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Dave@bigappleinfotech.com
CAREER SNAPSHOT
Result oriented Business Analyst with experience in Mortgage (Loan Originations,
Default servicing), Banking, Financial Services and Insurance domains with extensive
exposure to gathering & analyzing user requirements, business modeling, process
simulation and data analysis.
SKILLS INVENTORY
Worked with large datasets using SQL to conduct query-level analysis of search
results to derive insights and investigate trends; also compiled business
intelligence reports based on results
Conducted walkthroughs and reviews with cross functional teams and designed
concept work for new systems and created technical design documents
Experience of working in data management including Data Analysis, Cleansing,
Profiling, Data Mapping and Data Dictionaries.
Used Tableau for data visualizations and Dashboards.
Strong business, communications, written and presentation skills (reports,
implementation requirements, project status reports, oral presentations, emails), update team members with goals, project status, with expertise in
conflict resolution.
Extensive knowledge of business issues and processes as well as
Mortgage/Correspondent lending systems Loan Originations
Knowledge of Banking regulatory rules and regulations.
Used Unified Modeling Language(UML) to depict Current and Proposed Business
Process
Prepared Screen Mock ups, User Interface designs using wireframes (SnagIt)
Strong Knowledge of Iterative Methodologies such as Agile SDLC Practices &
Principles.
Involved in Integration based SOA(Service oriented Architecture)
Thorough exposure of conducting JAD sessions and interviews with Subject
Matter Experts (SME) and data stewards to understand the business process,
business rules, and data requirements.
Expertise in Agile, SCRUM, Waterfall SDLC (Software Development
Methodologies).
EDUCATION
MBA, Stratford University, VA
CHRONOLOGICAL EXPERIENCE
JP Morgan Chase, Lewisville, TX
Sept 2013-Present
Business Data Analyst, Mortgage Analytics Reporting
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co.
(NYSE: JPM), a leading global financial services firm with assets of $2.3 trillion and
operations in more than 60 countries We serve more than 50 million consumers and
small businesses through more than 5,600 bank branches, 18,700 ATMs, credit cards,
mortgage offices and online and mobile banking as well as through relationships with
auto dealerships.
Within Chase, Mortgage Banking helps customers achieve and sustain homeownership
by offering purchase and refinance home loans to first-time and experienced
homebuyers, servicing residential mortgage loans, and providing affordable solutions
to customers struggling with their mortgage payments.
Project Details:
Responsibilities:
Developing operational metrics for Third Party oversight group to present to
higher executives.
Responsible for developing requirements on Performance Metrics and Dashboard
for Third party oversight Group.
Managed the Data Dictionary of Third Party oversight group
Acted as Data Steward and provide data mappings to Data Management council
group based on the requests from CFPB, HUD, OCC on Modification credit
estimates, Foreclosure preventive activities etc.
Extensive knowledge in Data Analysis and management
Extensively using SQL queries for data quality analysis, profiling and cleansing to
ensure modification efficiency/Foreclosure/Bankruptcy timelines
Documented and communicated the data issues found with the Third party
vendor for remediation.
Created process flow for Operational metrics generation and Defect
Management flow for the group
Creating inventory template to capture all the reports being generated for the
management to move into new data warehouse
Monitored the overall quality of Subservicing data.
Manage the data ensure consistent definitions, business naming standards, data
mapping.
Documented use cases, functional specifications, source to target mappings that
capture business data and reporting requirements.
Used Tableau for data visualizations and Dashboards.
Worked with project manager to produce effort estimates, ensure task
completion within estimates, identify and communicate variances.
IBM Corporation (Client: JPMorgan Chase) Jersey City, NJ
2013
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Nov 2011-Jan
Prepared custom reports and performed SQL query, data analysis, profiling and
Used TOAD to query the loans based on the Data Element mapping provided.
the requirements.
Involved in creating targeted questionnaires for SMEs to gather requirements.
Wrote the requirements for an enhancement to the loan origination system
Interviewed business users to gather requirements and analyzed the feasibility
of their needs by coordinating with the Project Manager and technical lead.
Identified, researched, investigated, analyzed, defined opportunities for business
process improvement, documented business processes and initiated efforts to
make improvements.
Involved in SOA based Integration of the project.
Contributed to the definition of scope, performed extensive requirement analysis
and defined functional specifications.
Involved in Requirements scoping and identifying high priority requirement for
implementation.
Facilitated review meetings to ensure that the project was implemented within
the specifications of the contract.
Validated technical designs created by IT developers against functional
specifications.
Assisted QA team in reviewing test cases, test plans and tested the final
application for usability testing to verify whether all the user requirements were
catered to by the application.
Generated a streamlined process to understand the various steps in the Loan
Lifecycle and desired functionality of the new system by interacting with users,
management, SME, stakeholders, Lenders and underwriters.
Assisted Project Manager in setting realistic project expectations and in
evaluating the impact of changes on the organization and plans accordingly and
conducted project related presentations.
Conducted JAD sessions to develop and agree upon a system that focuses on the
business requirements.
Participated regularly in walkthroughs and review meetings with Project
Manager, QA and developments
Regularly interacted with offshore development teams.
As support to the Project Manager defined eBusiness processes, analyzed and
documented requirements, identified gaps, evaluated requirements and change
requests, managed scope and transferred knowledge.
Partnered with the business stake holders, process owners, users to identify their
requirements, produced detailed specifications, planned the project deliverables
with the software development team
Created business vision and scope definition and business requirement
presentations using Microsoft Power Point.
Entered requirements into Caliber Requirements Management Tool.
Developed Use Case diagrams by analyzing the business process followed by
activity diagrams and sequential diagrams, work/process flow and data flow
diagrams using MS Visio and ERwin.
Analyzed, collected and prepared user requirements, definitions, scope and
expectations for deliverable plans.
Used UML for Visual modeling and created detailed Use-Case Specification to
describe the interaction and functional requirements of the system.
Used SnagIT for GUI based front end prototype and simulation.
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Analyzed and evaluated all the information gathered from multiple sources,
reconciled conflicts and decomposed high-level information into details.
Abstracted up from low-level information to a more general understanding,
distinguished user requests from the underlying true needs, and distinguished
solution ideas from requirements.
Involved on shadowing sessions with Business users to know about the business
process and application functionality.
Documented the defects and their trailing history in the Test Director and helped
developers recreate defects by executing the related scenarios in order to
identify the root cause of defect.
Amica Mutual Insurance Co., Lincoln, RI
2011
Business Analyst
Business Analyst
The project was Payment Program regulatory changes (PPRC). Payment Programs are
offered to the customers with financial difficulties.
Responsibilities:
Conducted interviews with key business users to collect requirements and
business process information.
Performed gathering , analysis , review and signoff of business requirements and
conducting of interviews , sessions etc
Created Process flows based on the requirements to define the user interface
and written activity steps.
Prepared Screen Mock ups, User Interface designs using wireframes
Participated in Requirements Walkthroughs, Defect Review Meetings, and Status
Meetings.
Performed Gap analysis to determine the as is system, documented the Gaps
and consulted the development team and project manager to fix the issues.
Re-engineered the system to document the User interface based on the current
functionality of the application.
Performed Business Process Reengineering (BPR) / Gap Analysis to check the
compatibility of the existing system infrastructure with the new business
requirements
Created Screen Mockups/Definitions using MS Visio.
Worked closely with lead to create the Impact matrix to document the impacts
on other blocks.
Worked with application development team to identify bottlenecks that could
hinder progress of development.
Collaborated with developers as needed to determine the root cause of defects
Checked validation of the application against the requirements
Bank of America, New York, NY
Feb 2006 Aug
2008
Business Analyst
The CRE (Consumer Real Estate) Division provides mortgage loans to homebuyers, and
adjusts its staffing levels according to fluctuating interest rates and real estate. Was
the responsible Sr. Business Analyst for project FIRE-- designed to create an
automated Business Performance Management (BPM) system that could be used at
both the divisional and market levels. The solution needed to be simple and intuitive
because of the large amounts of data being passed back and forth between the
financial group and the sales group. In addition, the system needed to be Web-based so
that remote offices could communicate in real-time. Finally, the CRE Division needed
data modeling capabilities for advanced scenario planning, so that the bank could
create more flexible and more accurate long-term projections.
Responsibilities:
Worked with a team of 4 Business Analysts.
Was an integral part of business process redesigning.
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