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 Careers
Answer all thirty questions. There is one mark per question.
VOCABULARY: CAREERS
1 Complete each of these sentences with the correct option.
1
Selim believed he deserved a __________, so he just asked his boss for one.
a) target
b) progress c) promotion
2
It is useful to set your own goals and to think about the skills you need to ________ them.
a) reach
b) make
c) master
3
In many countries, there are very few career __________ for people without formal
qualifications.
a) plans
b) breaks
c) opportunities
4
It is very inconvenient to have to work __________ when you have young children.
a) flexitime b) overtime c) time off
5
Anika attends lots of professional development seminars because she wants to
__________ a career move.
a) take b) make
c) earn
6
If you want to get __________ in your career, you have to have clear short- and longterm goals.
a) ahead
b) progress c) the sack
7
Bright Sparks is an agency that helps school leavers __________ on a career plan.
a) offer
b) decide
c) take
8
It is not enough just to __________ your best; you need to have ambitions as well.
a) make
b) work
c) do
9
Sales representatives often earn a __________ in addition to their salary when they
achieve their targets.
a) money
b) living
c) bonus
10
Multinationals often __________ their employees excellent career opportunities if they
are willing to travel.
a) offer
b) make
c) take
2 Complete the sentences using the words in the box.
take / do / evaluate / master / make
11
Do not always wait for your boss to tell you how well you are doing. You also need to
__________ your progress yourself.
12
Vladimir is hoping to __________ research in informatics.
13
Nanditas dream is to __________ a living as a public relations consultant.
14
Delegating tasks is an important skill to _________ ..
15
Max is only 52, but he would like to __________ early retirement.
LANGUAGE REVIEW: ABILITY, REQUESTS AND OFFERS
3 Complete these sentences with the appropriate form (positive or negative) of can, could or
would.
16
Alex __________ speak Chinese, but he is planning to start learning next year.
17
Last year, our employees __________ use the new software, so we hired a consultant to
teach them.
18
__________ you like to take a career break?
19
Naruto __________ get a promotion at GFS, so he wants to move to another company.
20
Do you think you __________ recommend one or two employment agencies?

SKILLS: TELEPHONING
4 Match each question 2125 to the appropriate response ae. Write your answers here:
21 _____ 22 _____ 23 _____ 24 _____ 25 _____
21
Could I speak to Mrs Zhang, please?
22
Can I take a message?
23
Whos calling, please?
24
Could you tell me what its about?
25
Sorry. Could you say the second name again?
a If you could just tell her that Imelda Reyes rang.
b Well, I would like some information about the conference.
c Sure. Thats Loys. LOYS.
d Just a moment, please. Ill put you through.
e Dieter Enke, from LPL.
5 Complete the following phrases using the words in the box.
calling / catch / engaged / on / afraid
26
Hold __________, please. Ill connect you.
27
Sorry, I didnt __________ your first name.
28
Im __________ theres no answer.
29
Im __________ about the meeting tomorrow.
30
I cant get through. Their phones always __________ .
Selling online
Answer all thirty questions. There is one mark per question.
VOCABULARY: SHOPPING ONLINE
1 Choose the six correct words from the box to complete the sentences.
warehouse / bulk / delivery / despatch / discount / enquire / payment / refund / return / bargain /
stock / sale
1
At that price, the car you bought was a real __________ .
2
You cannot get a __________ if you do not send back the goods in their original
packaging.
3
As we are always having storage problems, I think we should build a new __________ .
4
If there is a problem with any of the goods you receive, please __________ them within
three days.
5
Our policy is to __________ goods within 72 hours of receiving an order.
6
We offer a 5% __________ on orders over $500.
2 Supply the missing word in each definition.
7
After-__________ service is the help people get from the shop where they have bought a
product.
8
The __________ street is the street of a town where many shops and businesses are.
9
A _________-off period is the time when you can change your mind and cancel an order.
10
A money back __________ is a promise by the seller to give you your money back if you
are not satisfied with the goods you bought.
11
Your credit card __________ are the name, number and expiry date on your credit card.
12
If you __________ about, you go to different places to compare prices and quality before
you buy something.
13
If the goods you want are out of __________, it means that they are not available.
14
If a shop gives you interest-free __________, it means that you can pay for the goods
after you have bought them, at no extra cost.

15
A __________ is a person or company that sells goods to people in shops.
LANGUAGE REVIEW: MODALS
3 Match the following sentence halves. Write your answers here:
16 _____ 17_____ 18_____ 19_____ 20_____ 21_____ 22_____
16
Internet shopping is changing the face of business,
17
To be successful in both the online and offline world,
18
If you want to stay ahead of your competitors,
19
You will need your password every time you want to access our website,
20
All our admin staff are trained by our own IT specialists,
21
If you do not want to risk losing important data,
22
Not all consumers are very good at surfing the Internet,
a businesses should try and integrate the two as much as possible.
b so a good website shouldnt be too complicated.
c so traditional stores need to adapt as quickly as they can.
d so we dont have to send them on expensive courses.
e so you mustnt forget it.
f you have to start selling online.
g you must shut down your computer properly every time.
SKILLS: NEGOTIATING
4 Write the extra incorrect word in each phrase.
23
We must to have delivery by May 12. __________
24
How is about paying by credit card? __________
25
Lets talk about it the cost of redesigning our website. __________
26
Could I ask you why do you want to pay that way? __________
5 Complete the text with the words from the box.
listen / summarise / strategy / aims
Whenever you have to negotiate, you should prepare carefully beforehand. It is important to let
the other side know what you want, so you need to have very clear (27)__________ .Of course,
you should also (28)__________ carefully to the other side and ask questions if necessary. If the
negotiation gets difficult, you may have to change your (29)__________ .Finally, remember to
(30)__________ often the points you agree on.
Companies
Answer all thirty questions. There is one mark per question.
VOCABULARY: DESCRIBING COMPANIES
1 What does each of these comments refer to? Write the appropriate word or phrase from the box
next to the comment.
competition / customer service / head office / investment plan / market share / profit / share price
/ subsidiary / turnover / workforce
1
It was particularly hard hit during the recession last year, when it fell to an all-time low of
$8.5. _________________________
2
Weve already got five in South America, and were opening a new one in Mexico next
month. _________________________
3
It increased by 5% to $61 million last year, but unfortunately our profit figures are not so
impressive. _________________________
4
Thats where they make most of the important decisions, of course. _________________
5
If we buy out our local competitor, it will increase to 33%. _______________________
6
Two thirds of it are women. _________________________

7
If we dont produce and sell more than 10,000 sets a year, we wont make any.
_________________________
8
We need to think carefully about all the options and make sure its ready for the board
meeting next week. _________________________
9
They do everything to make their clients satisfied, so Im not surprised they are praised
for it. _________________________
10
Its really fierce in our business sector, but so far weve managed to stay ahead of it.
_________________________
LANGUAGE REVIEW: PRESENT SIMPLE AND PRESENT CONTINUOUS
2 Complete this e-mail. Write the verbs in brackets in the correct tense (Present simple or
continuous).
Hi Sam,
We (11)_______________ (have) a fantastic time here in Beijing.
The conference itself (12) _______________ (not start) until next Wednesday, so I
(13)_______________ (take) the opportunity to learn some Chinese. In fact, I (14)
_______________ (attend) a conversation class every morning, and I think I
(15)_______________ (make) good progress.
Klaus and Ana (16) _______________ (not stay) at the same hotel. We (17) _______________
(see) each other at head office every afternoon. We (18) _______________ (meet) a lot of
interesting people there and (19) _______________ (talk) about the future of our companies.
People here (20) _______________ (like) to look ahead, and thats great.
Tomorrow afternoon, we (21)_______________ (meet) Sarah Li to discuss our investment
options. I (22) _______________ (not think) its going to be very easy, so I (23)
_______________ (need) to be prepared.
We (24) _______________ (wish) you were here with us already. (25) _______________ you
_______________ (arrive) next Thursday as planned?
Talk soon,
Max
SKILLS: PRESENTING YOUR COMPANY
3 Match the two halves of these phrases. Write your answers here:
26___ 27___ 28___ 29___ 30___
26
First, I want to give you
27
Secondly, Ill talk
28
Finally, I want to look
29
Ill be pleased to answer
30
Thanks very much
a at our future plans.
b for listening to my talk.
c any questions at the end of my talk.
d about our new subsidiaries in Asia.
e some basic information about our activities.

 Great ideas
Answer all thirty questions. There is one mark per question.
VOCABULARY: VERB AND NOUN COMBINATIONS
1 Complete the sentences with the phrases from the box.
win an award / enter a market / protect the environment / meet a need / reduce waste
1
This new product will enable our company to _________________________ of 60
million consumers.
2
Our new model is based on a brilliant idea, and Im sure it will
_________________________ for innovation.
3
Lesco develops mobile phones which really aim to _________________________, to
satisfy consumer demand.
4
In the past, our company threw away tons of used paper every year but now, thanks to
selective recycling, we can _________________________ by almost 75%.
5
The clean technologies we have adopted will _________________________ by cutting
the amount of fuel and dangerous chemicals we have to use.
2 Supply the missing noun in each sentence. The first letter is given.
6
Senovo Pharmaceuticals say they are going to make a major b_______________ in the
treatment of cancer with a new drug developed in India.
7
Our customers simply want more choice, so we have to extend our product
r_______________ .
8
We noticed that demand for this kind of camera was increasing all the time, so we just
took a_______________ of the opportunity and launched a much better model.
9
People buy our office supplies because they raise their s_______________ .They give
them a more upmarket image, in other words.
10
There is absolutely nothing like our new cleaning product available in shops. It really fills
a g_______________ in the market.
LANGUAGE REVIEW: PAST SIMPLE AND PAST CONTINUOUS
3 Complete this text. Write the words in brackets in the correct tense.
Manuel Ayala (11) _______________ (develop) the new drug LKJ in 1998 while he (12)
_______________ (do) some research at the university of Santiago. In the next two or three
years, he (13) _______________ (write) a lot of articles about it and (14) _______________
(give) talks at conferences around the world. One day when Manuel (15) _______________
(tour) Australia, the CEO of a large pharmaceutical company (16) _______________ (invite)
him to work at their laboratories in Melbourne. Manuel (17) _______________ (explain) that he
(18) _______________ (work) on an exciting project in Santiago and that he (19)
_______________ (need) six months to see it through. In 2002, he (20) _______________ (go)
to Australia on his own. His wife Miguelina (21) _______________ (stay) in Santiago for
another year because she (22) _______________ (write) her doctoral dissertation. As soon as she
(23) _______________ (arrive) in Melbourne, she (24) _______________ (apply) for jobs in
marketing. However, she (25) _______________ not have) much luck and so decided to start her
own agency.
Now, both Manuel and Miguelina have a job that they enjoy and they make a good living, but
they often miss Santiago.

SKILLS: SUCCESSFUL MEETINGS

4 Complete the following phrases using the words in the box.
recap / item / favour / feel / purpose
26
The _______________ of this meeting is to discuss the launch of our new model.
27
Most of us are in _______________ of May or June.
28
How do you _______________ about this?
29
The next _______________ on the agenda is promotion.
30
OK, lets _______________ on the points weve covered so far.
Stress
Answer all thirty questions. There is one mark per question.
VOCABULARY: STRESS IN THE WORKPLACE
1 Complete the sentences with the verbs from the box.
do / do / make / keep / spend
1
Im already under stress because I have to _______________ a presentation at our next
sales conference.
2
My boyfriend suggests that I should _______________ judo or karate to relax.
3
I just wish I could _______________ a few days in the countryside.
4
The problem is, I still have to _______________ a lot of research for my paper.
5
One thing I really want to do is to _______________ my evenings free.
2 Supply the missing word in each sentence. The first letter is given.
6
In addition to our usual duties, we now have to deal with all the admin work, so we have
a very heavy w_______________. A part-time assistant would really ease it.
7
Since our department has introduced f_______________, we feel we have more control
over our working hours. Why should we all work from nine to five every day?
8
Jim missed yesterdays d_______________ for submitting his sales report. His boss is
furious!
9
Anas always last to leave the office and never talks about anything but work. Her
colleagues says shes become a w_______________ .
10
A good number of highly-paid executives give up their stressful job to adopt a simpler,
healthier l_______________ .
LANGUAGE REVIEW: PAST SIMPLE AND PRESENT PERFECT
3 Supply the missing word in these sentences, which are all in the past simple or the present
perfect.
11
_______________ Naseem found a less stressful job yet?
12
_______________ you see your stress counsellor yesterday?
13
They _______________nt said anything to the manager.
14
Tim and Kemal _______________nt resign they were made redundant.
15
_______________ you ever worked in Accounts?
4 Complete this dialogue. Write the verbs in brackets in the correct tense.
A:
How frustrating! I (16)_______________ (try) to call Lea all week and I just cant get
through.
B:
I cant believe nobody (17)_______________ (tell) you yet! She (18) _______________
(leave) our department ten days ago. Shes no longer in Tunis.
A:
Really? Why (19) _______________ she _______________ (leave)? I thought she (20)
_______________ (be) happy here.

B:
Well, yes and no. She told me she (21) _______________ (like) the team but she (22)
_______________ (not get on) with our new manager.
A:
Im not surprised! (23) _______________ she _______________ (say) anything else?
B:
Before leaving, she applied for the post of Deputy Sales Manager at our head office in
Cairo. Then she (24) _______________ (have) a phone interview and she got the job
immediately.
A:
Great! Ill miss her, but Im glad shes got a better job. Have you talked to her recently?
B:
No, she (25) _______________ (not be) in touch since she left. She must be very busy.
A:
Sure. Anyway, give her my regards next time you talk to her, will you?
SKILLS: PARTICIPATING IN DISCUSSIONS
5 Write the extra incorrect word in each phrase.
26
Why dont we to send out a questionnaire? _____
27
OK, but on the other one hand, it will make some people unhappy. _____
28
Im not sure Im agree. _____
29
For me, thats be out of the question. _____
30
I feel it that we have to consider the cost. _____
Entertaining
Answer all thirty questions. There is one mark per question.
VOCABULARY: EATING AND DRINKING
1 Complete sentences 15 with answers a, b or c.
1
Lets ask the waiter if they have a __________ in Spanish for our guests.
a) menu
b) recipe
c) check
2
The Palace restaurant is famous for its friendly and efficient __________ ..
a) starter
b) prices
c) service
3
Its getting late. Shall we ask for the __________ ?
a) course
b) bill c) card
4
If you want to go to the Astoria, remember to __________ a table in advance.
a) book
b) check
c) order
5
In many countries, it is usual to leave a __________ if you are satisfied with the service.
a) pound
b) note c) tip
2 Complete the words with the missing vowels (a, e, i, o, u).
6
Its a rather _____xcl_____s_____v_____ restaurant, so be prepared to spend a lot of
money!
7
The Peking Inn is in a very c_____nv_____n_____ _____nt location just five minutes
from the office.
8
They say its got a c_____sy, welcoming atmosphere.
9
Il Vesuvio is great, and they ch_____rg_____ very reasonable prices.
10
The food they serve at Frre Jacques is absolutely d_____l_____c_____ _____ _____s.
LANGUAGE REVIEW: MULTI-WORD VERBS
3 Complete each conversation excerpt with a multi-word verb from the box.
look after / look around / look forward to / put off / set back / take out /
take part in / take up / turn down / turn up
11
A: Im sure our guests would love to __________ the old town before they leave.
B: Yes. Lets ask Ben to show them some of the sights.
12
C: So, why did you __________ their offer, then?
D: Well, the schedule was absolutely horrible.

13
14
15
16
17
18
19
20

E: I __________ seeing the new head office.

F: Me too. They say its in a superb location.
A: Do you think we should __________ their offer?
B: Yes, weve got to accept. The conditions are really good.
C: Who will __________ our guests from Venezuela?
D: Karen, as usual. She loves taking care of visitors.
E: Franz didnt __________ the discussion.
F: No. I noticed that he didnt want to get involved.
A: I think February is too early for our trade fair.
B: I agree. Why dont we __________ it __________ until May?
C: Our visitors have nothing to do this evening.
D: I think we should __________ them __________ .
E: Well have problems because some people always arrive unexpectedly.
F: How many extra participants do you think might __________, then?
A: That was an expensive party, wasnt it?
B: It certainly was. It __________ us __________ $5,000!

SKILLS: SOCIALISING
4 Match each phrase (2124) to the correct response (ad). Write your answers here:
21 _____ 22 _____ 23 ______ 24 _____
21
Would you like me to show you round?
22
Marco, have you met Max Reger?
23
Can I get you a drink?
24
How are things?
a Yes, please. Ill have an orange juice.
b Very good, thank you. Its really busy at the moment.
c Oh yes, Ive never been here before.
d No. Hello, Max. Nice to meet you.
(Questions 2530)
Put the lines of this conversation in the correct order (27).
__1__ Hi, Im Joaquim.
_____ Absolutely! Ill get in touch when we can confirm the dates of the event, OK?
_____ Yes, it is. Its very lively. Well, maybe you could come to our next trade fair there. Its in
May.
_____ Thanks, thats great! Ill look forward to that.
_____ Hello, Joaquim. Pleased to meet you. Im Leila from the Cairo office.
_____ Mm, Id love to. And it would be great if we had a stand at the fair, dont you think?
_____ Oh, Cairo! Ive never been to Egypt, but I hear Cairo is a fascinating city.
Brands
Answer all thirty questions. There is one mark per question.
VOCABULARY: BRAND MANAGEMENT
1 Complete these sentences about brands and products with the missing word.
1
The I_______________ our consumers have of the brand is one of youth, life and
excitement!
2
Ive invited all the journalists to the product l_______________ next month.
3
What we need is a well-known tennis player to e_______________ our new range of
leisure wear.
4
You simply cant change the n_______________ of the brand after fifty years!

5
James Bond films are great for product p_______________ especially luxury goods.
6
We can expect a product l_______________ of about five years on this model.
7
The danger with putting our name on other products and brand s_______________ is that
the brand loses value.
8
The brand l_______________ of our customers is incredible. Some of them wear nothing
but a product with our name on it.
9
Heres our brochure with the new r_______________ of products for next year.
10
Coca-cola is an example of global brand a_______________. There isnt a country that
doesnt know what a coke is.
LANGUAGE REVIEW: PRESENT SIMPLE AND PRESENT CONTINUOUS
2 Complete these sentences with the present simple or the present continuous forms of the verbs
in brackets.
11
Currently, we _______________ (plan) some major changes in the department.
12
We usually _______________ (respond) to any competition with a newer model.
13
At present I _______________(manage) the division while my boss is away.
14
Its a temporary problem and these delays _______________(end) very soon.
15
I _____________ (not/eat out) much except when people visit the company.
16
Im afraid he _____________ (not/work) here this week. Can I help?
17
How often _____________ you _____________ (have) meetings?
18
They _____________ (not/do) much business with us at the moment.
19
I _____________ (not/buy) one brand because I like different types of clothes.
20
_____________ you _____________ (outsource) projects or are they always incompany?
SKILLS: TAKING PART IN MEETINGS 1
3 Each phrase contains a mistake. Write the phrase correctly.
21
How do you feel to this idea?
_________________________________________________?
22
How do you think of the proposal?
_________________________________________________?
23
Whats you opinion?
_________________________________________________?
24
Im not thinking its a good idea.
_________________________________________________.
25
Im agree with you.
_________________________________________________.
26
Absolutely! I think it so too.
_________________________________________________.
27
I think we should to do it.
_________________________________________________.
28
How about find someone else for the job?
_________________________________________________?
29
I know what do you mean.
_________________________________________________.
30
Im afraid but I cant agree.
_________________________________________________.

 Travel
Answer all thirty questions. There is one mark per question.
VOCABULARY: TRAVEL
1 Complete the words with the missing vowels (a, e, i, o, u)
1
There isnt enough l _____ gr_____ _____m in ______c _____n _____my class.
2
The q ______ _____ _____ ____ s at ch _____ck- _____ n these days are always long.
3
It takes me about two days to recover from j _____t-l _____g when I arrive in the USA.
4
Theres never a tr _____ll _____y around at an airport when you need one.
5
Americans call a l _____ft an ______l _____v _____t _____ r.
6
Im afraid youre only allowed one piece of c ____rry-____n b _____gg ______ g _____
7
If they improved air q _______ ________ l _____ty on planes, passengers wouldnt
suffer from d _____s _____r_____ _____nt _____t_____ _____n.
8
Do you want a _____n _____ w ____y or _____ r_____ _____nd tr _____p ticket?
9
Flight d_____l_____ys and c_____nc_____ll_____t_____ _____ns add to the air
travellers frustrations.
10
We drove off the fr_____ _____w_____y towards New York and went
d_____wnt_____wn.
LANGUAGE REVIEW: TALKING ABOUT THE FUTURE
2 Underline the correct verb in italics.
11
My flight normally leaves / will leave at two but its late today.
12
Are you flying / Do you fly on the same flight as your boss next week?
13
A: My taxi didnt come._____
B: Dont worry. Ill /m going to call another one.
14
I dont / m not always have / having a stopover in Karachi.
15
Im going to look forward to /Im looking forward to seeing you on the 25th.
16
Theres a strike at the airport so we re going to / ll take the train.
17
Did I give you the time of the film? It s / s being at eight fifteen.
18
They meet / re meeting at the bar tonight. Would you like to come?
19
Are you going to / Do you talk to him or do you want me to?
20
I think I consider / ll consider your offer overnight if thats OK.
SKILLS: MAKING ARRANGEMENTS ON THE TELEPHONE (QUESTIONS 21-30)
3 Read this telephone conversation with a company receptionist and Erik and Anna. Number the
conversation 2-11 in the correct order.
__1__ Hello, The Fashion Group.
_____ Thats great. Thank you.
_____ One moment. Im putting you through.
_____ Hi! How are things?
_____ Hello, could I have the sales department, please?
_____ Hello. Erik speaking.
_____ No problem. Ill see you in the morning.
_____ Hi Erik. Its Anna.
_____ Fine thanks. The reason Im calling is to fix a time for next weeks meeting.
_____ Great. How about Tuesday afternoon?
_____ Im afraid I cant then. Is the morning convenient? At ten?

 Organisation
Answer all thirty questions. There is one mark per question.
VOCABULARY: COMPANY STRUCTURE
1 Complete sentences 1-4 with answers a, b or c.
1
Theyll have them in stock at the _______________.
a) warehouse b) head office c) subsidiary
2
Dial the _______________ centre and ask them to deliver it straight away.
a) call b) service
c) distribution
3
The board is meeting at our _______________ for the AGM.
a) head office b) plant c) branch
4
You can buy them from any one of our 30 _______________ .
a) factories b) headquarters
c) outlets
2 Match adjectives a-g to comments 5-11 describing different organisations and people.
a
bureaucratic
b
caring
c
dynamic
d
democratic
e
hierarchical
f
decentralised
g
impersonal
5
My new boss has lots of great ideas and energy. _______________
6
Our organisation has a head office but each division is in charge of itself really. _______
7
Were so big now I dont know the names of half the people in this building. _________
8
Not another document! All I do these days is sign paper! _______________
9
We have an appraisal every month and my manager really listens. _______________
10
Its a traditional management structure but at least I know who I report to and who
reports to me. _______________
11
Its fine that they want our opinions on every decision but sometimes I think managers
need to tell us, not ask us! _______________
LANGUAGE REVIEW: NOUN COMBINATIONS
3 Write a noun that combines with the other three words.
For example: business card, plan, class
12
_______________ virus, program, software
13
_______________ technology, desk, overload
14
_______________ magazine, fair, union
15
_______________ consultancy, policy, style
16
labour, stock, super _______________
17
_______________ loyalty, name, management
18
_______________ representative, department, campaign
19
head, post, sales _______________
20
_______________ satisfaction, complaint, service
SKILLS: INTRODUCING AND NETWORKING
4 Complete these phrases with a preposition.
21
I live _______________ Berlin.
22
Im _______________ France. I was born in Marseille.
23
Can I introduce you _______________ Miriam?
24
Hes responsible _______________ sales.
25
Im _______________ the banking sector these days.

26
27
28
29
30

They work _______________ an American company now.

We have a workforce _______________ over 2,000.
Shes now in charge _______________ the whole division.
The company was founded _______________ 1995.
Were very interested _______________ your ideas.
Change

Answer all thirty questions. There is one mark per question.

VOCABULARY: DESCRIBING CHANGE
1 Complete sentences 1-10 with the word in brackets. Add a prefix and change the form if
necessary.
1
Since they took over the company, theyve _______________ all parts of the workforce.
(size)
2
Some of the people at head office wont like this new initiative to _______________
decision-making down to branch level. (centralise)
3
The _______________ from the city centre out to our new site in the midlands is taking
longer than planned. (locate)
4
Oh no! Were having another office _______________. Its the third time this year!
(organise)
5
If they _______________ the company, he thinks well lose our jobs. (structure)
6
They want a product _______________ to try and improve sales. (launch)
7
Im going on a course to _______________ and work in customer care. (train)
8
Can we _______________ these computers with that new software you bought. (grade)
9
_______________ of the industry has made it easier for use to compete with cheap
exports. (regulate)
10
It would be quicker to build a brand new factory than to _______________ this plant.
(develop)
LANGUAGE REVIEW: PAST SIMPLE AND PRESENT PERFECT
2 Complete sentences 11-20 with these irregular verbs in the past simple or present perfect.
Be / meet / not have / go / rise / not do / buy / take / come / make
11
At last! Finally, he ____________ a decision.
12
Turnover ____________ by 3% every year since 1998.
13
A: Did you finish that report? B: No sorry, I still ____________ it yet.
14
Didnt you hear? They __________ bankrupt last year.
15
_________ you ever _________ to Hong Kong?
16
We visited the factory and then I _____________ them out for dinner.
17
I ___________ shares in their company six years ago.
18
Im afraid I ____________ time to look at it yesterday.
19
The majority of our new business __________ from the teenage market in recent months.
20
_______ you ________ Maggie while you were there?
SKILLS: TAKING PARTS IN MEETINGS 2
3 Replace the underlined words and phrases in the conversation with the words and phrases in aj. Write your answer here:
21_____ 22_____ 23_____ 24_____ 25_____ 26_____ 27_____ 28_____ 29_____ 30_____
a
say something
b
d like
c
hold on
d
do you mean

e
f
g
h
i
j

we could
propose is
follow
clarify
happy about it
in more detail

A:
To help the current communication problems, (21) I suggest we look at reorganising the
office. What do you think?
B:
I agree. What I (22) was thinking of.
C:
Could I just (23) interrupt?
B:
(24) Wait. I (25) want to finish if I may. I suggest we introduce an open-plan office.
C:
Sorry, I dont (26) understand you.
A:
Yes, can you explain (27) with more information?
B:
Its simple. If we have open-plan, its good for communication and interaction.
C:
What exactly (28) are you saying? That we dont need privacy?
A:
Im not (29) sure I agree with you either.
B:
You can still have private meetings but just to (30) be more specific take a look at this
research.

Progress Test 1
LISTENING
1 You will hear an extract from a presentation by Hal Bonelli about his company, which is called
Flicker. Choose the correct answer a, b or c to each of these questions (14). Listen to the
presentation twice.
1 Who is Mr Bonelli presenting to?
a) visitors
b) investors c) customers
2 The first part of Mr Bonellis presentation is about
a) general company information.
b) employment.
c) finance.
3 What kind of company is Flicker?
a) manufacturing
b) retail
c) services
4 Hal explains that the company plans to
a) merge with another company.
b) move to new offices in the USA.
c) move into new industry sectors.
2 Listen again and complete these sentences (510).
5 Mr Bonellis job in the company is . . . . . . . . . . . . .
6 Flickers sales of cigarette lighters today are $. . . . . . . . . . . . million.
7 The number of employees in Ohio is now . . . . . . . . . . . . .
8 Sales in China are currently $. . . . . . . . . . . . million.
9 Mr Bonelli expects sales in China to go . . . . . . . . . . . . .
10 In the future, the company plans to sell . . . . . . . . . . . . . . . . . . . .
(Give one example only.)
VOCABULARY
3 Careers
Complete the text (1115) with the words from the box. There is one word you dont need.
bonus promotion
qualification salary vacancy
workload
Amlie has a . . . . . . . . . . . . 11 in accounting from the University of Toulouse. Now she is
looking for her first job. A company in her home town is advertising a . . . . . . . . . . . . 12 in the

Finance Department. The company doesnt offer a very competitive . . . . . . . . . . . . 13, but it
does offer a performance-related . . . . . . . . . . . . 14, so Amlie can earn more if she works hard
and is successful. It is a big company, and Amlie thinks that there will be good opportunities for
. . . . . . . . . . . . 15 in a couple of years.
4 Shopping online
Complete these sentences (1620) with the phrases from the box.
after-sales service
credit card details
method of payment money-back guarantee
out of stock
16 When you shop in a store, you can usually choose the . . . . . . . . . . . . . . . . . . . . . . . you prefer:
cash, cheque or credit card.
17 Some people dont like to buy online because they are afraid of giving their . . . . . . . . . . . . . .
18 If the product you want is . . . . . . . . . . . . . . . . . . . . . . . . , you may have to wait a long time
for delivery.
19 Many online sellers offer a . . . . . . . . . . . . . . . . . . . . . . . . , which means you can get a refund
if you are not happy with the product.
20 If you have problems after buying a product, you can ask the . . . . . . . . . . . . . . . . . . . . . . . .
department for help.
5 Companies
Complete the words (2125) to match the definitions.
21 w _ _ _ f _ _ _ _ All the employees of a company or country
22 t _ _ _ _ v _ r The total money from sales during a particular period
23 _ _ _ f _ t The money a company makes after taking away its costs
24 s _ _ _ _ d _ _ _ y A company which is part of a group; more than 50 per cent of it is owned
by the parent company
25 s _ c _ _ _ All the companies that belong to a particular area of activity or industry
SKILLS DEVELOPMENT
6 Negotiating
Complete the dialogue (2630) with these sentences (af). Each sentence should match the
function given in brackets. The first one is given as an example.
a) We really need to have everything by the middle of the month.
b) Well, we can offer you delivery of some items in ten days and the rest later.
c) Can I check it with them and get back to you?
d) I was hoping it could be sooner than that.
e) OK, then.
f ) Delivery by the middle of the month could be all right as long as the Production Department
agrees.
Seller We usually deliver in 14 days.
Buyer [rejects] . . .d . . .
Seller [makes an offer] . . . . . . . . . . . . 26
Buyer [states aim] . . . . . . . . . . . . 27. We have an important conference at the end of the month
and we want to complete installation before then.
Seller Right I understand. [makes concession] . . . . . . . . . . . . 28 [makes request] . . . . . . . . . 29
Buyer [agrees] . . . . . . . . . . . . 30
Seller Good. What else do we need to discuss?

LANGUAGE
7 Modals 1
Choose the best options to complete this telephone conversation.
A Huxters. Good afternoon.
B Hello. Could / Would 31 I speak to Marianne Feldman, please?
A Just a moment Im sorry, she isnt answering her phone. Would you / Would you like to 32
speak to someone else?
B OK. Can / Will 33 you connect me to someone in the computer department, please?
****
C Hello, Computer Department. Carla speaking. Can / Could 34 I help you?
B Hello. My names Bernie Lang. I spoke to Marianne before. She was helping me to solve a
computer problem I could / couldnt 35 access the Internet.
C Right. Im afraid Marianne can / cant 36 come to the phone at the moment. Could / Would 37
you like to leave a message for her?
B Yes, please. Would / Wont 38 you tell her my computer is working OK now? And please say
thanks very much for her help.
C Yes, of course.
8 Modals 2
A toy manufacturing company is holding a competition to find a good name for a new toy. These
are the rules for entering the competition. Choose the correct modal verb in the sentences below
(3944) so that each sentence matches the meaning of the rules.
Competition rules
Minimum age: 18 years
No more than three entries per person
Entry is free
Closing date: 31st December
We recommend you type or write your name in CAPITALS
39 People can / must be at least 18 years of age to enter.
40 You can/ must send three entries.
41 You shouldnt / dont have to send four entries.
42 You mustnt / dont have to pay to enter.
43 Entries mustnt / dont have to arrive later than 31st December.
44 You should / can write your name clearly.
9 Present tenses
Complete this extract from a speech by the CEO of a retail company (4550). Write the verbs in
brackets in the correct tense: present simple or present continuous.
Im pleased to tell you that our company [expand] . . . . . . . . . . . . . . . . . . . . . . . 45 rapidly at
present. We [open] . . . . . . . . . . . . . . . . . . . . . . . 46 new stores all the time. Soon we will have
stores in all the major towns across the country, and right now we [recruit] . . . . . . . . . . . . . . . . . .
. . . . . 47 over 100 new staff to work in them. As you know, we normally [sell] . . . . . . . . . . . . . .
. . . . . . . . . 48 mens clothing. But our plan now is to extend our range and to include clothing for
women and children as well. We [know] . . . . . . . . . . . . . . . . . . . . . . . 49 that our customers
[like] . . . . . . . . . . . . . . . . . . . . . . . 50 the informal style of our stores, and that style is now our
trademark.

READING
Natura looking for growth outside of Brazil
by Peter Marsh
Natura, a fast-expanding Brazilian cosmetics company that specialises in making natural
products from trees in the Amazon rainforest, is considering starting sales operations in the UK,
USA and Russia as part of an international expansion plan.
Alessandro Carlucci, Naturas chief executive, says he would like to see the company gain at
least 10 per cent of its annual sales from outside Brazil within five years. The percentage of
international sales is currently 3 per cent.
We think there is a lot of space in the cosmetics industry to grow and we think we have good
products that will appeal to consumers in other countries, Mr Carlucci said.
The company has a team of 15 people, based in the UK, USA and Russia, who are exploring
ways to start selling cosmetics in these places, probably through groups of self-employed agents.
Naturas store in Paris, which opened last year, plans to recruit in the coming months about 50
sales agents in France. Mr Carlucci says the store in France is an experiment to test interest by
consumers outside Latin America in Naturas products.
He declined to provide details of Naturas sales in France, but said he was very happy with the
results so far.
How to create demand
by Adam Jones
Lipstick that can change colour according to a womans feelings: blue when she is angry, red
when happy. A machine that can paint a womans nails in exactly the same pattern as her dress:
these are the ideas of the future, according to Jean-Paul Agon, chief executive of LOral, the
worlds biggest cosmetics company.
Mr Agon wants scientists and marketers to work together to maintain the French groups
remarkable growth. It is not always by asking people what they want that you find the big idea,
he says.
LOral is at its best when introducing or inventing a product that the consumer later comes to
love. Mr Agon therefore believes that L'Oral has a lot in common with companies such as
Apple Computer and Nokia.
Before the invention of cellphones and iPods, nobody thought they needed one, but now that
they exist, everybody believes that they make life better. Beauty is a little the same, Mr Agon
says.
10 Read the two extracts and mark the statements (5156):
a) true for Natura
b) true for LOral
c) true for both companies
d) not true for either company
51 They sell cosmetics.
52 They sell only natural products.
53 They are market leaders in the global cosmetics industry.
54 They sell only in Latin America at present.
55 They are not growing very fast just now.
56 They are looking for ways to increase international sales.
11 Mark these statements (5760) true (T) or false (F).
57 Mr Carlucci says that sales in France are falling.
58 Natura is looking for people to sell its products abroad.
59 The extract about LOral describes two future product ideas.

60 LOrals CEO believes that the only way to find new product ideas is to ask customers what
they want.
WRITING
12 You receive this e-mail. Write a reply of 50 to 60 words. Say that you are very busy next
week, but you would like to meet Joy again. Suggest lunch. You are free on Monday or
Wednesday between 12.30 and 1.30 p.m.
To: [your name]
From: Joy
Subject: Meeting next week
Hi!
Remember me? We met at the conference in St Petersburg last May. Im going to be in your area
next week, and it would be great if we could meet. Perhaps we could go out for dinner one
evening? Please let me know if you have time and if so, which day you would prefer.
Hope to see you soon,
Best wishes
Joy
13 You see this job advertisement. Write an e-mail of about 40 words to Damian. Say that you
are interested in the job and you would like more details and an application form. You do not
have to give information about yourself in this e-mail.
Sales Executives
Omnia, a top media company, is recruiting talented sales people who wish to develop their career
in media sales.
Salary 44,000
e-mail damian@omnia.co.uk for details.

Progress Test 2
LISTENING
1 You will hear a discussion in a meeting between four people who work for Igloo, a company
that produces frozen foods. At the meeting are: Keith (Marketing Manager and Chair), Donna
(Market Researcher), Fatima (Sales Manager) and Jamie (Product Manager). Read the questions
(16), then listen and choose the correct answers a, b or c. Listen to the discussion twice.
1 The aim of the meeting is to decide
a) what kind of new products to develop. b) how to market a new product.
c) how to improve an existing product.
2 Donna talks about
a) customer profiles. b) the market trend. c) sales figures.
3 Fatima talks about a chicken dish that didnt sell well. It was
a) not healthy. b) not tasty. c) too salty.
4 Jamie suggests
a) an exotic fish dish. b) a Chinese chicken dish. c) a spicy Indian-style dish.
5 What does Donna think of Jamies suggestion?
a) She agrees. b) She disagrees.
c) She isnt sure about it.
6 In this part of the meeting, the team gives opinions about
a) healthy meat dishes.
b) healthy desserts. c) vegetarian dishes.

2 Listen again and complete these sentences (710).

7 . . . . . . . . . . . . per cent of people buy healthy foods some or all of the time.
8 . . . . . . . . . . . . per cent often buy vegetarian foods.
9 Donna says they have . . . . . . . . . . . . options.
10 The Chair wants to make a note of one suggestion: . . . . . . . . . . . . . . . . . . . . . . . . .
VOCABULARY
3 Ideas
Choose the correct word a, b or c to complete each sentence (1115).
11 A brainstorming meeting is useful when you want to . . . . . . . . . . . . ideas.
a) criticise b) deal with c) generate
12 Researchers were working on the problem for a long time before they finally made a . . . . . . .
a) breakdown b) breakthrough c) break up
13 It is very difficult to . . . . . . . . . . . . a new market when you have no experience of it.
a) enter b) meet c) introduce
14 We want to . . . . . . . . . . . . our product range, so were launching a new luxury model.
a) extend b) exercise c) explore
15 Were hoping that our exciting new design will win an . . . . . . . . . . . . .
a) event b) enterprise c) award
4 Stress
Complete these sentences (1620) with the words from the box.
deal with
give meet spend take work
16 I always feel stressed when I have to . . . . . . . . . . . . a presentation in English.
17 If you want to succeed in this job, you have to be able to . . . . . . . . . . . . under pressure.
18 Trying to . . . . . . . . . . . . tight deadlines is always stressful.
19 Sara likes to work part time so that she can . . . . . . . . . . . . more time with her children.
20 One way to . . . . . . . . . . . . high levels of stress is to go to a stress counsellor.
5 Restaurants
Mark the adjective (a, b, c or d) which cannot be used to describe each noun (2125).
21 restaurant a) elegant b) vegetarian c) stylish d) tasty
22 service a) efficient b) rich c) friendly d) fast
23 food a) welcoming b) delicious c) regional d) exotic
24 dish a) hot b) cosy c) rich d) sweet
25 price a) high b) fair c) hot d) reasonable
LANGUAGE
6 Past simple and present perfect
For each gap (2630), write the verbs in brackets in the correct tense.
A Where can we take Mr Chen when he comes to visit us in London next month?
B We could take him to see some of the sights.
A Hmm. He [visit] . . . . . . . . . . . . . . . . . . . . . . . . 26 London several times, so I think he [see] . . .
. . . . . . . . . . . . . . . . . . . . 27 most of the sights already.
B What about the theatre?
A I [take] . . . . . . . . . . . . . . . . . . . . . . . 28 him to the theatre last year. Unfortunately, his English
wasnt very good, and he [not understand]
. . . . . . . . . . . . . . . . . . . . . . . . 29 very much.
B But perhaps his English [improve] . . . . . . . . . . . . . . . . . . . . . . . . 30 since then.

7 Past simple and past continuous

For each gap (3135), write the verb in brackets in the correct tense.
The other day, I [sit] . . . . . . . . . . . . . . . . . . . . . . . 31 in a meeting when I started to feel ill. We
[discuss] . . . . . . . . . . . . . . . . . . . . . . . . 32 a difficult problem at the time: we needed to increase
the number of staff, but there wasnt enough space in the office for any new workers. Everyone
[think] . . . . . . . . . . . . . . . . . . . . . . . 33 it was too expensive to rent more office space. Because I
was unwell, I [decide] . . . . . . . . . . . . . . . . . . . . . . . 34 to leave and take some work home with
me. While I [walk] . . . . . . . . . . . . . . . . . . . . . . . . 35 home, the solution suddenly came to me:
why not let people work from home some of the time? That way, we wouldnt need so much
office space and we could employ more people.
8 Multi-word verbs
Complete these sentences (3640) with the words from the box. There are more words than you
need.
around down for in off out up
36 The conference planners have provided a free day on Saturday to give everyone the chance to
look . . . . . . . . . . . . the city.
37 I was planning to visit the New York office next week, but now Ive put it . . . . . . . . . . . .
because of pressure of work.
38 We would like to take . . . . . . . . . . . . your offer to meet us at the airport when we arrive.
39 The company restaurant doesnt offer very exciting food. I think we should take our
customers . . . . . . . . . . . . for a meal.
40 The sales staff invited us for dinner, but we had to turn . . . . . . . . . . . . the invitation, as our
plane was leaving at 7 p.m.
SKILLS DEVELOPMENT
9 Discussions
Choose the best phrase (ah) to match each function and complete the dialogue (4147). The
first one is given as an example.
a) I think we should e) We could go to
b) Im not sure thats a good idea. f ) I really dont agree.
c) What about g) Why dont we
d) Yes, but what about the cost h) Excellent idea.
A Where do you think we should go for our annual office party?
B [suggestion] . . . . e. . . . . . . .Le Gavroche again.
A [strong disagreement] . . . . . . . . . . . . 41. Their food isnt great, and the service is very
unfriendly.
C [strong suggestion] . . . . . . . . . . . . 42 go to Htel Madeleine. They have a lovely big room that
you can hire for parties.
A [disagreement] . . . . . . . . . . . . 43. Its a long way for everyone to travel.
B [suggestion] . . . . . . . . . . . . 44 hiring a bus?
A [disagreement] . . . . . . . . . . . . 45? A bus would be very expensive.
C [suggestion] . . . . . . . . . . . . 46 find out the cost and then decide?
B [agree] . . . . . . . . . . . . 47.
10 Socialising
Theodor introduces Angelika Strand to Mark Lawton. Complete each gap in the conversation
(4850) with a suitable word or words.
Theodor Mark, Id like . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 Angelika Strand, our
Marketing Manager. Angelika, Mark Lawton is one of our most important customers.
Angelika Good to . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49!
Theodor Oh you know each other!

Mark Yes, we met last year at the Manchester conference. Hows . . . . . . . . . . . . 50 at the
moment, Angelika?
Angelika Were very busy, but everythings going really well, thanks. How about you?
READING
Women at the top: We have to be open to ideas
by Maria Doulton
Arlette-Elsa Emch brought a new business plan to the largest watch company in the world: the
Swatch Group. Ms Emch has been so successful that she is perhaps the most powerful woman in
the Swiss watch industry.
I have changed a lot in the Swatch Group and I have shown men the importance of fashion and
how it can influence watchmaking.
It is important to bring a womans feeling to watches, as 60 per cent of watch buyers are
women. You have to listen and see what is happening. In Switzerland, we are surrounded by
mountains and have to let ourselves be open to ideas.
Another high-powered woman is the energetic Caroline Gruosi-Scheufele, co-president of
familyowned Chopard. She changed Chopard from a watch company into an international luxury
jewellery and watch brand.
When I started work, we made just watches, but today we are well-known for our jewellery.
When I first had the idea of making jewellery in 1976, my brother and father thought I was
crazy, but they trusted me, she says. Today, Chopard's jewellery sales equal watch sales in value
terms.
It is easier for women to understand what we might want, she says.
Another example is Cinette Robert, owner of Dubey & Schaldenbrand. She was taught by
Georges Dubey himself, who was prepared to overlook the fact that she was a woman because
she was keen to learn.
In the 1960s in Switzerland, women were not so well accepted in the workplace. They were
given only small jobs, but this didnt disturb me. I found my way.
Her way was to turn to banking in Zurich and, in 1995, she bought Dubey & Schaldenbrand,
complete with ten watchmakers, and today employs 100 people. She admits it has been hard.
So what advice would she give to women wanting to enter male territory? Wait until you have
enough experience, as the sector is becoming more competitive. It is easier now than it was in
the 1960s when I started but it is still not easy for a woman.
11 Read the article and choose the best description (ad) for each woman (5153).
51 Arlette-Elsa Emch
52 Caroline Gruosi-Scheufele
53 Cinette Robert
a) bought a watch company after working in banking.
b) has more power than any other woman in the watch industry.
c) believes that men have the best ideas about watch-making.
d) introduced the idea that her company should make jewellery.
12 Choose the best description (ad) for each company (5456).
54 Swatch
55 Chopard
56 Dubey & Schaldenbrand
a) is family-owned.
b) employs 100 people.
c) is market leader in the watch industry.
d) is run entirely by men.

13 Mark these statements (5760) true (T) or false (F) according to the article.
57 More than half of the people who buy watches are men.
58 Chopard earns as much money from jewellery as from watches.
59 Cinette Robert has owned her company for more than ten years.
60 Chopard has always made both jewellery and watches.
WRITING
Following the meeting at Igloo (see the Listening section of this test), the Marketing Department
put forward a proposal to launch a new range of healthy food products. The Finance Department
has now agreed to the plan. You are the Head of Marketing. Write a memo of 100 to 150 words
(including a complete heading) to all marketing staff telling them the news. List actions you now
need to take (new dishes taste trials product names packaging design advertising
campaign).
Objective: launch six products by end of year
Encourage staff to make project a success.
MEMO
Date: June 14th
To:
From:
Subject:
I am pleased to inform you that

Progress Test 3
LISTENING
1 You will hear five people talking about meetings. For each recording, match the speaker to
ONE piece of advice (ah) that he/she gives. You will hear the recording twice.
1
Speaker 1 __________
a) Brief participants well
2
Speaker 2 __________
b) Have a clear purpose
3
Speaker 3 __________
c) Invite the right people
4
Speaker 4 __________
d) Arrive on time
5
Speaker 5 __________
e) Chair the meeting effectively
f) Choose the right location
g) Keep the meeting short
h) Have someone take the minutes
LANGUAGE
2 Complete the sentences using the correct form of the verb in brackets.
6
__________ (you / work) on a new project at the moment?
7
My colleague always __________ (finish) work early on Fridays.
8
Our company __________ (already / invest) $4.54 million in Research and Development
this year.
9
The marketing team __________ (meet) in London once a week.
10
At the moment we __________ (not develop) a new brand.
11
__________ (you / usually / buy) birthday presents for your colleagues?
12
The new company, GoKids, __________ (produce) books for children.
13
I __________ (see) my boss at 12.30 tomorrow.
14
Im going to the conference too. I __________ (give) you a lift if you like.
15
The bus __________ (depart) from the central bus station at 7.35 p.m.

16
I wont be able to make the workshop on Friday. I __________ (go) to Frankfurt for a
long weekend.
17
__________ (you attend) the seminar next week?
18
I think the Budapest flight __________ (be) late too.
19
They __________ (stay) at the Ibis Hotel in Paris at the moment.
20
Ive decided I __________ (leave) the company soon.
READING
3 Read the article and decide if these statements are true or false.
21
British companies are failing to spend money on modernising their businesses.
22
Large numbers of companies have invested in new IT equipment.
23
The press have reported on many unsuccessful projects.
24
LS took over Calcot.
25
LS recently took over its rival.
26
Biltons is a successful partnership.
27
Small and medium-sized businesses need to negotiate better.
28
Parts-2-go and Delkon are working closely together.
Changes in business operations
By Alan Rodger
British companies are investing huge amounts of money in making changes to their traditional
business practices. The main aims behind this investment are to increase the quality of services
provided, while reducing prices.
The demand for available and skilled IT resources in the UK is so great that many customer
services companies have decided to outsource contracts to low-cost countries, such as India, in
order to meet this demand.
So, what are the challenges and opportunities that outsourcing presents? There have been many
newspaper stories of failed projects and broken-down relationships between customers and the
service companies who have outsourced contracts. Probably the most famous of these stories
was LS, who had agreed a ten-year deal to provide services for Tilkin. This ended earlier this
year, when LS was replaced by Calcot. However, it was not all bad news and LS behaved
professionally and helped to ensure the successful takeover of the service by its rival, so the only
problems reported were minor ones.
The main goal of investing in outsourcing is to improve the quality of customer services, and to
lower the cost of operations at the same time. One example of a successful outsourcing
partnership is Biltons. Almost two years ago the company started outsourcing services to a
consortium of companies. The deal with the consortium is for five years. Payments are made to
the consortium if it reaches its targets it has to deliver a two percent improvement in customer
satisfaction annually.
There are huge opportunities for small and medium-sized businesses to make savings by using
shared services. For instance, organisations with similar requirements can negotiate to use the
same service provider. This would mean that the costs for each company would be reduced
through savings of scale. This is the model behind a deal recently announced for a joint venture
between Parts-2-go and Delkon.
Partnerships are great opportunities to show what can be achieved with open minds, shared
interests, and a commitment to better and cheaper services. Perhaps the experience of the past
can actually help make changes for the future.
From the Financial Times
GLOSSARY
consortium, noun, sing. a combination of two or more large international companies, which join
together for a special common purpose.

SKILLS
4 Complete the gaps in the conversation with appropriate phrases (aj).
Sandra:
John, ______________ 29 ? When would be the best time to launch the new sun
cream range? July?
John: _______________ 30 I think May would be better. Thats when most people start going
on holiday.
Sandra:
_______________ 31 but Im not sure wed be ready by then. Theres still a lot of
work to do.
John: I know _______________ 32 So, what do you suggest?
Sandra:
_______________ 33 June? That gives us three months to prepare.
John: _______________ 34 we need three months to prepare?
Sandra:
Two months would be too little, I think. _______________ 35 about that?
John: Three months will be fine _______________ 36 anyway.
Sandra:
Great. _______________ 37 ring Martin and see if he agrees.
John: _______________ 38 for a minute. Can we discuss something else first before you call?
a)
what you mean
b) whats your opinion
c) How about
d) I propose that we
e) Thats true
f) Well, I think so
g) Maybe, but
h) How do you feel
i) Are you saying that
j) Hold on
5 Some of the underlined phrases in the telephone conversation below contain errors. Find and
correct them. If a phrase is correct, put a tick in the space next to that line.
Bob: Good morning. Easy electrics.
Alexis: Hello. Id like speaking with Bob Baker, please
______________________39
Bob: Bob Baker speaking.
Alexis: Oh, hello. My names Alexis Draper
_______________________________40
Weve got a meeting on Wednesday, but Im afraid somethings come to. ________________41
Bob: No problem. How if Thursday?
______________________________________42
Alexis: Sorry, I cant make it then. Could we meet on Friday
_____________________43
at eleven?
Bob: Thats OK to me.
________________________________________44
Alexis: Good. So Ill see you on Friday. ________________________ 45
Bob: OK then, Bye.
Alexis:
Bye.
6 Complete the conversation using the sentences (ae).
Woman:
Hello Boris. Nice to see you again.
Man: __________________________________________________46
Woman:
__________________________________________________47
Man: __________________________________________________48
Woman:
Oh yes. Maxlite manufactures bags, doesnt it?
Man: __________________________________________________49
Woman:
__________________________________________________50
Man: Thanks very much I will.
a)
Im working there at the moment. Let me give you my card. Give me a call when you are
in London next.

b)
Not too bad, thanks. Where are you working these days?
c)
Im with Maxlite. Im in the sales department.
d)
You too! How are you?
e)
Thats right. Weve got branches throughout the UK, so Im hoping to work in London at
some point.
VOCABULARY
7 Complete the sentences using the correct alternatives.
51
What is Janices management ________________?
a) style
b) way c) type
52
Im working on a new research ________________
a) field
b) project
c) policy
53
Ive heard our company is going to ________________ with PTL Limited.
a) merge
b) acquire
c) expand
54
We need to ________________ the layout of our department.
a) reorganise b) regulate
c) relocate
55
I wouldnt say they were cheap, but the CDs were certainly good________________
a) cost b) price
c) value for money
56
Weve discovered a complete lack of brand- ________________ among our target
customers.
a) stretching b) awareness c) force
57
Expect ________________ on this service of up to 2 hours.
a) delays
b) seats
c) overbooking
58
The business has twelve retail ________________ in London.
a) subsidiaries
b) outlets
c) warehouses
59
Millers is a very ________________ company. I cant see it ever modernising the way it
operates.
a) conservative
b) dynamic c) progressive
60
Im working on a new campaign to ________________ our new product range.
a) promote
b) move
c) relocate
61
I work in a large department ________________ .
a) store
b) kiosk
c) warehouse
62
In order to get a new job, I need to ________________ .
a) retrain
b) retail
c) relaunch
63
Shall we walk upstairs or take the ________________ ?
a) subway
b) lift c) left
64
I dont ___________ with you at all.
a) complain b) criticise
c) agree
65
Shop at Daveys we stand for ___________ and reliability.
a) quantity
b) quality
c) standard
WRITING
8 You have received the following e-mail. Write a short reply (40 to 50 words).
Include the following points:

thank Mandy for the invitation

explain that you are not available for the meeting as you are on a course

accept the lunch invitation and arrange a time and date

To: Paul Healey

Subject: Project Meeting
Dear Paul
I just wanted to check youre available for the project meeting on December 19 at 14.30. Do you
fancy lunch sometime next week? We could go to Browns, the new place in the town centre
perhaps? Ive attached a copy of their menu.
Mandy
Browns
Starters
Breaded Garlic and Ginger Prawns 3.75
with a sweet chilli dip.
Smoked Scottish Salmon 3.95
smoked salmon slices served with rustic bread and a wedge of lemon.
Fresh Soup of the Day (V) 2.50
served with a wedge of rustic bread.
Main Course
Peppered Sirloin Steak 11.50
8oz sirloin steak with a creamy peppercorn sauce dusted with cracked black pepper, served with
two flat mushrooms, chips and a fresh mixed leaf salad.
Duck with Orange Sauce 10.75
Half a Lincolnshire duck served with a richly flavoured orange sauce, roast potatoes and mixed
seasonal fresh vegetables.
Thai Green Vegetable Curry (V) 8.25
a medium spiced vegetable curry, laced with coconut milk, served with a poppadom and coconut
rice.
Desserts
Traditional Baked Cheesecake 3.75
a slice of delicious vanilla flavour cheesecake, served with passion fruit coulis.
Chocolate Fudge Sundae 3.50
ice-cream, chocolate fudge brownie, Maltesers, cream and chocolate fudge dessert sauce.
Fruit Pavlova 3.25
9 You work for the glass bottle wholesalers, Wilsons. Your company has not yet received
payment from a client for the invoice below. The finance manager, Ms Sanderson, asks you to
write a letter (120 to 140 words) to the client.
Include the following points:

the subject of the letter

remind the client what the order was

explain to the client that the payment is overdue

if payment is not received within seven days, the company will take further action

give details of how you or Ms Sanderson can be contacted

INVOICE:
Client: Mr Fitzpatrick
Invoice no: PIC401
Item: 1 litre glass bottles
Quantity: 10,000
Price including VAT : 2,025
Payment due: within 30 days (by 14 May)

 ()
1.
Nothing will work unless you do.
2.
Bad ideas dont get better online.
3.
Be everywhere, do anything, and never fail to astonish the customer.
4.
There are no new ideas.
5.
The trouble with the rat race is that even if you win, you are still a rat.
6.
Theres no such thing as a free lunch.
7.
Truly great brands are more than just labels for products.
8.
He travels fastest who travels alone.
9.
How many people work in your office? About half.
10. Its not the strongest species that survive, nor the most intelligent, but the most responsive
to change.

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