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SSM_GSPM_04 Self-evaluation
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Select one:
a. Good administrative skills.
b. Good planning skills.
c. Good client-facing skills.
d. Good communication skills.
Keep in mind that a great project manager is the one with good communication
skills. According to PMIs standards, a project manager should spend more than
90% of his or her time on communications. The other skills (options A, B and C)
are also important to have. However, the question is asking for the MOST
important one of all. Therefore, option D is the correct answer.
The correct answer is: Good communication skills.
Question 2
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Frank and Maria are having a conversation about the main output coming
from their activities regarding the identify stakeholders process. They
notice that they have a document with details about identification
information, assessment information and stakeholder classification.
What document are they referring to?
Select one:
a. Project Management Plan.
b. Project Communications Plan.
c. Stakeholder Register.
d. Resource Breakdown Structure.
The main output of the identify stakeholders process is the Stakeholder Register.
This contains all details related to the identified stakeholders including, but not
limited to identification information, assessment information and stakeholder
classification. Option A, B and D are incorrect ones.
The correct answer is: Stakeholder Register.
Question 3
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Select one:
a. He needs to develop a new Schedule to bring the Project back on track.
b. He needs to develop a communication plan to integrate the team.
c. He should not do anything. The Project is under Budget.
d. He should get help from first line softwares manager.
Even though the project is behind Schedule, this is not real problem Robert is
dealing with. Notice that Robert as a PM has some problems to be addressed
with his team, and for that reason, his soft skills will be quite important.
Therefore, to work on a communication plan in order to integrate the team is the
best answer to the question.
The correct answer is: He needs to develop a communication plan to integrate
the team.
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Question 6
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Angela and Patricia are leading a complex TeleCom Project for a local
company. They are working on tools and techniques for identifying
stakeholders. Which of the following is NOT a model for stakeholder
analysis:
Select one:
a. Power-Interest.
b. Power-Influence.
c. Influence-Impact.
d. Leadership-Ability.
Options A, B and C are all classification models used for stakeholders analysis.
Option D is not a classification model, it is a soft skill a good project manager
should have to manage his or her project accordingly. Therefore, option D is the
correct one. You need to read carefully the question and make sure you
understand what is being asked.
The correct answer is: Leadership-Ability.
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Question 9
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Your latest review of the Project status shows it to be more than three
week behind Schedule and with a CPI of 0,75. In addition, it has been
noticed tha both risks and issues have been increased recently. You
are require to communicate this to the customer. This message should
be:
Select one:
a. Formal and written.
b. Informal and written.
c. You do not need to communicate how bad the Project is.
d. Informal and verbal.
Under the circumstances provided, it is important to communicate and work with
stakeholders to meet their needs-expectations, address issues as they occur,
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As a project moves though its life cycle, the project managers style
should change from:
Select one:
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b. Informal verbal.
c. Paralingual.
d. Non-verbal.
PMBoK 13.3.2.1 Keep in mind that communication is a powerful tool project
managers need to use on a daily basis. Notice that the project manager is setting
up a meeting to discuss about the quality test that failed. Normally, he or she will
just call his or her team to participate (have some conversations) on the meeting.
Therefore, B is the correct answer. The question does not show main concerns
about progress done, so a formal verbal communication is not required, option
A. Paralingual is the pitch and tone of voice used to convey a message, option
C. Non verbal is base on physical mannerisms, option D, which is incorrect.
The correct answer is: Informal verbal.
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Frank has taken over as project manager for a medical device company
that is completing the design phase, however, change requests that
affect the requirements are still pouring in from several stakeholders.
Which of the following would have been MOST helpful in this situation:
Select one:
a. A project sponsor who is involved in the project
Question 4
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a. Define Scope
b. Create WBS
c. Validate Scope
d. Plan Scope Management
PMBoK 5.1.1 You need to read the question carefully. Also, you need to know
the inputs, tools & techniques and output from the project scope management
knowledge area. Requirement documentation will be an input of the Define
Scope process, Create WBS process, Validate Scope process and Control
Scope process. However, Requirement documentation is NOT an input of the
Plan Scope Management process. Therefore, option D is the correct answer.
The correct answer is: Plan Scope Management
Question 5
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Select one:
a. To help manage senior management expectations
b. To be the primary interface with the customer
c. To fund the project and formally accept the product
d. To help exert control over the funtional managers
PMBoK 5.1 It is the sponsors job to pay for the project and to accept the
product. Choice A is really the project managers job. It is also for choice B.
Option D is not a function of the sponsor. If more control were needed over the
functional managers, that would be the role of the senior management.
The correct answer is: To fund the project and formally accept the product
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Question 7
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Luisa, project manager for a marketing company, fails to obtain from team
members adequate information on their percent of work completed.
Team members claim they do not know exactly what to do and therefore
cannot measure their percent of work completed. This is an example of:
Select one:
a. Lack of the project scope statement
b. Lack of cooperation from team members
c. Lack of the work breakdown structure
d. Lack of clarification meetings on the work
PMBoK 5.3 This one is not hard if you read it carefully. Correct answer is C.
Keep in mind that the WBS is a hierarchical decomposition of the total scope of
work to be carried out by the project team to accomplish the project objectives
and create the required deliverables. If the WBS does not exist, problems like the
ones mentioned on the question will be part of project managers daily activities.
The correct answer is: Lack of the work breakdown structure
Question 8
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Question 9
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Select one:
a. Project Scope Management
b. Collect Requirements
c. Define Scope
d. Verify Scope
PMBok 5.3 The project scope statement is created as part of the Define Scope
process. Option A is incorrect because it is the name of the knowledge area and
not a process. Option D represents a monitoring and controlling process, which
usually results in outputs such as change requests but never planning
documents.
The correct answer is: Define Scope
Question 10
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Select one:
a. Gaining formal acceptance of the project deliverables from the customer
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a. Decomposition
b. Paretto analysis
c. Variance analysis
d. Interviews
PMBok 5.2 Variance analysis is the tool to control scope. Options A, B, and D
are different tools to use on other project management processes.
The correct answer is: Variance analysis
Question 4
Correct
All of the following options are NOT tools or techniques of the Define
Scope process, except:
Select one:
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a. Decomposition
b. Product analysis
c. Scope statement
d. Stakeholder register
PMBoK 5.2.2 Define scope is the process of developing a detailed description
of the project and product. The tools used in this process are: Expert judgment,
Product analysis, Alternatives generation and Facilitated workshops. Therefore,
option B is correct.
The correct answer is: Product analysis
Question 5
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The project manager and the customer on a project are meeting together
to review the product of the project against the documented scope.
Which tool would be MOST appropriate to use during this meeting?
Select one:
a. Verification analysis
b. Inspection
c. Gap analysis
d. Feature review
PMBok 5.5 The project manager and customer are involved in the validate
scope process, and the tool used here is inspection. A, C and D are not
documented as part of the processes.
The correct answer is: Inspection
Question 6
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The product you have delivered has been reviewed carefully against the
scope and is now being brought to the customer for formal acceptance.
Which process is the project in?
Select one:
a. Validate Scope.
b. Audit Scope
c. Close Scope
d. Control Scope
PMBok 5.5 The customer accepts the scope of the product in Validate Scope.
The correct answer is: Validate Scope.
Question 7
Correct
Select one:
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a. Define Scope
b. Define Activities
c. Create WBS
d. Collect Requirements
PMBoK 5.1 Project scope management includes the following processes: Plan
scope management, Collect requirements, Define scope, Create WBS, Validate
scope and Control scope. Define activities (option B) is part of the Time
Management Process. Therefore, the correct answer to the question.
The correct answer is: Define Activities
Question 8
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Question 9
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For your new medical project, a team member has asked you which
document contained detailed descriptions of work packages. What must
you have shown that member?
Select one:
a. Project scope statement
b. WBS Dictionary
c. Scope management plan
d. Activity list
PMBoK 5.3.3.2 The WBS dictionary is a document that provides detailed
deliverable, activity, and scheduling information about each component in te
WBS.
The correct answer is: WBS Dictionary
Question 10
Correct
Select one:
Flag question
a. Project team
b. Project manager and team
c. Project customer and manager
d. Project stakeholders
PMBoK 5.3 The WBS is a communication tool to be used among stakeholders.
Notice that stakeholders mean the team, managers, and even customers. The
correct answer is option D.
The correct answer is: Project stakeholders
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You are a new project manager assigned to a troubled manufacturing project that
is 20% into the planning phase. What is the FIRST thing you should do?
Select one:
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Question 2
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Select one:
a. The project scope statement
b. The project scope management plan
c. The work breakdown structure
d. The WBS dictionary
Answer: B The scope baseline represents the documented scope once it has
been defined and is under control. The three primary ingredients of the scope
baseline are the scope statement, the WBS, and the WBS dictionary. The scope
management plan is not part of the scope baseline.
The correct answer is: The project scope management plan
Question 3
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17 18 19 20 21 22 23 24
25
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Question 4
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As a project moves though its life cycle, how should the project managers style
should evolve?
Select one:
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Question 5
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Mark 1.00 out of
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You have taken over as project manager for a data warehouse project that is
completing the design phase. However, change requests are still pouring in from
many sources, including your boss. Which of the following would have been
MOST helpful in this situation?
Select one:
a. A project sponsor who is involved in the project
b. A clearly defined scope management plan
c. A Change Control Board
d. A change evaluation system
Answer: B This one is tricky. If you missed it, don't feel bad. The reason B is
correct is that the scope management plan contains a plan for how changes will
be handled. If too many changes are pouring in, it is likely that the scope
management plan was not well defined. A is incorrect because it is not the
sponsor's role to control change. He or she is paying you to handle that. C is
incorrect because if the Change Control Board exists on your project, it only
evaluates changes. D is incorrect since the change evaluation system is a
made-up term not found in PMI's processes.
The correct answer is: A clearly defined scope management plan
Question 6
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Question 7
Correct
Within the project management context, what is the RAM structure used to
define?
Select one:
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Question 8
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Select one:
a. Written, verbal, and nonverbal
b. Upward, downward, and lateral
c. Written, verbal, and graphic
d. Written, formal letter, and email
Answer: A Remember that based on what we have read, the major types of
communication are the ones in option A. The other choices are incorrect.
The correct answer is: Written, verbal, and nonverbal
Question 9
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Mark 1.00 out of
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Patricia is leading a finance project for a global company. She is working on tools
and techniques for identifying stakeholders. Which of the following is NOT a
model for stakeholder analysis?
Select one:
a. Power-Interest
b. Power-Influence
c. Influence-Impact
d. Leadership-Ability
Answer: D It is important to keep in mind the main tools and techniques that
every process has. We are reviewing the Identify Stakeholder process, which
uses all of the models above except for D.
The correct answer is: Leadership-Ability
Question 10
Correct
The project has completed the Execution process, and now it is time for the
product of the project to be accepted. Who formally accepts the product?
Select one:
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Question 11
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Select one:
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Question 12
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You are a project manager who has been brought in to manage an ongoing
project with high levels of conflict. Based on your experience, team members are
probably under high levels of stress due to which factor?
Select one:
a. A lot of rain causing the team members to worry about bad traffic
b. Too much paperwork to be done
c. Other team members personalities that produce constant stress
d. Priority of work issues
Answer: D Although interpersonal relationships can cause conflict within a team;
the priority of work issues is the primary source for project conflict.
The correct answer is: Priority of work issues
Question 13
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Select one:
a. Gaining formal acceptance of the project deliverables from the customer
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Question 14
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Select one:
a. Project Historical Information Plan
b. Scope Planning
c. Scope Definition
d. Scope Verification
Scope Verification
Scope Verification
Question 15
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The product you have delivered has been reviewed carefully against the scope
and is now being brought to the customer for formal acceptance. Which process
is the project in?
Select one:
a. Scope Verification
b. Scope Auditing
c. Scope Closure
d. Scope Control
Answer: A The customer accepts the scope of the product during the Scope
Verification process.
The correct answer is: Scope Verification
Question 16
Correct
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Select one:
a. The work packages for the project
b. A high-level description of the scope
c. The level of effort associated with each scope element
d. A detailed description of the scope
Answer: D The project scope statement needs to include a detailed description
of the scope. Choice A is incorrect since the WBS is created later as part of the
Create WBS process. B is tricky but it is incorrect. The preliminary scope
statement contains a high-level description of the scope, whereas the project
scope statement is detailed. C is incorrect because the level of effort is
estimated after the scope has been defined.
The correct answer is: A detailed description of the scope
Question 17
Correct
Mark 1.00 out of
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Select one:
a. The senior management statement of fitness for use
b. The scope change control system
c. A description of how the WBS will be created
d. A description of how acceptance will be handled
Answer: A A is the only choice that is not part of the scope management plan.
It is a made-up term. B, C, and D all belong to the scope management plan.
The correct answer is: The senior management statement of fitness for use
Question 18
Correct
Mark 1.00 out of
1.00
Flag question
Select one:
a. Good administrative skills
b. Good planning skills
c. Good client relations skills
d. Good communication skills
Answer: D As we have covered during this course, communication skills are very
important for project managers. Project managers spend more than 90% of their
time on this area.
The correct answer is: Good communication skills
Question 19
Correct
Mark 1.00 out of
1.00
Flag question
The project manager and the customer on a project are meeting together to
review the product of the project and compare it to the documented scope.
Which tool would be MOST appropriate to use during this meeting?
Select one:
a. Verification analysis
b. Inspection
c. Gap analysis
d. Feature review
Answer: B The project manager and customer are involved in the Scope
Verification process, and the tool used here is inspection. The product is
inspected to see if it matches the documented scope. A, C, and D are not
documented as part of this process.
The correct answer is: Inspection
Question 20
Correct
Mark 1.00 out of
1.00
Flag question
Mark has taken over a project that is beginning the construction phase of the
product. However, he discovers that no work breakdown structure has been
created. Which choice represents the BEST course of action?
Select one:
a. He should refuse to manage the project.
b. He should stop construction until the work breakdown structure has been
created.
c. He should consult the WBS dictionary to determine whether sufficient
detail exists to properly manage construction.
d. He should document this to senior management and provide added
oversight on the construction phase.
Answer: B In this situation, you cannot simply skip the WBS, as you may be
tempted to do. Mark should take time to create the WBS, which is usually not a
lengthy process. A may sound good, but in reality a project manager needs to
be ready to work to solve most problems. C is incorrect since the WBS
dictionary cannot be created properly unless the WBS is created first. D is
incorrect since merely documenting that there is a serious problem is not a
solution. The real problem is that the WBS has not been created, and that will
trickle down to more serious problems in the future of the project.
The correct answer is: He should stop construction until the work breakdown
structure has been created.
Question 21
Correct
Mark 1.00 out of
1.00
Flag question
You are managing a large IT project for a global company. While executing the
work packages, a serious disagreement regarding the interpretation of the scope
is brought to your attention by your software specialists. How should this dispute
be resolved?
Select one:
a. The project team should decide on the resolution.
b. The dispute should be resolved in favor of the customer.
c. The dispute should be resolved in favor of senior management.
d. The project manager should escalate the issue to the functional manager.
Generally speaking, whenever you have a problem related to any disagreements,
the problem should be resolved in favor of the customer. A is not a good choice
because it is your job to keep the team focused on doing the work and out of
meetings where they are arguing about the scope. C is incorrect because all
things being equal, project disputes should be resolved in favor of the customer
and not in favor of senior management. D is incorrect because the project
manager does not need to bring up this situation to the functional manager.
The correct answer is: The dispute should be resolved in favor of the customer.
Question 22
Correct
Mark 1.00 out of
1.00
Flag question
Select one:
a. Creation of the work breakdown structure
b. Creation of the project scope management plan
c. Creation of the scope baseline
d. Creation of the preliminary project scope statement
Answer: D The preliminary scope statement is typically created quite early in the
project. In this case, it would be created well before the work breakdown structure
and the scope baseline (which is made up of the scope statement, the WBS, the
WBS dictionary). The project scope management plan is typically created shortly
after the preliminary scope statement.
The correct answer is: Creation of the preliminary project scope statement
Question 23
Correct
Mark 1.00 out of
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Roy and Tony are having a conversation about the main output coming from their
activities regarding the Identify Stakeholders process. They notice that they have
a document with details about identification information, assessment information,
and stakeholder classification. On the other hand, the project is ahead of
schedule and it has a CPI of 0.97. What document are they referring to?
Select one:
a. Schedule management plan
b. Cost management plan
c. Stakeholder register
d. Resource breakdown structure
Answer: C Option C is the only correct answer to the question. Have you
noticed some distraction elements as part of the questions? For instance, the
project being ahead of schedule and the cost performance index (CPI) do not
have anything to do with the question asked. Make sure you are aware of this
type of question while taking your exam.
The correct answer is: Stakeholder register
Question 24
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Mark 1.00 out of
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Question 25
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Mark 1.00 out of
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Maria manages a large project under a lot of pressure from the customer. The
project has seventy-five stakeholders in two different regions. Why is the
stakeholder analysis important?
Select one:
a. Stakeholders located in different regions may speak different languages.
b. Gaps between the current and desired stakeholder engagement can be
identified.
c. The customer needs to be less informed.
d. The project charter was not approved by the appropriate members.
Answer: B Option B is correct because actions and communications will help to
close the gaps coming from the stakeholder engagement process.
The correct answer is: Gaps between the current and desired stakeholder
engagement can be identified.
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SSM_GSPM_04