Ultimate Jabber Lab For UC10x LabGuideVersion 7 2 CL2014

The Ultimate BYOD & Jabber Lab
for Unified Communications 10.x

Lab Guide Version 7.2
Brought to you by the Solutions Readiness Engineers

Table of Contents
What is Presence ...............................................................................................................................................3
Lab Overview ........................................................................................................................ 5
Task 1: Accessing the Lab Equipment .................................................................................... 10
Task 2: Connecting to Remote Workstations & Servers ............................................................ 12
Section 1: Pre-Deployment Best Practices ............................................................................. 17
Pre-Deployment Task 1: DNS Service Record Look Up................................................................... 18

Pre-Deployment Task 2: Adding User Photos to AD......................................................................... 22
Pre-Deployment Task 3: ProxyAddress in AD ..................................................................................... 26
Pre-Deployment Task 4: CUCM Server Name to FQDN................................................................... 28
Section 2: Deployment Configuration Best Practices ............................................................... 30
Deployment Task 1a: Cisco UCM Configuration Steps ................................................................... 31

Deployment Task 1b: Cisco UCM Device Steps ................................................................................ 44
Deployment Task 2: CUCM IM&P Srv Init Configuration ................................................................ 64
Section 3: Desktop Deployment Best Practices ....................................................................... 71
Desktop Deploy Task 1: Installing Jabber for Windows .................................................................. 72

Section 4: Jabber Work Flow Scenario .................................................................................... 90
Section 5: Federation ........................................................................................................ 149
Section 6: Bring Your Own Device (BYOD) ........................................................................... 161
Bring Your Own Device (BYOD) ........................................................................................... 162
Task 1: BYOD Cisco Jabber for iPhone (optional) ...................................................................... 164

Task 2: BYOD Cisco Jabber for iPad ................................................................................................ 178
Task 3: BYOD Cisco Jabber for Android ......................................................................................... 187
End Of Lab ....................................................................................................................... 194
Presented by -- Solutions Readiness Engineers (SRE)
Page 2 of 194

What is Presence
The following is an excerpt from the Cisco Unified Communications System 9.x SRND:
http://tinyurl.com/CUCSRND9x
http://tinyurl.com/CUCSRND10x
Cisco IM & Presence (formerly known as Cisco Unified Presence - CUP) is an XMPP standards-based
platform that collects information from multiple sources about user availability and communications
capabilities to provide rich presence status thereby facilitating presence-enabled communications
with Cisco Unified Communications and other critical business applications. Some of the benefits of
having this rich presence information include:
Increase productivity: Connect with colleagues on the first try by knowing their availability
in advance on Cisco Jabber Client
Enhance collaboration: Share availability information and instant messages with

coworkers within your business or between businesses with Cisco Jabber Client
Streamline communications: View telephony status of coworkers from Cisco Jabber

Client, simply click to call them through Cisco Unified Communications Manager.
Presence-enabled business applications: Expose presence information and user

communications capabilities in corporate web directories, point of sales applications, or
customer relationship management systems through Cisco Unified Application Environment
and standards-based APIs on Cisco IM and Presence.
Improve first-call resolution and customer satisfaction: Allow subject matter experts
anywhere in your enterprise to handle incoming customer calls with presence capabilities delivered
with Cisco Unified Expert Advisor, Cisco Unified Presence, and Cisco Unified Personal Communicator.
Presence refers to the ability and willingness of a user to communicate across a set of devices. It
involves the following phases or activities:
Publish user status

User status changes can be published automatically by recognizing user keyboard
activity, phone use, or device connectivity to the network.
Collect this status

The published information is gathered from all the available sources, privacy policies
are applied, and then current status is aggregated, synchronized, and stored for
consumption.
Consume the information

Desktop applications, calendar applications, and devices can use the user status
information to provide real-time updates for the end users to make better
communication decisions.
Page 3 of 194

Cisco IM & Presence Architecture
The Cisco IM & Presence server uses standards-based SIP, SIP for Instant Messaging and Presence
Leveraging Extensions (SIMPLE), and Extensible Messaging and Presence Protocol (XMPP) to provide
a common demarcation point for integrating clients and applications into the Cisco Unified
Communications System. Cisco IM and Presence also provides an HTTP interface that has a
configuration interface through Simple Object Access Protocol (SOAP), a presence interface through
Representational State Transfer (REST), and a presence, instant messaging, and roster interface
through JabberWerx AJAX. The JabberWerx AJAX interface communicates to the Bidirectionalstreams Over Synchronous HTTP (BOSH) interface on the Extensible Communications Platform
within Cisco Unified Presence. The Cisco IM and Presence server collects, aggregates, and
distributes user capabilities and attributes using these standards-based SIP, SIMPLE, XMPP, and
HTTP interfaces.
Cisco or third-party applications can integrate with presence and provide services that improve the
end-user experience and efficiency The core components of the Cisco IM and Presence server
consist of: the Jabber Extensible Communications Platform (XCP), which handles presence, instant
messaging, roster, routing, policy, and federation management; the Rich Presence Service, which
handles presence state gathering, network-based rich presence composition, and presence-enabled
routing functionality; and support for ad-hoc group chat storage with persistent chat and message
archiving handled to an external database. If persistent chat is enabled, ad-hoc rooms are stored to
the external PostgreSQL database for the duration of the ad-hoc chat. This allows a room owner to
escalate an ad-hoc chat to a persistent chat; otherwise, these ad-hoc chats are purged from
PostgreSQL at the end of the chat. If persistent chat is disabled, ad-hoc chats are stored in volatile
memory for the duration of the chat.
Applications (either Cisco or third-party) can integrate presence and provide services that improve
the end user experience and efficiency. In addition, Cisco Jabber client is a supported client of the
Cisco IM and Presence server that also integrates instant messaging and presence status.
The Cisco IM and Presence server also contains support for interoperability with Microsoft Live
Communications Server 2005 or Office Communications Server 2007 and the Microsoft Office
Communicator client for any Cisco Unified IP Phone connected to a Unified CM. The Microsoft Office
Communicator client interoperability includes click-to-dial functionality, phone control capability, and
presence status of Cisco Unified IP Phones.
Related Documentation on-line at Cisco.com
Cisco Field Trainers YouTube Channel
http://youtube.com/CiscoFieldTrainers
Cisco Jabber iPhone Overview
http://youtu.be/11E2DKpTnx0
Page 4 of 194

Lab Overview
Audience and Prerequisites
This document is intended to assist solution architects, sales engineers, field engineers, and
consultants in learning and deploying many of the features of Cisco Unified Communications 10.x
System. This document assumes the reader has an architectural and administrative understanding
of the CUCM and has reviewed the latest CUCM SRND.
Basic knowledge of how to install and administer CUCM and IM&P is recommended however not
necessary.
This is a complex lab with many servers and devices interacting
with each other. It is strongly recommended that a dedicated and
undisturbed six hour window be committed to when completing
this lab.
About The Lab

The BYOD & Jabber Lab for UC 10 is completely self-paced and virtualized. Although great lengths
are taken to make all labs as true to real world as possible, this lab is a virtual lab where pods are
cloned, unconventional techniques are utilized that would not typically be done in a production
environment.
In the lab, we will be using Remote Desktop Protocol (RDP), Jabber softphones as well as other
software applications. The goal of the lab is for the attendee to become familiar with the setup,
implementation and usage of CUCM/IMP and Jabber.
This lab was upgraded from a previous UC 9.x Jabber lab and many of the old host names have not
been changed to save on development time. All CUCM/IM&P/CUC servers have been upgraded to
10.x but many of the host names have remained the same, so the student will see for example
SiteA-CUCM911 host name but the server is really running 10.0.1 code.
Disclaimer
This lab is primarily intended to be a learning tool. In order to convey specific information, the lab
may not necessarily follow best practice recommendation at all times. This exercise is intended to
demonstrate one way to configure the network, servers and applications to meet specified
requirements for the lab environment. There are various ways that this can be accomplished,
depending on the situation and the customers goals/requirements. Please ensure that you consult
all current official cisco documentation before proceeding with a design or installation.
Page 5 of 194

Lab Guide Key
The following is a description of the conventions, colors, and notation used through this
document:
Sections with this background color and this icon touch on the business benefits of the
step or task with items and talking points highlighting a value proposition of a Solution.
Sections with this background color and this icon cover the technical description of the
step or task, with items and talking points of interest to technical audiences.
Sections with this background color and this icon provide a lab tip for the step or task.
Sections with this background color and this icon are for scenario description: Provides
background information for performing a step or task.
Sections with this background color and this icon represent a warning: read this section for
special instructions and considerations.
Pods
There are 30 pods in this lab environment with a designation of one pod per student. Each pod is
comprised of two sites: SiteA and SiteB. The student will configure SiteAs Jabber client; SiteB, in
the essence to conserve time, will be preconfigured. Each pod will also contain the following server
configurations:
CUCM 10.0.1.10000-24 Server Providing local device registration and call control
Cisco Unified CM IM & Presence Server 10.0.1.10000-24 Providing Presence and
Instant Messaging
Cisco Unity Connection 10.0.1.10000-26 Providing Unified Messaging & Voice Mail
Four Windows 7 Workstations Student pod access and call clients
Welcome To the SRE Lab

We hope you enjoy your stay!
Page 6 of 194

Lab Topology
In this lab topology each device is a virtual machine (VM). This lab is operating on Unified Computer
System (UCS) B-Series or C-Series systems. VMware ESXi 5.1 is the operating system and
hypervisor running on each lab host computer.
The lab UCS host computers are oversubscribed and are not following Ciscos best
practices for UC on UCS. Please follow the best practices outlined on the ucvirtualized web site, this web site can be found here. http://cisco.com/go/ucvirtualized
Page 7 of 194

Lab Addressing Tables Internal and External Addresses
Domain SiteA.com and SiteB.com

Subnet Masks /24
X instructor assigned pod number

30 total pods
Cisc0123 (C i s c zero 1 2 - 3) is the password used throughout the lab for all
workstations and systems.
Host
Name
SiteA
SiteA-CUCM911
SiteA-IMP01
SiteA-CUC911
SiteA-AD
SiteA-WS01
SiteA-WS02
IP Address
External
Domain\User
172.19.X.10
172.19.X.12
172.19.X.15
172.19.X.20
172.19.X.101
172.19.X.102
10.1.2.10
10.1.2.12
10.1.2.15
10.1.2.20
10.1.2.101
10.1.2.102
Administrator
Administrator
Administrator
Administrator
SiteA\aadams
SiteA\bblack
Cisc0123
Cisc0123
Cisc0123
Cisc0123
Cisc0123
Cisc0123
SiteB
SiteB-CUCM911
SiteB-IMP911
SiteB-CUC911
SiteB-AD
SiteB-WS01
StieB-WS02
172.19.X.110
172.19.X.112
172.19.X.115
172.19.X.120
172.19.X.201
172.19.X.202
10.1.2.110
10.1.2.112
10.1.2.115
10.1.2.120
10.1.2.201
10.1.2.202
Administrator
Administrator
Administrator
Administrator
SiteB\aace
SiteB\bbad
Cisc0123
Cisc0123
Cisc0123
Cisc0123
Cisc0123
Cisc0123
IP Address Internal
(Use from Student WS)
Password
If you use the VM Workstations to access the servers (CUCM etc.) you will need to
use the INTERNAL addresses for the servers.
System Version Table

Description
Cisco Unified Communication Manager
Cisco Unified CM IM & Presence
Cisco Unity Connection
Student Remote Work Stations
MS Active Directory Server
Jabber PC
Version
10.0.1.10000-24
10.0.1.10000-24
10.0.1.10000-26
Windows 7
Windows 2008 R2 64
Version 9.7
Page 8 of 194

Connectivity to the Lab Environment
Detailed instructions will be given at the beginning of Task 1. Connectivity to the lab will be
achieved through a VPN connection via Cisco AnyConnect and thereafter Remote Desktop Procedure
(RDP) to the workstations.
Lab Pre-configuration
There are many parts of the lab that are prebuilt and preconfigured before the start of class.
Namely:
CUCM/IM&P/CUC/Windows Server & Workstation Installations
Basic Dial Plan
User, Passwords, & PINs
Voice Mail Configuration
CIPC devices added to CUCM database
2 Windows 7 workstations per site, two sites per pod with CIPC running at startup and
registered to CUCM
Microsoft Windows 2008 R2 server with AD, DNS, DHCP, NTP, FTP installed in the central
HQ. All users and DNS entries configured in advance
Site B is completely pre-configured
Page 9 of 194

Task 1: Accessing the Lab Equipment

Complete this lab exercise to get connectivity to the lab.
Activity Objective
In this activity, you will learn the methods to access the lab equipment remotely.
Required Resources
These are the resources and equipment that are required to complete this activity. Student PC
connected to the internet.
This section is for students

that have Cisco AnyConnect
installed on their computer.
Cisco AnyConnect Pre-Installed
This section is for students that

DO NOT have Cisco AnyConnect
installed on their computer.
Install and Connect with Cisco

AnyConnect SSL VPN Client
The ASA might require an upgrade of

the AnyConnect client on the student
computer if an older version is in use
Step 1 Launch the Cisco AnyConnect VPN client
Step 2 Enter uctraining.cisco.com/jabber
Step 1 Open a web browser and connect to

https://uctraining.cisco.com/jabber
Step 2 Click Continue or Proceed Anyway, on
security certificate error on the browser.
Step 3 At the SSL VPN Portal, enter the
Username and Password assigned by the
Proctor at the start of the lab (username =
stu5xy (xy=pod#), for example stu501
for pod01, and stu522 for pod22)
Step 3 Click Connect
Step 4 Click Login
Step 4 Enter the lab Username & Password

(username = stu5xy (xy=pod#), for
example stu501 for pod01, and stu522 for
pod22). The password will be assigned by
the instructor at the start of the lab
Step 5 Click Continue on the Welcome Banner
Page 10 of 194

Step 6 Observe and wait for the auto VPN

connection to finish connecting
Step 5 Click OK to login

Step 6 Click Accept on the connection banner
Step 7 Continue to Task 2
Step 7 Click Yes on any and all security warnings.

Step 8 You should be automatically connected
with the lab
Step 9
Continue to Task 2
Page 11 of 194

Task 2: Connecting to Remote Workstations & Servers

Each pod consists of four remote student Windows 7 workstations. In this section 5 RDP connections
to the four workstations and SiteAs Active Directory server will be established.
Step 10
From the Students personal computer launch a Remote Desktop connection using
your preferred RDP client. From a Windows machine, click Start All Programs
Accessories Remote Desktop Connection.
Step 11
Click Options
Step 12
Select Local Resource Tab
Step 13
Click Settings, under remote audio
Step 14
Select Play on this computer & Do Not Record
Step 15
Click OK
Page 12 of 194

Step 16
Select the General tab and fill in the next two steps in the chart/
1st RDP
Session
Step
2nd RDP
Session
3rd RDP Session
4th RDP
Session
5th RDP
Session
Step 17 172.19.x.101
172.19.x.102
172.19.x.20
172.19.x.201
172.19.x.202
Step 18 sitea\aadams
sitea\bblack
sitea\Administrator
siteb\aace
siteb\bbad
Pod #
Site A
WorkStation 01
Site A
WorkStation 02
Site A Win2K8R2-AD
Site B
Workstation
Site B
Workstation
01
02
Users
sitea\aadams
sitea\bblack
sitea\Administrator
siteb\aace
siteb\bbad
Pod 01
172.19.1.101
172.19.1.102
172.19.1.20
172.19.1.201
172.19.1.202
Pod 02
172.19.2.101
172.19.2.102
172.19.2.20
172.19.2.201
172.19.2.202
Pod 03
172.19.3.101
172.19.3.102
172.19.3.20
172.19.3.201
172.19.3.202
Pod 04
172.19.4.101
172.19.4.102
172.19.4.20
172.19.4.201
172.19.4.202
Pod 05
172.19.5.101
172.19.5.102
172.19.5.20
172.19.5.201
172.19.5.202
Pod 06
172.19.6.101
172.19.6.102
172.19.6.20
172.19.6.201
172.19.6.202
Pod 07
172.19.7.101
172.19.7.102
172.19.7.20
172.19.7.201
172.19.7.202
Pod 08
172.19.8.101
172.19.8.102
172.19.8.20
172.19.8.201
172.19.8.202
Pod 09
172.19.9.101
172.19.9.102
172.19.9.20
172.19.9.201
172.19.9.202
Pod 10
172.19.10.101
172.19.10.102
172.19.10.20
172.19.10.201
172.19.10.202
Pod 11
172.19.11.101
172.19.11.102
172.19.11.20
172.19.11.201
172.19.11.202
Pod 12
172.19.12.101
172.19.12.102
172.19.12.20
172.19.12.201
172.19.12.202
Pod 13
172.19.13.101
172.19.13.102
172.19.13.20
172.19.13.201
172.19.13.202
Pod 14
172.19.14.101
172.19.14.102
172.19.14.20
172.19.14.201
172.19.14.202
Pod 15
172.19.15.101
172.19.15.102
172.19.15.20
172.19.15.201
172.19.15.202
Pod 16
172.19.16.101
172.19.16.102
172.19.19.20
172.19.19.201
172.19.19.202
Pod 17
172.19.17.101
172.19.17.102
172.19.17.20
172.19.17.201
172.19.17.202
Pod 18
172.19.18.101
172.19.18.102
172.19.18.20
172.19.18.201
172.19.18.202
Page 13 of 194

Pod 19
172.19.19.101
172.19.19.102
172.19.19.20
172.19.19.201
172.19.19.202
Pod 20
172.19.20.101
172.19.20.102
172.19.20.20
172.19.20.201
172.19.20.202
Pod 21
172.19.21.101
172.19.21.102
172.19.21.20
172.19.21.201
172.19.21.202
Pod 22
172.19.22.101
172.19.22.102
172.19.22.20
172.19.22.201
172.19.22.202
Pod 23
172.19.23.101
172.19.23.102
172.19.23.20
172.19.23.201
172.19.23.202
Pod 24
172.19.24.101
172.19.24.102
172.19.24.20
172.19.24.201
172.19.24.202
Pod 25
172.19.25.101
172.19.25.102
172.19.25.20
172.19.25.201
172.19.25.202
Pod 26
172.19.26.101
172.19.26.102
172.19.26.20
172.19.26.201
172.19.26.202
Pod 27
172.19.27.101
172.19.27.102
172.19.27.20
172.19.27.201
172.19.27.202
Pod 28
172.19.28.101
172.19.28.102
172.19.28.20
172.19.28.201
172.19.28.202
Pod 29
172.19.29.101
172.19.29.102
172.19.29.20
172.19.29.201
172.19.29.202
Pod 30
172.19.30.101
172.19.30.102
172.19.30.20
172.19.30.201
172.19.30.202
Page 14 of 194

Step 19
Enter IP Address for your pod in the computer field
Step 20
Enter Doman\User Name, in the User Name field
Step 21
Click Connect
Step 22
Enter Cisc0123, in the password field
Step 23
Click OK
Step 24
Click Yes, to remote verification warning
Page 15 of 194

Step 25
Your Remote Desktop should look something like this
Step 26
Repeat steps 10 - 24 four more times to open the all five RDP sessions
Click RESTART LATER if any of your

workstations have this restart warning
Note: If you are on a MAC and you do not see the desktop verify that your
RDP session has Show desktop Background checked.
If you accidentally close CIPC during this lab or it was closed when you started the
workstation you will get a No compatible sound devices: error if you try to open it.
The workstation must be rebooted to start CIPC again. Do the following to reboot
the workstation
Double click on the WorkStation Reboot icon on the desktop of the affected
workstation.
Wait for 2 minuets and RDP back into the rebooted workstation.
Page 16 of 194

Section 1: Pre-Deployment Best Practices
Page 17 of 194

Pre-Deployment Task 1: DNS Service Record Look Up

In UC 10.x systems, Cisco Jabber will start-up and connect to either WebEx or IM&P. This depends
on either an administrative or user setting. Once the type of
service has been chosen the user/administrator can choose
to use a default server i.e. have it discovered or specify a
specific address. In the case of IM&P if the option to use a
default is chosen then a DNS service record lookup for
_cisco-uds is configured on the DNS server for Jabber to
find the IM&P server.
Cisco Jabber can use DNS SRV lookup to automatically find
the CUCM IM&P server in the client's Active Directory
domain. Automatic discovery of a user's home node is
achieved through a combination of DNS lookup and the login
redirect feature on CUCM IM&P.
The DNS SRV records details about a particular service on a network. A DNS administrator can map
many hosts to the same service name. It is also possible for a DNS administrator to provide load
balancing by enabling the round robin option on their DNS server. This ensures that a different
server is returned each time a SRV request is made.
A prerequisite of Cisco Jabber being able to perform DNS SRV lookups is that an administrator adds
a DNS SRV record for the service name _cisco-uds in the DNS server based on the CUCM IM&P
server domain name.
Activity Objective
In this activity, you will learn the methods to:
Access Microsoft DNS Administrator
Configure DNS Service Records on a Microsoft Windows 2008 R2 server
Required Resources
To complete this section of the lab the student will need a computer that is connected to the lab via
VPN, and an RDP connection to your pods SiteA-AD (172.19.X.20).
Page 18 of 194

Configure DNS Service Records
Creating DNS SRV records for Presence server discovery allows the administrator
to streamline the user experience when first logging into Jabber. If the Jabber
client is configured for On Premise operation the client will automatically connect
to the presence server infrastructure within an organization without prompting the
user for server information. This can even be configured to work in a multi-cluster
environment where servers will redirect Jabber clients to their correct home
cluster.
Cisco would recommend this method of configuration as best practice.

Step 27
From the SiteA-AD (172.19.X.20) RDP session

opened earlier
Step 28
Click Start Administrative Tools DNS to

open the DNS Manager tool
Step 29
Click the + (plus signs) next to SiteA-AD

Forward Lookup Zone SiteA.com
Step 30
Select sitea.com to highlight it
Step 31
Right click sitea.com
Step 32
Select Other New Records, from the pop-up menu
Page 19 of 194

Step 34
Scroll down the resource record types and select Service Location (SRV)
Step 35
Click Create Record
Step 36
Fill in the following information:

a. Domain sitea.com (pre-filled-in)
b. Service _cisco-uds (underscore cisco)
c. Protocol _tcp (underscore tcp)
d. Priority 0 (default)
e. Weight 0 (default)
f.
Port Number 8443
g. Host Offering This Service =

sitea-cucm911.sitea.com
Step 37
Click OK
Step 38
Click Done
Step 39
Close DNS Manager
FYI The reason the sitea-cucm911.sitea.com FQDN has 911 in it is because this
lab was upgraded from a CUCM 9.11 lab to CUCM 10.0.1 but the host names have
not been changed. Sorry for the confusion, this will be changed in the future with
time permitting.
Page 20 of 194

Verify _cuplogin DNS Service Records
Step 40
Click the Command Prompt icon on the task bar of SiteA-WS01

(172.19.X.101 Alice Adams) RDP window
Step 41
Type nslookup and press Enter to enter into nslookup mode
Step 42
Type set type=srv (in all lower case)
Step 43
Type _cisco-uds._tcp.sitea.com and press Enter
Note the output displays the appropriate information for the _cisco-uds srv record that was
built in the previous section.
If an error such as the one pictured below is returned check the command entered in above or
confirm your _cisco-uds service record has been configured properly on SiteAs AD.
Do not continue until a positive result is obtained.

Step 44
Close Command Prompt
Step 45
Do not close the SiteA RDP sessions
Page 21 of 194

Pre-Deployment Task 2: Adding User Photos to AD

For Cisco Jabber to display the profile photo the photos must be present in the Active Directory or
the HTTP server. By default the Cisco Jabber client uses the jpegPhoto LDAP attribute to display the
users photo.
In this lab photos will be inserted into the
thumbnailPhoto attribute of Active Directory. This
attribute can accommodate photos of up to 100Kb in
size, however, note that the ImportRecipientDataProperty cmdlet will not permit the
importing of a photo larger than 10Kb.
In most deployments the group responsible for management of the Active Directory will have
already put the users photos into the AD, or will do so upon request. This section of the lab is for
informational purposes and for the development of a sales teams labs.
Activity Objective
In this activity, you will learn the methods to
Enter a users photo into Microsoft Active Directory

The Jabber user experience is greatly enhanced by exposing Contact photos in the
user interface. Cisco recommends including photos in the Jabber user interface.
Making Contact photos available to Jabber is considered a best practice.
User Photo Confirmation

The activity in this section confirms that user photos do not exist in the thumbnailPhoto attribute for
the preconfigured AD users.
Continuing on the RDP SiteA-AD (172.19.X.20) session:
Step 46
Click Start and type ADSI in the run field and press ENTER.
Step 47
Select Action Connect to in the ADSI

Edit program.
Step 48
Click OK on the connection settings pop-up

windows to connect to the local SiteA-AD
server.
Step 49
Click + to expand Default naming

context
Step 50
Click + to expand DC=sitea,DC=com
Step 51
Double Click the CN=Users container in the

middle navigation window.
Page 22 of 194

Step 52
Click and Highlight CN=Alice Adams in the

middle window
Step 53
Right Click CN=Alice Adams
Step 54
Select Properties from the pop up menu.
Step 55
Scroll down to ThumbnailPhoto attribute

(or press T and the properties window will
scroll down to the Ts) it should read <not
set>. This indicates that a photo has not
been set for this user
Step 56
Click OK to close the properties window.
Step 57
Check the thumbnailPhoto attribute on as

many other users to confirm none of them
have photos associated with their profiles
Do not close ADSI at this time as it will be used again

shortly.
Inserting Photos into the ThumbnailPhoto AD attribute via Command Line

In preparation for this lab the folder C:\Photos, with many user photos has been
placed on the SiteA-AD server.
In this section using a preconfigured text file the student will add photos to the remainder of the
users for SiteA.
Step 58
RDP to SiteA-AD (172.19.X.20), if not already done
Step 59
Minimize ADSI Editor as it will be utilized again to verify the outcome of the
following steps
Step 60
Click Start All Programs Microsoft Exchange Server 2010 Exchange

Management Shell, wait for the shell to connect to exchange (this might take a
minute). Should have a C:\Windows\system32 prompt when ready
Step 61
Double click to open the text file called SiteA_Add_Photos_Ad on the Desktop of
the SiteA-AD server (currently connected to),
Step 62
Press CTRL-A to highlight all entries in the text file
Step 63
Press CTRL-C to copy all the highlighted entries in this text file
Step 64
Close the text file
Page 23 of 194

Step 65
Return to the Exchange Command Line window, wait for the Exchange
Management shell to come to the C:\Windows\system32> prompt. This will take a
min or two
Step 66
Right Click on the Exchange Command Prompt and click Paste. This action will paste
the entries that you copied to the buffer from the text file into the command line
interface
User Photo Confirmation

Step 67
Click Start, and type ADSI in the run field and press ENTER (or maximize ADSI if
already open)
Step 68
Select Action Connect to in the ADSI Edit program (if not already connected)
Step 69
Click OK on the connection settings pop-up windows to connect to the local SiteA-AD
server
Step 70
Click on and highlight Default naming context.
Step 71
Click + to open Default naming context.
Step 72
Click + to open DC=sitea,DC=com
Step 73
Click and highlight the User container in the left hand

side navigation window
Step 74
Click and Highlight CN=Alice Adams in the middle

window
Step 75
Right Click CN=Alice Adams
Step 76
Select Properties from the pop up menu.
Step 77
Scroll down to ThumbnailPhoto attribute (or press T

and the properties window will scroll down to the Ts for you). It should read
something like \ff\d8\ff\e0\00... This indicates a photo is set for this user
Step 78
Press OK to close the properties windows when you are done inspecting the data
Step 79
Checking the other users will show their attribute set to a photo as well
Page 24 of 194

Step 80
Close ADSI Edit when finished exploring
Step 81
Close Microsoft Exchange Shell window
Step 82
Do NOT close the RDP sessions to, as they will be used in the next Task
Page 25 of 194

Pre-Deployment Task 3: ProxyAddress in AD

When a Jabber for Windows is deployed into an environment using Microsoft Office
the components can be integrated. When Jabber for Windows is integrated with
Microsoft Office a user is able to view presence state and launch instant
messaging, voice and video directly from the Office Suite.
To enable integration to a Unified Communications client like Cisco Jabber, the
Office suite will look for a communication address in the Active Directory
ProxyAddress attribute. If the attribute is populated with a communications
address, Office will make a request via the Microsoft Imessenger API to Jabber for
presence information and to request IM and rich media communication sessions.
The attribute can be populated in a number of ways including using the Active
Directory Users and Computers tool, PowerShell and the Cisco bulk update tool
provided in the Jabber administrator pack from cisco.com.
Configuration of Office integration with Cisco Jabber is considered a best practice.
Activity Objective
In this activity, the student will learn how to:
Enter ProxyAddress in AD to allow Microsoft Office to light the presence bubbles in office
applications.
Step 83
If not already open, launch an RDP session to SiteA-AD (172.19.X.20).
Step 84
Click Start Administrative Tools Active Directory Users and Computers to

open the AD Users and Computers Manager.
Step 85
Click the + (plus sign) next to sitea.com
Step 86
Click View Advanced Features, from the top menu

to turn on Advanced Features.
Step 87
Click and highlight Users.
Step 88
Right click Alice Adams
Step 89
Select Properties from the pop-up menu
Page 26 of 194

Step 90
From the many tabs select Attribute Editor. This tab is

visible because Advanced Features was selected in Step 81
Step 91
Press P on the keyboard to scroll down to the Ps in the

attribute list
Step 92
Continue scrolling to proxyAddresses
Step 93
Double Click proxyAddresses
Step 94
Enter SIP:aadams@sitea.com in the Value to add: field. This is the SIP:+JID

(JID=Jabber ID)
Step 95
Click Add
Step 96
Click OK to close the value add window
Step 97
Click Apply to apply changes
Step 98
Click OK to close the properties window for Alice

Adams
The remainder of the users on SiteA have already had their SIP proxy addresses
configured. Please feel free to check the other users before moving on.
Step 99
Close Active Directory Users and Computers
Step 100 Minimize the SiteA-AD RDP window
Page 27 of 194

Pre-Deployment Task 4: CUCM Server Name to FQDN

In this section the student will change the default install configuration of Cisco Unified
Communications Manager from server name consisting of host name. The hostname format will be
changed to the Fully Qualified Domain Name (FQDN) format.
Step 101 Navigate to https://172.19.X.10/ccmadmin on a supported browser on the
students computer
Step 102 Click Cisco Unified Communications Manager
Step 103 Use the following information to login
a. User Name Administrator
b.Password Cisc0123
c. Click Login
Step 104 After logging into CUCM(administrator\Cisc0123), Click System Server
Step 105 Observe that both the CUCM and IMP servers are only entered into the database as
hostnames (Note: Click Find to see servers)
Step 106 Select SiteA-CUCM911

Step 107 Enter SiteA-CUCM911.sitea.com, in the hostname/IP address field
Step 108 Click Save

Step 109 Click OK, on the certificate regeneration warning
Step 110 Click Go, on related links to go back to Find/List
Step 111 Click SiteA-IMP01

Step 112 Enter SiteA-IMP01.sitea.com, in the hostname/IP address field
Page 28 of 194

Step 113 Click Save

Step 114 Click OK, on the certificate regeneration warning
Step 115 Click Go, on related links to go back to Find/List
Step 116 Observe that both servers are listed at FQDN format
Page 29 of 194

Section 2: Deployment Configuration Best

Practices
Page 30 of 194

Deployment Task 1a: Cisco UCM Configuration Steps

In this task the student will configure Cisco Unified Communications Manager (CUCM) to integrate
with Light Weight Directory Protocol (LDAP) and Cisco Unified IM and Presences (CUCMIM&P
Formally known as Cisco Unified Presences CUP).
Activity Objective
Access the CUCM Administration web page
Configuration parameters for CUCM server to communicate with the presence server
Configuration parameters for presence server
Required Resources
To complete this section of the lab you will need a computer that is connected to the lab via VPN
and a supported browser.
Configure CUCM Services

Step 115 From a supported browser on the Students Laptop browse to the CUCM
Administration pages https://172.19.X.10/ccmadmin (X=pod#) (if not all ready
open)
If you are going to be access CUCM from the Lab workstation (SiteA-WS01 or
SiteA-WS02) browse to the Internal IP address of 10.1.2.10.
Step 116 Click Continue to Website
Step 117 Click Yes to any security warnings, if any
Step 118 Log in using the following credentials:
a.
Username Administrator
b.
Password Cisc0123
Step 119 Select Cisco Unified Serviceability from the Navigation drop-down menu
Step 120 Click Go

Step 121 Select Tools Service Activation from the main menu
Step 122 Select SiteA-CUCM911.siteb.com CUCM Voice/Video, from the server list drop
down menu
Step 123 Click GO
Page 31 of 194

Step 124 Select Cisco CTIManager. This service is required to perform desk phone control
when deploying Cisco Unified Personal Communicator
Step 125 Select Cisco AXL Web Service. This service is required to perform searches on
directories
Step 126 Select Cisco DirSync Service. This service is required to perform any directory
synchronization such as with an LDAP directory.
Step 127 Click Save

Step 128 Click OK in the Activating / Deactivating pop up box
Step 129 Wait for the page to refresh
WHY: In UC 10.x the IM&P server is now part of the CUCM cluster, therefore access to
server services is now accessible from the CUCM administration web page. In IM&P 9.x and
before the CUCM and IM&P were two different clusters so the administrator had to go to two
different administration web pages to administer services for both servers.
Step 130 Once again Select Tools Service Activation from the main menu.
Step 131 Select sitea-imp01.sitea.com - - CUCM IM and Presence, from the Server drop
down menu at the top of the service activation web page
Step 132 Click GO
Step 133 Click and select Check All Services
Step 134 Click Save

Step 135 Click OK, on the service activation warning
Step 136 Wait for the page to Load and refresh
Step 137 Select Cisco Unified CM Administration from the top right Navigation drop-down
menu
Step 138 Click GO
Page 32 of 194

LDAP Integration
A corporate LDAP directory can be configured in this integration to satisfy a number of different
requirements:
User provisioning: You can provision users automatically from the LDAP directory into the
Cisco Unified Communications Manager database. Cisco Unified Communications Manager
synchronizes with the LDAP directory content so you avoid having to add, remove, or modify
user information manually each time a change occurs in the LDAP directory.
User authentication: You can authenticate users using the LDAP directory credentials.
Cisco Unified Presence synchronizes all the user information from Cisco Unified
Communications Manager to provide authentication for users of the Cisco Unified Personal
Communicator client and Cisco Unified Presence user interface.
User lookup: You can enable LDAP directory lookups to allow Cisco Unified Personal
Communicator client users, or third-party XMPP clients, to search for and add contacts from
the LDAP directory.
Configure CUCM to synchronize with LDAP

Cisco highly recommends UC Manager is synchronized with Active Directory when
deploying Jabber. Configuring LDAP synchronization provides a common identity
between Active Directory, UC Manager, and the IM and Presence server.
LDAP synchronization can be configured to use various attributes for userID.

Jabber can login using an email address or telephone number based on the UserID
attribute synced. Synchronization using the sAMAccountName is considered best
practice when deploying Cisco Jabber. Using sAMAccountName means users will
login to Jabber using their AD account name.
Step 139 Select System LDAP LDAP System
Step 140 Check Enable Synchronizing from LDAP server
Step 141 Ensure that the LDAP Server Type selected is Microsoft Active Directory
Page 33 of 194

Step 142 Ensure that the LDAP attribute for User ID* is set to sAMAccountName
Step 143 Click Save
Configure LDAP Directory

UC Manager will require an account in Active Directory to login to the directory to
read the objects it contains. Best practice is to use a read-only account for this
purpose.
The Administrator defines a search base for the import. This is the location in the
directory tree where user objects are created. The default location for user
creation is the Users container but organizations will normally use the better
practice of creating users in Organizational Units or OUs
Step 144 Select System LDAP LDAP Directory.
Step 145 Click Add New.
Step 146 Configure the LDAP Directory
information as follows:
a. LDAP Configuration Name
cucmLDAP
b. LDAP Manager Distinguished
Name
cn=CUCM LDAP Admin, ou=Admin, dc=sitea, dc=com
c. LDAP password Cisc0123
d. Confirm Password Cisc0123
e. LDAP User Search Base cn=Users, dc=sitea, dc=com
Microsoft Active Directory has been preconfigured for use in this lab
Step 147 Under LDAP Directory Synchronization Schedule check the box next to Perform Sync
Just Once
Step 148 Scroll down to the table of Standard User Fields To Be Synchronized
Step 149 From the Phone Number drop down list select ipPhone
Page 34 of 194

Step 150 Scroll down to LDAP Server Information and enter sitea-ad.sitea.com
Step 151 Keep the default LDAP Port (389)
Step 152 Click Save
Configure LDAP Authentication

Defining LDAP authentication allows End Users to use their Active Directory
password when logging into Cisco Jabber.
When authenticating to AD, UC Manager uses a service account defined on AD to
perform the authentication.
Step 153 Select System LDAP LDAP Authentication

Step 154 Set the LDAP Directory Information as follows:
a. Check Use LDAP Authentication for End Users check box.
b. LDAP Manager Distinguished Name cn=CUCM LDAP Admin, ou=Admin,
dc=sitea, dc=com
c. Password Cisc0123
d. Confirm the password
Cisc0123
e. LDAP User Search Base field
cn=Users, dc=sitea, dc=com
f.
Host Name or IP Address for

Server sitea-ad.sitea.com
Step 155 Click Save.

Step 156 Confirm the update is successful.
Page 35 of 194

End User Configuration Conformation
This section confirms that users do not exist in the CUCM database.
Step 157 From the main menus select User Management End User.
Step 158 Click Find.
Step 159 Confirm that users do not exist in the CUCM database.
Perform a Full Synchronization

Step 160 Select System LDAP LDAP Directory.
Step 162 Select the cucmLDAP just configured.
Step 163 Click on Perform Full Sync Now.
Step 164 Click OK in the Popup warning box.

In production networks it could take some time to perform a full sync, based on the number
of entries transferring from the LDAP server to the CUCM. In the lab it might take a few min
but is very quick for the most part.
End User Synchronization Confirmation

Step 165 From the main menus select User Management End User.
Step 166 Click Find. (Keep clicking Find until users are displayed in the result window.)
Patience as this will take a little time to sync the users.
Step 167 Confirm that the users from Active Directory are now in the CUCM database
Page 36 of 194

Add Users to End User Group
All CUCM users must be in the Standard CCM End User group to be granted access to login to end
user web pages for security reasons. In this section the all the end users will be to the Standard
End Users group.
When settings up Jabber for Windows or Mac there are a number of associations
required in UC manager to configure end users and devices. The diagram below
shows the required associations that will be configured in the lab.
The first association is making your users members of the CCM standard end user
group. Access to this group allows the user to authenticate to http services on UC
manager such as the end user pages.
Jabber uses an additional CCM HTTP service called CCMCIP. This allows Jabber to
learn about the devices associated to an end user.
The association you will create in this lab is highlighted in red.
Step 168 Select User Management User Settings Access Control Group
Step 169 Click Find
Step 170 Select Standard CCM End Users group
Step 171 Click Add End Users to Group
Step 173 Choose Select All to check all the users
Step 174 Click Add Selected
Page 37 of 194

Test the LDAP Synchronization and Authentication
In this section Active Directory or LDAP authentication is tested by logging each user into the Cisco
Unified Communications Self Care Portal. Pass through LDAP Authentication is configured in CUCM
resulting in the requests to authenticate users being handed off from CUCM to the LDAP server.
CUCM does not store the passwords locally and must request authentication from the LDAP server.
Step 175 Open a new tab on the students browser and

browse to https://172.19.X.10/ucmuser
Step 176 Log in with:
a. Username aadams or bblack
b. Password Cisc0123
Step 177 Test that both users are able to login to ucmuser
web page
Step 178 Close the ucmuser web page tab
If the login is successful then the configuration and synchronization of CUCM with
LDAP is correct.
User personal information such as directory number, forwarding, and speed dials
on the home page will not appear at this time, due to the fact that no phones have
been associated to this user in CUCM administration web page.
Page 38 of 194

Configure the SIP Trunk Security Profile
When deploying Jabber On Premise, a SIP trunk is created between UC Manager
and the IM & Presence server. This is used for UC Manager to send off hook/on
hook updates (SIP PUBLISH) to the IM & Presence server for automated presence
updates. i.e. On a Call
The trunk is also used by the IM & Presence server to send SIP OPTION requests
regarding the PUBLISH information sent by UC manager.
Note: when deploying Jabber in a cloud configuration on hook/off hook information

is provided by the client directly to the Messenger cloud.
The configuration for this step requires configuration on both UC Manager and the
IM & Presence server. Configuration requires you to define a SIP profile and trunk
on UC Manager. Once defined you must tell UC Manager that this trunk is going to
be used to publish presence information to the IM & Presence server.
The other end of the presence trunk must also be configured which will be
completed later in the lab on the IM & Presence server.
Step 179 From a supported browser on the Students Laptop browse to the CUCM
Administration pages https://172.19.X.10/ccmadmin (X=pod#) unless already
open
If you are going to be access CUCM from the Lab workstation (SiteA-WS01 or
SiteA-WS02) browse to the Internal IP address of 10.1.2.10.
Step 180 Click Continue to Website
Step 181 Click Yes to any security warnings, if any
Step 182 Log in using the following credentials:
c.
Username Administrator
d.
Password Cisc0123
Step 183 From the main menus navigate to System Security SIP Trunk Security
Profile
Step 184 Click Find
Step 185 Select the Non Secure SIP Trunk Profile
Page 39 of 194

Step 186 Check to enable these items listed below:
a. Accept Presence Subscription
b. Accept Out-of-Dialog REFER
c. Accept Unsolicited Notification
d. Accept Replaces Header
Step 187 Click Save
Configure a SIP Trunk to Cisco Unified Presence Server

You might notice a SIP trunk to SiteB CUCM. This connection is for future sections
of the lab.
Step 188 Navigate to Device Trunk
Step 189 Click Add New
Step 190 Select SIP Trunk, for Trunk Type
Step 191 Select SIP Device Protocol (default)
Step 192 Click Next
Step 193 Configure the SIP Trunk as follows:

a. Enter IMP-SIP-Trunk, in the
Device Name Field
b. Enter SIP Trunk to IMP Server
in the Description Field
c. Select Default Device Pool
d. Scroll Down and Enter SiteA-IMP01.sitea.com, in the SIP Information Field (this
is the address of the pods presence server)
Page 40 of 194

e. Select Non Secure SIP Trunk Profile, in the SIP Trunk Security Profile Field
f.
Select Standard SIP Profile, in the SIP Profile field
Step 194 Click Save

Step 195 Click OK on the reset warning
Step 196 Click Reset
Step 197 Click Reset on the pop up window
Step 198 Click Close to close the pop up window
Specify CUP Publish Trunk

You will now identify this trunk to Communication Manager as the trunk used to
send line presence to the IM & Presence server.
Step 199 From the main menus navigate to System Service Parameters
Step 200 Select SiteA-CUCM911.sitea.com--CUCM Voice/Video from the Server drop down
menu
Step 201 Select Cisco CallManager, from the service drop down menu
Step 202 Scroll to the Clusterwide Parameters (Device - SIP) section

To find the parameter quickly, while focus is on the browser window click
CTRL-F. This will open the search box for the browser. Type IM and Presence in
the search field and press Enter or click Search. This will take you directly to
the CUP Publish Trunk parameter.
Page 41 of 194

Step 203 Scroll towards the end of the SIP parameters. Select the newly created SIP trunk
IMP-SIP-Trunk from the list as the IM and Presence Publish Trunk
Step 204 Click Save
Add AXL application user in Unified CM

In this lab we are creating a User for the communication between IM&P and CUCM.
You can also use the Administrator user for this relationship.
Step 205 From the main menus select User Management Application User
Step 206 In the Find and List Application Users window, click Add New
Step 207 Configure the Application user with the following:
a. Name AXLuserCUP
c. Confirm the password Cisc0123
Step 208 Click Save
Create a new User Group and add the new AXL application user
In this lab we are creating a Group for the communication between IM&P and
CUCM. You can also use the administrator group for this relationship.
Step 209 Navigate to User management User
Settings Access Control Group
Step 210 Click Add new
Step 211 Enter AXLgroup
Step 212 Click Save
Step 213 Click Add App users To Group
Step 214 Click Find on the pop-up windows
Step 215 Select AXLuserCUP
Step 217 Click Save
Page 42 of 194

Step 218 Select Assign Role to Access Control Group from the Related Links drop down
menu
Step 219 Click Go, next to Related Links Menu
Step 220 Click Assign Role to Group
Step 221 Click Find in the pop up window

Step 222 Select Standard AXL API Access
Step 224 Click Save
Restart the AXL Service

Step 225 From the Navigation menu select Cisco Unified Serviceability
Step 226 Click Go
Step 227 From the Tools menu select Control Center Feature Services
Step 228 Select SiteA-CUCM911.sitea.com - - CUCM Voice/Video, from the server drop
down list
Step 229 Click Go
Step 230 Select the Cisco AXL Web Service radial button
Step 231 Click Restart
Step 232 Click OK. Wait for the page to refresh and finish loading
Step 233 From the Navigation menu select Cisco Unified CM Administration
Step 234 Click Go
You have now completed the basic steps required to prepare UC Manager for a
Cisco Jabber deployment.
Page 43 of 194

Deployment Task 1b: Cisco UCM Device Steps

The workstations in the lab have CIPC (Cisco IP Communicator) installed with a
line already created on this phone. CIPC is being used in the lab to simulate a
physical phone to show a scenario where Jabber is controlling and working
together with a physical phone. In a real implementation CIPC would not be used
with Jabber.
You will now complete the steps required to configure unified communications for the users you
created via the AD synchronization. Unified communications allows a Jabber user to make voice
and video
Jabber provides several modes of operation and the administrator can choose to configure one or
mode of operation for a user.
Activity Objective
Create end user association to primary phone and line devices
Create UC Services
Create and configure Service Profiles
Associations Service Profiles to users
Required Resources
Page 44 of 194

There are a number of steps to the configuration of Jabber Unified communications. The steps you
need to complete are based on the modes of operation you which to provide to end-users.
Page 45 of 194

Configuring User to Line Association
Earlier in this lab you create a SIP trunk for on hook/off hook presence updates.
In this step you are associating a pre-configured line in UC Manager with one of the
users you created with the AD sync.
When an associated line goes off hook UC manager will send a PUBLISH message
via the SIP trunk to the presence server to update the users presence.
The association you will create is highlighted in red in the diagram.
Step 235 Navigate to Device Phone from the main menus

Step 236 Click Find
Step 237 Click SiteA-WS01 (SiteA-WS02 when repeated)
Step 238 Click Line 1 \+19195551001 (\+19195551002 when repeated)
Step 239 Scroll to the bottom and click Associate End
User
Step 240 Click Find in the pop up window
Step 241 Select the Check Box next to Alice Adams (Bob Black on SiteA-WS02 when
repeated)
Step 243 Click Save
Step 244 From the Related Links Configure Device, click Go
Step 245 Click Go, again on related links back to find/list
Step 246 Repeat steps 235 - 245 for Bob Black on SiteA-WS02
Page 46 of 194

Creating Client Services Framework Devices
Cisco Unified Client Services Framework (CSF) will be used as the soft phone type. In order to
utilize the new soft-phone features a soft-phone device must be created for each user.
When Jabber for Windows or Mac register to UC Manager it will do so as a CSF
device type. To operate in soft phone mode the Administrator must create a CSF
device for the User.
The CSF device is SIP based device and is shown in red above.
Step 247 Navigate to Device Phone from the main menus
Step 249 From the Phone Type drop down, select Cisco Unified Client Services Framework
Step 250 Click Next

Step 251 Configure the CSF Device for Alice Adams (Bob Black when repeating) as follows:
a. Enter CSFAAdams
(CSFBBlack when
repeated) in the Device
Name field
b. Enter CSF Device for Alice
Adams (CFS Device for
Bob Black when repeated)
in the Description field
c. Select Default in the Device Pool field
Page 47 of 194

d. Select Standard Client Services Framework, in the Phone Button Template
field
e. Select aadams in the Owner User ID field (Select bblack when repeated)
f.
Select SiteA-WS01 in the Primary Phone ID (SiteA-WS02 when repeated)
g. Scroll down to the Protocol Specific Information section and set the following:
i. For SIP Phone Device
Security Profile, select the
Cisco Unified Client
Service Framework Standard profile from the
drop-down list.
ii. For SIP Profile, select
Standard SIP Profile to
specify the default SIP profile. SIP profiles provide specific SIP information for
the phone such as registration and keep alive timers, media ports, and do-notdisturb control.
Step 252 Click Save
Step 253 Click OK on the Apply Config Warning
Step 254 Click Apply Config at the top of the page
Step 255 Click OK on the Apply Config pop up window
Step 256 Click the Line [1] Add a new DN link on the left side of the page
Page 48 of 194

Step 257 Enter \+19195551001 (\+19195551002 for Bob Black when repeated) in the
Directory Number Field
Step 258 Press the Tab key
Step 259 Select CUCM9_VMP from the Voice Mail profile field (Might already be selected)
Step 260 Enter Alice Adams - 1001 (Bob Black - 1002 when repeated) in the Display (Caller
ID) field
Step 261 Press the TAB key to auto populate the ASCII Display field
Step 262 Click Associate End User, at the bottom of the

page
Step 263 Click Find on the pop up page

Step 264 Select AAdams (BBlack when repeating)
Step 266 Click Save
Step 267 Click Go next to the Related Links - Configure Device
Step 268 Click Go, Next to the Related Links again Back to Find/List
Step 269 Repeat steps 247 - 268 to create
CSFBBlack
When both CSF devices are created the Phone
Device List should display the following
Page 49 of 194

Associate End Users with Devices
When Cisco Jabber first starts up it will ask UC manager for a list of devices
associated to the logged on user. It does this using the CCMCIP/UDS service
which we will configure later on. For Jabber to correctly identify the devices
available to the user you must associate all the users devices with the user.
The association you will create is highlighted in red.
Step 270 From the main menus select User Management End User
Step 271 Click Find
Step 272 Click aadams (bblack when repeating)
Step 273 Scroll down and click Device Association
Step 274 Click Find

Step 275 Select CSFAAdams & SiteA-WS01, (select CFSBBlack & SiteA-WS02 when
repeating). Make sure the workstation that corresponds with the CSF user is also
checked if not already checked
Step 276 Click Save Selected/Changes
Step 277 Click Go next to Back To User on Related Links
Page 50 of 194

Step 278 Notice that Device Information now has both devices listed
Step 279 Scroll down Directory Number Associations and from the Primary Extension drop
down select \+19195551001 (\+19195551002 when repeating)
Step 280 Click Save

Step 281 Click Go on Related Links for Back to Find List Users
Step 282 Repeat steps 270 - 281 for bblack
Add the end user to the Standard CTI Enabled user group
If Jabber for Windows or Mac is controlling a desk phone then the end user must
be added to a group which contains a CTI enabled role. The Standard CTI
Enabled group provides the user with the required CTI role.
Note: If the user is using a Cisco 89xx or 99xx series phone there are additional
CTI roles that they will require for full control of this type of device.
Page 51 of 194

Step 283 From the main menus select User Management User Settings Access
Control Groups.
Step 285 Select the Standard CTI Enabled link.
Step 286 Click Add End Users to Group

Step 287 Click Find
Step 288 Select All Users, In the Find and List Users window
Step 290 The Configure User Group window refreshes and displays all users in this group.
Page 52 of 194

Creating UC Services
When Jabber starts up and a
user logs into the client one of
the first things the client does is
download service configuration
information. Jabber will receive
information on where services
like CTI, Voicemail and
conferencing are located.
The Service Information is

configured by the Administrator
as a set of Service Profiles and
these are linked together into a
UC service configuration. The
UC service configuration is then
associated to a set of users.
In this section you will configure the required Service Profiles.

NOTE: Jabber for Windows and Mac DO NOT read the directory profile. Jabber for
Windows by default will use auto detection for the service. Alternatively both
Jabber for Mac and Windows can read they directory configuration in the jabberconfig.xml file that the administrator can create and upload to UC manager.
The IM&P profile is also not used at this time.
As of UC 9.X, service profile and servers are no longer configured on the CUP server. All UC service
and UC service profiles are configured on CUCM
End User configuration is carried out in one place in CUCM
Configuring profiles for end users is more intuitive
Reducing the number of configuration screens for the Administrator
Step 291 Navigate to User Management User Settings UC Service

Page 53 of 194

The CTI Profile is used to tell Jabber which host is running the CTI manager in the
cluster. The CTI profile is only used if the Jabber client is running in desk phone
control mode.
Step 293 Select CTI in the UC Service Type field.

Step 294 Click Next
Step 295 Enter the following CTI Service information:

a. Name CTI_SRV
b. Description CTI Service
c. Host Name/IP Address sitea-cucm911.sitea.com
Step 296 Click Save

Step 297 Click Add New, to create another UC service
Page 54 of 194

The IM&P Profile is not currently used by Jabber for Windows and Mac. It is
expected that this profile will be used in future versions of the Jabber Client.
Step 298 Select IM and Presence from the UC Service Type drop down menu
Step 299 Click Next
Step 300 Enter the following IM and Presence Service information:

a. Name IMP_SRV
b. Description CUCM IMP Service
Host Name/IP Address SiteA-imp01.sitea.com
Step 301 Click Save

Step 303 Select Voicemail from the UC Service Type drop down
menu
Page 55 of 194

The Voicemail profile is used to define which host is running Unity Connection.
This profile is used for visual voicemail in Cisco Jabber. The administrator must
also configure voicemail profiles and associated them at a line level for forwarding
and call defer to voicemail.
Step 304 Click Next
Step 305 Enter the following Voice Mail Service
information:
a. Product Type Unity Connection
b. Name VM_SRV
c. Description Voicemail Service
d. Host Name/IP Address SiteACUC911.sitea.com
e. Port 443
Step 306 Click Save
This following setting defines the Voicemail Mailstore for visual voicemail access.
Step 308 Select MailStore, from the UC Service Type drop down menu
Step 309 Click Next
Page 56 of 194

Step 310 Enter the following Voice Mail Service information
a. Name MailStore_SRV
b. Description MailStore Service
c. Host Name/IP Address SiteACUC911.sitea.com
d. Port 443
e. Protocol TCP (default)
Step 311 Click Save
The directory settings below are currently only used by Cisco Jabber for iPad.
Cisco Jabber for Windows and Mac ignore this setting. Jabber for Windows uses
either auto-detection of directory settings or read configuration from the jabberconfig.xml file.
Cisco Jabber for Mac 9.2 also ignores this setting and reads its configuration from
the jabber-config.xml file.
Jabber 10.0 system introduces new service discovery features will provide common
methods for directory discovery.
Step 313 Select Directory from the UC Service Type drop down menu
Step 314 Click Next
Step 315 Enter the following Voice Mail Service information:

a. Product Type Directory
b. Name DIR_SRV
c. Description Directory Service
d. Host Name/IP Address SiteAAD.sitea.com
Step 316 Click Save
Page 57 of 194

The conference settings below are used to define a WebEx meetings site or WebEx
meetings server.
Step 318 Select Conferencing
Step 319 Enter the following Conferencing Service
Information:
a. Product Type WebEx (Conferencing)
b. Name WebEx_SRV
c. Description Off-Prem WebEx
Meetings
d. Host Name/IP Address
ciscoucft.webex.com
e. Port 80 (default)
f.
Protocol HTTP (default)
g. Click Save
Step 320 Click Go on Related Links Back to Find/List
Step 321 Click Find to confirm there are now six services in the Services list
Page 58 of 194

Creating Service Profiles
A service Profile is a grouping of UC Services. Prior to UC 9.x in CUP, each individual service had a
profile that needed to be associated with a user. Now the services are grouped and there is a single
Service profile association for a user.
The Service profiles you have created are associated with a Services profile which
can then be associated to end users.
Step 322 Navigate to User Management User Settings Service profiles.

Step 324 Enter Student_SRVPro in the Name
Field.
Step 325 Check Make this the default service
profile for the system.
Step 326 Select VM_SRV in the primary field, and select Unified CM IM and Presence in
the Credentials source for voicemail service field in the Voicemail Profile section.
Step 327 Select Mailstore_SRV, for the primary field in the MailStore Profile
Page 59 of 194

Step 328 Select WebEx_SRV for the primary field in
the Conferencing Profile, and leave the rest at
the default settings. Credentials source for
web conference service would be set to IMP or
VM if using SSO. (Due to limitations of this
lab, SSO could not be used.)
Step 329 Configure the Directory Profile with the following parameters:
Step 330 Select Dir_SRV for the Primary Directory Profile Field
Step 331 Set the Username as CUCMLDAPAdmin
Step 332 Enter in the Password Cisc0123
Step 333 Enter cn=Users,
dc=sitea, dc=com in the
Search Base 1
Step 334 Uncheck Use UDS for
Contact Resolution
Step 335 Uncheck Use Logged
On User Credential
Step 336 Select IMP_SRV in the Primary IM and Presence Profile Field
Step 337 Select CTI_SRV in the Primary CTI Profile Field
Step 338 Leave Video Conference Scheduling Portal profile, as default of
None
Step 339 Click Save
Page 60 of 194

Applying Service Profiles to End Users (One at a Time)
A Service Profile is associate to and End User.
When the Jabber client starts up and is logged in the Service Profile associated to
the End User will be downloaded and applied to the client.
Step 340 Navigate to User Management End Users
Step 341 Click aadams
Step 342 Select Home Cluster, in the Service Settings section
Step 343 Select Enable user for Unified CM IM and Presence, in the Service Settings
Section, this replaces the capabilities assignment in previous versions of CUCM
Step 344 Leave Unchecked, include meeting information in presence
Step 345 Select Student_SrvPro, from the UC Service profile drop down menu
Step 346 Click Save
Student_SrvPro did not need to be selected for UC Service Profile since we made it
the default profile.
Page 61 of 194

Applying Service Profiles to End Users (Using Bulk Administration Tool)
This section will apply the UC service profile to many users at once using the Bulk Administration
Tool (BAT)
Step 347 Select Bulk Administration Users Update Users Query to open the user
update window
Step 348 Click Find
Step 349 Click Next
Step 350 Select Both check boxes for Home Cluster
Step 351 Select Both check boxes for Enable Users for Unified CM IM and Presence
Step 352 Select check box for Assigned Presence Server
Step 353 Select sitea-imp01.sitea.com, from the assigned presence server drop down box
Step 354 Select UC Service Profile check box
Step 355 Select Student_SrvPro from the drop down menu
Step 356 Scroll down and select Run Immediately
Step 357 Select Submit
Step 358 Select Bulk Administration Job Scheduler

Step 359 Click Find - One job should be in the queue with a Completed status
Step 360 Click the Job ID hyper link to open the job
Step 361 Check that all records were processed without any records failed
Step 362 Click User Management End Users Find
Page 62 of 194

Step 363 Click on bblack and scroll down to confirm the BAT tool applied the UC Service Profile
to all the users
Step 364 Explore other users to confirm the actions of the BAT tool
Step 365 Do not close the browser as it will be used to access the IM and Presence server
Page 63 of 194

Deployment Task 2: CUCM IM&P Srv Init Configuration

Activity Objective
Explore IM&P 10.x server administration Web Page
Configure Presence Gateways
Configure Legacy client settings
Required Resources
Configure Presence Gateway

In UC Manager we created a SIP trunk to allow it to PUBLISH on/off hook presence
to the IM and Presence server.
The Presence Gateway allows the Administrator to configure the IM and Presence
server side of the SIP trunk connection.
Step 366 Open a new tab in the supported browser from the Students Laptop and browse to
https://172.19.X.12/cupadmin (x = pod number).
If you are going to be accessing IM&P from the lab workstation (SiteA-WS01 or SiteAWS02), use the Internal IP address of 10.1.2.12 (or the tab already configured in IE).
Step 367 Login with:
a. Username Administrator
Page 64 of 194

Step 368 From the main menus select Presence Gateways.
Step 370 The Presence Gateway Configuration window displays. Enter the following
parameters:
a. Presence gateway Type CUCM
b. Description CUCM Presence Gateway
c. Presence Gateway SiteA-CUCM911.sitea.com
IM and Presence Services

Complete the following steps to confirm the appropriate services were all started in the previous
section.
On a new IM and Presence server the Administrator needs to activate the services.
Step 372 Navigate to System Presence Topology
Step 373 Move the mouse over the little server icon in the lower middle
of the page and verify that all services are green. If not,
check back here after restarting the IM&P server and the
services have had time to start. Note: Cisco Dir Sync maybe stopped. It will start
after the IMP Server reboot.
Page 65 of 194

Specify TFTP Server
When deploying Cisco Jabber you should ALSO define TFTP server settings on the
IM and Presence server.
The TFTP server setting allows the Jabber client to download various configuration
files from the TFTP server on UC Manager.
This includes the CNF configuration file used to provide Jabber with CSF settings
for soft phone mode.
NOTE: If UC manager is configured with hostnames rather
than IP addresses Jabber must also be able to resolve the hostname of the UC
Manager nodes. Even if the TFTP server is specified as an IP address any
configuration files downloaded from the TFTP server may contain hostnames. If
Jabber is unable to resolve a hostname softphone operation will not be possible.
The TFTP server setting is also used to download application and directory rules if
the Administrator has defined them.
Step 370 Select Application Legacy Clients Settings

Step 371 Observe the installed default Primary TFTP server address is in IP address format
Step 372 Enter sitea-cucm911.sitea.com, in the Primary TFTP Server field

Step 373 Click Save
Page 66 of 194

Specify CCMCIP Server
The CCMCIP server (now called UDS) is used to discover the devices associated
to an end user.
When operating in Softphone mode the Jabber client will use the CCMCIP service
to discover the name of the CSF device associated with the user.
When operating in Deskphone mode the Jabber client will use the CCMCIP
service to discover a list of desk phone and Telepresence endpoints associated
to the user. This information will be used to create a list of devices in the
Jabber client from which the user can select a device to control.
Step 374 Navigate to Application Legacy Clients CCMCIP Profile.

Step 376 Configure the CCMCIP Profile Settings as follows:
a. Name CCMCIP_Profile
b. Descriptions CCMCIP Profile for
Jabber
c. Primary Host SiteACUCM911.sitea.com
d. Backup Host SiteACUCM911.sitea.com (This is the same
address as the Primary Host when there is
only one CUCM server).
e. Check to Make this the default CCMCIP
Profile for the system.
Step 377 Click OK on the default profile warning.
Page 67 of 194

CUCM and IM&P server reboot
Due to the major address changes that were made to the servers during the configuration
portion of the lab both the servers will need to be rebooted to ensure the configuration changes
take effect.
Step 383 Switch to SiteA-WS01 RDP session (172.19.X.101)
Step 384 Double click PuTTy, on the desktop
Step 385 Double click SiteA-CUCM, in the saved sessions
Step 386 Enter Administrator, at the CUCM login screen
Step 387 Enter Cisc0123, in the password field (C1sc0123 for
IMP)
Step 388 Press Enter, to submit the credentials
Step 389 Enter utils system restart (all lower case)
Step 390 Press Enter, to submit the command
Step 391 Type YES, to confirm server restart
Step 393 Click OK, to the network connection error when putty disconnects from the server
Page 68 of 194

Step 394 Close the Putty CLI screen
Step 395 Double click Putty, on the desktop
Step 396 Double click SiteA-IMP, in the saved sessions
Step 397 Enter Administrator, at the CUCM login screen
Step 398 Enter C1sc0123, in the password field
Step 399 Press Enter, to submit the credentials
Step 400 Enter utils system restart (all lower case)
Step 402 Type YES, to confirm server restart
Step 404 Click OK, to the network connection error when putty disconnects from the server
Step 405 Close the PuTTy CLI screen.
Step 406 Do not continue until the servers (CUCM and IMP) are confirmed to be running in a browser
Step 374 Open a new tab in the supported browser from the Students Laptop and browse to
https://172.19.X.12/cupadmin (x = pod number).
If you are going to be accessing IM&P from the lab workstation (SiteA-WS01 or SiteAWS02), use the Internal IP address of 10.1.2.12 (or the tab already configured in IE).
Step 375 Login with:

c. Username Administrator
d. Password Cisc0123
Step 407 Navigate to Application Legacy Clients CCMCIP Profile.

Step 408 Click Find
Step 409 Select CCMCIP_profile
Page 69 of 194

Step 410 Click Add Users to Profile.
Step 411 Click Find in the popup

windows.
Step 412 Click Select All.
Step 413 Click Add Selected.
Page 70 of 194

Section 3: Desktop Deployment Best

Practices
Page 71 of 194

Desktop Deploy Task 1: Installing Jabber for Windows

Collaborate Anytime, Anywhere
Streamline communications and enhance productivity by integrating presence; instant messaging
(IM); desktop sharing; and audio, video, and web conferencing into a single client for your laptop or
desktop.
Cisco Jabber helps you communicate and work with colleagues, partners, and customers more
quickly and securely through best-in-class Cisco unified communications. Built on open standards
for interoperability and integrated with commonly used desktop business applications, Cisco Jabber
for Windows can help you:
Reduce communication delays by providing presence information so you can see when your
colleagues are available
Accelerate team performance by instantly expanding one-on-one conversations to group

chats or multiparty audio and web conferences
Collaborate directly from Microsoft Outlook by viewing a contact's availability and simply
clicking to IM or call
Limit the costs of business travel and phone calls by communicating with IM; audio, video,
and web conferencing; or IP telephony
Choose the best provisioning model for your business; Cisco Jabber can be deployed onpremises or on demand as a cloud-based service
For more information click the following
Jabber
Jabber
Jabber
Jabber
Jabber
Page Main http://www.cisco.com/go/jabber

Windows - http://tinyurl.com/CiscoJabberWin
Mac - http://tinyurl.com/JabberMac
iPad - http://tinyurl.com/CiscoJabberIPAD
Android - http://tinyurl.com/CiscoJabberAndroid
Activity Objective
In this activity the student will install, configure, and operate the Cisco Jabber Client for Windows.
Required Resources
A personal computer VPNed into the lab environment and an RDP session into the lab workstations.
Logging into Student Remote Workstations

If you have not logged into the student workstations please return to the logging into the student
remote workstations section to login to the student workstations
Page 72 of 194

Installing Jabber on Remote SiteA-WS01
In this section Jabber will be installed on the SiteA-WS01 without any changes to the MSI file. In the
next section the MSI file will be edited.
Jabber for Windows ships as a MSI installer file. Cisco provides a single MSI file
for both on premise and cloud configurations. In its default mode the MSI will
prompt the user for configuration data. Later in the lab you will see how this file
can be customized to avoid asking an end user for this information.
Step 378 Switch to SiteA-WS01 (172.19.x.101 Alice Adams) RDP Session
Step 379 Launch the Firefox browser. (Be patient as Firefox takes a moment open the first
time.)
Step 380 Browse to the following URL to download Jabber
http//tinyurl.com/CiscoJabberSetup
Step 381 Click Download Jabber from the dropbox web site
Step 382 Click Save File
Step 383 Right Click the CiscoJabberSetup.msi in the Downloads window

Step 384 Click Open from the pop-up menu
Step 385 Click Run
Page 73 of 194

Step 386 Click Accept and Install
Step 387 Click Yes, When asked to allow changes to be made to this computer
Step 388 Keep Launch Cisco Jabber checked

Step 389 Click Finish
Step 390 Close all Firefox windows
By choosing Default Server, Cisco Jabber will look up the IM&P server address via
the _cisco-uds DNS Service Record that was created at the beginning of the lab.
Step 391
Page 74 of 194

Step 392 If the remote desktop screen is minimized (not full screen) Jabber will most likely
open to the far right on the screen. If this happens scroll to the Right to see jabber
on the screen.
Step 393 Log in to Jabber with:

a. Username aadams@sitea.com
b. Click Continue
If the Cisco Jabber client fails to
discover the network service, this is
most likely an issue with the SRV
record created in the first section of
this lab guide. Use NSLOOKUP in the
command prompt from this workstation
to troubleshoot this issue. CLICK HERE
to return to the DNS configuration
section.
Page 75 of 194

c. Click Manual setup and sign-in
d. Observe Automatic, is the default install account type
e. Click Cancel
f.
Password Cisc0123
g. Select Sign me in when Cisco Jabber Starts
Step 394 Click Sign In.
Page 76 of 194

Step 395 Click Accept, to all warning messages to accept the certificates that are not valid (will
be 4 certificate warnings)
Step 396 Notice, once logged in, that Alice Adams has a User Photo. This is due to the fact that
user photos were added to the Active Directory in the beginning of the lab.
Page 77 of 194

Repackaging CiscoJabberSetup.msi with Orca
The CiscoJabberProperties.mst is used to modify the ciscoJabberSetup.msi and create custom
installers.
The CiscoJabber-Admin-ffr.9-6 will be downloaded and uncompressed to the Hard Drive of the
SiteA-AD server for use with this lab.
The Microsoft Orca program from the Microsoft Windows SDK has been installed on the SiteA-AD
server for use with this lab. The Jabber admin might need to edit the Cisco JabberSetup.msi
Installer package (.msi) files directly to customize the install for their particular deployment needs.
The Orca database editor is a table-editing tool available in the Windows Installer SDK and it can be
used to edit your .msi files. This lab discusses how to use the Orca editor to modify your .msi files.
Warning Editing an MSI file can cause serious problems that may leave your system in an
unstable state. Cisco Systems cannot guarantee that problems resulting from the incorrect
use of the MSI file editor can be solved. Modifications of the MSI file of a shipping product
should only be attempted under direct instruction from the product's vendor. Always make a
copy of the file(s) being modified.
An Administrator can create a customized Jabber installer for their organization.
In this section a customized Jabber installer will be built using the Microsoft Orca
tool. The Orca tool allows an Administrator to apply an MST transformation file to
an MSI. Cisco provides an MST file in the Jabber admin pack downloadable on
cisco.com
In this section we are going to edit a Jabber MSI install file which is hardcoded to
install with additional parameters to make the end user first login experience
shorter and less frustrating.
This configuration also means the Jabber client will look for a CUCM server by
default using the _cisco-uds SRV Record we created earlier in the lab.
Step 407 Return/Open the RDP session to the SiteA-AD server (172.19.X.20).
Page 78 of 194

Step 408 Browse to the following URL http://tinyurl.com/CiscoJabberSetup to
download the Jabber MSI Install file
Step 409 Click Download

Step 410 Click Save File
Step 411 Browse to the following URL
http://tinyurl.com/CiscoJabberMST to download
the ciscoJabber MST Properties file
Step 412 Click Download

Step 413 Select to Save File
Step 414 Close all Firefox browser windows

Step 415 Start Microsoft Orca, by clicking the killer whale icon on the task bar on of the
SiteA-AD server (172.19.x.20)
Step 416 Click File Open

Step 417 Browse to
C:\Users\Administrator.SITEA-AD\Downloads
Step 418 Select CiscoJabberSetup.msi
Step 419 Click Open
Step 420 Click View Summary Information
Step 421 Locate the Languages field
Step 422 Remove all language codes except for
1033
Step 423 Click OK

Step 424 Click Transform Apply Transform
Page 79 of 194

Step 425 Browse to C:\Users\Administrator.SITEA-AD\Downloads
Step 426 Select Installer Transforms (*.MST) for the files of type
Step 427 Select CiscoJabberProperties.mst
Step 428 Click Open (Wait for it little slow to open)
Step 429 Scroll down in the left Tables pane, on left side of Orca App
Step 430 Select the Property table
Step 431 In the Property window scroll down to the green outlined properties
Page 80 of 194

Argument
AUTHENTICATOR
Value
CUP
Description
Specifies the source of authentication for the
client. This value is used if Service Discovery
fails. Set one of the following as the value:
CUP
Cisco Unified Presence
On-premises deployments in the default
product mode. The default product
mode can be either full UC or IM only.
CUCM
CUCM
Cisco Unified Communications Manager
On-premises deployments in phone
mode.
WEBEX
WEBEX
Cisco WebEx Messenger Service

Cloud-based or hybrid cloud-based
deployments.
In on-premises deployments with Cisco Unified
Communications Manager version 9.x and
higher, you should deploy the _cisco-uds SRV
record. The client can then automatically
determine the authenticator.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/Windows/9_6/InstallConfig/JABW_B
K_CDFE9752_00_installation-and-configuration_chapter_0101.html
Page 81 of 194

Step 432 Enter sitea.com in the Value for the SERVICE DOMAIN property field
Step 433 Enter 1 (number one), in the CLEAR property field
Step 434 Select SSO ORG DOMAIN, on the top of the green bordered list
Step 435 Right click SSO ORG DOMAIN
Step 436 Select Drop Row
Step 437 Click OK, to continue
Step 438 Drop Rows for the rest of the green outlined items so that only the Service
domain, and Clear are the only green boarder fields left (only 2 green fields should
remain). NOPE you cant do more than one drop at a time
Step 439 Click Tools Options.

Step 440 Select the Database Tab.
Step 441 Select Copy Embedded Streams
During Save As.
Step 442 Click Apply.
Step 443 Click OK.
Step 444 Click File Save Transformed As
Step 445 Browse to C:\users\public\jabber
Page 82 of 194

Step 446 Type CiscoJabberLabInstall in the name field.
Step 447 Click Save

Step 448 Click OK to the Orca copy error message, if one pops up.
Step 449 Close Orca.
Step 450 Click NO on the save changes to CiscoJabberSetup.msi pop-up warning.
Installing Jabber on Remote SiteA-WS02 Using the Custom MSI File

Default Configuration
In most environments, Cisco Jabber for Windows does not require any configuration to connect to
the presence server and perform directory queries.
In on-premises deployments, Cisco Jabber for Windows uses the _cuplogin SRV record to
automatically discover Cisco Unified Presence or Cisco Unified Communications IM and Presence. If
you add a DNS SRV record for the _cisco-uds service name in the DNS server on the presence
server domain, Cisco Jabber for Windows can automatically connect to that presence server.
For directory integration in on-premises deployments, Cisco Jabber for Windows uses Enhanced
Directory Integration by default. If you install Cisco Jabber for Windows on a workstation that is
registered to an Active Directory domain, Cisco Jabber for Windows automatically discovers the
directory service and connects to a Global Catalog in the domain.
In cloud-based deployments, Cisco WebEx Messenger provides Cisco Jabber for Windows with
presence capabilities and contact resolution. You perform all configurations for Cisco Jabber for
Windows using the Cisco WebEx Administration Tool. However, you can configure Cisco Jabber for
Windows in hybrid cloud-based deployments with additional options.
Custom Configuration
You should configure Cisco Jabber for Windows if:
You do not install Cisco Jabber for Windows on a workstation that is registered to an Active
Directory domain.
Page 83 of 194

You plan to connect to Cisco Unified Communications Manager User Data Service or another
supported LDAP directory instead of EDI.
You need to specify custom settings so that Cisco Jabber for Windows can correctly use your
directory service. Custom directory settings include the following:
Attribute mappings
Connection settings
Contact photo retrieval settings
Directory search settings
Intradomain federation settings
You plan to deploy with custom content such as the following:

o
Scripts that allow users to submit problem reports
Files that enable automatic updates
Custom embedded tabs for displaying HTML content
URLs that enable users to reset or retrieve forgotten passwords
You plan to deploy with custom policy configuration such as the following:
o
Disabling screen captures
Disabling file transfers
Disabling video calls
You plan to specify a credentials configuration in your deployment.

In the previous section we used Microsoft ORCA to customize the MSI file, in this
section of the lab we are going to use the newly created MSI file to install our
second student workstation with Jabber. The end result is the end user will skip
the connection settings pop-up windows and go right to logging in.
The same result could be achieved by using the command line install that follows,
from the directory that the MSI directory exists in.
msiexec.exe /i CiscoJabberSetup.msi TYPE=CUP LANGUAGE=1033
Page 84 of 194

Install for Jabber for Windows Using the Customized MSI File
Step 451 Switch to SiteA-WS02 (172.19.X.102 Bob Black) RDP session
Step 452 Click Start
Step 453 Type \\10.1.2.20\Users\Public\Jabber in the Run field just above the Start
button
Step 454 Press Enter. An Explorer window should open to the mapped drive
Step 455 Double Click CiscoJabberLabInstall to start the Jabber installation
Step 456 Click Run on the security warning (if any). Be

patient because this can take some time.
Page 85 of 194

Step 458 Click Accept and Install
Step 459 Click Yes, to all access to computer (This window takes a minute to pop up)
Step 460 Keep Launch Cisco Jabber Checked, and click Finish
Step 461 Minimize the Explorer window.
Page 86 of 194

Step 463 If the remote desktop screen is minimized (not full screen) Jabber will most likely
open to the far right on the screen. If this happens scroll to the Right to see jabber
on the screen.
In the previous section the student did a standard install with no

customization to the CiscoJabberSetup.msi file. When Jabber started for
the first time the student was presented with a login screen that asked
for the users email address.
In this second Jabber install the student installed the customized
CiscoJabberSetup.msi file that was edited with the MS Orca tool. The
follow two parameters were added to the MSI file.
When Jabber starts for the first time with the customized install Jabber
should skip the email address screen and go directly to the user name
and password screen. Jabber uses the _cisco-uds service record in DNS
to locate the Cisco Unified Communications Manager to login using TCP
and port 8334
Page 87 of 194

Step 464 Login in with:
a. Username bblack
c. Click Sign In
Step 465 Accept all 4 Certificate errors that pop up during sign in
Step 466 Notice, once logged in, that Bob Black has a User photo. This is due to the fact that
we added user photos to the Active Directory in the beginning of the lab.
Another way to see if the bootstrap values made it to the

computer running Jabber, is to look at the Jabber bootstrap file.
The file exist in the
C:\ProgramData\Cisco Systems\Cisco Jabber
Notice in the screen shot the entries that were added to the MSI
install file are in the jabber-bootstrap file
Page 88 of 194

Site B Lab Preparation
In this section the student will turn on Jabber on WorkStation 01 and 02 on Site B in preparations
for Inter site communications
Step 467 Switch to or open up SiteB-WorkStation01 (172.19.X.201 Alex Ace) RDP session.
Step 468 Double click on the Jabber Icon on the desktop.

Step 469 Confirm the Jabber client automatically logs in as Alex Ace
and her contacts are showing.
Step 470 Switch to or open up SiteB-WorkStation02 (172.19.X.202
Blake Bad) RDP Session.
Step 471 Double click on the Jabber Icon on the desktop.
Step 472 Confirm the Jabber client automatically logs in as bbad, and
his contacts are showing.
Page 89 of 194

Section 4: Jabber Work Flow Scenario

This following scenario illustrates the Cisco Collaboration 10.x
solution for connecting business colleagues and clients through
communications technologies such as Cisco Jabber for
Windows, IPad and Cisco Web Ex
This lab is broken up into two sites, SiteA and SiteB. SiteA is
the one the students have been configuring and SiteB has been
preconfigured before class started. In this scenario we will
pretend like we work at a company that has two locations; Site
A and Site B.
This scenario will walk the student through a typical day of a
SiteA employee Named Alice Adams as she interacts with her
co-workers.
Activity Objective
In this activity, you will learn about (but not limited to):
Different ways to perform contact searches

Usage of on-premise and off-premises features
Default/Auto/Custom presences status
Adding & grouping contacts
Understanding and usage of local outlook contacts
IM/Calling/Emailing from Jabber client
Various in-call features such as Transfer and Conference
Understanding Call History
Managing voice mail
Local Configuration and usage of off-premises Web Ex
Meetings
Emoticons
File Transfers
Screen Capture
Desktop Share
Global client customization with the usage of Tabs
Jabber interaction with Microsoft Office (Outlook, Work)
Required Resources
VPN, and a supported browser.
In this section of the lab the student will be asked to switch between the different
workstations that have been RDPed in to earlier in the lab often. To help denote
the difference between which workstation the student should be switching to a
change in font color has been used.
Page 90 of 194

WorkStation Font Color Key
A Switch to SiteA-WS01 (172.19.X.101 Alice Adams) = Purple
A Switch to SiteA-WS02 (172.19.X.102 Bob Smith) = Green
A Switch to SiteB-WS01 (172.19.X.201 Alex Ace) = Orange
A Switch to SiteA-WS02 (172.19.X.202 Blake Bad) = Olive
Here is the Organization chart for Site A
Here is the Org Charts for site B
Page 91 of 194

Alice Adams just got hired at YourDesign, a multisite company that develops
websites. As a Tech Support Engineer in the IT department she will be supporting the
internal folks with all their IT issues. Today is her first day on the job.
She is going to set up her own Jabber client on her desktop and add her contacts. She
will add the contacts in groups according to their roles (CEO, IT, HR and Office
Services). She verifies that she can see all her Contacts even those that are offline.
Adding Contacts in Jabber

This section will walk the student through some of the day-to-day tasks needed to use Jabber for
Windows.
Step 1
If you have not logged into the student workstations please return to the logging into
the student remote workstations section to login to the student workstations
Step 2
Open the SiteA-WS01 RDP (172.19.X.101 Alice Adams) window and perform
these steps on WS01
Step 3
Select File New Contact, from the Cisco Jabber menu
Step 4
Enter S, in the Add Contacts search window, three contacts from the local outlook
contact list will open in the drop down list
Step 5
Enter Sm, in the add contacts search window, no one new should appear
Step 6
Enter Smi, in the add contacts search window, and Sam Smith should appear. This
new Smith contact was found on the Active Directory LDAP server via Enhanced
Directory Integration (EDI) after the third letter is placed in the search window
Step 7
Double click Sam Smith
Step 8
Click New Group
Step 9
Enter Office Services, in the Create New Group pop-up

window. If you look at the org chart above you will see that
SiteA-Sam Smith works in Office Services
Page 92 of 194

Step 10
Click Create
Step 11
Click Add, on the Add Contacts window. Notice that Sam Smith is now added to a
new group called Office Services In the main Jabber Contacts window
Step 12
Enter A, in the main search window of Cisco Jabber, Notice Alice Adams the local
logged in users, and Alex Ace shows up in the search. Alex Ace is a contact in the
local Microsoft Outlook contact list.
Step 13
Enter AL, in the main search window of Cisco Jabber, and notice the results are the
same
Step 14
Enter ALB, in the main search window of Cisco Jabber, now notice we have found
Albert McKenzie because Cisco Jabber searches LDAP using EDI and finds a user
that has the letter ALB in the name
Step 15
Hold your mouse over Albert McKenzie
Page 93 of 194

Step 16
Click + (plus sign) that appears to the right of the name
Step 17
Click New group
Step 18
Enter IT, for the group name
Step 19
Click Create
Step 20
Click Add
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Step 21
The two users and groups should look something like this in Cisco Jabber
Now we will move Sam Smith from the Office Services where he was accidentally placed and
put him in the HR group where he belongs Step 22
Click File New Group, on the Cisco Jabber Client

And Add the HR group
Step 25
Enter HR, for the group name
Step 26
Click Create
Step 27
Right click on Sam Smiths name in Jabber and choose Move to Group HR
Step 28
In the Jabber Menu bar click on View and make sure Show offline contacts is
checked
Page 95 of 194

Docked Window Jabber 9.2 Feature
The Docked Window feature is new to Jabber 9.2
Step 29
Position the mouse at the top center of SiteA-WS01
Step 30
The dock will slide down from the top of the desktop
Step 31
Click the Calls Icon
Step 32
Notice that the main Jabber windows switches to the call history tab
Step 33
Click the VoiceMail icon
Step 34
Notice the main Jabber window switches to the voicemail tab
Step 35
Click the Jabber icon
Page 96 of 194

Step 36
Notice the main Jabber window switches to the contacts tab
Step 37
Click View Show docked window
Step 38
Notice the dock goes away
Step 39
Click View Show docked window
Step 40
Notice the dock windows comes back
Step 41
Click View Position Docked Window Top Left
Step 42
Notice the docked Window moves to the upper left of the desktop
Step 43
Enter SAL, in the search or call field of the dock window
Step 44
Mouse over Sal A. Mantor
Step 45
Click the + (plus) sign
Page 97 of 194

Step 46
Select IT group to add Sal to
Step 47
Click Add
Step 48
Finish adding the users in the org chart to Alice Adamss Jabber client See Chart
below for list of all users needed to Finish Alices contact list
Step 49
Login to Site01-Workstation02 (172.19.X.102 Bob Black) and add the users in

the org chart to Bob Blacks Jabber client
Alice Adams Jabber Contacts

WorkStation 01
Albert McKenzie IT Finished above
Sal A. Mantor IT Finished above
Lorrie Dove IT
Jay Li IT
Bob Blacks Jabber Contacts

WorkStation 02
Albert McKenzie IT
Sal A. Mantor IT
Lorrie Dove IT
Jay Li IT
Alice Adams - IT
Nicole Wilson Office Services

Tommy Jones Office Services
Sally Ride Office Services
Mike Kumar Office Services
Bob Black Office Services
Nicole Wilson Office Services

Tommy Jones Office Services
Sally Ride Office Services
Mike Kumar Office Services
Sam Smith HR Finish above

Jennifer Ownez Top Dog
Sam Smith HR
Jennifer Ownez Top Dog
Page 98 of 194

Both Alice & Bobs Jabber clients should look like the pictures above when step 43
& 44 are done
Now that Alice has her Jabber client set she is going to start her day. Alice starts her
day by checking her email (as most of us do) and notices an email from Bob Black. He
has an issue with Jabber and is very frustrated.
Observing Presence Information in Microsoft Outlook

Jabber interconnects with Microsoft office; in this section we will see this interaction. From within
office we should be able to see The Presence Bubbles that show each parties presence status.
Step 45
Launch Outlook from the icon on the task bar of SiteA-WS01

(172.19.X.101 Alice Adams).
Step 46
Click and highlight Bob Blacks Email to read Bobs email. (Might take several minutes
for the email to show up in the inbox. If the email from Bob does not show up click
the Send/Receive tab, and click Send/Receive All Folders button.)
Page 99 of 194

As Alice is preparing to respond to Bobs email she notices that his presence in
Outlook indicates that he is actually online so she decides to send him a chat through
Jabber after pinning his profile to her desktop for ease of access.
Step 47
Observe the status bubbles next to Alice and Bobs names representing that their
presence status (Available) Move the mouse over Bob and Alices names, due to lab
issues sometimes these do not update without a mouse over them. Close the email.
Step 48
Hover the mouse on top of Bob Blacks name in the email in the preview pane. This
should display Bobs information ribbon.
Step 49
Click the Instant Message (IM) button on the ribbon, this should pull up the
conversation window ready to IM Bob Black (the student may explore these buttons
here before moving on, more usage of the profile ribbon will be explored later)
Page 100 of 194

Notice a profile ribbon provides on-click access to many features such as
Email/IM/Phone Calls/Schedule Meetings & more (notice the two down arrows
in the lower right of the profile ribbon for more features)
Step 50
Minimize the jabber conversation window to return to the email (we will chat later
on lets look at a few more things in outlook)
Step 51
Hover the mouse over Bob Black again to produce the information ribbon. Click the
push pin in the upper right corner
Step 52
Minimize the main Outlook application.
Step 53
Click & hold Bobs Profile detached ribbon and slide the profile to Alices Desktop
Step 54
Click the Instant Message (IM) button on the ribbon, this should pull up the
conversation window ready to IM Bob.
Step 55
Minimize the jabber conversation window to return to Bobs email. Hover the
mouse over Bobs name in the From field and you will again see the Profile ribbon
pop-up. The same abilities are available here to Call, IM, and Email.
Step 56
Also notice at top in the Home tab of the Outlook client there is an IM drop down
menu.
Step 57
Click the IM button to drop down the menu.
Step 58
Click Reply with IM, in the IM drop down button Notice there is also a reply to
group of there is more than one person addressed on the email and you want to IM
them all in a IM conference (explore these options and their usage if you wish before
moving on).
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Notice the Jabber conversation window an IM with Bob appears.
Send an Instant Message (Chat)

Step 59
Switch to the Jabber client on Alices desktop
Step 60
Double click Bob Black or Right click Bob Black from the
list of contacts and select Chat
Step 61
Enter a message in the bottom right section of the Chat

window and press Enter
Step 62
Switch to SiteA-WS02 (172.19.X.102 Bob Black).
Step 63
Observe the message from Alice Adams.
Page 102 of 194

As the conversation gets heated Alice keeps getting interrupted by phone calls so
she sets her status to unavailable working on an active issue.
Custom Jabber Client Presence Settings

Cisco Jabber provides a number of different presence settings. These
settings can be broken down into default presence states like Available,
Away and Do Not Disturb, automated states like On phone, Presenting,
In a meeting and custom presence states that the user can set such as
Busy doing a great lab at Cisco
Step 64
Switch to SiteA-WS01 (172.19.X.101 Alice Adams)
Step 65
Click the Down Arrow next to the presence indicator on Jabber PC on

WorkStation01.
Step 66
Select Do not disturb, once it is selected Alices presence should be set to Do not
disturb, with a color of red
Step 67
Switch to SiteA-WS02 (172.19.X.102 Bob Black),

and confirm that Alice Adams presence indicator has
changed
Step 68
Return to SiteA-WS01 (172.19.X.101 Alice Adams)
Step 69
Visually inspect Alices CIPC, notice its status is Do Not

Disturb is Active. This is what would be displayed on her
desk phone.
Step 70
Click on the Alices status of Do not Disturb

on her Jabber Client and change it to Away.
Step 71
Click on the status of Away and a white

space should appear. Type in solving a
technical issue
Step 72
Press Enter, notice now Alice Adams is

solving a technical issue with a color of
Orange
Page 103 of 194

Step 73
Visually inspect the status message on Alices CIPC softphone, notice the Do Not
Disturb has been removed from her phone
Step 74
Switch to SiteA-WS02 (172.19.X.102 Bob Black), and confirm that Alice Adams
presences is orange and it says solving a technical issue
Step 75
Change Alices status on her Jabber client back to Available.
Bob asks to speak to Alices supervisor in the chat so Alice brings Robert
Mckenzie in and forms a group chat.
Step 76
Open a chat to Bob Black. Drag Albert McKenzie from the Jabber Client Contact
Window to the open IM with Bob Black to create a group chat with Alice, and Bob
Step 77
Confirm correct information in the Start Group Chat pop-up window
Step 78
Click Start
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Step 79
Type something in the message window and hit Enter
Notice the following:
A Group chat was created
On the left you see a new message tab was created for the group IM
On the right you can see who is in the chat group
Page 105 of 194

Step 80
Switch to SiteA\WorkStation02 (172.19.X.102 Bob Black)
Step 81
Click Join, on the group chat invitation
Step 82
Switch back to the private conversation with Alice Adams, by click on Alice Adams on
the left hand side of the conversation window.
Step 83
Close the group chat on both Bob and Alices workstations, by clicking the X on the
conversation tab on the left
Bob is still unsatisfied so Alice gives him a call. Her presence status changes to on
a call. The call gets dropped so Bob calls Alice back but she chats with him first to ask
for a short break.
Changing Presence Setting in Jabber PC

In this section the student will change the presence of users in Jabber, and observe the results of
the change on other workstations in the students pod.
The student should be RDPed into SiteA-WS01, SiteA-WS02.
Step 84
Step 85
Click the first Line button on CIPC on WorkStation01
Step 86
Observe presence, on Jabber PC on WorkStation01. It should change from current

presence status to On A Call
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Step 87
Switch to SiteA-WS02 (172.19.X.102 Bob Black) while the CIPC phone on SiteAWS01 is still off hook and observer the status of Alice Adams from SiteA-WS02s
Jabber client
Step 88
Switch back to SiteA-WS01 (172.19.X.101 Alice Adams)
Step 89
Click EndCall softkey on the CIPC phone that is off hook to hang up the phone
Step 90
Observe the presence state for Alice Adams on both WS01 and WS02 and see that
she has gone back to green available state
Making Calls With Jabber PC

There are many ways to make a phone call.
Step 91
Switch to SiteA-WS01
(172.19.X.101 Alice Adams)
Step 92
Right click Bob Black on the left

hand side of the conversation
window
Step 93
Select Call from the pop up window
Step 94
Select Work, from the pop-up

window
Page 107 of 194

Step 95
Click the Red Phone Hand Set to hang up the call (That is correct we are not
connecting a complete call at this time), lets look at two more ways to make the
same call before we answer the call.
Step 96
Click the White Phone Handset, in the upper right hand corner of the Bob Black
Conversation window
Step 97
Select Work form the pop-up window
Step 98
Click the Red Phone Hand Set, again to hang up the call.
Step 99
Fly your mouse over Bob Black in the contact list in the main Cisco Jabber window
Step 100 Click the Phone Handset next to Bob Black on the contact list.
Step 101 Select Work, from the pop-up window
Page 108 of 194

Step 102 Quickly switch to SiteA\WorkStation02 (172.19.X.102 Bob Black)

Step 103 Select Answer on the white pop box on the lower right corner of the WorkSation02s
Desktop.
The answer dialog box will be in the lower right hand side of the screen, so you might have
to scroll down and to the right if WorkStation02 RDP screen is not open to full screen.
Step 104 You will see the following on the two workstations while the phone call is active
Due to the nature of this virtual lab, this phone call will have no audio but to confirm the call
is active look for the call timer It should be counting upwards.
Step 105 Click the Red Handset Icon, to hang up the call
Step 106 While on SiteA-WS02 (172.19.X.102 Bob Black), make a phone call to Alice
Adams by finding her in the contact list and clicking the phone icon next to her name
Notice that when the call is initiated the conversation window appears on Bobs
desktop which shows him the call status and allows him to IM with Alice if needed.
Step 107 Switch to SiteA-WS01 (172.19.X.101 Alice Adams) to receive the call.
Step 108 Click Chat Reply, on the incoming call pop-up box in the lower right corner of SiteAWS01
Page 109 of 194

Step 109 Notice the conversation window appears on Alices screen with NO call information
and the phone call is not answered. Alice can type a quick message to Bob asking for
a short break as something else came up she needs to deal with
Step 110 Switch to SiteA-WS02 (172.19.X.102 Bob Black)

Step 111 Click the Red Handset Icon, to hang up the call. If you wait long enough you will
notice that Bob will be transferred to Alices voice mail
Page 110 of 194

Bob asks about a Sales pie chart that he is not able to open so Alice sends it to
him through the Jabber client.
Screen Capture
Step 113 Switch back to SiteA-WS01 (172.19.X.101 - Alice Adams)
Step 114 Double Click the Sales_Data folder on Alices desktop
Step 115 Double Click the Sales_Data file to open the JPG
Step 116 Position the Jabber conversation window and the Sales_Data.jpg so you can see both
on the screen
Step 117 Click the Screen Capture button.
Step 118 Position the cross hairs on the upper left corner of the pie chart while still holding the
left mouse button. Drag the cross hairs to the lower right side of the pie chart and
release the left mouse button to capture the pie chart in the Jabber client.
Page 111 of 194

Step 119 Notice in the lower typing window the pie chart is ready to send, press Enter to send
the pie chart
Step 120 Switch to SiteA\WorkStation02 (172.19.X.102 Bob Black), and confirm the pie
chart has been sent in the conversation window
Step 121 Close the pie chart document, on WS01
Bob wants more information on the value of Presence so Alice sends him a Word
document through the Jabber client. She uses Desktop sharing to further explain
presence and chatting through MS applications.
File Transfer
Step 122 Switch back to SiteA\WorkStation01 (172.19.X.101 - Alice Adams)
Step 123 Click Send File (paper clip icon lower right corner)
Step 124 Look on the Desktop
Step 125 Select Test Jabber Doc file
Page 112 of 194

Step 126 Click Open
Step 127 Switch to SiteA\WorkStation02 (172.19.X.102 - Bob Black)

Step 128 Click Accept
Step 129 Click the file saved to Hyperlink, to open the MyJabberFiles folder
Step 130 Notice the file is now Bobs computer
Step 131 Close the File Explorer
Desktop Share
Step 132 Connect another call using the Jabber client between Alice Adams and Bob Black
Step 133 Notice that you can see the call on CIPC, indicated by the red light on line one. In this
lab the CIPC is representing the desk phone, and what you would see on the desk
phone if you were sitting next to the phone and making the calls with you Jabber
Client. In most cases you would not have Jabber and CIPC installed on the same PC
Step 134 From SiteA-Workstation1 (172.19.X.101 Alice Adams) click the Share Desktop
button in the upper right hand corner of the Jabber client, while in an active call
Step 135 Double click the JabberTestDoc, file on Alices desktop, to share with Bob, or click
on and bring to top focus if already open
Step 136 Switch to SiteA-WS02 (172.19.X.102 - Bob Black)
Page 113 of 194

Step 137 Notice that Bob is now seeing what is on Alice desktop
Step 138 Switch to SiteA-WS01 (172.19.X.101 - Alice Adams), and go to File Info. Bob
Black is showing as the author of the document and he is on a call. You may need to
click on Bob to see his status.
Step 139 Switch to SiteA-WS02 (172.19.X.102 - Bob Black)

Notice the Desktop of Alice Adams showing the Test Jabber Doc Word document. Bob
Blacks status is showing On a Call and Alices status is showing In a Meeting
Step 140 Switch to SiteA-WS01 (172.19.X.101 - Alice Adams), and go to File Info
again. Hover over Bobs name until the presence ribbon appears. Click on the IM icon
and see that you can start a Jabber chat from Word.
Step 141 Verify you can see the same information on the desktop share on Bobs screen.
Step 142 Click the stop sharing icon at the top of Alices screen.
Step 143 Do not hang up the call between Bob and Alice
Step 144 Change Alices status back to Available.
Alice wants to conference in Alex Ace as well. During the call Alice gets disconnected
and Bob transfers the call from Alex to Alice.
Conference Call
Step 145 Switch to SiteA-WS01 (172.19.X.101 - Alice Adams)
Step 146 Click the (three dots) on the task bar of the active call with Bob Black
Page 114 of 194

Step 147 Select Conference, on the pop-up menu

Step 148 Type Alex, in the Add Participants search field
Step 149 Press Enter
Step 150 Switch to SiteBWorkStation01
(172.19.X.201 - Alex Ace)
Be careful here make sure you realize this is workstation from SITE B
Step 151 Click Answer, on the incoming call pop-up window in the lower right corner of the
desktop
Step 152 Notice that Bob Black was put on hold while you called Alex Ace, you should be able
to hear hold music
Step 153 Also notice that Alices picture shows up on Alex Aces desktop, this is because Alex
has Alice in her outlook contacts with a picture.
Step 154 Switch back to SiteA-WS01 (172.19.X.101 - Alice Adams)
Step 155 Click the Green Box next to Alex Aces name in the list
of attendees, to place Alex into the conference and take
Bob off hold
Step 156 Notice that all three users are now in a conference call
Page 115 of 194

Step 157 Click the Red Handset, on SiteA-WS01

(172.19.X.101 - Alice) to hang up and remove
her from the conference. Now notice that Bob and
Alex have been switched back to a non-conference
call
Step 158 Keep this call active for the next section.
Transfer Calls
Step 159 Click the (three dots) on the call control bar in the active call on Bobs SiteAWS02.
Step 160 Click Transfer
Step 161 Type in Alice Adams, in the search field that appears when you click transfer.
Step 162 Hover the mouse over Alice Adams.
Step 163 Click the Phone handset icon to the right on Alice Adams.
Step 164 Select Alices Work Number.
Page 116 of 194

Step 165 Switch to SiteA-WS01 (172.19.X.101 - Alice Adams).
Step 166 Click Answer on the incoming call pop-up window in the lower right corner of Alices
desktop.
Step 167 Switch back to SiteA-WS02 (172.19.X.102 - Bob
Black).
Step 168 Notice Alex Ace is now on hold, and you might hear hold
music.
Step 169 Click Transfer
Step 170 Notice on Bobs Jabber client Alice presence indictor says
On A Call.
Step 171 Switch to SiteA-WS01 (Alice Adams).
Step 172 Notice that the call is now between Alice and Alex Notice that Bob hanging up the call
did not affect Alice and Alexs call.
Step 173 Click the Red Handset icon on the task bar of the active call on Alice desktop to hang
up the active call
Bob is worried that while he was on the phone with

Alice he might have missed some important calls. He checks
his Call History and finds some missed calls from Alice.
Call History
Step 175 Click the 2nd Tab (Calls) down on the left of the
Jabber client window.
Step 176
= Outbound Calls
Step 177
= Inbound Calls
Step 178
= Missed Calls
Step 179 Hover the mouse over one of the Alice Adams
Missed Call entries
Step 180 Click on the Phone HandSet icon on the right side
of Alice entry
Step 181 Select Alice Work Number
Step 182 Click the Red Handset to hang up the
call
Page 117 of 194

In addition to the missed calls, Bob finds five voicemail messages waiting for
him. Because Bob has Visual voicemail enabled he is able to see who left him
messages and deal with the ones that are truly urgent first.
Voice Mail
Setting up voicemail enables Cisco Jabber for Windows users to receive voicemail messages and
redirect incoming audio calls to the voicemail service. Retrieval and redirection allows Cisco jabber
for Windows to access voicemail messages from the client interface and redirect incoming audio
calls to voicemail service. In this lab the retrieval and redirection configuration has already been
done on the CUCM at the start of class.
Required Resources
VPN, and a supported browser.
Visual Voice Mail
In this section the student will configure Cisco Unity Connection to allow access by Cisco Unified
Jabber client. As part of the task of setting up voicemail, the student previously configured a
mailstore as a UC Service on the CUCM to enable visual voicemail in Cisco Jabber client for
Windows.
Step 183 Remain on SiteA-WS02 (172.19.X.102 - Bob Black)
Step 184 Click the Mail Tab on the Left hand side of the Jabber
client
Step 185 Click Call VoiceMail button on the bottom of the Jabber
VoiceMail screen
Step 186 Enter 12345#, when password is requested. This can be
done two ways
a. Type 1-2-3-4-5-# on the keyboard of your computer
OR
b. Click the keyboard icon on the active call task bar,
and use the mouse to click 1-2-3-4-5-#
Page 118 of 194

Investigate Voice Mail
c. Select VoiceMail tab on the left hand side of the Jabber client if not already
selected. Notice that below the tab there is number indicating how many new
Voice Mails there are.
d. Visually confirm there ARE visual voice mail entries (6 total, 4 not read, 2 read)
e. Visually confirm the Jabber Client MWI is lit and say 4 new messages.
Step 187 Click the Arrow to the right of the voice mail to play the VM
Due to lab topology Voice Quality will not be good
Step 188 Listen to all voice mail to turn off the Message Waiting
Indicator (MWI) the Jabber Client side tab. The number below
the voice mail tab on the Jabber client should also go down after
listening to each voice mail and the number goes away when no
more messages are left unread
Page 119 of 194

Step 189 Right click one of the Visual Voicemail entries on the Jabber client and click Mark as
UnRead and the MWI light should come back on.
Step 194 Right click the same message and select Mark as Read and the MWI light should go
off
Alice realizes that the only way to solve this issue is a Webex meeting so she can
have a look into Bobs desktop. Bob checks his schedule and does not find any meetings
already scheduled so he sends an invitation to Alice she accepts. Alice starts the Webex
meeting from her Jabber client and invites Bob.
Step 195 Click the Meetings tab on the left hand side of the Jabber Client. Notice there are no
meetings Scheduled
Step 196 Click the Outlook icon on the task bar of SiteA-WS02
Step 197 Click on the Calendar tab in the lower left corner of Outlook
Page 120 of 194

Step 198 Find bar that indicates what time it is now and double click that time slot next to the
time indicator to create a meeting at the current time.
Step 199 Enter the following:
a. Subject
b. Location
c. Invite = Alice Adams
d. Duration = 30 min
Step 200 Click Send.

Step 201 Dismiss the Outlook Meeting Reminder
Step 202 Minimize Outlook
Step 203 Click on the Meetings tab on the left hand side of the
Jabber Client, and confirm the meeting was place on
Bob Blacks Jabber Client
Page 121 of 194

Step 204 Switch to SiteA-WS01 (172.19.X.101 Alice Adams)
Step 205 Dismiss the Outlook Meeting Reminder (Note: Open Outlook if it is closed)
Step 206 Click the Meetings tab on Alice Adams Jabber Client, Confirm the meeting that Bob
Black just made is in her Jabber Client
Step 207 Click More Details, and observe it opens a MS Outlook meeting window
Page 122 of 194

Step 208 Accept the meeting in Alice Adams email inbox, with Send the Response Now
Step 209 Minimize Microsoft

Outlook
Step 210 Make sure you change the
status for both Alice and
Bob to Available.
Off-Premis WebEx Meetings

Earlier in the lab when UC Services were created on the CUCM, a UC Service was created called
WebEx_SRV. This allowed the configuration file for the Jabber clients to contain the URL/Protocol
and port information to connect to WebEx in the cloud. In this section we will configure Alices
workstation to provide her credentials to login in to Web Ex.
Due to limitations of this lab we will not be using Single Sign On (SSO) to access
the cloud based WebEx Meeting Service
Step 212 Open an Instant Message between Alice & Bob
Step 213 Notice at the top left there is an icon for Webex but it is not active. Note: Status may
not match the graphic.
Step 214 Select File Options on Alices Jabber client

Step 215 Select Meetings
Page 123 of 194

Step 217 Click Set Up Account
Step 218 Notice the WebEx address configured on CUCM is entered in the WebEx Site field but
can be edited if needed for multiple sites
Step 219 Click Edit
Step 220 Enter Pxy-User01@ciscoucft.com, in the username field (XY = Pod Number for
example pod 08 would use the username P08-User01@ciscoucft.com, Pod 56 would
user username P56-User01@ciscoucft.com)
Step 221 Enter Cisc0123, in the password field
Step 222 Click OK, a status indicator will spin as the system confirms login credentials (if the
system is unable to verify the credentials double check the user name and password
are correct and try again)
Page 124 of 194

Step 223 A positive result of credential verification will result in the following configuration
screen. Note: The graphic is just an example. Please use the correct login
information.
Step 224 Click Integration tab on the left
Step 225 Microsoft Outlook should be selected for this lab, but notice that IBM Lotus Notes, and
Google Calendar are also supported (both the Meeting Tab and the Integration tab are
added when the conferencing UC Service is added to the service profile on the CUCM)
Step 226 Click OK, to close the options page
Step 227 Close any IM conversation windows that are open on Alices desktop
Step 228 Start a new IM conversation from Alice to Bob
Step 229 Notice that now there is a new button Start Meeting, on the top right of the
conversation window with Bob. Note: Status may not match the graphic.
Page 125 of 194

Step 230 Click the Start Meeting Button (It might take a min or so for the meeting to start
due to the number of students starting meetings at the same time BE Patient)
Step 231 Click OK or Yes on any error messages
regarding certificates.
Step 232 This should take Alice directly into a WebEx
meeting, with her being the host. Notice on
the Jabber client Alices status has
automatically changed to orange In a
Meeting. Note: She may already be in a meeting because of Outlook.
Step 233 Click the Red X, to close the Audio Conference pop-up window (due to limitation of
this lab we will not be using audio to demonstrate WebEx meetings in this lab)

Step 235 Notice in the lower right corner of the screen (the student might have to scroll down
and to the right to see if the RDP screen is not maximized) the invitation to join Alice
in a WebEx Meeting.
Step 236 Click Join. Make sure to click on OK if you encounter the Certificate Revocation
notification. (Wait for the WebEx meeting to pop-up on Bobs screen be patient this
could take a little time).
Page 126 of 194

Step 237 When Bob joins the meeting his presence status also changes automatically to In a
meeting. Note: He maybe already in a meeting because of Outlook
If the invitee declines the invite a message will go back to the host of the meeting.
This message gives the person a chance to resend the invite (Try Again), or cancel.
If cancel is clicked this DOES NOT end the Web Ex meeting, the meeting will have
to be ended by the host.
Step 239 Click the Red X to close the Audio Conference pop-up window
We will not spend much time on the usage and operation of WebEx
Meetings due to time limitations of this lab, but the student is welcome to
explore WebEx and play with some of its features at this time. Just be
advised in most cases there is only a four hour window to finish this entire
lab.
Step 241 Click End Meeting, in the lower middle of the WebEx meeting window.
Page 127 of 194

Step 242 Click End Meeting to end the meeting for all invitees, on the warning pop-up.

Step 244 Click OK to end meeting pop-up, to release Bob from the meeting. His presence is
back to Available.
Alice installs tools on her Windows machine to be able to start Webex
meetings from Firefox and schedule meetings from Outlook.
Installation and usage of WebEx Productivity Tools

WebEx Productivity Tools allow you to schedule, start, and join meetings quickly without going to
your WebEx site. Simply select the WebEx ball to add a WebEx meeting to your Microsoft Outlook
Calendar invitation. WebEx Productivity Tools also include the WebEx Assistant and integrations with
Yahoo Messenger, Microsoft OCS Messenger, and Microsoft Office.
Step 246 Completely close Outlook on Alices desktop
Step 247 Double click the WebEx Downloads short cut on Alices desktop
Step 248 Enter Pxy-User01@ciscoucft.com (XY=pod number for example p04user01@ciscoucft.com) in the Email Address field
Step 249 Enter Cisc0123 in the password field
Step 250 Click Sign-In
Step 251 Click Download, to download the Productivity Tools for Windows
Page 128 of 194

Step 252 Click Save File if necessary

Step 253 Right click ptools.msi from the Downloads window
Step 254 Click Open from the pop-up menu
Step 255 Click Run on the security warning
Step 256 Click Next on the welcome screen

Step 257 Click Next
Step 258 Select the I Accept radio button and click Next
Step 259 Click Next to accept the default location
Step 260 Click Yes to the User Account Control pop-up window
Step 261 Click Finished on the final install screen
Step 262 Enter Pxy-User01@ciscoucft.com (XY=pod
number for example p04-user01@ciscoucft.com) in
the Email Address field of the WebEx Assistant pop-up
window. Click Next.
Step 263 Enter Cisc0123 into the password field
Page 129 of 194

Step 264 DO NOT Select Remember Me
Step 265 DO NOT Select Keep me signed in
Step 266 Click Sign In
Step 267 Observe after logging into WebEx the WebEx Assistant is ready for use (Maybe
hidden, click on icon on task bar.
Step 268 Close Firefox.

Step 269 Open Outlook, on Alices desktop. Notice on the home tab there is a Meet Now and
Schedule Meeting drop down icon
Step 270 Select the Calendar icon on the lower left of the Outlook window.
Step 271 In the meeting section look for the Current Time indicator.
Step 272 Double click about 5 hours or more into the future based on the current time indicator
to schedule a meeting.
Page 130 of 194

Step 273 Type in Test WebEx Meeting in the Subject Field.
Step 274 Type in WebEx in the location field.
Step 275 Click Invite Attendees
Step 276 Add Bob Black in the To field.

Step 277 Click Add WebEx Meeting.
A status indicator will appear while connecting to WebEx
Step 278 Click Send to finish scheduling the meeting.

Step 279 Find the new meeting in Outlook.
Page 131 of 194

Step 280 Double click the meeting and confirm there is WebEx information imbedded in the
message area of the meeting
Step 281 Close the meeting.

Step 282 Click on the Meeting Tab on Alices Jabber Client
Step 283 Notice the meeting is now in Alices meeting tab
Step 284 By clicking the more details hyperlink the Webex URL
Loads in the browser.
Step 285 Close the MS Calendar event.
Step 286 Switch to SiteA-WS02 (172.19.X.102 Bob Black).
Step 287 Open Outlook if not already open.
Step 288 Accept the invitation for the newly created meeting with
send response.
Page 132 of 194

Step 289 Check to see if the meeting is now in Bobs meeting tab in his Jabber Client.
Alice realizes that she needs to reference the Jabber training video both for the
CEO request and to prevent further Bob incidents from occurring.
Adding Tabs, and Modifying Jabber with Jabber-Config.xml

Custom tabs embed content in the main Cisco Jabber window.
Custom tabs are located under the tabs
for the contact list, call history,
voicemail, and meetings.
You can use custom tabs to show
various types of content to users,
including:
Training and support material
Corporate messages
Site directories
Local weather
World clocks
Site directories
Contact List
Call History
Voice Mail
Meetings
Up to 9 Custom Tabs
Custom Tab
While Cisco Jabber for Windows does not

actually restrict the number of custom
tabs you can add, it does not provide a
vertical scrollbar to allow users to access
custom tabs that become truncated in
the user interface. For this reason, you
should set a practical limit of 9 custom
tabs, which is the maximum number of tabs that can fit within the default size of the main Cisco
Jabber window.
Page 133 of 194

The only method for accessing 10 or more custom tabs is to maximize the main Cisco Jabber
window. If users have monitors with low resolution, then they might not be able to maximize the
window sufficiently to access the custom tabs.
Content for Custom Embedded Tabs
Custom embedded tabs use HTML and JavaScript to display content. HTML lets you display objects
such as images or blocks of text in custom embedded tabs. JavaScript lets you perform actions on
those objects and add dynamic functionality to your custom embedded tabs.
Note: Cisco Jabber for Windows uses the Microsoft Internet Explorer rendering engine to display
custom embedded tabs. For this reason, any limitations or restrictions that apply to Internet
Explorer also apply to custom embedded tabs. For example, if Internet Explorer does not support a
specific JavaScript function, you should not include that function in a custom embedded tab.
Custom embedded tabs can contain the following:
Flash content
Static images including JPG, PNG, GIF
Forms
Web portals
YouTube videos
Much, much more You can use custom tabs to provide a wide range of functionality to
users.
Custom Tab Definitions

Custom tabs in XML files are created and reside on the TFTP server.
Important: You must use utf-8 encoding when you create custom tab definitions.
The following XML snippet shows the structure of a Cisco Jabber for Windows configuration file with one custom
<?xml version=1.0 encoding="utf-8"?>
<config>
<Client>
<jabber-plugin-config>
<browser-plugin>
<page refresh=" " preload=" ">
<tooltip></tooltip>
<icon></icon>
<url></url>
</page>
</browser-plugin>
</jabber-plugin-config>
</Client>
</config>
In this section the student is going to use the jabber-config.xml file to add custom tabs to Cisco
Jabber.
Page 134 of 194

Activity Objective
Create jabber-config.xml
Upload jabber-config.xml to CUCM TFTP directory
Usage of Cisco jabber Tabs, and see examples of
Required Resources
To complete this section of the lab you will need a computer that is connected to the lab via VPN,
and a RDP connection to your pods SiteA-AD (172.19.X.20), SiteA-WS01 (172.19.X.102), & SiteAWS2 (172.19.X.102).
In this first part of adding tabs, the student is going to add two tabs to do the exact same thing
(two ways to do the same thing).
Step 290 Switch to SiteA-AD (172.19.X.20)
Step 291 Double click the Jabber config folder on the desktop of SiteA-AD
Step 292 Double click 01_Video_CFG folder
Step 293 Right click the file on the desktop called jabber-config.xml.
Step 294 Click Open With Notepad, to open the file in notepad
It should look like the one below. This file was created in advance as to not make this class a
typing lesson.
There are two tabs being created in this first jabber-config.xml
The Red Tab 1 Sets up an embedded video that exist out on YouTube. This video will
play within the Jabber client itself.
In Blue Tab 2 Is a call to a script that when a button in the Jabber client is clicked it
opens a pop-up windows that plays the same video in a pop-up window instead of in the
jabber client.
<?xml version="1.0" encoding="utf-8"?>
<config>
<Client>
<browser-plugin>
<page refresh="false " preload="false ">
<tooltip>Instant Messaging</tooltip>
<icon></icon>
<url>http://www.youtube.com/embed/mUBpDIlLNA8</url>
</page>
<icon></icon>
<url>http://10.1.2.20/tabs/video.html</url>
</page>
</browser-plugin>
Page 135 of 194

</Client>
</config>
Step 295 Close Notepad with the jabber-config.xml in it.
Step 296 Launch Firefox from the task bar at the bottom of the SiteA-AD (10.1.2.20)
computer. (The student must use the browser on the desktop of SiteA-AD
and not their own computers browser).
Step 297 Enter 10.1.2.10, in the browse to field and click Enter.
Step 298 Click Cisco Unified Communications Manager.
Step 299 Select Cisco Unified OS Administration, form the Navigation drop down menu
Step 300 Click Go.

Step 301 Enter Administrator & Cisc0123, for the login credentials (Case Sensitive).
Step 302 Click Login.
Step 303 Select Software Upgrades TFTP File Management.
Step 304 Type jabber, in the find field (all lower case).
Step 305 Click Find
Step 306 You should find NO jabber-config.xml. By default it is not there.

Step 307 Click Upload File.
Step 308 Click Browse on the upload file pop-up window.
Step 309 Navigate to the Desktop\Jabber Config\01_Video_CFG
Step 310 Select jabber-config.xml
Step 311 Click Open
Step 312 Leave the Directory blank as is the default
Step 313 Click Upload file
Page 136 of 194

Step 314 Confirm the file uploaded successfully.
Step 315 Click Close, on the upload file window.

Step 316 Type jabber, in the find field (lower case).
Step 317 Click Find
Step 318 You should find there now is a jabber-config.xml
Step 319 Select Cisco Unified Serviceability from the Navigation drop down menu
Step 320 Click Go
Step 321 Enter Administrator & Cisc0123 for the login credentials
Step 322 Click Login
Step 323 Select Tools Control Center Features Service from the menus
Step 324 Select SiteA-CUCM911-CUCM Voice/Video, from the select server drop down
Step 325 Click Go
Step 326 Select TFTP radio button
Page 137 of 194

Step 328 Click OK for the service restart warning, wait for the page to finish reloading
Step 330 Visually confirm 4 Tabs exist on Alices Jabber client.
Step 331 Select File Exit to close Jabber.

Step 332 Double click the Jabber icon on Alices desktop to re-launch the Jabber client.
Step 333 Login in using aadams/Cisc0123
Step 334 Visually confirm 2 New Tabs have been added to the Jabber client.
Step 335 Click on the First New Tab. Observe that it has
an embedded YouTube video about Cisco Jabber for
windows.
Step 336 Press Play to watch the video. Press Stop when
you have watch enough.
You can click and drag the Jabber client open wider to see
the video on a bigger screen.
Page 138 of 194

Step 337 Click the second new tab on the Jabber Client (bottom tab)
Step 338 Click Play Video
Step 339 Notice this time the video is played in a popup window so it can be sized independently of
the Jabber client
Step 340 Click Play to watch the video, press Stop and
Close the pop-up window when done.
Page 139 of 194

An HTML script called Video.html was used to facilitate the pop-up window to play
the video in. This HTML code was stored at C:\inetpub\wwwroot, which is the root
directory for the MS IIS server (web server).
The jabber-config.xml code initiated the video.html script and looked like this
The video.html script is as follows
<html>
<head>
</head>
<body>
<center>
<h1>Learning Jabber</h1><HR>
The following video will help you learn about the features of Cisco Jabber<b>
<br><br>
<button onclick="pop()">Play Video</button>
</center>
<script type="text/javascript" >
function pop() {
popupWindow=window.open('http://www.youtube.com/embed/mUBpDIlLNA8','_blank','he
ight=300,width=400,left=10,top=10,resizable=yes,scrollbars=no,toolbar=no,menubar=n
o,location=no,directories=no,status=no');
}
</script>
</body>
</html>
Add a Tab that connects to IP Helpdesk ticket software

Step 341 Switch to SiteA-AD (172.19.X.20).
Step 342 Double click on the Jabber Config folder on the SiteA-AD desktop.
Step 343 Double click on 02_Video_Case_CFG folder.
Step 344 Right Click and open with Notepad the jabber-config.xml file in this folder.
Page 140 of 194

Step 345 Notice there is a new section added to the previous jabber-config.xml that the student
used above to add the two video tabs. This new section calls a script called Tool.html
that is also stored in the MS IIS root directory of the web server.
The new Helpdesk ticket script is indicated in RED

<config>
<Client>
<browser-plugin>
<icon></icon>
</page>
<icon></icon>
</page>
<icon></icon>
<url>http://10.1.2.20/tabs/tool.html</url>
</page>
</browser-plugin>
</Client>
</config>
Step 346 Close the notepad. (if changes were made DO NOT save.)
Step 347 Launch Firefox from the task bar at the bottom of the SiteA-AD (172.20.X.20)
computer (if not already open).
Step 348 Browse to http://10.1.2.10/ccmadmin in the browse to field and click Enter.
Step 349 Select Cisco Unified OS Administration, form the Navigation drop down menu
Step 350 Click Go.

Step 351 Login with Username Administrator and Password Cisc0123
Page 141 of 194

Step 354 Click Browse, on the upload file pop-up window.
Step 355 Navigate to the Desktop\Jabber Config\02_Video_Case_CFG
Step 357 Click Open.
Step 358 Leave Directory blank as the
default.
Step 359 Click Upload file.
Step 360 Confirm the file uploaded
successfully.
Step 361 Click Close on the upload file window

Step 363 Click Go
Step 366 Select SiteA-CUCM911-CUCM Voice/Video, from the select server drop down
Step 367 Click Go
Step 368 Select the TFTP radio button

Step 372 Visual confirm 6 Tabs are now visible. The four original tabs and the two added
video tabs from the previous section
Page 142 of 194

Step 373 Select File Exit to close the Jabber client

Step 374 Double click the Jabber icon on Alices desktop to
open the Jabber Client
Step 375 Login into jabber as aadams/Cisc0123
Step 376 Visual confirm 1 New Tabs have been added to
the Jabber client, for a total of 7 tabs
Step 377 Click the New Tab
Step 378 Notice the new helpdesk case management tab
has a 3 below the tab, this indicates there are
three cases in the queue
Step 379 Click Status Open on one of the three cases
Step 380 Click OK to close this case. Notice the number below the tab will change to 2. Wait 10
second and the script will add a new case back into the queue, increasing the cases
back to three
Step 381 Click Chat on the Second case to IM with Bob Black. A IM conversation window
should open to communicate with Bob Black
Page 143 of 194

Step 382 Type a message to Bob Black and press Enter

Step 384 Confirm IM message was received by Bob Black, reply if you wish
Step 385 Switch to SiteA-WS01 (172.19.X.101 Alice Smith)
Step 386 Click Call, on the second case to Bob Black
Step 387 Click Yes to call Bob Black at extension 1002
Step 388 Click the Red Handset to disconnect the call (we dont need to test more calls at this
point in the lab, just wanted the student to see the app could initiate phone calls).
Preparing for Single Number Reach

Next the student will add code to the jabber-config.xml to change the users mobile phone number
to their IP Phone number to prepare for Single Number Reachability.
Step 389 Switch to SiteA-AD (172.19.X.20).
Step 390 Double click on the Jabber Config folder on the SiteA-AD desktop.
Step 391 Double click on 03_Video_Case_Num_CFG folder.
Step 392 Right Click and open with Notepad the jabber-config.xml file in this folder.
Step 393 Notice there is a new section added to the previous jabber-config.xml that the student
used above to add the two video tabs and the IP helpdesk tab. This new section maps
the mobilephone AD field to the IPPhone field so the numbers are the same.
Page 144 of 194

The new number re-map section is indicated in RED

<config>
<Client>
<browser-plugin>
<icon></icon>
</page>
<icon></icon>
</page>
<icon></icon>
<url>http://10.1.2.20/tabs/tool.html</url>
</page>
</browser-plugin>
</Client>
<Directory>
<MobilePhone>ipPhone</MobilePhone>
</Directory>
</config>
Step 394 Close the notepad (if changes were made DO NOT save).
Step 395 Launch Firefox from the task bar at the bottom of the SiteA-AD (172.20.X.20)
computer (if not already open).
Step 396 Browse to https://10.1.2.10/ccmadmin and click Enter
Step 397 Select Cisco Unified OS Administration form the Navigation drop down menu.
Step 398 Click Go.

Step 400 Click Login.
Page 145 of 194

Step 403 Click Browse, on the upload file pop-up window.
Step 404 Navigate to the Desktop\Jabber Config\03_Video_Case_Num_CFG
Step 406 Click Open.
Step 407 Leave Directory default.
Step 408 Click Upload file
Step 409 Confirm the file uploaded successfully
Step 410 Click Close on the upload file window

Step 412 Click Go
Step 414 Select SiteA-CUCM911CUCM Voice/Video, from the select server drop down
Step 415 Click Go
Step 418 Select the TFTP radio button
Page 146 of 194

Step 422 Select the Contacts tab on Alice Jabber client
Step 423 Mouse over Bob Black and click the Handset icon as if you are making a call to Bob
Step 424 Visually confirm that all three (3) of Bobs numbers are different
Step 425 Confirm that other users numbers are all different as well
Step 426 Click File Exit to close Alice Jabber client
Step 427 Double Click the Jabber Icon on Alice desktop to download the new configuration
file.
Step 428 Login in to Alices jabber using aadams/Cisc0123
Step 429 Confirm that Bobs work number and mobile number are the same
Step 430 Confirm that other Users Work & Mobile numbers display the same.
Now that the issue is settled Alice sends Bob a Jabber message inviting him for a
pint of beer after work his treat.
Emoticons can be found in the lower right corner of the Jabber IM window
and button that looks like a smiley face. (The :pint or :beer are hidden
emoticons.)
Page 147 of 194

Step 432 Send the following message to Bob Black: Hey want to grab a :pint after work?
YOUR TREAT
Page 148 of 194

Section 5: Federation
Page 149 of 194

Task 1: Basic Inter-Domain FederationIn this section the student will

configure basic Inter-Domain Federation on SiteA and demonstrate the operation of federation
between siteA and SiteB. Site B is preconfigured for federation back to siteA.
Activity Objective
In this activity, the students will configure SiteA to federate with SiteB.
Required Resources
Students personal computer VPNed into the lab environment and has establish RDP sessions into
the appropriate workstations.
Verify Inter-site Behavior without Federation

Step 433 Open Alex Aces workstation (172.19.X.201)
Step 434 Verify that she can ONLY see presence information for users in SiteB but not for Alice
Adams or Bob Black (SiteA). (Do a search for Alice and Bobs names notice they
have a grey bubble.)
Step 435 Try to chat with Alice from Alexs workstation. Verify that Alice did not receive the
chat on Site1/Workstation 01.
Step 436 Call Alice Adams from Jabber on Alexs workstation.
Verify that Alice did receive the call on
SiteA/Workstation 01 but CANNOT choose to Chat
Reply as she could with Bob.
Step 437 Answer the call on Site1/Workstation 01 Alice
Alexs workstation. Verify that Alex cannot share her
desktop with Alice even though they have an active call.
Step 438 End the phone call.
Creating a DNS Service Record for Federations

Step 439 Open a RDP session to SiteA-AD (172.19.X.20) if not all ready open.
Step 440 Click Start Administrative Tools DNS, to open the DNS Manager tool.
Page 150 of 194

Step 441 Click the + (plus sign) next to SiteA-AD Forward Lookup Zone SiteA.com
Step 442 Click and Highlight sitea.com
Step 443 Right click sitea.com
Step 444 Select Other New Records from the pop up menu.
Step 445 Scroll down and select Service Location (SRV)
Step 446 Click Create Record.

Step 447 Fill in the following information:
a. Domain sitea.com (pre-filled-in)
b. Service _xmpp-server (underscore xmppserver)
c. Protocol _tcp (underscore tcp)
d. Priority 0 (default)
e. Weight 0 (default)
f.
Port Number 5269
g. Host Offering This Service

sitea-imp01.sitea.com
Step 448 Click OK.
Step 449 Click Done.
Step 450 Minimize DNS Manager (students will use DNS manager again in a few steps)
Verify _cuplogin DNS Service Records

Step 451 Click the Command Prompt icon
(172.19.X.101 Alice Adams)
workstation not the AD).
on the task bar of SiteA-WS01

RDP window (make sure this is on the
Step 452 Type nslookup and press Enter to enter nslookup mode.
Step 453 Type set type=srv (in all lower case).
Page 151 of 194

Step 454 Type _xmpp-server._tcp.sitea.com and press Enter.
Step 455 Notice the command returned all the appropriate information for the _xmpp-server
srv record that was built in the previous section.
If you get an error such as the one pictured below, check your command from Step
728, or confirm your _xmpp-server service record has been configured properly on
sitea-ad.
Do not continue until you get a positive result such as the one pictured above
Step 456 Close the Command window.
Create Conditional Forwarding on DNS

In this section the student will create a conditional forwarder to act as
something similar to a static route to gain access to the DNS server on SiteB.
DNS will try to resolve name to IP in the forward LookUp zones, and if not
successful it will check Conditional Forwarders. If the DNS does not find a
match there it will continue on to the global forwarders and fail if it does not
find a match, or resolve if it does find a match.
Step 457
Switch Back to SiteA-AD (172.19.X.20)
Step 458
Click on Command Prompt icon on the task bar
Step 459
Type ping siteb-imp911.siteb.com (remember we are pinging inter-site that is

from site A to Site B, also the 911 in the name is OK for this section)
Step 460
Press Enter. The ping

should fail because the
local and global DNS do not
know how to resolve SiteB
locations
Step 461
Click Start Administrative Tools DNS to open the DNS Manager tool, or
Maximize DNS Manager if already open
Page 152 of 194

Step 462
Click and Highlight Conditional Forwarders
Step 463
Right click Conditional Forwarders and select New Conditional Forwarder from
the pop up menu
Step 464
Enter in the following in the New conditional forwarders pop-up window:

a. DNS Domain siteb.com
b. IP Address 10.1.2.120 (click here to add an IP)
c. Store this conditional forwarder in

AD, and Checked
d. Drop Down Window All DNS
Servers in this forest
Step 465
Click OK
Step 466
Close DNS Manager
Dont worry about the Red X next to the IP

address and the authoritative error on the same
line, this is Ok and the forward will still work.
Verify Conditional Forwarder

Step 467
Click the Command Prompt icon to

bring CMD window back to focus.
Page 153 of 194

Step 468
Ping siteb-imp911.siteb.com
Press Enter, the ping should work this time. If the ping does not work fix the
conditional forwarder and get successful pings before moving on.
If you cannot ping siteb-imp911.siteb.com verify your conditional forwarder.

If the forwarders are correct flushing the DNS cache will usually resolve any
issues.
To flush the DNS cache, type ipconfig /flushdns at the command prompt
and then try the ping to SiteB again.
Step 469
Close the Command Prompt window.
Step 470
Close the DNS Manager.
Configuring Inter-Domain Federation on the IM and Presence Server

Step 471 Navigate to https://172.19.X.12/cupadmin in a browser from the students
desktop.
Page 154 of 194

Step 473 Select Presence Inter-Domain Federation XMPP Federation Settings
Step 474 Set the following settings on the XMPP Federation Settings Page:
a. XMPP Federation Node Status ON
b. Security Mode NO TLS
c. Click OK to the security warning.
d. Dialback Secret Cisc0123
e. Confirm Dialback Secret Cisc0123
Reset the Cisco XCP XMPP Federation Connection Manager Server

In this section the student will reset the Cisco XCP XMPP Federation Connection Manager Service on
both SiteA and SiteB IM&P server
Step 476 Navigate to Cisco Unified IM and Presence Serviceability on SiteAs IM&P
administration web page
Step 477 Click GO
Step 478 Select Tools Control Center Features Service
Page 155 of 194

Step 479 Select sitea-imp01.sitea.comCUCM IM & Presence, from the select server drop
down
Step 480 Click Go
Step 481 Select Cisco XCP XMPP Federation Connection Manager radio button
Step 482 Click Start

Step 483 Click OK to the restart warning
Step 484 Wait for the screen to reload
Step 485 Confirm that the Cisco XCP XMPP Federation Connection Manager service has
started
Step 486 Navigate to https://172.19.X.112/cupadmin (Site B) in a supported browser
Step 487 Navigate to Cisco Unified IM and Presence Serviceablity, on SiteBs IM&P
administration web page
Step 488 Click GO
Step 489 Enter Administrator
Step 490 Enter Cisc0123
Step 492 Select Tools Control Center Features Service
Step 493 Select SiteB-IMP911.siteb.comCUCM IM & Presence, from the Select Server
drop down
Step 494 Click Go
Step 495 Select Cisco XCP XMPP Federation Connection Manager radio button.

Step 497 Click OK to the restart warning
Step 499 Confirm that the Cisco XCP XMPP Federation Connection Manager service has
restarted
Step 500 From the Related menu select Control Center Network Services
Step 501 Click Go
Step 502 Select the Cisco XCP Router
Step 504 Click OK on the Restart warning
Page 156 of 194

Confirming Inter-Domain Federation Operation

Step 506 Type Alex Ace, in the search window of the Jabber client
Step 507 Notice Cisco Jabber finds Alex Ace, because she is in the local Outlook contacts
Step 508 Notice you can actually see the presence status of Alex Ace
Step 509 Hover your mouse over Alex Ace from the search
Step 510 Click the
(plus) sign to add Alex to Alices contact list
Step 511 Click New Group.

Step 512 Create a group called Site B.
Step 513 Click Add to add Alex to the group Site B on Alices Buddy list.
Step 514 Notice that Alex does have a picture of presence indicator.
Step 515 Click on the MS Outlook icon on Alices desktop.
Step 516 Select the Contact tab in the lower left corner.
Step 517 Double click Alex Ace to open her profile.
Step 518 Enter aace@siteb.com in the IM Address field.
Page 157 of 194

Step 519 Click Save & Close.

Step 520 Type Blake Bad in the search window of the Jabber client.
Step 521 Hover your mouse over Blake Bad from the search.
Step 522 Click the
(plus) sign to add Blake to Alices contact list
Step 523 Select Site B for Blakes group.

Step 524 Click Add.
Step 525 Do the following actions on Alex Aces Jabber Client in Site B
Step 526 Enter Alice Adams in the search field of the Jabber Client
Step 527 Hover the mouse of Alice Adams
Step 528 Click the + sign to add Alice to Alexs contacts
Step 529 Click New Group
Step 530 Enter Site A, for the group name
Step 531 Click Create
Step 532 Click Add, to add Alice to group Site A on Alexs contact list
Step 533 Enter Bob Black in the search field of the Jabber Client
Step 534 Hover the mouse of Bob Black
Step 535 Click the + sign to add Bob to Alexs contacts.
Page 158 of 194

Step 536 Select Site A, for the group name.
Step 537 Click Create.
Step 538 Click Add, to add Bob to group Site A on Alexs contact list.
Step 539 Switch to SiteA-WS01 (172.19.X.101 Alice Adams).
Step 540 Double click Alex Ace in Alices contacts to chat with Alex.
Step 541 Type something in the conversation window and press enter, to send Alex a IM.
Step 542 Switch to SiteB-WorkStation01 (172.19.X.201 Alex Ace).
Step 543 Confirm that Alices IM has come up on Alexs desktop.
Step 544 Click the White Handset on the conversation window on one of the two workstation
and setup a call between Alex Ace and Alice Adams
Step 545 Switch to the opposite side and accept the call.
Page 159 of 194

Explore Federation Further
Step 546
Try adding Alex Ace to Bob Blacks contacts (you will not be able to find Alex since
Alex is not in Bobs local contacts).
Step 547
Try adding Alex to Bobs outlook contacts and make sure you include her IM address
and see how that changes his interaction with her presence.
Step 548
You might have to EXIT and reopen Jabber for presence to start showing.
Step 549
Try more calls, conferences, transfers, and IM conferences between sites with
Federation.
Step 550
Add Blake Bad to Bob Blacks Jabber by adding Blake to his local Outlook contacts
and then to Bobs Jabber contacts.
Step 551
If you dont see a presence indicator when you add Blake to Bobs desktop, switch
to Blakes desktop and you might see a Status Request to ask permission to add
him to his contact list. Once you click Allow go back to Bobs desktop and you
should see status indicator now.
Step 552
Try making more calls and IMs between sites.
Step 553
Switch to Alex Aces desktop and see if Alice and Bob have presence indicators and
can contact people in site A.
Page 160 of 194

Section 6: Bring Your Own Device (BYOD)
Page 161 of 194

Bring Your Own Device (BYOD)

Bring Your Own Device (BYOD) has become one of the most influential trends that has or will touch
each and every IT organization. The term has come to define a megatrend occurring in IT that
requires sweeping changes to the way devices are used in the workplace.
What is BYOD? Does it mean employees pay for their own devices they use for work? Possibly, but
the BYOD trend means much more. It is about end users being able to use the computer and
communication devices they choose to increase productivity and mobility. These can be devices
purchased by the employer, purchased by the employee, or both. BYOD means any device, with any
ownership, used anywhere.
This lab demonstrates a few of the mobile devices and how they operate as well as explores some of
the configuration challenges it creates for IT, and outlines the Cisco technologies that are part of
the solution. Cisco offers a comprehensive architecture to address these challenges, allowing end
users the freedom to bring their choice of device to work while still affording IT the controls to
ensure security and prevent data loss.
In this section of the lab the student is invited to connect their personal mobile devices such as
iPhones, Android Phones and Tablets, and iPad, to the lab environment.
Activity Objective
In this activity, the student will use their own mobile devices to connect to the lab environment and
use mobile Jabber tools to communicate with Jabber PC clients in the lab.
Required Resources
Students personal computer VPNed into the Cisco Field Trainers lab, and the student has RDPed
into the three pods workstations. Any mobile device that is capable of running Cisco Anyconnect,
and Cisco Jabber client such as IPhone, iPad, Cisco Cius, Android phones and tablets.
BYOD Cisco Jabber for iPhone

Cisco Jabber for iPhone provides users with VoIP calling, visual voicemail, and access to the
corporate directory from an iOS device.
Features of Cisco Jabber for iPhone allow you to:
Place and receive VoIP calls from a corporate phone number, through Unified CM, using your
mobile device while Cisco Jabber is running and connected to the network
Receive calls at the standard mobile phone number when Cisco Jabber is not running or not
connected to the corporate network
Have multiple VoIP calls (call waiting, add new call, swap between active calls)
Use many of the standard in-call features that Unified CM provides, including hold, transfer,
and conference
Connect automatically to the VPN if the corporate Wi-Fi network is not directly available
Transfer an active Cisco Jabber VoIP call from your device to your desk phone and vice versa
Page 162 of 194

Transfer an active Cisco Jabber VoIP call to your mobile network
Dial numbers by raising the iPhone to the ear and speaking the name of the person to call
Search the corporate directory
Access voicemail through a visual list
Run the application in the background, and automatically register to Unified CM when
available, and remain ready to receive calls to the work phone number
Transfer services from the Unified CM to another Unified CM or a router with Cisco Unified
Survivable Remote Site Telephony (SRST)
Open an IM session with Cisco Jabber contacts
Use a Bluetooth headset on supported iPhone devices
More information can be found on administration of Cisco jabber at

http://tinyurl.com/CiscoJabberIphoneAdmin
To use Cisco Jabber for iPhone you must perform the following steps
Create a phone device on CUCM administrator web page
Install and connect Cisco AnyConnect on the iPhone
Install and configure Cisco Jabber on the iPhone
This section of the lab is made up of the three following parts, you only need to do
the section for the mobile device(s) that you have.
Task 1: iPhone Click Here
Task 2: iPad Click Here
Task 3: Android Click Here
Page 163 of 194

Task 1: BYOD Cisco Jabber for iPhone (optional)

In this section of the lab the student will learn how to configure the Cisco Unified Communicaitons
Manger to register a Apple iPhone by creating an iPhone device on CUCM. The student will also learn
to install and use both Cisco AnyConnect and Cisco Jabber on the iPhone.
Activity Objective
In this activity, you will learn the methods to:
Create iPhone devices on CUCM
Access lab network using Cisco AnyConnect on a iPhone
Login and use Cisco Jabber on an iPhone connected to the SiteB lab network
Required Resources
VPN.
Create phone device for Cisco Jabber iPhone on CUCM

Step 1
Browse to https://172.19.x.110/ccmadmin (x=pod#) on any supported browser

from the students computer
Step 2
Login with:
a. Username Administrator
Step 3
Select Device Phone
Step 4
Click Add New
Step 5
From the Phone Type drop down menu select

Cisco Dual Mode for iPhone
Step 6
Click Next
Step 7
Fill in the following information:

a. Device Name TCTBBADIPHONE01 (device name must be all CAPs and start
with TCT)
b. Description Black Bads
IPhone
c. Device Pool Default
d. Phone Button Template
Standard Common Phone
Profile
e. Select bbad, in the Owner User ID
Page 164 of 194

Field
f.
Select SiteB-WS02, in the Primary Phone Field
g. Device Security Profile Cisco Dual Mode for iPhone Standard SIP NonSecure
h. Sip Profile Standard SIP Profile
i.
Select Enabled, on the enable LDAP

User Authentication
j.
Enter CUCM LDAP Admin (with

spaces) in the LDAP Username Field
k. Enter Cisc0123 in the LDAP Password Field

l.
Enter 10.1.2.120 in the LDAP

Server Field
m. Enter cn=Users, dc=siteb,

dc=com in the LDAP Search Base
Step 8
Click Save
Step 9
Click OK on the pop up screen.
Step 10
Click Apply Config
Step 11
Click OK on the apply config pop-up
Step 12
Step 13
Click Line [1]Enter

\+14085552002
Step 14
Click Save
Step 15
click Associate End User, at the bottom of the page
Step 16
Click Find
Step 17
Select bbad
Step 18
Click Add Selected
Step 19
Click Save
Step 20
Do not close the CUCM Admin page as it will be used again shortly
Page 165 of 194

Downloading and Installing Apps from iPhone App Store
Step 21
Open the App Store on your iPhone
Step 22
Search for Cisco AnyConnect (skip to Install

Cisco Jabber if already installed)
Step 23
Install Cisco AnyConnect
Step 24
Search for and install Cisco Jabber (skip if

already installed there are two Jabber apps in
the app store, this is not Cisco Jabber
voice)
Step 25
Open Cisco AnyConnect on your

iPhone.
Step 26
Select Add VPN Connection
Step 27
Enter the following VPN Connection

information:
a. Description SRE Lab
b. Server Address
uctraining.cisco.com/jabber
c. Select Advanced
d. Network Roaming On
e. Certificate Automatic
f.
Connect on Demand
g. Connect with IPsec
Off
Off
h. Select Add VPN Connection

Step 28
Select Save
Step 29
Select SRE Lab profile.
Step 30
Slide the AnyConnect VPN button from off to

ON
Step 31
Select Continue on the pop-up security

warning
Page 166 of 194

Step 32
Enter stu5XY (xy = pod#) in the Username field
Step 33
Enter the Password provided by the proctor at the

beginning of the lab
Step 34
Select Connect
Step 35
Select Accept on the Welcome Banner
Page 167 of 194

Cisco Jabber for iPhone Configuration and Operation
Step 36
Return to the main iPhone screen.
Step 37
Open Cisco Jabber
Step 38
Select Accept to accept the license agreement if this is the first

time opening
Step 39
Slide the screen to the left 3 times
Step 40
Select Get Started Now
Step 41
Enter bbad@siteb.com, in the email

address field
Step 42
Select Continue
Step 43
Enter the following phone services

credentials:
a. User Name = bbad
b. Password = Cisc0123
Step 44
Select Find
Step 45
Select Continue, to accept the CUCM certificate
Step 46
Select Continue, to accept the IMP certificate
Step 47
Select Continue, to accept the 2nd IMP certificate
Step 48
Select Continue, to accept the CUC certificate (wait for it)
Step 49
Observe the usage information screen
Page 168 of 194

Step 50
Tap the screen to dismiss the information screen
Step 51
Observe the Jabber client opens to the contacts page
Step 52
Return to the CUCM Admin page and if logged out log back in with Username
Administrator and Password Cisc0123
Step 53
From the main menus select Device Phone
Step 54
Click Find
Step 55
Observe that the new TCTBBADIPHONE01 device is registered to the CUCM
Page 169 of 194

Cisco Jabber for iPhone Usage
Step 56
Slide your finger from Left to Right on the main Jabber iPhone screen, to access the
navigation menu
Step 57
Observe the information screen
Step 58
Observe the Navigation Menu
Step 59
Select the top bbad@siteb.com, menu to change availability status
Step 60
Select Away, the status for bbad should change to away above
Step 61
Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session). Observe this

availability status change on Alex Aces Windows Jabber client
Step 62
Change to Do Not Disturb, on the iPhone Jabber Client
Step 63
Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session).

Observe this availability status change on Alex Aces Windows Jabber
client
Page 170 of 194

Step 64
Select Add Custom Status, on the

iPhone Jabber Client
Step 65
Enter At The Beach, in the custom status field
Step 66
Select the Status, button
Step 67
Select Away
Step 68
Select Save
Step 69
Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session).

Observe this availability status change on Alex Aces Windows
Jabber client
Step 70
Slide your finger from Left to Right on the main Jabber iPhone screen, to access
the navigation menu. Or select the navigation button in the upper left corner
Step 71
Select Contacts
Step 72
Select IT, to open the list of IT contacts

folder
Step 73
Select the Blue Arrow on the left side of

Alex Ace
Step 74
Select Chat
Step 75
Observe the information screen, Tap the

screen to clear
Step 76
Enter Hello, from my iPhone, in the chat

text field
Step 77
Select Send
Step 78
Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session). Observe chat popup window that has opened
Page 171 of 194

Step 79
Step 80
Select Chat
Step 81
Observe that one chat session is open to Alex Ace, if multiply chat sessions to
multiply people there would be a list of active chat sessions
Step 82
Select Alex Ace
Step 83
Observe it take you back to the previous chat already in session
Step 84
Step 85
Select Voice Messages, notice there is 6 voice mail messages for Blake Bad
Step 86
Select the first voice message from Cindy Cool
Step 87
Observe the voice message is played, and the voice mail count goes down to 5, and
the blue dot next to Cindy Cools name goes away indicating it has been listened to
Page 172 of 194

Step 88
Select the Blue Right Facing Arrow to the right of Cindy Cools name
Step 89
Observe the function available on this screen
Step 90
Select Mark as Unread
Step 91
Select the Recording, button in the upper left corn to return to the main voice
message screen
Step 92
Observe that there are six voice message again and the blue dot returned in front of
Cindy Cools voice message indicating it has not been listened to
Step 93
Listen to all the voice messages until the red number disappears and there is no voice
message indicator in Jabber
Page 173 of 194

Step 94
Step 95
Select Keypad
Step 96
Dial 2001, to initiate a call to Alex Ace
Step 97
Select Call
Step 98 Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session). Observe incoming
call pop-up window that has opened
Step 99
Select Answer
Step 100 Select the Red Phone Handset, to hang up the call. If you get no audio or fast busy
after a few seconds on the call it is due to lab constraints and no QoS
Page 174 of 194

Step 101 Slide your finger from Left to Right on the main Jabber iPhone screen, to access
the navigation menu. Or select the navigation button in the upper
left corner
Step 102 Select Settings
Step 103 Scroll down and observe that WebEx Meeting has no Check
Mark
Step 104 Select WebEx Meeting
Step 105 Select ciscoucft.webex.com
Step 106 Select Next

Step 107 Enter Pxy-User01@ciscoucft.com, (xy=pod#) in the user name field
Step 108 Enter Cisc0123, in the password field
Step 109 Select Save
Step 110 Observe there is now a Check Mark next to WebEx Meeting
Step 111 Slide your finger from Left to Right on the main Jabber iPhone screen, to access
Step 112 Select Contacts
Step 113 Select Alex Ace, to start a chat session with Alex
Step 114 Enter Lets have a WebEx Meeting, Need to talk
Step 115 Select Send
Step 116 Select the button in the upper right corner of the iPhone chat with Alex
Step 117 Select WebEx Meeting
Page 175 of 194

If Cisco WebEx Meetings app is not installed on your iPhone, the phone will be
diverted to the Cisco WebEx Meetings page in the app store.
Install the Cisco WebEx Meeting app on your iPhone

Return to Jabber iPhone after Cisco WebEx Meeting is
installed on the iPhone
Select WebEx Meeting again from Alex Ace Chat
This time it should open Cisco WebEx Meeting and start a meeting
Continue on the next step from here
Step 118 Observe that the iPhone enters a WebEx Meeting
Step 119 Select Connect Using Internet, on the Connect to Audio pop-up window on the
iPhone
Step 120 Observe the informational pop-up on the iPhone after the iPhone connects the audio
Step 121 Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session),

Observe Meeting Invitation pop-up window that has opened
Step 122 Click Join, on the meeting invitation on Alexs windows desktop
Step 123 Click the Red X, to close the Audio Conference screen
Step 124 Observe that both the iPhone and Alexs workstation are now in the SAS WebEx
Meeting
Step 125 Switch back to the iPhone

Step 126 Select that 2 Person icon at the top left segment of the screen Observe the
Page 176 of 194

Passing the Presenter, informational screen
Step 127 Tap, to release the informational window (first time you enter this screen only)
Step 128 Select and slide the Presenter Ball, from user Pxy-user01 to Alex Ace, or select Alec
Ace and a menu will pop open to select as presenter
Step 129 Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session). Observe Alex Ace
now has the presenter ball
Step 130 Switch back to iPad

Step 131 Select the Left facing arrow, in the upper left corner
Step 132 Select the Door with arrow coming out of it, icon on the upper left corner
of the iPad screen to exit and stop the WebEx meeting
Step 133 Select End Meeting
Step 134 Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP
Session). Observe that the meeting has ended and a Cisco
WebEx meeting message is on the screen stating that the
meeting has ended
Step 135 Click OK, to dismiss the Cisco WebEx Meeting message
Step 136 See if you can find a few more ways to start WebEx meetings from Cisco Jabber
iPhone
Step 137 Continue to explore with Cisco Jabber iPhone End All Calls, Meetings, and VPN
connections when finished exploring
Page 177 of 194

Task 2: BYOD Cisco Jabber for iPad

A complete Unified Communications Application:
Integrated voice, video, presence & IM client
Complete collaboration experience on the most popular tablet in the world
High-quality video experience
Interoperate with Cisco TelePresence endpoints
On-premises or the Cloud
More information can be found on

administration of Cisco jabber at
http://tinyurl.com/JabberIPADAdmin
To use Cisco Jabber for iPhone you must

perform the following steps
Installing Jabber Tablet Cop file. The

COP file can be found on CCO at the following URL (CCO password needed) http://tinyurl.com/JabberTabletCop
Creat a phone device on CUCM administrator web page
Install and connect Cisco AnyConnect on the iPhone
Install and configure Cisco Jabber on the iPhone
Page 178 of 194

Create phone device for Cisco Jabber iPad on CUCM
Step 138 Browse to https://10.1.2.110/ccmadmin from the students personal computers
browser
Step 140 Select Device Phone
Step 142 Select Cisco Jabber for Tablet for the Phone Type
Step 143 Click Next
Step 144 Fill in the following information:
a. Device Name TABBBADIPAD01
(xy = pod# - device name must be
all CAPs and start with TAB)
b. Description Black Bads IPad
d. SoftKey Template Standard
Jabber for Tablet
e. Owner user ID bbad
f.
Device Security Profile Cisco

jabber for Tablet Standard SIP
non-Secure
g. Sip Profile Standard SIP Profile

h. Select Enable, on the enable LDAP
User Authentication
i.
Enter CUCM LDAP Admin, in the

LDAP Username
j.
Enter Cisc0123, in the LDAP

Password Field
k. Enter 10.1.2.120, in the LDAP

Server field
l.
Enter cn=Users, dc=siteb, dc=com, in the LDAP Search Base
Step 145 Click Save

Step 146 Click OK on the pop up screen
Step 147 Click Apply Config
Step 148 Click OK on the pop up screen
Step 149 Click Line [1]
Page 179 of 194

Step 150 Add a new DN
Step 151 Enter \+14085552002
Step 152 Click Save
Step 153 Click Save again
Step 154 Click Associate End User, at the bottom of the page
Step 155 Click Find
Step 156 Select bbad
Step 158 Click Save
Page 180 of 194

Downloading and Installing Apps from App Store
Step 159 Open the App Store on your iPad
Step 160 Search for Cisco AnyConnect (skip if already
installed).
Step 161 Install Cisco AnyConnect
Step 162 Search for and install Cisco Jabber for IP (skip if
already installed).
Step 163 Launch Cisco AnyConnect
Step 164 Select OK to enable Cisco
AnyConnect Secure Mobility Client
Step 165 Select Add VPN Connection

Step 166 Enter the following VPN Connection information
a. Description SRE Lab
b. Server Address
c. Select Advanced
d. Network Roaming On
a. Certificate Disabled
e. Select Certificate
f.
Certificate Disabled
g. Select Advanced
h. Select Add VPN Connection, to go back to the
previous screen
Step 168 Select SRE Lab profile
Step 169 Slide the AnyConnect VPN button from off to ON
Step 170 Select Continue, on the pop-up security warning
Step 171 Enter stu5XY (xy=pod#) in the username field
Step 172 Enter the Password provided by the proctor at the beginning of this
lab
Step 173 Select Connect
Step 174 Select Accept on the Welcome Banner
Page 181 of 194

Cisco Jabber for iPad Configuration and Operation
Step 175 Return to the main iPad screen.
Step 176 Launch Cisco Jabber.
Step 177 Select OK, for Jabber to access the microphone
Step 178 Select Accept, to accept the EULA (if this is the first time
using Jabber)
Step 179 Slide the screen from right to left three time past the
information screens
Step 180 Select Get Started Now
Step 181 Enter bbad@siteb.com

Step 182 Select Continue
Step 183 Enter the following user login information to find service pop-up:
a.
Username bbad
b.
Password Cisc0123
c.
Select Find
Page 182 of 194

Step 184 Select Continue, on the CUCM Certificate Not Valid warning
Step 185 Select Continue, on the IMP Certificate Not Valid warning
Step 186 Select Continue, on the IMP Certificate Not Valid warning
Step 187 Select Continue, on the CUC Certificate Not Valid warning (wait for it)
Step 188 Select OK, on the Jabber notifications pop-up
Step 189 Observe the informational screen

Step 190 Tap, to release the information screen
Step 191 Tap again to release the status availability informational screen
Step 192 Observe the Jabber client opens to the contact page
Step 193 Select the bbad@siteb.com, available status in the upper left corner
Step 194 Select Do Not Disturb

Session). Observe this availability status change on Alex
Aces Windows Jabber client
Step 196 Change to SiteB-WS02 (Black Bad 172.19.x.202 RDP
Session). Observe the status at the bottom of the CIPC phone.
If this was Blacks real desk phone it would have the same
message on it
Step 197 Change back to the iPad
Page 183 of 194

Step 198 Select Add Custom Status, on the iPhone Jabber Client
Step 199 Enter Some Beach Some Where, in the custom status field
Step 200 Select Away
Step 202 Change to SiteB-WS01 (Alex Ace 172.19.x.201

RDP Session). Observe this availability status change
on Alex Aces Windows Jabber client
Step 203 Select IT, in the contacts section
Step 204 Select the Blue Arrow on the left side of Alex Ace
Step 205 Select Chat

Step 206 Enter Hello, from my iPad
Step 207 Select Send
Step 208 Change to SiteB-WS01 (Alex Ace 172.19.x.201 RDP Session).
Observe chat pop-up window that has opened
Step 209 Switch back to the iPad
Step 210 Select Voice Message, tab on the left
side of the Jabber iPad client
Step 211 Select the first voice message from
Cindy Cool
Step 212 Select Play
Page 184 of 194

Step 213 Observe that the Message Waiting Indicator (MWI) is reduced by one number as you
listen to the voice message
Step 214 Observe the blue dot is not gone from the left side of the message from Cindy also
indicating the voice message has been listened to
Step 215 Select Mark as Unread, to increment the MWI number and add the blue dot back in
front of the voice message
Step 216 Listen to all the voice message, until the red number disappears and there is no voice
message indicator in Jabber
Step 217 Select the Search field in the upper right corner
Step 218 Observe the informational screen (if first visit to this field)
Step 219 Tap the screen to release the informational screen
Step 220 Select the Key Pad, in the lower right corner
Step 221 Enter 2001
Step 222 Select Call
Page 185 of 194

Session). Observe incoming-call pop-up window that has
opened
Step 224 Click Accept
Due to lab limitations, the audio will not connect for this call and the call will drop
after a few seconds. This should be enough time to allow you to get the feel for
how a call would work.
Continue to explore with Cisco

b. Select Done
Step 225 Jabber iPad End All Calls, Meetings, and VPN connections when finished exploring
Page 186 of 194

Task 3: BYOD Cisco Jabber for Android

Cisco Jabber for Android provides users with Enterprise VoIP calling and access to the corporate
directory while users are connected to the corporate network.
With Cisco Jabber for Android, you can do the following:
Place and receive VoIP calls from your corporate phone number through Cisco Unified
Communications Manager using your mobile device, while Cisco Jabber is running and
connected to the corporate network.
Securely connect to your corporate network from any remote location, using Wi-Fi or
mobile data networks.
Use the native Android phone application to place work calls from the Keypad, Logs,
Favorites, or Contacts tab.
Have up to two VoIP calls (call waiting, add new call, swap between active calls).
Use many of the standard in-call features that Cisco Unified Communications Manager
provides, including hold, transfer, and conference.
Transfer an active Cisco Jabber VoIP call to your mobile network.
Transfer an active Cisco Jabber VoIP call from your device to your desk phone.
Search the corporate directory.
See a message indicator for new voice messages that are left at the office phone
number.
Access voicemail from the home screen; or from the status bar if a new message
exists.
Receive calls to your work phone number while Cisco Jabber for Android runs in the
background. Cisco Jabber for Android automatically registers to Cisco Unified
Communications Manager when available.
You can run Cisco Jabber for Android on the following devices:
o
Samsung Galaxy S International (GT-I9000) with Android operating system (OS)

Version 2.2.1 or 2.3
Samsung Galaxy Tab International (GT-P1000) with Android 2.2.1 or 2.3
Samsung Galaxy S II (AT&T) with Android 2.3
To use Cisco Jabber for Android on the Samsung Galaxy S device, it is important that you
upgrade your handset OS to Android Version 2.2.1 or 2.3. See the manufacturer/carrier site
for more information about how to update the OS on your device. Minor voice quality issues
may be experienced depending on the device used.
Although not officially supported, Cisco Jabber for Android runs on many Android Version 2.2
and 2.3 devices with various limitations depending on the device.
Page 187 of 194

Configuring Cisco Jabber Android Devices on Unified Configuration Manager
Perform this series of procedures to set up all your Cisco Jabber features on your Unified CM, and
then provide users with instructions for setting up Cisco Jabber on their devices.
This section of the lab has not been tested since the lab was upgraded to UC 10.x.
It serves as a guide on how to configure the CUCM for Android devices, but this
section is not guaranteed to work.
Step 226 Browse to https://172.19.x.110/ccmadmin (x=pod#) on any supported browser

from the students computer (Or Browse to https://10.1.2.110/ccmadmin from
any lab Work Station)
Step 230 Phone Type Cisco Dual Mode for
Android
Step 231 Click Next
Step 232 Fill in the following information
a. Device Name BOTBBADAND01 (device
name must be all CAPs and start with BOT)
b. Description Blake Bads Android
d. Phone Button Template Standard Dual
Mode for Android
e. Owner User ID bbad
f.
Primary Phone SiteB-WS02
g. Device Security Profile Cisco Dual Mode for

Android Standard SIP Non-Secure
h. Sip Profile Standard SIP Profile
i.
LDAP Username CUCM LDAP Admin
j.
LDAP Password Cisc0123
k. LDAP Server 10.1.2.120

l.
LDAP Search Base cn=Users, dc=siteb, dc=com
Step 233 Click Save

Step 234 Click Apply Config
Page 188 of 194

Step 235 Click OK on the pop up screen.
Step 236 Click Line [1]
Step 237 Enter \+14085552002 in the directory number field
Step 238 Press Tab
Step 239 Scroll to the bottom and click Associate End
User
Step 240 Click Find
Step 241 Select bbad
Step 243 Click Save
Page 189 of 194

Downloading and Installing Apps from Android Market
Step 244 Open the Android Market (Google Play) on your Android device
Step 245 Search for Cisco AnyConnect, (skip if already installed)
Step 246 Install Cisco AnyConnect

Step 247 Search for and install Cisco Jabber (skip if already installed)
Step 248 Open Cisco AnyConnect

Step 249 Select Add VPN Connection
Step 250 Enter the following VPN Connection information

c. Description SRE Lab
d. Server Address
e. Click Advanced Preferences
f.
g.
h. Select Done
Page 190 of 194

Step 251 Select Accept on the Security Warning.
Step 252 Select the Check Box in Cisco AnyConnect to connect to the SRE Lab
Step 253 Enter stu5XY (Where XY=Pod#) in the username field.

Step 254 Enter the Password provided by the Proctor at the beginning of this lab.
Step 255 Select OK.
Step 256 Select Accept on the Welcome Banner.
Step 257 Observe AnyConnect is connected to the UCFT

Lab.
Step 258 Select the Jabber icon to launch Jabber.
Step 259 Select Begin Setup, in the Cisco Jabber start
up screen.
Page 191 of 194

Step 260 Enter the following information in the Internet Calling Settings
a. Device ID BOTANDROID01 (All Upper Case)
b. Server Address 10.110.115.10 (zz = pods 3rd octet IP address)
c. Auto start UnChecked
d. Click Verify
Step 261 Observe Cisco Jabber connecting to your pods CUCM.
The Jabber icon on the top status bar will turn from Red
with an X on it to a white with grey background. This
indicates that Jabber is connected to CUCM. Also notice
that Jabber received a phone number of 1003 from
CUCM.
Step 262 Browse to 10.110.115.10 (zz = pods 3rd octet IP
address) from the students personal computers browser
Step 263 Login with username Administrator, and password
Cisc0123
Step 265 Click Find
Step 266 Observe that the Cisco Jabber Android device is
registered with CUCM.
Step 267 Click the KeyPad Icon on the bottom of the Cisco jabber for Android
Step 268 Dial 11xy, (xy=pod# of a registered mobile device) form the Android Jabber Client
Keypad
Step 269 Select the Green Handset icon on the bottom of the keypad to connect the call
Page 192 of 194

Step 270 Click Accept on the device that was just called to connect the call.
Step 271 Observe the connected call on the Jabber Android.
Step 272 Continue testing with phone calls and features of Android. Once you have finished
close Jabber Android and disconnect Cisco AnyConnect from the UCFT Lab. Close
Cisco AnyConnect.
Page 193 of 194

End Of Lab
This concludes the lab. On behalf of the Americas Partners Organization & Solutions Readiness
Engineers we thank you for taking the time to complete this lab. We hope that this lab surpassed
your goals and expectation and was a very useful and positive learning experience for increasing
your knowledge of Ciscos Collaboration products.
Please dont forget to complete your survey for todays session.
The Solutions Readiness Engineers have a YouTube channel that has step-by-step videos for each of
our lab offerings. You can find our YouTube Channel here: http://youtube.com/CiscoFieldTrainers
Thank you for taking our lab and as always thank you for using Cisco products.
Page 194 of 194

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The Ultimate BYOD & Jabber Lab

for Unified Communications 10.x

Brought to you by the Solutions Readiness Engineers

The Ultimate BYOD & Jabber Lab

Pre-Deployment Task 1: DNS Service Record Look Up................................................................... 18

Deployment Task 1a: Cisco UCM Configuration Steps ................................................................... 31

Desktop Deploy Task 1: Installing Jabber for Windows .................................................................. 72

Task 1: BYOD Cisco Jabber for iPhone (optional) ...................................................................... 164

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Enhance collaboration: Share availability information and instant messages with

Streamline communications: View telephony status of coworkers from Cisco Jabber

Presence-enabled business applications: Expose presence information and user

Publish user status

Collect this status

Consume the information

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

About The Lab

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Welcome To the SRE Lab

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Domain SiteA.com and SiteB.com

X instructor assigned pod number

System Version Table

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

CUCM/IM&P/CUC/Windows Server & Workstation Installations

Basic Dial Plan

User, Passwords, & PINs

Voice Mail Configuration

CIPC devices added to CUCM database

Site B is completely pre-configured

Lab Guide Version 7.2

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Task 1: Accessing the Lab Equipment

This section is for students

Cisco AnyConnect Pre-Installed

This section is for students that

Install and Connect with Cisco

The ASA might require an upgrade of

Step 2 Enter uctraining.cisco.com/jabber

Step 1 Open a web browser and connect to

Step 3 Click Connect

Step 4 Click Login

Step 4 Enter the lab Username & Password

Presented by -- Solutions Readiness Engineers (SRE)

The Ultimate BYOD & Jabber Lab

Step 6 Observe and wait for the auto VPN