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Team Communication
And Settlement of Disputes
The day you formed your team, everything was perfect. You were bursting
with enthusiasm; you had great ideas on how to get prepared; you were, perhaps, the
best friends in the world especially if you set up your team because of a previous
relationship between all of you.
It is possible (and the CCJP hopes) that this is lasting. But it cannot be
excluded that, little by little, things deteriorate. A thinks that B does not work enough;
B criticizes C for always being late to meetings; C is convinced that A and B are
criticizing him behind his back. How are you going to manage this? This is an
essential question. And it will become more and more important during the
Competition. The stress caused by the Competition, the discovery of new locations
and new people, possibly the exhaustion caused by jet lag or caused by working in
another language, all create a risk of increasing tensions within the team. It can lead to
a negative impact on the trainingand on the results!
So what about taking the time, at this moment, to consider (1) the different
methods of learning, (2) the impact that it can have on communication in your team,
and (3) the consequences of these modes of communication on the settlement of
disputes? Read the following text and prepare yourselves for the discussion of what
could follow.
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Visual
Auditive
Kinaesthetic
It can be interesting for each team member to use this table to try to identify
which category you think you belong to (as well as the one you would think your
team members belong to) and to discuss it collectively. In doing this exercise, do not
forget that this division of individuals into three groups is only one example in the
area of modes of learning (for example activists, theorists, reflectors and pragmatists),
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and especially that it is only a theory which - as with all theories - has its limits. Thus,
being an auditive does not mean you cannot learn while reading; it is only more
complicated for you, but possible (besides, if it were the case you would not learn
anything reading this text).
This exercise is meant to help you understand that modes of learning, as well
as modes of communication, are not necessarily the same for every team member.
You have maybe foreseen to get together frequently to learn together, to discuss, to
analyze the training documents. Have you thought about the way your respective
modes of communication will impact your learning process? You should then be
attentive to each others modes of learning and communication and to the
consequences that can follow for the other team members and for the team itself. The
consequence is that you may have to adapt your mode of learning and communication
to your team members.and your team members may have to adapt theirs to you as
well.
Cultural factors; even if you are coming from the same country and context,
you do not necessarily communicate the same way according to your
education, to your social background and possibly to your religionand to
many other cultural factors as well;
Different Character: you can be more or less outgoing, you can like more or
less direct communication, etc;
Preparation before the Competition, i.e. until the moment you arrive in France.
During that period you will have to create trusting relationships in the team.
You will have to identify your respective strengths and weaknesses and learn
to work together.
Time spent during the Competition before the jury and/or the other teams.
During that period, you have to be sure to not fall apart; and especially not in
front of the jury and the other teams! It is the moment where you will have to
favour the collective game and avoid the individual one. Team members trying
to speak at the same time usually upsets the jurywhich is not the most
efficient or effective strategy.
Finally, time spent outside the Competition. When you are at the Competition,
but outside the simulations, you will have to try, despite the pressure, to find
the time to analyze situations, including your mistakes, to be able to
improve.But you will also have to keep your team together.
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Considering the fundamental importance of these questions for the cohesion of the
team as well as the potential for learning and competitiveness we propose you
take some time to answer the following questions:
Have you analyzed seriously the way you communicate in your team? If
yes, what have you learned from it? If not, what precludes you from doing
so?
How will you communicate with each other during the Competition? Do
you have a strategy?
When you are in front of the jury, how will you decide who has the floor?
Who will decide who has the floor in the team?
3) Settlement of disputes
A logical consequence of disputes in modes of communication is the way
disputes are settled vary according to culture, background, age, etc. Look around you
and think about these aspects: how do you settle a dispute in a family, in a company?
Who has the last word?
In a team, several methods of organization are possible: the team can decide
via consensus; or according to the majority i.e. two team members against the third
one; or you can choose someone who will arbitrate; it is also possible that one team
member is more influential and will be in a position of strength. The way the team
will move forward can be evaluated according to distinct angles, of which two are
particularly important. First, the objective effectiveness of the functioning of the team
i.e. how the team is able to do what is expected by the jury according to the criteria
set up in the Competition Regulations. The second factor is the way each team
member lives and acts during the Competition.
Whatever system you finally choose, disputes can appear between two team
members, even three.You will have to solve them. It does not matter. What matters
is not being able to settle them, or taking too much time to solve them at the wrong
moment. To avoid these situations, it is useful to consider the prevention of disputes,
closely linked to the question of the mode of communication in the team. In that
respect, ask yourself these two following questions and discuss your answers: