Juan Villa

I 180 Mulberry Street, Pawtucket, RI, 02860 I (401)-829-6616 I Juanv1216@my.uri.eduI

Education
University of Rhode Island: Double Major, Civil Engineering & Spanish

Class of 2017

Qualifications

Professional demeanor with a high energy level

Ability to possess a high degree of discretion, professionalism and maturity in the workplace.
Above average problem solving skills
Capable of working independently & collaboratively
A strong sense of drive and self-accountability
ability to adapt efficiently to a dynamic work environment

Job Experience
Helpdesk Operations Internship,
CVS Trademark
Summer 2015
Responsibilities:
Prompt technical responses to questions from retail store and pharmacy employees (pharmacists, doctors, nurses)
Expertise in troubleshooting, diagnosing, and resolving problems for store and Point of Sale systems
Ongoing repairs and maintenance of pharmaceutical technology and hardware
Thorough knowledge of problem escalation and follow-up processes to ensure timely resolution
Delivering outstanding customer service in a timely and efficient manner and with a demonstrated commitment
Completion of one-month technical certification training at the CVS Cooperate office
Helpdesk Consultant & Operator,
University of Rhode Island
September 2014- May 2015
Responsibilities:
Provide technical support to the University of Rhode IslandsCommunity via the phone, email, walk-in, and chat.
Troubleshoot/ Diagnose dynamic systems and applications (Windows, Macintosh, Linux, Outlook, Gmail)
Assist the students and staff with UNIVERSITY OF RHODE ISLANDs domain applications (e-Campus. Sakai, Print Severs)
Remote support to global/local customers associated with theUniversity of Rhode Island
Operate the main phone line for telecommunications atthe University of Rhode Island
Information Systems Internship,
Dominion Diagnostics, North Kingstown, RI
Summer 2014
Responsibilities:
Troubleshoot and Management of help desk tickets
Remote Support to individual sale reps located all around the country
Providing and maintaining hardware and software for current/new employees
Computer administrative control of all users and executives
Complete various long term and short term projects
IT Support Internship,
Equity National Title, East Providence, RI
June 2012- 2014
Responsibilities:
Resolution, triage and dispatch of helpdesk tickets
Assisting the System Administrator and Director of Infrastructure with projects
Provisioning new employees with IT equipment
Administrative rights to manage/control user accounts
Provide remote support for our Jacksonville office
Train new IT support technicians