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POINTS SYSTEM

USER GUIDE

Terminal Appointment
Booking System

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I. WHAT ARE POINTS?


Points are units used to pay for business transactions in TABS.
(e.g. creating a booking appointment, payment of late fee, etc.)
Each account is required to have sufficient points balance in order
to make bookings in TABS.
1 Point = 1 Peso

II. HOW DO I ACQUIRE POINTS?


Acquisition of points can be done through the Points Top-Up
process.

Step 1
Top up your points using Points Top Up from the Points Menu. Type
in the amount you wish to add to your balance. Then click Top up.

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Step 2
You will be redirected to Dragonpay to complete your payment. Here
you can click on the drop down selection to choose your payment
channel.

List of online banks, ATMs


and over the counters

You can pay using any of the following:

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Step 3
a. Online Banking Option

Select
Online Bank

Login to
Online Bank

Select
Account and
Pay

AN ONLINE BANKING ACCOUNT IS REQUIRED


TO MAKE AN ONLINE PAYMENT

On the Dragonpay
screen, select the bank
or finance source from
the list.

After selection, enter


your bank credentials of
the selected bank.

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Once logged in, select the


account to be debited for
the Points Top-up. Click
Pay to complete
payment. User will then
be redirected back to
TABS.

Upon successful
completion of payment,
you will receive a Official
Receipt.

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b. Cash Payment Option


Select Overthe-Counter

Enter Email
address

Click Link in
Email & Print

Pay CASH at
the counter/
ATM

Validate
Payment

On the Dragonpay screen,


select the bank or counter
for cash payment.

After selection, enter


email address and then
click Send instructions
via Email. Please make
sure you type in the
correct email address.

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User will receive an


email from DragonPay
which includes:
instructions to
follow for payment
link to click once
cash payment is
complete

Confirm payment by
clicking the link on the
email sent by
Dragonpay.
Once the payment
is complete, TABS
will receive the
confirmation from
Dragonpay
electronically.
Points will be
added to the user
account after
payment
confirmation.

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For certain payment


channels, you will
need to validate the
payment. To validate,
click on the link under
Step 2: Validate.

Points will be added to


the user account after
Payment confirmation.

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Step 4
To check payment history, you can select Payment under Points
Menu. You can also search, refresh and print receipts on this page.

III. HOW DO I INCUR POINTS DEBIT?


a. Creating a booking
Points debit happens when you are making a booking at certain
demand zones. Demand zones are classified as:
o Free Demand
o Medium Demand
o High Demand
Slots classified under medium and high demand zones are
charged at Php 300.00 and Php 1,000.00 respectively. Free
demand zone is free of charge.
For a complete reference on the demand zone configuration,
select Points Window under the Points Menu. On the page,
you will find a chart of all the slots and their corresponding
demand zone classification.

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Sun

Mon

Tue

Wed

Thu

0100-0200
0200-0300
0300-0400
0400-0500
0500-0600
0600-0700
0700-0800
0800-0900
0900-1000
1000-1100
1100-1200
1200-1300
1300-1400
1400-1500
1500-1600
1600-1700
1700-1800
1800-1900
1900-2000
2000-2100
2100-2200
2200-2300
2300-2400
0000-0100

Fri

Sat

FREE
P0
MEDIUM P300
HIGH
P1000

b. Penalties

You also incur points debit whenever you are charged with

penalty fees due to either late arrival or no show. See penalty


fees under Implementing Guidelines.

IV. HOW DO I VIEW MY POINTS TRANSACTIONS?


You can search you points transactions by clicking on
Transactions under the Points Menu. Once you click, you will
see your current balance on top of the screen.

VIEW YOUR POINTS TO MAKE SURE YOU HAVE SUFFICIENT BALANCE

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Search transactions by selecting parameters such as booking


reference, date and point events.

KEEP AN EYE ON HOW YOU ARE SPENDING YOUR POINTS

V. DO I NEED TO MAINTAIN A MINIMUM POINTS BALANCE?


You are no longer required to maintain a minimum balance in
your Points Top Up. You only have to ensure that you have
sufficient points to make your transactions. TABS checks if you
have enough points to proceed. Once balance is negative, you
will receive an error message when making a booking. If
received, simply click the link to redirect you to the Top Up
page.

278

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VI. SUPPORT
Email: customercare@ictsi.com | opgatestabsgroup@ictsi.com
Telephone: 245-4101
o loc. 8267, 8268, 8269, 8298 (customer care)
o loc. 2480, 2357 (op gates)
Website: www.mictweb.com
For payment related issues, contact Dragonpay:
o Phone: (02)655-6820
o Email: support@dragonpay.ph
o Dragonpay Support Hours:
Monday to Friday - 8:00am to 7:00pm
Saturday to Sunday - 9:00am to 6:00pm

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