Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
SERVICE MANUAL
(Book 1 of 2)
003984MIU
MAINFRAME
SC Tables
No.
Type
101
No.
Appendix
Service Call
Conditions
1.
2.
3.
4.
5.
Type
120
1.
Check the cable connection between the SIO board and scanner
motor.
SM
3-5
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D027/D029 APPENDICES
SC Tables
No.
No.
Type
3.
4.
Type
121
1.
Check the cable connection between the SIO board and scanner
motor.
No.
2.
3.
4.
Type
141
Harness disconnected
Defective SBU
1.
2.
D027/D029 APPENDICES
3-6
SM
SC Tables
No.
Type
142
No.
1.
2.
3.
4.
5.
6.
Type
144
No.
161
SM
Type
Defective SBU
Defective harness
1.
2.
3.
3-7
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
control.
SC Tables
No.
Type
001
Defective BICU
1.
2.
No.
1.
Type
The copy data security board is not detected when the copy data
security function is set "ON" with the initial setting.
165
No.
195
1.
2.
Type
D
A device check error occurs when the copy data security function is
Serial number stored in the memory does not have the correct
code.
NVRAM defective
D027/D029 APPENDICES
3-8
SM
SC Tables
Type
2.
Appendix
Service Call
Conditions
No.
SM
3-9
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D027/D029 APPENDICES
SC Tables
No.
Type
202
No.
1.
2.
3.
4.
Type
203
No.
204
Type
D
1.
2.
D027/D029 APPENDICES
3-10
SM
SC Tables
No.
Type
No.
1.
2.
Type
210
211
212
213
No.
220
SM
Type
D
Defective BICU
1.
2.
3.
3-11
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
firing.
SC Tables
No.
Type
221
222
223
224
225
226
227
No.
230
Defective LDB
Defective BICU
1.
2.
3.
4.
Type
D
Defective BICU
D027/D029 APPENDICES
3-12
SM
SC Tables
No.
No.
Type
Check the connection between the controller board and the BICU.
2.
3.
Type
231
The PFGATE ON signal still asserts when the next job starts.
No.
Type
232
No.
Type
233
The PFGATE ON signal still asserts when the next job starts.
No.
234
SM
Type
D
3-13
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
No.
Type
235
The PFGATE ON signal still asserts when the next job starts.
No.
Type
236
No.
Type
237
The PFGATE ON signal still asserts when the next job starts.
No.
240
Type
C
D027/D029 APPENDICES
3-14
SM
SC Tables
No.
Type
241
LD error: Y
242
LD error: M
243
LD error: C
The BICU detects LDB error a few times consecutively when LDB unit
No.
Worn-out LD
1.
2.
3.
Type
Appendix
Service Call
Conditions
285
SM
Defective PCU(s)
1.
Check and reinstall the image transfer belt unit and PCUs.
2.
3.
4.
5.
6.
3-15
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D027/D029 APPENDICES
SC Tables
No.
Type
300
301
302
303
No.
1.
2.
3.
Type
360
361
362
363
twenty counts.
D027/D029 APPENDICES
3-16
SM
SC Tables
No.
Type
Defective TD sensor.
1.
No.
2.
3.
Type
364
365
366
367
TD sensor defective
1.
No.
Type
2.
3.
372
373
374
SM
3-17
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
375
No.
TD sensor defective
1.
2.
Type
380
381
382
383
Dirty or
defectiv
e drum
gear
position
sensor
1.
Replace
the
drum
gear
D027/D029 APPENDICES
3-18
SM
SC Tables
No.
Type
position
sensor.
2.
Replace
the
PCU.
Type
396
397
398
399
Appendix
Service Call
Conditions
No.
SM
Defective harness
1.
2.
3.
3-19
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D027/D029 APPENDICES
SC Tables
No.
Type
400
1.
2.
No.
1.
2.
Type
441
Motor overload
1.
2.
D027/D029 APPENDICES
3-20
SM
SC Tables
No.
Type
442
No.
Disconnected cable
1.
2.
Type
443
No.
452
1.
2.
3.
Type
D
SM
3-21
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
No.
Type
Defective IOB
1.
Check the connection between the paper transfer unit and PSU.
2.
3.
4.
5.
Type
460
No.
490
1.
2.
3.
Type
D
D027/D029 APPENDICES
3-22
SM
SC Tables
No.
Type
2.
3.
4.
Type
491
No.
Broken harness
1.
2.
3.
Type
492
SM
Broken harness
1.
2.
3.
3-23
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
The thermistor output of the temperature sensor was not within the
prescribed range (0.5V to 4.2V).
498
The thermistor output of the humidity sensor was not within the
prescribed range (0.01V to 2.4V).
1.
2.
D027/D029 APPENDICES
3-24
SM
SC Tables
Type
501
502
When the tray lift motor rotates counterclockwise, (if the upper limit
is not detected within 10 seconds), the machine asks the user to
reset the tray.
When the tray lift motor rotates clockwise, (if the upper limit is not
detected within 1.5 seconds), the machine asks the user to reset
the tray.
No.
Type
503-01
Defective IOB
1.
2.
3.
Check and / or replace the tray lift motor / paper lift sensor.
4.
When the tray lift motor is turned on, the upper limit is not detected
within 10 seconds
SM
3-25
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
No.
Type
503-02
1.
2.
When the tray lowers, the tray lift sensor does not go off within 1.5
sec.
When the main switch is turned on or when the LCT is set, if the
end fence is not in the home position (home position sensor ON),
the tray lift motor stops.
If the upper limit does not go off for 1.5 seconds even the tray lift
motor turns on to lower the tray after the upper limit has been
detected at power on.
D027/D029 APPENDICES
3-26
SM
SC Tables
No.
Type
No.
1.
2.
Type
504-01
No.
Type
504-02
1.
2.
SM
When the tray lowers, the tray lift sensor does not go off within 1.5
3-27
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
disconnection
SC Tables
No.
Type
If the upper limit does not go off for 1.5 seconds even the tray lift
motor turns on to lower the tray after the upper limit has been
detected at power on.
505
1.
2.
When the tray lift sensor of the LCT 1200-sheet does not go on
after the tray lift motor has turned on to lift the paper tray.
When the tray lift sensor of the LCT 1200-sheet does not go off
after the tray lift motor has turned on to lower the paper tray.
-1 B
When the tray lift sensor of the LCT 1200-sheet does not go on
after the pick-up roller solenoid has turned on at power on.
Both tray lift sensor and lower limit sensor are turned on at the same
time when the main power is turned on or the right door is closed.
-2 B
No.
530
Type
D
D027/D029 APPENDICES
3-28
SM
SC Tables
No.
Type
No.
Defective IOB
1.
Type
531
1.
Replace the ventilation fan (at the left side of the machine)
motor-front or rear.
No.
Type
532
No.
SM
Type
Disconnected harness
Defective IOB
1.
2.
3.
3-29
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
533
No.
Disconnected harness
Defective IOB
1.
2.
3.
Type
534
No.
535
Type
D
Disconnected harness
Defective IOB
1.
2.
3.
D027/D029 APPENDICES
3-30
SM
SC Tables
No.
Type
Disconnected harness
Defective IOB
1.
2.
3.
Type
536
No.
Defective IOB
1.
2.
3.
Type
540
SM
Motor overload
1.
3-31
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
541
No.
Defective thermopile
1.
2.
Type
542
No.
543
1.
2.
3.
Type
A
The heating roller temperature does not reach 80C for 18 seconds
Defective PSU
Defective IOB
Defective BICU
D027/D029 APPENDICES
3-32
SM
SC Tables
No.
Type
2.
3.
Type
544
Defective PSU
Defective IOB
Defective BICU
No.
547
1.
2.
3.
Type
D
The zero cross signal is detected three times even though the
heater relay is off when turning on the main power.
The zero cross signal is not detected for 3 seconds even though
the heater relay is on after turning on the main power or closing the
front door.
The detection error occurs twice or more in the 11 zero cross signal
detections. This error is defined when the detected zero cross
signal is less than 39.
SM
3-33
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
1.
SC Tables
No.
No.
Type
1.
2.
3.
Type
548
No.
551
1.
2.
3.
4.
5.
Type
A
D027/D029 APPENDICES
3-34
SM
SC Tables
No.
Type
2.
Type
The heating roller temperature does not reach 80C for 13 seconds
after the IH inverter on.
552
Defective thermistor
Defective IH inverter
No.
1.
2.
Type
553
Defective PSU
Defective IOB
Defective BICU
SM
1.
2.
3.
3-35
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
1.
SC Tables
No.
Type
554
No.
Defective PSU
Defective IOB
Defective BICU
1.
2.
3.
Type
557
No.
1.
Type
559
Remove the paper that is jammed in the fusing unit. Then make sure
that the fusing unit is clean and has no obstacles in the paper feed path.
D027/D029 APPENDICES
3-36
SM
SC Tables
No.
Type
561
No.
Defective thermopile
1.
2.
Type
Appendix
Service Call
Conditions
37 seconds.
562
No.
Defective thermistor
1.
2.
Type
563
SM
Defective PSU
Defective IOB
Defective BICU
1.
2.
3-37
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D027/D029 APPENDICES
SC Tables
No.
Type
No.
Type
564
No.
Defective PSU
Defective IOB
Defective BICU
1.
2.
3.
Type
565
No.
569
roller fusing lamp keeps ON full power for 180 seconds or more.
1.
2.
Type
D
D027/D029 APPENDICES
3-38
SM
SC Tables
No.
No.
Type
1.
Type
581
No.
Defective IH inverter
1.
2.
Type
582
No.
585
SM
Type
A
Defective IH inverter
1.
2.
3.
4.
3-39
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
Defective IH inverter
Defective BICU
Defective IOB
Defective thermopile
1.
2.
3.
4.
5.
D027/D029 APPENDICES
3-40
SM
SC Tables
Type
610
611
No.
1.
Type
620
No.
SM
Type
ARDF defective
External noise
1.
2.
3.
4.
3-41
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
621
622
No.
Cable problems
IOB problems
BICU problems
1.
2.
3.
Type
623
When a communication error signal between the 1st paper bank and 2nd
paper bank is received.
No.
632
Type
CTL
Loose connector
D027/D029 APPENDICES
3-42
SM
SC Tables
No.
Type
After 3 attempts to send a data frame to the optional counter device via
the serial communication line, no ACK signal was received within 100
ms.
Serial line between the optional counter device, the relay board
No.
Type
633
CTL
ms.
Serial line between the optional counter device, the relay board
and copier control board is disconnected or damaged
No.
Type
634
No.
635
CTL
B
Type
CTL
B
SM
3-43
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
device.
SC Tables
No.
Type
No.
Type
CTL
636
01
Defective SD card
No DESS module
1.
2.
3.
Version error
02
No.
641
Type
CTL
D
1.
D027/D029 APPENDICES
3-44
SM
SC Tables
Type
No.
External noise
Type
CTL
650
-001
Incorrect SP settings
1.
Check and set the correct user name (SP5816-156) and password
(SP5816-157).
-004
SM
3-45
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
651
CTL
C
No.
Type
669
Caused by noise
No.
Type
670
671
CTL
D
CTL
D
1.
D027/D029 APPENDICES
3-46
SM
SC Tables
Wrong engine board installed.
1.
2.
Type
672
No.
CTL
D
Controller stall
1.
2.
Type
681
SM
Noise
1.
2.
3-47
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
682
No.
Noise
1.
Type
683
No.
Type
687
Loose connection
Defective controller
Defective BICU
1.
2.
3.
D027/D029 APPENDICES
3-48
SM
SC Tables
No.
Type
690
SM
Loose connection
Defective BICU
1.
2.
3.
4.
3-49
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Appendix
Service Call
Conditions
D027/D029 APPENDICES
SC Tables
No.
Type
700
1.
Replace the DF drive board if the pick-up motor does not work
correctly.
No.
2.
3.
Type
701
1.
Replace the DF drive board if the pick-up motor does not work
correctly.
No.
Type
2.
1.
D027/D029 APPENDICES
3-50
SM
SC Tables
No.
Type
No.
Type
The stack feed-out HP sensor does not detect the home position of
the stack feed-out belt 3000ms after the stack feed-out belt has
moved to its home position.
The stack feed-out HP sensor does not turn off 200 ms after the
stack feed-out belt has moved from its home position.
723
The 1st detection failure causes a jam error, and the 2nd failure
causes this SC code.
No.
725
Type
B
After moving away from the guide plate position sensor, the exit guide is
not detected at the home position within the prescribed time. The 1st
SM
3-51
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
721
SC Tables
No.
Type
1.
No.
2.
3.
Replace the guide plate position sensor and/or guide plate motor
4.
Type
730
1.
No.
740
Type
B
2.
3.
4.
D027/D029 APPENDICES
3-52
SM
SC Tables
No.
Type
The stapler motor does not switch off within the prescribed time
after operating.
The HP sensor of the staple unit does not detect the home position
after the staple unit moves to its home position.
The HP sensor of the staple unit detects the home position after the
staple unit moves from its home position.
Staple jam
Motor overload
1.
No.
2.
3.
Type
741
SM
this SC code.
1.
2.
3-53
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
742
No.
Motor overload
1.
2.
3.
4.
Type
743
The front stapler unit saddle-stitch motor does not start operation within
the specified time.
Motor overload
1.
D027/D029 APPENDICES
3-54
SM
SC Tables
No.
Type
No.
746
The rear stapler unit saddle-stitch motor does not start operation within
the specified time.
Motor overload
1.
Type
No.
Appendix
Service Call
Conditions
744
Type
750
The upper tray paper height sensor does not change its status with the
specified time after the tray raises or lowers.
No.
753
SM
Type
B
1.
2.
3-55
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D027/D029 APPENDICES
SC Tables
No.
Type
No.
Motor overloaded
Type
760
1.
Check the connections and cables for the punch motor and HP
sensor.
No.
761
2.
3.
4.
Type
B
D027/D029 APPENDICES
3-56
SM
SC Tables
No.
Type
Check the connections and cables for the folder plate motor and
HP sensor.
Check for blockages in the folder plate motor mechanism.
3.
4.
Type
763
No.
Defective motor
1.
2.
Type
764
No.
SM
Type
Defective motor
1.
2.
3-57
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
2.
SC Tables
No.
Type
765
No.
Defective motor
1.
2.
Type
766
No.
Defective motor
1.
2.
Type
767
Defective motor
1.
D027/D029 APPENDICES
3-58
SM
SC Tables
No.
Type
No.
Type
seconds after the shift motor has turned on at power on or during its
operation.
770
1.
Check the connections to the shift motor and the shift motor HP
sensor.
2.
No.
Type
791
No.
792
Type
B
Defective connector
Broken harness
1.
Check the connections between the bridge unit and the machine.
2.
SM
3-59
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
The shift motor HP sensor does not detect any change for 1.86
SC Tables
No.
Type
Defective connector
Defective harness
Incorrect installation
1.
2.
D027/D029 APPENDICES
3-60
SM
SC Tables
No.
Type
No.
CTL
D
1.
Type
Appendix
Service Call
Conditions
816
819
CTL
C
[0x5032]
HAIC-P2 error
[0x5245]
vm_pageout: VM is full
[0x5355]
[554C]
USB error
No.
820
[0612]
SM
Type
CTL
Defective ASIC
3-61
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D027/D029 APPENDICES
SC Tables
No.
Type
No.
833
Type
CTL
C
[0F30]
ASIC (Mandolin) for system control could not be detected. After the
PCI configuration, the device ID for the ASIC could not be checked.
[0F31]
1.
ASIC (Mandolin) for system control could not be detected. After the
PCI configuration, the device ID for the ASIC could not be checked.
[0F41]
1.
1.
No.
1.
Type
851
CTL
B
Defective IEEE1394
Defective controller.
1.
2.
D027/D029 APPENDICES
3-62
SM
SC Tables
No.
Type
No.
Type
No.
Loose connection
1.
Type
854
No.
CTL
B
Loose connection
1.
Type
855
CTL
856
No.
SM
Type
Loose connection
1.
2.
3-63
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
853
CTL
SC Tables
No.
Type
CTL
857
Loose connection
1.
2.
No.
Type
Procedures)
HDD Encryption unit error 1
CTL
858
Defective
controller
[0]
board
1.
Replace
the
controller
board.
[1]
Encryption
key setting
for HDD
error:
The
controller
fails to copy a
D027/D029 APPENDICES
new
3-64
SM
SC Tables
No.
Type
Procedures)
encryption
key to the
HDD.
Defective
SATA
Appendix
Service Call
Conditions
chip on
the
controller
board
1.
Replace
the
controller
board.
Encryption
key setting
for HDD
error:
The
controller
fails to copy a
new
[2]
encryption
key to the
HDD.
Defective
SATA
chip on
the
controller
board
1.
SM
Replace
3-65
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D027/D029 APPENDICES
SC Tables
No.
Type
the
controller
board.
NVRAM data
encryption
error 2:
An error
occurs before
the NVRAM
data is
[30] encrypted.
Defective
controller
board
1.
Replace
the
controller
board.
NVRAM data
encryption
error 2:
[0]
An error
occurs before
the NVRAM
data is
encrypted.
[31]
Other error:
A serious
error occurs
while the
data is
D027/D029 APPENDICES
3-66
SM
SC Tables
No.
Type
encrypted.
Same as
SC991
859
Type
CTL
No HDD installed
[8]
Unformatted HDD
The encryption key on the controller is different from the one on the
HDD
1.
2.
The data encryption (NVRAM and HDD) has not been completed.
1.
No.
860
SM
Type
CTL
Same as SC863
3-67
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
No.
SC Tables
No.
Type
B
No.
Defective HDD
1.
2.
Type
861
No.
Loose connection
CTL
Defective cables
Defective HDD
Defective controller
1.
2.
3.
4.
Type
863
CTL
D
Defective HDD
Defective controller
1.
2.
D027/D029 APPENDICES
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SM
SC Tables
No.
Type
No.
While reading data from the HDD or storing data in the HDD, data
transmission fails.
Defective HDD
1.
Type
865
No.
CTL
D
Defective HDD
1.
Type
866
No.
CTL
B
1.
Type
867
SM
CTL
D
1.
2.
3-69
http://www.manuals4you.com
D027/D029 APPENDICES
Appendix
Service Call
Conditions
864
CTL
SC Tables
No.
Type
868
No.
CTL
D
1.
2.
For a device error, turn the mains switch off and on.
3.
4.
Type
870
No.
CTL
Defective HDD
1.
2.
3.
Type
872
CTL
B
Defective HDD
1.
D027/D029 APPENDICES
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SM
SC Tables
No.
No.
Type
3.
Type
No.
CTL
B
Defective HDD
1.
2.
Type
874
No.
CTL
D
Defective HDD
1.
2.
Type
875
SM
CTL
D
1.
Turn the main switch off/on and try the operation again
3-71
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
876
CTL
D
-001
1.
-002
1.
1.
1.
2.
1.
-099
1.
2.
D027/D029 APPENDICES
3-72
SM
SC Tables
No.
No.
Type
1.
Type
The 'all delete' function cannot be executed but the Data Overwrite
877
No.
CTL
D
1.
Replace the NVRAM and then install the new SD card (D377).
2.
Type
878
No.
CTL
D
1.
Type
880
SM
CTL
D
1.
3-73
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
900
No.
CTL
Defective NVRAM
Defective controller
1.
2.
3.
Type
910
911
912
913
914
No.
919
Type
CTL
D
While EAC (External Application Converter), the conversion module,
was operating normally, the receipt of a power line interrupt signal from
D027/D029 APPENDICES
3-74
SM
SC Tables
No.
Type
No.
Type
920
CTL
Defective software
1.
2.
No.
Type
Insufficient memory
921
No.
990
CTL
D
1.
Type
CTL
D
SM
Defective software
3-75
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D027/D029 APPENDICES
Appendix
Service Call
Conditions
SC Tables
No.
Type
Defective controller
Software error
1.
2.
No.
Type
991
No.
CTL
C
1.
Type
992
CTL
D
No.
994
Type
CTL
C
An error occurred because the number of records exceeded the limit for
images managed in the service layer of the firmware. This can occur if
there if there are too many application screens open on the operation
D027/D029 APPENDICES
3-76
SM
SC Tables
No.
Type
995
Type
D
-001
Appendix
Service Call
Conditions
No.
Defective BICU
1.
2.
Input the serial number with SP5811-004, and turn the main power
switch off/on.
-002
Defective NVRAM
Defective controller
1.
2.
Install a new NVRAM, and turn off and on the main power switch
after SC995-002 has occurred.
-003
-004
No.
997
SM
Defective controller
1.
1.
Type
CTL
The application selected by the operation panel key does not start
or ends abnormally.
3-77
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D027/D029 APPENDICES
SC Tables
No.
Type
1.
2.
3.
For a fax operation problem, simplify the nesting of the fax group
addresses.
4.
No.
Type
998
CTL
D
Defective controller
Software problem
1.
2.
3.
4.
Note 1
If a problem always occurs in a specific condition (for example. printer driver setting, image
file), the problem may be caused by a software error. In this case, the following data and
information needs to be sent back to your product specialist. Please understand that it may
take some time to get a reply on how to solve the problem, because in some cases the
design staff in Japan must analyze the data.
D027/D029 APPENDICES
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