Dr.

Ambedkar Business School

Operations Management
PGDM Course – Semester II
Objective
To help students understand, appreciate and apply concepts and contemporary
practices of managing operations in manufacturing and services sectors in the
prevalent business environment.

Course Contents

Unit – I:
Introduction: The Field of Operations Management, Production Systems, OM in the
Organizational Chart, Operations as Service, Historical Development of OM, Current
Issues in Operations Management.
Operations Strategy and Competitiveness: Operations Strategy, Operations
Competitive Dimensions, The Corporate Strategy Design Process, Strategic Fit Fitting
Operational Activities to Strategy, Productivity Measurement.

Unit – II:
Process Analysis: Process Analysis, Process Flowcharting, Types of Processes,
Measuring Process Performance, Process Analysis Examples, Process Throughput
Time Reduction.
Product Design: Designing for the Customer – Quality Function Deployment, Value
Analysis, value Engineering, Designing Products for Manufacture and Assembly,
Measuring Product Development Performance.

Unit – III:
Manufacturing Process Selection and Design: Process Selection – Types of
Processes, Process Flow Structure, Product Process Matrix.
Service Process Selection and Design: The Nature of Services, an Operational
Classification of Service, Applying Behavioural Science to Service Encounters,
Designing Service Organizations, Structuring the Service Encounter, Service System
Design Matrix, Service Blueprinting and Fail Safing.

Unit – IV:
Facility Location: Plant location methods Factor rating, Transportation Method (only
formulation), Centroid method, Locating service facilities.
Facility Layout: Basic Production Layout Formats, Process Layout (CRAFT)
Product Layout (Assembly Line Balancing), Group Technology (Cellular) Layout,
Fixed Position Layout, Retail Service Layout, Office Layout.

Unit – V:
Waiting Line Management: Economics of Waiting Line Problem, The Queuing
System, waiting line methods (MM1 Model in detail).
Strategic Capacity Management: Capacity Management in Operations, Capacity
Planning Concepts, Capacity Planning, Planning Service Capacity.

Unit – VI:
Aggregate Sales and Operations Planning: Overview of Sales and Operations
Planning Activities, The Aggregate Operations Plan, Aggregate Planning Techniques.
Inventory Control: Definition of Inventory, Purposes of Inventory, Inventory Costs,
Independent versus Dependent Demand, Inventory Systems, Fixed Order Quantity
Models, Fixed Time Period Models, Selective Control, including ABC, VED
Classifications, Optional Replenishment System, 2Bin system.

Unit – VII:
Materials Requirement Planning: Where MRP Can Be Used, Master Production
Schedule, Material Requirements Planning System Structure, MRP Examples.

Unit – VIII:
Supply Chain Strategy: Supply Chain Drivers, Supply Chain Strategy, Measuring
Supply Chain Performance, Push Strategy/Pull Strategy/PushPull Strategy, Bullwhip
Effect, Outsourcing, Design for Logistics, Global Sourcing, Mass Customization.

Unit – IX:
Total Quality Management: Evolution of TQM: Quality Specification and Quality
Costs, SixSigma Quality, The Shingo System: Fail Safe, ISO 9000, ISO 14000.
Just In Time and Lean Systems: JIT/Lean Logic, The Toyota Production System,
Elimination of waste, Value Stream Mapping, JIT/Lean Implementation
Requirements, JIT/Lean in Services

Unit – X:
Project Management: Introduction, Structuring Projects, Work Breakdown
Structure, Network Planning Models, Time Cost Models, Managing Resources

Recommended Text:
NAME OF AUTHOR
PUBLICATION EDITION PUB. YEAR ISBN NO.
BOOK NAME
Operations
Richard B
Management
Chase & F Tata McGraw-Hill
for Eleventh 2006 978-0-07-060448-3
Robert Co.
Competitive
Jacob
Advantage

Reference Books:
NAME OF AUTHOR
PUBLICATION EDITION PUB. YEAR ISBN NO.
BOOK NAME
Iso 9000 A
Manual For Total Suresh S.Chand And
Third 1997 81-219-1483-3
Quality Dalela Comp. Ltd.
Management
Production And
Roberta S. Prentic Hall Of
Operations Fourth 2005 0-205-14733-X
Russell India
Management
Operations Mark D. Prentic Hall Of
Second 2002 81-203-2173-1
Management Hanna India
Operations Norman Cengage
Ninth 2007 978-81-315-0048-4
Management Gaither Learning
Manufacturing
Organization Harold T. Prentice Hall Of
Third 2007 0-13-555854-9
And Amrine India
Management