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MGT/312 Final Exam - 30/30 - 100%

1. In the ________ of group development, group members try to get to know each
other and establish common understanding.

forming stage

storming stage

adjourning stage

norming stage

2. Organizational ________ is the study of the many factors that have an impact on
how people and groups act, think, feel, and respond to work and organizations, and
how organizations respond to their environments.

responsibility

behavior

analysis

effectiveness

3. The highest level a group can possibly perform at is known as ________.

actual performance

optimal performance

potential performance

realistic performance

4. In ________, managers establish the rules and reporting relationships that allow
people to achieve organizational goals.

designing

controlling

organizing

leading

5. When situational pressures are ________, personality is not a good predictor of onthe-job performance.

weak

nonexistent

strong

Flexible

6. A manager notices his task force's ideas are a little stale. He attributes this to the
fact that the group is homogeneous. He should ________.

decrease group size by asking one of two members to leave

increase diversity within the group

add a few more members that are similar to current members

start another group tasked with the same goal

7. The extent to which a leader actually does help a group or organization to achieve
its goals is best described as ________.

organizational profitability

leader effectiveness

informal leadership

formal leadership

8. Which of the following statements best explains why work attitude has little
relationship to job performance?

Work attitude changes from day to day.

Organizations develop rules and procedures that employees are expected to follow.

Most workers are highly ethical people who always strive to do their best in the
workplace.

Too little research has focused on this question to have a credible answer.

9. Transactional leaders motivate followers by ________.

exchanging rewards for good performance

inspiring them with charismatic behavior

overlooking mistakes or substandard performance

inducing followers to support their vision

10. The management of organizational politics most often falls to ________.

the legal department

the CEO

the human resources department

the public relations department

11. What statement best describes how situational factors may affect work mood?

Workplace incivility is the most important factor of work mood.

Only major events and conditions in one's life affects work mood.

Major and minor events and conditions affect one's work mood.

Situational factors do not affect work mood.

12. The ________ of a worker's attitude reflects his thoughts about how to act on the
job.

behavioral component

affective component

cognitive component

extrinsic component

13. A business owner accepts the importance of the ________ theory. Consequently he
has structured his company to fit the factors that affect it the most in an effort to
eliminate as much uncertainty as possible.

best-fit

standardized

profit

contingency

14. Two managers have conflicting views of how to best handle a recent increase in
funds. They have many meetings and each manager must argue his position. After
several weeks, a decision is made that results in an efficient and effective use of the
new resources. This example best shows that ________.

political decision making can lead to improved performance

it harms other individuals when managers go after their goals

formal power is not necessary to engage in political decision making

only top management partake in political decision making

15. The ________ describes the different types of relationships that may develop
between a leader and a follower.

leader-member exchange theory

Vroom-Yetton model

path-goal theory of leadership

transformational leadership theory

16. On her work team, Michelle develops detailed tasks lists and work flow charts to
help her team members understand the steps involved in each project. She also
maintains the project calendar and receives periodic updates from each team
member to ensure that projects are progressing on schedule. Which role does
Michelle most likely fill on her team?

organizer

maintainer

creator

assessor

17. Managers engage in ________ to increase their power and pursue goals that favor
their individual and group interests.

organizational politics

political decision making

accommodation

arbitration

18. A wealthy heiress decides to take a job as a social worker. She is receiving a lot of
news coverage because of her decision, and while she doesn't like the media
attention, she is happy that the news reporters are seeing her as the selfless person
she wants to be. Her work behavior is best described as ________.

intrinsically motivated

functional

dysfunctional

extrinsically motivated

19. Organizational behavior is examined at three main levels: ________ .

affective, cognitive, and behavioral

individual, organizational, and societal

individual, group, and organizational

traits, behaviors, and results

20. A ________ is a systematic tendency to use, ignore, or interpret information about a


target in a particular way that results in inaccurate perceptions.

bias

paradigm

schema

stereotype

21. When the business environment is ________, an organization is most likely to


decentralize authority and empower its employees to make operating decisions.

uncertain

transparent

stable

unknown

22. Which element of work motivation answers the question "how hard does a person
work to perform a chosen behavior"?

level of persistence

openness

direction of behavior

level of effort

23. The study of organizational behavior provides a set of ________ that are useful for
understanding the behavior that occurs within organizations.

guidelines

beliefs

textbooks

rituals

24. The ________ function of management allows managers to diagnose how well they
have performed.

performing

controlling

leading

executing

25. Employees who have intrinsic work values will be motivated by ________.

challenging assignments

social contacts

status in the workplace

financial rewards

26. Teams differ from groups in that teams ________.

last longer than groups

have a higher level of interaction than groups

consist of members from one functional area

have fewer members than do groups

27. In assessing intentions, cooperativeness is the degree to which

one party attempts to resolve conflict.

there is an absence of conflict.

both parties work toward a common goal.

one party attempts to satisfy the other party's concerns.

28. In which work situation will personality most likely play a role in job performance?

a fast food restaurant where there is a standard procedure for how to do everything
from hand washing to what to say while taking an order

at a call center where employees have a script with how to respond to customers

at a toy factory where workers must put parts together at a certain rate in a sequential
order

a grocery store where employees are given an overall goal but few guidelines on how
to implement it

29. ________ is the pattern of relatively enduring ways that a person feels, thinks, and
behaves.

Nature

Personality

Nurture

Ability

30. Research on the five-stage model of group development shows that ___________.

Not all groups go through each of the stages.