Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
AUTOMOTIVE INDUSTRY
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storage and retrieval system, without permission in writing from
Department of Skills Development
Ministry of Human Resources, Malaysia
Published in Malaysia by
Department of Skills Development
Ministry of Human Resources
Level 7-8, Block D4, Complex D
Federal Government Administrative Centre
62530 Putrajaya, Malaysia
http://www.dsd.gov.my
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EXECUTIVE SUMMARY
A good indicator of economic progress within economies has typically been the
strength of their automotive sectors. There are clear benefits driven by the
multinational nature of a strong automotive industry in a country. Often, the
presence of an automotive sector paves the way for foreign trade reforms which
may otherwise stifle and overly protect an economy. It also attracts foreign
investments and drives exposure, especially for developing economies, onto a
broad international arena. A healthy domestic automotive sector also brings the
benefits of competition. The automotive industry in Malaysia, which began in the
1960s, has now become one of the mainstays of the countrys economy.
In order conduct the Occupational Analysis on the Automotive Industry, all the
information related to the industry was gathered through literature survey and
further discussed in workshop sessions with experts from the industry. These
workshops were held to get a better understanding of the organisational structure,
hierarchy objectives and primary activities of the job titles.
Based on the data gathered and the ensuing series of discussion, the panel of
experts has identified five (5) main sub-sector of the automotive industry. The subsector is Manufacturing Engineering, Production, After Sales, Sales and Motorsport
Engineering. This analysis has identified 166 job titles and all of them are considered
critical.
This number reflects the immediate industry requirement for skilled workers in the
automotive industry. These job titles are identified and their descriptions are
developed in consultation with the panel of experts.
ii
TABLE OF CONTENTS
CONTENTS
PAGE
EXECUTIVE SUMMARY
LIST OF FIGURES
LIST OF TABLES
LIST OF ABBREVIATIONS
i
v
vi
vii
1
3
4
8
12
Preamble
Current Analysis and Industrial Demand
Main Industry Players
Related Policies, Acts, Regulations and Standards
for the
Automotive Industry
2.5 Statutory and Regulatory Bodies
2.6 Skilled Worker Requirements In The Automotive Sector
2.7 International Benchmarks for the Occupational Framework
13
17
18
22
25
29
31
3. FINDINGS
3.1 Methodology for the Overall Occupational Analysis Process
43
47
74
iii
86
86
95
100
4.2 Conclusion
101
4.3 Recommendations
102
BIBLIOGRAPHY
103
ANNEXURES
ANNEX 1 MOSQF Level Descriptor
105
107
111
141
267
365
372
iv
LIST OF FIGURES
FIGURES
TITLES
PAGE
Figure 1.0
Figure 2.0
Figure 3.0
Figure 4.0
11
Figure 5.0
30
Figure 6.0
36
LIST OF TABLES
TABLES
TITLES
PAGE
Table 1.0
Table 2.0
Table 3.0
17
Table 4.0
49
Table 5.0
56
Table 6.0
75
Table 7.0
85
Table 8.0
88
Table 9.0
95
vi
LIST OF ABBREVIATIONS
2D
2 Dimension
2K
2 Pack
3D
3 Dimension
ABS
ARAI
CBU
Complete Build-Up
CKD
Complete Knock-Down
CU
Control Unit
CVT
DOE
Department of Environment
EBR
FFA
FIFO
IMP3
IQAA
MAI
ML
Manufacturing License
MPV
Multi-Purpose Vehicle
MSA
NAB
NAP
NOSS
vii
OA
Occupational Analysis
OAA
OAS
OD
Occupational Description
OEM
OS
Occupational Structure
OSHA
QMS
QoQ
RO
Repair Order
RTD
RTD
RTO
SIAM
SOP
SRS
SUV
TNA
VCA
YoY
viii
OA is a process used to identify job titles and levels for skilled workers needed in
the industry sector. It is a preliminary stage for the National Occupational Skills
Standard (NOSS) development in which the identified job titles will be used as a
basic reference. It requires inputs from all parties especially industry players,
statutory bodies and training institutions. Figure 1.0 shows the significance of OA
for NOSS and policy development for skills training in Malaysia.
OA will identify sectors, sub-sectors, job areas and job titles for a particular
industry in the form of Occupational Structure (OS) as illustrated in Table 1.0.
Job scopes of each job title will be detail out in the Occupational Description
(OD). Every job title will be identified according to its level defined in the
Malaysian Occupational Skills Qualification Framework (MOSQF) level descriptor
(refer to Annex 1).
FRONT OFFICE
GUEST SERVICE
LEVEL 5
LEVEL 4
TELEPHONE
OPERATION
FRONT OFFICE
ASSISTANCE
CONCIERGE
RESERVATION
Concierge
Manager
Reservation
Manager
LEVEL 3
Guest Service
Officer
Telephonist
Supervisor
Front Office
Supervisor
Bell
Supervisor
Reservation
Officer
LEVEL 2
Guest Service
Assistant
Telephonist
Front Office
Assistant
Bell Captain
Reservation
Clerk
Doorman
No Level
LEVEL 1
No Level
The
Table 2.0: Example of OAS for Front Office in Hospitality and Tourism
SUB-SECTOR
LEVEL/JOB
AREA
FRONT OFFICE
GUEST
SERVICE
TELEPHONE
OPERATION
FRONT OFFICE
ASSISTANCE
CONCIERGE
LEVEL 5
LEVEL 4
RESERVATION
LEVEL 3
LEVEL 2
LEVEL 1
All job titles in Levels 1, 2 and 3 are actually the front liners that deal directly
with customers. Therefore, they have common competencies which can be
merged into the area of guest services operation. Ultimately, we are able to
produce multi-skilling and multi-tasking workers required by the industry in line
with the high income economic policy.
skills qualifications, namely Malaysian Skills Certificate (MSC) Level 1, MSC Level
2, MSC Level 3, Malaysian Skills Diploma (MSD) Level 4 and Malaysian Skills
Advanced Diploma (MSAD) Level 5.
(b) Survey/Questionnaire
The purpose of the survey is to collect the data and feedback from
industries on the supply and demand of skilled workforce, job scope,
nature of work, occupational description, occupational structure,
career path as well as current and future trend of the industries.
(c) Interview
Interview is one of the methods to reinforce the information
gathered from the survey. The interview focuses on main industry
players and stakeholders to seek their opinions and/or impressions.
(ii)
(iii)
Brainstorming session
The Developing a Curriculum (DACUM) technique is commonly used in
OA. The session is attended by industrial experts and they will discuss
exhaustively on the sub-sector and areas involved. The facts obtained
during the literature survey will be discussed and presented to the
industry experts.
(iv)
During this session, the respective industry is analysed using the DACUM
and brainstorming methodology to identify the following:
(v)
(a)
(b)
Main areas;
(c)
(d)
Job title;
(e)
(f)
(g)
Occupational description.
The Occupational Description (OD) is the detailed description of the main job
scope of the job title. Below are the main steps in producing OD for the
respective job titles:
(i)
(ii)
(iii)
Object
The object is determined first before the verb and qualifier. It is
the main determinant to distinguish one job to another. For
example, a demi chef (kitchen sub-sector of the Hotel Sector),
deals with food and cooking utensils as the objects in performing
tasks. A hairdresser, on the other hand, deals with clients hair
and hairdressing chemicals, among others.
The objects are acquired from the industrial experts during a
brainstorming session and written on DACUM cards so that all the
experts can see the objects identified. The objects of those in the
related area or sub-sector are determined as shown in Figure 3.0.
Troubleshooting
Activities
Access System
Configuration
(H/W & S/W)
TCP/IP
Configuration
Maintenance
Activities
Radio Access
Network
Planning
Technical
Drawing
Network
Testing
Activities
Equipment
Upgrading
Activities
Legend:
: Sector/Sub-sector/Area/Sub area
: Object
Figure 3.0: Example of Identifying Objects
b)
Verb
The verb is then determined based on the level of difficulty of the
identified job titles, such as below:
Object : Maintenance activities
Verb for Level 3 : Carry out
Verb for Level 4 : Assist in planning
Verb for Level 5 : Plan
c)
Qualifier
Based on the example above, the statement is not clear as there is
no qualifier for the object, therefore a qualifier must be added to
further clarify it. Below is an example:
Plan maintenance activities for Passenger Vehicle Plant
Maintenance
10
11
Critical job titles can be defined based on the following four main scenarios:
a) shortage of skilled worker supply in the industries;
b) high demand for skilled workers in certain niche areas;
c) mismatch of skills training; and
d) decrease in number of skilled workers in certain areas such as in
heritage and cultural related activities.
Identified critical job titles should be categorised into short (1-3 years) and
medium (4-5 years) terms.
12
Centrally located in the ASEAN region with a population of more than 500 million
people, Malaysia offers vast opportunities for global automotive and component
manufacturers to set up manufacturing and distribution operations in the
country. Pragmatic government policies, political and economic stability, sound
economic fundamentals, well developed infrastructural facilities and an
educated and skilled labour force have attracted major international automotive
and component manufacturers to invest in Malaysia. The rapid growth of the
economy and the high purchasing power of its population have made Malaysia
the largest passenger car market in ASEAN. At the same time, the establishment
of national car projects, PROTON and PERODUA, has transformed Malaysia from
a mere car assembler into a car manufacturer. The industry has boosted the
development of engineering, auxiliary and supporting industries and contributed
to skills development and the upgrading of technological and engineering
capabilities. These factors have further enhanced the attractiveness of Malaysia
as a base for global automotive manufacturers.
With an annual average of 20% export surplus, Malaysia is one of the 20 largest
export nations worldwide. According to the Global Enabling Trade Report
2009, it has even achieved to continuously better its position from year to year.
The report, which was launched by the World Economic Forum, lists 121
countries, among which Malaysia is now ranked 28th in terms of economic
attractiveness for international investments.
13
The history of the automotive industry in Malaysia started in the 1960s. Prior to
that decade, the majority of the cars used on Malaysian roads were imported in
the Complete Build-Up (CBU) form. In 1963, through the recommendation of the
Colombo Plan experts, the Government of Malaysia began to encourage the
establishment of the automotive industry. The policies of encouraging assembly
for automobiles and the manufacture of component parts were announced in
May 1964. Assembly plants were set up in the late 1960s in order to provide
employment and to substitute imports of automobiles. To further develop the
local automotive industry and to encourage vehicles to be assembled locally, the
Government adopted a few policies. The policies included requiring a certain
percentage of a vehicle to have parts and components that are manufactured
locally, imposing import taxes and putting a tariff system on CBU imports. Apart
from the protective tariff that was announced in February 1966, all distributors
and dealers were required to obtain import licenses that had to be renewed
every six months. In 1967, the Government approved the operation of six
assembly plants and by December of the same year, Swedish Motor Assemblies
Sdn. Bhd. began its production.
Initially, the assembly plants were mainly joint venture projects between
European automobile manufacturers and local partners who were previously
their local distributors. Apart from Swedish Motor Assemblies which assembled
Volvo, there were also Asia Automobile Industries Sdn. Bhd. which assembled
Peugeot and Mazda vehicles and Tan Chong Motors which assembled Nissan cars
(then known as Datsun). Even though there was a local content requirement to
promote the growth of components manufacturing, the effort was not very
successful. Until the early 1980s, there were about 15 assemblers that produce
14
vehicles for European and Japanese manufacturers. There were too many makes
and models, causing the demand for a particular component to be low, leading
to the difficulty for the manufacturers to achieve the economies of scale. Imports
were still very high as the inputs for the assembly plants came mainly from
imported Complete Knock-Down (CKD) form. The level of technology transfer
was still low and so was the development of human resources in the industry.
Thus, the second phase of the development in the automotive industry was
started with the launching of the national car project, Perusahaan Otomobil
Nasional Sdn. Bhd. (PROTON), in 1984. The project was conceived in order to
guide the automotive industry in increasing the level of technology and the
development of intellectual property of the industry. The PROTON project, which
was a joint-venture programme with Mitsubishi Motors Corporation of Japan,
began its production with the PROTON Saga model in 1985. As it has integrated
manufacturing facilities promote industrial linkage and having national brand, it
was given preferential tax and duty rates. After the success of the first national
car, Perusahaan Otomobil Kedua Sdn. Bhd. (PERODUA) was established in
October 1992. It was the result of an agreement between UMW Corporation
Sdn. Bhd., Daihatsu Motor Co. Ltd of Japan, Med-Bumikar Mara Sdn. Bhd., PNB
Equity Resources Corporation Sdn. Bhd., Mitsui & Co. Ltd of Japan and Daihatsu
(Malaysia) Sdn. Bhd. PERODUA was set up to expand the automotive product
range and to further support the components and parts manufacturing.
PERODUA is the first car manufacturer in Malaysia to achieve the prestigious ISO
9002 and ISO 9001 certification awarded by the Vehicle Certification Agency
(VCA) from the United Kingdom. As the result from the development, the
Malaysian automobile market is dominated by Malaysia's national cars, PROTON
and PERODUA.
15
16
Sales 2010
Sales 2011
% Change
(Units)
(Units)
(2009/2010)
543,594
486,342
11.8
61,562
50,563
21.8
605,156
536,905
12.7
17
(i) PROTON
PROTON was established on 7 May 1983 under the direction of the former Prime
Minister, Tun Dr. Mahathir Mohamad. It was Malaysia's dominant carmaker until
the establishment of PERODUA in 1993. Based on technology and parts from
Mitsubishi Motors, production of the first model, the PROTON Saga began in
September 1985 at its first manufacturing plant in Shah Alam, Selangor. Initially
the components of the car were entirely manufactured by Mitsubishi but slowly
local parts were used as technologies were transferred and skills were gained.
The 100,000th PROTON Saga was produced in January 1989.
In 1993, a model called PROTON Wira was introduced based on the Mitsubishi
Lancer/Colt. More than 220,000 units were sold between 1996 and 1998[2].
PROTON Perdana, based on the Mitsubishi Galant/Eterna, was first produced in
1995, intended for higher end market.
The PROTON Waja (PROTON Impian in the UK), launched in early 2001, was the
first car model designed internally by PROTON. By 2002, PROTON held a market
share of over 60% in Malaysia, which was reduced to 30% by 2005 and reduced
further in 2008 when AFTA mandates reduced import tariffs to a maximum of
5%.
18
Gen-2 that was code-named Wira Replacement Model (WRM) before its
launch. The Gen-2 was the first of its cars to be manufactured and assembled at
the new manufacturing plant in Tanjung Malim, Perak that is part of PROTON
City development project. The plant was opened in 26 February 2005.
In 2007, PROTON launched its new sedan as a replacement for the Wira sedan
but with a new name, Persona, which was previously used as an export name for
models outside Malaysia. The new PROTON Saga replacement model (codenamed PROTON BLM) was launched on 18 January 2008. The new Saga is based
on the Savvy platform, but using a CamPro 1.3L engine instead of a Renault one.
In addition, PROTON entered into talks with Mitsubishi Motors once again and
the resulting collaboration led to the introduction of the Inspira. The Waja
replacement was based on the Mitsubishi Lancer as well as the re-badging of
PROTON Persona and PROTON Exora as Mitsubishi vehicles in certain markets.
As of 2 August 2008, PROTON has produced 3 million cars since 1985, where the
3 millionth one is a second-generation Saga. In 2012, PROTON launched its first
global car, PROTON Prev.
19
(ii) PERODUA
The Perusahaan Otomobil Kedua Sdn. Bhd. (English: Second Automobile
Manufacturer Private Limited), usually abbreviated to PERODUA, is Malaysia's
second largest automobile manufacturer after PROTON. It was established in
1992 and launched its first car, the PERODUA Kancil in August 1994. The codename 'M2 was used when the project to establish PERODUA was still a top
secret. The shareholders of PERODUA are UMW Corporation Sdn. Bhd., (38%),
Daihatsu Motor Co. Ltd. (20%), MBM Resources Bhd. (20%), PNB Equity
Resources Corporation Sdn. Bhd. (10%), Mitsui & Co. Ltd. (7%) and Daihatsu
(Malaysia) Sdn. Bhd. (5%).
PERODUA mainly produces minicars and therefore does not actually directly
compete with PROTON. It does not actually produce any in house designs or
engineer their main components (e.g. engine, transmission). Historically,
PERODUA cars are engineered from existing Daihatsu designs. Daihatsu originally
held a 20% stake in PERODUA, increasing this to 25% in 2001 and then to
35%.[1] In 2004, the Toyota Avanza started being assembled by PERODUA in its
factory in Rawang for the Malaysian market. PERODUA is set to become the
largest compact carmaker in South-East Asia. In October 2005, it produced a
cumulative total of 1 million cars. By July 2007, it had expanded to 240,000 per
year. Compared to PROTON, PERODUA has been quite successful in its business
ventures. Its cars are very popular among Malaysians, such as the PERODUA
Myvi, which sold 80,327 units in 2006, outselling its rivals bestselling car then,
the PROTON Wira, which only sold 28,886 units in Malaysia. Between 2006 and
2010, PERODUA became the bestselling car company in Malaysia. In the first half
of 2011, the table was turned. The highlight of the figures was that PROTON had
20
overtaken PERODUA to be the best-selling brand that year. Its been many years
since the first national carmaker became No.1 and part of the reason was that
PERODUAs supply in the second quarter was limited (due to phasing-out of the
old Myvi) and problems caused by the amendments to the Hire Purchase Act. It
has also been said that PROTONs current line-up is its strongest ever and has
drawn many customers, particularly the core models PROTON Saga and PROTON
Persona. PROTON delivered 85,223 units to take a 28.7% share of the TIV while
PERODUA delivered 79,467 units, a difference of 5,756 units.
(iii) MODENAS
Syarikat Motosikal dan Enjin Nasional Sdn. Bhd. (National Motorcycle and Engine
Company) or known as MODENAS, is a Malaysian national motorcycle company
producing various small motorcycle models below 200 cc targeted for local
market and export. The company's headquarters and factory are located in the
small town of Gurun, Kedah, Malaysia.
The history of the company began in the early 1990s. After the success of
Malaysian automotive manufacturer PROTON, the government looked forward
to launching a national motorcycle project. MODENAS was formed in 1995 and
the majority of its shares were held by DRB-HICOM, while the partners are
Kawasaki & Sojitz from Japan.
21
2.4 Related Policies, Acts, Regulations and Standards for the Automotive
Industry
22
improve
safety
standards
for
consumers
and
promote
The new policies and measures under the NAP Review are expected to
provide significant contribution to the overall growth of the industry and the
country. Emphasis will be given in attracting investments in high value-added
manufacturing activities using the latest state-of-the-art technology. The
opening up of Manufacturing License (ML) for manufacturing and assembling
activities in the selected segments particularly for luxury cars and
hybrid/electric vehicles will encourage new investments and expansion of
existing investments in the country. Currently, the hybrid/electric segment is
still very new and has the potential to be promoted and developed in this
region. With the appropriate incentives offered by the Government, Malaysia
23
The emphasis on safety and environmental aspects under the NAP Review
will ensure the continued development of the domestic automotive industry.
The phasing-out of imported used automotive products and the introduction
of mandatory standards for parts and components and standards for fuel and
quality will spur the development of the automotive industry in the long run.
24
Prior to 1937, motor vehicles were under the control of four Federated
Malay States. Motor vehicles were not regulated in the Non-Federated
Malay States until the Traffic Enactment 1937 was passed. With the
establishment of the department, the Road Traffic Ordinance 1953 was
passed to replace the Traffic Enactment 1937. Realising the importance
of enforcing the new law, especially against commercial vehicles, an
Enforcement Division was set up.
Various laws relating to road transport were also formulated such as the
Road Traffic Ordinance 1958 and the Road Transport Act 1987. These
were crucial at streamlining the country's transport laws besides serving
as platforms for the RTD to carry out its responsibilities. As the national
transport system progressed rapidly in the 1980s, the RTD became
increasingly
burdened
with
numerous
responsibilities.
Thus,
25
in line with the needs of the time. The 1990s saw tremendous progress in
the department as it responded positively to the demands of the
transport system.
(ii) PUSPAKOM
Established in 1994, Pusat Pemeriksaan Kenderaan Berkomputer,
(PUSPAKOM) is the first Malaysian computerised vehicle inspection
centre. PUSPAKOM is currently the main inspection centre for
commercial vehicles throughout Malaysia. With 50 permanent branches
and 21 branches scheduled to be opened, PUSPAKOM may occupy more
than 17,000 vehicles per day including commercial vehicles, ownership
transfer and volunteered inspection. With more than 2,000 vehicle
examiners, accredited by the RTD, PUSPAKOM is capable of conducting
the most difficult and detailed inspections to ensure vehicles are
roadworthy. The company is a member of the DRB-HICOM Group.
26
27
With the coming into force of the Land Public Transport Act 2010, the
Land Public Transport Commission (SPAD) takes over the functions of
Commercial Vehicles Licensing Board, Department of Railways and the
tourism vehicles licensing function of the Ministry of Tourism in Peninsula
Malaysia. At present, the Commercial Vehicles Licensing Board,
Department of Railways and the Ministry of Tourism continue to exercise
their respective powers in Sabah and Sarawak.
Scope of power for SPAD:
Planning power
Create master plan to ensure comprehensive, integrated and
sustainable infrastructure development.
Regulating power
Monitor and regulate standard of performance of operators
through licensing.
Enforcing power
Exercise enhanced powers encompassing powers to audit,
investigate, suspend/revoke license, seize vehicles and penalise
operators.
28
Functions of MIROS:
30
Hero MotorCorp rules the two-wheeler market with 56 per cent of the
share. Maruti Suzuki holds its leader position in the passenger vehicle
segment with 38 per cent of the pie, while Hyundai follows with 15 per cent
of the share.
31
WagonR, Hyundai's Santro, i10 and Eon and GM's Beat) stood at 47 per cent
in 2011, while premium compacts (like Maruti Swift, Hyundai i20 and VW
Polo) maintained their share of 11 per cent. The Sports Utility Vehicle (SUV)
segment registered the fastest growth rate (32 per cent) to capture over 18
per cent of the market share, while sedans had 19 per cent of the pie.
While passenger vehicle segment grew at 4.66 per cent during April-March
2012, overall commercial vehicle segment registered an expansion of 18.20
per cent Year over Year (YoY). Two wheeler sales registered a growth of
14.16 per cent during April-March 2012 while mopeds, motorcycles and
scooters grew by 11.39 per cent, 12.01 per cent and 24.55 per cent,
respectively. The industry exported 2,910,055 units registering a growth of
25.44 per cent in April-March 2012. Automobile exports registered a growth
of 17.81 per cent in March 2012 as compared to in March 2011.
32
Tata Motors, the country's largest automobile producer, has announced that
it will infuse Rs 800 crore - Rs 1000 crore (US$ 155.2 - 194 million) over
2012-2015 to build a plant in Dharwar, Karnataka. The facility, which would
be exclusively dedicated to manufacture the Tata Ace Zip and Magic Iris, will
have an annual capacity of 90,000 units. It is anticipated that the plant
would reach its full capacity by the end of fiscal year 2012-13.
Nissan plans to bring its premium car brand Infiniti in the domestic market
as it intends to expand its luxury car basket in India. Infiniti's entry will
intensify the competition in Indian luxury car space as there are so many
brands vying for substantial market share. Nissan plans to assemble the cars
in India instead of importing them as CBUs.
Escorts' agri-machinery arm won a one-year rate contract from the Ministry
of Commerce and Industry for supplying tractors to central and state-level
agencies. The contract would enable the Faridabad-based firm to supply
tractors on pre-approved prices directly without entering any tendering
process.
33
SIAM expects overall automobile sales to grow by 10-12 per cent in 2012-13
on the back of supportive Government policies, launch new models and
intensify enthusiasm for cars among Indian consumers.
34
35
36
Besides the overall decrease in market share from the Tier 1 brands and the
relative increase by Tier 2 brands, there has been a substantial increase of
on average 36% over the year 20082010 by Tier 3 brands (in relation to
sales volume). These other brands represented 6.33% of all new car sales in
Brazil in 2010, up from 2.64% in 2007. Tier 1 brands over the same period
saw an overall decrease in market share of 3% while Tier 2 brands saw an
increase in market share of 8%. This 8% increase was largely driven by
Citren, Renault and Hyundai; their respective brands seeing increases in
market share (admittedly of much lower bases than the Tier 1 brands) of
9.57%, 23.59% and 34.75% respectively in 2010. In 2009 and 2010, Peugeot
saw their market share decline by 11.97% and then 0.37% respectively. The
increase, as we will see later on, was achieved by brands pursuing quite
37
exchange, even the importation of CKD was ceased except for government
related needs which was financed by government-to government grants
from other countries (Witoelar 1983).
Bank Indonesia predicted that the demand for space for industry
in Jakarta, Bogor, Bekasi, Karawang (Jabobeka) would continue to increase
especially for the automotive industry. Some world class automotive
industry players would in the future join the business rush to buy space for
industrial sites in this region.
38
There were at least two potential market areas for the automotive industry.
A vast population (242 million), a new emerging generation of aggressive
middle class (100 million people) and a high percentage of the population in
the productive age bracket (60% of population) were some of the attractive
features suitable for automotive industry growth in Indonesias domestic
market.
With a sizable income, they were prospective market for the automotive
sector. It came as no surprise that streets of Indonesian cities were packed
with motorcars of various brands from all parts of the world particularly
Japan and Europe.
39
For the domestic market, probably the growth of SUV and Multi-Purpose
Vehicle (MPV) would exceed the sedan type of vehicles. This was reasonable
because the typical habit of Indonesia motorists was to travel in group so
the SUV and MPV were regarded as more suitable because of the bigger
passenger capacity (5 7 passengers) whilst the sedan type was regarded as
more suitable for Government officials, state owned companies (BUMN) and
the private sector. There were also individual groups who were targetworthy because they go for sedan cars.
The second target market was export, particularly to countries which were
not affected by the crisis in Europe. The target destinations were Africa,
the Middle East and ASEAN countries. Some European countries beyond the
Euro zone were a potential market as they were not affected by the crisis
plaguing some European countries. More importantly, automotive
producers, in selling their products, must wisely detect consumers
characteristics and behaviour of the respective target in terms of local
customs, tradition and preferences.
40
To summarise, the growth projection for the automotive sector this year
would be in the range of 10% - 12% as follow up of 2011 attainment which
was around 10%.
Thai auto exports remain strong, as major markets such as Australia & New
Zealand, the Middle East and Asia still have healthy economies. Auto sales in
other major export markets, such as the US, the EU and China also remain
solid. In addition, there is a chance that foreign clients would shift orders
from Japan to Thailand due to the production disruption there.
41
For 2012 the industry is to expect auto production to reach 2 million units,
up 19.0% Year over Year (YoY) due to solid and additional demands delayed
from 2011. Domestic consumer confidence is being driven by the economic
recovery, rising farm income and the upcoming general election. This would
underpin demands for consumer products, including new cars, pickup trucks
and motorcycles.
42
3. FINDINGS
In conducting the Occupational Analysis, a kick off meeting was held primarily to
strategise the Plan of Action in accordance with guidelines stated by the
Department of Skills Development (DSD) in terms of scope of study, time frame
and representation by the panel of automotive experts from both the public and
private sector as stipulated in the offer letter. After the kick off meeting, a Plan
of Action was formulated taking into consideration the activities and time frame
required.
43
44
i.
ii.
Career structure
45
iii.
Career structure
Job description
46
During brainstorming conducted with a panel of experts, the input sectors, subsector and areas of work were classified according to category and job titles as
shown in Table 4.0 and Table 5.0.
i)
Sub-sector
Sub-sector requires consideration of requirements of new and existing
jobs in Small, Medium and Enterprises (SMEs) and larger establishments,
such as Government Linked Companies (GLCs) and Multi National
Companies (MNCs), for growth-related industries.
47
48
AUTOMOTIVE INDUSTRY
Sub-sector
Manufacturing Engineering
Area
Clay Model
Vehicle Body
Design
Vehicle Interior
Design
Vehicle
Equipment
Design
Vehicle Chassis
Design
Vehicle
Electrical
Design
Vehicle
Powertrain
Design
Commercial
Vehicle Body
Building
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Job Area
LEVEL 6
Commercial
Vehicle Body
Building Project
Manager*
Commercial
Vehicle Body
Building
Designer*
LEVEL 5
Clay Model
Designer*
Vehicle Body
Designer*
Vehicle Interior
Designer*
Vehicle
Equipment
Designer*
Vehicle Chassis
Designer*
Vehicle
Electrical
Designer*
Vehicle
Powertrain
Designer*
LEVEL 4
Clay Model
Draughtsman*
Vehicle Body
Draughtsman*
Vehicle Interior
Draughtsman*
Vehicle
Equipment
Draughtsman*
Vehicle Chassis
Draughtsman*
Vehicle
Electrical
Draughtsman*
Vehicle
Powertrain
Draughtsman*
Commercial
Vehicle Body
Building
Draughtsman*
LEVEL 3
Clay Model
Maker*
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 2
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 1
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
49
AUTOMOTIVE INDUSTRY
Sub-sector
Production
Area
Motorcycle
Job Area
Stamping
Welding Shop
Assembly Shop
Paint Shop
Plant Maintenance
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
Motorcycle Quality
Control Manager*
Motorcycle Plant
Maintenance
Manager*
Motorcycle Quality
Control Executive*
Motorcycle Plant
Maintenance
Executive*
LEVEL 5
LEVEL 4
LEVEL 3
Stamping Senior
Operator*
Motorcycle Production
Senior Welder*
Assembly Senior
Operator*
Motorcycle Senior
Painter*
Motorcycle Quality
Controller*
LEVEL 2
Stamping
Operator*
Motorcycle Production
Welder*
Assembly Operator*
Motorcycle Painter*
No Level
LEVEL 1
Stamping Junior
Operator*
Motorcycle Production
Junior Welder*
Assembly Junior
Operator*
Motorcycle Junior
Painter*
No Level
50
Motorcycle Plant
Maintenance
Supervisor*
Motorcycle Plant
Maintenance Senior
Technician*
Motorcycle Plant
Maintenance
Technician*
AUTOMOTIVE INDUSTRY
Subsector
Production
Area
Passenger Vehicle
Job
Area
Stamping
Body Shop
Engine Assembly
Transmission
Assembly
Paint Shop
Plant
Maintenance
Quality Control
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 5
Paint Shop
Manager*
LEVEL 4
Paint Shop
Executive*
LEVEL 3
Stamping Shop
Supervisor*
Passenger
Vehicle Body
Shop
Supervisor*
Passenger Vehicle
Trim & Final
Supervisor*
Passenger Vehicle
Engine Assembly
Supervisor*
Passenger Vehicle
Transmission
Assembly
Supervisor*
Paint Shop
Supervisor*
LEVEL 2
Stamping Shop
Senior
Operator*
Passenger
Vehicle Body
Shop Senior
Operator*
Passenger Vehicle
Trim & Final
Senior Operator*
Passenger Vehicle
Engine Assembly
Senior Operator*
Passenger Vehicle
Transmission
Assembly Senior
Operator*
LEVEL 1
Stamping Shop
Operator*
Passenger
Vehicle Body
Shop Operator*
Passenger Vehicle
Trim & Final
Operator*
Passenger Vehicle
Engine Assembly
Operator*
Passenger Vehicle
Transmission
Assembly
Operator*
Paint Shop
Operator*
51
Passenger Vehicle
Plant
Maintenance
Manager*
Passenger Vehicle
Plant
Maintenance
Executive*
Passenger Vehicle
Plant
Maintenance
Supervisor*
Passenger Vehicle
Plant
Maintenance
Senior
Technician*
Passenger Vehicle
Plant
Maintenance
Technician*
Passenger Vehicle
Quality Control
Manager*
Passenger Vehicle
Quality Control
Executive*
Passenger Vehicle
Quality Controller*
Passenger Vehicle
Quality Control
Inspector*
No Level
AUTOMOTIVE INDUSTRY
Sub-sector
Production
Area
Job Area
Body Shop
Paint Shop
Quality Control
Plant Maintenance
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
Heavy Commercial
Vehicle Quality Control
Manager*
Heavy Commercial
Vehicle Quality Control
Executive*
Heavy Commercial
Vehicle Plant
Maintenance Manager*
Heavy Commercial
Vehicle Plant
Maintenance Executive*
Heavy Commercial
Vehicle Plant
Maintenance Supervisor*
No Level
LEVEL 5
LEVEL 4
LEVEL 3
Heavy Commercial
Vehicle Body Shop
Supervisor*
Heavy Commercial
Vehicle Paint Shop
Supervisor*
Heavy Commercial
Vehicle Trim & Final
Supervisor*
Heavy Commercial
Vehicle Quality
Controller*
LEVEL 2
Heavy Commercial
Vehicle Body Shop Senior
Operator*
Heavy Commercial
Vehicle Paint Shop
Senior Operator*
Heavy Commercial
Vehicle Trim & Final
Senior Operator*
Heavy Commercial
Vehicle Quality Control
Inspector*
LEVEL 1
Heavy Commercial
Vehicle Body Shop
Operator*
Heavy Commercial
Vehicle Paint Shop
Operator*
Heavy Commercial
Vehicle Trim & Final
Operator*
No Level
52
Heavy Commercial
Vehicle Plant
Maintenance Senior
Technician*
Heavy Commercial
Vehicle Plant
Maintenance Technician*
Production Logistics
Manager*
Production Logistics
Executive*
Production Logistics
Controller*
Storekeeper*
Junior Storekeeper*
AUTOMOTIVE INDUSTRY
Sub-sector
After Sales
Area
Motorcycle
Passenger Vehicle
Job Area
Services
NGV
LEVEL 8
No Level
No Level
No Level
LEVEL 7
No Level
No Level
LEVEL 6
No Level
LEVEL 5
AirConditioning
Tyre
Accessories
Spray Painting
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Motorcycle
After Sales
Manager*
No Level
No Level
No Level
No Level
No Level
LEVEL 4
Motorcycle
After Sales
Executive*
No Level
No Level
No Level
No Level
No Level
LEVEL 3
Motorcycle
Service
Supervisor*
NGV Senior
Installer*
Motor
Vehicle
Service
Consultant*
AirConditioning
Senior
Technician*
Tyre Senior
Technician*
Accessories
Installation
Senior
Technician*
LEVEL 2
Motorcycle
Technician*
NGV
Installer*
AirConditioning
Technician*
Tyre
Technician*
Accessories
Installation
Technician*
Automotive
Senior Spray
Painter*
Automotive Senior
Panel Beater*
No Level
LEVEL 1
Motorcycle
Servicing
Technician*
No Level
Automotive Technician*
No Level
No Level
No Level
Automotive Spray
Painter*
Automotive Panel
Beater*
No Level
Motor Vehicle
Motor
Vehicle
Senior
Technician*
53
Automotive
Spray
Painting
Supervisor*
Panel Beating
No Level
Vehicle
Damage
Assessor*
Automotive
Panel
Beating
Supervisor*
Upholstery
No Level
Upholstery
Craftsman*
AUTOMOTIVE INDUSTRY
Sub-sector
After Sales
Area
Job Area
Tyre
Coach Building
Vehicle Inspection
Vehicle
Towing
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Commercial
Vehicle Body
Building
Manager*
Vehicle Inspection
Manager*
No Level
No Level
Commercial
Vehicle Body
Building
Executive*
No Level
Heavy
Commercial
Vehicle Tyre
Servicing
Technician*
Commercial
Vehicle Body
Building Senior
Craftsman*
LEVEL 5
LEVEL 4
LEVEL 3
Commercial
Vehicle Senior
Technician*
Commercial
Vehicle
Service
Consultant*
LEVEL 2
No Level
LEVEL 1
Commercial Vehicle
Maintenance Technician*
No Level
Commercial
Vehicle Body
Building
Craftsman*
Commercial
Vehicle Body
Building Junior
Craftsman*
54
Vehicle
Inspection
Executive*
Vehicle
Inspection
Quality
Executive*
Heavy
Machinery
Service
Consultant*
Senior
Towing
Operator*
No Level
Towing
Operator*
No Level
Junior
Towing
Operator*
Vehicle Examiner*
Heavy
Machinery
Senior
Technician*
AUTOMOTIVE INDUSTRY
Sub-sector
Area
Motorsport Engineering
Sales
Motorcycle Racing
Team Development
Go-Kart
Racing Team
Development
Go-Kart Racing
Rally/Production
Race/GP/ Drifting
Formula 3 (F3)
Job Area
Motor Vehicles
LEVEL 8
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
Formula 3 Team
Technical Expert*
LEVEL 5
Automotive Sales
Manager*
Motorsport Team
Manager*
Formula 3 Team
Technical Advisor*
LEVEL 4
Automotive Sales
Executive*
Motorsport Team
Technical Executive*
Formula 3 Technical
Crew*
LEVEL 3
Automotive Senior
Sales Supervisor*
Motorcycle Racing
Crew*
Motorsport Racing
Crew*
No Level
LEVEL 2
Automotive Sales
Advisor*
No Level
No Level
No Level
No Level
LEVEL 1
No Level
No Level
No Level
No Level
No Level
55
Sub-sector
Area
Job Area
a) Clay Model
Automotive
Manufacturing
Engineering
c) Vehicle Interior Design
56
Sub-sector
Area
Job Area
Automotive
Manufacturing
Engineering
57
Sub-sector
Area
Job Area
a) Stamping
Automotive
Production
Motorcycle
b) Welding Shop
58
Sub-sector
Area
Job Area
c) Assembly
Shop
Automotive
Production
Motorcycle
d) Paint Shop
e) Final Quality
Control
59
Sub-sector
Area
Job Area
f) Plant
Maintenance
Automotive
Production
Passenger
Vehicle
a) Stamping
60
Sub-sector
Area
Job Area
b) Body Shop
Automotive
Production
Passenger
Vehicle
61
Sub-sector
Area
Job Area
d) Engine
Assembly
Automotive
Production
Passenger
Vehicle
e) Transmission
Assembly
62
Sub-sector
Area
Job Area
f) Paint Shop
Automotive
Production
Passenger
Vehicle
g) Plant
Maintenance
63
Sub-sector
Area
Job Area
Passenger
Vehicle
Automotive
h) Quality
Control
Production
Heavy
Commercial
Vehicle
a) Body Shop
64
Sub-sector
Area
Job Area
b) Paint Shop
Automotive
Production
Heavy
Commercial
Vehicle
65
Sub-sector
Area
Job Area
d) Quality
Control
Automotive
Production
Heavy
Commercial
Vehicle
e) Plant
Maintenance
66
Sub-sector
Production
Area
Job Area
f) Logistics
Automotive
After Sales
a) Services
Motorcycle
b) NGV
Passenger
Vehicle
67
Sub-sector
Area
Job Area
c) Motor
Vehicle
Automotive
After Sales
Passenger
Vehicle
d) Air
Conditioning
e) Tyre
f) Accessories
68
Sub-sector
Area
Job Area
g) Spray
Painting
Automotive
After Sales
Passenger
Vehicle
h) Panel
Beating
69
Sub-sector
Area
Job Area
Passenger
Vehicle
Automotive
After Sales
i) Upholstery
Heavy
Commercial
Vehicle
a) Commercial
Vehicle
b) Tyre
70
Sub-sector
Area
Job Area
Heavy
c) Body
Commercial
Building
Vehicle
Automotive
After Sales
d) Vehicle Inspection
71
Sub-sector
Area
Job Area
e) Heavy Machinery/Earth
Moving Equipment
After Sales
Automotive
e) Vehicle Towing
Sales
f) Sales
72
Sub-sector
Area
Job Area
Motorcycle
Racing Team
Development
Automotive
a) Racing Team
Development
Go-Kart
b) Go-Kart
Racing
Motor
Vehicle
c) Rally/
Production
Race/GP/
Drifting
Formula 3
d) Formula 3
(F3)
Motorsport
Engineering
73
i)
74
Table 6.0: List of Critical Job Titles in the Short and Medium Terms
Item
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
1.
112
2.
113
3.
114
4.
116
5.
117
6.
119
7.
120
8.
122
9.
123
10.
125
11.
126
12.
128
13.
129
14.
131
15.
132
16.
134
136
137
139
17.
18.
19.
75
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
20.
142
21.
Stamping Operator
143
22.
144
23.
145
24.
146
25.
147
26.
148
27.
Assembly Operator
149
28.
150
29.
151
30.
153
31.
Motorcycle Painter
154
32.
156
33.
157
34.
159
35.
160
162
163
164
36.
37.
38.
76
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
39.
40.
41.
42.
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
166
168
170
172
43.
174
44.
175
45.
176
177
178
179
180
183
185
187
188
189
46.
47.
48.
49.
50.
51.
52.
53.
54.
77
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
55.
56.
57.
58.
59.
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
191
192
193
194
196
60.
198
61.
199
62.
201
63.
203
64.
205
207
209
211
213
215
217
219
65.
66.
67.
68.
69.
70.
71.
78
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
Short Term
(1-3 years)
79
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
221
222
224
225
226
227
228
229
231
234
236
238
240
242
244
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
87.
88.
89.
90.
91.
92.
93.
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
246
248
250
252
254
256
258
94.
Junior Storekeeper
260
95.
Storekeeper
261
96.
262
97.
263
98.
265
99.
268
100.
Motorcycle Technician
270
101.
272
102.
274
103.
276
104.
NGV Installer
278
80
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
105.
280
106.
Automotive Technician
282
107.
284
108.
286
288
290
292
109.
110.
111.
112.
Air-conditioning Technician
294
113.
Air-conditioning Senior
Technician
296
114.
Tyre Technician
297
115.
299
301
303
116.
117.
Accessories Installation
Technician
Accessories Installation Senior
Technician
118.
305
119.
306
120.
307
121.
308
122.
309
81
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
123.
124.
125.
126.
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
311
312
314
316
127.
Upholstery Craftsman
318
128.
Commercial Vehicle
Maintenance Technician
320
129.
323
325
327
329
331
333
335
336
337
338
130.
131.
132.
133.
134.
135.
136.
137.
138.
82
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
Item
139.
339
140.
Vehicle Examiner
341
141.
342
142.
344
143.
345
144.
347
145.
349
351
353
355
357
146.
147.
148.
149.
150.
359
151.
Towing Operator
361
152.
363
153.
366
154.
367
155.
369
156.
371
83
Table 6.0: List of Critical Job Titles in the Short and Medium Terms (continued)
Item
Short Term
(1-3 years)
Medium
Term
(4-5 years)
Reference
(Page No. in
OD)
157.
373
158.
374
159.
375
160.
376
161.
377
162.
378
163.
379
164.
380
165.
381
166.
382
Total
166
84
SECTOR
Automotive
Industry
SUB-SECTOR
LEVEL
TOTAL
NL
L1
L2
L3
L4
L5
L6
L7
L8
Manufacturing
Engineering
19
Production
17
19
20
12
11
79
After Sales
12
19
54
Sales
Motorsport
Engineering
10
25
32
44
32
30
166
85
166
Under the Automotive Industry, 166 job titles have been identified. Each job title
is given a job description by the industry. This chapter will include the
Occupational Description (OD) for each of the job titles.
OD can be used as a reference for the listing of competencies for the respective
job titles and can also be used as a reference during the development of the
NOSS document.
Please refer to Annex 3 for the Occupational Description.
It also refers to the clustering process of the job functions of a job which is
performed horizontally (area) or vertically (level), or both, to create a new job
areas multitasking and multi-skilling requirements. However, in some
circumstances, the necessary combination depends on the needs of industry.
Statutory/regulatory body
Recognition
86
87
AUTOMOTIVE INDUSTRY
Sub-sector
Manufacturing Engineering
Area
Clay Model
Vehicle Body
Design
Vehicle
Interior
Design
Vehicle
Equipment
Design
Vehicle
Chassis Design
Vehicle
Electrical
Design
Vehicle
Powertrain
Design
Commercial
Vehicle Body
Building
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Job Area
LEVEL 6
Commercial
Body Building
Designing
Vehicle Designing
LEVEL 5
Clay Model
Designing
Vehicle Body
Designing
Vehicle
Interior
Designing
Vehicle
Equipment
Designing
Vehicle
Chassis
Designing
Vehicle
Electrical
Designing
Vehicle
Powertrain
Designing
Commercial
Body Building
Designing
LEVEL 4
Clay Model
Designing
Vehicle Body
Designing
Vehicle
Interior
Designing
Vehicle
Equipment
Designing
Vehicle
Chassis
Designing
Vehicle
Electrical
Designing
Vehicle
Powertrain
Designing
Commercial
Body Building
Designing
LEVEL 3
Clay Modelling
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 2
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 1
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
88
AUTOMOTIVE INDUSTRY
Sub-sector
Production
Area
Motorcycle
Job Area
Stamping
Welding Shop
Assembly Shop
Paint Shop
Final QC
Plant Maintenance
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
Motorcycle
Quality Control
Management
Motorcycle Plant
Maintenance
Management
Motorcycle
Paint Shop
Operation
Motorcycle
Quality Control
Operation
Motorcycle Plant
Maintenance
Administration
Assembly
Operation
Motorcycle
Painting
Motorcycle
Quality
Controlling
Motorcycle Plant
Maintenance
Operation
Assembly
Operation
Motorcycle
Painting
Motorcycle
Quality Control
Inspection
Assembly
Operation
Motorcycle
Painting
No Level
Motorcycle Plant
Maintenance
Operation
Motorcycle Plant
Maintenance
Operation
LEVEL 5
LEVEL 4
LEVEL 3
LEVEL 2
LEVEL 1
Motorcycle
Welding
Operation
Motorcycle
Stamping
Operation
Motorcycle
Stamping
Operation
Motorcycle
Welding
Operation
Motorcycle
Welding
Operation
89
AUTOMOTIVE INDUSTRY
Sub-sector
Production
Area
Passenger Vehicle
Job Area
Stamping
Body Shop
Engine Assembly
Transmission
Assembly
Paint Shop
Plant
Maintenance
Quality Control
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Passenger Vehicle
Plant
Maintenance
Management
Passenger Vehicle
Plant
Maintenance
Operation
Administration
Passenger
Vehicle Quality
Control
Management
Passenger Vehicle
Paint Shop
Operation
Passenger Vehicle
Plant
Maintenance
Passenger
Vehicle Quality
Controlling
Passenger Vehicle
Paint Shop
Operation
Passenger Vehicle
Plant
Maintenance
Passenger
Vehicle Quality
Control
Inspection
Passenger Vehicle
Paint Shop
Operation
Passenger Vehicle
Plant
Maintenance
No Level
LEVEL 5
LEVEL 4
Passenger Vehicle
Paint Shop
Management
Passenger Vehicle
Paint Shop
Operation
Administration
LEVEL 3
Passenger Vehicle
Stamping
Operation
Passenger
Vehicle Body
Shop Operation
Passenger
Vehicle Trim &
Final Operation
Passenger
Vehicle Engine
Assembly
Operation
LEVEL 2
Passenger Vehicle
Stamping
Operation
Passenger
Vehicle Body
Shop Operation
Passenger
Vehicle Trim &
Final Operation
Passenger
Vehicle Engine
Assembly
Operation
LEVEL 1
Passenger Vehicle
Stamping
Operation
Passenger
Vehicle Body
Shop Operation
Passenger
Vehicle Trim &
Final Operation
Passenger
Vehicle Engine
Assembly
Operation
90
Passenger
Vehicle
Transmission
Assembly
Operation
Passenger
Vehicle
Transmission
Assembly
Operation
Passenger
Vehicle
Transmission
Assembly
Operation
Passenger
Vehicle Quality
Control
Operation
AUTOMOTIVE INDUSTRY
Sub-sector
Production
Area
Job Area
Body Shop
Paint Shop
Quality Control
Plant Maintenance
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 5
Heavy Commercial
Quality Control
Management
LEVEL 4
Heavy Commercial
Quality Control
Operation
LEVEL 3
LEVEL 2
LEVEL 1
Heavy Commercial
Vehicle Body Shop
Operation
Heavy Commercial
Vehicle Body Shop
Operation
Heavy Commercial
Vehicle Paint Shop
Operation
Heavy Commercial
Vehicle Paint Shop
Operation
Heavy Commercial
Vehicle Trim & Final
Operation
Heavy Commercial
Vehicle Trim & Final
Operation
Heavy Commercial
Vehicle Body Shop
Operation
Heavy Commercial
Vehicle Paint Shop
Operation
Heavy Commercial
Vehicle Trim & Final
Operation
91
Heavy Commercial
Quality Controlling
Heavy Commercial
Quality Control
Inspection
No Level
Heavy Commercial
Vehicle Plant
Maintenance
Management
Heavy Commercial
Vehicle Plant
Maintenance
Operation
Administration
Heavy Commercial
Vehicle Plant
Maintenance
Heavy Commercial
Vehicle Plant
Maintenance
Heavy Commercial
Vehicle Plant
Maintenance
Production Logistics
Management
Production Logistics
Administration
Production Logistics
Operation
Production Logistics
Operation
Production Logistics
Operation
AUTOMOTIVE INDUSTRY
Subsector
After Sales
Area
Motorcycle
Passenger Vehicle
Job Area
Services
NGV
LEVEL 8
No Level
No Level
No Level
LEVEL 7
No Level
No Level
LEVEL 6
No Level
No Level
LEVEL 5
Motorcycle
After Sales
Management
No Level
LEVEL 4
Motorcycle
After Sales
Operation
No Level
LEVEL 3
Motorcycle
Rectification
Work
NGV
Installation
& Servicing
LEVEL 2
Motorcycle
Rectification
Work
No Level
LEVEL 1
Motorcycle
Servicing &
Maintenance
No Level
AirConditioning
Tyre
Accessories
Spray
Painting
Panel Beating
Upholstery
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
AirConditioning
Installation
& Servicing
Tyre
Servicing
Accessories
Installation
Spray
Painting
Vehicle
Damage
Claim
Upholstery
Craftsmanship
Motor Vehicle
Rectification Work
No Level
No Level
No Level
Spray
Painting
Automotive Panel
Beating
No Level
Automotive
Maintenance
No Level
No Level
No Level
Spray
Painting
Automotive Panel
Beating
No Level
Motor Vehicle
Motor
Vehicle
Diagnosis
Motor
Vehicle
Service
Consultant
92
Automotive
Panel
Beating
AUTOMOTIVE INDUSTRY
Sub-sector
After Sales
Area
Job Area
Commercial Vehicle
Tyre
Body Building
Vehicle
Inspection
Vehicle Towing
LEVEL 8
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
No Level
No Level
No Level
No Level
Vehicle
Inspection
Management
No Level
Vehicle
Inspection
Operation
No Level
LEVEL 5
No Level
LEVEL 4
No Level
LEVEL 3
Commercial
Vehicle
Diagnosis
Commercial
Vehicle Service
Consultant
Heavy
Commercial
Vehicle Tyre
Servicing
LEVEL 2
No Level
LEVEL 1
No Level
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
Commercial
Vehicle Body
Building
Craftsmanship
93
Vehicle
Inspection
Heavy Machinery
Diagnosis
Heavy
Machinery
Service
Consultant
Towing Services
No Level
No Level
No Level
No Level
AUTOMOTIVE INDUSTRY
Sub-sector
Motorsport Engineering
Area
Sales
Job Area
Motorcycle Racing
Team Development
Go-Kart
Racing Team
Development
Go-Kart Racing
Rally/ Production
Race/GP/ Drifting
Formula 3 (F3)
Motor Vehicles
LEVEL 8
No Level
No Level
No Level
No Level
No Level
LEVEL 7
No Level
No Level
No Level
No Level
No Level
LEVEL 6
No Level
No Level
No Level
No Level
Formula 3 Team
Management
LEVEL 5
Automotive Sales
Management
Motorsport Team
Management
Formula 3 Team
Operation &
Administration
LEVEL 4
Automotive Sales
Administration
Motorsport Team
Operation &
Administration
Formula 3 Technical
Operation
LEVEL 3
Automotive Sales
Motorcycle Racing
Technical Operation
Go-Kart Technical
Operation
Motorsport Technical
Operation
No Level
LEVEL 2
Automotive Sales
No Level
No Level
No Level
No Level
LEVEL 1
No Level
No Level
No Level
No Level
No Level
94
In ensuring progress and high profitability for the industry, support from other
industries is essential. For the automotive industry, there are many supporting
industries involved including logistic, manufacturing and ICT, among others as
shown in Table 9.0.
Logistics
Sub-sector
i. Facilities Service
Provider
ii. Road Transport
Service Provider
iii. Integrated Service
Provider
iv. Terminal Operation
Service Provider
v. Multimodal
Transport Operator
(MTO) Transport
Operator Service
Provider
vi. Sea Transport
Service Provider
vii. Distribution Service
Provider
viii. Rail Transport
Service Provider
95
Support Area
The logistics industry covers four
main modes of transportation
i.e. sea, land, air and rail to
enhance
the
country's
industrialisation
and
international trade. The logistics
industry comprises largely of
single
specialised
service
providers such as freight
forwarders,
transport
and
warehousing companies. The
logistics industry uses the
automotive industry as one of
the mechanisms to transport
goods from one point to another.
Sector/ Industry
i.
Metal-Based
Production
Plastic-Based
Production
Electronic Product
Production
Construction
Material Production
Wood-Based Product
Production
Textile & Apparel
Production
Rubber-Based
Product Production
Production
is
simply
the
conversion of inputs into
outputs. It is an economic
process that uses resources to
create a commodity that is
suitable for exchange. This can
include manufacturing, storing,
shipping and packaging. The
production industry helps the rail
industry
by
improving
manufactured goods including
tools, equipment and materials.
Structural
Fabrication
Fabrication Small,
Medium &
Enterprise (SME)
Structural Welding
System Integration
Data Management
ICT System
Application System
Development
v. ICT Security
ii.
iii.
Production
&
Manufacturing iv.
v.
vi.
vii.
i.
Welding
ii.
iii.
Information &
Communication
Technology (ICT)
Support Area
i.
ii.
iii.
iv.
96
Sector/ Industry
Electrical
Industry
i.
ii.
Electrical
Electrification
i.
ii.
iii.
Metal Working
Power Generating
Operation Control
i.
ii.
Power Management
Printed Circuit
Board
Optical Electronics
Repair Services
Micro Electronics
Machinery &
Equipment
Electronic
iii.
iv.
v.
97
Support Area
The electrical sector can be
defined as job scopes dealing
with
electrically
powered
machines or vehicles. It is also
related to producing products or
those operated by electricity.
The machinery and equipment
industry assumes an important
role
in
the
industrial
development of the country, in
view of its extensive linkages to
major economic sectors such as
manufacturing, construction and
transportation. The industry
produces a wide variety of
machinery and equipment for
various uses such as power
generation, specific industry
processing, metal working and
general
industrial
activities
including for the automotive
industry
The electronics product category
can be sub-divided into three
segments which are electronic
components,
including
semiconductors,
passive
components
and
other
components, such as printed
circuit boards, metal stamped
parts and precision plastic parts.
All electronic parts used by the
automotive
industry
are
produced
by
electronics
manufacturers.
Sector/ Industry
i.
Mechatronics
Professional
Services
Business
Management
ii.
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
i.
ii.
iii.
iv.
Industrial
Automation
Civil Infrastructure
Surveyor
Finance
Insurance
Property
Market Research
Management
Consultant
Legal & Secretariat
Advertising
E-Administrator
Secretary
Corporate
Management
Human Resources
98
Support Area
The
Mechatronics
industry
concentrates on mechanics,
electronics,
control
and
molecular engineering as well as
computing to produce simpler,
economical
and
versatile
systems.
The
Mechatronics
industry
helps
advancing
automotive technology to be
more reliable and efficient.
Apart from the products and
services offered, the service
industry is really dependent on
the people's quality and skills in
ensuring the success of the
industry. The Business &
Professional Services sector acts
as the backbone to all other
industries including automotive.
Business
management
is
associated with the running of a
company such as controlling,
leading, monitoring and planning
a business operation. This sector
supports
all
automotive
companies in managing the
business aspect.
Support Area
Construction is the act or
method of building including
construction, alteration, repairs
and demolition. The construction
industry contributes to the
automotive
industry
by
constructing facilities.
i.
ii.
iii.
Building
Construction
Architectural
Structural
Civil
Plant Machinery
Construction Site
Supervisory
Safety & Security
Guard Services
Cash In Transit
i.
Insurance Claims
Sector/ Industry
i.
Construction
Industry
Security Services
ii.
iii.
iv.
v.
vi.
Insurance
Industry
*** Occupational Framework for each sector can be obtained from Department
Of Skills Development (www.dsd.gov.my)
99
One of the key strategies in achieving Malaysias Vision 2020 is the Malaysia
Incorporated concept. Under this concept, Malaysian companies should assess
the criteria of strategic intent, competitive marketing, quality products,
competitive innovation, competitive human resource management, sense of
national pride and professionalism. Hopefully, our national carmakers will work
hard to achieve these criteria to enable them to have a niche in the ASEAN and
100
global market in future amidst intense competition from ASEAN countries such
as Thailand and from Chinas automobile industry.
4.2 Conclusion
The automotive industry is very important not only for the size but also because
it plays a crucial role in connecting other economic factors with each other.
Employees with medium qualification comprise the highest share in the
transport and logistics sector. There is a visible tendency for skills need to shift
101
from low qualification levels towards medium and higher qualification levels. The
most important skills will be those related to complying with new and stricter
environment and safety regulations.
4.3 Recommendation
102
BIBLIOGRAPHY
Economic Planning Unit 2010. Prime Ministers Department: Tenth Malaysia Plan 20112015: http://www.pmo.gov.my/dokumenattached/RMK/RMK10_E.pdf (2 April
2012: 08.30 am).
IMP3 Third Industrial Master Plan (2006 2020): http://webevents.bernama.
com/events/imp3/ (2 April 2012: 10.05 am)
E-NOSS. Jabatan Pembangunan Kemahiran.2008: http://www.nvtc.gov.my/
enoss/index.html (2 April 2012: 12.00 pm).
List Of Occupational Job Analysis : http://dsd.gov.my/index.php? option=com
content&view=article&id=328&lang=en (2 April 2012: 15.10 am).
Brazil Automotive Industry Overview: http://www.havasdigital.com/wpcontent/
uploads/2011/09/HD_Automotive Brazil_ GenericSept11.pdf (6 April 2012: 10.15
am).
Central and East Europe Automotive Industry Overview: http://eee.pwcglobal.
com/about/ documents/Central%20and%20East%20Europe%20overview.pdf (7
April 2012: 11.30 am).
Automotive Industry Analysis: http://www.srl.gatech.edu/Members /bbradley/
me6753.industryanalysis.teamA.pdf (7 April 2012:14.45 pm).
Overview of PROTON: http://www.PROTON.com/ (7 April 2012: 15.00 am).
Overview of PERODUA: http://www.PERODUA.com.my/ (8 April 2012: 11.00 am).
Malaysian Automotive Industry Outlook: http://www.mida.gov.my/ (8 April 2012: 12.30
pm).
Overview of JPJ: http://portal.jpj.gov.my (8 April 2012: 14.10 pm).
Overview of PUSPAKOM: http://www.PUSPAKOM.com.my/en/ (9 April 2012: 16.10 pm).
Overview of Ministry Of Transportation: http://www.mot.gov.my/ Division/Pages
/Land.aspx (8 April 2012: 19.00 pm).
103
Level Description
Achievement at this level reflects the ability to use relevant knowledge, skills and
procedures to complete routine and predictable tasks that include responsibility for
completing tasks and procedures subject to direction or guidance.
Achievement at this level reflects the ability to select and use relevant knowledge, ideas,
skills and procedures to complete well-defined tasks and address straightforward
problem. It includes taking responsibility for completing tasks and procedures, and
exercising autonomy and judgment subject to overall direction or guidance.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to complete task and address problems that are well defined with a
measure of complexity. It includes taking responsibility for initiating and completing tasks
and procedures as well as exercising autonomy and judgments within limited parameter.
It also reflects awareness of different perspectives or approaches within an area of study
or work.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to address problems that are well defined but complex and nonroutine. It includes taking responsibility for overall courses of action as well as exercising
autonomy and judgment within fairly broad parameters. It also reflects under-standing of
different perspective or approaches within an area of study or work.
Achievement at this level reflects the ability to identify and use relevant understanding,
methods and skills to address broadly-defined, complex problems. It includes taking
responsibility for planning and developing courses of action as well as exercising
autonomy and judgment within broad parameters. It also reflects understanding of
different perspectives, approaches or schools of thought and the reasoning behind them.
Achievement at this level reflects the ability to refine and use relevant understanding,
methods and skills to address complex problems that have limited definition. It includes
taking responsibility for planning and developing courses of action that are able to
underpin substantial change or development, as well as exercising broad autonomy and
judgment. It also reflects an understanding of different perspectives, approaches of
schools of thought and the theories that underpin them.
Achievement at this level reflects the ability to reformulate and use relevant
understanding, methodologies and approaches to address problematic situations that
involve many interacting factors. It includes taking responsibility for planning and
developing courses of action that initiate or underpin substantial change or development,
as well as exercising broad autonomy and judgment. It also reflects an understanding of
theoretical and relevant methodological perspectives, and how they affect their area of
study or work.
Achievement at this level reflects the ability to develop original understanding and
extend an area of knowledge or professional practice. It reflects the ability to address
problematic situations that involve many complexes, interacting factors through initiating,
designing and undertaking research, development or strategic activities. It involves the
exercise of broad autonomy, judgement and leadership in sharing responsibility for the
development of a field of work or knowledge, or for creating substantial professional or
organisational change. It also reflects a critical understanding of relevant theoretical and
methodological perspectives and how they affect the field of knowledge or work.
105
NAME
POSITION
EXPERTISE
MANAGER
AUTOMOTIVE-AFTER
SALES
ORGANISATION
KCB AUTO BODYPARTS & SERVICES
SDN. BHD.
MANAGER
AUTOMOTIVE-AFTER
SALES
MANAGER
AUTOMOTIVE-AFTER
SALES
SERVICE MANAGER
AUTOMOTIVEPRODUCTION
SENIOR MANAGER
AUTOMOTIVE-AFTER
SALES
SERVICE MANAGER
AUTOMOTIVE-AFTER
SALES
HONDA AUTOWORLD
ASIA SDN. BHD.
SENIOR EXECUTIVE
AUTOMOTIVEPRODUCTION
PROTON HOLDINGS
BHD.
SERVICE MANAGER
AUTOMOTIVEPRODUCTION
SUZUKI ASSEMBLERS
MALAYSIA SDN. BHD.
HEAD OF PLANNING
AND COMPETENCY
AUTOMOTIVE-TRAINING
DRB-HICOM
AUTOMOTIVE
10
QUALITY SENIOR
EXECUTIVE
AUTOMOTIVEREGULATORY BODIES
11
SERVICE MANAGER
AUTOMOTIVE-AFTER
SALES
VEEMER MOTORS
SDN. BHD.
107
108
ANNEX 3:
Notes:
*Critical Job Title
113
114
Notes:
*Critical Job Title
115
Notes:
*Critical Job Title
116
117
Notes:
*Critical Job Title
118
Notes:
*Critical Job Title
119
120
Notes:
*Critical Job Title
121
Notes:
*Critical Job Title
124
Notes:
*Critical Job Title
125
Notes:
*Critical Job Title
127
Notes:
*Critical Job Title
130
Notes:
*Critical Job Title
131
Notes:
*Critical Job Title
133
MANUFACTURING ENGINEERING
LEVEL 6
VEHICLE DESIGN PROJECT MANAGER*
A Vehicle Design Project Manager is designated to plan, execute and finalise projects
according to strict deadlines and within budget. This includes acquiring resources and
coordinating the efforts of team members and third-party contractors or consultants in
order to deliver projects according to plan. A Vehicle Design Project Manager will also
define the projects objectives and oversee quality control throughout its life cycle.
Notes:
*Critical Job Title
135
Notes:
*Critical Job Title
138
139
5. define project scope, goals and deliverables that support business goals in
collaboration with senior management and stakeholders;
6. develop full-scale project plans and associated communications documents;
7. liaise with project stakeholders on an ongoing basis;
8. estimate the resources and participants needed to achieve project goals;
9. draft and submit budget proposals and recommend subsequent budget changes
where necessary;
10. determine and assess need for additional staff and/or consultants and make the
appropriate recruitments if necessary during project cycle;
11. set and continually manage project expectations with team members and other
stakeholders;
12. delegate tasks and responsibilities to appropriate personnel;
13. identify and resolve issues and conflicts within the project team;
14. identify and manage project dependencies and critical paths;
15. plan and schedule project timelines and milestones using appropriate tools;
16. track project milestones and deliverables;
17. develop and deliver progress reports, proposals, requirements, documentation and
presentations;
18. determine the frequency and content of status reports from the project team,
analyse results and troubleshoot problem areas; and
19. proactively manage changes in project scope, identify potential crises and devise
contingency plans.
Notes:
*Critical Job Title
140
SUB-SECTOR: PRODUCTION
Notes:
*Critical Job Title
142
Notes:
*Critical Job Title
143
Notes:
*Critical Job Title
144
Notes:
*Critical Job Title
146
Notes:
*Critical Job Title
148
Notes:
*Critical Job Title
149
151
Notes:
*Critical Job Title
152
A Motorcycle Painter is designated to perform pre-preparation activities, paint pretreated parts, perform paint parameter and perform equipment maintenance.
Notes:
*Critical Job Title
155
157
Notes:
*Critical Job Title
158
160
Notes:
*Critical Job Title
161
164
13. carry out pump unit, cooling and heating system service; and
14. comply with safety rules and regulations.
Notes:
*Critical Job Title
165
166
Notes:
*Critical Job Title
167
168
Notes:
*Critical Job Title
169
170
Notes:
*Critical Job Title
171
172
Notes:
*Critical Job Title
173
Notes:
*Critical Job Title
174
Notes:
*Critical Job Title
175
Notes:
*Critical Job Title
176
2.
3.
4.
5.
6.
7.
8.
9.
A Passenger Vehicle Trim & Final Senior Operator will be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
182
Notes:
*Critical Job Title
183
184
Notes:
*Critical Job Title
185
8. plan and establish work schedules, assignments and production sequences to meet
production goals;
9. requisite materials, supplies, equipment parts or repair services;
10. observe work and monitor gauges, dials and other indicators to ensure that
operators conform to production or processing standards;
11. recommend or execute personnel actions such as hiring, evaluations and
promotions;
12. maintain operations data such as time, production and cost records and prepare
management reports of production results;
13. determine standards, budgets, production goals and rates based on company
policies, equipment, labour availability and workloads; and
14. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
189
193
Notes:
*Critical Job Title
194
195
6. continually improve safety record by addressing both physical safety issues and
employee safety attitudes;
7. maintain and improve housekeeping in all areas; and
8. maintain individual skills by keeping up-to-date with the latest production and
production management concepts.
Notes:
*Critical Job Title
196
PAINT SHOP
LEVEL 1
PAINT SHOP OPERATOR*
A Paint Shop Operator is designated to perform preparation work from bare metal to
solid colour.
PAINT SHOP
LEVEL 2
PAINT SHOP SENIOR OPERATOR*
A Paint Shop Senior Operator is designated to identify, rectify and carry out various
systems of spray painting with observation on safety measures in order to achieve a
quality work.
Notes:
*Critical Job Title
199
PAINT SHOP
LEVEL 3
PAINT SHOP SUPERVISOR*
A Paint Shop Supervisor is designated to supervise of all spray painting activities and
perform supervisory functions.
Notes:
*Critical Job Title
201
PAINT SHOP
LEVEL 4
PAINT SHOP EXECUTIVE*
A Paint Shop Executive is designated to perform manpower management, staff
development, organise and manage the activities of all spray painting activities.
Notes:
*Critical Job Title
203
PAINT SHOP
LEVEL 5
PAINT SHOP MANAGER*
A Paint Shop Manager is designated to plan and organise the activities of production
and operation workers, such as budget planning, staff development and asset facilities
management.
204
Notes:
*Critical Job Title
205
Notes:
*Critical Job Title
207
Notes:
*Critical Job Title
209
Notes:
*Critical Job Title
211
Notes:
*Critical Job Title
213
Notes:
*Critical Job Title
215
products according to well defined criteria using standard physical, mechanical and/
or electrical measurements;
2. rework or reject subassemblies or finished products as required;
3. conduct and document process and system audits using written procedures as audit
standards;
4. accurately document the results of the inspections and testing;
5. maintain all controlled document files and test records in a timely and accurate
manner;
6. participate in the construction and/or revision of Standard Operating Procedure
216
to supervise;
9. work with production management and quality assurance to provide feedback to
Notes:
*Critical Job Title
217
Notes:
*Critical Job Title
219
that the companys and customers quality requirements are met on all products,
programmes, areas and functions;
3. review proposals for new testing programmes, outlines of specific testing conditions
Notes:
*Critical Job Title
220
Notes:
*Critical Job Title
222
Notes:
*Critical Job Title
223
A Heavy Commercial Vehicle Body Shop Senior Operator will be able to:
1. perform white body assembly;
2. perform repair on white body assembly;
3. perform part replacement activities;
4. perform sub-assembly inspection;
5. perform front-end assembly inspection;
6. perform rear floor assembly inspection;
7. perform rear and panel assembly inspection;
8. perform under body assembly inspection;
9. perform side structure assembly (left hand and right hand inspection); and
10. comply with safety rules and regulations.
Notes:
*Critical Job Title
224
Notes:
*Critical Job Title
226
A Heavy Commercial Vehicle Paint Shop Senior Operator will be able to:
1. perform repair work on defective areas;
2. perform primer coating process;
3. perform moist sanding process;
4. perform colour matching process;
5. perform primer spraying process;
6. perform colour spraying on complete vehicles;
7. perform oven preparations; and
8. comply with safety rules and regulations.
Notes:
*Critical Job Title
227
Notes:
*Critical Job Title
229
A Heavy Commercial Vehicle Trim & Final Operator will be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
230
Notes:
*Critical Job Title
232
A Heavy Commercial Vehicle Trim & Final Senior Operator will be able to:
1.
2.
3.
4.
5.
6.
7.
8.
9.
233
Notes:
*Critical Job Title
234
A Heavy Commercial Vehicle Trim & Final Supervisor will be able to:
1. check door trim assembly quality;
2. check inner body trim parts assembly quality;
3. check electrical trim parts assembly quality;
4. check outer trim parts assembly quality;
5. check under floor trim parts assembly quality;
6. check trim and final parts assembly quality;
7. check quality assurance processes;
8. carry out safety briefing;
235
Notes:
*Critical Job Title
236
Notes:
*Critical Job Title
238
Notes:
*Critical Job Title
240
241
Notes:
*Critical Job Title
242
243
Notes:
*Critical Job Title
244
245
7. review analysis of test results and approve accept" or reject" decisions and
recommendations for modifications.
Notes:
*Critical Job Title
246
247
Notes:
*Critical Job Title
248
249
Notes:
*Critical Job Title
250
A Heavy Commercial Vehicle Plant Maintenance Senior Technician will be able to:
1. monitor bench work activities;
2. verify bench work activities;
3. monitor component assembly activities;
4. monitor machine & equipment installation activities;
5. troubleshoot blower and suction system malfunction;
6. troubleshoot motor and pump unit system malfunction;
7. troubleshoot cooling and heating system malfunction;
8. carry out cylinder system service;
9. carry out monitor board system service;
10. carry out Programmable Logic Control (PLC) system service;
11. monitor machine and equipment service activities;
251
Notes:
*Critical Job Title
252
work,
component
assembly,
machine
and
equipment
installation,
253
Notes:
*Critical Job Title
254
255
Notes:
*Critical Job Title
256
257
Notes:
*Critical Job Title
258
LOGISTICS (PRODUCTION)
LEVEL 1
JUNIOR STOREKEEPER*
A Junior Storekeeper is designated to perform warehouse inventory control, perform
inbound goods distribution handling and perform outbound goods distribution handling.
LOGISTICS (PRODUCTION)
LEVEL 2
STOREKEEPER*
A Storekeeper is designated to receive and inspect all incoming materials and reconcile
with purchase orders, process and distribute documentation with purchase orders as
well as report, document and track damage and discrepancies on orders received.
LOGISTICS (PRODUCTION)
LEVEL 3
PRODUCTION LOGISTICS CONTROLLER*
A Production Logistics Controller is designated to perform stock receiving, stock
inspection, storage of items, stock taking, stock disposal and reconcile with purchase
orders. A Production Logistics Controller is to also process and distribute documentation
with purchase orders as well as report, document and track damage and discrepancies
on orders received and perform supervisory functions.
LOGISTICS (PRODUCTION)
LEVEL 4
PRODUCTION LOGISTICS EXECUTIVE*
A Production Logistics Executive is designated to manage warehouse inventory, manage
warehouse inbound & outbound goods distribution, handle warehouse equipment
procurement handling and manage warehouse safety & security.
262
Notes:
*Critical Job Title
263
LOGISTICS (PRODUCTION)
LEVEL 5
PRODUCTION LOGISTICS MANAGER*
A Production Logistics Manager is designated to manage warehouse operation, perform
warehouse business development, manage warehouse operation financial and manage
warehouse policy development & implementation.
264
Notes:
*Critical Job Title
265
Notes:
*Critical Job Title
269
Notes:
*Critical Job Title
271
Notes:
*Critical Job Title
273
9. ensure the after sales department delivers a high level of customer satisfaction;
10. build strong relationships with external customers and secure long term business;
11. handle customer complaints;
12. review monthly sales and profit performance;
13. comply with the Environmental Protection Act (EPA);
14. comply with Road Traffic Ordinance (RTO), Occupational Safety and Health Act
(OSHA), advertising (signboard) and inflammable goods storage regulations;
15. audit quality standards of motorcycle workshop and services;
16. conduct product failure analysis;
17. produce work reports;
18. conduct staff evaluation, staff performance and staff counselling;
19. gather technical and non-technical information and training needs;
20. propose facilities and equipment for the motorcycle workshop; and
21. set up preventive maintenance schedule for motorcycle workshop equipment.
Notes:
*Critical Job Title
275
Notes:
*Critical Job Title
277
A Natural Gas Vehicle (NGV) Installer is designated to perform Natural Gas for Vehicle
(NGV) pre-conversion, conversion and post-conversion tests, service NGV fuel and
electrical systems.
Notes:
*Critical Job Title
279
A NGV Senior Installer is designated to perform Natural Gas for Vehicle (NGV) preconversion, conversion and post-conversion tests, service NGV fuel and electrical
systems, perform NGV system fault diagnosis and perform periodical inspections.
2.
3.
arrange and get approval for NGV installation from the Regional Transport
Authority (RTA);
4.
5.
6.
7.
8.
9.
10. check electrical wiring system, selector switch, NGV gas solenoid valve, pressure
gauge and ignition timing modifier;
11. carry out complete inspection on NGV system;
280
Notes:
*Critical Job Title
281
11. replace vehicle brake pads, brake discs, brake drums and brake linings;
12. repair and replace parking brake, brake master pump, brake callipers and brake
wheel cylinder;
13. repair and replace steering tie-rod end and steering knuckle assembly;
14. repair and replace steering rack dust cover, front wheel bearings, rear wheel
bearings, vehicle suspension bushes, front and rear shock absorbers and vehicle leaf
springs assembly;
15. replace air- conditioning belt and tensioner assembly;
16. replace air-conditioning evaporator air filter;
17. recover and recycle vehicle air-conditioning refrigerant; and
18. comply with safety rules and regulations.
Notes:
*Critical Job Title
283
A Motor Vehicle Technician is designated to perform fuel system service, air induction
and exhaust system repair, engine repair, vehicle electrical system repair, vehicle
electronic system repair, manual drive train repair, automatic transmission repair,
braking system repair, steering system repair, suspension system repair, air-conditioning
system service and cooling system repair.
Notes:
*Critical Job Title
285
Notes:
*Critical Job Title
287
Notes:
*Critical Job Title
289
A Motor Vehicle After Sales Executive is designated to provide advice and services to the
customers after they have purchased a vehicle, implement motor trade regulations, set
up product quality standards, perform quality control process, administer organisational
policies and procedures of workshop, develop staff team work, evaluate staff
performance, resolve technical and non-technical problems as well as manage facilities
and equipment.
warranties;
8. be responsible for parts and accessory stock holding, such as stock takes, ordering
enquiries;
12. comply with fire department requirements;
13. comply with machinery department requirements;
14. issue service bulletins;
15. ensure the after sales department delivers a high level of customer satisfaction;
16. handle and manage customer complaints;
17. review monthly sales and profit performance;
18. ensure the after sales department achieves its targets;
19. comply to Road Traffic Ordinance (RTO), Occupational Safety and Health Act (OSHA),
Notes:
*Critical Job Title
291
operation;
3. comply with fire department requirements;
4. manage automotive parts, workshop, accessories and sales targets;
5. prepare marketing planning, budgeting and implementation;
6. manage workshop and parts department;
7. manage all processes within the departments;
8. manage parts and accessories stock holding, such as stock takes, ordering and back
orders;
9. manage after sales department so that it delivers a high level of customer
satisfaction;
292
10. build strong relationships with external customers and securing long term business;
11. manage customer complaints;
12. review monthly sales and profit performance;
13. manage quality standards of automotive workshop and services; and
14. plan business development activities.
Notes:
*Critical Job Title
293
Notes:
*Critical Job Title
295
An Air-Conditioning Senior Technician is designated to perform scheduled airconditioning maintenance, air-conditioning pipe/tube fitting, air-conditioning system's
components rectification and air-conditioning electrical/electronic system rectification
and perform supervisory functions.
13. adjust front wheel caster angle on McPherson strut and short/long arm type
suspension;
14. adjust front wheel toe angle;
15. check power assisted steering;
16. rectify vehicle ride height;
17. replace tie-rod end;
18. replace dust cover on rack and pinion steering;
19. replace shock absorber on McPherson strut;
20. replace shock absorber on wishbone suspension;
21. replace ball joint/bushing on McPherson strut;
22. replace ball joint/bushing on wishbone suspension;
23. check steering linkage on reticulating ball type steering;
24. replace i-beam suspension bushing; and
25. comply with safety rules and regulations.
Notes:
*Critical Job Title
298
Notes:
*Critical Job Title
300
301
9. spray anti rust in section areas, wheel arch area and undercarriage of the chassis
frame;
10. perform sound proofing installation;
11. perform side steps outer installation;
12. perform inverter installation; and
13. comply with safety rules and regulations.
Notes:
*Critical Job Title
302
Notes:
*Critical Job Title
304
An Automotive Panel Beater is designated to apply safety practices, prepare tools and
equipment, set equipment, maintain and use panel beater equipment, apply measuring
and testing equipment, dismantle and remove body parts and accessories as well as cut
and weld body parts.
Notes:
*Critical Job Title
306
An Automotive Senior Panel Beater is designated to carry out major smashed repairs of
vehicle body, carry out various types of measurement, evaluate body repairs and
perform welding activities.
Notes:
*Critical Job Title
308
Notes:
*Critical Job Title
310
A Vehicle Damage Assessor is designated to deal with claims made on insurance policies,
analyse vehicle damage, estimate cost for repair, prepare claims forms and estimate
contractual repair.
Notes:
*Critical Job Title
313
equipment.
An Automotive Spray Painting & Panel Beating Operation Executive will be able to:
1. carry out marketing planning, budgeting and implementation;
2. update staff knowledge and skills based on the latest technology;
3. verify claims documentations;
4. support team members in achieving their goals and directing them on day-to-day
operation;
5. comply with regulatory bodies rules and regulations;
6. build strong relationships with external customers and secure long term business;
314
Notes:
*Critical Job Title
315
Notes:
*Critical Job Title
317
12. enforce and comply with safety rules and regulations; and
13. perform administrative functions.
Notes:
*Critical Job Title
319
320
assembly;
10. service fuel lines, tank and fuel filter;
11. repair fuel feed pump, fuel injectors and fuel injection pump assembly;
12. repair manual gear box and automatic transmission linkage system;
13. repair clutch system, propeller shaft assembly and propeller transfer box/case;
14. perform front and rear axle scheduled maintenance;
15. replace half shaft assembly and front axle king pin;
16. repair hub and front axle knuckle assembly;
17. replace leaf spring assembly, suspension rubber stopper, coil spring assembly,
torsion bar assembly and stabiliser bar/anti roll bar assembly;
18. perform braking system scheduled maintenance;
19. check and repair disc brakes, brake shoe, drum brake assembly, brake cylinder
actuator, brake servo booster assembly, wheel cylinder assembly and parking brake
system
20. check air compressor assembly;
21. perform steering system scheduled maintenance;
22. replace steering fluid and filter, bearing, bush and universal joint of steering column
assembly and steering ball joints;
23. carry out wheel alignment setting/adjustments (toe-in/toe-out);
24. overhaul manual steering box;
25. carry out steering geometry setting for castor, camber and king pin inclination;
26. clean/replace hydraulic filter/strainer and hydraulic lines and tank;
27. repair hydraulic cylinders and pneumatic cylinders assembly;
28. service pneumatic lines and tank;
29. repair air compressor assembly;
30. check clutch booster/servo assembly;
321
31. check battery condition, pre-hearing device, electrical instruments and indicators,
starting system, charging system and lighting system;
32. adjust alignment of headlamp;.
33. overhaul starter motor and alternator;
34. service air-conditioning condenser filter;
35. replace air-conditioning compressor drive belts, compressor oil and air compressor
pulley;
36. service turn table assembly and towing eye/towing hooks;
37. replace trailer legs; and
38. comply with safety rules and regulations.
Notes:
*Critical Job Title
322
323
Notes:
*Critical Job Title
326
9. verify warranty and service contract coverage by examining records and papers;
explaining provisions and exclusions;
10. handle customer enquiries; and
11. offer customers products and services.
Notes:
*Critical Job Title
328
A Commercial Vehicle After Sales Executive is designated to provide advice and services
to the customers after they have purchased a vehicle, implement motor trade
regulations, set up product quality standards, perform quality control process,
administer organisational policies and procedures of workshop, develop staff team
work, evaluate staff performance, resolve technical and non-technical problems as well
as manage facilities and equipment.
Notes:
*Critical Job Title
330
331
Notes:
*Critical Job Title
332
333
Notes:
*Critical Job Title
334
Notes:
*Critical Job Title
335
Notes:
*Critical Job Title
336
Notes:
*Critical Job Title
337
338
339
Notes:
*Critical Job Title
340
Notes:
*Critical Job Title
341
342
Notes:
*Critical Job Title
343
Notes:
*Critical Job Title
344
9. maintain operations data, such as time and cost records as well as prepare
management reports of production results.
Notes:
*Critical Job Title
346
Notes:
*Critical Job Title
348
349
Notes:
*Critical Job Title
350
351
components;
18. access and react to customer complaints;
19. record the complaints and complete work order forms; and
20. enforce and comply with safety rules and regulations.
Notes:
*Critical Job Title
352
353
Notes:
*Critical Job Title
354
A Heavy Machinery After Sales Operations Executive is designated to provide advice and
services to customers after they have purchased a machine, implement motor trade
regulations, set up product quality standards, perform quality control process,
administer organisational policies and procedures of workshop, develop staff team
work, evaluate staff performance, resolve technical and non-technical problems and
manage facilities and equipment.
Notes:
*Critical Job Title
356
9. build strong relationships with external customers and securing long term business;
10. manage customer complaints;
11. review monthly sales and profit performance;
12. manage quality standards of heavy machinery/earth moving equipment workshop
and services;
13. plan quality targets and improvements;
14. manage security procedures and code of conduct as well as manage disciplinary and
leave matters; and
15. provide facilities and equipment for heavy machinery/earth moving equipment
workshop.
Notes:
*Critical Job Title
358
A Junior Towing Operator is designated to carry out minor repairs to vehicles and drive
tow-truck to move motor vehicles damaged by accident.
359
7. connecting the vehicle to the tow truck and transporting it back to the service
station or junkyard;
8. be responsible for attaching the disabled vehicle to the tow truck; and
9. comply with safety rules and regulations.
Notes:
*Critical Job Title
360
361
Notes:
*Critical Job Title
362
Notes:
*Critical Job Title
364
SUB-SECTOR: SALES
SALES
LEVEL 2
AUTOMOTIVE SALES CONSULTANT*
366
SALES
LEVEL 3
AUTOMOTIVE SENIOR SALES SUPERVISOR*
367
Notes:
*Critical Job Title
368
SALES
LEVEL 4
AUTOMOTIVE SALES EXECUTIVE*
369
Notes:
*Critical Job Title
370
SALES
LEVEL 5
AUTOMOTIVE SALES MANAGER*
Notes:
*Critical Job Title
374
Notes:
*Critical Job Title
378
Notes:
*Critical Job Title
381
Notes:
*Critical Job Title
382