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DORSETT SHEPHERDS BUSH

ACCESS STATEMENT
Dorsett Shepherds Bush welcomes people with disabilities and has developed an
Access Statement to address some of the more common issues that disabled
people face. Recognition has been given to include guests with an impairment,
which could include: Mobility, Sight, Hearing, Learning Disabilities or any hidden
impairment. Dorsett Shepherds Bush understands that every guest has different
needs and is committed to ensure that our hotel facilities are accessible to all of
our guests and associates equally.
Pre-Arrival
For assistance prior to arrival please contact the reservations team on 020 262
1026 or by email: info.shepherdsbush@dorsetthotels.com
The hotel is located on Shepherds Bush Green, close to both Shepherds Bush
Underground and Overground stations, offering easy access to Central London,
Notting Hill and other must-see tourist spots in London. London Heathrow is also
a 30 minute drive from the hotel.
Every London bus route is wheelchair accessible, with automatic ramps and
designated wheelchair spaces. The nearest stop is Shepherds Bush Green, 100m
from the hotel.
The nearest Tube stations are Shepherds Bush and Shepherds Bush Market, both
5 minutes walk from the hotel, with Shepherds Bush Overground station having
a manual boarding ramp and a lift from the platform to the ticket hall.
The closest tube station with wheelchair access is Wood Lane which is 0.4 miles
away from the hotel. More information can be found here:
https://tfl.gov.uk/transport-accessibility/
Guide dogs are allowed in the rooms, but no other pets.
The hotel has partnered with a Car Service which can offer transportation for
those with mobility restrictions if required.
Every effort will be made to ensure you have a comfortable visit. If you have any
special requirements which are not listed above do not hesitate to contact us.

Car Parking & Arrival


The hotel offers 2 on-site disabled parking bays which can be reserved prior to
arrival by calling the hotel. It is highly recommended to book these spaces in
advance and there is no charge to those with a Blue Badge.
The main entrance is on Shepherds Bush Green offering level, paved, access.
The majority of visitors will enter the building through the main entrance, an
automatic revolving door, however there is an automatic pass door either side of
the main entrance, operated by way of a hand pressed press to enter/exit
button for both entering and exiting, along with a ramp down to Reception.
A secondary entrance is located at the side of the hotel, with level access in to
the building. This entrance is the closest to the hotel drop off point, valet
parking area and disabled bays.
Porters are available to offer assistance at both entrances of the hotel.
The reception desk is 113cm high. Registration can be completed whilst sitting
and we have clipboards available upon request.
The registration card can be enlarged and a hotel associate will be on hand to fill
it out if required.

The in house restaurant, Pictures and Jin Bar are located on the ground floor and
offer step free access.
There are a number of sofas and comfortable chairs available in the lobby and in
Jin bar.
Please ask concierge for assistance if required.
Public Areas
There are 3 lifts in the hotel, each large enough to accommodate 1 wheelchair.
All lifts have tactile buttons at standard height.
Restaurant tables and chairs can be moved.
Lighting levels in the restaurant are generally lower in the evenings.
Menus can be enlarged upon request.
Please inform us of any dietary requirements on booking or arrival.
Public Toilets
A unisex accessible toilet is located both on the ground floor and at basement
level. They are fitted with grab rails and an alarm, along with baby changing
facilities. The toilet located in the basement can be accessed via the guest lift.
Separate male and female toilets can also be found in the basement.
Meeting and Events
The 3 meeting rooms are located on the ground floor.
Bedrooms
There are accessible bedrooms on floors 1 - 6 and all are fitted with alarms in
case of emergency, located next to the bed. All of these rooms have been
designed with wide entrance doors, low level light switches, power sockets by
the bed, transfer space of 140cm one side of the bed. On each floor, there is at
least 1 room located near the lifts.
A majority of the accessible rooms have an adjacent standard room connected
with an interconnecting door to an adjacent bedroom for carers and family.
Two of these bedrooms are fitted with a ceiling track hoist and guests must bring
their own sling if using a hoist room. Extra main sockets near the transfer side of
the bed are provided for recharging electric wheelchairs.

Bathrooms provide level entry showers with grab rails and shower stools. A
temperature safety valve has also been applied. A pull cord alarm is also fitted
in case of emergency.
All sockets have been positioned at a minimum height of 400mm above floor
level with all switches and controls to a maximum height of 1200mm above floor
level.
In the event of an emergency a member of the team will assist you to a refuge
point if necessary. Fire evacuation advice is provided on the back of your
bedroom door.
Additional Information
A Recognised Assistance Dog is one which has been specifically trained to
assist a disabled person and which has been qualified by one of the charitable
organisations registered as members of Assistance Dogs UK. (Canine Partners,
Dog A.I.D, Dogs for the Disabled, Hearing Dogs for Deaf People, Support Dogs,
Guide Dogs, and Medical Detection Dogs). Dogs welcomed in the hotel:
-

Assistance dogs used for fetching and carrying people with manipulative
and ambulatory impairments.
Support dogs for stress and anxiety.
Guide dogs for visually impaired and blind people
Hearing dogs used by low hearing and deaf people.

Bowls can be provided for assistance dogs for food and water and there is a dog
toilet at the rear of the hotel. There is no surcharge of maintenance or cleaning
fee for customers with an assistance animal.
A supermarket is located on Shepherds Bush Green within 500m via level access
and dropped curbs.
Vibrating fire pagers are available on request.
For guests staying in the hotel we will ensure you are fully aware any emergency
procedures and your requirements are taken into account.
Small fridges are available in all bedrooms and can be used for the storage of
medication.
Contact Information
Address:
Dorsett Shepherds Bush
58 Shepherds Bush Green
London
W12 8QE

Level and vehicle access is on Shepherds Bush Green


Telephone: 0203 262 1026
Email: info.shepherdsbush@dorsetthotels.com
Website: www.dorsetthotels.com
Hours of operation: 24 hour, 365 days
We welcome your feedback to help us continuously improve if you have any
comments please phone 0203 262 1026 or email
info.shepherdsbush@dorsetthotels.com, thank you.

SUMMARY
Accessible Bathroom Facilities
Bathrooms available with emergency call system
Bathrooms available with level entry shower
Bathrooms available with separate shower unit
Baths with handrails
Baths with hoist available
Designated wheelchair accessible public toilet
Some toilets with handrails
Accessible Venue Facilities
Level access, ramp or lift to dining area
Level access, ramp or lift to restaurant or cafe
Level access, ramp or lift to the bar
Level access, ramp or lift to the lounge
Accessible Communication Facilities
Clear signage (colour contrast, large letters or pictograms)
Visual alarm system
Accessible Venue Facilities
Assistance dogs welcome
Emergency evacuation procedures for guests with disabilities
Special dietary requirements catered for
Staff available twenty four hours
Access into the Building
Automatic doors
Full, non-assisted wheelchair access
Ramps with handrails to entrance
Additional Accessible Facilities
Accessible changing rooms
Accessible fitting rooms

Level access, ramp or lift from entrance to reception


Level access, ramp or lift to gym or leisure centre
Level access, ramp or lift to information point
Portable chip and pin machines
Accessible Parking Facilities
Blue badge parking available
Drop-off point for guests available outside main entrance
Public car park available within two hundred metres of main entrance
Accessible Bedroom Facilities
Non-allergenic bedding available
Wheelchair accessible bedroom
Access Inside Building Facilities
Accessible lift
Steps with handrail within building
Steps within building