Elliot Richmany

201203260
Information Technology Management II ITM311
Types of Information Systems
Class Exercise II January 27, 2016
Name: ______________________________
Name: ______________________________

ID: _________________________
ID: _________________________

Information Systems
A manufacturing company has networked its computers to those of its customers and suppliers to
capture data about sales orders and purchases. Such data are processed immediately, and
inventory and other databases are updated. Videoconferencing and electronic mail services are
also provided. Data generated from the manufacturing plant are captured by sensors and
processed by a computer that also suggests answers to a complex production problem posed
by an engineer. Managerial end users receive reports on a periodic, exception, and demand
basis, and use computers to interactively assess the possible results of alternative decisions.
Finally, top management can access text summaries and graphics displays that identify key
elements of organization performance and compare them to industry and competitor
performance.
The company has started forming business alliances and using IS to build a global
telecommunications network with other companies throughout the world to offer their customers
worldwide products and services. The company is in the midst of making fundamental changes
to their computer-based systems to increase the efficiency of their business operations and their
managers' ability to react quickly to changing business conditions.
Question
There are many different types of information systems in the above mini-case. What are they?
What strategic objectives are achieved here? Identify and describe as many as you can.

Elliot Richmany
201203260
In the above case, an integration of TPS, OAS, KWS, MIS, and DSS are being used.
In order to keep track of the daily routine sales, orders, and purchases being conducted
the Transaction Processing System is require to provide well structured, credible data for further
analysis on the Operational Level allowing the data to be frequently updated.
The above case study specifically states "Video Conferencing, and E-Mail" services
required by the system, thus the Office Automation System will provide the manufacturing
company with the required tools needed to improve productivity of data workers in the office.
Knowledge Work Systems aids in providing the engineers with the knowledge needed
using the information gathered by providing them with the designs and graphics required to
achieve their project tasks in the professional (knowledge) level.
Management Information Systems will provide summary reports to Top- Management
that may allow them to plan, control, and make decisions in a more credible and structured basis.
In order for the system to assess specific decisions on a periodic, demand, and
exceptional basis, the Decision Support System is required at the Management level to provide
them with the decision analysis needed at low volume data.
These Information System will provide the organization with Operational Excellence
allowing for a more efficient and effective system thus increasing profitability. Decision Making
will be made in a much more coherent and credible manner due to the quality of processing
being transmitted mainly due to the DSS and MIS. Moreover, the systems will allow for a greater
advantage over the competitors thus leading to a greater survival ratio.
To sum it all up, to make sure all required features are met for the organization to
succeed, these information systems must be provided to achieve maximum efficiency and
effectiveness using the information gathered by the organization in the operation to the strategic
level.

Elliot Richmany
201203260

Information System Used

A call Center that handles customer service telephone calls is monitored by information system
that collects data on the number of calls each representative received and the length of time each
representative took to answer each call and then to respond to the question or request for service.
Managers at the call Center can easily obtain statistics on virtually any part of the process. And
data collection is built into the system, making it unintrusive. Obviously, the managers goal is to
make sure all calls are answered quickly and that customers are satisfied.
Information from the system can then be used in a variety of ways For instance, a manager can
use the information from the system to compare a workers output to that of his colleagues, to his
own earlier output, to historical outputs reflecting similar work conditions at other times. He can
evaluate the number and duration of calls service representatives answer on a given day.
Question
What information system is referred to in this case? How could you tell?
Management Information System is being used in this scenario to evaluate data collected. This
system will provide the manager with a report needed to compare any given information needed
in a summary serving the manager with the ability to plan, control and make further decisions.
I could tell because the only given way one could compare output is by gathering specific reports
needed in order to conclude with reliable and structured data providing with day to day control of
operations.

Enjoy the daySee you on Friday!