You can enforce a policy to multiple managed systems within a group.
1 Using an administrative account, log on to the ePolicy Orchestrator server.
2 Click Systems | System Tree and choose a desired group.
3 Select the desired system(s).
4 Click Assign Policy. The Assigning Policy for <n> system page appears.
5 Select the desired Product, Category, and Policy from the drop-down, then click Save.
6 Select the systems again.
7 Send an agent wakeup call.
Note
Note
For instructions on sending an agent wake-up call, please refer to Sending an Agent
Wakeup Call on page 70.
You can create and enforce GroupShield policies and view reports only after adding the
GroupShield extension files.
Client tasks
ePolicy Orchestrator allows you to create, schedule and maintain client tasks that run
on the managed systems. You can define client tasks for the entire System Tree, a
specific group, or an individual system.
Using ePolicy Orchestrator 4.0, you can create these types of scheduled tasks for the
GroupShield for Exchange software:
AutoUpdate
OnDemand scan
The client tasks available in the drop-down depend on the extension files installed.
Note
AutoUpdate task
Your software can only provide full protection if you keep it up-to-date with the latest
anti-virus definitions (DATs), anti-spam rules, spam engine and virus-scanning engine.
We recommend that you update DAT files daily and regularly check the McAfee AVERT
(Anti-Virus Emergency Response Team) website for new DAT files.
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Note
Note
For instructions on sending an agent wake-up call, please refer to Sending an Agent
Wakeup Call on page 70.
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6 Choose On Demand Scan (GroupShield for Exchange 7.0.0) as the Type of the task and click
Next.
7 Under Configuration, choose a policy from the drop-down.
8 Click Next and schedule the task as desired.
9 Click Next to view the Summary of the on-demand scan task, which includes the Name,
Notes, Product, Type of the task, and the Schedule information.
10 Click Save.
11 Send an agent wakeup call.
For instructions on sending an agent wake-up call, please refer to Sending an Agent
Wakeup Call on page 70.
Note
Note
Uninstallation
Removing GroupShield for Exchange from the client
computer
1 Using an administrative account, log on to the ePolicy Orchestrator server.
2 Click Systems | System Tree and choose a desired group.
3 From the Client Tasks tab, click Create Task.
4 Type a Name, Notes for the task and choose the Type as Product Deployment (McAfee
Agent 4.0.0).
5 Click Next. The Client Task Builder page appears.
6 Under Description, select the Target Platforms as Windows to uninstall the package.
7 Choose an appropriate Language from the drop-down.
8 In Products to deploy, select GroupShield for Exchange 7.0.0 from the drop-down and
choose the Action as Remove.
9 In Options, select or deselect these options as required:
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Note
You can select all the computers in a group to install GroupShield 7.0 by clicking Select
all in the page.
Note
For instructions on sending an agent wake-up call, please refer to Sending an Agent
Wakeup Call on page 70.
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Introduction
ProtectionPilot software is a security management system that simplifies anti-virus
management tasks for network administrators who manage up to 500 computers.
Management consists of deploying (sending and installing) anti-virus products,
configuring product settings, and keeping those products up-to-date. Here you register
and configure GroupShield for Exchange to be managed through ProtectionPilot. When
you first log on to the server, the console displays the current level of protection. This
guide describes how to configure GroupShield for Exchange using McAfee
ProtectionPilot software version 1.5. To use this guide effectively, you need to be
familiar with ProtectionPilot.
Note
This guide does not provide detailed information about installing or using ProtectionPilot
software. See ProtectionPilot v1.5 Product Guide.
Check-in the appropriate package and NAP file for GroupShield for Exchange to the
ProtectionPilot repository.
Introducing ProtectionPilot
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The console tree is the navigation pane of the console. It shows the servers,
workstation, and appliances that you can administer using ProtectionPilot.
The details pane is to the right of the console. Depending on the item selected in
the console tree, the details pane might have an upper details pane and lower
details pane.
The consoles appearance changes to reflect the items you have selected in the
console tree or in the details pane.
Figure 7-1 ProtectionPilot console
The McAfee Common Agent is the key to remotely managing products. Installed on
each computer, it deploys products, updates virus definition (DAT) files and the
virus-scanning engine, upgrades existing products with service pack and patch
releases. It also gathers data about installed anti-virus products, the computer, and
infection and system activity. In addition, it ensures that requests from the server are
executed and re-executed or enforced as needed. For example, if a user removes the
anti-virus product you have defined for the computer, the agent will reinstall the
product automatically.
Assumptions:
Computer 1: ProtectionPilot is installed and configured on a supported operating
system.
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Exchange Server is added into the ProtectionPilots managed server list under the
Directory branch.
Note
Insert the CD into the computers drive and copy the installation files into the
temporary directory you created.
Download the NAP and pkgCatalog.z archive and extract the file to the temporary
directory.
Anti-Spam and Anti-Phish feature is only available if you install McAfee Anti-Spam for
GroupShield component after installation. To install and deploy Anti-Spam and
Anti-Phish, you need to check-in the required package into the repository and then
deploy. If you have deployed the evaluation package and want to upgrade to the
licensed version, you must check-in the licensed package and then deploy.
Installation
Adding McAfee GroupShield for Exchange pkgCatalog.z file to the
ProtectionPilot server:
1 Locate the pkgCatalog.z file.
2 Log on to the ProtectionPilot server with administrative rights.
3 From the Server page, select Repository tab. In Management Tasks, click Check In Package.
The Check in Package Wizard appears.
4 Select Products and Updates and click Next. Browse and select the McAfee
GroupShield for Exchange pkgCatalog.z file you saved to a temporary folder in Step 1.
5 Click Open to enable ProtectionPilot to load package file.
6 Click Finish to enable ProtectionPilot to load the pkgCatalog.z file.
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Note
For more information on modifying the policy settings, refer to the chapter Policy
Manager on page 105.
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8 Select Limit size of debug log files option to specify whether there should be a size limit
for debug log files. You can specify how large (in megabytes or kilobytes) the debug
log files can be.
9 Select Specify location for debug log files option to use the default location for debug
files, or use a different location. If you are specifying a new location, in the first field
select the type of location, and in the second field enter the location details.
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3 Specify the Database location or specify a different location for the product log. Use
the first field to tell the software about the type of location you are going to specify
in the second field. For example, if you select Full Path in the first field, enter the full
path name in the second field. If you select a location, specify the file name, or
sub-directory path and file name.
4 Select the filename of database option to specify whether you want to use the default
file name, or specify a different name. If deselected, the default file name is used.
The default file name is productlog.bin or type the Database filename to specify a
different file name for the product log.
5 Select Limit database size to limit the size of the product log database.
6 Type the Maximum database size that the product log database can be. You can specify
the size in either megabytes or kilobytes.
7 Select Limit age of entries, if you want the product log entries to be deleted after a set
period of time.
8 Type the Maximum age of entry to specify how many days an entry should remain in
the database before it is deleted.
9 Select Specify a query timeout to limit the amount of time allowed for answering a
product log query.
10 Type the Query timeout (seconds) to specify the maximum number of seconds allowed
when answering a product log query.
Scheduling tasks
This chapter explains how you enforce policies from ProtectionPilot. GroupShield can
perform on-demand scanning for your Exchange Server.
Settings and actions can be specified in on-demand policies, which can be found under
the Policy Manager. There are three set of policies which can be used for an on-demand
task. These are:
On-Demand (Remove Viruses) - Policies in this set contain anti-virus settings and
filters. These policies provide an easy means to check against viral content in
databases.
On-Demand (Remove Banned Content) - Policies in this set contain content scan
settings. These policies are particularly useful if you want to see the effect of
newly created/assigned content scan rules.
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On-Demand (Full Scan) - Policies in this set contain settings for all scanners and
filters. These policies will be the typically used for scanning at regular intervals.
Note
Select a desired task and click the Edit button to edit the settings of this task, or click
Delete to delete the task when it is no longer required.
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4 Click the Scheduled Tasks tab. The Scheduled Tasks for Computer <computer name>
page appears.
5 Click Create Task. The Tasks Types page appears.
6 Click GroupShield 7.0 for Exchange with the Task type as AutoUpdate Task.
7 Click Next. The Task Settings page appear.
8 Enter a Name for the task.
9 Under Schedule Settings, deselect Inherit.
10 Select the option Enable (Schedule task that run at specified time) to enable the
on-demand scan task.
11 Select the next option if you want to stop the task after it has run for a certain time.
Specify the hours and minutes to stop the scan.
12 Select an interval from the drop-down to schedule the scan Immediately, Once, Hourly,
Daily, Weekly, or Monthly and specify their appropriate options as you require.
13 Click Apply Settings. The new task you have created appears in the Scheduled Tasks
page showing the task type as AutoUpdate Task.
Note
Select a desired task and click the Edit button to edit the settings of this task, or click
Delete to delete the task when it is no longer required.
Uninstallation
Removing McAfee GroupShield for Exchange from the client computer
using ProtectionPilot server
1 Select the required Site, Group or Computer in the ProtectionPilot directory.
2 From Management Tasks, click Uninstall Products, then Next. The Uninstall Products Wizard
appears, with the option to delete the Product Name and Version from the
ProtectionPilot console. You can also uninstall GroupShield for Exchange from the
client system by selecting GroupShield for Exchange from the List.
3 Click Yes to remove the installation.
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2 Select the GroupShield for Exchange under Repository | View contents of Server
Repository.
3 Select GroupShield for Exchange with the Type as Install from the View contents of
server repository list.
4 Click Delete to uninstall GroupShield for Exchange package file from the server.
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Dashboard
The dashboard provides an overview of the scanning details, latest detections,
graphical view of these detections, product updates and versions, a list of recently
scanned items, anti-virus news, and security news.
Figure 8-1 Dashboard
On-Demand Scans
Status Report
Graphical Reports
Statistics
Reports
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Statistics
This section shows you the percentage and the number of clean items, detected spam,
phish, viruses, PUPs, banned file types/messages and unwanted content. It also
shows you the average scan time (in milliseconds) and the total number of email
messages scanned.
Click Reset to reset the statistics of detected items. From the Graph drop-down menu,
select one of these:
<Select Detections> Select the counters in the Detections section by clicking on the
icon of an item. This enables you to view the statistics and graph of the selected
counters.
Last 24 Hours
Last 7 Days
Last 30 Days
McAfee Security regularly provides updated Virus Definition (DAT) files to detect
and clean the latest virus threats. Click Update Now to update the most up-to-date
virus protection available.
Product Information: This tab shows the product name and version, the Service Pack,
Note
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Licenses: This tab gives the description of the installed product(s), the type of license,
expiry date (if the license type is Beta), and the number of day(s) remaining for the
license to expire.
Reports
This section has three tabs:
Recently Scanned Items: This tab shows a list of recently scanned items. It also shows the
date and time of scan, senders and recipients details, the action taken after the scan,
name of the document scanned, name of the detection, type of scan task, reason for
the item being detected, and the policy name chosen.
Anti-Virus News: This tab shows a list of headlines containing the latest anti-virus news
published by a company on a particular date. This is to bring awareness about the latest
virus threats and vulnerabilities. Click on the link of a headline to read the news in a web
page.
Security News: This tab shows a list of headlines published on a particular date containing
the latest information about the IT security. Click on the link of a headline to view
security information in a web page.
On-demand scans
On-demand scan is a method for scanning emails at convenient times or regular
intervals. You can schedule regular scan operations when the server activities are
comparatively low and when they do not interfere with your work.
GroupShield for Exchange enables you to create scheduled on-demand scans. You can
create multiple schedules, each running automatically at predetermined intervals or
times.
You may want to perform an on-demand scan for these reasons:
To check if the documents within the Exchange Server are virus-free, possibly
following DAT update, in case new viruses can be detected.
If you have detected and cleaned a virus/spam/phish and want to check if your
computer is completely clean.
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Not scheduled Select the checkbox and specify the number of hours and
minutes after which the scanning has to stop.
Once From the respective drop-down lists, choose a date, month, year and the
time when a scan has to start. You can select the checkbox and specify the
number of hours and minutes after which the scanning has to stop.
Hours Specify how frequently, the scan task should take place (in hours), and
at how many minutes past the hour. You can select the checkbox and specify the
number of hours and minutes after which the scanning has to stop.
Days Specify the time how frequently, in days, the task should take place and
at what time of the day. You can select the checkbox and specify the number of
hours and minutes after which the scanning has to stop.
Weeks Specify how frequently, in weeks, the task takes place. You can also
specify on which days and at what time of day the task should take place. You
can select the checkbox and specify the number of hours and minutes after
which the scanning has to stop.
Months On either the first, second, third, fourth or a last day, select a checkbox
by clicking on desired month(s) and specify a time at which a scan has to start.
You can select the checkbox and specify the number of hours and minutes after
which the scanning has to stop.
4 Click Next. In the Choose what to scan page, select the desired folder(s) and click
to move the folder(s) from Available folders to Folders to scan.
Click
Note
Scan all except selected folders Folders except the selected ones in Folders to scan
will be scanned.
6 Click Next. In the Configure scan settings page, choose a Policy to use from the
drop-down list. The options are:
On Demand
Find Viruses
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Remove Viruses
Full Scan
Note
Using this option, you can specify whether a scan can restart from the point where it
was stopped.
8 Click Next.
9 Enter a name for the task.
10 Click Finish, then Apply.
Note
The status of the task that you have deleted changes to Marked for deletion. Click Undo
Delete if you do not want to delete the task.
3 Click Apply.
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1 Click Dashboard | On-Demand Scans. The On-Demand Scans page lists all the on-demand
scans.
2 Click the Run Now link of the task you wish to start. A confirmation dialog box
appears.
3 Click OK to run the on-demand scan immediately.
Click Refresh to update the schedule summary information.
Note
Status report
A status report is a scheduled report sent to an administrator at a specific time. The
report contains detection statistics within that specified time frame. You can choose a
time, recipient email address/distribution list to send the report to, and a subject for the
email. Reports are sent in HTML format.
Not scheduled Select the checkbox to set up a reporting task that you can
activate later. If you are modifying a report schedule, this option allows you to
stop an existing report task.
Once From the respective drop-down lists, choose a date, month, year and the
time when a report task has to start. You can select the checkbox and specify
the number of hours and minutes after which the report task has to stop.
Hours Specify how frequently, the report task should take place (in hours), and
at how many minutes past the hour. You can select the checkbox and specify the
number of hours and minutes after which the report task has to stop.
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Days Specify the time how frequently, in days, the report task should take
place and at what time of the day. You can select the checkbox and specify the
number of hours and minutes after which the report task has to stop.
Weeks Specify how frequently, in weeks, the report task should take place.
You can also specify on which days and at what time of day the task should take
place. You can select the checkbox and specify the number of hours and minutes
after which the report task has to stop.
Months On either the first, second, third, fourth or a last day, select a checkbox
by clicking on a desired month(s) and specify a time at which a report task has to
start.
You can select the checkbox and specify the number of hours and minutes after
which the report task has to stop.
4 Click Next. The Who to report to page appears.
5 In Recipient Email, specify the recipients email address to whom the report is to be
sent.
6 In Subject line for report, specify the subject line in the report that is sent to the
recipient.
7 Click Next. The Please enter a task name page appears.
8 Type a meaningful name for the task.
9 Click Finish.
Note
Click the Modify link of a report task to modify its settings or click the Delete link of a
report task to delete it.
1 Click Dashboard | Status Report. The Status Report page lists all the report tasks.
2 Click the Run Now link of the task you wish to start. A confirmation dialog box
appears.
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3 Click OK.
Click Refresh to update the schedule summary information.
Note
Graphical reports
The Graphical Reports section gives an explicit view of a graph of detected items. You
can also find each detection by setting filters to specify the type of detections that are
of interest.
Graphical Reports has two tabs:
Simple
Advanced
Simple reports
Viewing simple graphical reports:
1 Click Dashboard | Graphical Reports. The Graphical Reports page appears with the Simple
tab, by default.
2 From Time Span, choose Today or This week to view only today's detections or
detections made in the last 7 calendar days (including today's date).
3 From Filter, choose any of these:
Top 10 Viruses, Top 10 Spam Detections, Top 10 Spam Recipients, Top 10 Phish Detections, Top
10 Unwanted Programs, Top 10 Unwanted Content Detections, Top 10 Infected Files or
Detections.
4 Click Search.
Advanced reports
In Advanced Reports, you can set filters to narrow your search criteria.
Viewing an advanced report using search filters:
1 Click Dashboard | Graphical Reports. The Graphical Reports page appears.
2 Click Advanced tab.
3 Select at least one filter, you can select up to three of these filters:
Subject
Recipient
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Reason
Ticket Number
Detection Name
Spam Score
4 Choose All Dates or a desired Date Range from the drop-down lists.
5 Choose Bar Graph or Pie Chart as required.
6 If you choose Pie Chart, choose to Query on, from the drop-down list.
Recipient
Sender
Filename
Detection Name
Subject
Reason
Rule Name
Policy Name
Spam Score
7 In Maximum Results, specify the maximum number of segments you want to appear
in the pie chart.
For example, if you are interested only in seeing the three most frequently assigned
spam scores, type 3.
Query on and Maximum Results are available only for pie chart.
Note
8 Click Search.
Click Clear Filter to return to the default filter values.
Note
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Detected Items
Detected Items is used to view information about emails that contains spam, phish,
viruses, potentially unwanted programs, unwanted content, banned file types or
messages, and all items. You should select at least one search filter, however you can
use up to three search filters to narrow your search.
Spam
Phish
Viruses
Unwanted Content
All Items
Figure 9-1 Detected Items
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Detected Items
Spam
Spam
Spam is an unwanted email message, specifically unsolicited bulk messages.
1 Click Detected Items | Spam. The Spam page appears.
2 Select up to three of these search filters:
Ticket Number
Sender
Spam Score
Action Taken
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of spam items matching your search criteria are displayed in the
View Results section.
Click Clear Filter to return to the default search filter settings.
Note
Phish
Phish is a method of fraudulently obtaining personal information (such as passwords,
social security numbers, and credit card details) by sending spoofed email messages
that look as though they have come from trusted sources such as legitimate companies
or banks.
Typically, phishing email messages request that recipients click on a link in the email to
verify or update the contact details or credit card information.
1 Click Detected Items | Phish. The Phish page appears.
2 Select up to three of these search filters:
Ticket Number
Sender
Spam Score
Action Taken
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Detected Items
Viruses
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of phish items matching your search criteria are displayed in the
View Results section.
Click Clear Filter to return to the default search filter settings.
Note
Viruses
A virus is a program/code that replicates itself, multiplies, and infects another useful
program, boot sector, partition sector or document that supports macros, by inserting
itself or attaching itself to that medium. Most viruses replicate, many do a large amount
of damage to the system.
1 Click Detected Items | Viruses. The Virus Detections page appears.
2 Select up to three of these search filters:
Ticket Number
Filename
Action Taken
Submit to Avert
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of viruses matching your search criteria are displayed in the View
Results section.
Click Clear Filter to return to the default search filter settings.
Note
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Detected Items
Unwanted content
1 Click Detected Items | Potentially Unwanted Programs. The Potentially Unwanted Programs
page appears.
2 Select up to three of these search filters:
Ticket Number
Filename
Action Taken
Submit to Avert
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of PUPs matching your search criteria are displayed in the View
Results section.
Click Clear Filter to return to the default search filter settings.
Note
Unwanted content
Any content that is filtered by the scanner is called unwanted content. You can use
Unwanted Content to view emails/attachments that contain unwanted content.
1 Click Detected Items | Unwanted Content. The Unwanted Content page appears.
2 Select any of these search filters:
Ticket Number
Filename
Action Taken
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of files containing unwanted content are displayed in the View
Results section.
Click Clear Filter to return to the default search filter settings.
Note
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Detected Items
Banned file types/messages
Ticket Number
Filename
Action Taken
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of banned file types/messages matching your search criteria are
displayed in the View Results section.
Click Clear Filter to return to the default search filter settings.
Note
All items
You can use All Items to view all emails that contains detected items.
1 Click Detected Items | All Items. The All Items page appears.
2 Select any of these search filters:
Ticket Number
Filename
Action Taken
3 Select All Dates to include all the entries. Else, select the desired date and time range
from the Date Range drop-down lists.
4 Click Search. A list of banned file types/messages matching your search criteria, are
displayed in the View Results section.
Click Clear Filter to return to the default search filter settings.
Note
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Detected Items
All items
Spam Score to search by the spam score. Spam score is a number that indicates
the amount of potential spam contained within an email message.
Release a quarantined item. Select a record from the View Results pane and click
Release. The original email message is released from the database for delivery to the
intended recipient.
Download a quarantined email message. Select a record from the View Results pane
and click Download.
Export and save records in .CSV format. Select a record from the View Results pane
and click Export to CSV File.
Submit a quarantined item to AVERT. Select a record from the View Results pane and
click Submit to Avert.
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Detected Items
All items
Select All to select all the detected items in the View Results pane.
Select None to deselect all the detected items in the View Results pane.
Delete to delete the selected detected items in the View Results pane.
Delete All to delete all the detected items in the View Results pane.
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Detected Items
All items
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10
Policy Manager
This chapter explains how you enforce policies in GroupShield for Microsoft Exchange
Server 2003/2007. You can use Policy Manager to specify policies that determine how
different types of threats are treated when detected.
Each type of policy has a master policy, which is the default policy for that policy type.
Master policy cannot be deleted, because there should always be one policy from
which other policies can be created. The master policy is configured to cover most
situations. You can create subpolicies for any exceptional situations that are not
covered by the master policy.
Note
You can specify the order in which subpolicies are applied. Subpolicies take priority over
the master policy.
Inheritance View
Advanced View
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Policy Manager
Policy manager views
Inheritance view
Inheritance View enables you to view policy settings inherited from another policy.
The policy that inherits the settings is known as the child policy, and the policy from
which it inherits those settings is know as the parent policy. If the policy name is
indented, that policy inherits some of its settings from its parent policy.
You can use:
Enabled to enable or disable a subpolicy. If you select this option, the subpolicy is
enabled.
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10
Policy Manager
Policy manager views
Advanced view
The main purpose of Advanced View is to allow you to change the order in which any
subpolicies are applied (in the Move column).
You can click on:
Enabled to enable or disable a subpolicy. If you select this option, the subpolicy is
enabled.
The Details link to view the description of the policy and its parentage.
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10
Policy Manager
Creating a subpolicy
Creating a subpolicy
1 From Policy Manager, select a menu item for which you want to create a subpolicy.
2 Click Create sub-policy. The Create a sub-policy page appears with three tabs:
Initial configuration
Trigger rules
3 In the Initial configuration page, type a sub-policy name that identifies the policy and
what it does.
4 Type a Description for the policy, choose a Parent Policy for the subpolicy from the
drop-down menu, then click Next. The Trigger rules page appears.
5 Specify the conditions when the policy should be triggered. Select Any of the rules
apply, All rules apply or None of the rules apply for a specific user.
6 Click New Rule. From the Specify a policy rule section, choose one of these primary
rules and specify an appropriate secondary rule:
Note
Inherit all settings from the parent policy to inherit all the properties of the Master
policy.
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10
Policy Manager
Policy settings
Initialize selected settings with values copied from another policy to choose a policy from
the drop-down and initialize the selected settings with the values of that policy.
Policy settings
You can set up policies that determine how different types of threats are treated for
different groups of users or databases stored on the server. Each policy specifies the
settings and actions that are used by the policy and the actions taken when a detection
is triggered in the Exchange environment. The settings are given names and can be
used by many policies at the same time. However the actions are specific to a particular
policy.
1 From Policy Manager, select a menu item.
2 Click on a policy of a desired submenu item for which you want to configure settings
and actions. The policy page appears with three tabs namely List All Scanners, View
Settings, and Specify Users.
Policy to select a policy (from the drop-down) that you want to configure.
Add Scanner/Filter to configure the policy so that it only applies at specific times.
For example, you can create anti-virus settings that is applicable only on weekends.
For more information on Add Scanner/Filter, refer to Adding scanner/filter on page 110.
Note
Core Scanners to configure the policy for each type of scanner. Typical core
scanners include:
Anti-Virus Scanner
Content Scanning
File Filtering
Anti-Spam (Gateway)
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10
Policy Manager
Policy settings
Anti-Phishing (Gateway)
For more information on Core Scanners mentioned above, see Scanners and filters on
page 113
Note
Filters to configure the policy for each type of filter. Typical filters include:
Corrupt Content
Protected Content
Encrypted Content
Signed Content
Password-Protected Files
Scanner Control
HTML Files
Note
settings include:
Alert Settings
Note
Adding scanner/filter
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy from the drop-down list.
3 Click Add Scanner/Filter. The Create time-constrained configuration page appears.
4 Specify the required scanner/filter category from the drop-down list.
5 Under When to use this instance, specify whether you want to use an existing time slot
or create a new one for this time-constrained policy.
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6 If you choose Select existing time slot, choose any one of these from the drop-down
menu:
Weekdays
Weekends
Working hours
7 If you choose Create a new time slot, specify a name for the new time slot and select
the desired day(s) and time.
8 Click Save, then Apply.
You can delete a new time slot that you have created.
Note
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View settings
In the View Settings tab, you can configure scanner/filter settings for a selected policy
and the scanner/filter that you choose. You can:
View and configure option settings, including specifying which alert message to use
when a detection triggers a content rule.
View and configure the desired action to take place in case of a detection.
The View Settings tab displays a summary of the key settings for the selected policy and
scanners/filters and allows you to change those settings.
For example, you can enable or disable the policy, and change the alert message
associated with that policy.
Specify users
Using the Specify Users tab, you can specify policy rules that apply to specific users.
Creating a new rule for a specific user
1 In the Specify who this policy applies to pane, specify the conditions where the policy
will trigger.
Select Any of the rules apply, All rules apply or None of the rules apply for the specific user.
2 Click New Rule.
3 In the Specify a policy rule pane, select the policy rule, and then specify the condition
for the rule. You can select from these policy rule templates:
Note
If you do not wish to perform step 3 and 4, you can Copy rules from another policy by
selecting it from the drop-down menu.
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5 Click Apply.
On-Access to create policies for email messages every time they are opened,
copied or saved to determine if they contain a virus or other potentially unwanted
code. On-access scanning is also called real-time scanning.
On-Demand (Find Viruses) to create policies that are activated at set intervals or on
demand, to find a virus or other Potentially Unwanted Programs (PUPs) and other
possible threats.
On-Demand (Remove Viruses) to create policies that are activated at set intervals or
on demand, and which remove viruses, Potentially Unwanted Programs (PUPs) and
other possible threats.
On-Demand (Find Banned Content) to create policies that are activated at set intervals
or on demand, to find a banned content that you do not want to appear in email
messages.
On-Demand (Remove Banned Content) to create policies that are activated at set
intervals or on demand, and which remove content that you do not want to appear
in email messages. For example, if an email message contains a particular word or
phrase, you can set up a policy to automatically replace the content of that email
message with an alert message. You can use this type of policy to prevent
unwanted information entering or leaving your organization.
On-Demand (Full Scan) to create policies that are activated at set intervals or on
demand.
Gateway to create policies for email messages every time they are opened, copied
or saved to determine if it is a spam, phish, MIME files or HTML files.
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The core scanners, filters, and miscellaneous settings for each type of policy are
explained in detail below.
Core scanners
Core scanners in GroupShield 7.0 include:
Anti-Virus Scanner
Content Scanning
File Filtering
Anti-Spam
Anti-Phishing
Anti-virus scanner
Anti-Virus Scanner consists of computer programs that attempt to identify, thwart and
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5 In Options, select any one of these anti-virus option set that you want to view or
configure:
High Protection to view and configure the settings that are applied when a high
Medium Protection to view and configure the settings that are applied when a
medium level of protection is required.
Low Protection to view and configure the settings that are applied when a low
create new set of options to create a new set of options for the selected policy.
For step-by-step instructions to create new set of options, refer to Creating new set of
options for Anti-Virus Scanner on page 115.
Note
6 Click the Edit link under Options to edit the selected option set.
7 In Actions to take, view/edit a summary of the actions that will be taken in different
circumstances. To change those actions, click Edit.
For information editing anti-virus scanner actions, refer to Editing anti-virus scanner
actions on page 118
Note
Basic Options
Advanced
Packers
PUPs
5 In Basic Options tab, under Specify which files to scan, select one of these options:
Scan all files to specify that all the files should be scanned, regardless of their
type.
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Default file types to specify that only the default file types should be scanned.
6 Under Scanner options, select the scanner options you require. You can select:
Scan archive files (ZIP, ARJ, RAR...) to scan inside archive files, such as ZIP files.
Find unknown file viruses to use heuristic analysis techniques to search for
unknown viruses.
Scan all files for macros to scan all files for macros.
Find all macros and treat as infected to find macros in files and treat them as
infected items.
Remove all macros from document files to remove all macros from the document
files.
7 In Advanced tab, under Custom malware categories, specify which items should be
treated as malware. There are two ways to select malware types:
Select the malware types from the list of checkboxes below Custom malware
categories.
Note
8 Select or deselect the option Do not perform custom malware check if the object has already
been cleaned to specify, if items that have already been cleaned successfully should
be subject to the custom malware check or not.
9 Under Clean options, specify what happens to files that are reduced to zero bytes
after being cleaned. Select any one of these options:
Keep zero byte file to keep files that have been cleaned and is of zero bytes.
Remove zero byte file to remove any file that has zero bytes after being cleaned.
Treat as a failure to clean to treat zero byte files as if they cannot be cleaned, and
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Include only specified names to specify which packers you want the software to
detect.
11 In PUPs, use:
Enable detection to enable or disable the detection of PUPs. Click on the this
disclaimer link and read the disclaimer before configuring PUP detection.
Select the program types to detect to specify whether each type of PUP listed below
Spyware
Adware
Dialers
Password crackers
Joke programs
Cookies
Exclude specified names to list by name the PUPs that you want the software to
ignore. For example, if you have enabled spyware detection, you can create a list of
spyware programs that you want the software to ignore.
Include only specified names to list by name the PUPs that you want the software to
detect. For example, if you enable spyware detection, and specify that only named
spyware programs should be detected, all other spyware programs are ignored.
Add to add PUP names to a list. You can use wildcards to match names.
Delete to delete the PUP names that you have added.
Note
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Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
7 In the remaining tabs (Default Actions, Custom Malware, Packers, and PUPs), choose a
primary action from the drop-down list and select one or more secondary actions.
Note
In the Custom Malware tab, you can also see the custom malware categories that you
have selected while creating a new set of anti-virus scanner options (Advanced tab)
Replace detected item with an alert to replace the detected item with an alert
message.
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
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Primary actions for On-Demand (Default), On-Demand (Find Viruses), On-Demand (Remove
Viruses), and On-Demand (Full Scan) scan include:
Replace detected item with an alert to replace the detected item with an alert
message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Secondary actions for On-Demand (Find Viruses), On-Demand (Remove Viruses), and
On-Demand (Full Scan) scan include:
Quarantine to take a copy of the item and store it in the quarantine database.
Content scanning
GroupShield can identify the textual data in a mail/attachment for scanning. You can
create content rules to specify banned content and assign them to the policies.
1 From Policy Manager, select a submenu item that has the content scanner. The policy
page for the submenu item appears.
2 Choose a desired policy from the drop-down list.
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3 Click Content Scanning. The View Settings tab for the content scanner appears.
4 In Activation, select or deselect Enable to enable or disable the content scanner
settings for this policy.
5 In Options, select:
6 Under When content is replaced due to a rule being triggered, use the following alert, select an
existing alert from the drop-down or click Create to create a new alert.
For step-by-step instructions about creating a new alert, refer to Creating a new alert on
page 120.
Note
If the alert text is not shown and you would like to preview it, click View/Hide to display
the text. If the alert text is displayed, click View/Hide to hide it.
You cannot customize the default alert messages because they are read-only.
Note
Note
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6 Under Content Scanning Alert, choose the desired Style, Font, Size, and Tokens from the
respective drop-down lists.
These options are available only if you choose HTML content (WYSIWYG) from the Show
drop-down menu.
Note
Justify to adjust the selected paragraph so that the lines within the paragraph
fill a given width, with straight left and right edges.
Insert Link to insert a hyperlink where the cursor is currently positioned. In URL,
type the URL. In Text, type the name of the hyperlink as you want it to appear in
the alert message. If you want the link to open a new window, select Open link in
new window, then click Insert Link.
Insert Image to insert an image where the cursor is currently positioned. In Image
URL, type the location of the image. In Alternative text, type the text you want to
use in place of the image when images are suppressed or the alert message is
displayed in a text-only browser. If you want to give the image a title, type the
title name in Use this text as the image title. Click Insert Image.
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Insert Table to insert a table at the current cursor position. Type the values in
Rows, Columns, Table width, Border thickness, Cell padding, and Cell spacing to
configure the table, then click Insert Table.
8 From the Show drop-down menu, specify how the alert message should be
displayed within the user interface. You can select:
HTML content (WYSIWYG) to hide the underlying HTML code and display only the
content of the alert message.
HTML content (source) to display the HTML code as it appears before
compilation.
Select a rule group from the Select rules group drop-down menu that will trigger an
action if one or more of its rules are broken.
In Select rules from this group, specify if all rules or only rules with a specific severity
rating should be included. The options are Severity - Low, Severity - Medium, and
Severity - High.
Selecting the Select all option overrides all the three rules.
Note
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6 Under If detected, take the following action, choose the desired primary and secondary
content scanner actions.
See Primary and secondary content scanner actions on page 123.
Note
Replace item with an alert to replace the detected item with an alert message.
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions for On-Demand (Default), On-Demand (Find Banned Content), On-Demand
(Remove Banned Content), and On-Demand (Full Scan) scan include:
Replace detected item with an alert to replace the detected item with an alert
message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
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Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Secondary actions for On-Demand (Find Banned Content), On-Demand (Remove Banned Content),
and On-Demand (Full Scan) scan include:
Quarantine to take a copy of the item and store it in the quarantine database.
File filtering
You can configure the file filtering settings for a selected policy.
1 From Policy Manager, select a submenu item that has a file filter. The policy page for
the submenu item appears.
2 Choose a desired policy.
3 Click File Filtering. The View Settings tab for the file filtering scanner appears.
4 In Activation, select or deselect Enable to enable or disable the file filtering scanner
settings for the policy.
5 In Alert selection, specify which alert will be used when an infected mail triggers a file
filtering rule. You can also select an existing alert or use Create to create a new alert.
For step-by-step instructions on creating a new alert, refer to Creating a new alert on
page 120.
Note
If the alert text is not shown and you would like to preview it, click View/Hide to
display the text. If the alert text is displayed, click View/Hide to hide it.
6 From File filtering rules and associated actions, use:
Note
Available rules to select an existing file filtering rule or create new file filtering
rules for the policy.
To create a new file filtering rule, select Create new rule. The File Filtering Rule page
appears. You can use the file filtering rules to monitor and restrict the movement
of files. You can even filter files according to their file name, category type, and
size.
For more information about Create a new rule, refer to Creating a new file filtering rule
on page 125.
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Change to change the primary and secondary actions associated with a file
filtering rule.
For more information on changing the primary and secondary actions associated with a
file filtering rule, refer to Primary and secondary file filtering actions on page 127
Note
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11 In File categories, click on a file type. An asterisk symbol (*) appears next to the file
type to indicate that the selected file type will be filtered.
12 In Subcategories, click on the subcategory you want to filter.
Note
Note
Click Clear selections to undo the last selection. Click on a desired File category you have
chosen (where the asterisk appears) and click Clear Selections to deselect it.
13 Select Extend this rule to unrecognized file categories to apply this rule to any other file
categories and subcategories that are not specifically mentioned in the categories
and subcategories lists.
14 In File size filtering, select Enable file size filtering to filter files according to their file size.
15 In Take action when the file size is, choose Greater than to specify that the action should
only be applied if the file is larger than the size specified.
16 Choose Less Than to specify that the action should only be applied if the file is smaller
than the size specified.
17 Click Save, then Apply.
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Replace detected item with an alert to replace the detected item with an alert
message.
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions for On-Demand (Default), and On-Demand (Full Scan) scan include:
Replace detected item with an alert to replace the detected item with an alert
message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Quarantine to take a copy of the item and store it in the quarantine database.
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Anti-spam
You can configure the file filtering settings for a selected policy.
1 From Policy Manager, select Gateway. The policy page for Gateway appears.
2 Choose a desired policy.
3 Click Anti-Spam. The View Settings tab for the anti-spam scanner appears.
4 In Activation, select or deselect Enable to enable or disable the anti-spam settings for
the policy.
5 In Options, select one of these:
Core Anti-Spam Settings to view and configure the default anti-spam settings.
create new set of options to create a new set of anti-spam setting options for a
selected policy.
For more information, refer to Creating new set of options for anti-spam settings on
page 129.
Note
6 In Actions to take if spam is detected, click Edit. The Anti-Spam Action page appears with
three tabs:
High Score
Medium Score
Low Score
7 Based on the spam score (High, Medium or Low), choose the desired primary and
secondary actions in all the tabs.
Anti-spam scanner is applicable only to inbound email messages.
Note
Route to System Junk Folder to route the email messages to the system junk folder.
Route to User Junk Folder to route the email messages to the user junk folder.
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Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Secondary actions for Gateway scan (for high, medium, and low spam score) include:
Quarantine message to take a copy of the item and store it in the quarantine
database.
Notify administrator to send an alert message to the email administrator.
Options
Advanced
Mail Lists
Rules
Medium score threshold if the overall spam score is 10 or more, but less than 15.
Low score threshold if the overall spam score is 5 or more, but less than 10.
To use the default values of spam scores, select the Use default option.
Note
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Caution
These default settings have been carefully optimized to maintain the balance between
a high spam detection rate and a low false positive rate. In the unlikely event that you
need to change these settings, there is a technical notice available from Technical
Support.
7 In Reporting, under the Spam reporting threshold is drop-down menu, select High,
Medium, Low or Custom to specify the point at which an email message should be
marked as spam.
8 In Custom score, enter a specific spam score at which email messages should be
marked as spam. This field is enabled only if you select the Custom option in step 6.
9 Select or deselect the Add prefix to subject of spam messages option as desired.
10 From the Add a spam score indicator drop-down menu, choose one of these:
Never - not to add a spam score indicator to the Internet header of any email
message.
To spam messages only to add a spam score indicator to the Internet header of
spam email messages only.
To non-spam messages only to add a spam score indicator to the Internet header
of non-spam email messages only.
To all messages to add a spam score indicator to the Internet header of all email
messages.
Spam score indicator is a symbol used in the spam report, that is added to the email
message's Internet headers, to indicate the amount of potential spam contained in an
email message.
Note
11 From the Attach a spam report drop-down menu, choose one of these:
To spam messages only to add a spam report to spam email messages only.
only.
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Maximum message size to scan (KB) to specify the maximum size (in kilobytes) that
an email message can be scanned. You can enter a size up to 999,999,999
kilobytes, although typical spam email messages are quite small. Default value
is 250.
Maximum width of spam headers (Bytes) to specify the maximum size (in bytes) that
the spam email message header can be. The minimum header width that you
can specify is 40 characters and the maximum is 999 characters. Default value
is 76.
Spammers often add extra information to headers for their own purposes.
Note
Header name to specify a different name for the email header. You can use this
email header and its header value (below) when tracking email messages and
applying rules to those messages. These fields are optional, and accept up to 40
characters.
Header value to specify a different header value for the email header.
Add header to specify that the header should be added to none of the email
messages, all of the email messages, only spam email messages or only to
non-spam email messages.
Select or deselect the Use alternative header names when a mail is not spam option as
required.
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Note
14 In the Mail Lists tab, under Blacklists and Whitelists, enter the email addresses of the
blacklisted and whitelisted senders and recipients.
Email messages sent to or from an email address on a blacklist are treated as spam,
even if they do not contain spam-like characteristics.
Email messages sent to or from email addresses on a whitelist are not treated as
spam, even if they contain spam-like characteristics.
Click Add to add email addresses to a list and the checkbox beside each address to
specify whether it is currently enabled or not. Click Delete to remove an email address
from the list.
Note
You cannot add the same email address more than once.
15 In Rules tab, click the Edit link of a rule to enable or disable it and to change its spam
score. Then click the Save link of that corresponding rule.
Click Reset to return to the default anti-spam settings.
Note
Anti-phishing
You can configure the anti-phish settings for a selected policy.
1 From Policy Manager, select Gateway. The policy page for Gateway appears.
2 Choose a desired policy.
3 Click Anti-Phishing. The View Settings tab for the anti-phish appears.
4 In Activation, select or deselect Enable to enable or disable the anti-phishing settings
for the policy.
5 In the Options drop-down menu, select one of these:
settings.
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create new set of options to create a new set of options for anti-phising setting of
a selected policy.
For more information, refer to Creating new set of options for anti-phishing settings on
page 133
Note
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Secondary actions for Gateway scan (for high, medium, and low spam score) include:
Quarantine message to take a copy of the item and store it in the quarantine
database.
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5 In Instance name, specify a name for the anti-phishing settings. This field is
mandatory.
6 In Reporting options, select or deselect these options as required:
Add prefix to subject of phishing messages to specify that you want to add text to
the start of the subject line of any email message that probably contains phish.
added to the Internet header of any email message that probably contains phish.
Attach a phish report to specify whether a phish report should be generated and
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Filters
Filters in GroupShield 7.0 include:
Corrupt Content
Protected Content
Encrypted Content
Signed Content
Password-Protected Files
Scanner Control
HTML Files
Corrupt content
The content in some mails can be corrupt, which means such content cannot be
scanned. Corrupt Content policy specifies how the mails with corrupt content are
handled when detected.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Corrupt Content. The View Settings tab for the corrupt content filter appears.
4 In Activation, select or deselect Enable to enable or disable the corrupt content filter
settings for the policy.
5 In Actions, view the action that will be taken when corrupt content is detected.
To change those actions, click the Edit link.
Note
For information on editing the actions that will be taken when corrupt content is
detected, refer to Primary and secondary filtering actions for corrupt content on
page 136.
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Replace detected item with an alert to replace the detected item with an alert
message.
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions for On-Demand (Default), and On-Demand (Full Scan) scan include:
Replace detected item with an alert to replace the detected item with an alert
message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Secondary actions for On-Access and On-Demand (Full Scan) scan include:
Quarantine to take a copy of the item and store it in the quarantine database.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
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Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Protected content
The content of some mails can be protected, which means that content cannot be
scanned. For example, password-protected MS Office files. Protected Content policy
specifies how the mails with protected content are handled when detected.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Protected Content. The View Settings tab for the protected content filter appears.
4 In Activation, select or deselect Enable to enable or disable the protected content filter
settings for the policy.
5 In Actions, view the action that will be taken when protected content is detected. To
change those actions, click the Edit link.
Note
For more information on editing the actions that will be taken when a protected content
is detected, refer to Primary and secondary filtering actions for protected content on
page 137.
Replace detected item with an alert to replace the detected item with an alert
message.
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions for On-Demand (Default), On-Demand (Find Banned Content), On-Demand
(Remove Banned Content), and On-Demand (Full Scan) scan include:
Replace detected item with an alert to replace the detected item with an alert
message.
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Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Secondary actions for On-Access, On-Demand (Find Banned Content), On-Demand (Remove
Banned Content) scan include:
Quarantine to take a copy of the item and store it in the quarantine database.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Encrypted content
Some email messages can be encrypted, which means such content cannot be
scanned. For example, any file encrypted with a key. Encrypted Content policy
specifies how the emails with protected content are handled when detected.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Encrypted Content. The View Settings tab for the protected content filter appears.
4 In Activation, select or deselect Enable to enable or disable the encrypted content
filter settings for the policy.
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5 In Actions, view the action that will be taken when encrypted content is detected. To
change those actions, click the Edit link.
Note
Primary and secondary filtering actions for encrypted content is the same as those of
protected content. Refer to Primary and secondary filtering actions for protected
content on page 137.
Signed content
Whenever information is transferred/uploaded electronically, it can accidentally or
willfully be altered. To overcome this, some software use a digital signature - the
electronic form of a handwritten signature.
A digital signature is extra information added to an email message that identifies and
authenticates the information in that email. It is encrypted and acts like a unique
summary of the information that is signed with a message digest in the email message.
If the email message contains a virus, bad content or is too large, the software might
clean or remove some part of the message. The email is still valid, and can be read, but
the original digital signature is 'broken'. You cannot rely on the contents of the email
because the contents might also have been altered in other ways. Signed content
policy specifies how email messages with digital signatures are handled.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Signed Content. The View Settings tab for the signed content filter appears.
4 In Activation, select or deselect Enable to enable or disable the signed content filter
settings for the policy.
5 In Actions, view the action that will be taken when signed content is detected. To
change those actions, click the Edit link.
Note
For more information on editing the actions that will be taken when a signed content is
detected, refer to Primary and secondary filtering actions for signed content on
page 139
Replace detected item with an alert to replace the detected item with an alert
message.
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Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow changes to break the signature to break the signature of the signed content
which leads to the change of the content before being uploaded.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Replace detected item with an alert to replace the detected item with an alert
message.
Allow changes to break the signature to break the signature of the signed content
which leads to the change of the content before being uploaded.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Password-protected files
Password-protected files cannot be scanned. For example, RAR or ZIP files.
Password-protected files policy specifies how the email messages containing a
password-protected content are handled when detected.
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Policy Manager
Scanners and filters
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Password-Protected Files. The View Settings tab for the password-protected file
filter appears.
4 In Activation, select or deselect Enable to enable or disable the password-protected
file filter settings for the policy.
5 In Actions, view the action that will be taken when password-protected content is
detected. To change those actions, click the Edit link.
Note
For more information on editing the actions that will be taken when a
password-protected content is detected, refer to Primary and secondary actions for
password-protected content on page 141.
Replace item with an alert to replace the detected item with an alert message.
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Replace item with an alert to replace the detected item with an alert message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Secondary actions for On-Access, On-Demand (Find Banned Content), On-Demand (Remove
Banned Content), and On-Demand(Full Scan) scan include:
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Scanners and filters
Quarantine to take a copy of the item and store it in the quarantine database.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Scanner control
You can use Scanner Control settings to limit the nesting level, file size or scan time that
is allowed when scanning email messages.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Scanner Control. The View Settings tab for scanner control appears.
4 In Activation, select or deselect Enable to enable or disable the password-protected
file filter settings for the policy.
5 In Options, select the scanner control option set that you want to view or configure.
You can select:
Core Scanner Control Settings to view a summary of the scanner control option
set that is used by default when no alternative scanner control option sets are
available.
create new set of options to create a new option set for this policy.
For step-by-step instructions, refer to Creating new set of options for scanner control
settings on page 143.
Note
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Scanners and filters
6 In Alert selection, select an existing alert to use when a scanner control option is
triggered, else Create a new alert.
If the alert text is not shown and you would like to preview it, click View/Hide to
display the text. If the alert text is displayed, click View/Hide to hide it.
For more information, refer to Creating a new alert on page 120.
Note
7 In Actions, view/edit the actions that will be taken when the level of nesting, file size
or scan time, is exceeded. To change those actions, click Edit.
Note
Fore more information, refer to Editing primary and secondary scanner control actions
on page 143.
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Policy Manager
Scanners and filters
Replace detected item with an alert to replace a detected item, such as an attachment,
Delete embedded item to delete the detected item. For example, to delete an
attachment that triggers a detection rule.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions for On-Demand (Default), On-Demand (Find Viruses), On-Demand (Remove
Viruses), On-Demand (Find Banned Content), On-Demand (Remove Banned Content), On-Demand
(Full Scan), and Gateway scan include:
Replace detected item with an alert to replace a detected item, such as an attachment,
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
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Policy Manager
Scanners and filters
Secondary actions for On-Demand (Find Viruses), On-Demand (Remove Viruses), On-Demand
(Find Banned Content), On-Demand (Remove Banned Content), On-Demand (Full Scan), and
Gateway scan include:
Quarantine to take a copy of the item and store it in the quarantine database.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click MIME Mail Settings. The View Settings tab for the MIME mail settings appears.
Figure 10-2 MIME Mail Settings
4 In Activation, select or deselect Enable to enable or disable the MIME mail settings
for the policy.
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Scanners and filters
Core Mail Settings to view and configure the default mail size filter settings.
create new set of options to create a new set of MIME mail setting options for a
selected policy.
For more information, refer to Creating new set of options for MIME mail settings on
page 146.
Note
Edit to change the MIME mail setting options associated with a policy.
6 In Alert selection, choose the Default Blocked MIME Type Alert or an existing alert from the
drop-down, else choose to Create a new alert.
For more information, refer to Creating a new alert on page 120.
Note
7 In Incomplete message actions, view/edit the actions taken when a partial MIME or
external MIME type messages are detected. To change those actions, click Edit.
For more information, see Primary and secondary incomplete message actions on
page 148.
Note
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Scanners and filters
Re-encode using the following character set (in this case, choose a character set from
Note
10 In Advanced tab, choose one of these encoding methods to use while encoding the
text part of an email message:
Quoted-printable, which is best suited for messages that mainly contain ASCII
characters, but also contains some byte values outside that range.
Base64, which has a fixed overhead and is best suited for non-text data, and for
messages that do not have a lot of ASCII text.
8-Bit, which is best suited for use with SMTP servers that support the 8BIT MIME
transport SMTP extension.
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Scanners and filters
15 In NULL characters in the headers of a MIME message, choose the desired option:
16 In the MIME Types tab, specify which MIME types should be treated as text
attachments and which, as binary attachments.
Note
Click Add to add the MIME types to the list or Delete to delete a MIME type from a list.
Duplicate entries are not allowed.
17 In the Character Sets tab, choose a Character set and corresponding Alternatives.
Deselect Fixed and click Add to specify an alternative character set mapping to the
one specified in the MIME message.
Note
Click Edit to edit character mappings, Delete to delete character mappings and Save to
save any changes you have made to the character mappings.
The Save option is available only when you click Edit.
Allow through - the MIME message is allowed to pass on to its final destination.
Replace message with an alert - the MIME message is replaced with an alert message.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
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Scanners and filters
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Secondary actions for On-Demand (Default) has two additional primary actions namely:
Notify internal sender to send an alert message to the internal sender, when the
Secondary actions for On-Demand (Find Banned Content), On-Demand (Remove Banned Content),
On-Demand (Full Scan), and Gateway scan include:
Log to record the detection in a log.
Quarantine to take a copy of the item and store it in the quarantine database.
Notify administrator to send an alert message to the email administrator.
HTML files
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click HTML Files. The View Settings tab for HTML Files appear.
4 In Activation, select or deselect Enable to enable or disable the HTML File settings for
the policy.
5 In Options, choose any one of these:
Default HTML Settings to view and configure the default HTML File settings.
create new set of options to create a new set of HTML File setting options for a
selected policy.
Note
For more information, refer to Creating a new set of options for HTML file settings on
page 150.
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Policy Manager
Scanners and filters
Edit to change the HTML File setting options associated with a policy.
Links URLs ("<ahref=...") to scan for URL elements in the HTML message.
Source URLS ("<img src=...") to scan for source URL elements in the HTML
message.
For example:
<IMG SRC="..\..\images\icons\mcafee_logo_rotating75.gif">
JavaScript / VBScript to scan for JavaScript or Visual Basic script in the HTML
message.
For example: <script language="javascript" scr="mfe/mfe.js">
Java applets to remove Java applet elements from the HTML message.
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Scanners and filters
ActiveX controls to remove ActiveX control elements from the HTML message.
For example: <OBJECT ID="clock"
data="http://www.mcafee.com/vscan.png" type="image/png"> VirusScan
Image </OBJECT>
message. This option gets enabled if you have selected ActiveX controls.
For example: <EMBED SCR="somefilename.swf" width="500" height="200">
8 Click Save, then Apply.
Default Settings to view and configure the default mail size filter settings.
create new set of options to create a new set of mail size filter setting options for
a selected policy.
For more information, refer to Creating new set of options for mail size filter on
page 151.
Note
Edit to change the mail size filter setting options associated with a policy.
Note
For more information, see Primary and secondary actions for mail size filtering on
page 152.
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Scanners and filters
4 From the Options drop-down menu, click create new set of options. The Mail Size Filtering
page appears.
5 Specify an Instance name for the mail size filter settings. This field is mandatory.
6 In Maximum overall mail size (KB), specify the maximum size (in kilobytes) that an email
message can be. We recommend 100,000 kilobytes (100 megabytes).
7 In Maximum attachment size (KB), specify the maximum size (in kilobytes) that an email
message attachment can be. We recommend 32000 kilobytes.
8 In Maximum number of attachments, specify the maximum number of attachments an
email message can have. We recommend a maximum of 500 attachments.
9 Click Save, then Apply.
Mail size filtering is applicable to both inbound and outbound email messages.
Note
Replace all attachments with a single alert to create a single alert for all attachments
and replace them instead of generating an alert for each attachment within an email
message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions in the Attachment Size tab include:
Replace the attachment with an alert to replace the attachment with an alert. In this
Remove the attachment to remove the attachment from the email message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
Primary actions in the Attachment Count tab include:
Replace all attachments with a single alert to create a single alert for all attachments
and replace them instead of generating an alert for each attachment within an email
message.
Remove all attachments to remove all of the attachments from the email message.
Allow through to allow the item to continue to the next scanning phase or on to its
final destination.
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Scanners and filters
Quarantine to take a copy of the item and store it in the quarantine database.
Notify sender to send an alert message to the sender, when the original email
message does not originate in the same domain as Microsoft Exchange Server
2003/2007.
Notify recipient to send an alert message to the recipient, when the recipient is not
in the same domain as Microsoft Exchange Server 2003/2007.
Miscellaneous
Miscellaneous settings include:
Alert Settings
Disclaimer Text
Alert settings
Alert messages are used to notify a person when a particular event occurs. You can
use Alert Settings to set up additional information about these alerts.
1 From Policy Manager, select a submenu item. The policy page for the submenu item
appears.
2 Choose a desired policy.
3 Click Alert Settings. The View Settings tab for alert settings appear.
4 In Activation, select or deselect Enable to enable or disable the alert settings for the
policy.
5 In Options, choose any one of these:
Default Alert Settings to view and configure the default alert settings.
An existing alert.
create new set of options to create a new set of alert setting options for a selected
policy.
Note
For more information, refer to Creating new set of options for alert settings on
page 154.
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Scanners and filters
Note
The Show option is only available if you have selected HTML as the alert message
format.
12 Select or deselect Enable alert footers to enable the use of an alert footer.
13 In the Alert footer text entry box, enter the footer for the alert.
14 From Show, choose HTML content (WYSIWYG) or HTML content (source) depending on
whether the HTML text should be shown as compiled code or source code in the
Alert footer.
Note
The Show option is only available if you have selected HTML as the alert message
format.
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Policy Manager
Scanners and filters
Disclaimer text
1 From Policy Manager, select Gateway. The policy page for Gateway appears.
2 Choose a desired policy.
3 Click Disclaimer Text. The View Settings tab for the disclaimer text settings appear.
4 In Activation, select or deselect Enable to enable or disable the disclaimer text settings
for the policy.
5 In Options, choose any one of these:
Default Settings to view and configure the default disclaimer text settings.
create new set of options to create a new set of disclaimer text setting options for
a selected policy.
For more information, refer to Creating new set of options for disclaimer text on
page 155.
Note
Edit to change the disclaimer text setting options associated with a policy.
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10
Policy Manager
Shared resource
Shared resource
When setting up policies, you might want the same resource to be used by more than
one policy. For example, you might want to use the same disclaimer text in two
policies. The disclaimer text can be thought of as a resource that can be shared by more
than one policy. Instead of creating two disclaimer texts, you can create a single
copyright message that can be used by both policies.
You can use Shared Resource to:
View shared resource settings.
Change the resource settings, so that the changes are picked up by all policies using
the shared resources.
Filter Rules
Time Slots
Category to select the type of settings you want to configure. The options are:
Anti-Virus Scanner
Anti-Spam
Anti-Phishing
Scanner Control
Alert Settings
Disclaimer Text
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Policy Manager
Shared resource
HTML Files
Note
For detailed information, refer to Creating a new shared resource for anti-virus scanner,
Creating a new shared resource for anti-spam, Creating a new shared resource for
scanner control, and Creating a new shared resource for alert settings
Delete to delete a resource that is no longer used by any of the policies. Some
Create New to create an alert message. The default alert message text is displayed,
and you edit it to create the new alert message.
For more information, refer to Creating a new alert on page 120
Note
Delete to delete an alert message that is no longer used by any of the policies.
Note
You can view only the default alert message for each type of alert. Default alert
messages cannot be edited or deleted.
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Shared resource
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Policy Manager
Shared resource
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Policy Manager
Shared resource
Filter rules
In Content Scanner Rules, you can configure the rules that a policy can apply to the content
of mails, and text in attachments. You can use:
Note
There are two Delete links. One link is to delete a category present in the drop-down list
and the other one is to delete a rule that you have created.
You should give each new rule a unique and meaningful name. Avoid using names and
descriptions that might be offensive, because the they can be included in notifications
sent to users when a rule is triggered. Additionally, you do not want notifications to be
blocked because they contain banned content.
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Shared resource
In File Filtering Rules, you can set up rules that apply to file name, file type, and file size.
You can use:
Create New to create a new file filtering rule.
For more information, refer to Creating new file filtering rule on page 162
Note
Note
Ignore case If enabled, the rule is triggered for specified word or phrase of any
case.
Starts a longer word or phrase If enabled, the rule is triggered for specified text
that begins with the word or phrase.
Use Wildcards If enabled, the rule is triggered for the specified word or phrase
that contain wildcard character(s). (Wildcard characters are often used in place of
one or more characters when you do not know what the real character is or you
do not want to type the entire name).
Ends a longer word or phrase If enabled, the rule is triggered for specified text that
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Policy Manager
Shared resource
8 Under the File Format tab, select Everything to select all the file categories and its
subcategories.
You can select multiple categories and file types within the selected categories to
be matched. Selecting All in the subcategory selector overrides any other selections
that may already have been made.
9 Click Save, then Apply.
Creating new file filtering rule
1 In Policy Manager, click on Shared Resource. The Shared Resources page appears.
2 Click Filter Rules tab.
3 In File Filtering Rules pane, click Create New. The File Filtering Rule page appears.
4 Follow the instructions of Creating a new file filtering rule on page 125.
Time slots
In Time Slots, you can set up different time slots that can be applied to policies. You can
use:
Delete to delete a time slot that is not used by any of the policies.
Edit to change the name or times associated with a specific time slot.
Note
Master policies use the All the time time slot. If you want a policy to be active during a
different time slot, you must create a subpolicy and specify a different time slot.
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This chapter describes the settings and diagnostics you could perform on GroupShield
for Exchange.
Topics covered are:
On-Access Settings
Notifications
Anti Spam
Detected Items
Diagnostics
Product Log
DAT Settings
On-access settings
On-Access Settings is used to configure the General settings, Microsoft Virus Scanning API
(VSAPI) settings, and Transport Scan Settings.
163
2 In General, choose Allow Through or Remove depending on whether you want to allow
the email message through or delete it, if scanning fails.
3 In Microsoft Virus Scanning API (VSAPI):
Note
Note
Items passing in and out of the store receive a priority rating and are placed in a scanning
queue. The scanning queue allows prioritization and re-prioritization of items in the
queue.
For example, if a user tries to open an item that has not been scanned, it is assigned a
high priority, whereas items being saved or posted to public folders are assigned a low
priority. This is known as priority based queuing.
When all the high priority items have been scanned, scanning of lower priority items
begins. The latter scans on a first-in-first-out (FIFO) basis.
Note
Type Scan Timeout (seconds) to specify a time to wait for a scan to wait before it
gets timed out.
Check the Default option to use the default Number of Scan Threads, else deselect
the option and enter a desired value. We recommend you to use the Default
option.
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Note
Select Scan Inbound Mails to scan messages coming from an external server (for
example, Internet-based email messages). If this option is selected and the next
two options are deselected, then a mail going to a different domain is not
scanned.
Select Scan Outbound Mails to scan any email message that leaves your Exchange
Server or Exchange organization.
Messages are designated as outbound if at least one recipient has an external
address.
Select Scan Internal Mails to scan email messages that are being routed from one
location inside your domain to another location inside your domain.
Messages are designated as Internal if they originate from inside your domain
and ALL the recipients are located inside your domain.
Transport scanning allows you to scan SMTP traffic before it enters the Exchange
information store. SMTP Transport scanning can perform scanning of routed email
messages that are not destined for the local server and can stop delivery of messages.
SMTP Transport scanning can be applied to Microsoft Exchange 2003 with the VSAPI
2.5.
5 Click Apply.
For Exchange Server 2007
Background scanning capabilities in GSE 7.0 are enhanced using the new features
available in VSAPI v 2.6.
Also, there is a stamping mechanism in case of GroupShield for Exchange Server 2007.
After an email message is scanned, the McAfee Transport Scanner assigns a stamp
to the header of the email message. This prevents the email message from being
re-scanned by Microsoft Virus Scanning API (VSAPI).
The remaining features remain the same as that of Exchange Server 2003.
1 Click Settings & Diagnostics | On-Access Settings. The On-Access Settings page appears.
2 Under Background Scan Settings, select or deselect Enable to specify whether
background scanning should be enabled or not.
You can use Enable At and Disable At to schedule the background scanning.
3 Select Only Messages With Attachment to enable background scanning for only email
messages that has attachments.
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4 Select Only Un-Scanned Items to enable background scanning only to those messages
that have not been scanned yet.
5 Select Force Scan All to scan items irrespective of whether the item has a scan stamp
or not.
If an item has a scan stamp, it means that the item is scanned and up to date.
6 Select Update Scan Stamp to perform background scanning up to date.
When you deselect this option, do not update stamp. This feature is useful e.g. if
the vendor wants to access the messages but not necessarily virus scan them.
7 Choose the From Date and To Date fields to schedule the scan stamp update.
You also have an option to select Till Date if required.
8 In Transport Scan Settings:
Scan Inbound Mails - select to scan messages coming from an external server (for
example, Internet-based email messages). If this option is selected and the next
two options are deselected, then a mail going to a different domain is not
scanned.
Scan Outbound Mails - select to scan any email message that leaves your Exchange
Server or Exchange organization.
Messages are designated as outbound if at least one recipient has an external
address.
Scan Internal Mails - select to scan email messages that are being routed from one
Note
Under Microsoft Virus Scanning API (VSAPI), enter the Lower Age Limit (seconds) to
specify whether to scan all emails or only those that are not older than the date/time
mentioned in the setting.
This is useful in a scenario where the customer suspects an outbreak/infection of emails
that came only in the last 2 days.
This will also help in finishing the background scanning faster and hence result in lesser
load on the server.
9 Click Apply.
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Notifications
Notification settings allows the user to configure the content and SMTP address for the
administrator to send email notifications.
1 Click Settings & Diagnostics | Notifications. The Notifications page appears.
2 Type the Administrator E-mail address to notify the administrator email account of that
Exchange Server.
3 Type the Sender E-mail to notify using the sender email address.
4 Type a Subject line for notification to notify using the contents in the subject line, when
a notification is sent.
5 In Notification Text, click Edit to change the notification text that should be included in
the body of the message.
You can use more notification fields and have a custom notification.
Note
6 Select Enable Task results notification to send emails with on-demand scan and update
tasks results. The email is in HTML format and has the same data and format as Task
Result window in the UI. This feature can be enabled/disabled through this option.
By default, this feature is disabled.
7 Click Apply.
Notification fields to use:
%dts% Date and Time
%sdr% Sender
%ftr% Filter
%fln% Filename
%rul% RuleName
%fdr% Folder
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%idy% Scanned By
%svr% Server
%avd% AV DAT
%ave% AV Engine
%rpt% Recipient
%rsn% Reason
%sbj% Subject
Anti spam
You can use Anti Spam settings to configure Gateway Spam Filter and User Junk Folder
Routing.
1 Click Settings & Diagnostics | Anti Spam. The Anti Spam Settings page appears.
2 Type an email address to configure the System Junk Folder Address to filter the junk
mails.
3 Select Enable routing to the user junk folders on this server to route junk mails to the user
junk folders on the mail server.
4 Click Apply.
Detected items
You can use Detected Items to:
Specify whether local database or the McAfee Quarantine Manager should be used
for quarantining email messages.
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Note
For more information on using McAfee Quarantine Manager, please see the McAfee
Quarantine Manager v 4.1 Product Guide.
Local database
1 Select Specify location of database, choose the type of Database location in the first field
(from the drop-down), and specify a location in the second field accordingly.
2 In Maximum item size (MB), specify the maximum size, any item to be stored in the
database can be.
3 In Maximum query size (records), specify the maximum number of records that can be
returned when the local quarantine database receives a query.
4 In Maximum item age (days), specify the maximum number of days an item will be held
in the local quarantine database before being marked for deletion.
5 Click Edit Schedule of Purge of old items frequency to specify how frequently old items
that are marked for deletion are removed from the database.
6 Click Edit Schedule of Optimization frequency to specify how frequently the database is
optimized.
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7 Click Apply.
Dashboard settings
1 Click Settings & Diagnostics | User Interface Preferences. The User Interface Preferences page
appears.
2 In the Dashboard Settings tab, select Automatic refresh to specify whether the
information shown on the Dashboard should be refreshed automatically.
3 In Refresh rate (seconds), type the duration in seconds so that the information on the
dashboard is refreshed after the specified time.
4 Select Enable reports to enable or disable reporting.
5 Select Show recently scanned items to specify whether the recently scanned items
should be included in the reports.
6 In Maximum recently scanned items, specify the maximum number of recently scanned
items that should be included in the reports.
7 In Graph scale (units), type the measurement units for the scale of the graph that is
generated.
8 In Number of hours to report for, type the report generation interval (in hours) to
generate a report.
9 Click Apply.
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3 Select Anti-alias to specify whether you want to use anti-aliasing techniques when
displaying pie charts. If anti-aliasing is used, you will see smoother curves in pie
charts. If anti-aliasing is not used, pie chart curves appear more jagged.
4 Select Explode pie to specify whether the segments should remain within the circle
of the pie chart or be shown with some distance between each segment.
5 In Pie angle (degrees), specify the angle to use when drawing pie charts.
6 Click Apply.
Diagnostics
You can use Diagnostics to specify the level of debug logging required, the maximum
size of debug files, and where they should be saved. You can configure the error
reporting service settings and specify which events should be captured in the product
log and event log by specifying the product log's location, name, size limits, and
time-out settings.
Debug logging
1 Click Settings & Diagnostics | Diagnostics. The Diagnostics page appears.
2 In the Debug Logging tab, from the Level drop-down menu, specify the type of
information that should be captured in the debug log. You can select:
3 Select Limit size of debug log files to specify if you want a size limit for debug log files.
In Maximum size of debug log file, specify how large (in megabytes or kilobytes) the
debug log files can be.
4 Select Specify location for debug files to specify a location for debug files. Choose any
location from the drop-down and specify the location accordingly:
(Full Path)
<Desktop>\
<Install Folder>\
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<System Drive>\
<Program Files>\
<Windows Folder>\
Avoid using debug logging indiscriminately because it fills up the hard disk space and
affects the overall performance of the Exchange Server. It should be enabled for a
limited duration as advised by an authorized personnel (McAfee support engineer).
Note
Event logging
1 In the Event Logging tab, under Product Log, select Write information events, Write warning
events, and Write error events to include these events into the product log.
2 Under Event Log, select Write information events, Write warning events, and Write error events
to include these events into the event log.
Product log
In the Product Log tab, you can specify the location, size limit and the query time-out
settings for a product log.
1 In Locations section, select Specify location of database to specify whether you want to
use the default location for the product log or specify a different location.
If deselected, the default location is used. If selected, choose any location from the
drop-down and specify the location accordingly:
(Full Path)
<Desktop>\
<Install Folder>\
<System Drive>\
<Program Files>\
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<Windows Folder>\
2 Select Specify filename of database to specify whether you want to use the default file
name or specify a different name. If deselected, the default file name is used. The
default Database filename is productlog.bin.
3 In Size Limits section:
Select Limit database size to specify that you want to limit the size of the product
log database.
Enter the Maximum database size that the product log database can be. You can
specify the size in either megabytes or kilobytes.
Select Limit age of entries to specify a set period of time after which you want the
product log entries to be deleted.
Enter the Maximum age of entry to specify how many days an entry should remain
in the database before it is deleted.
4 In Advanced section:
Select Specify a query timeout to limit the amount of time allowed for answering a
product log query.
Enter the Query timeout (seconds) to specify the maximum number of seconds
allowed when answering a product log query.
5 Click Apply.
Product log
You can use Product Log to set up search filters that help you find information in the
product log and view the results of the search.
To search for detections:
1 Click Settings & Diagnostics | Product Log. The Product Log page appears.
2 From the Product Log section, select at least one of these filters:
Level Select Information, Warning or Error from the drop-down in the second field
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11
Note
3 Choose the All Dates radio button to include all entries, else choose Date Range and
choose the desired date range from the drop-down menu.
4 Click Search. A list of detected items matching your search criteria, are displayed in
the View Results section.
Click Clear Filter to return to the default search filter settings and Export to CSV File to
export the list of detections in .CSV format.
Note
5 Click Apply.
DAT settings
DAT files are the detection definition files, also referred to as signature files, that
identify the code anti-virus and/or anti-spyware software detects to repair viruses,
trojan horses and Potentially Unwanted Programs (PUPs).
1 Click Settings & Diagnostics | DAT Settings. The DAT Settings page appears.
2 Specify Maximum number of old DATs to specify the maximum number of DAT
generations that shall be preserved in the system during regular updates. Default
value is 10.
3 Click Apply.
Copy the configuration of the Exchange Server to an area where it can be imported
by the other Exchange Server.
Specify the location from which automatic updates are downloaded. Location
information is stored in a site list, and you can specify which site list to use.
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Configuration
You can copy the configuration of this Exchange Server system and save it to a location
where it can be imported by other Exchange Server systems. To do so:
1 Click Settings & Diagnostics | Import and Export Configuration. The Import and Export
Configurations page appears.
2 Select the Configuration tab.
3 Click Export.
4 Specify the location where the file will be stored.
5 Click Save, then Apply.
Importing a different configuration for this Exchange Server system:
1 Click Settings & Diagnostics | Import and Export Configuration. The Import and Export
Configurations page appears.
2 Select the Configuration tab.
3 Use the Filename field or Browse to locate the configuration file you want to import.
4 Click Import to import that configuration.
Note
Click Restore Default to restore the default settings and values from the
McAfeeConfig.xml file.
Site list
A site list specifies from where automatic updates are downloaded.
By default, GroupShield uses a site list that points to a McAfee site for automatic
updates, but you can use a site list that points to a different location.
If you have already created an alternative site list that you want to import:
1 In the Site List tab, use the Filename field or Browse to locate the Sitelist.xml file you
want to use.
Sitelist.xml is obtained by exporting a repository list from the ePolicy Orchestrator
Note
2 Click Import. The new site list will overwrite the existing/default site list.
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3 Click Apply.
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Index
GroupShield 7
D
Dashboard 88
dashboard 88
DAT files
Avert Labs notification service
for updates 19
updates, website 19
Anti-phish 132
anti-phish 132
Actions 118
I
Import and Export Configurations
174
Configuration 175
Diagnostics 171
Audience 16
31
Installing GroupShield 26
Introducing ProtectionPilot 77
download website 19
KnowledgeBase search 19
EICAR 39
ePolicy Orchestrator
Installation 49
Pre-requisites 47
Uninstallation 60
Contact information 19
Modifying GroupShield 43
177
N
New Features of GroupShield 12
new file filtering rule 125
Notification Settings 167
Index
On-demand scans 90
Delete 92
Modify 92
Silent Installation 32
Schedule 90
Simple Reports 95
Single Copy Cluster 34
Spam 98
Phish 98
Statistics 89
Delete 94
Modify 94
Schedule 93
submit a sample, Avert Labs
WebImmune 19
product upgrades 19
professional services, McAfee
resources 19
ProtectionPilot
Installation 79
Pre-requisites 77
threat library 19
Scheduling Tasks 83
Uninstallation 80
PUP 99
Removing GroupShield 45
Reports 90
upgrade website 19
Upgrading GroupShield 37
18
S
Scanner Control 142
90
VSAPI 164
Virus 99
178
700-1705-00
mcafee.com