A COMPARATIVE STUDY OF

HOME LOANS PROVIDED BY

COOPERATIVE BANK, PUNJAB
NATIONAL BANK AND STATE
BANK OF INDIA
Submitted by
RAJDEEP KAUR
MBA 3rd semester
ROLL NO. 1410359
With partial fulfillment for the award of the degree of
MASTERS OF BUSINESS ADMINISTRATION
GLOBAL INSTITUTES OF MANAGEMENT & EMERGING
TECHNOLOGIES

PUNJAB TECHNICAL UNIVERSITY, JALANDHAR

certificate

DECLARATION
I hereby declare that project report entitled A COMPARATIVE STUDY OF HOME LOANS
PROVIDED BY COOPERATIVE BANK, PUNJAB NATIONAL BANK AND STATE BANK
OF INDIA submitted in the partial fulfillment of the requirement for the degree of master of
business administration (MBA) toGlobal Institute of Management and Emerging Technology
affiliated to Punjab technical university, Jalandhar is my original work and has not been
submitted for the award of any other degree, diploma or fellowship.

SUBMITTED TOSUBMITTED BY
Kirandeep SinghRajdeep Kaur
MBA 3rd SEM
ROLL NO: 1410359

ACKNOWLEDGEMENT
I have taken efforts in this project. However, it would not have been possible without the kind
support and help of many individuals. I would like to extend my sincere thanks to all of them. I
am highly indebted to my project guide for his guidance as well as for providing necessary
information regarding the project & also for his support in completing the project. I wish to
express my sincere gratitude to Mrs. Veenabranch manager of co operative bank Amritsar and
other employees of the branch for providing me an opportunity to do my project work on A
COMPARATIVE STUDY OF HOME LOANS PROVIDED BY COOPERATIVE BANK,
PUNJAB NATIONAL BANK AND STATE BANK OF INDIA.I would like to express my
gratitude towards my parents & member of my family for their kind co-operation and
encouragement which help me in completion of this project.

Rajdeep kaur
MBA 3rd SEM
ROLL NO: 1410359

PREFACE
This project report pertains to the making of summer training project of MBA curriculum. The
purpose of this project is to make the students gain thorough knowledge of the topics given to
them. I learned a lot about the topic after putting in much hard work in collecting the information
regarding the topic allotted, which will be of a great use in future. It cannot be said with certainty
that full justification has been done to the topic in the few pages presented here, but I have tried
my best to cover as much as possible about HOME LOANS in this report.

TABLE OF CONTENTS
S.NO

TOPIC

PAGE NO.

Certificate

Declaration

Acknowledgement

Preface

CHAPTER NO.1

INTRODUCTION TO

COOPERATIVE BANK
INTRODUCTION TO

8-45

HOME LOANS

CHAPTER NO.2
OBJECTIVES OF THE STUDY

46-47

CHAPTER NO.3

48-49

RESEARCH METHODOLOGY

CHAPTER NO.4
DATA ANALYSIS AND
INTERPRETATION

CHAPTER NO.5

50-62

63-65

FINDINGS, LIMITATIONS
AND CONCLUSION

10

BIBLIOGRAPHY

66-67

11

APPENDIX

68-72

COOPERATIV
E
BANK

CHAPTER NO.1
INTRODUCTION TO
COOPERATIVE BANK

INTRODUCTION TO COOPERATIVE BANKS

A co-operative bank is a financial entity which belongs to its members, who are at the same time
the owners and the customers of their bank. Co-operative banks are often created by persons
belonging to the same local or professional community or sharing a common interest. Cooperative banks generally provide their members with a wide range of banking and financial
services (loans, deposits, banking accounts). A bank that holds deposits makes loans and
provides other financial services to cooperatives and member-owned organizations also known
as Banks for Cooperatives.
Its a bank made for the economically weaker section of the society, those banks help them
getting loans in lower interest etc. you can say like for farmers or any small scale undertakings or
transactions.
While the co-operative banks in rural areas mainly finance agricultural based activities including
farming, cattle, milk, hatchery, personal finance etc. along with some small scale industries and
self-employment driven activities, the co-operative banks in urban areas mainly finance various
categories of people for self-employment, industries, small scale units, home finance, consumer
finance, personal finance, etc. Though registered under the Co-operative Societies Act of the
Respective States (where formed originally) the banking related activities of the co-operative
banks are also regulated by the Reserve Bank of India. They are governed by the Banking
Regulations Act 1949 and Banking Laws (Co-operative Societies) Act, 1965.

PRIMARY COOPERATIVE CREDIT SOCIETY

It is a village institution , which directly deals with the rural people .It encourages savings among
the agriculturalists , accept deposits from them, gives loan to the needy borrowers and collects

10

repayments. The funds of the society are derived from the share capital, deposits of members and loan
from CCBs. The borrowing powers of the members as well as of the society are fixed.

CATEGORIES
There are two main categories of the co-operative banks.
a) Short term lending oriented co-operative Banks -within this category there are three
sub categories of banks via state co-operative banks, District co-operative banks and
Primary Agricultural co-operative societies.
b) Long term lending oriented co-operative Banks -within the second category there are
land development banks at three levels state level, district level and village level.
The co-operative banking structure in India is divided into following main 5 categories

Primary Urban Co-op Banks

Primary Agricultural Credit Societies
District Central Co-op Banks
State Co-operative Banks
Land Development Banks

FUNCTIONS OF COOPERATIVE BANKS

Co-operative Banks are organized and managed on the principle of co-operation, selfhelp, and mutual help. They work on the basis of no profit no loss. Profit maximization

is not their goal.

Co-operative bank do banking business mainly in the agriculture and rural sector.
However, UCBs, SCBs, and CCBs operate in semi urban, urban, and metropolitan areas

also.
The State Co-operative Banks (SCBs), Central Co- operative Banks (CCBs) and Urban
Co-operative Banks (UCBs) can normally extend housing loans up to Rs 1 lakh to an
individual. The scheduled UCBs, however, can lend up to Rs 3 lakh for housing purposes.
The UCBs can provide advances against shares and debentures.
11

FINANCE FUNCTION
1. Cooperative banks in India finance rural areas under:
Farming
Cattle
Milk
Personal finance
2. Cooperative banks in India finance urban areas under:
Self-employment
Industries
Small scale units
Home finance
Consumer finance
Personal finance

STRUCTURE OF COOPERATIVE BANKING IN INDIA

The State Co-operative Bank (SCB) which is also known as the Apex Bank among the cooperatives functions at the state level. At the district level, there is the District Central Cooperative Bank (DCCB) for each district. At the base of the pyramid there are the Primary Credit
Societies or the Primary Agricultural Credit Societies (PACS) which cover small towns and
villages. Each higher level co-operative bank is a federation of those below having membership
and loan operations restricted to their affiliated units.
1. SCB- The State Co-operative Bank.
2. DCCB- The District Central Co-operative Bank.
3. PACS- The Primary Agricultural Credit Societies

PRIMARY AGRICULTURAL CREDIT SOCIETIES

At the base of the co-operative credit structure is the primary agricultural credit society (PACS)
occupying a predominant position. The organization of PACS dates back to 1904 when the first
co-operative credit society act was passed. These societies were started with the main objective
12

of providing cheap credit to farmers. They interact directly with the borrowers by providing them
loans and collecting the repayment of loan already given. They are the basic units having links
the ultimate borrowers and the hire financing institutions.

DISTRICT CULTURAL COOPERATIVE BANK

There are now 351 DCCBs which land about Rs. 14000 crore annually. The Central Co-operative
Bank is usually located at the head quarters of the district. Central Co-operative banks are
generally of two types one is the membership type i.e. federating members known as 'Banking
Union' and the other is the mixed membership type, consisting of both primary members and
individual having some financial status, influence or special business experience in the field of
co-operative banking. The main function of Central Co-operative Banks is to land money to their
affiliated primary societies.

STATE COOPERATIVE BANK

There is 29 STATE Co-operative Banks in the country. The SCBs have assumed a key position in
the co-operative credit structure because it is only through them that the RBI provides loans and
advances to agriculturist.

13

Table no.1

DCCBs of PSCB (District Central Cooperative Banks)

S.No.

NAME OF THE CENTRAL COOPERATIVE BANK

LOCATION

PHONE NO.

1.

AMRITSAR CENTRAL COOPERATIVE BANK

AMRITSAR

0183-543351,543076

2.

BHATINDA CENTRAL COOPERATIVE BANK

BHATINDA

0164-212104

3.

FARIDKOT CENTRAL COOPEATIVE BANK

FARIDKOT

01639-50144,50225

4.

FAZILKA CENTRAL COOPERATIVE BANK

FAZILKA

01634-22245,25245

5.

FEROZEPUR CENTRAL COOPERATIVE BANK

FEROZEPUR

01632-46680,46082

6.

GURDASPUR CENTRAL COOPERATIVE BANK

GURDASPUR

01874-30355

7.

HOSHIARPUR CENTRAL COOPERATIVE BANK

HOSHIARPUR

01882-24100,20771

8.

JALANDHAR CENTRAL COOPERATIVE BANK

JALANDHAR

0181-224571,224298

9.

KAPURTHALA CENTRAL COOPERATIVE BANK

KAPURTHAL

01822-33469,33223

A
10.

LUDHIANA CENTRAL COOPERATIVE BANK

LUDHIANA

0161-411966,441281

11.

MANSA CENTRAL COOPERATIVE BANK

MANSA

01652-25381,25078

12.

MOGA CENTRAL COOPERATIVE BANK

MOGA

01636-23629,29520

13.

MUKTSAR CENTRAL COOPERATIVE BANK

MUKTSAR

01633-62078,64457

14.

NAWANSHAR CENTRAL COOPERATIVE BANK

NAWANSHAR

01823-23977,20034

15.

PATIALA CENTRAL COOPERATIVE BANK

PATIALA

0175-224758,217053

16.

ROPAR CENTRAL COOPERATIVE BANK

ROPAR

01881-20412,20481

17.

SANGRUR CENTRAL COOPERATIVE BANK

SANGRUR

01672-37114,34336

18.

TARANTARAN CENTRAL COOPERATIVE BANK

TARANTARA

01852-22339,23439

"HELPS YOU LIVE BETTER"

1.

THE PUNJABSTATE COOPERATIVE BANK Ltd.

a)
b)
c)
d)

Name: "The Punjab state Cooperative Bank (CHANDIGARH)

Establishment: 31 August,1949
Approved by: RBI (Reserve Bank of India)
Address of Head Office:SCO:175-187,Sector:34,Chandigarh (India), Pin Code-

160022
e) E-mail:pscbchd@yahoo.com

2. TRAINING BRANCH
a)
b)
c)
d)

Name: "The Central cooperative Bank,Amritsar

Establishment: 14-7-1922
Address: Main Road,Inside Hall Gate,Amritsar,Punjab,143001
E-mail:accb0183@rediffmail.com
14

15

DIFFERENT TYPES OF DEPOSIT ACCOUNTS

Fig no.1

16

INTEREST RATE ON DEPOSITS

Deposit Scheme Interest Rates
S.N
o

Schemes

Period
from

Period upto

Rate of interest(Public)

Saving Bank A/c

4.00%

Saving Bank - No
frill A/c

4.00%

Term Deposit A/c 7 days

14 days

4.50%

Term Deposit A/c 15 Days

30 Days

5.50%

Term Deposit A/c 31 Days

45 Days

6.00%

Term Deposit A/c 46 days

90 days

6.50%

Term Deposit A/c 91 days

179 days

7.25%

Term Deposit A/c 180

Less than 1
year

7.75%

Term Deposit A/c

Less than 2
years

8.25%

Less than 3

8.00%

Above 1
year

10 Term Deposit A/c 2 years

17

years

11 Term Deposit A/c 3 years

Less than 5
years

8.00%

12 Term Deposit A/c 5 years

Above

8.00%

18

INTRODUCTION TO HOME
LOANS

19

Home is a dream of a person that shows the quantity of efforts, sacrifices luxuries and above all
gathering funds little by little to afford ones dream. Home is one of the things that everyone one
wants to own. Home is a shelter to person where he rests and feels comfortable. Many banks
provide home loans whether commercial banks or financial institutions to the people who want
to have a home. Many banks are providing home loans at cheapest rate to attract consumers
towards them. The more customer friendly attitude of these banks, currently offer to consumers
cheapest loan over homes.

OVERVIEW
Your Home is a place where you relax after coming back from your days tiring work, it is that
place where you can give time to your family & spend beautiful moments with them. To acquire
a home which can be christened your Own House is a life-time decision & has to be taken with
a lot of planning & requires huge finances. Your Dream Home is not very far away with a Home
Loans which will fulfill your Dream into a reality. We are working constantly to get you the best
Loans Deal & have brought a small guide which would answer some important questions related
to Home Loans & help you decide your loans deal.

DEFINITION
Home Loan is a Secured Loan offered against the security of a house/property which is funded
by the banks loan, the property could be a personal property or a commercial one. The Housing
Loan is a loan taken by a borrower from the bank issued against the property/security intended to
be bought on the part by the borrower giving the banker a conditional ownership over the
property i.e. if the borrower is failed to pay back the loan, the banker can retrieve the lent money
by selling the property.

20

ADVANTAGES OF HOME LOANS

The various benefits of home loans arising to the customers are
1. Attractive interest rates
The various banks offer attractive interest rates to boost and help their customers. Many
banks provide loans on fixed or floating rates to facilitate consumers as per their needs.
2. Help in owning a home
The home availed by a person with the help of banks, because they provide technical and
financial assistance to customers for owning their dream home.
3. No requirement of guarantor
The commercial banks now days liberalize their laws regarding home loans. Some of
banks dont even require the guarantor to grant loan to their consumers. They also make
consumers free by reliving him to find a guarantor to complete the proceedings of
availing loan.
4. Door-Step Services
These doors to step services are provided from enquiry stage to the final disbursement
takes place such services are beneficial for customers in present busy life. Banks like
ICICI bank and standard chartered bank provide door to step services to customers to
borrow loan.
5. Loan period
There are many banks which provide maximum loan tenures up to 15-20 years based on
the loan amount and the creditability of customers. This relieves the customers to repay
loan amount till a long period.
6. For accidental death insurance
Some banks provide free accidental death insurance with housing loan which is also
beneficial for the customers. These benefits or advantages of home loans are responsible
for making than so popular among customer that a person who doesnt have their home
and want to buy, they do it with home loan. Home loans help such persons in making
their dream home.

21

DISADVANTAGES OF HOME LOANS

The main disadvantages of home loans are high lightened as below
1. Delays in processing
Many times, there are huge delays in processing of providing home loans because
various formulations to be fulfilled in this process. Due to these delays customers feel
mentally as well as financially weak.
2. Fluctuating interest rates
Some banks give home loans at floating rates, which fluctuate at different intervals due
to some reasons. These changes sometimes, may lead to increase in interest rate which
will increase the cost of home loans to the customers.
3. High Cost
The public sector banks charge high processing cost for home loans sanctioning. They
are forced to pay serious charges at various stages to fulfill the requirements. Some
consumers are not able to pay such charges so such people could not avail the benefits of
home loan schemes.
4. Problems in disbursement
There are many problems in disbursement of home loan amount. There are some delays
in disbursement of loan amount to the customers due to legal formalities. This causes
problems to the customers.
These are limitations or disadvantages of home loans. But sometimes some banks charges high
installments to repay loan amount. Such also causes problem to customers. These limitations can
be removed by providing good services to the customers.

22

DISBURSEMENT OF HOME LOANS

The every bank has its own procedure to disburse the loan amount among customers. After
choosing your right home, the next step is disbursement of home loans. The loan amount is
disbursed after identifying and selecting the property or home that are purchased and submit the
requisite legal documents. In the disbursement of home loans a clear title and full verification to
ensure that a person has full rights on his house. The 230A clearance of seller and or 371
clearances from the appropriate authority of income tax are also needed.

ELIGIBILITY CRITERIA
However, if one is a resident or non-resident individual who is planning to buy a house in
India, one can apply for a home loan. If a person has decided to buy a property in the near
future, he/she can apply for a loan before even selecting the property. Once the maximum
amount to put into the property has been decided, the Housing Finance Institutions or
Banks will let the customer know that how much he/she is eligible for and this helps to
plan out the budget.

CONDITIONS REGARDING CO-APPLICANTS

All Housing Finance Institutions lay down conditions on who can be co-applicants. All
co-owners to the property need to be co-applicants to the loan necessarily. These
institutions do not permit minors to join in as either co-owner or as co-applicants because
a minor is not eligible to enter into a contact as per law. They do not permit even friends
or relatives who are not blood relatives to take a property jointly. However, Income of
co-applicants can be clubbed together to get higher loan eligibility. Given below is a
Table that throws light on acceptable relationship of a co-applicant for clubbing of
income.

INCOME CLUBBING OF CO-APPLICANTS

Husband-Wife- Income of husband-wife can be clubbed.
Parent-son- It can be clubbed if only son is there but not if any male sibling exist.
Brother-Brother-If they are currently staying together and intend to stay together
in the new property, then only, their income can be clubbed for above purposes.
Brother-Sister-No clubbing-is possible.

Sister-Sister- No clubbing is possible.

Parent-Minor- Child- No clubbing is possible in this case also.
23

 GENERAL TERMS AND CONDITION

The following are the terms and conditions applicable to the basic home loan product
only. These are likely to change on the basis of thevariations of the home loan product.
Typically, in general home loans, the following conditions are applicable.
1. The loan to value ratio (LTV) cannot exceed a particular percentage. This differs
from product to product and from one Housing Finance Institutional Bank
(HFI/B) to another. The components of the value of the property calculated here
are covered under cost of property.
2. The maximum tenure of the bank is nominally fixed by HFI/Bs. However,
HFls/Bs do provide for different tenures with different terms and conditions.
3. The installment that one pay is normally restricted to about-50-per cent of the
monthly-gross income of the candidate.
4. The total monthly outflow towards all the loans that have been availed of,
including the current loan is normally restricted to 50% of the gross monthly
income.
5. One will be eligible for a loan amount which is the lowest as per one's eligibility.
This is calculated as per the LTV norms, the HR, norms and the FOIR norms as
mentioned above.
6. Most HFls/Bs considers the profile before they judge the repayment capacity. The
judgment is based on age, qualifications, number of dependents, employment
details, employer credentials, work experience, previous track record of
repayment of any loans that have been availed of, occupation, the industry to
which the candidate's business relates to, if he/she is self-employed, then the
turnover in the last 3-4 years etc.

CHARGES APPLICABLE TO HOME

The different kinds of charges applicable to home loans are discussed below:
1. Processing fees
First of all, comes the process fee. This is a charge that is levied by most HFls/Bs.
This has to be paid at the time of submission of the application form. It's normally
24

charged as a percentage of the loan amount sanctioned. Some HFls also charge a
flat fee based on the loan amount instead of a percentage. When a lower amount is
sanctioned the excess fees paid at the time of submission of the application is
adjusted with the charges, which one make to the HFI/B subsequently. Most
HFls/Bs refund the processing fee if the loan application is rejected.
2. Administrative fees
This charge is again, normally, a percentage of the loan amount sanctioned. It is
collected by the HFI/B for the maintenance of customer's records, issuing interest
certificates, legal charges, technical charges, etc. though the tenure of the loan. It
is payable by the customer when he/she accepts the offer letter given by the
HFI/B. This payment has to be made before the availment of the disbursement.
The mode of collection of these fees varies from one HFI/B to another.
3. Rate of interest
This is the rate of interest applicable on the loan amount through the tenure of the
loan. It is charged on the principal monthly reducing method. Most HFIs/Bs gives
an option to select either a fixed rate of interest or a variable rate of interest.
4. Legal Charges
Some HFIs/Bs mainly Public Sector Banks levy legal charges that they incur on
getting the property documents vetted by their panel of lawyers.
5. Technical Charges
These charges are also levied by certain Housing Finance Institutions/Banks
(HFIs/Bs) to meet their expenses on the technical site visits to the customer's
property. This ensures quality of construction and construction within the norms
as stipulated by the respective approval authority.
6. Stamp duty and registration charges
HFIs that go in for a registered mortgage pass these charges on to the customer.
These are rather heavy in certain states depending on the laws laid down by the
state where one buys a property.
7. Personal Guarantee from Charges
Since the personal guarantee provided by the customer need to be stamped, these
charges are also recovered from the customer. They are charged to him by HFIs
who demand for Guarantees.
8. Cheque Bounce Charges
In case the cheques through which one makes a payment to HFls get dishonored,
some minimum charges are levied by the HFI. The same are recovered from the
customer.
25

9. Delayed payment charges

HFls/Bs charge delayed payment charges from the customer if he/she delays the
payment of installments beyond the due date.
10. Additional charges
These are levied as a percentage on the delayed payment charges by most HFls.
They are levied if one fails to pay the dues within the stipulated time after a delay
has taken place.
11. Incidental charge
This is payable in case the HFI/B sends a representative from their organization to
collect their outstanding dues. It is normally charged at a flat rate per visit. These
charges are levied by most HFls/Bs.
12. Prepayment Charges.
This is a penalty charged by HFls/Bs from when one makes either a part
prepayment or a full repayment of the loan. This charge is levied only on lump
sum payments and not on the EMls that one pays. This charge is levied on the
amount prepaid by one and not on the entire outstanding principal. These charges
are gradually being discount.

CREDIT DOCUMENTATION
Given below is the exhaustive list of credit documents- that need to be submitted for a
general home loan product. The documents vary from one HFI/B to another based on
one's employer, qualifications experience etc. The general requirements are as follows:
1. Income Documents
For salaried slips for the last three months-appointments letter-salary certificateretainer ship agreement, if appointed as a consultant-Form 16 issued by the
employer in customer's name income document for self employee - last three
years profit and loss account statement duly attested by Chartered Accountants.
Last three years Balance Sheets duly attested by Chartered Accountant, last three
years Income Tax Returns with computation chart duly filed and certified by the
Income Tax authorities.
2. Proof of employment - Identify card issued by the employer- Visiting card.
3. Employer's details (In case of private limited companies)
Profile of employer on employers letterhead (to be signed by a senior

person in the organization) comprising

Name of promoter/directors
26

4. Proof

Background of promoters/directors
Nature of business activity of your employer
Number of employees
List of branches/factories
List of suppliers
List of clients/customers
Turnover of employer
Annual reports of the employer for the last two to three years.
of age (Anyone of the following)-Passport- Voter's ID card-PAN card-

Ration card-Employer's identity card-School leaving certificate-Birth certificate.

5. Proof of residence (Anyone of the following)- Ration card-Passport- PAN cardRent agreement, if the customer is staying currently on rent- Bank Pass bookAllotment letter from the company if he/she is residing in company quarters.
6. Proof of name change (If applicable) - A copy of the official gazette -A copy of
a newspaper advertisement publicizing the name change-Marriage certificates.

LEGAL DOCUMENTATION
Legal Documentation the typical legal documents that need to be submitted to the HFC
arc discussed here. Given below is a list of legal property documents that need to be
submitted to the HFC for mortgage of the property. The name and the list of documents
vary from state to state and also depend on the type of property being financed. A broad
outline of the documents required is given below.
1. Acceptance copy of the offer letter issued by the HFC/B.
2. Title documents of the property that include -sale agreement duly registered-Own
contribution receipts - Allotment letter-Registration receipt-Land documents
indicating ownership, if applicable- Possession letter-Lease agreement, if
applicable (Property bought from a development authority) - Mortgage deed if the
HFC opts for a registered mortgage.
3. No Objection Certificate from the developer, society or development authority as
applicable.
4. Personal Guarantees, if applicable.
5. In case of alternator additional security, documents for the same depending upon
the security details.
6. Post dated cheques for the EMls. The above documents are only indicative in
nature and do not cover the entire list. It may, also be noted that in a resale case,
the previous chain of agreement also need to be taken.

27

28

THE COOPERATIVE BANK HOME LOAN

The Co-operative Bank Home Loans, offer unbeatable benefits to ensure that you get the best
deal without any hassles. The largest home loan provider, Bank understands how special creating
a new home is for you, and our Home Loans help you lay the foundation for your dream home.

FEATURES

Home Loans are the best option you can go for to finance a new home. The Co-operative
bank offers you the most convenient and practical home loan plans to suit your needs.
With so many attractive features in every type of home loan it offers, creating the home

you always wanted is no longer a distant dream.

Attractive loan interest rates
Home loan amount suited to your needs
Simplified documentation
Doorstep delivery of home loan papers
Sanction approval without having selected property.
Free personal accident insurance (terms & condition)
Insurance options for your home loan at attractive premium

They provide two types of home loan schemes.

Urban Housing Loan Scheme

Rural housing Loan Scheme

The loan under such scheme shall be implemented through the branches of the Punjab State
Cooperative Bank / Central Cooperative banks concerned and shall be limited to urban and/ rural
areas falling in the area of operation of the lending bank.

AREA OF OPERATION
Loan shall be advanced to individual and member of Group housing Cooperative Societies in the
area of operation banks in state of Punjab.

ELIGIBLE BORROWERS

29

Individuals

Members of cooperative housing societies

PURPOSE OF LOAN
Loan shall be advanced under the scheme for purchase of built up house, construction of a new
house or repair/renovation/addition/alteration of existing house.

LOAN ELIGILBILTY
Loan eligibility shall be calculated on the basis of repayment capacity of the borrower. The
repaying capacity shall be determined on the basis of land holding and other known sources of
income and commitments/ subsistence towards his family. A reasonable installment to income
ratio i.e. normally up to 35% of the gross income can also be considered for loan eligibility.

PERIOD OF LOAN
The maximum period of loan shall be 15 years and loan shall be repayable in equated monthly
/half yearly installments. The first installment shall become due after expiry of 9 months from
the date of drawl of first installment in case of construction and where as in the case of purchase
of built up house it shall start after expiry of 3months from purchase.

SECURITY
Security for the loan is a first mortgage of the property to be financed normally by way of
deposit of original title deeds.

DISBURSAL OF LOAN

In case of urban housing loan scheme

The loan shall be disbursed after the property is technically appraised, all legal
documentation completed and borrower having invested own contribution in full.
In case of purchase of plot +construction, the disbursement shall be in 3 installment
as follows :
1. For purchase of plot - 50%
2. Up to roof level 25%
30

3. After roof level -25%

Loan will be disbursed at one go for purchase of a built up house. However for construction on
pre-owned plot, the disbursement shall be in two installments
1st installment for after plinth level - 50%
2nd installment for construction of the building after roof level - 50%

In case of rural housing loan scheme

1. 1st installment at the time of starting constructing after plinth level 50%
2. 2nd installment after completion of roof level - 50%
3. 2nd installment shall be disbursed after ensuring proper utilization of previous
installment.

PROCESSING FEE & OTHER CHARGES

Processing fee and other charges @ 0.25% of loan amount shall be charged in the case of urban/
rural housing loan scheme.

INSURANCE
Comprehensive insurance in the joint names of the borrower and the bank shall be made the
property mortgaged against fire, riots earthquake lighting floods etc. in case of default bank will
be at liberty to get policy renewed by debit to house loan account of the borrower.

CUSTOMER PRIVILEGES
If you are an existing Home Loan customer, you can avail of other loans (such as Personal
Loans, Car Loans, Two-wheeler Loans and Loan against securities) at lower interest rates.

DIFFERENT TYPES OF LOANS SCHEMES OF COOPERATIVE BANK

Fig no. 2

31

vW
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U
V
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F
A
H
N
d
K
k
B
M
fE
P
w
C
u
p
ryL
D
h
S
elIcm
gistR
oan
,.
32

INTEREST RATES ON LOANS

Loans Scheme Interest Rates
Interest Rates on Loans
S.No
1
2
3
4
5
6
7
8
9

Schemes
Personal Loan Scheme
Vehicle Loan Scheme
Second hand Vehicle Loan Scheme
Urban Housing Scheme
Cash Credit Facility to Traders
Revolving Cash Credit to Farmers (RCC)
Two Wheeler Loan to Farmers
Rural Housing Scheme
Education Loan

33

Rate of interest(Public)
15%
11%
13%
10.50% to 11%
14%
11%
12%
10.5%
11%

Rate of interest
Table no.3

TENURE

Rate of Interest @ percent p.a.

For loans repayable in/up to

Loan Amt. up to Rs.15 lakh

Loan Amt. above Rs.15 lakh

Up to 5 years

8.50

10.00

fixed

9.50

10.00

Above 5 years & up to 10

10.50

12.50

12.50

13.00

floating

yearsfloating
fixed

34

PUNJAB NATIONAL BANK HOME LOANS

PNB reaches out to you with fast, friendly and most convenient home loans for:

Construction or purchase of house/flat.

Purchase of house/ flat on First Power of Attorney basis from the original allotted.
Carrying out repairs/ renovations/ additions/ alterations to existing house/ flat.

FEATURES OF PNB HOME LOAN

Bank offers home loan under both Floating & Fixed category.
Housing finance facility is available for construction or purchase of new/old
house/flat/plot
Maximum loan repayment period for construction/purchase of house/flat is 25 years or
when borrowers attain the age of 65 years whichever is earlier.
Maximum moratorium period to start home loan EMIs is 18 months
Maximum amount for home loan available is 75% of the value in purchase of house/flat.
Maximum loan available up to Rs 20 lakh for purchase of land/plot

ELIGIBILTY
Any individual having regular source of income with age 18 to 65 year is eligible to
apply for a home loan.
Income of spouse or children can also be added.

CHARGES

Loan processing charges - For loan amount up to 3 crore is 0.50% of the loan amount

max. Of Rs 20000 + taxes & for loan above 3 crore 0.90% of the loan amount + taxes
Documentation charges - Rs 1350/- + taxes
Prepayment charges - Nil when loan is repaid by the borrower on his own from his own
funds, or when the borrower shifts to some other bank after increase in interest rate
within 30 days.2% in case of when the loan is repaid by some other financial institution
or banks.

INTEREST RATE

35

Lending rate structure is that interest rate for home loan can be fixed or floating.

Floating rate varies with BPLR & Base Rate.

The base rate is 10% and BPLR is 13.50%.
Loan is available as per floating rate

Table no.4

Loan Amount

Up to 5 yrs

Above 5-10

Above 10-15

Above 15-20

Above 20-25

yrs

yrs

yrs

yrs

Up to 30 lakh

10.5

10.75

10.75

11

11

Above 30

11.25

11.5

11.5

11.75

11.75

11.5

11.75

11.75

12

12

lakh to < 75
lakh
75 lakh &
Above

DOCUMENTATIONS
1. Salaried Individual
Application form with recent photograph
Salary slip of last 3 months
Latest Form 16
Bank statement for last 6 months
Processing fee check
Proof of identity (any one): Passport Driving license/photo credit card/Employee

license/Voter's ID/PAN card

Proof of Residence (any one): Driving license/Any utility bill/Govt. or authority bill
Proof of age (any one) : Passport/Voter's ID/PAN card/' Birth certificate/life insurance

policy or premium receipt Signature verification proof

Repayment track record of existing loans/Loan closure letter.

36

2. Self-Employed
Application form with recent photograph
Bank statement for last 6 months
Processing fee check
Proof of age (any one) : Passport/Voter's ID/PAN card/'Birth certificate/life insurance

policy or premium receipt

Proof of identity (any one): Passport Driving license/photo credit card/Employee

license/Voter's ID/PAN card

Proof of Residence (any one): Driving license/Any utility bill/Govt. or authority bill
P&L and balance Sheet for last 2 years certified/audited by CA
Qualification proof of the highest professional degree
Proof of existence
Income Tax return/Computation of total income/Auditor's Report Balance sheet/Profit

and loss account for last 2 years certified by CA

Repayment track record of existing loans/Loan closure letter
Proof of office address
Board Resolution in case of company

EXTENT OF LOAN
1. Individual
For construction/ purchase of house/ flat - 75% of the cost of construction of house

or purchase of house/ flat.

For carrying out repairs/ renovation/ additions/ alterations - 75% of the estimated

cost subject to maximum of Rs. 20lacs.

Loan up to Rs.20 Lakh for purchase of Land/Plot.
Loan is available maximum up to Rs.2 Lakh for furnishing.
2. Security
Mortgage of property for which finance is being given.
In case of purchase of house/ flat from housing board/ society where mortgage
cannot be created immediately, a tripartite agreement shall be executed amongst the

housing board/ society, borrower and the Bank.

In case of purchase of house/ flat on first power of attorney, additional security equal
to 125% of the loan amount by way of mortgage of some other property or pledge of
bank's FDR/ LIC policy/ Govt. Securities, NSCs, KVPs, IVPs, / PSU Bonds etc. has

to be provided.
Fixed Rate of Option is subject to Reset Clause of Five Years.

37

Extra rate of interest of 0.50% on Card Rates to be charged in respect of persons

already having one or more houses and availing housing loan for subsequent
house(s).Option for Fixed or Floating Rate of Interest exercised by the borrower will
not be allowed to be changed for a minimum period of 3 years, where after any
change would be at the discretion of the Sanctioning Authority.

UPFRONT FEE
0.90% of the loan amount + Service Tax & Education Cost

REPAYMENT
Loan is to be repaid in equated monthly installments within a period of 25 years or before the
borrower attains the age of 65 years.

DISBURSEMENT

For outright purchase of house/ flat, the loan amount will be paid in lump sum to the

vendor.
For house/ flat under construction, the loan amount will be disbursed in stages as per
progress of construction/ demand by selling agency.

38

Rate of interest charged by PNB

Table no.5
TENURE

For loans repayable in/up to

Rate of Interest @ percent p.a.

Loan Amt. up to Rs.20 lakh

Loan Amt. above Rs.20

lakh

Up to 5 years

9.00

10.00

fixed

9.25

10.25

Above 5 years & up to 10 years

9.50

10.00

fixed

10.25

10.50

Above 10 years & up to 20

9.75

10.25

fixed

10.75

11.00

Above 20 years & up to 25

10.00

10.50

11.25

11.50

- floating

floating

years- floating

years- floating
fixed

Figure no.3 Interest rates of Punjab national bank

39

IPB n ralt e a rp ne ayscet m R T enatr a etn chs f e arr gC esh ar g es

PSL arwo anit - cp htayo i n Vmg a enCl u hte arC r agh tesari o g es
SEC pasu eeds et o m fo erfd oS Scuanermctv enii co ent a t i o n
F r a n k i n g C h ar g es
40

STATE BANK OF INDIA HOME LOANS

"The

most preferred home loan provider" voted in AWAAZ Consumer Awards along with
themost preferred bank award in a survey conducted by TV 18 in association with AC NielsenORGmarg in 21 cities across India. SBI Home Loans now offers Interest Rates concessions on
green homesin accordance with SBI's commitment to Environment protections Home Loans
come to you on the solid foundation of trust and transparency built in the tradition of State Bank
of India. Best Practices followed in SBImentioned below will tell you why it makes sense to do
business with State Bank of India.
Table no.6
Best practices followed in SBI
People dealing with End to End service by Permanent employees of SBI who are
you

accountable to you.

Place

SBI branch of your choicewill service your loan account. You can
always meet our employees face to face.

Price

Complete transparency.
Interest charged on the daily reducing balance.

Prepayment charges

No penalty for prepayments made, out of bonafide savings or

windfall gains for which evidence is produced.

Costs hidden in fine

No hidden costs

print
Transparency

Complete transparency. All the features of our product, including

interest rates, are in the public domain.

PACKAGE OF EXCLUSIVE BENEFITS

Complimentary international ATM-Debit card

Complimentary SBI Classic/ International Credit Card.
Option for internet-banking

41

Concessional package under Credit Khazana for prospective Auto Loan, Student Loan,

Personal Loan borrowers whose accounts are conducted satisfactorily.

50% concession in charges in respect of all personal remittances/ collection of outstation

cheques.
Personal loan at attractive rates under SBI Home Plus scheme tailored exclusively for
SBI Home Loan customers.

PURPOSE

Purchase/ construction of house/flat

Purchase of a plot Of land for construction of House

Extension/ repair/ renovation/ alteration of an existing House/ Flat
Purchase of Furnishings and Consumer Durables as a part of the project cost.
Takeover of an existing loan from other Banks/ Housing Finance Companies

FEATURES

Interest charged on the daily reducing balance

No penalty for prepayments made
No hidden costs
All the features of our product, including interest rates, are in the public domain.
Loan sanctioned within 6 days of submission of required documents.
Option to club income of your spouse and children to compute eligible loan amount
Provision to club depreciation, expected rent accruals from property proposed to compute

eligible loan amount

Provision to finance cost of furnishing and consumer durables as part of project cost
Repayment permitted up to 70 years of age.
Free personal accident insurance cover up to Rs.40 Lac.
Optional Group Insurance from SBI Life at concessional premium (Upfront premium

financed as part of project cost)

Plus schemes which offer attractive packages with concessional interest rates to Govt.

Employees, Teachers, Employees in Public Sector Oil Companies.

Special scheme to grant loans to finance Earnest Money Deposits to be paid to Urban
Development Authority/ Housing Board, etc. in respect of allotment of sites/ house/ flat.

ELIGIBILTY

Minimum age 18 years as on the date of sanction

42

Maximum age limit for a Home Loan borrower is fixed at 70 years, i.e. the age by which
the loan should be fully repaid.

Availability of sufficient, regular and continuous source of income for servicing the loan
repayment.

Current Floating Home Loan Interest Rates of SBI

Table no.6

Bank name

SBI

Up to 30 lakh

From 30 to 75 lakh

Above 75 lakh

10.50%

10.75%

11%

(special scheme up to

(special scheme up to

(special scheme up to

30 Sept 12),

30 Sept 12),

30 Sept 12) ,

than 10.75%

than 11%

than 11.25

LOAN AMOUNT

40 to 60 times of NMI, depending on repayment capacity as % of NMI as under

Net Annual Income

EMI/NMI Ratio

Up to Rs.2 lakh

40%

Above Rs.2 lakh to Rs. 5 lakh

50%

43

Above Rs. 5 lakh

55%

PRE- CLOSURE PENALTY

No penalty if the loan is precolsed from own savings/windfall gains for which

documentary evidence is produced by the customer.

In case, such proof is not produced by the borrower, penalty @2% on the
amount prepaid in excess of normal EMI dues shall be levied if the loan is
preclosed within 3 years from the date of commencement of repayment.
Maximum Repayment Period
For applicants up to 45 years of age: 20 years
For applicants over 45 years of age: 15 years

DOCUMENTS

Completed application form

Passport size photograph
Proof of Identity PAN Card/ Voters ID/ Passport/ Driving License
Proof of Residence Recent Telephone Bill/ Electricity Bill/ Property tax

receipt/ Passport/ Voters ID

Proof of business address in respect of businessmen/ industrialists
Sale Deed, Agreement of Sale, Letter of Allotment, Non encumbrance
certificate, Land/ Building Tax paid receipt etc. (as applicable and subject to

satisfaction report from our empanelled lawyer)

Copy of approved plan and approval from the Local Body
Statement of Bank Account/ Pass Book for last 6 months

Table no.7

Topic

Salaried

Self employed

Age

21years to 60years

21years to 70years

Minimum Income per annum

Rs.1,20,000 (p.a.)

Rs.2,00,000 (p.a.)

44

Min Loan Max Loan

5,00,000 1,00,00000

5,00,000 2,00,00000

Tenure

5years-20years

5years-20years

Experience required

2years

3years

Rate of interest of SBI home loan

Table no.8

45

TENURE
For loans repayable in/up to

Rate of Interest @ percent p.a.

Loan Amt. up to Rs.20

Loan Amt. above Rs.20

lakh

lakh

10.50

11.00

fixed

12.75

13.25

Above 5 years & up to 10 years-

10.75;

11.25

fixed

12.75

13.25

Above 10 years & up to 20 years-

10.75-11.00

11.25-11.50

fixed

12.75

13.25

Above 20 years &up to 25 years-

11.00

11.50

12.75

13.25

Up to 5 years
floating

floating

floating

floating
fixed

46

CHAPTER NO.2
OBJECTIVES OF THE STUDY

47

OBJECTIVE OF THE STUDY

There is no strongest foundation for your dream home, than a cheap loan. Home loans have
become those stronger foundations for people who want to own a home. The main objectives of
the study are as follows:

To study the satisfaction level of consumers regarding home loan facilities provided bank.

To know about the preference of the customers.

NEED OF STUDY
The Indian housing finance industry has grown by leaps and bound in few years. A total home
loans disbursement by banks has raised which witnesss phenomenal growth from last 5 years.
There are greater numbers of borrowers of home loans. So by this study I can find out
satisfaction level of customers and problems faced by them in obtaining home loans.

SCOPE OF STUDY
Based on the findings and recommendations of the study the present study will be confined to
three commercial Banks in Amritsar city namely PNB, State Bank of India, the Co-operative
Bank. It includes public sector banks.

48

CHAPTER NO.3
RESEARCH METHODOLOGY

49

RESEARCH DESIGN
This project is based on exploratory study as well descriptive study. It was an exploratory study
when the customer satisfaction level was studied to suggest new methods to improve the services
of banks in providing home loans and it was descriptive study when detailed study was made for
comparison of home loans of different commercial banks.

DATA COLLECTION METHODS

The method which I used was secondary datafor collecting relevant data necessary for this
projecttopic which wascollected from various sources like magazines, journals and different
internet websites.

50

CHAPTER NO.4
DATA ANALYSIS AND
INTERPRETATION

51

1. From which of the following institution you have taken the Home loan?
Bank

No. of Respondents

%age of Respondents

SBI

18%

PNB

11

22%

co-operative

20

40%

Others

10

20%

TOTAL

50

100%

Percentage of respondents
SBI

PNB

COOP. Bank

OTHER

18%

20%

22%

40%

Interpretation
This pie chart shows that 18% of respondents have taken loan from SBI, 22% from PNB, 40%
from The Cooperative, 20% from others.

52

2. Which bank is more secure according to you?

Bank

No. of respondents

%age of respondents

PNB

11

22%

SBI

13

26%

Cooperative

18

36%

Others

16%

Total

50

100%

% OF Resp.
16%

22%

36%

PNB

26%

SBI

COOP. BANK

Interpretation

53

OTHER

The pie chart shows that 36% of the respondents in matter of security of bank are in favors of
Cooperative bank, 26% of them in favors of SBI, 22% respondents are in favor of PNB, only
16% respondents are favoring others.

3. What is the amount of loan availed by the customers?

Amount (RS)

No. of respondents

%age of Respondents

Below 2 Lac

18

36%

2 10 Lac

25

50%

10-15 Lac

10%

Above 15 Lac

4%

TOTAL

50

100%

10%

4%
36%

50%

Interpretation
54

Below 2 Lac
2 10 Lac
10-15 Lac
Above 15 Lac

The above pie-chart shows that 50% of customers have taken loan between Rs. 2-10 lakh, 36%
below Rs. 2 lakh, 10% between Rs. 10-15 Lac and 4% customers above Rs. 15 lakh.

4. What is the purpose of the loan?

Purpose

Respondents

Percentage

Construction

26

52%

Improvement

12%

Purchase

12

24%

Extension

10%

Equity

2%

Total

50

100%

10% 2%

24%

52%

12%

Interpretation

55

Construction
Improvement
Purchase
Extension
Equity

This pie- chart shows that 52% of respondents have taken loan for construction purpose, 24%
have taken loan for purchase purpose 12% have taken loan for improvement purpose, 10% have
taken loan for extension purpose and rest 2% comes under equity purpose.

5. What is loan repayment period?

Duration
Up to 5 years
Up to 10 years
Up to 15 years
Up to 20 years

No. of Respondents
16
14
12
8

%age of Respondents
32%
28%
24%
16%

TOTAL

50

100%

16%
31%
Up to 5 years
Up to 10 years
Up to 15 years
Up to 20 years

26%

28%

Interpretation
This pie-chart shows that 18% of customers have opted for loan repayment period of 5 years,
30% of respondents have opted for loan repayment period of 10 years, 36% of respondents have
opted for loan repayment period of 15 years and 16% have opted for loan repayment period of 20
years.
56

6. What is your opinion about the interest rate on home loan by your service provider?
Response

No. of respondents

% of Respondents

High

16%

Moderate

22

44%

Low

20

40%

Total

50

100%

% of Respondents
High

Moderate

low

16%

40%

44%

Interpretation
This pie chart shows that 44% of respondents feels that interest rate is moderate, 40% of
respondents declare it as low and 16% feels that it is high.

57

58

7. From where you come to know about a particular bank or Institution?

Sources

No. of Respondents

%age of Respondents

Newspapers/ Magazines
Internet/T.V.

18
12

36%
24%

Exhibitions

18%

Builders/ Developers

11

22%

TOTAL

50

100%

22%
36%

18%

Newspapers/ Magazines
Internet/T.V.
Exhibitions
Builders/ Developers

24%

Interpretation
This pie chart shows that newspaper/ magazines are main source of information for customers
i.e. 36% whereas 24% of customer comes to know from internet/ radio/T.V., 22% from builders/
developers and rest 18% from exhibitions.

59

8.

How much are you satisfied from your service provider?

Decider

No. of Respondents

%age of Respondents

Very Satisfied

10

20%

Satisfied

30

60%

Indifferent

4%

Dissatisfied

12%

Very Dissatisfied

4%

TOTAL

50

100%

12%

4%

20%
Very Satisfied
Satisfied
Indifferent
Dissatisfied
Very Dissatisfied

4%

60%

Interpretation
These pie-chart shows that 60% of respondents are satisfied from their service providers and
20% are very satisfied, 12% are dissatisfied and 4% are very dissatisfied and 4% of the
respondents are indifferent towards it.

60

9. Have you ever faced any problem from your Home Loan institution?
Response

No. of Respondents

%age of Respondents

Yes

18

36%

No

32

64%

TOTAL

50

100%

36%
Yes
No
64%

Interpretation
This pie chart shows that 64% of respondents have faced no problem while 36% of respondents
have faced problem of intimation, proper dealing, networking, interest rates etc.

61

10. In future, if required, which of the following institution would you approach for taking
a Home Loan?
Name

No. of Respondents

%age of Respondents

PNB

10

20%

SBI

12

24%

Cooperative

15

30%

Others

13

26%

TOTAL

50

100%

20%

26%

24%

PNB
SBI
Cooperative
Others

30%

Interpretation
This pie chart shows that in future, 30% of customers would take home loan from Cooperative
Bank, 24% from SBI, 20% from PNB, 26% from other home loan institutions.

11.

What type of loans are availed by customers?

62

Type of Loan

No. of Respondents

%age of respondents

Fixed Rate Home Loan

15

30%

Adjustable Rate Home Loan

35

70%

Total

50

100%

30%
Fixed Rate Home Loan
Adjustable Rate Home
Loan
70%

Interpretation
This pie-chart shows that majority of customers opted for Adjustable Rate Home Loan i.e. 70%
and 30% have opted for Fixed Rate Home Loan.

63

12. Are you want to switch your bank to new one?

Response

No. of Respondents

%b of Respondents

YES

12

24%

NO

38

76%

TOTAL

50

100

% of Respondents
YES

NO

24%

76%

Interpretation:
This pie chart shows that majority of people i.e. 76% do not want to switch there existing bank to
new one only 24% people feels that they want to switch there bank.

64

CHAPTER NO.5
FINDINGS, LIMITATIONS AND
CONCLUSION

65

FINDINGS
1. Most of the customers are satisfied from the Cooperative bank services because of their
attractive interest rate charged on loans
2. Majority of the customers feel secured while availing loans from Cooperative banks
followed PNB or SBI.
3. The main purpose of taking home loans is Construction followed by repairs, purchase or
improvement.
4. Maximum customers availed loans on adjustable rates for their own benefits.
5. The Customer availed loan amount of 2 lakh to 10 lakh.

LIMITATIONS

This study has been restricted to AMRITSAR City only.

The information provided by the respondents may be biased and incorrect.

The sample may not represent the whole population.

Paucity of time and resources could lead to the inability of conducting a large survey.

Approaching customers who had taken loan from sample institutions were not easy.

Most of the customers were busy and were not willing to answer.

66

CONCLUSION
In this project report the summary of the whole project has been covered how the whole project
was carried out and the analysis was made. This project is based on the Comparative study of
home loans provided by different banks. This topic covers the objective of studying the
customer satisfaction level and comparative study of disbursement of home loans.
The Housing Loan is a loan taken by a borrower from the bank issued against the
property/security intended to be bought on the part by the borrower giving the banker a
conditional ownership over the property. More people think that the interest rate charged by bank
is moderate and most of people take loan of amount between 2-5 lacks. After the study it is find
out that most of people prefer Adjustable rates than Fixed rates. The problem faced by customers
while availing home loans also reviled by this project.
Finally the whole research was carried out in a systematic way to reach at exact results. The
whole research and findings were based on the objectives. But proper attention was made to
carry out research in proper way which may beneficial for banks to enhance their customer base.

67

BIBLIOGRAPHY

68

INTERNET WEBSITES

www.pscp.co.in
www.google.co.in
www.sbi.co.in
www.deal4loans.com
http://www.rupeetalk.com/home-loan/compare-and-apply-pnb-home-loan/
http://www.investmentbazar.com/eligibility-criteria/
http://www.pnbindia.in

69

APPENDIX

70

QUESTIONNAIRE
I,Rajdeep Kaur student of MBA 3rd semester in Global Institute of Management and Emerging
Technology,Amritsar conducting a research on A COMPARATIVE STUDY OF HOME
LOANS PROVIDED BY COOPERATIVE BANK, PUNJAB NATIONAL BANK
AND STATE BANK OF INDIA I request you to please spare some
minuts in filling the questionnaire and I assure you that this
information will be kept confidential.

PERSONAL INFORMATION:
1. Name

....

2. Gender

3. Age

4. Marital
Status

5. Contact NO.

..

6. Working Since

7. Designation

..

71

Q-1

From which of the following institution you have taken the loan?

1. SBI
2. PNB

3. COOPERATIVE BANK
4. OTHER

Q-2

Which bank is more Secure according to you?

1. PNB

3. COOPERATIVE BANK

2. SBI

4. OTHER

Q-3

What is the amount of loan availed by the customers?

1. Below 2 lac

3. 5-10 lac

2. 2-5 lac

4. Above 10 lac

Q-4

What is the purpose of the loan?

1. Construction

4. Extention

2. Improvement

5. Equity

3. Purchase

Q-5

What is loan repayment period?

1. Up to 5 years

3. Up to 15 years

2. Up to 10 years

4. Up to 20 years

72

Q-6

What is your opinion about the interest rate on the home loan by your service provider?

1. High

3. Low

2. Moderate

Q-7

From where you come to know about a particular bank or Institution?

1. Newspapers/Magazines

3. Exhibitions

2. Internet/ T.V.

4. Builders/Developers

Q-8

How much are you satisfied from your service provider?

1. Very Satisfied
2. Satisfied

4. Dissatisfied
5. Very Dissatisfied

3. Neutral

Q-9

Have you ever faced any problem from your Home Loan institution?

1. Yes

2. No

Q-10 In future, if required, which of the following institution would you approach for taking a
Home Loan?
1. PNB

3. COOPERATIVE BANK

2. SBI

4. OTHER

73

Q-11

What type of loans are availed by customers?

1. Fixed Rate Home Loan

2. Adjustable Rate Home Loan

Q-12Are you want to switch your bank to new one?

1. Yes
2. No

74