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TABLE OF CONTENTS

11 FIG:8.4 17
CUSTOM
S.N TOPICS PAG
O E
N
o.
■ INTRODUCTION 02
■ ORGANIZATIONAL STUCTURE 03
1 FIG: 1.12 04
CHALLENGES AND
OPPORTUNITIES THAT A
MANAGER FACE IN
MANAGING INFORMATION
SYSTEM.
2 FIG 1.14 06
ETHICAL CHALLENGES MUST
FACE BY BUSINESS
MANAGERS, WHO IMPLEMENT
MAJOR APPLICATION OF
INFORMATION TECHNOLOGY

3 FIG:1.17 7
STAKEHOLDERS IN THE
BUSINESS
ENVIRONEMENT.
4 FIG: 12.21 07
SUMMARY OF TEN MAJOR
HARDWARE EVOLUATION
FACTORS.
5 FIG:4.2 08
SUMMARY OF SELECTED
COMPUTER SOFTWARE
EVOLUATION FACTORS.
6 11
FIG: 12.22
SOFTWARE EVOLUATION
FACTORS
7 FIG: 5.26 13

1
ENTITY RELATIONSHIP
DIAGRAM
8 FIG:6.3 14
SPECTRUM OF
TELECOMMUNICATION
9 FIG : 7.8 15
ELECTRONIC
COMMUNICATION,
CONFERENCING, AND
COLLABORATION WORK
SOFTWARE TOOLS ENHANCE
ENTERPRISE COLLABORATION
10 FIG: 7.16 16
HUMAN RESOURCE
INFORMATION SYSTEM.
ER RELATIONSHIP MANAGEMENT
12 FIG: 8.5 17
TYPES OF CUSTOMER RELATIONSHIP
MANAGEMENT
13 FIG:8.14 18
SUPPLY CHAIN MANAGEMENT

14 FIG:8.17 19
SUPPLY CHAIN MANAGEMENT FUNCTION
VERSE SUPPLY CHAIN MANAGEMENT OUT
COMES
15 FIG: 9.14 20
WEB STORE REQUIREMENTS MUST BE
IMPLEMENTED

16 FIG: 9.4 22
E-COMMERCE PROCESS
17 FIG: 10.3 23
A SUMMARY OF THEATTRIBUTES OF
INFORMATION.
18 FIG: 10.15 24
TYPES OF ANALYTICAL MODELING
ACTIVITIES AND EXAMPLES

2
INTRODUCTION

SUI southern gas company (SSGC) is


Pakistan's leading integrated gas company.
The company is engaged in the business of
transmission and distribution of natural gas
besides construction of high pressure
transmission and low pressure distribution
systems.

SSGC-l transmission system extends from


sui in Balochistan to Karachi in Sindh
comprising over 3,200 km of high pressure
pipeline ranging from 12 - 24" in diameter. The
distribution activities covering over 1200
towns in the Sindh and Balochistan are
organized through its regional offices. An
average of about 357,129 million cubic feet gas
was sold in 2006-2007 to over 1.9 million
industrial, commercial and domestic
consumers in these regions through a
distribution network of over 29,832 km. The
company also owns and operates the only gas
meter manufacturing plant in the country,
having an annual production capacity of over
550,150

The Company has an authorized capital of


Rs. 10 billion of which Rs 6.7 billion is issued
and fully paid up. The Government owns the

3
majority of the shares which is presently over
70%.

4
ORGANIZATIONAL STRUCTURE

5
DEPARTMENTAL HIERARCHY

GENERAL MANAGER OF HUMAN RESOURCES

D.G.M D.G.M D.G.M


PERSONNEL MANAGEMENT INDUSTRIAL RELATION ORTGANIZATIONL DEVELOPM

CHIEF MANAGER

DEPUTY MANAGER DEPUTY MANAGER

MANAGER

EXECUTIVES

STAFF

6
FIG:1.12 PAGE
NO : 05
CHALLENGES AND OPPORTUNITIES
IT DEVELOMENT CURRENT PROPOSE
D
USE OF THE INTERNET, 70%
EXTRANET, AND THE WEB AS THE
PRIMARY IT INFRASTRUCTURE.
DIFFUSION OF WEB 30%
TECHNOLOGY TO INTERNET
WORK EMPLOYEES, CUSTOMERS
AND SUPPLIERS.
GLOBAL NETWORK COMPUTING 90%
COLLABORATION AND DECISION
SUPPORT SYSTEM.

7
FIG : 1.14
PAGE NO: 06
ETHICAL CHALLENGES MUST BE
FACE BY MANAGERS
POTENTIAL HARMS
INFRINGEMENT ON PRIVACY

INACCURATE INFORMATION

CONCLUSION

POTENTIAL RISK
CONSUMER BOYCOTTS

WORK STOOPAGES

GOVERNMENT INTERVENTION

POSSIBLE RESPONSES
CODES OF ETHICS

INCENTIVES

CERTIFICATION

8
FIG: 1.17
PAGE: 07

STAKEHOLDERS IN THE BUSINESS


ENVIRONMENT

APPLICATIONS CURREN PROPOSED


T
1.THE COMMUNITY √
2.COMPETITORS √
3.SUPPLIERS √
4. GOVERNMENT AGENCIES. √
5.STOCKHOLDERS √
6.CUSTOMERS √
7.FINANCIAL INSTITUTIONS √
8. LABOUR UNIONS. √

9
FIG : 12.21
PAGE NO: 07
HARDWARE EVOLUATION
FACTORS
CURRENT PROPOSED
PERFORMANCE √
WHAT ARE ITS SPEED,
CAPACITY, AND THROUGHPUT?
COST √
WHAT IS ITS LEAST OR
PURCHASE PRICE? WHAT WILL
BE ITS COST OF OPERATIONS
AND MAINTENANCE?
RELIABILITY √
WHAT ARE THE RISKS OF
MALFUNCTION AND ITS
MAINTENANCE REQUIREMENTS?
WHAT ARE ITS ERRORS
CONTROL AND DIAGNOSTIC
FEATURES?
COMPATABILITY √
IS IT COMPATIBLE WITH
EXISTING HARDWARE AND
SOFTWARE? IS IT COMPATIBLE
WITH HARDWARE AND
SOFTWARE PROVIDED BY
COMPETING SUPPLIERS?
TECHNOLOGY √
IN WHAT YEAR OF ITS PRODUCT
LIFE CYCLE IS IT? DOES IT USE A
NEW UNTESTED TECHNOLOGY
OR DOES IT RUN THE RISK OF
OBSOLESCENCE?
ERGONOMICS √
HAS IT BEEN “HUMAN FACTOR
ENGINEERED” WITH THE USER
IN MIND? IS IT USER FRIENDLY,
DESIGNED TO BE SAFE,
COMFORTABLE AND EASY TO BE
USED?

10
CONNECTIVITY √
CAN IT BE EASILY CONNECTED
TO WIDE AREA AND LOCAL
AREA NETWORKS THAT USE
DIFFERENT TYPE OF NETWORK
TECHNOLOGIES AND
BANDWIDTH ALTERNATIVES?
SCALABILITY √
CAN IT HANDLE THE
PROCESSING DEMANDS OF THE
WIDE RANGE OF END USERS,
TRANSACTIONS, QUERIES, AND
OTHER INFORMATION
PROCESSING REQUIREMENTS?
SOFTWARE √
IS SYSTEM AND APPLICATION
SOFTWARE AVAILABLE THAT
CAN BEST USE THIS
HARDWARE?
SUPPORT √
ARE THE SERVICES REQUIRED
TO SUPPORT AND MAINTAIN IT
AVAILABLE?

11
FIG: 4.2 PAGE:
08
MAJOR TYPES OF COMPUTER SOFTWARE.
APPLCATIONS CURRENT PROPOSED
.APPLICATION SOFTWARE
1.GENERAL PURPOSE
APPLICATION PROGRAMS.
A.SOFTWARE SUITES. √
B.WEB BROWSERS √
C.ELECTRONIC MAIL. √
D.WORD PROCESSING √
E.SPREAD SHEETS √
F.DATABASE MANAGERS √
G.PRESENTATIONS GRAPHICS. √
H.PERSONAL INFORMATION √
MANAGERS
I.GROUPWARE √
2.APPLICATION SPECIFIC
PROGRAMS.
1. ADVANCED PLANNING. √
2.E-COMMERCE √
3. FINANCIALS. √
4. MANUFACTURING. √
5. PROCUREMENT. √
6.PROJECTS. √
7.TRAINING. √
8. BUSINESS INTELLIGENCE. √

12
9. ENTERPRISE ASSET √
MANAGEMENT.
10. HUMAN RESOURCES. √
11. MARKETING. √
12. PRODUCT DEVELOPMENT. √
13. SALES. √
14. TREASURY. √
15. CONTRACTS. √
16. EXCHANGES. √
17. INTERACTION CENTER. √
18. ORDER FULFILLMENT. √
19. PROFESSIONAL SERVICES √
AUTOMATION.
20.SERVICE. √
SYSTEM SOFTWARE
1.SYSTEM MANAGEMENT
PROGRAMS.
A.OPERATING SYSTEMS √
B.NETWORK MANAGEMENT √
PROGRAMS.
C.DATABASE MANAGEMENT √
SYSTEMS.
D.APPLICATION SERVERS √
E.SYSTEM UTILITIES √
F.PERFORMANCE AND SECURITY √
MONITORS. √
2.SYSTEM DEVELOPMENT
PROGRAMS.
A.PROGRAMING LANGUAGE √
TRANSLATORS
B.PROGRAMING EDITORS AND √
TOOLS
C.COMPUTER-AIDED SOFTWARE √
ENGINEERING CASE PACKAGES √

13
FIG 12.22 PAGE
NO: 11
SOFTWARE EVOLUATION FACTORS
APPLICATIONS PROP
CURRENT OSED
QUALITY √
IS IT BUGGED FREE, OR DOES
IT HAVE MANY ERRORS IN ITS
PROGRAM CODE?
EFFICIENCY √
IS THE SOFTWARE A WELL-
DEVELOPED SYSTEM OF
PROGRAM CODE THAT
DOESN’T USE MUCH CPU
TIME, MEMORY CAPACITY OR
DISK SPACE?
FLEXIBILITY √
CAN IT HANDLE OUR
BUSINESS PROCESSES
EASILY, WITHOUT MAJOR
MODIFICATIONS?
SECURITY √
DOES IT PROVIDE CONTROL
PROCEDURES FOR ERRORS,
MALFUNCTIONS, AND
IMPROPER USE?
CONNECTIVITY √
IS IT WEB ENABLE SO IT CAN
EASILY ACCESS THE
INTERNET, INTRANET, AND
EXTRANET ON ITS OWN OR
BY WORKING WITH WEB
BROWSERS OR OTHER
NETWORK SOFTWARES?
MAINTANANCE √

14
WILL NEW FEATURES AND
BUG FIXES BE EASILY
IMPLEMENTED BY OUR OWN
SOFTWARE DEVELOPERS?
DOCUMENTATION √
IS THE SOFTWARE WELL
DOCUMENTED? DOES IT
INCLUDE HELP SCREEN AND
HELPFUL SOFTWARE
AGENTS?
HARDWARE √
DOES EXISTING HARDWARE
HAVE FEATURES REQUIRED
TO BEST USE THIS
SOFTWARE?
OTHER FACTORS √
WHAT ARE ITS
PERFORMANCE COST
RELIABILITY, AVAILABILITY,
COMPATIBILITY,
MODULARITY, TECHNOLOGY,
ERGONOMICS, SCALABILITY
AND SUPPORT
CHARACTERISTICS?

15
FIG: 5.26
PAGE NO: 13
FLOW OF INFORMATION THROUGH
FUNCTIONS OF HR DEPARTMENT
RECRUITMENT

EMPLOYEE

MANAGEMENT

GO TO JOB

ASSIGN JOB

PROBATION

PERIOD

COMPENSATION

ON PERFORMANCE TRAINING
GO FOR
BASED NEEDS
TRAINING
ANALYSIS

PAY ROLL

16
FIG 6.3
PAGE NO: 14
SPECTRUM OF
TELECOMMUNICATION
APPLICATIONS CURRENT PROPOSED
ENTERTAINMENT
BROAD CAST TV √
HIGH-DEFINITION TV √
INTERACTIVE TV √
VIDEO CATALOG √
SHOPPING
VIDEO-ON-DEMAND

INFORMATION
TRANSACTIONS
TRANSACTION SERVICES √
INTERNET ACCESS √
TELECOMMUNICATION √
VIDEOCONFERENCING √
VIDEO TELEPHONY √
WIRELESS ACCESS √
CELLULAR/PCS SYSTEM √
COMMUNICATIONS
POTS-PLAIN OLD √
TELEPHONE SERVICES

17
FIG 7.8 PAGE NO:
15
ELECTRONIC COMMUNICATION,
CONFERENCING
AND COLLABORATION
ENTERPRISE COLLABORATION CURRENT PROPOSE
SYSTEM D
ELECTRONIC
COMMUNICATION TOOLS
E-MAIL √
INSTANT MESSAGING √
VOICE MAIL √
FAXING √
WEB PUBLISHING √
PAGING √
ELECTRONIC CONFERENCING
TOOL
DATA CONFERENCING √
VIDEO CONFERENCING √
DISCUSSION FORUMS √
CHAT SYSTEMS √
ELECTRONIC MEETINGS SYSTEM √
COLLABORATIVE WORK
MANAGEMENT TOOLS
CALENDARING AND SCHEDULING √
TASK PROJECT MANAGEMENT √
WORK FLOW SYSTEMS √
DOCUMENT SHARING √
KNOWLEDGE MANAGEMENT √

18
FIG : 7.16
PAGE 16
HUMAN RESOURCES
INFORMATION SYSTEM.
STAFFING CURRENT PROPOSE
D
HUMAN RESOURCE PLANNING √
LABOR FORCE TRACKING √
LABOR COST ANALYSIS AND √
BUDGETING
TURN OVER ANALYSIS √
RECRUITING √
WORKFORCE √
PLANNING/SCHEDULING
TRAINING AND
DEVELOPMENT
SUCCESSION PLANNING √
PERFORMANCE APPRAISAL √
PLANNING
TRAINING EFFECTIVENESS √
CAREER MATCHING √
SKILLS ASSESSMENT √
PERFORMANCE EVALUATIONS √
COMPENSATION
ADMINISTRATION
CONTRACT COSTING √
SALARY FORECASTING √
COMPENSATION √
EFFECTIVENESS AND QUALITY
ANALYSIS
BENEFIT PREFERENCE ANALYSIS √
PAYROLL CONTROL √
BENEFIT ADMINISTRATION √

19
FIG: 8.4
PAGE: 17
HUMAN RESOURCE MANAGEMENT
PHASES SUPPORTS THE BUSINESS
APPLICATIONS CURREN PROPOSED
T
STAFFING √
TRAINING AND DEVELOPMENT √
COMPENSATION AND ADMINISTRATION √
PAY ROLL √
COLLABORATIVE √
SERVICES(PARTNERS,COMPANY,CUSTO
MER)

20
FIG: 8.5
PAGE: 17
IMPLEMENTATION OF CUSTOMER RELATIONSHIP
MANAGEMENT SYSTEM.

APPLICATION CURRENT PROPOSED


1.OPERATIONAL CRM √
2.ANALYTICAL CRM √
3.COLLABORATIVE CRM √
4.PORTAL BASED CRM √

21
FIG: 8.14
PAGE 18

SUPPLY CHAIN MANAGEMENT


SOFTWARE AND INTERNET
TECHNOLOGIES.
APPLICATIONS CURREN PROPOSE
T D
STRATEGIC SOURCING AND PROCUREMENT √
FORECAST AND DEMAND PLANNING √
CUSTOMER ORDER FULFILMENT/SERVICES √
DISTRIBUTION NETWORK AND WAREHOUSE √
OPERATIONS
PRODUCTION LOGISTICS √
TRANSPORTATION AND SHIPMENT MANAGEMENT √
COLLABORATIVE √
FULFILLMENT(SUPPLIER,MANUFACTURER,RETAILER,CUS
TOMER)

22
FIG: 8.17
PAGE: 19
THE SUPPLY CHAIN MANAGEMENT
FUNCTIONS AND POTENTIAL
BENEFITS
APPLICATIONS CURRENT PROPOSED
PLANNIG
A.SUPPLY CHAIN DESIGN √
B.COLLABORATIVE √
DEMAND AND
SUPPLY PLANNING. √
C.EXECUTION √
D.MATERIALS √
MANAGEMENT
E.COLLABORATIVE √
MANUFACTURING
F.COLLABORATIVE √
FULFILLMENT
G.SUPPLY CHAIN EVENT √
MANAGEMENT
H.SUPPLY CHAIN √
PERFORMANCE
MANAGEMENT. √

23
FIG: 9.14
PAGE: 20
THESE WEB STORE
REQUIREMENTS MUST BE
IMPLEMENTED BY A COMPANY OR
ITS WEBSITES.
APPLICATIONS CURRENT PROPOSE
D
1.BUILD
A.WEBSITE DESIGN TOOLS √
B.SITE DESIGN TEMPLATES √
C.CUSTOM DESIGN SERVICES √
D.WEBSITE HOSTING √
2.SERVE
A.PERSONALISED WEB PAGES √
B.DYNAMIC MULTIMEDIA √
CATALOG
C.CATALOG SEARCH ENGINE √
D.INTEGRATED SHOPPING √
CART
3.MANAGE
A.WEBSITE USAGE √
STATISTICS
B.SALES AND INVENTORY √
REPORTS
C.CUSTOMER ACCOUNT √
MANAGEMENT
D.LINKS TO ACCOUNTING √
SYSTEM
4.MARKET
A.WEB PAGE ADVERTISING √
B.E-MAIL PROMOTIONS √
C.WEB ADVERTISING √

24
EXCHANGES WITH AFFILIATE
SITE SEARCH ENGINE √
REGISTRATION
5.TRANSACT
A.FLEXIBLE ORDER PROCESS √
B.CREDIT CARD PROCESSING √
C.SHIPPING AND TAX √
CALCULATIONS
D.E-MAIL ORDER √
NOTIFICATIONS
6.OPERATE
A.24*7 WEBSITE HOSTING √
B.ONLINE TECH SUPPORT √
C.SCALABLE NETWORK √
CAPACITY
D.REDUNDANT SERVERS AND √
POWER
7.SUPPORT √
A.WEBSITE ONLINE HELP √
B.CUSTOMER SERVICE E-MAIL √
C.DISCUSSION GROUPS AND √
CHAT ROOMS
D.LINKS TO RELATED SITES √
8.PROTECT √
A.USER PASSWORD √
PROTECTION
B.ENCRYPTED ORDER √
PROCESSING
C.ENCRYPTED WEBSITE √
ADMINISTRATION
D.NETWORK FIREWALLS AND √
SECURITY MONITORS

25
FIG: 9.4
PAGE: 22

E-COMMERCE ARCHITECTURE
HIGHLIGTS NINE ESSENTIAL
CATEGORIES OF E-COMMERCE
PROCESSES.

APPLICATIONS CURREN PROPOSE


T D
1.ACESS CONTROL AND √
SECURITY
A.ACCESS CONTROL √
B.AUTHENTICATION √
C.SECURITY MEASURES √
2.PROFILING AND
PERSONALIZING.
A.PROFILE MANAGEMENT √
B.PERSONLIZATION. √
C.BEHAVIOUR TRACKING √
3.SEARCH MANAGEMENT
A.CONTENT BASED SEARCH √
B.PARAMETRIC-BASED √
SEARCH
C.ROLE-AND RULE BASED √
SEARCH
4.CONTENT MANAGEMENT √
A.DYNAMIC CONTENT √
B.GENRATION √
C.DATA REPOSITORY √
5.CATALOG MANAGEMENT √
A.PRICING CALCULATION √
B.PRODUCT √

26
CONFIGURATION
C.CATALOG GENERATION √
6.PAYMENT √
A.SHOPPING CHART √
B.PAYMENT METHOD √
SUPPORT
C.PAYMENT VERIFICATION √
7.WORKFLOW MANAGEMENT √
A.BUYING PROCESS √
AUTOMATION
B.DOCUMENT MANAGEMENT √
C.RULE-AND ROLE BASED √
CONTENT ROUTING
8.EVENT NOTIFICATION √
A.EVENT-DRIVEN √
B.TRANSACTION √
PROCESSING
C.MESSAGE TO E-MAIL √
D.MESSAGE BOARDS √
E.NEWSGROUPS √
9.COLLABORATION AND √
TRADING

27
FIG: 10.3
PAGE: 23

A SUMMARY OF THE ATTRIBUTES


OF INFORMATION QUALITY.
APPLICATIONS CURRENT PROPOSE
D
TIME DIMENSION √
TIMELINESS √
CURRENCY √
FREQUENCY √
TIMEPERIOD √
CONTENT DIMENSION √
ACCURACY √
RELEVANCE √
COMPLETENESS √
CONCISENESS √
SCOPE √
PERFORMANCE √
FORM DIMENSION √
CLARITY √
DETAIL √
ORDER √
PRESENTATION √
MEDIA √

28
FIG: 10.15
PAGE: 24

ACTIVITIES AND EXAMPLES OF


THE MAJOR TYPES OF ANALYTICAL
MODELING.
APPLICATIONS CURREN PROPOSE
T D
1.WHAT- if ANALYSIS √
2.SENSITIVITY ANALYSIS √
3.GOAL-SEEKING ANALYSIS √
4.OPTIMIZATION ANALYSIS √

29