EUMCCIs

Key Logistics Spots in Malaysia

Market Intelligence Report 2011/2012
EUMCCIs Logistics Project Working Group

EUMCCI 2012

EUMCCIs KEY LOGISTICS SPOTS IN MALAYSIA

Market Intelligence Report 2011/2012
Editor
Ms. Jacqueline Chang
Policy & Project Manager, EU Services Sector Projects

Logistics Project Working Group

Mr. Marco Tieman
Head, EUMCCI Logistics Committee
(CEO, LBB International)
Mr. Kamarul Azman
Deputy Head, EUMCCI Logistics Committee
(Customs & Regulator Affairs Manager, DHL Express (Malaysia) Sdn Bhd)
Mr. M. Kanavathy
Director, Intercontinental Freight Express Sdn Bhd
Ms. Jacqueline Chang
Policy & Project Manager, EU Services Sector Projects

EUMCCIs Project Team Assistants 2011/2012

Mr. Benedikt Muench
Communications Executive
Ms. Irene Koutra
Communications Executive
Mr. Johan Micael Henriksson
Communication Executive
Mr. Henrik Jensen
Communications Executive

Design and Production

Carlos Santiago Mlon
Web Implementation and Support Consultant, EUMCCI
BPC Solutions Sdn Bhd
EUMCCIs Official Digital Map Solutions Provider
Map and Globes Specialist Distributor Sdn Bhd
EUMCCIs Official Map Designer and Printer

All rights reserved. EUMCCI holds all copyright and other intellectual
property rights in this collective work. No part of this work may be
reproduced, copied, distributed, transmitted, translated or adapted
in any form or by any means graphic, electronic or mechanical, and
including without limitation, photocopying, scanning, recording, taping
or by use of computer, the internet or information retrieval systems
without written permission of EUMCCI through EUMCCI Policy and Project
Management Department: jacqueline@eumcci.com .
EUMCCIs Key Logistics Spots in Malaysia Market Intelligence Report 2011/2012 is a registered
Trademark of the EU-Malaysia Chamber of Commerce & Industry.
Suite 3.03, Level 3, 161B Jalan Ampang, 50400 Kuala Lumpur, Malaysia
Tel: +603 2162 6298 Fax: +603 2162 6198 Email: eumcci@eumcci.com
Link to the Digital Map: http://services.eumcci.com/logistics-map

ACKNOWLEDGEMENTS
The EUMCCIs Key Logistics Spots in Malaysia Market Intelligence Report
2011/2012 would not have been possible without the joint efforts from the EU
Delegation to Malaysia, EU-Malaysia Chamber of Commerce & Industry
(EUMCCI) and its project partners Federation of Malaysian Manufacturers
(FMM) and Malaysian-German Chamber of Commerce & Industry (MGCC)
in assisting the Logistics Project Working Group in distributing the survey to
enable us to produce the map at http://services.eumcci.com/logistics-map.

We would like to thank Marco Tieman, Head of Logistics Committee,

Kamarul Azman, Deputy Head of Logistics Committee, M. Kanavathy, Head
of Logistics Project Working Group for their timely inputs into this Logistics
Project, the dedicated EUMCCIs Project Team Members and the assistance
from all the EUMCCIs staff.

David Jones, Chairman, Minna Saneri, General Manager from EUMCCI and
Mr. Pablo Iglesias Rumbo, Programme Manager, EU Delegation to Malaysia
have reviewed this document with great care and made valuable
suggestions. We would like to express our gratitude to EUMCCIs network
for providing pertinent information and advice throughout the challenging
process of conducting the survey.

The present report depended also on the support of other organizations

outside the EUMCCIs network. Our special thanks to Alvin Chua, President
of Federation of Malaysian Freight Forwarders (FMFF) and his team, Stefan
Pertz, Asian Trucker, Capt Mohd Noor Kasim, Executive Secretary and his
team from Malaysian Shipowners Association (MASA), Stewart Forbes,
Executive Director and his team at Malaysia International Chamber of
Commerce & Industry (MICCI), Dr. Nazery Khalid, Senior Fellow and his
team at Maritime Institute of Malaysia (MIMA), Fong Ming San and the
Secretariat of the Sabah Timber Industries Association (STIA) and University
Utara Malaysia for their great efforts and co-operation in distributing the
survey to their members and their database of key contacts.

We would also like to thank our main sponsor, MIDA, and our other sponsors
like CAPEC, ZonHotel, BNP Paribas, Kuehne + Nagel, LBB International,
International Freight Express, our official map partner Maps and Globes
Specialist Distributor Sdn Bhd and our official digital map designer BPC
Solutions for their support in preparation of this Survey and the Map, for
believing in this project and its valuable potential for Malaysia and foreign
business investors around the world.

CONTENTS
Acknowledgements

Foreword

Executive Summary

CHAPTER 1:

Introduction

EUMCCIs Logistics Committee

Overview of the Logistics Project

Infrastructure Map of Malaysia

10

Overview on Current Infrastructure in Malaysia

11

Project Relevance with ASEAN FTA 2013-2015

13

Methodology

14

Purpose and Scope of the Survey

14

Outline of Survey and Timeline

16

Computation of the Aggregate Data

17

Results of the Survey

18

Statistical Information & Analysis

19

Current Logistics Landscape

23

Conclusions & Recommendations

24

CHAPTER 2:

CHAPTER 3:

CHAPTER 4:

EU Services Sector Logistics Project Partners

27

EU-Malaysia Chamber of Commerce & Industry

28

Contact Us

29

5
MESSAGE FROM His Excellency Vincent Piket
Ambassador and Head of Delegation
of the European Union to Malaysia
Logistics is a crucial component of a modern economy, facilitating the
efficient flow of goods and personnel both within and beyond national
borders. It plays a strategic role in boosting productivity and
competitiveness across industries and the continued globalisation of
production means that logistics also constitutes an important area of
growth in itself. With its open economy and increasing integration in the
ASEAN, Malaysia is well placed to take advantage as a regional
logistics hub.
Indeed the EU is supporting Malaysias ambitious logistics aims. Through the EU co-funded
project Enhancing EU-Malaysia Business Dialogue and Cooperation in the Services Sector
which is implemented by the EU-Malaysia Chamber of Commerce (EUMCCI), the EU is
engaging Malaysian authorities and the private sector on logistics issues of mutual interest
through information exchange and the promotion of EU best practice.
The Key Logistics Spots in Malaysia Map and its accompanying Market Intelligence Report,
prepared by EUMCCIs Logistics Project Working Group, are also partly-funded by the project.
Based on similar exercises in Europe, the Map and Report provide European businesses, both
prospective and presently active in Malaysia, with market intelligence to facilitate commercial
decisions in relation to logistics needs. The Report looks at eight separate criteria, from
warehouse space to ICT infrastructure to cooperation of governments to determine the major
strengths of Malaysias logistics backbone. The tools, the first of their kind in Malaysia, will
serve policymakers to identify policy areas for improvement. Moreover, they implicitly open
further avenues for greater EU-Malaysia cooperation.
The EUs Logistics Action Plan covers policy areas for continued cooperation between our
respective regions; environmental sustainability, greater innovation and interoperability are just
some measures to overcome challenges such as dependence on fossil fuels, congested roads
and ageing infrastructure. The promotion of seamless multimodal transport, regulatory
efficiency, the creation of green logistical corridors and the use of smart technologies are all
relevant to grow Malaysias expertise in logistics. The EU Delegation to Malaysia will lend its full
support in exploring new opportunities and build on the Map and Report of Malaysias Key
Logistics Spots.
In this respect, Malaysia's ambitions to become a regional logistics hub would certainly greatly
benefit from the successful conclusion of the EU-Malaysia FTA, which aims to bring about
greater openness to foreign players and investors to the Malaysian economy, including in
crucial services sectors like logistics.
I express my appreciation to the Ministry of Transport for their support for this endeavour and to
EUMCCIs Logistics Project Working Group for their contribution in preparing these tools.
Similarly, I would like to thank the wide range of stakeholders, across Malaysia and spanning
the land, air and maritime industries, for completing the survey without which the Map and the
Report could not have been produced. I am also thankful to the Joint-Initiative Partners FMFF,
MICCI, Asian Trucker, MASA, MIMA, Sabah Timber Industries Association and UUM who
distributed the survey to their members.
And now: lets move!

MESSAGE FROM MR. DAVID JONES, THE CHAIRMAN

EU-Malaysia Chamber of Commerce & Industry
As a key component of the business services provided by the
EUMCCI and to bring value to our membership it was decided early
on to form industry sector committees where the members within
their particular sectors could review, discuss and table common
issues and offer suggestions for improvement. One such committee
focused on the logistics industry. As the former head of this
committee (our first) I considered this to be particularly important as
Malaysia continues to strive for competitive advantage in support
of both the services and manufacturing industries and attract both domestic and foreign
investment.
The Logistics Sector Committee was established on 5th September 2005. During its embryonic
phase, its initial goals were to ensure that it represented a good cross section of EUMCCI
members operating within the sector, both foreign and local, and prioritise key issues. The
prime objective of the Committee was to enable dialogue with relevant government
departments where issues raised by members were consolidated and then brought to the
attention of the respective Ministry. This was carried out through various meetings held with
key government stakeholders. As part of the work carried out by the Committee, the first
EUMCCI Logistics Benchmark Survey was undertaken in January 2006 to establish a
Logistics Benchmark in Malaysia comparing Singapore, Thailand, India, Indonesia and China.
The aims and objectives of this survey were to study the costs of logistics in Malaysia when
compared to the other countries as well as to offer a comparison of Customs, Port Authority
and Government Agencies service quality and delivery mechanisms.
The current Logistics Project Working Group commenced work on the second survey on 25
March 2011. This survey will become the basis for both a hardcopy and digital map called Key
Logistics Spots in Malaysia distributed through the EUMCCI and the communication channels
of project partners both in Malaysia and abroad. The digital interactive map will be available on
the EUMCCI Services Sector Website, following a launch of the map by the Honourable
Malaysian Minister for Transport. The Malaysian Investment Development Authority (MIDA) is
an instrumental supporter for this project and we believe this will serve both as a business and
marketing tool and the Malaysia External Trade Development Corporation (MATRADE) offices
locally and abroad.
I take this occasion to thank the EUMCCI Logistics Project Working Group, our project
partners, the Committee Members, the many respondents and all those involved for their
contribution to the work of the Working Group. We look forward to their continued involvement.
I trust readers will find the information in the following pages helpful to both business and
governments in Malaysia as well as abroad, enabling readers to consider the business and
investment environment and regulatory framework in Malaysia.
The EUMCCI will continue to seek ways to make a valuable contribution in facilitating dialogue
on areas concerning the impact of bilateral foreign direct investment and trade and to make
appropriate recommendations to enhance the competitive landscape in Malaysia.

7
MESSAGE FROM MR MARCO TIEMAN
Head of Logistics Committee, EUMCCI
The launch of the Key Logistics Spots in Malaysia map featuring
the key nodal points in Malaysia and their key strengths could not
have presented in a more timely moment. The logistics sector
liberalization in Malaysia in 2013 will go hand in hand with the
creation of the ASEAN Economic Community by 2015, where
ASEAN will be a region with free movement of goods, services,
capital, investment and skilled labour. With an increase in
importance and its strategic location in ASEAN, it is crucial to qualify and quantify Malaysias
key strengths in logistics. For this, the Key Logistics Spots in Malaysia map will provide us
with an important reference.
In Malaysia alone, the logistics sector represents almost 12 per cent of the domestic economy
and the government has set a target under the Malaysia Third Industrial Master Plan (IMP3) to
increase that share through improving transportation infrastructure and services, investing in
human capital, adopting incentive mechanisms such as benchmarking and enhancing the use
of new technologies in a sustainable and environmentally friendly way.
This map provides logistics intelligence for industries and investors on critical aspects such as
availability of warehouse space, good transportation networks, transportation and warehouse
security, accessibility and connectivity, inter-governmental cooperation, availability of labour
and logistics training and availability of ICT infrastructure.
This report also provides policy recommendations on which areas Malaysia could strengthen
its logistics capabilities in order to enhance its competitive advantage as a logistics hub in
ASEAN.
As the Logistics Committee, we want to publish on an annual basis an intelligence report on
the key logistics spots in Malaysia. For this purpose we have started a working group under
the Logistics Committee to conduct a national survey.
We hope that the Key Logistics Spots in Malaysia map will be the start of a competitive drive
by the logistics industry and national and local governments in strengthening the logistics
nodal points in Malaysia.
As Head of the EUMCCIs Logistics Committee, I would like to personally thank the Project
Sponsors, MIDA, CAPEC, ZonHotel, Kuehne-Nagel, BNP Paribas, Maps & Globe, LBB
International and International Freight Express for believing in this project enough to finance it;
the Project Partners, FMM and MGCC for their support and kind assistance and, of course,
the Joint-Initative Partners, FMFF, Asian Trucker, MASA, MICCI, MIMA, the Sabah Timber
Industries Association, UUM and the MOT for their kind support. Last but not least, I would like
to warmly thank the Logistics Project Working Group and the Logistics Committee Members
for their hard work and dedication to the targets set by both EUMCCI and the EU delegation
under the EU Services Sector Projects.
I am confident that you will find the Key Logistics Spots in Malaysia hardcopy and digital
interactive map and the accompanying Market Intelligence Report a valuable tool for your
organizations.

EXECUTIVE SUMMARY
Logistics forms the backbone of international trade and foundation of a
competitive advantage. Therefore, a better insight is needed into the existing strengths
of logistics clusters present in Malaysia. The Key Logistics Spots in Malaysia Map
provides an actual insight into Malaysias key logistics spots based on a survey
conducted amongst shippers and users of these logistics nodal points.
In the survey, the current perception is measured on:(1) availability of sufficient land for logistics and warehouse space;
(2) presence of good transportation infrastructure (the main infrastructures like
highway, sea ports, airports and rail);

(3) presence of good ICT infrastructure (internet access and high speed internet
connections);
(4) accessibility and connectivity of logistics locations (public transport, no traffic
congestion, multi-modal access);
(5) cooperation of local government and other government agencies;
(6) availability of labour (skilled and unskilled labour);
(7) availability of education in logistics (vocational training, universities courses and
collaboration with universities and education institutes);
(8a) presence of good transport security; and
(8b) presence of good warehouse security.
The survey shows differences in strengths of the various logistics spots in
Peninsula and East Malaysia. It is evident from this survey that Malaysia has a strong
advantage in the availability of land for warehouse space. According to the survey a
current weak area is the collaboration of governments and other local government
agencies which the Malaysian Government is addressing.
With AFTA coming fully into effect by 2015, Malaysia is a preferred location for
warehouse facilities and regional distribution centres, leveraging on its additional
strength in connectivity and education system.

Chapter 1

INTRODUCTION

EUMCCI Logistics Committee

The EUMCCI Logistics Sector Committee was established on 5th September 2005.
During its embryonic phase, its initial goals were to ensure that it represented a good cross
section of EUMCCI members operating within the sector, both foreign and local, and prioritize
key issues. The Committee is now formed by representatives from both large and small
logistics companies who regularly discuss relevant issues, the means to resolve them or at
least minimize their impact. The committee lobbies the appropriate authorities and organizes
seminars and sector-related events. In addition, the committee acts as a forum for exchanging
information about logistics in Malaysia.
As part of the work carried out by the Committee, the first EUMCCI Logistics
Benchmark Survey was undertaken in January 2006 to establish a Logistics Benchmark in
Malaysia comparing Singapore, Thailand, India, Indonesia and China. The aims and
objectives of this survey were to study the costs of logistics in Malaysia when compared to the
other countries as well as to offer a comparison of Customs, Port Authority and Government
Agencies service quality and delivery mechanisms.

Overview of the Logistics Project

The EUMCCI Logistics Committee via the Logistics Project Working Group has
undertaken another survey (the second in the series) to gather reliable quantitative and
qualitative data for the business community in and outside of Malaysia to fulfil its mission to
promote, support and develop logistics in Malaysia as well as facilitate trade, logistics and
investments between the European Union and Malaysia. This is another effort to further the
Committees mission to be the representative body of the logistics industry in Malaysia, to
promote, support and develop logistics in Malaysia as well as facilitate trade, logistics and
investments between EU and Malaysia.
The survey is the basis for both a hardcopy and digital map of Malaysias key logistic
areas: ports, airports, warehouses, railways and highways and it will be called Key Logistics
Spots in Malaysia. Released by the EUMCCI, our project partners and other associations who
participated in this joint-initiative, the map will be distributed through the EUMCCI and the
communication channels of project partners both in Malaysia and abroad. The objective of this
nationwide survey was to produce this report entitled Key Logistics Spots in Malaysia
Market Intelligence Report and the hardcopy as well as the digital interactive map on an ICT
platform accessible on any electronic and portable device for the business community.
.
We believe that the business community would greatly benefit from such readily
accessible market intelligence and be a source of meaningful industry information on the
logistics landscape in Malaysia.

th

The enclosed infrastructure map also highlights the five (5) Economic Corridors in Malaysia . The 10 Malaysia Plan focused on five corridors, in addition to the Greater Kuala Lumpur/Klang
Valley development which consists of high-density clusters with sectoral and geographical advantages. They are (1) Northern Corridor Economic Region (NCER) includes Perlis, Kedah,
2
Penang and Northern Perak. NCERs vision is to be a world-class economic region by 2025 . (2) East Coast Economic Region (ECER) includes Kelantan, Terengganu, Pahang and North of
3
4
Mersing, district of Johor ; (3) Iskandar Malaysia (IM) is the main southern development corridor in Johor, Malaysia (4) Sarawak Corridor of Renewable Energy (SCORE) is a major initiative
undertaken to develop the Central Region and transform Sarawak into a developed State by the year 2020. The core of the Corridor is its energy resources (28,000 MW), particularly
hydropower (20,000 MW), coal (5,000 MW), and others (3,000 MW)5 and (5) Sabah Development Corridors (SDC) aim is to capture higher value economic activities, promote balanced
economic growth with distribution and ensure sustainable growth via environmental conservation6

According to the Asian Development Bank , an Economic Corridor has the following characteristics: (1) Covers smaller, defined geographic space, usually, straddling a central transport artery
such as a road, rail line, or canal; (2) Emphasizes bilateral rather than multilateral initiatives, focusing on strategic nodes particularly at border crossings between two countries; and (3)
Highlights physical planning of the corridor and its surrounding area, to concentrate infrastructure development and achieve the most positive benefits.
2
Source: http://www.ncer.com.my/site/
3
Source: http://www.ecerdc.com.my/ecerdc/
4
Source : http://www.iskandarmalaysia.com.my/
5
Source: http://www.sarawakscore.com.my/modules/web/
6
Source: http://www.sdc.gov.my/

11

Overview on Current Infrastructure in Malaysia

Logistics is an economic lifeline which is indispensable to the well-being of a country
as it plays a pivotal role in facilitating international trade. Malaysias logistics industry has four
modes of transportation: sea, road, rail and air. Due to its importance within the landscape, it
is a strategic industry on its own. Malaysias current infrastructure has enabled it to enjoy a
significant market share in freight traffic in the South East Asia region despite the discontinuity
of the two physical components of Malaysias territory, Peninsula Malaysia and the States of
Sabah and Sarawak.
Table 1: Malaysias Logistics Checklist7 is as follows:
SEA

5 major ports (Port Klang, Tanjung Pelepas, Penang,

Kuantan and Bintulu) and 24 main ports
Total port throughput volume:
2006 13,594,847 TEUs*
2007 15,338,007 TEUs*
* (twenty-foot equivalent unit)
Sea cargo volumes are forecast to increase by 12.5
per cent to 493.7 million tonnes in 2011 and to
increase 10.1 per cent to 545.13 million tonnes in
2012.
Ports are expected to handle 36 million TEUs by
2020

ROAD

The North-South Expressway (NSE) is the longest
expressway (772 kilometres) running from Bukit
Kayu Hitam in Kedah near the Malaysian-Thai
border to Johor Bahru at the southern portion
of Peninsular Malaysia.

East Coast Expressway (ECE) is an extension
of Kuala Lumpur-Karak Expressway, which starts
from Kuala Lumpur to Karak linking the West
Coast and the East Coast of Peninsular Malaysia.
It passes through 3
states: Selangor, Pahang and Terengganu. ECE III
is an extension of East Coast Expressway (ECE) II
which is under construction. ECE III will connect
Kg. Gemuroh (Kuala Terengganu) to Kota Bharu,
Kelantan; ending at Pengkalan Kubor, with an
approximate length of 171 km. Phase IV of the
ECE runs to the south, connecting Kuantan all the
way to Johor Bahru.

Pan Borneo Highway also known as Trans Borneo
Highway, is a road network on Borneo
Island connecting two
Malaysian states, Sabah and Sarawak,
with Brunei. The section that connects Sarawak,
Sabah, and Brunei is the LawasTemburong
(Brunei) . The length of the entire highway is
expected to be about 2,083 kilometres (Malaysian
section). The Indonesian sections of the Pan
Borneo Highway are known as the TransKalimantan Highway. The western route connects
the city of Pontianak to Tebedu.

Road transport: 187 haulier companies; 819

general cargo

7,256 registered prime movers

36,413 trailers

Trade and Transport Facilitation: The Malaysian Experience and Milestones, Services Development Division
Ministry of International Trade and Industry (MITI) MALAYSIA. See also, Logistics Invest Malaysia, New Sunday
Times, 18 December 2011 page 11

12
RAIL
Keretapi Tanah Melayu Berhad (KTMB) provides land
feeder services to:

Five port container terminals (Butterworth, Westports,

Northport, Pasir Gudang and Tanjung Pelepas)

Three Inland ports (Ipoh, Nilai and Segamat)

Four inland container depots (Three at Prai, Penang

and one at Seri Setia Selangor)

Four freight terminals

Rail statistics for 2006 total freight traffic was

4,466,000 tonnes

Container handling 298,206 TEUs

Rail cargo volume is projected to reach 5.5million

tonnes, an increase of 3.7 per cent in 2011. It is
expected to increase to 6.2 million tonnes in 2012.
Rail freight is predicted to handle 18.6 million tonnes
by 2020.

AIR
Comprises:

Air cargo carriers and integrators

Airport and cargo terminal operators

Ground handlers

Air cargo agents or airfreight forwarders

Airport regulators

5 international airports (KLIA, Bayan Lepas,

Senai, Kuching and Kota Kinabalu) and 15
domestic airports.

Total cargo handled:

2006 - 869,924 tonnes
2007 838,651 tonnes

Air cargo volume is expected to expand by 12 per

cent in 2011. KLIA contributed about 74.8 per
cent to the total cargo volume by air in 2011. The
air cargo volume is also expected to grow 3.9 per
cent to 925,000 tonnes in 2012.
Air freight is targeted to handle 2.4 million tonnes
by 2020.

As for integrated logistics services, it comprises of

Cargo intermediaries (freight forwarders, customs agents, multimodal transport operators,
third and fourth party logistics service

Carrier intermediaries (shipping agents and airline agents)

Warehouse operators (public and private warehousing operators, inland depot operators)
The contribution of the logistics industry (encompassing transport, storage and
communication services) to the Malaysian economy in 2005 was 8.8 per cent to Malaysias
GDP. To give more focus on logistics sector, the Government has set up the Malaysia
Logistics Council (MLC) in February 2007 to be the focal point for the overall coordination on
strategies, policies, regulations and rules for the logistics sector.
Currently, there are more than 22,000 companies in the logistics industry in Malaysia
involved in multiple areas of activities to enhance this industry. In Sarawak, logistics
companies are attempting to move beyond the traditional freight, warehousing and
transportation segments and offering more specialized logistics in niche sectors such as
electronic high-tech products, oil and gas, marine, pharmaceuticals and perishables.
It has been forecasted that the future of Malaysian logistics industry is expected to
increase by 11.5 per cent equalling to RM121 billion this year as compared to RM108.5 billion
last year. Furthermore, it is forecast to grow at a compound annual growth rate (CAGR) of
12.6 per cent to arrive at RM196.5 billion in 2015. This is largely due to the import-export
forwarding, shipping and airfreight related businesses, high technology and capital intensive
projects under the 10th Malaysia Plan and Economic Transformation Program (ETP) which
acts as a catalyst in creating opportunities for Malaysias logistics market. Foreign direct
investments are likely to flow into the electronics and electrical, oil and gas, healthcare and
solar-related industries.

13

Project Relevance with ASEAN Free Trade Agreement 2013-2015

The rationale in carrying out this project and to launch the Key
Logistics Spots in Malaysia map featuring the key nodal points
in Malaysia and their key strengths was coordinated and
managed prior to the commencement of the logistics sector
liberalization in Malaysia in 2013 which goes hand in hand with
the creation of the ASEAN Economic Community by 2015,
where ASEAN will be a region with free movement of goods,
services, capital, investment and skilled labour. With an
Image Credits given to Malaysian Brands
increase in importance and its strategic location in ASEAN, it is
crucial to qualify and quantify Malaysias key strengths in logistics. For this, the Key Logistics
Spots in Malaysia map will provide us with an important reference, in particular, transportation
and facilitation of freight traffic will be at the epicenter of the ASEAN Economic Community
(AEC), to be a reality by 2015. Particularly for Malaysia, the logistics sector, strengthened by
the capitalization on the countrys competitive advantages (good quality of infrastructure, solid
manufacturing and growing services industries, competitive pricing and introduction of ICT
enhancements in numerous nodal points), could make Malaysia the next leading logistics hub
in ASEAN.

14

Chapter 2

METHODOLOGY

Purpose and Scope of the Survey

The goal of the Survey is to measure the current perception of the shippers and users
on the key strengths of the major logistics nodal points in Malaysia and to present the results
in hardcopy and digital interactive map on Key Logistics Spots in Malaysia.
The Map (hardcopy and in digital format) will serve as an informative tool to guide
potential foreign direct investors from abroad in selecting the right locations for their factory or
logistics facility. It will also serve as an important reference point and reliable intelligence for
informed investment decisions.

The target population for the survey was entities active in the logistics industry,
manufacturers, retailers, universities and experts in the academia, consultancy firms as well
as other key stakeholders such as Chambers of Commerce and non-governmental
organizations.
The sample was obtained from the databases of our project partners, Federation of
Malaysian Manufacturers (FMM) and Malaysian-German Chamber of Commerce & Industry
(MGCC) and Joint-Initiative Partners such as: Federation of Malaysia Freight Forwarders
(FMFF), Asian Trucker, Malaysian Shipowners Association (MASA), Malaysia International
Chamber of Commerce & Industry (MICCI), Maritime Institute of Malaysia (MIMA) and Sabah
Timber Industries Association (STIA). These partners were approached based on the number
of members or registered companies in their databases and the widespread geographical
outreach it had in both Peninsula Malaysia and Sabah and Sarawak to assist in carrying out
this nationwide survey. A total of 103 responses were obtained when the survey was first
distributed from 1 August 2011 until the close of the survey on 19 November 2011.

Participation in the 2011 EUMCCI Survey

A total number of 103 responses were received by the Logistics Project Working
Group. Among the responses, 59.80 per cent were Malaysian companies and 40.19 per cent
were multinational companies with local branches in Malaysia.
In the selected sample, 35.29 per cent of the companies were providers of third party
logistics services (3PLs), 40.19 per cent were manufacturers, 9.80 per cent were retailers,
6.25 per cent came from the education and research sector, comprising of universities and
training institutions and 8.75 per cent represents others, namely consultancies, Chambers of
Commerce and non-governmental organizations. An overview of industry sample
segmentation can be found in Figure 1:

15
Figure 1: The Distribution Sample according to Industries

The survey targeted 9 states and 1 federal territory in Peninsula Malaysia namely:
Terengganu, Wilayah Pesekutuan (Federal Territory), Pahang, Malacca, Negeri Sembilan,
Penang, Selangor, Johor, Perak and Kedah and 2 states in East Malaysia namely: Sarawak
and Sabah, represented in the sample. Although there were no companies headquartered in
Kelantan and Federal Territory of Labuan present in the sample; the participants to the survey
had business activities in Kelantan and Federal Territory of Labuan and therefore provided
feedback in relation to their businesses in those States. An aggregate table of the
demography of the sample can be found in Figure 2 below.
Figure 2: The Sample Demographics Proportion

16

Outline of Survey and Timeline

The Key Logistics Spots in Malaysia Map, a project undertaken by the EUMCCI
Logistics Project Working Group was inspired by the logistics map of Netherlands; a project
carried out by the Magizine Logistiek and published annually.

The Logistics Project Working Group carried out a nationwide survey on 16 major
logistics nodal points measured by 8 criteria: (1) availability of sufficient land for logistics and
warehouse space (2) presence of good transportation (infrastructure) (3) presence of good
ICT infrastructure (4) accessibility and connectivity of logistics locations (5) cooperation of
governments (6) availability of labour (7) availability of education in logistics (8a) presence of
good transport security and (8b) presence of good warehouse security. The map depicts the
16 major nodal points identified together with perceived major strengths.
More details can be also obtained in the Key Logistics Spots in Malaysia Digital
Map which can be found at http://services.eumcci.com/logistics-map
Table 2 was given as a guide to the participants of the survey where a list of 15
logistics locations was listed. The rationale for including Others in Table 2 was to allow the
participants in the survey to name a nodal point which may not have been included in the
initial list of 15 locations.
The participants were then asked to refer to the List of Logistics Locations and
provide their top three (3) locations based on the given 8 criteria listed above. Certain
questions were also listed inside the survey for the internal use of EUMCCI to obtain some
feedback from the participants and to plan for activities in 2012 and beyond.

CODES

1
2
3
4
5
6
7
8

Table 2: List of Logistic Locations

CODES Name of Locations
Name of Locations
Bintulu
9
Miri
Kemaman
10
Nilai
KLIA
11
Penang
Kota Kinabalu
12
Port Klang
Kuching
13
Port Tanjung Pelepas
Kuantan
14
Shah Alam
Labuan
15
Senai
Malacca
16
Others

Figure 3 below is a snapshot of the 2011 Survey Timetable which lead to the
drafting of the Key Logistics Spots in Malaysia-Market Intelligence Report 2011/2012.

17
Figure 3: EUMCCI 2011 Survey Timetable

Computation of the Aggregate Data

Calculation of results and weighting exercise:
The participants who completed the survey (using the SurveyMonkey e-survey link or
submitting the hardcopy survey which was duly entered manually into the SurveyMonkey
software) identified their top 3 top locations for each of the eight criteria, based on the
selection provided in Table 2.
The Logistics Project Working Group gathered the 103 responses and collated the
same in an excel word spreadsheet. For each identified nodal point, the frequency was
entered accordingly based on the 1st, 2nd or 3rd location for each criterion. For methodological
purposes and in order to avoid bias in computing the final results, the Logistics Project
Working Group adopted a standard weighting process. The rationale for doing so was
because all surveys suffer from non-sampling errors such as non-response, non-coverage,
and measurement errors. These errors may result in biases in estimates, and increased
variability in estimates. Our main concern is bias because it has the most serious effects on
inference and therefore adopting the standard weighting process would eliminate all doubts
and bias that may have existed.
The standard weighting process and strategies adopted for the absolute frequency of
choice of each nodal point per criteria were as follows:
(1) Top Location 1 was multiplied by 3;
(2) Top Location 2 was multiplied by 2; and
(3) Top Location 3 was multiplied by 1.
The total score for each location came from the addition of the weighted scores of Top
Locations 1, 2 and 3 respectively. For each nodal point, we then segregated its top three (3)
key strengths accordingly. In the case of similar values for two nodal points, we then analyze
the multipliers of each value and took the highest of the two values.
This was how we ended up identifying the 16 nodal points and its respective three (3)
key strengths. The results of the survey are distributed in Chapter 3 below.

18

Chapter 3

RESULTS OF THE SURVEY

Table 3: Top 3 strengths for 16 nodal points

8a

8b

Padang
Besar

Senai

Perlis

Johor
Port Tanjung
Pelepas

3
4

Shah Alam

Selangor

Penang
Penang
Port

Port Klang

Negeri Sembilan
Nilai

KLIA

Sabah

Malacca

Kemaman

Malacca
City

Labuan

Pahang

Wilayah
Persekutuan

Kota
Kinabalu

Kuantan

Terengganu

Kuching

Sarawak
Bintulu

Miri

Criteria

Federal Territory of
Labuan

STATES OF MALAYSIA

The numbered criteria represent the following:

1 Sufficient land for warehouse space
2 Presence of good transportation (infrastructure)
3 Presence of good ICT infrastructure
4 Accessibility and connectivity of logistics locations
5 Cooperation of governments
6 Availability of labour
7 Availability of education in logistics
8a Presence of good transport security
8b Presence of good warehouse security

19

Statistical Information and Analysis

Apart from the results generated above, the participants in selecting the top three
locations for Criteria 2: Presence of good transportation (infrastructure), were asked
to identify the main infrastructure(s) present in each of the locations they chose.
The results are below:

The ranking of the preferred locations based on the four

main infrastructures present in each location

Figure 4: Main Infrastructure for Criteria 2

Criteria 2: The Main Infrastructure(s) Present in Each Chosen Location

Number of Votes in Percentage (%)

From the above, highways were ranked as the first main infrastructure present
amongst the other types of logistics infrastructures that influenced the participants of the
survey in justifying their top three (3) locations. Currently in Malaysia, expressways are under
the administration of the Federal Malaysian High Authority (MHA), the Federal Routes and
State Routes are under the administration of the Malaysian Public Works Department (JKR).
These together with the Municipal Routes play a major role in providing good logistics
connectivity in the Malaysian landscape and also the bodies play a major role in maintaining
its efficiency y-o-y.
Sea ports were the second main infrastructure present amongst the other types of
logistics infrastructures that influenced the participants to the survey to select their top three
(3) locations. The participants choice supports the 2011 EUMCCIs Logistics Position Paper8

The 2011 EUMCCI Logistics Position Paper is part and parcel of the 2011 EUMCCI Trade Issues and
Recommendations, an annual publication of EUMCCI. Kindly contact communications@eumcci.com to obtain a

20
that Malaysia has leading seaports for the transshipment of global containers through Port
Klang and Port of Tanjung Pelepas.
Airports were the third main infrastructure present amongst the other types of logistics
infrastructures that influenced the participants to the survey in selecting their top three (3)
locations and it also supports the 2011 EUMCCIs Logistics Position Paper that KLIA and
Senai Airport are leading airports in Asia and key logistics hubs for the (5) economic corridors.
The infrastructure that scored low was rail. Currently rail transport in Malaysia
comprises heavy rail (including high-speed rail like the KLIA Express) light rail transit which is
currently being expanded, monorail and funicular railway line. Railway network covers most
states in Peninsula Malaysia and Sabah but not in Sarawak. In Malaysia rail is used more for
transporting passengers. As for freight transport, heavy rail is only used. Petronas owns a
railway track linking its oil refinery complex and nearby town of Kerteh, Terengganu. The line
is mainly used to transport petroleum products and recently has opened for general freight
transport with operation being conducted by KTM. There have been proposals to extend the
said line.
As for Criteria 4: Accessibility and connectivity of logistics locations, the
participants in selecting the top three locations for Criteria 4, were asked to identify the main
reason for the accessibility and connectivity of the top logistics locations chosen. The results
are in Figure 5 below:

The ranking of the preferred locations based on the three

main reasons in each location

Figure 5: Main reasons for Criteria 4

Criteria 4: Main Reason(s) for Selecting the Locations

Number of Votes in Percentage (%)

hardcopy or visit http://services.eumcci.com [insert full hyperlink] for the soft copy of the said position paper. For the
entire collection, visit www.eumcci.com (publications section)

21

From the above, multi-modal access was ranked as the first main reason amongst the
others that influenced the participants of the survey in justifying their top three (3) locations.
This supports all existing literature that were reported and published by the Malaysian
Government and its relevant agencies since 2010 that a multimodal transportation network is
crucial in Malaysia and it will be further developed under the 10th Malaysia Plan (10MP) to
improve trade efficiency and enhance the logistic systems (i.e. roads and rail leading to key
ports and airports while logistic management will be improved to raise cargo transportation
efficiency).

As for Criteria 7: Availability of education in logistics, the participants of the survey

(91.5 per cent respectively) concurred that vocational training and management subjects for
Education in Logistics should be given a similar weight in importance. Other complementary
subjects (52.43 per cent of participants) were also collected and are presented in Table 4
below. Below are the collated proposals in categories for easy reference. It is a useful list for
the consideration for the academia, tertiary institutions and related associations to consider
implementing based on the feedback by the participants of the survey.
Table 4: The subjects to be included in the syllabus/programmes are:
Vocational Training Subjects
The following vocational training was identified according to the following categories:

Warehouse training in operations, inventory managment, packing materials training;

Logistics training in planning & scheduling, material handling equipment, ICT

technologies, road and traffic flow management, transport management & planning
(certification courses for skill and unskilled professionals), haulage and land logistic
services, optimization and process flow, forklift training, mainframe system training;

Aerospace & Maritime training in operation procedure for handling of airfreight and
sea freight shipments, handling vessles, labour to loading of container, port /terminal
operations, shipping keypoints, fleet management, dangerous cargoes operations /
handling, cargo movement scheduling, liner shipping (booking until container loading
process and procedures), basic shipping courses, Port Management;

Automotive training in vehichle system management;

Customs training in port duties, forwarding clearances, customs clearances &

classification, tax exemption, harmonize tariff system, import/export procedures,
customs compliance;

Law training need for Incoterms, basic shipping legal documents such as bill of
lading, the law and its implication, various OGA (other government agency)
compliance;

22

Admission/Qualifying Examinations training needed for Chartered Institute of

Logistics & Transport, Institute of Chartered Shipbrokers, Institute of Purchasing &
Supply; and

Soft skills training in communication skills and professional image programmes

Management Subjects
The following management subjects were identified for both undergraduate and postgraduate
studies:
Bachelor of Arts
Logistics and Supply Chain
Logistics Management

ECCN, Customs Act, Bill of Lading,

AWB, Letters of Credit, ATA Carnet

Banking & Finance management

Compliance procedures

Accounting and Statistical Analysis

Process Management and Balance
Score Card

Distribution Networks



Infrastructure Design



Future Logistics Requirement

Strategic Planning



Global Logistics

Understanding air transport industry



Business Administration

Sales and Marketing

Project Management
Participants to the survey also identified that there should be also courses & training in the
following two areas:

Freight forwarding

3PL and 4PL
Others
Other subjects identified as important were as follows:

Latest security capabilities in transportation and warehousing

Computer business

English language courses

Liability of inter-related parties

International standards and KPIs

Understanding financial ratios and cost base management

Human Resource Management

Health, Safety, Security and Environment studies

Work Ethics

Documentations

General Management
Customer Service & People Skills
Leadership and Motivation of Staff
Inventory Management
IT Management
Value Added Logistics
Lean Logistics and Warehouse Best
Practices
Multimodal Management
Drafting Business Proposals, Pricing,
Presentations
International and Domestic Law on
Transportation
Customs Law and International Trade
Law

MBA
International Business and Supply Chain
Logistics and Supply Chain

23

The Current Logistics Landscape

Figure 7: Current Strengths of Malaysias Logistics Landscape

The top three strengths in the present logistics landscape in Malaysia are
(1) Criteria 1: Sufficient warehouse space is present in the 12 nodal points namely:
Bintulu, Kuching, Kota Kinabalu, Labuan, Kemaman, Kuantan, Malacca City, Port
Klang, Shah Alam, Port Tanjung Pelepas, Senai and Padang Besar. These nodal
points are present in all 5 economic corridors. Please see Appendix 1.
(2) Criteria 4: Accessibility and connectivity of logistics locations is present in 6 nodal
points namely: Kuching, Kota Kinabalu, Labuan, KLIA, Kuantan and Nilai. These nodal
points are present in the Sarawak Corridor of Renewable Energy (SCORE), Sabah
Development Corridor (SDC), and East Coast Economic Region (ECER).
(3) Criteria 7: Availability of education in logistics is present in 6 nodal points namely:
Kemaman, Malacca City, Nilai, Penang Port, Shah Alam and Padang Besar. These
nodal points are present in Northern Corridor Economic Region (NCER) and East
Coast Economic Region (ECER).

In essence, it is the East Coast Economic Region (ECER) economic corridor which has
managed to acquire all the three strengths listed above and the nodal points are Kemaman
and Kuantan. Later below, Kemaman and Kuantan is featured with strong cooperation with
government as well.
Further, Figure 7:Strengths of Malaysias Logistics Landscape above supports the
fact that there is the availability of sufficient land for logistics and warehouse space, availability
of education in logistics and there is accessibility and connectivity of logistics locations (public
transport, no traffic congestion, multi-modal access). Hence, Malaysia has the potential to be
the preferred location for an Asia Regional Distribution Centre allowing for value added
logistics (VAL).

24

Section 4

CONCLUSIONS &
RECOMMENDATIONS

From the above premises, the Logistics Project Working Group believes that much still
needs to be done from now until 2013 and if Malaysia would like to play a key role in the
transportation and logistics of good flows which will be the epicentre of the ASEAN Economic
Community (AEC) which is aimed to be a reality in 2015.

Recommendations
Below are the issues that have surfaced from the survey results coupled with the
recommendations from the Logistics Project Working Group. These will also be included in the
2012 EUMCCIs Logistics Position Paper that will be launched during the EU Trade Forum on
26 April 2012.
Criteria 1: Sufficient land for warehouse Space
The high availability of land for logistics warehouse space coupled with excellent
infrastructure confirms that Malaysia has a potential of being a logistics hub in South East
Asia. However, these are static advantages, which need to be combined with dynamic
advantages.
Recommendations:
To ensure that this would be sustainable in the long run, the practice of green logistics
would be pertinent. Initiatives such as better warehouse design, using daylight through the
warehouse roofing, use of recycled materials in building materials and finishing solar panels to
reduce energy consumption, wind turbines, use of LED/LVD lights, collection of roof water etc.
would be a good start for Malaysia.
The federal or state governments should initiate a green logistics pilot and introduce
special subsidies for green warehouse buildings to give birth to future international green/ECO
standards such as USGBC LEED 2009 (for green buildings) and ISO14001. This would then
enable efforts to promote FDI into Malaysia and promote Malaysia as a green Asia Regional
Distribution Centre by Matrade.
Criteria 2: Good transportation (infrastructure)
Currently, good transportation (infrastructure) was perceived from 5 nodal points out of
12 nodal points identified for sufficient warehouse space namely: Kota Kinabalu, Port Klang,
Port Tanjung Pelepas, Senai and Padang Besar. As these are indeed important gateways for
Malaysia, this provides also important advantage as logistics hub. However, these static
advamtages will require to incorporate dynamic advantages through high productivity and
sustainability aspects.

25
Recommendations:
For gateways, green initiatives are becoming more and more important. In Europe,
efforts have started with green transportation initiatives by moving to cleaner fuels for trucks
(like bio-diesel or gas), promoting the use of lower polluting sea and river vessels instead of
trucks, coordinating trasnport and starting in big cities. The state governments could start
studying various green city logistics schemes and implementing them in due course. Such city
logistics solutions which are a combination of innovative use of vehicles and monitoring via
regulations would be a good strategic step in sustaining the strength in the current 5 nodal
points. Further, MITRANS could also assist in creating awareness amongst logistics industry
on green logistics and work with some global companies in Malaysia to champion green
logistics.

Criteria 3: Presence of good ICT infrastructure

Recommendations:
To ensure that a secure and efficient warehouse hub is present in Malaysia, steps and
measures need to be undertaken to improve the ICT infrastructure in the SCORE, SDC,
Iskandar Malaysia and ECER corridors and Port Klang.

Criteria 8a & 8b: Presence of good transport & warehouse security

Recommendations:
There is also a need to step up the levels of warehouse security which are lacking in
the nodal points identified namely: Kuching, Kota Kinabalu Labuan, Kuantan, Malacca City,
Port Klang, Shah Alam, Senai and Padang Besar.
Similar efforts are also need to enhance transport security lacking in the nodal points
namely: Kuching, Kota Kinabalu, Labuan, Kemaman, Kuantan, Malacca City, Port Klang,
Shah Alam, Port Tanjung Pelepas and Senai.
In the 2011 EUMCCIs Logistics Position Paper, 9 it has been advocated that there is a
need to improve the security of warehousing and transportation through legislation and
effective wifi and RFID technology. Further, the monitoring of goods movement can only be
realised with a solid ICT infrastruture.

The 2011 & 2012 EUMCCI Logistics Position Paper is part and parcel of the 2011 EUMCCI Trade Issues and
Recommendations, an annual publication of EUMCCI. Kindly contact communications@eumcci.com to obtain a
hardcopy or visit http://services.eumcci.com [insert full hyperlink] for the soft copy of the said position paper. For the
entire collection, visit www.eumcci.com (publications section)

26
Criteria 6: Availability of labour
Recommendations:
A Working Paper Series 62 on the Knowledge Cluster Formation in Peninsula
Malaysia If this should be the case, the proposals submitted at Figure 6: List of Specific
Logistics Subjects that Should be Available should be considered by professionals in the
academia, tertiary institutions and related associations providing Logistics Education. It would
also be worthwhile to set up a Task Force to study this in greater detail to ensure that
Malaysia does provide an opportunity for the growth of skilled labour that meets the demands
of the logistics industry.
Criteria 5: Cooperation of Governments
Recommendations:
Transparency, efficiency and support of logistics facilitation such as VAL goes hand in
hand.
The criteria of cooperation of governments is mainly focused on various governement
departments, local government agencies and customs who has a regulatory function and an
important role in revenue collection rather than a trade facilitating role. Therefore, cooperation
of all government departments, agencies including customs is pertinent in comparative
advantage as logistics hub under ASEAN. Therefore, there is a need to ensure that we have
knowledgeable government and customs officers to meet such demands and to ensure
smoother clearance processes. The proposals set out in the vocational training subjects list
should be considered and implemented accordingly for Customs and relevant government
officers as part of their professional development.
Harmonising the cooperation with all relevant government bodies would reduce the
fragmentation of responsibility of logistics and city logistics over various government
departments and local government agencies.
In conclusion, the above premise is important and should be taken into account prior
to the liberalization program of the logistics service sector which has been agreed amongst
the member countries to create an ASEAN single market by 2015. If all, or at least most, of
the recommendations are implemented and/or acted upon before 2013, Malaysia will
contribute to strengthen the ASEAN economic integration through liberalization and facilitation
measures in the area of logistics services. Further, it will also support the establishment and
enhance the competitiveness of an ASEAN production base through the creation of an
integrated ASEAN logistics environment. This is because the liberalization requires Malaysia
to strengthen its logistics industry, the capabilities of the logistics players and the multi-modal
transport infrastructure in order to attract FDI in logistics and trade to Malaysia in the future.

27

EU Services Sector Logistics Project Partners

Main Applicant

EU-Malaysia Chamber of Commerce and Industry (EUMCCI)

EUMCCI promotes, supports and develops EU business interests
in Malaysia as well as facilitates trade, commerce and
investments between European Union and Malaysia

Logistics Project
Partners

Federation of Malaysian Manufacturer (FMM)

The Federation of Malaysian Manufacturers (FMM) is Malaysias
premier economic organisation. Since its establishment in 1968,
the FMM has consistently led Malaysian manufacturers in
spearheading the nations growth and modernisation. Today, as
the largest private sector economic organisation in Malaysia
representing over 2,000 manufacturing and industrial service
companies of varying sizes, the FMM is the officially recognised
and acknowledged voice of the industry.

Malaysian-German Chamber of Commerce (MGCC)

The Malaysian-German Chamber of Commerce and Industry
(MGCC) contribute to the trade and investment relations between
Germany and Malaysia and offers excellent services to members
and clients. These services are custom-tailored to the needs of
the private sector in order to benefit most from the many
advantages both Malaysia and Germany have to offer.

28

EU-Malaysia Chamber of Commerce & Industry

In May 2003 the EU-Malaysia Chamber of Commerce and Industry (EUMCCI) emerged
from the former European Union Business Council (EUBC). EUMCCI is a public non-profit
organisation and does not get any funding from EU. The Chamber is financed by projects,
events, memberships and sponsorships. It is an umbrella organisation of all EU chambers
of commerce and business councils, whose members are also EUMCCI members,
altogether 1088 corporations.

Our Mission
To promote, support and develop EU business interests in Malaysia as well as facilitate
trade, commerce and investments between EU and Malaysia. In order to fulfill its mission,
EUMCCI carries out activities that will catalyze and stimulate networking of European
companies in Malaysia with the Malaysian business community, business associations,
relevant ministries, official representations and other Chambers in Asia. These activities
are balanced between social and business activities.

Objectives

To develop and enhance EU position and image in Malaysia

High profile lobbying/dialogue with Institutions, Government
Speed up decisions and actions within the ministries and authorities
Promote and market EU technologies, SMEs products and services in Malaysia
Facilitate the dialogue between the European private sector and Malaysian government
Provide consulting for EU funded project applications
Promote the publications of the European Union (sole agent in Southeast Asia)

The above objectives are realized through the many activities of the Chamber be it
through participation in EUMCCI Industry Sector Committees and Working Groups or
submission of companies issues to Memorandums of Ministerial Dialogues. Our members
have access to a wide network of more than 1000 corporations in Malaysia, and are part
of the ever growing European Business Organisation (EBO) network worldwide. The
monthly VIP luncheons provide an excellent platform for high level exchange of views and
opinions with the relevant agencies.

EUMCCI Committees Strong Lobbying Tool

The EUMCCI Committees are platforms for EUMCCI members of specific sectors. The 13
Committees meet regularly to discuss issues affecting their particular industries, to hold
seminars with guest speakers from the government, academia and business and to lobby
with the government. Each committee is responsible for writing a Trade Issues and
Recommendations paper outlining the most pressing business problems and
recommendations for the government to reduce these issues. Every year all Position
Papers drafted by the Committees are compiled into a EUMCCI Trade Issues &
Recommendations
paper.
This
document
is
circulated
among
Government
administrations, relevant authorities in Malaysia and the European Commission in Brussels

For information on how to join EUMCCI, visit the EUMCCI website (www.eumcci.com) or
contact the EUMCCI Membership Department in Kuala Lumpur.

29

Contact Us
Chairman
Mr. David Jones
Email: david@eumcci.com
General Manager
Ms. Minna Saneri
Email: minna.saneri@eumcci.com

Finance and Adminstration Manager

Ms. Wong Sok Fun
Email: sfwong@eumcci.com

Membership Manager
Ms. Mary Lopez
Email: marylopez@eumcci.com

Events Manager
Ms. Geetha Veerasamy
Email: geetha@eumcci.com

Committees Coordinator
Ms. Ai Li Chng-Koch
Email: ailikoch@eumcci.com

Marketing and Communications

Coordinator
Ms. Rebecca Simmonds
Email: rebecca@eumcci.com

Web Implementation and IT Consultant

Mr. Carlos Santiago Mlon
Email: santiago@eumcci.com

Policy and Project Manager (EU Services Sector Projects)

Ms. Jacqueline Chang
Email: jacqueline@eumcci.com

EU-Malaysia Chamber of Commerce & Industry

Suite 3.03, Level 3, Menara Atlan, 161B Jalan Ampang, 50450 Kuala Lumpur
Tel : +603-2162 6298 Fax : +603-2162 6198 Email : eumcci@eumcci.com
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