Pia Moe 2010

PIA E
NGINEERING & MAINTENANCE
Part 145
Maintenance Organisation Exposition
PIA ENGINEERING & MAINTENANCE
MAINTENANCE ORGANISATION EXPOSITION
MOE DISTRIBUTION CONTROL NO.
_____________
EASA PART 145 APPROVAL NO.
EASA.145.0004
Approved by OSAC, France

N/Ref: 2010/OSAC CDG/0036
dated 02/NOV/2010
MOE TITLE
Edition: 3
PAKISTAN INTERNATIONAL AIRLINES

ENGINEERING & MAINTENANCE DEPARTMENT
JINNAH INTERNATIONAL AIRPORT
KARACHI 75200, PAKISTAN
Telephone:
(92 21) 9904-5344 / 9904-3558
Facsimile:
(92 21) 9924-2233
E-mail:
khimipk@piac.aero
jar145audit@piac.aero
Revision: 3
Issue: September 10
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PIA E
Part 145
INTENTIONALLY LEFT BLANK
MOE TITLE
Edition: 3
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Issue: September 10
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PIA E
Part- 145
PART 0: GENERAL ORGANISATION
MOE Part 0
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
PIA E
Part- 145
MOE Part 0
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
PIA E
0.1
Part 145
Table of Contents
Table of contents and list of effective chapters have been combined since the issue date is
printed and after a revision, complete chapter shall be updated.
Part 0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
Part 1
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
Part 2
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
2.16
2.17
2.18
2.19
2.20
2.21
2.22
2.23
2.24
2.25
2.26
2.27
2.28
General Organisation
Owner
EQA
EQA
EQA
EQA
EQA
EQA
DE&M
Management
Corporate Commitment by the Accountable Manager
Safety and Quality Policy
Management Personnel
Duties and Responsibilities of the Management Personnel
Management Organisation Chart
List of Certifying Staff
Manpower Resources
General Description of the Facilities at Each Address Intended to be Approved
Organisations Intended Scope of Work
Notification Procedure to the Competent Authority Regarding Changes to the
Organisations Activities / Approval / Location / Personnel
Exposition Amendment Procedures Including, if Applicable, Delegated
Procedures
Owner
MD (PIA)
MD (PIA)
MD (PIA)
MD (PIA)
MD (PIA)
EQA
MD (PIA)
MD (PIA)
MD (PIA)
Table of Contents
Record of Revision
List of Effective Pages
Cross References
Distribution List
Purpose of MOE
Access to Facilities
Maintenance Procedures
Supplier Evaluation and Subcontract Control Procedure
Acceptance / Inspection of Aircraft Components and Material From Outside
Contractors
Storage, Tagging and Release of Aircraft Components and Material to Aircraft
Maintenance
Acceptance of Tools and Equipment
Calibration of Tools and Equipment
Use of Tooling and Equipment by Staff (Including Alternate Tools)
Cleanliness Standards of Maintenance Facilities
Maintenance Instructions and Relationship to Aircraft / Aircraft Component
Manufacturers Instructions Including Updating and Availability to Staff
Repair Procedure
Aircraft Maintenance Programme Compliance
Airworthiness Directives Procedure
Optional Modification Procedure
Maintenance Documentation in Use and Completion of Same
Technical Record Control
Rectification of Defects Arising During Base Maintenance
Release to Service Procedure
Records for the Operator
Reporting of Defects to the Competent Authority / Operator / Manufacturer
Return of Defective Aircraft Components to Store
Defective Components to Outside Contractors
Control of Computer Maintenance Record Systems
Control of Man-Hour Planning versus Scheduled Maintenance Work
Control of Critical Tasks
Reference to Specific Maintenance Procedures
Procedure to Detect and Rectify Maintenance Errors
Shift / Task Handover Procedures
Procedures For Notification of Maintenance Data Inaccuracies and Ambiguities,
to the Type Certificate Holder
Production Planning Procedure
MOE CHAPTER 0.1
Edition: 3
Revision: 0
Issue: April 08
MD (PIA) / EQA
MD (PIA) / EQA
Owner
DE&M, EQA, P&L
EQA, P&L, AWM
All Divisions
All Divisions
All Divisions
All Divisions
All Divisions
All (Excl. P&L)
All (Excl. P&L)
All (Excl. P&L)
All Divisions
All Divisions
All (Excl. MOC, P&L)
AWM
EQA, AWM, BM
AWM, BD
All Divisions
DE&M, All Divisions
All Divisions
All (Excl. P&L)
AWM, BM, LM, CM
AWM, LM, BM, CM
LM, CM, BM, PP, AV
All (Excl. AWM, P&L)
Page 1 of 2
PIA E
Part L2
Part 145
Additional Line Maintenance Procedures
Owner
L2.1
L2.2
L2.3
L2.4
Line Maintenance Control of Aircraft Components, Tools, Equipment Etc.

Line Maintenance Procedures Related to Servicing / Fuelling / De-Icing Etc.
Line Maintenance Control of Defects and Repetitive Defects
Line Procedure for Completion of Technical Log
L2.5
Line Procedure for Pooled Parts and Loan Parts
L2.6
L2.7
Line Procedure for Return of Defective Parts Removed From Aircraft

Line Procedure Control of Critical Tasks
Part 3
LM, CM, MOC, P&L

LM, CM, MOC, AWM
DE&M, LM, CM, AWM
LM, CM
LM, CM, MOC, PP, AV,
P&L
LM, CM, MOC
LM, CM, AWM
Quality System Procedures
3.1
Quality Audit of Organisation Procedures
3.2
Quality Audit of Aircraft
Owner
EQA / All Divisions
3.5
3.6
3.7
3.8
3.9
EQA / All Divisions

Quality Audit Remedial Action Procedure
MD (PIA) / All Divisions
Certifying Staff and Category B1 and B2 Support Staff Qualification and Training
All
Procedures
(Excl. MOC, BD, P&L)
Certifying Staff and Category B1 and B2 Support Staff Records
EQA
Quality Audit Personnel
EQA
Qualifying Inspectors
EQA
Qualifying Mechanics
EQA
Aircraft or Aircraft Component Maintenance Tasks Exemption Process Control
EQA / All Divisions
3.10
Concession Control For Deviation from Organisations Procedures
3.11
Qualification Procedure for Specialised Activities Such As NDT, Welding Etc.
3.12
3.13
3.14
Control of Manufacturers and Other Maintenance Working Teams

Human Factors Training Procedure
Competence Assessment of Personnel
3.3
3.4
Part 4
4.1
4.2
4.3
Note:
EQA
EQA / All Divisions
EQA / All Divisions
MD (PIA) / All Divisions
Contracted Operators
Owner
Operator Procedures and Paperwork
Operator Record Completion
Part 5
5.1
5.2
5.3
5.4
EQA / All Divisions
EBD, AWM, EQA

All Divisions
EBD, AWM
Appendices
Owner
Sample of Documents
List of Sub-Contractors 145.A.75 (b)
List of Line Maintenance Locations As Per 145.A.75 (d)
List of Contracted Organisations As Per 145.A.70 (a)(16)
AWM, EQA
EQA, P&L
EQA, MOC, LM
EQA, MOC, P&L
Divisional codes are given in the owner column and are decoded as follows:
Code
MD (PIA)
DE&M
EQA
MOC
EBD
AWM
LM
BM
CM
PP
AV
P&L
All / All Divisions
Excl.
MOE CHAPTER 0.1
Description
Managing Director, PIA
Director (Engineering & Maintenance)
Chief Engineer (Quality Assurance)
Chief Engineer (Maintenance Operation Centre)
Chief Engineer (Engineering Business Development)
Chief Engineer (Development Engineering)
Chief Engineer (Line Maintenance)
Chief Engineer (Base Maintenance)
Chief Engineer (Cabin Maintenance)
Chief Engineer (PowerPlant Overhaul)
Chief Engineer (Avionics Overhaul)
General Manager (Procurement & Logistics)
All divisions of PIA Engineering & Maintenance
Excluding
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
PIA E
0.2
Part 145
RECORD OF REVISIONS
Manual holders are responsible for updating their copies. Upon receipt of revision,
revised pages shall be inserted, entering Revision Date, Insertion Date and Signature in
appropriate blocks. Removed pages must be discarded instantly to avoid any confusion.
Upon completion of this Record of Revisions, acknowledgement shall be sent through a
signed copy of Manual Status Letter. Same procedure as for MOE revision / updating
shall be applicable to AMP (Refer MOE Chapter 1.11 for details).
Edition No. Revision No. Revision Date
01
Approval Reference & Date
Revision
Inserted by
00
Feb 04
040645/GSAC/E
(02/MAR/2004)
QS
01
April 04
041138/GSAC/E
(08/APR/2004)
QS
02
June 04
042675/GSAC/E
(12/AUG/2004)
QS
00
Mar 05
050413/GSAC/TP
(29/JUNE/2005)
QS
01
Oct 05
050644/GSAC/TP
(30/NOV/2005)
QS
02
Nov 06
001/2007/PIA/OEK
(04/MAY/2007)
QS
03
May 07
GSAC/070133/UO1/VLP/JFS
(28/JUNE/2007)
EQA
00
April 08
08/GSAC/OEK/001
(11/JULY/2008)
EQA
01
May 08
08/CDG/OEK/ 003
(24/NOV/2008)
EQA
02
May 09
2010/OSAC CDG/0036
(02/NOV/2010)
EQA
03
September 10
2010/OSAC CDG/0036
(02/NOV/2010)
EQA
02
03
MOE CHAPTER 0.2
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Part 145
MOE CHAPTER 0.2
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0.3
Part 145
LIST OF EFFECTIVE PAGES

Chapter
MOE TITLE
PART 0: GENERAL ORGANISATION

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PART 1: MANAGEMENT
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PART 1: MANAGEMENT
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CHAPTER
MOE Part 2
PART 2: MAINTENANCE PROCEDURES

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PIA E
CHAPTER
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CHAPTER
MOE Part L2
PART L2: ADDITIONAL LINE MAINTENANCE PROCEDURES

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L2.5
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PART L2: ADDITIONAL LINE MAINTENANCE PROCEDURES

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CHAPTER
MOE Part 3
PART 3: QUALITY SYSTEM PROCEDURES

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CHAPTER
3.13
3.14
CHAPTER
MOE Part 4
Part 145

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PART 4: CONTRACTED OPERATORS

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CHAPTER
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PART 5: APPENDICES
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PIA E
0.4
CROSS REFERENCES
0.4.1
MOE TO PART 145 REQUIREMENTS
MOE
CHAPTER
0.1
0.2
0.3
0.4
0.5
0.6
0.7
1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
2.1
2.2
2.3
2.4
2.5
2.6
2.7
2.8
2.9
2.10
2.11
2.12
2.13
2.14
2.15
2.16
2.17
2.18
2.19
2.20
2.21
2.22
2.23
2.24
2.25
2.26
2.27
2.28
Part 145
PART 145 .A. ___
DESCRIPTION
REQUIREMENTS
Table of Contents
Record of Revision
List of Effective Pages
Cross References
Distribution List
Purpose of MOE
Access to Facilities
Corporate Commitment by the Accountable Manager
Safety and Quality Policy
Management Personnel
Duties and Responsibilities of the Management Personnel
Management Organisation Chart
List of Certifying Staff
Manpower Resources
General Description of the Facilities at Each Address Intended to be
Approved
Organisations Intended Scope of Work
Notification Procedure to the Competent Authority Regarding Changes
to the Organisations Activities / Approval / Location / Personnel
Exposition Amendment Procedures Including, if Applicable, Delegated
Procedures
Supplier Evaluation and Subcontract Control Procedure
Acceptance / Inspection of Aircraft Components and Material From
Outside Contractors
Storage, Tagging and Release of Aircraft Components and Material to
Aircraft Maintenance
Calibration of Tools and Equipment
Use of Tooling and Equipment by Staff (Including Alternate Tools)
Cleanliness Standards of Maintenance Facilities
Maintenance Instructions and Relationship to Aircraft / Aircraft
Component Manufacturers Instructions Including Updating and
Availability to Staff
Repair Procedure
Aircraft Maintenance Programme Compliance
Airworthiness Directives Procedure
Optional Modification Procedure
Maintenance Documentation in Use and Completion of Same
Technical Record Control
Rectification of Defects Arising During Base Maintenance
Release to Service Procedure
Records for the Operator
Reporting of Defects to the Competent Authority / Operator /
Manufacturer
Return of Defective Aircraft Components to Store
Defective Components to Outside Contractors
Control of Computer Maintenance Record Systems
Control of Man-Hour Planning versus Scheduled Maintenance Work
Control of Critical Tasks
Reference to Specific Maintenance Procedures
Procedure to Detect and Rectify Maintenance Errors
Shift / Task Handover Procedures
Procedures For Notification of Maintenance Data Inaccuracies and
Ambiguities, to the Type Certificate Holder
Production Planning Procedure
MOE CHAPTER 0.4
Edition: 3
Revision: 0
70(a)
70(a)
70(a)
70(a)
70(a)
70(a)
70(a)
70(a)1
65(a), 70(a)2
30(a) 3, 70(a)3
30(a) (b), 70(a)4
30(a), 70(a)3, 5
70(a)6, (b)
30(c), 70(a)7
25(a)(b), 70(a)8
70(a)9, 75(a), 80
70(a)10, 85(a)(b), 90(c)
70(a)11, (c)
65(b), 75 (b)
65(b),
25(d), 65(b),
40(a)(b), 65(b),
40(b), 65(b),
40(a), 65(b),
25(a)(b)(c)(d), 65(b), 80
45(a)(b)(d)(f)(g),65(b),
70(a)12
45(a)(b)(c), 65(b)
45(c), 65(b), 70(a)12
45(a)(b)(g), 65(b)
45(a)(b)(g), 65(b)
45(a)(e), 65(b), 70(a)12
55(a), 65(b), 70(a)12
45(a)(b)(c), 55(b), 60(a)
50(a)(b)(d)(f),65(b), 75(e)
55(b), 65(b), 70(a)12
60(a)(b)(c)(d)(e),65(b),
25(d), 65(b), 70(a)12
65(b), 70(a)12, 75(b)
55(c), 65(b), 70(a)12
30(c)
65(b)
65(b)
65(b)
47
45
47
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MOE
CHAPTER
L2.1
L2.2
L2.3
L2.4
L2.5
L2.6
L2.7
3.1
3.2
3.3
3.4
3.5
3.6
3.7
3.8
3.9
3.10
3.11
3.12
3.13
3.14
4.1
4.2
4.3
5.1
5.2
5.3
5.4
Part 145
PART 145 .A. ___
DESCRIPTION
REQUIREMENTS
Line Maintenance Control of Aircraft Components, Tools, Equipment

etc.
Line Maintenance Procedures Related to Servicing / Fuelling / De-Icing
etc.
Line Maintenance Control of Defects and Repetitive Defects
Line Procedure for Completion of Technical Log
Line Procedure for Pooled Parts and Loan Parts
Line Procedure for Return of Defective Parts Removed From Aircraft
Line Procedure Control of Critical Tasks
Quality Audit of Organisation Procedures
Quality Audit of Aircraft
Quality Audit Remedial Action Procedure
Certifying Staff and Category B1 and B2 Support Staff Qualification and
Training Procedures
Certifying Staff and Category B1 and B2 Support Staff Records
Quality Audit Personnel
Qualifying Inspectors
Qualifying Mechanics
Aircraft or Aircraft Component Maintenance Tasks Exemption Process
Control
Concession Control For Deviation from Organisations Procedures
Qualification Procedure for Specialised Activities Such As NDT, Welding
Etc.
Control of Manufacturers and Other Maintenance Working Teams
Human Factors Training Procedure
Competence Assessment of Personnel
Operator Procedures and Paperwork
Operator Record Completion
Sample of Documents
List of Sub-Contractors 145.A.75 (b)
List of Line Maintenance Locations As Per 145.A.75 (d)
List of Contracted Organisations As Per 145.A.70 (a)(16)
MOE CHAPTER 0.4
Edition: 3
Revision: 0
65(b), 42(a)
65(b)
65(b)
50(a), 65(b), 50(b)
50(f), 65(b)
42(a), 65(b)
65(b)
65(b)(c), 70(a)12
65(b)(c), 70(a)12
65(b)(c), 70(a)12
30(g)(i)(h)(e),
35(a)(b)(c)(d)(e)(f)(g)(h)(i)
35(j)(k)(l)(m)
30(e), 65(c)
30(e)(g)(h)(i), 35(a)(b)
(c)(d)(e)(f)(g)(h)(i)
30(e)
65(b)
65(b)
30(f)(e)
65(b)
30(e), 35(d)(e)(f)
35(d)(e)(f)
70(a)13, (b)
65(b)
65(b)
55(a)
30(i), 70(a)14, (b), 75(b)
70(a)15, (b), 75(d)
70(a)16, (b), 75(d)
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Page 2 of 2
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0.5
DISTRIBUTION LIST
0.5.1
EXTERNAL DISTRIBUTION
Control No.
E01
E02
E03
E04
E05
0.5.2
a)
Addressee
DGAC, France
GSAC, France
Director Airworthiness, PCAA
Controller of Airworthiness (South), PCAA
General Manager (Airworthiness), PCAA
INTERNAL DISTRIBUTION
Paper Format
Control No.
P01
P02
P03
P04
P05
P06
P07
P08
P09
P10
P11
P12
P13
P14
P15
P16 P17
b)
Part 145
Addressee
Reserved
Chief Engineer Quality Assurance
Chief Engineer Airworthiness Management
Chief Engineer Maintenance Operation Centre
Chief Engineer Engineering Business Development
Chief Engineer HR, Training & Automation
Chief Engineer Line Maintenance
Chief Engineer Base Maintenance
Chief Engineer Cabin Maintenance
Chief Engineer Power Plant Overhaul
Chief Engineer Avionics Overhaul
General Manager Procurement & Logistics
Deputy Chief Engineer (Quality Audit)
Reserved
Electronic Copy Format

Electronic copy of Maintenance Organisation Exposition (MOE) shall be available on PIA
intranet in Portable Document Format (PDF), through corporate accounts. Deputy Chief
Engineer (Quality Audit) shall manage timely update of electronic copy upon approval of
Maintenance Organisation Exposition and its amendments.
Printing of Maintenance Organisation Exposition (MOE) is allowed in the Organisation
for ease of consultation / reference. Responsibility for ensuring updates shall remain with
the holder of printed copy. Such individual printed copies shall be authorised by Chief
Engineer (concerned).
MOE CHAPTER 0.5
Edition: 3
Revision: 2
Issue: May 09
Page 1 of 2
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Part 145
MOE CHAPTER 0.5
Edition: 3
Revision: 2
Issue: May 09
Page 2 of 2
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Part 145
0.6
INTRODUCTION AND STRUCTURE OF MOE
0.6.1
INTRODUCTION
Maintenance Organisation Exposition (MOE) of PIA Engineering & Maintenance has
been developed on recommendations of EASA Part 145 requirements. This exposition
includes procedures, means and methods with reference to maintenance and quality
assurance of the Organisation, transposing laid down EASA Part 145 requirements.
0.6.2
PURPOSE
Purpose of PIA Engineering & Maintenance MOE is to present the Competent Authority
with facilities and policies / procedures, followed by personnel in the Organisation, while
performing maintenance on aircraft / aircraft components.
Compliance with these organisational procedures shall finally demonstrate compliance
with EASA Part 145 requirements, which is a prerequisite to acquire and maintain the
EASA Part 145 Approval for an organisation.
0.6.3
STRUCTURE
Maintenance Organisation Exposition has been structured, for ease of use, as follows:
Part 0
General Organisation
Part 1
Management
Part 2
Maintenance Procedures
Part L 2
Additional Line Maintenance Procedures
Part 3
Quality System Procedures
Part 4
Part 5
Appendices
MOE CHAPTER 0.6
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
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Part 145
MOE CHAPTER 0.6
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
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0.7
Part 145
ACCESS TO FACILITIES
Director (Engineering & Maintenance), being deputy to the Accountable Manager, shall
make all necessary arrangements for free access for personnel from the Competent
Authority to PIA Engineering & Maintenance facilities, whenever deemed necessary by
the Competent Authority in relation to EASA Part 145 Approval.
MOE CHAPTER 0.7
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
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Part 145
MOE CHAPTER 0.7
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
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Part- 145
PART 1: MANAGEMENT
MOE Part 1
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
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Part- 145
MOE Part 1
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
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1.1
Part 145
CORPORATE COMMITMENT BY THE ACCOUNTABLE MANAGER

This exposition and associated referenced manuals define Organisation and procedures
upon which the EASA Part 145 Approval is based according to the Part 145.A.70.
These procedures are approved by the undersigned and should be complied with, as
applicable, in order to ensure that all maintenance is being carried out under the terms of
this EASA Part 145 Approval.
It is accepted that these procedures do not override the necessity of complying with any
new or amended regulation published by the Competent Authority from time to time
where these new or amended regulations are in conflict with these procedures.
It is understood that the Competent Authority will approve PIA Engineering &
Maintenance, whilst the Competent Authority is satisfied that the procedures are being
followed and the work standards are maintained. The undersigned commits that the
Organisation will remain in compliance with the EASA Part 145 requirements.
PIA Engineering & Maintenance shall authorise the Competent Authority, access to its
facilities for assessment in this concern. The Organisation, within agreed frame of time,
will pay all the charges prescribed by the Competent Authority for this EASA Part 145
Approval.
It is further understood that the Competent Authority reserves the right to suspend, limit
or revoke this EASA Part 145 Approval, if the Competent Authority has any evidence
that the procedures are not followed or the standards not upheld.
Being the Accountable Manager, the undersigned shall ensure that all maintenance is
being financed and carried out to the standard required by the Competent Authority.
Captain Mohammad Aijaz Haroon

Accountable Manager for PIA Engineering & Maintenance
MOE CHAPTER 1.1
Edition: 3
Revision: 1
Issue: May 08
Page 1 of 2
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Part 145
MOE CHAPTER 1.1
Edition: 3
Revision: 1
Issue: May 08
Page 2 of 2
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1.2
SAFETY AND QUALITY POLICY
1.2.1
POLICY STATEMENT
Part 145
PIA Engineering & Maintenance Safety and Quality Policy states as:
Airworthiness and Quality Maintenance of aircraft and aircraft components is our highest
priority. We are committed to continuously improve the quality of all our products and
services to our customers satisfaction. This includes safety, reliability, performance and
customer values.
Recognizing safety as a prime consideration at all times, we will ensure good
maintenance practices through the application of human factor principles, and
encouraging personnel to report maintenance related errors / incidents.
Compliance with procedures, regulations, quality and safety standards, and cooperation
with quality auditors is the responsibility of all personnel of PIA Engineering &
Maintenance.
MOE CHAPTER 1.2
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
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Part 145
MOE CHAPTER 1.2
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
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1.3
MANAGEMENT PERSONNEL
1.3.1
GENERAL
Part 145
Purpose of this Chapter is to provide organisational designations, titles comparison and

nominated management personnel involved in maintenance activities on aircraft / aircraft
components in PIA Engineering & Maintenance. Administration of EASA Form Four and
looking after arrangements are also detailed.
1.3.2
ORGANISATIONAL DESIGNATIONS AND TITLES COMPARISON

Following is the comparison between existing titles in PIA Engineering & Maintenance
and the management personnel titles, mentioned in AMC 145.A.30 (b):
ORGANISATIONAL DESIGNATIONS
TITLES AS PER AMC 145.A.30(b)

Accountable Manager
Deputy to the Accountable Manager
Quality Manager
Line Maintenance Manager
Base Maintenance Manager
Line / Base Maintenance Manager

Workshop Manager
Chief Engineer (Airworthiness Management)
Not defined in AMC 145.A.30(b)
Chief Engineer (HR, Training & Automation)

1.3.3
NOMINATED PERSONNEL
Managing Director, PIA is the Accountable Manager of PIA Engineering & Maintenance
having overall, specifically including financial, responsibility for running the Organisation.
Accountable Manager has basic understanding of EASA Part145 Requirements and
responsibilities, under EASA Part145 Approval. Director (Engineering & Maintenance)
is Deputy to the Accountable Manager for EASA Part145 Approval. Managing Director,
PIA has designated Chief Engineer (Quality Assurance) with responsibility of effective
quality system monitoring, alongwith associated feedback reporting system.
Management Personnel, ensuring that the Organisation remains in compliance with the
EASA Part145 requirements, shall demonstrate relevant knowledge and adequate
extent of experience related to aircraft / aircraft component maintenance and the
managerial activities. Due to the organisational structure, functions are segregated for
effective administration and following personnel and their deputies have been nominated
MOE CHAPTER 1.3
Edition: 3
Revision: 2
Issue: May 09
Page 1 of 2
Part 145
PIA E
as the management personnel:

TITLE
NOMINATED
DEPUTY
CAPTAIN MOHAMMAD AIJAZ HAROON MAQSOOD AHMED
MAQSOOD AHMED
MOHAMMAD TARIQ FAROOQ
MUHAMMAD ASLAM TARIQ
MUMTAZ AHSAN ZUBAIRI
BABAR KAMAL MUMTAZ
KHALID MEHMOOD
SHAHAB KARAMAT
ABDUL QAYUM KHAN
JAVED SARDAR KHAN
SYED HASAN ZAIDI
MANSOOR AHMED KHAN
MUHAMMAD ARIF
SYED SAMIN UDDIN NAQVI
RIAZ-UL-HASAN SIDDIQI
SYED NAZIR HUSSAIN
SHAKEEL AHMED
Chief Engineer (Maintenance Operation Centre) AMIR ALI
ABDUL HAMID MEMON
Chief Engineer (Engineering Business Dev.)
MOHAMMAD TARIQ FAROOQ
AFZAL NOOR
MS. MAHEEN FATIMA ALI
ABDUL QADIR SIDDIQUI
AMANULLAH QURESHI
SYED SHAKEEL AHMED HASHMI
1.3.4
CONTROL OF EASA FORM FOUR

Chief Engineer (Quality Assurance) shall submit credentials on EASA Form Four under
confidential cover to the Competent Authority for each management personnel except for
Accountable Manager. Such Form, when approved, shall be archived by Technical
Assistant to Chief Engineer (Quality Assurance).
Whenever, credentials for any management personnel are amended, revised EASA
Form Four shall be submitted for approval of the Competent Authority, before change
becomes effective. In case of an unforeseen change of management personnel, EASA
Form Four shall be submitted to the Competent Authority at the earliest, but in any case
within 72 hours from the occurrence date.
1.3.5
LOOKING AFTER ARRANGEMENTS

In long absence, deputy to respective management personnel shall ensure that division
remains in compliance with Part 145 requirements. Whenever, both management
personnel alongwith deputy leave the Organisation, senior-most Deputy Chief Engineer,
available in the division, shall be appointed by management personnel to look after dayto-day activities for a specified period of time. Such nominated Deputy Chief Engineer
shall also have relevant knowledge and appropriate experience related to aircraft /
aircraft component maintenance to ensure compliance with Part 145 requirements.
MOE CHAPTER 1.3
Edition: 3
Revision: 2
Issue: May 09
Page 2 of 2
PIA E
Part 145
1.4
DUTIES AND RESPONSIBILITIES OF THE MANAGEMENT PERSONNEL
1.4.1
GENERAL
Purpose of this Chapter is to detail duties and responsibilities of management personnel,
for accomplishment of maintenance activities while ensuring that PIA Engineering &
Maintenance shall remain in compliance with EASA Part-145 requirements. In the
Organisation, management personnel are listed hereafter:
1.4.1.1
1.4.1.2
1.4.1.3
1.4.1.4
1.4.1.5
1.4.1.6
1.4.1.7
1.4.1.8
1.4.1.9
1.4.1.10
1.4.1.11
1.4.1.12
1.4.1.13
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 14
PIA E
1.4.1.1
Part 145
MANAGING DIRECTOR, PIA

Managing Director, PIA shall be the Accountable Manager for PIA Engineering &
Maintenance regarding maintenance activities for EASA Part 145 Approval. Managing
Director, PIA shall be responsible to:
i.
Establish PIA Engineering & Maintenance, endorse Corporate Commitment as

per MOE Chapter 1.1 and define Safety and Quality Policy for the Organisation.
ii.
Designate Director (Engineering & Maintenance) to assist Accountable Manager

on issues related to EASA Part-145 Approval and to deputize during long
absence of the Accountable Manager for EASA Part-145 scope.
iii.
Implement an independent quality assurance system and appoint Chief Engineer

(Quality Assurance) in the organisation for surveillance of organisational activities
to the highest standards of airworthiness and quality.
iv.
Appoint / promote / transfer Chief Engineers, General Managers, Deputy Chief

Engineers and Aircraft Engineers on operational / maintenance requirements.
v.
Provide required manpower resources, facilities, tooling, test equipment and

spares to perform maintenance and additional task that may be undertaken.
Approve plans and finances for any maintenance capability enhancement in the
Organisation.
vi.
Administrate Management Reviews with Director (Engineering & Maintenance)

and Chief Engineer (Quality Assurance) to check progress on the corrective /
preventive actions and overall organisational performance, in terms of quality.
vii.
Ensure that all payments related to EASA Part 145 Approval, prescribed by the
Competent Authority, are paid within agreed frame of time.
viii.
Assure free access of the Competent Authority personnel to PIA Engineering &
Maintenance facility, whenever called for in respect to EASA Part-145 Approval.
ix.
Validate the applications (EASA Form Two), for purpose of notification regarding
any change, before submission to the Competent Authority.
x.
Operate within specific Statutory / Regulatory / Corporate directives for all EASA
Part-145 Approval related activities and conform strictly to safety and operational
requirements.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 14
PIA E
1.4.1.2
Part 145
DIRECTOR (ENGINEERING & MAINTENANCE)

Director (Engineering & Maintenance) shall assist the Accountable Manager for all PIA
Engineering & Maintenance organisational activities. Reporting directly to Accountable
Manager, Director (Engineering & Maintenance) shall be responsible to:
i.
Manage organisational activities, fulfilling corporate commitment by Accountable

Manager and implementing Safety and Quality Policy in the Organisation,
complying with EASA Part 145 requirements.
ii.
Recommend appointment / promotion / transfer of Chief Engineers, Deputy Chief

Engineers and Aircraft Engineers to Accountable Manager. However, transfer of
Deputy Chief Engineers / Aircraft Engineers, within the Organisation, shall be
approved by Director (Engineering & Maintenance).
iii.
Review the requirements related to human resource, facilities, equipment, spares

and maintenance capability enhancement. Such requirements must be brought
into the Knowledge of Accountable Manager without any delay.
iv.
Collaborate with Chief Engineer (Quality Assurance) for implementation of an

effective quality assurance system in the Organisation to ensure that all activities
are accomplished to the highest standards of airworthiness and workmanship.
v.
Participate in Management Reviews to review progress on corrective / preventive

actions and overall organisational performance, in terms of quality. Ensure
corrective actions implementation in timely manner against any finding, observed
by personnel from the Competent Authority / Engineering Quality Assurance
during quality audits.
vi.
Ensure that required facilities, tooling, test equipment and spares are procured,
maintained and utilised as per EASA Part 145 requirements.
vii.
Ensure that all maintenance, requested by customer, shall be performed and

certified in accordance as per the standard required by the EASA Part 145
requirements and organisational procedures. Records of maintenance performed
shall be archived, in a safe / secure location, for the permissible period.
viii.
Establish system for review of all applicable technical standards, in order to

maintain airworthiness of aircraft / aircraft components and associated systems.
ix.
Initiate approval for all fee and charges related to EASA Part 145 Approval
beforehand, ensuring the payments are made within the agreed frame of time.
x.
Make arrangements for free access of personnel from the Competent Authority to
PIA Engineering & Maintenance facilities, whenever required in respect to EASA
Part-145 approval.
xi.
Represent PIA Engineering & Maintenance in his authorised position for all
correspondences with the Competent Authority and other organisations.
xii.
Propose plans for organisational capability enhancement in PIA Engineering &

Maintenance and supervise timely accomplishment of all such approved plans.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 3 of 14
PIA E
1.4.1.3
Part 145
CHIEF ENGINEER (QUALITY ASSURANCE)

Chief Engineer (Quality Assurance) is authorised by the Accountable Manager for
surveillance of all activities ensuring that the Organization remains in compliance with
EASA Part 145 requirements. Chief Engineer (Quality Assurance) is responsible to
manage company approval system for the Organisation, under delegated authority by
Pakistan Civil Aviation Authority. Main responsibilities are to:
i.
Implement independent quality assurance system for surveillance of organizational

activities as per EASA PART 145 requirements, through annual audit plan for
procedure and product audits.
ii.
Conduct scheduled audit and unscheduled product audits, request corrective

actions against findings and generate audit reports as quality feedback and hence
monitor implementation of remedial actions by respective divisions.
iii.
Participate in management reviews to present progress on remedial actions

against significant findings and quality issues. Moreover, any major deviation from
EASA Part-145 requirements must be communicated to the Accountable Manager,
in a timely manner.
iv.
Develop Maintenance Organisation Exposition and other associated maintenance

procedures, control their subsequent amendments and submit such amendments
to the Competent Authority for Approval prior to the implementation.
v.
Manage effective technical qualifications system for AME Licences / Company

Approvals applications processing in close liaison with the Pakistan Civil Aviation
Authority and conduct examinations for various categories of Company Approvals.
vi.
Issue certification authorisations to maintenance personnel, fulfilling requirements

as per laid down organisational procedures and control such authorisations in the
Organisation. Manage certification authorisations records and maintain the list of
certifying staff for PIA Engineering & Maintenance.
vii.
Evaluate and approve plans, contents, pre-qualification rules and durations for any
initial and continuation training with regular review of organisational procedures
effectiveness.
viii. Evaluate and approve suppliers for Approved Vendors List (AVL), administer
suppliers follow up and monitor quality of contracted tasks and incoming stores.
ix.
Appraise and submit the Company Capability List (CCL) of PIA Engineering &
Maintenance and subsequent revisions to the Competent Authority for approval.
x.
Report an unairworthy condition to the Competent Authority and request for any
concession in justified cases, if deemed necessary.
xi.
Devote maximum time to activities for continual improvement, in respect of quality

assurance concept. Supervise personnel assigned with duties in Engineering
Quality Assurance division.
xii.
Represent the Organisation in authorised position for correspondences with the

Authorities and other organisations.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 4 of 14
PIA E
1.4.1.4
Part 145
CHIEF ENGINEER (AIRWORTHINESS MANAGEMENT)

Chief Engineer (Airworthiness Management) shall be Incharge for development of all
aircraft / aircraft component maintenance specifications, modifications control and the
reliability engineering activities. Main responsibilities are to:
i.
Administer entire division in conformity with contents of Safety and Quality Policy
and corporate commitment made by the Accountable Manager.
ii.
Ensure that all personnel and management of the division are fully aware of
organisational procedures, know their obligation to such procedures and
competence of the personnel is assessed in this regard.
iii.
Provide required engineering support for maintenance and inspection activities.

Evaluate Airworthiness Directives / mandatory modifications, Service Bulletins,
unscheduled tasks and Engineering Orders (EOs) related to aircraft / aircraft
components, providing complete work instructions and procedures.
iv.
Supervise development of maintenance specifications for maintenance tasks

according to Work Order. Checking that required maintenance is carried out as per
contract with customer, certified in compliance with current applicable regulations /
procedures and deferred tasks have been justified.
v.
Ensure that controlled maintenance data for aircraft / aircraft components shall be
available, throughout the Organisation, to maintenance personnel. Administer
technical libraries, update definitions and acquire all required documentation from
the Authorities, manufacturers and approved sources.
vi.
Analyse adequacy of tooling / equipment / material required for all maintenance

activities and control of alternates in case of deviation.
vii.
Develop maintenance specifications for aircraft / aircraft components, maintained

by the Organisation, according to Work Order and obtain necessary approval from
the Competent Authority for any proposed change.
viii. Ensure maintenance records completion, management of records archiving and

issuance of such record to customer in accordance with the contract.
ix.
Define manpower, skills and training needs for intended scope of work in liaison
with Director (Engineering & Maintenance) and Chief Engineer (HR, Training &
Automation).
x.
Participate in Audit and implement corrective actions against all findings in timely
manner. Attend Management Reviews to present detailed progress on corrective /
preventive actions, if required by the Accountable Manager.
xi.
Report without any delay, to Chief Engineer (Quality Assurance), in case of an

unairworthy condition or deviation from organisational procedures and ultimately to
the Accountable Manager.
xii.
Initiate all possible actions to enhance divisional performance, including proposals

on issues that affect the Organisation although not directly related to Airworthiness
Management division.
xiii. Represent the Organisation in authorised position for all correspondences with
other organisations.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 5 of 14
PIA E
1.4.1.5
Part 145
CHIEF ENGINEER (MAINTENANCE OPERATION CENTRE)

Chief Engineer (Maintenance Operation Centre) shall act as coordinator for all divisions
to ensure effectiveness of major production planning activities in the Organisation. Main
responsibilities are to:
i.
ii.
iii.
Manage Company Capability List (CCL) for aircraft components being maintained
by PIA Engineering & Maintenance. Each revised list must be submitted to Chief
Engineer (Quality Assurance) for appraisal and onward submission to the
Competent Authority for approval.
iv.
Manage provisioning of rotables / repairables, spares and materials as per

requirements for maintenance, forwarding demands to Logistics division.
v.
Maintain database of adequate tooling / test equipment required by maintenance

divisions according to the scope of work.
vi.
Provide the Organisation with annual hangar visits plan for all aircraft checks
including customer aircraft ensuring compliance of airworthiness and safety
requirements within required frame of time. Revise all such plans and groundings,
if required and issue the revisions accordingly.
vii.
Coordinate with divisional heads, for cost analysis, to finalise proposal on annual
budget. Submit such proposed budget for the approval of Accountable Manager.
viii. Participate in Audit and implement corrective actions against all findings in timely
ix.
Conduct regular meetings to ensure effective coordination of sectional activities.

Plan all activities regarding implementation of organisational procedures.
x.

unairworthy condition or deviation from organisational procedures and ultimately to
the Accountable Manager.
xi.

on issues that affect the Organisation although not directly related to Maintenance
Operation Centre.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 6 of 14
PIA E
1.4.1.6
Part 145
CHIEF ENGINEER (ENGINEERING BUSINESS DEVELOPMENT)

Chief Engineer (Engineering Business Development) shall coordinate with all relevant
divisions of PIA Engineering & Maintenance for maintenance activities on customer
aircraft / aircraft components. Main responsibilities are to:
i.
ii.
iii.
Develop and implement marketing / sales plans for the Organisation in an effective
manner to achieve defined objectives and target revenues. Promote engineering &
maintenance services and conduct surveys to explore market related to quality
engineering & maintenance services.
iv.
Develop feedback system to achieve customers satisfaction, regarding all aircraft /

aircraft components maintenance activities and suggest improvement in services.
v.
Administer all maintenance contracts with customer organisations in most effective

manner. Manage overall control on customers work orders for aircraft / aircraft
component maintenance.
vi.
Participate in administration of organisational capability enhancement projects to

attain status of self-sufficient organisation for maintenance on aircraft / aircraft
components as per EASA Part-145 Approval.
vii.
Automation).
viii. Participate in Audit and implement corrective actions against all findings in timely
ix.
Conduct regular meetings to ensure effective coordination of sectional activities.

x.

unairworthy condition or a deviation from organisational procedures and ultimately
to the Accountable Manager.
xi.

on issues that affect the Organisation although not directly related to Engineering
Business Development division.
xii.
Represent PIA Engineering & Maintenance in his authorised position for all
correspondences with the customer organisations and other related agencies.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 7 of 14
PIA E
1.4.1.7
Part 145
CHIEF ENGINEER (HR, TRAINING & AUTOMATION)

Chief Engineer (HR, Training & automation) shall coordinate with all divisions of PIA
Engineering & Maintenance for manpower resources, trainings and automation services
for technical areas. Main responsibilities are to:
i.
ii.
iii.
Evaluate required manpower resources and skills for intended scope of work in
coordination with divisional heads. Prepare selection criteria and obtain approval of
the Accountable Manager for such induction.
iv.
Prepare master Man-Hour Plan in liaison with Chief Engineers and review plan
every three months. Notify to the Accountable Manager through Chief Engineer
(Quality Assurance) any shortfall of more than 25% in available man-hours during
a calendar month.
v.
Ensure appropriate training need analysis for management and other personnel in
the Organisation. Establish pre-qualification rules for trainings and annual plans for
initial and continuation trainings on annual basis. Review effectiveness of training
processes through feedback system.
vi.
Establish continuous liaison with Data Processing department for provisioning and
regular updating of PIA Aircraft Maintenance Management Information System
(PAMMIS) in the Organisation.
vii.
viii. Conduct regular meetings to ensure effective coordination of sectional activities.

ix.
Report without any delay, to Chief Engineer (Quality Assurance), in case of

deviation from organisational procedures and ultimately to Accountable Manager.
x.

on issues that affect the Organisation although not directly related to HR, Training
& Automation.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 8 of 14
PIA E
1.4.1.8
Part 145
CHIEF ENGINEER (LINE MAINTENANCE)

Chief Engineer (Line Maintenance) shall be Incharge for line maintenance activities,
defined under the EASA Part 145 Approval. Main responsibilities are to:
i.
ii.
iii.
Develop and implement plans to provide optimum aircraft utilisation effectively

ensuring that required facilities, tooling / equipment, materials and associated
means are available for all scheduled and anticipated tasks.
iv.
Automation).
v.
Prepare divisional Man-Hour Plan in liaison with Chief Engineer (HR, Training &
Automation) and review plan every three months. Notify to the Accountable
Manager through Chief Engineer (Quality Assurance) any shortfall of more than
25% in available man-hours during a calendar month.
vi.
Ensure that all maintenance including defect rectification, in Line Maintenance

division, is performed in accordance with the approved maintenance data and
tooling / equipment are calibrated as per the organisational procedures / standards
acceptable to the Competent Authority.
vii.

ix.

x.

on issues that affect the Organisation although not directly related to the Line
Maintenance division.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 9 of 14
PIA E
1.4.1.9
Part 145
CHIEF ENGINEER (BASE MAINTENANCE)

Chief Engineer (Base Maintenance) shall be the Incharge for heavy maintenance on
aircraft and the aircraft structures, defined in the intended scope of work under the EASA
Part 145 Approval. Maintenance of different types of mechanically operated ground
support equipment, rigs, docks and trestles as well shall also be administered by the
same position. Main responsibilities are to:
i.
ii.
iii.
Provide heavy aircraft maintenance to PIA and / or Customer as organisational

Hangar Visit Plan within stipulated turn-around-time ensuring that the required
facilities, tooling / equipment, materials and associated means are available for all
scheduled and anticipated tasks.
iv.
Automation).
v.
25% in the available man-hours during a calendar month.
vi.
Ensure that all maintenance including major checks, overhaul and modifications, in
Base Maintenance division, is performed in accordance with the approved
maintenance data and tooling / equipment are calibrated as per the organisational
procedures / standards acceptable to the Competent Authority.
vii.

ix.

x.

on issues that affect the Organisation although not directly related to the Base
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 10 of 14
PIA E
Part 145
1.4.1.10 CHIEF ENGINEER (CABIN MAINTENANCE)

Chief Engineer (Cabin Maintenance) shall be Incharge for appearance (cabin cleaning,
disinfecting, hygiene control, etc.) and furnishing (cabin renovation, surface protection,
interior upkeep, aircraft painting, etc.) of the aircraft, defined in intended scope of work,
under the EASA Part 145 Approval. Main responsibilities are to:
i.
ii.
iii.
Develop and implement plans to provide aircraft appearance / furnishing effectively

and efficiently ensuring that required facilities, tooling / equipment, materials and
associated means are available for all scheduled and anticipated tasks.
iv.
Automation).
v.
vi.
Ensure that all maintenance on cabin appearance / furnishing items during the
aircraft line / base maintenance is performed in accordance with the approved
maintenance data and tooling / equipment are calibrated as per the organisational
procedures / standards acceptable to the Competent Authority.
vii.

ix.

x.

on issues that affect the Organisation although not directly related to the Cabin
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 11 of 14
PIA E
Part 145
1.4.1.11 CHIEF ENGINEER (POWERPLANT OVERHAUL)

Chief Engineer (PowerPlant Overhaul) shall be Incharge for component-level
maintenance on engines, APUs, landing gears, hydraulic, pneumatic and auxiliary
components, defined in intended scope of work, under the EASA Part 145 Approval.
Maintenance of all types of mechanical plants and workshop equipment shall be
administered by the same position as well. Main responsibilities are to:
i.
ii.
iii.
Develop and implement plans to provide off-wing maintenance on engines, APUs,

landing gears, hydraulic / pneumatic and auxiliary components ensuring that
required facilities, tooling / equipment, materials and associated means are
available for all scheduled and anticipated tasks.
iv.
Automation).
v.
vi.
Ensure that all components maintenance is performed in accordance with the

approved maintenance data and tooling / equipment are calibrated as per the
organisational procedures / standards acceptable to the Competent Authority.
vii.

ix.

x.

on issues that affect the Organisation although not directly related to PowerPlant
Overhaul division.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 12 of 14
PIA E
Part 145
1.4.1.12 CHIEF ENGINEER (AVIONICS OVERHAUL)

Chief Engineer (Avionics Overhaul) shall be Incharge for component-level maintenance
on instrument, electrical and radio / radar and auxiliary components, defined in intended
scope of work, under the EASA Part 145 Approval. Main responsibilities are to:
i.
ii.
iii.
Develop and implement plans to provide maintenance on instrument, electrical,

radio / radar and auxiliary components ensuring that required facilities, tooling /
equipment, materials and associated means are available for all scheduled and
anticipated tasks.
iv.
Automation).
v.
vi.
Ensure that all components maintenance is performed in accordance with the

approved maintenance data and tooling / equipment are calibrated as per the
organisational procedures / standards acceptable to the Competent Authority.
vii.

ix.

x.

on issues that affect the Organisation although not directly related to Avionics
Overhaul division.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 13 of 14
PIA E
Part 145
1.4.1.13 GENERAL MANAGER (PROCUREMENT & LOGISTICS)

General Manager (Procurement & Logistics) shall be Incharge for procurement of stores,
storage, handling and distribution of aircraft spare parts and other engineering stores.
Main responsibilities are to:
i.
ii.
iii.
Maintain Approved Vendors List (AVL) for components being maintained by PIA
Engineering & Maintenance. Each revised list shall be submitted to Chief Engineer
(Quality Assurance) for appraisal.
iv.
Manage procurement / storage / handling distribution / subcontracting activities for

aircraft spares, tooling / equipment and materials from suppliers / subcontractors in
accordance with the Approved Vendor List (AVL) in close coordination with Chief
Engineer (Maintenance Operation Centre).
v.
Ensure that adequate security measures are adopted to protect stores against fire
and deterioration during storage and at various stages of their handling.
vi.
Identify slow moving / surplus / obsolete / dead inventory, provide assistance for
perpetual inventory / physical stocktaking and arrange disposal of surplus /
scrapped aircraft components / spares as per organisational procedures.
vii.

ix.

x.

on issues that affect the Organisation although not directly related to the
Procurement & Logistics division.
MOE CHAPTER 1.4
Edition: 3
Revision: 0
Issue: April 08
Page 14 of 14
Part- 145
PIA E
1.5
MANAGEMENT ORGANISATION CHART
1.5.1

MANAGING DIRECTOR, PIA
Captain Mohammad Aijaz Haroon
DIRECTOR
ENGINEERING & MAINTENANCE
Maqsood Ahmed
PROCUREMENT & LOGISTICS
GENERAL MANAGER
CHIEF ENGINEER
AIRWORTHINESS MANAGEMENT
CHIEF ENGINEER
LINE MAINTENANCE
CHIEF ENGINEER
MAINTENANCE OPERATION CENTRE
CHIEF ENGINEER
BASE MAINTENANCE
CHIEF ENGINEER
ENGG. BUSINESS DEVELOPMENT
CHIEF ENGINEER
CABIN MAINTENANCE
CHIEF ENGINEER
HR, TRAINING & AUTOMATION
CHIEF ENGINEER
POWER PLANT O/H
CHIEF ENGINEER
QUALITY ASSURANCE
CHIEF ENGINEER
AVIONICS O/H
1.5.2
ENGINEERING QUALITY ASSURANCE
CHIEF ENGINEER
QUALITY ASSURANCE
Muhammad Aslam Tariq
Technical Assistant to
Chief Engineer (QA)
Deputy Chief Engineer

Maintenance QA

Examinations

Human Factor
Deputy Chief Engineer *

QA North - Islamabad

QA North - Lahore

Quality Audit
* Not under the Scope of EASA Part-145 Approval
MOE CHAPTER 1.5
Edition: 3
Revision: 2
Issue: May 09
Page 1 of 4
PIA E
1.5.3
Part- 145
C H IE F E N G IN E E R
A IR W O R T H IN E S S M A N A G E M E N T
S y e d N a z ir H u s s a in
D e p u ty C h ie f E n g in e e r
(M a in te n a n c e P r o g r a m &
R e lia b ilit y )
T S E L in e M a in te n a n c e
(A e r o s p a c e )
T S E (P P O H )
(A ir fr a m e ) E n g in e e r in g
T S E L in e M a in te n a n c e
( A v io n ic s )
T S E (A e r o s p a c e ) O /H
(A v io n ic s ) E n g in e e r in g
T S E B a s e M a in te n a n c e
T S E (A v io n ic s ) O /H
( T e c h n ic a l P u b lic a t io n s &
R e c o rd s )
D e p u ty G e n e r a l M a n a g e r
(F a c ility )
T e c h n ic a l S e r v ic e s E n g in e e rin g ( T S E )
D e v e lo p m e n t E n g in e e rin g
1.5.4

M A IN T E N A N C E O P E R A T IO N C E N T R E
A m ir A li
R o ta b le P la n n in g
M a te ria l M a n a g e m e n t
S c d . & C h e c k P la n n in g
1.5.5
R e p a ir B ro a d
D e p u ty G e n e ra l M a n a g e r
S c h e d u le s P la n n in g
ENGINEERING BUSINESS DEVELOPMENT

CHIEF ENGINEER
Tariq Farooq

(Sales) Aircraft Maintenance
MOE CHAPTER 1.5
Edition: 3

(Sales) Comp. Maintenance
Revision: 2

Projects & Marketing
Issue: May 09
Page 2 of 4
Part- 145
PIA E
1.5.6

CHIEF ENGINEER
HR TRAINING & AUTOMATION
Ms. Maheen F. Ali

HR Training & Automation
1.5.7
LINE MAINTENANCE DIVISION

CHIEF ENGINEER
LINE MAINTENANCE
Babar Kamal Mumtaz

Shift - A

Line Stations

B777 (AS)

Planning

B777 (AV)
Shift - B

North - Islamabad (AS)

B747 / B737 (AS)

Jinnah Terminal

B747 / B737 (AV)

Shift - C

North - Islamabad (AV)

Lahore

A310 / ATR (AS)

A310 / ATR (AV)
Shift - D
1.5.8
BASE MAINTENANCE DIVISION

CHIEF ENGINEER
BASE MAINTENANCE
Shahab Karamat

Planning & Development

Bay - I (AS)

Bay - II (AS)

Bay - I & III (AV)

Structure Repair & Mod

Bay - III (AS)

Aircraft Overhaul (AS)

Bay - II & ACOH (AV)
Deputy General Manager

Hangar Equipment
Maintenance
MOE CHAPTER 1.5
Edition: 3
Revision: 2
Issue: May 09
Page 3 of 4
Part- 145
PIA E
1.5.9
POWERPLANT OVERHAUL DIVISION

POW ER PLANT OVERHAUL
M ansoor A hm ed K han
(P la n n in g ) P P O H
G E 90 / C F6 / C FM
PW / RB / A PU / LG
T e s t & Q E C B u ild u p
R e p a ir & M o d ific a tio n
F u e l & M is c e lla n e o u s
H y d ra u lic & W h e e l /
B ra k e
P n e u m a tic O /H
D e p u ty G e n e ra l M a n a g e r
W o rk s h o p E q u ip m e n t
M a in te n a n c e
1.5.10
AVIONICS OVERHAUL DIVISION

CHIEF ENGINEER
AVIONICS OVERHAUL
Syed saminuddin Naqvi

Instrument O/H

(Planning) AVOH
1.5.11

Electric O/H

Radio O/H
CABIN MAINTENANCE DIVISION

C A B IN M A IN T E N A N C E
J a v e d S a rd a r K h a n
P ln g (A /C A p p e a r a n c e )
A ir c r a ft F u r n is h in g
1.5.12
IF E - L in e M a in te n a n c e
A ir c r a ft A p p e a r a n c e
IF E - B a s e M a in te n a n c e
PROCUREMENT & LOGISTICS DIVISION

GENERAL MANAGER
Amanullah Qureshi

(Logistics) Stores

(Logistics) Shipping & Disposal
Deputy General Manager *

(Purchase) Commercial

(Purchase) Technical
MOE CHAPTER 1.5
Edition: 3
Revision: 2
Issue: May 09
Page 4 of 4
PIA E
Part- 145
1.6
LIST OF CERTIFYING STAFF AND B1 AND B2 SUPPORT STAFF
1.6.1
GENERAL
Chief Engineer (Quality Assurance) shall issue and control certification authorisations in
the Organisation (Refer MOE chapter 3.4 for details). Certification authorisations for all
certifying staff and B1 & B2 support staff shall be managed through controlled List of
Certifying Staff, providing details of certifying staff, authorised to issue Certificate of
Release to service, upon completion of required maintenance on aircraft / aircraft
components. List shall be considered as an associated document to Maintenance
Organisation Exposition (MOE).
1.6.2
MANAGEMENT OF LIST OF CERTIFYING STAFF

List of Certifying Staff, under reference # E&M/CE(QA)/CSL, shall be maintained by
Technical Assistant to Chief Engineer (Quality Assurance).
Procedure for issuance, revalidation, suspension, limitation, revocation and withdrawal
of Certification Authorisation is detailed in MOE Chapter 3.4. List of Certifying Staff shall
be reviewed and updated in accordance with procedure in MOE Chapter 3.5. List of
Certifying Staff shall provide, as a minimum, following information for each personnel:
Name
Designation / Function
Location
Scope and limitation of the Certification Authorisation
Date of first issue of Certification Authorisation
Expiry date of Certification Authorisation, if necessary
Identification number of Certification Authorisation
NOTE:
Independence of Quality Assurance personnel from maintenance activities

shall be maintained as described in MOE Chapter 3.6.
MOE CHAPTER 1.6
Edition: 3
Revision: 3
Issue: September 10
Page 1 of 2
PIA E
Part- 145
MOE CHAPTER 1.6
Edition: 3
Revision: 3
Issue: September 10
Page 2 of 2
PIA E
1.7
MANPOWER RESOURCES
1.7.1
GENERAL
Part- 145
PIA Engineering & Maintenance shall ensure that sufficient manpower is available for all
maintenance activities. Manpower resources deployed, explicitly for maintenance on
Customer aircraft / aircraft component contracted under the EASA Part 145 Approval,
shall be selected among total manpower.
Separate lists of such nominated personnel shall be controlled by Chief Engineer
(Quality Assurance). Process for the manpower resources, in a sequential manner, shall
be based on the following:
1.7.2
Manpower assessment (for intended scope of work)

Recruitment of new personnel (based on manpower assessment)
Training Need Analysis
MANPOWER ASSESSMENT
Chief Engineer (concerned) shall initiate manpower assessment process for next
calendar year, in the month of October. Each divisional head shall determine required
man-hours to develop divisional Man-hour plan. Such plan shall be submitted to Chief
Engineer (HR, Training & Automation).
Following shall be the basis for assessment of required man-hours:
Scheduled work load pattern

Hangar Visit Plan (HVP)
Availability of Aircraft ground time
Estimated man-hour per employee
Skills / specialized services required
With inputs from all divisions, Master Man-hour Plan shall be developed by Deputy Chief
Engineer (HR, Training & Automation) and finalized by Chief Engineer (HR, Training &
Automation), under Ref. No: E&M/CE(P&P)/MHP (Refer MOE Chapter 2.22). Chief
Engineer (HR, Training & Automation) shall assess manpower requirements with
existing PIA Engineering & Maintenance Human Resource Budget (HRB) in order to
propose changes, if any. PIA Engineering & Maintenance Human Resource Budget
(HRB) is maintained by Deputy General Manager HR (Engineering), under Ref. No:
E&M/AM/HRB. Such Human Resource Budget (HRB) contains following information for
each division / section / employee:
Location
Designation, Cadre (Technical / Administrative / Support)
Area / Level of Expertise (Specialized Skill / Trade)
Total available manpower (No. of employees at division level)
Upon receipt of required manpower proposal from Chief Engineer (HR, Training &
Automation), Deputy General Manager HR (Engineering) shall draft amendments, in
existing Human Resource Budget (HRB) for calendar year and submit to Accountable
Manager through Director (Engineering & Maintenance) for approval. Approved Human
Resource Budget (HRB) for next calendar year shall then be prepared accordingly by
the Deputy General Manager HR (Engineering).
MOE CHAPTER 1.7
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 6
Part- 145
PIA E
1.7.3
RECRUITMENT OF NEW PERSONNEL

Recruitment of personnel shall be reviewed on the basis of approved Human Resource
Budget (HRB) for each calendar year. Recruitment policy for personnel shall be referred
to PIA Personnel Policies Manual (Chapter XXXIV).
PIA Engineering & Maintenance, in accordance with defined policy, shall select / appoint
maintenance staff on permanent / contractual basis. Contractual staff shall be personnel
without any authorisation, working under supervision of permanent personnel.
1.7.4
TRAINING NEEDS ANALYSIS

Training requirements shall be analyzed for personnel, at all levels, in the Organisation.
Training plan shall be developed for Initial / Basic, Type and Continuation trainings as
per the procedures detailed in MOE Chapters 3.4, 3.6, 3.7, 3.8 and 3.11.
1.7.5
DETAILS OF TOTAL MANPOWER

Details of manpower distribution in each division at the maintenance base (Karachi) as
per specialized skill / trades are demonstrated in the following tables. However,
personnel are being transferred, depending on operational / maintenance requirements,
as per provisions stated in Master Man-hour plan.
QUALITY ASSURANCE
S. No.
MAN POWER STATUS
TOTAL
1.
CHIEF ENGINEER
DESIGNATION
01
01
2.
DEPUTY CHIEF ENGINEER
05
05
3.
AIRCRAFT ENGINEERS
30
30
4.
TRAINEE ENGINEER
03
03
5.
SUPERVISORS, SR. TECH., TECH.
03
03
6.
STORE INSPECTOR / RECORDS /

OFFICE SUPPORT STAFF
16
16
TOTAL
58
S. No.
1.
DESIGNATION
MAN POWER STATUS
TOTAL
01
01
CHIEF ENGINEER
2.
11
11
3.
DEPUTY GENERAL MANAGER
01
01
4.
AIRCRAFT ENGINEER
Aerospace
Avionics
Radio/ IFE
27
19
03
49
5.
MANAGER
01
01
6.
ASSISTANT MANAGER
02
02
7.
TRAINEE ENGINEER
OFFICERS
18
Facilities Planning
Supervisors / Technicians
04
---
18
8.
9.
18
Tech. Record
Mod. Planner
Tech. Publication
Draughtsman
08
17
02
SPECIALIZED STAFF
22
Office Staff Machine Operators

11
40
02
10.
ENGG HELPER / CLEANER
02
02
11.
ADMIN / SUPPORT STAFF
05
05
TOTAL
MOE CHAPTER 1.7
Edition: 3
Revision: 0
152
Issue: April 08
Page 2 of 6
Part- 145
PIA E

S. No.
DESIGNATION
MAN POWER STATUS
TOTAL
01
01
1.
CHIEF ENGINEER
2.
05
05
3.
AIRCRAFT ENGINEER
03
03
4.
MANAGER
02
02
ASSISTANT MANAGER
06
06
5.
6.
7.
OFFICERS
SUPPORT STAFF
Planning
Facilities
Programming
33
02
01
Officer Engineering Staff / Admin

06
03
Plng. Suprvr. /
Senior Tech.
Engg. Asstt. /
Machine Operator
Mat. Planner /
Insp. Asstt.
Office / Store Attdt. &

Engg. Helper
Drivers /
Comp. Optr
22
17
10
15
02
TOTAL
45
66
128

S. No.
DESIGNATION
MAN POWER STATUS
TOTAL
01
01
1.
CHIEF ENGINEER
2.
02
02
3.
AIRCRAFT ENGINEER
02
02
4.
SUPERVISORS / TECHNICIAN
Aerospace
Avionics
02
01
03
5.
ENGG. HELPER / CLEANER
01
01
6.
01
01
TOTAL
10

S. No.
DESIGNATION
MAN POWER STATUS
TOTAL
01
1.
CHIEF ENGINEER
01
2.
01
01
3.
AIRCRAFT ENGINEER
02
02
4.
TRAINEE ENGINEER
01
01
5.
PLANNING OFFICER
04
04
6.
02
02
7.
03
03
TOTAL
14
LINE MAINTENANCE
S. No.
DESIGNATION
1.
CHIEF ENGINEER
2.
3.
4.
5.
AIRCRAFT ENGINEERS
TRAINEE ENGINEER
MAN POWER STATUS
TOTAL
01
01
11
11
Aerospace
Avionics
73
82
07
15
Aerospace
Avionics
310
130
155
22
440
6.
17
17
7.
44
44
TOTAL
MOE CHAPTER 1.7
Edition: 3
Revision: 0
690
Issue: April 08
Page 3 of 6
Part- 145
PIA E
BASE MAINTENANCE
S. No.
DESIGNATION
MANPOWER STATUS
TOTAL
1.
CHIEF ENGINEER
01
01
2.
08
08
3.
01
01
4.
MANAGER
01
01
5.
6.
7.
AIRCRAFT ENGINEER
TRAINEE ENGINEER
8.
9.
Aerospace
Avionics
89
42
Aerospace
Avionics
11
07
131
18
Aerospace
Avionics
Structure
General
335
121
258
33
747
78
78
39
39
TOTAL
1024
CABIN MAINTENANCE
S. No.
DESIGNATION
MANPOWER STATUS
TOTAL
01
1.
CHIEF ENGINEER
01
2.
05
3.
AIRCRAFT ENGINEERS
05
Aerospace
Avionics
IFE / Radio
20
08
12
40
4.
DUTY OFFICER
11
11
5.
TRAINEE ENGINEER
12
12
6.
7.
Aerospace
Avionics
IFE / Radio
General
90
32
26
19
Sanitation Washing
SPECIALIZED STAFF
63
Tailor
Painter
Carpenter
Sheet Metal
Safety
Seat
16
43
18
15
85
33
157
167
275
8.
157
9.
07
07
10.
ENTOMOLOGIST
01
01
TOTAL
676
POWERPLANT OVERHAUL
S. No.
MANPOWER STATUS
TOTAL
1.
CHIEF ENGINEER
DESIGNATION
01
01
2.
07
07
3.
01
01
4.
AIRCRAFT ENGINEER
66
66
5.
ELECTRICAL ENGINEER
01
01
6.
TRAINEE ENGINEER
07
07
Repair Shop
7.
SUPERVISORS / TECHNICIAN Machinist Welder

30
14
Overhaul Shops
Plating / Plasma Bench

Paint / Blade
Fitter
25
23
WEM
53
Comp.
Pneu
Hyd.
82
48
Engine APU LG / Wheel
155
13
481
38
8.
ENGG HELPER / CLEANER
28
28
9.
43
43
TOTAL
MOE CHAPTER 1.7
Edition: 3
Revision: 0
635
Issue: April 08
Page 4 of 6
Part- 145
PIA E
AVIONICS OVERHAUL
S. No.
DESIGNATION
1.
CHIEF ENGINEER
2.
MANPOWER STATUS
TOTAL
01
01
04
04
Planning
Electric
Instrument
Radio / IFE
03
14
07
05
TRAINEE ENGINEER
---
03
05
05
13
5.
18
77
62
47
204
6.
ENGG. HELPER & CLEANER
08
08
7.
09
09
3.
4.
AIRCRAFT ENGINEER
29
TOTAL
268
PROCUREMENT & LOGISTICS DIVISION

S. No.
DESIGNATION
MANPOWER STATUS
TOTAL
01
01
1.
GENERAL MANAGER
2.
03
03
3.
MANAGER
01
01
4.
STOCKROOM PERSONNEL
117
117
5.
OTHER SUPPORT STAFF
175
175
6.
STORE ATTENDANT
04
04
7.
CONTRACTUAL STAFF
55
55
8.
STORE HELPERS
32
32
TOTAL
1.7.6
388
MANPOWER FOR EASA PART-145 ACTIVITIES

Manpower resources for maintenance on customer aircraft / aircraft components, under
EASA Part 145 Approval, shall be selected from total manpower of PIA Engineering &
Maintenance.
Chief Engineer (concerned) shall assess manpower resources required and submit
EASA Active Employees List for nominated / selected maintenance personnel in the
respective division to Chief Engineer (Quality Assurance) for appraisal. All lists shall be
archived by Chief Engineer (Quality Assurance) and presented to the Competent
Authority, whenever called for.
Chief Engineer (concerned) shall regularly review the list and inform Chief Engineer
(Quality Assurance) for any change in active technical manpower under EASA Part-145
scope, keeping same number of employees.
However, change in the number shall be submitted to Chief Engineer (Quality
Assurance) for assessment and endorsement, ensuring that the total number of active
employees for the Organisation remain the same. Whenever, increase in the total
number is anticipated, EASA Form 2 shall be submitted to the Competent Authority for
approval of such change.
Following is the table for number of active technical employees, man-hours of whom
MOE CHAPTER 1.7
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Page 5 of 6
Part- 145
PIA E
shall be utilized for activities under the EASA Part-145 approval:

Active Technical Manpower for EASA PART 145 Approval
Division
Total Manpower
Active Technical Employees

(EASA PART-145 Approval)
58
34
Airworthiness Management
152
56
Maintenance Operation Centre
128
10
Engineering Business Development
10
06
Hr, Training & Automation
14
08
Line Maintenance
690
76
Base Maintenance
1024
211
Cabin Maintenance
676
123
PowerPlant Overhaul
635
319
Avionics Overhaul
268
107
Procurement & Logistics
388
20
4043
970
Quality Assurance
Total
MOE CHAPTER 1.7
Edition: 3
Revision: 0
Issue: April 08
Page 6 of 6
PIA E
Part 145
1.8
GENERAL DESCRIPTION OF THE FACILITIES AT EACH ADDRESS

INTENDED TO BE APPROVED
1.8.1
ENGINEERING & MAINTENANCE PREMISES IN KARACHI

PIA Engineering & Maintenance has its maintenance base at JINNAH International
Airport Karachi, where all the maintenance shall be carried out on aircraft / aircraft
components, mentioned and approved under the EASA Part - 145 Approval.
Total covered area of facilities for PIA Engineering & Maintenance, located at Karachi, is
83270 m2. The premises, facility and scope of undertaking are presented as follows:
SCOPE OF
UNDERTAKING
PREMISES
FACILITY
LINE
MAINTENANCE
2 bays each 49 m x 41m; 5241-m area for support
(Working Bays)
9260 m2
Line maintenance on
shops, aircraft components (consumable) Stockroom,

Tool Store, offices and amenities.
B777, B747 & B737

series aircraft.
- B777 & B747: Up to
Check A
- B737: All Checks
incl. Check A
Dust protection of parts is achieved by wrapping these
in packing material.
Adequate ground water drainage is available.
Refer [1.8.1] & [1.8.2]
Adequate lighting is being provided. Torches are
issued to maintenance personnel and high intensity Aircraft Appearance

lamps are available in Tool Store.
Stockroom SR 81
aircraft consumables
Earphones are provided to maintenance personnel for
noise protection especially during engine ground run.
Portable fire extinguishers are available with centrally
controlled fire alarm system.

Compressed air outlets & electric power pits for 110
VAC / 400 Hz are available.

LINE
MAINTENANCE
1 bay 37 m x 31m; 1 bay 37m x 23 m; 1450-m area
(Working Bay)
3450 m2
A310 & A300 series

aircraft.
Dust protection of parts is achieved by wrapping these
- All Checks incl.

Check A
in parking material.
Adequate ground water drainage is available.
Refer [1.8.1] & [1.8.3]
Line maintenance on
for support shops, aircraft components (rotables)

Stockroom, Tool store, offices and amenities.
Stockroom SR A1
Adequate lighting is being provided. Torches are
aircraft rotables
issued to maintenance personnel and high intensity

lamps are available in Tool Store.
Earphones are provided to maintenance personnel for
noise protection especially during engine ground run.


Metallic
storage racks are available for aircraft

components.
Compressed air outlets & 400 Hz, 110 VAC electric
power pits are available.
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 14
PIA E
ANNEX between
Battery shop, NDT Shop, Avionics consumables and
Working Bays
2600 m2
Refer [1.8.1] & [1.8.3]
BLOCK O/H
HANGAR
3370 m2
35460 m2
Heavy maintenance
for support shops, Tool Store, offices and amenities.
and major Checks on
B737 series aircraft.
Sufficient weather and dust protection is available.
Ground water drains are available.
Adequate lighting is being provided with emergency
electrical power for offices and hangar.
Earplugs are available for noise protection.
Foam type fire fighting system is available with
centrally controlled fire alarm system.
Racks are available for storage of parts.
Compressed air, 115 VAC / 400 Hz electric supply,
Overhead Crane and Hot Water are available.
Hangar 135 m x 96 m to accommodate one B747 and Heavy maintenance
A300 aircraft simultaneously with complete docking.

and major Checks
2
on:
area for support shops, Tool Stores,
- B747: Check A & D
Stockrooms (Flight Pack, aircraft consumables, aircraft
tyres and raw material), offices and amenities with
- B777: Check C
paint booths.
- A310 / A300: 4 / 8
Movable hangar doors to ensure weather and dust
yearly and Check D
protection especially in adverse weather condition.
Water drains are available.
Painting of aircraft
Hangar is well ventilated for appropriate working.
exterior, Livery and
Adequate lighting available with stand by support.
Decals (complete).
Noise protection is achieved by closing doors of Stockroom SR B2
hangar and by the use of earphones / earplugs.
aircraft consumables
Medium expansion foam fire fighting system is
Stockroom SR 09
available.
aircraft tyres
Compressed air, 115 VAC / 400 Hz electrical power,
hot water, central vacuum cleaning, fuel tank purging,
service lifts and overhead cranes are available.
22500- m
Refer [1.8.1] & [1.8.5]
STRUCTURE
REPAIR SHOP
(Structure and
Composite Repair)
2543 m2
Battery shop
Rubberized material Stockrooms, Cardex control NDT shop
section.
Cardex Control
Air conditioning is provided in shops for dust / weather Technical records
protection.
Stockroom SR 14
Adequate water drains are available.
consumables
Adequate illumination is being provided.
Stockroom SR 26
Sections are isolated to avoid area contamination.
rubberized material
Compressed air and electric powers (115 VAC / 400
Hz / 28 VDC) are available with standby generator.
1 bay 49 m x 15 m; 1 bay 15 m x 9 m; 1450-m area
Refer [1.8.1] & [1.8.4]
ISPAHANI
HANGAR
Part 145
Shop equipment, offices, tool store and amenities.

Shop is provided with dust and weather protection and
Refer [1.8.5]
MOE CHAPTER 1.8
Structural Repairs /
Modifications on
comfortable working conditions.
B777, B747, B737,
A300 and A310 series
Adequate illumination is available.
aircraft.
Repairs on ducts and
floor panels.
Compressed air and electrical Power supplies of 220
Volts 50 HZ are available overhead cranes are also Stockroom SR 80
available.
raw material
Racks are available for storage of structural Parts.
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 14
PIA E
AIRCRAFT
FURNISHING
3200 m2
Seats, Galleys, Renovation, PAX survival equipment
Refer [1.8.5]
ENGINE &
LANDING GEAR
OVERHAUL
14200 m2
Refer [1.8.1]
and Upholstery shops are air-conditioned for dust /

weather protection. Stockroom for aircraft component /
material (furnishing).
Plastic repair shop, Sign and art shop, Interior paint
shop, Tool Store, Work control centre and Check shift
are well ventilated for suitable working atmosphere,
providing dust and weather protection.
Sections are isolated to suppress noise.
Racks are available for storage of parts / spares.
Compressed air and electrical supplies of 220 Volts 50
HZ are available overhead cranes are also available.
Cold Water supplies is also available.
Specialized shops, offices and amenities including,
Refer [1.8.1] & [1.8.6]
Q.E.C BUILD-UP
2200 m2
Part 145
machine tools, heat treatment and processing area.

Stockrooms for aircraft component / material (engine /
APU / landing gear) and Chemicals.
Shop is air-conditioned for dust / weather protection.
Adequate illumination is being provided.
Racks are available for storage of parts and spares.
Movable trolleys are also available. Storage of
complete engine is also facilitated.
Compressed air and electric supplies available with
standby generator. Overhead Cranes also available.
Maintenance on:
Seats (crew / PAX).
Survival equipment
Galleys and Toilets
Stitching of curtains /
seat covers
Cargo nets
Paintings of aircraft
interiors / placarding
Stockroom SR B3
consumables
Engine Maintenance:
CFM 56-3, CF6-50,

CF6-80C2 Engines.
APU Maintenance:
660, 700 & 85-129.
Maintenance on
landing gears of
B747, A310, A300 and
B737 aircraft.
Stockroom SR 04
chemicals
Stockroom SR 45
consumables
Offices, stores and required amenities.

QEC build-up of all
Powerplants as per
MOE Chapter 1.9
Compressed air and electric powers are available.
Overhead Cranes are also available.
JET ENGINE TEST Test cell, preparation area, control room, fuel foam Testing of Engines:
and amenities.
COMPLEX
CF6-50, CF6-80C2
2
1240 m
and CFM56-3.
Refer [1.8.1]
Adequate racks available for storage of parts / spares.
Electric power is available.
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 3 of 14
PIA E
Part 145
APU TEST BENCH Dust and weather protection available.

APU Testing: 660,
30 m2
700 and 85-129.
Refer [1.8.1]
Racks are available for the storage of parts / spares.
Electric power is available.
COMPONENT
OVERHAUL
3500 m2
(Fuel & Misc. /
Hyd. & Brakes)
Ref. [1.8.1] & [1.8.3]
Shop equipment, offices, stores and amenities.

Compressed air and electrical Power supplies of 220
Volts 50 HZ available.
Cold Water supplies is also available.
Maintenance on:
Shop equipment, offices, aircraft component / material
Maintenance on:
PNEUMATIC
OVERHAUL
2300 m2
Ref. [1.8.1] & [1.8.7]
RADIO
OVERHAUL
1050 m2
Ref. [1.8.1] & [1.8.3]
INSTRUMENT
OVERHAUL
1850 m2
Ref. [1.8.1] & [1.8.3]
(pneumatic) Stockroom, stores and amenities.

Compressed air and power supplies (115 VAC & 28
VDC) are available with Stand by generator.
Fuel, Hydraulic & Misc.

system components
and Brake assemblies
fitted on B747, B737,
A310 and A300 series
aircraft.
Pneumatic and airconditioning system

components fitted on
B747, B737, A310 and
A300 series aircraft.
Stockroom SR 89
consumables

VDC) are available with Stand by generator.
Maintenance on:
Maintenance on:

Volts DC) are available with Stand by generator.
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Wireless, radar & video

system components on
B747, A310, A300 and
B737 series aircraft.
Instruments of B747,
A310, A300 and B737
series aircraft.
Issue: April 08
Page 4 of 14
PIA E
ELECTRICAL
OVERHAUL
2
2500 m
Ref. [1.8.1] & [1.8.3]
TOOL
MANUFACTURE

Volts DC) are available with Stand by generator.
Ref. [1.8.1] & [1.8.6]
WORKSHOP
EQUIPMENT
MAINTENANCE
1270 m2
Ref. [1.8.1] & [1.8.6]
840 m2
Refer [1.8.1]
1.8.2
Electrical components
fitted on B747, A310,
A300 and B737 series
aircraft.
benches, offices, stores and amenities.

Shop is adequately ventilated to ensure working of
personnel is not impaired.
Racks / Stands available for storage of parts / spares.
Pneumatic & Electric powers are available with
standby arrangements.
and modification of
special tools and
fixtures.
Periodic maintenance
Shop is ventilated for suitable working atmosphere,
HANGAR
EQUIPMENT
MAINTENANCE
Maintenance on:
Shop, equipment including machine tools and fitting Manufacture, repair
SHOP
540 m2
Part 145
on overhead cranes,
providing dust and weather protection.
fixed equipment and
air compressors.
Supply of dry air and
Individual areas are isolated to suppress noise.
nitrogen gas.
Portable fire extinguishers are available with centrally Stockroom SR 06
bulk storage (P&L
Stores building)
Pneumatic & Electric powers are available.
Periodic maintenance
Working area is open space. Dust protection achieved
by wrapping the parts in packing material.

Water drains are available.
Illumination is available.
Earplugs are available in the stores.
Portable fire extinguishers are available.
Racks are available for storage of parts and spares.
Pneumatic power is available.
on ground support
equipment (GPUs,
rigs, docks, trestles,
etc.)
HANGAR OCCUPATION / AIRCRAFT VISIT PLAN

Hangar Visit Plan shall be prepared in accordance with the maintenance schedule and
availability of bays on yearly basis by Deputy Chief Engineer (Schedule & Check
Planning). There are four bays altogether; three in Ispahani Hangar and one in Aircraft
Overhaul Hangar.
Deputy Chief Engineer (Schedule & Check Planning) shall submit the developed Hangar
Visit Plan for review and approval of Chief Engineer (Maintenance Operation Centre).
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 5 of 14
PIA E
Part 145
Approved plan shall be issued under the Ref. No. E&M/CE (P&P)/HVP. Annual Hangar
Visit Plan shall be reviewed on quarterly basis and may be revised to accommodate for
the following as well:
i.
ii.
iii.
For major jobs upon requirement by line maintenance

For customers aircraft major checks
For contingencies and reasons beyond control
Revised Hangar Visit Plan (with Revision No. / Revision date) shall be transmitted to all
concerned as a controlled document, under the approved distribution list maintained by
Chief Engineer (Maintenance Operation Centre).
1.8.3
APRON
An apron covering an area of approx. 121,000 m2 is located in front and on the eastern
side of ISPAHANI Hangar. It provides eight additional parking / maintenance bays and
two run-up bays. Run-up bays are provided with blast deflectors to divert engine exhaust
and reduce noise.
Parking / maintenance bays and run-up points are provided with under ground pits with
service point for compressed air and 400 Hz AC power pits. Apron is well illuminated
with tower mounted high-pressure sodium vapour floodlights. Ground markings and
lightening fixtures are as per JEPPESSEN Manual.
1.8.4
TECHNICAL LIBRARIES
PIA Engineering & Maintenance Technical Libraries comprise of Main Technical Library
at Karachi, for the management of all maintenance data from the Authorities, associated
bodies, aircraft / aircraft component manufacturers, vendors and other organisations. In
addition to hard copies, maintenance data is also available on manufacturers Digital
Versatile Disc (DVD) / Compact Discs (CD).
Main Technical Library has qualified librarians, assigned with functions of maintenance
data ordering, managing manual updates, cataloguing and maintaining controlled copies
in updated status.
Facilities such as personal computers, printers, Aperture cards for drawing tools are also
available. A set of applicable maintenance data is also available at the respective branch
libraries, located in different divisions, at the maintenance base (Karachi).
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 6 of 14
PIA E
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Part 145
Issue: April 08
Page 7 of 14
PIA E
Part 145
[1.8.2] LINE MAINTENANCE
1- Bay 2 Line Maintenance

4- Repairable Store
6- Tool Stores
MOE CHAPTER 1.8
Edition: 3
2- Bay 1 Line Maintenance

3- Parts Control section
5- Aircraft Appearance (Cabin Maintenance)
7- Offices
Revision: 0
Issue: April 08
Page 8 of 14
PIA E
Part 145
[1.8.3] LINE MAINT. / COMPONENT OVERHAUL / AVIONCS OVERHAUL
LINE MAINT II BAY

1- Line Maintenance
4- Instrument O/H Ext.
7- Offices
MOE CHAPTER 1.8
2- Component & Hydraulic Shop

5- RadioO/H
8-Maintenance Operation Centre
Edition: 3
Revision: 0
3- Instrument O/H
6- Stock Room
Issue: April 08
Page 9 of 14
PIA E
Part 145
[1.8.4] BASE
MAINTENANCE
(HANGAR # 3)
AIRCRAFT
O/H HANGAR
Planned Doors
Deputy Chief Engineer Office
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 10 of 14
PIA E
Part 145
(ISPHAHANI
HANGAR)
[1.8.5] BASE
MAINTENANCE
# 4) ISPAHANI HANGAR
ISPAHANI
HANGAR (HANGAR
1- Hangar Area
4- Time Office / Change Over
7- Aircraft Furnishing (Level 2)
MOE CHAPTER 1.8
2- Tools Store / Technical Library

5- Composites Repair Shop
8- Flight Pack Section
Edition: 3
Revision: 0
3- Structure Repair Shop

6- Stock Room
9- Planning Area (Level 1)
Issue: April 08
Page 11 of 14
PIA E
Part 145
[1.8.6] ENGINE OVERHAUL / TOOL MANUFACTURING SHOP
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 12 of 14
PIA E
Part 145
[1.8.7] PNEUMATIC OVERHAUL COMPLEX
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 13 of 14
PIA E
Part 145
MOE CHAPTER 1.8
Edition: 3
Revision: 0
Issue: April 08
Page 14 of 14
Part- 145
PIA E
1.9
ORGANISATIONS INTENDED SCOPE OF WORK
1.9.1
GENERAL
PIA Engineering & Maintenance shall perform maintenance that includes any one or
combination of the overhaul, repair, inspection, replacement, modification or defect
rectification of aircraft / aircraft components, under the EASA Part 145 Approval.
1.9.2
WORK SCOPE
Summary of maintenance to be carried out under EASA Part 145 Approval, mentioning
classes, rating and the limitations is given as under:
Class: Aircraft, Rating A1 (>5700 kg)

RATING
TC HOLDER
AIRCRAFT MODEL
LIMITATION
MAINTENANCE
LEVEL
BASE
LINE
A1
AIRBUS
A300 B4-203
A300 B2-203
Airbus A300 basic

model (GECF6)
Up to and including
D / Base check*
A1
AIRBUS
A310-300
Airbus A310-300
(GECF6)
Up to and including
D / Base check**
A1
AIRBUS
A310-300
Airbus A310-300
(PW4000)
Up to and including
D / Base check **
A1
The BOEING Company
Boeing B737-300
Boeing B737-400
Boeing 737-300 / Up to and including

400 / 500 (CFM56)
D / Base check
A1
The BOEING Company
Boeing B747-200
Boeing 747-200
(GE CF6)
Up to and including
D check
A1
The BOEING Company
Boeing B747-300
Boeing 747-200 /
300 (RR RB211)
Up to and including
D check
A1
The BOEING Company
Boeing 777-200
Boeing 777-200
(GE90-94B)
Up to and including
C checks
A1
The BOEING Company
Boeing 777-200LR
Boeing 777-200LR Up to and including

(GE90-115B)
C checks
Quarter Base Check & Mid Base Check for A300 as per MPD
**
6 yearly & 12 yearly check for A310 as per MPD
Class: Engines, Rating: B1, B3

RATING
ENGINE / APU MODEL
LIMITATION
MAINTENANCE LEVEL
B1
GE CF6 50
GE CF6-50 C2
GE CF6-50 E2
All Modules repair
B1
GE CF6 80 C2
GE CF6-80C2A8
All Modules repair
B1
CFMI CFM56-3
CFMI CFM56-3B
All Modules repair
B3
Honeywell GTCP 85
GTCP 85-129H
GTCP 85-129K
All Modules repair
B3
Honeywell TSCP 700
TSCP 700-5
TSCP 700-4B
All Modules repair
B3
Honeywell GTCP 660
GTCP 660-4
All Modules repair
MOE CHAPTER 1.9
Edition: 3
Revision: 3
Issue: September 10
Page 1 of 4
PIA E
Part- 145
Class: Components other than complete engines or APUs, Rating: C

RATINGS
(ATA CHAPTERS)
C1 Air Cond & Press
21
C2 Auto Flight
22
C3 Comm & Nav
23 34
C4 Doors - Hatches
52
C5 Electrical Power & Lights
24 33
C6 Equipment
25 38 44 45 50
49 71 72 73 74 75
76 77 78 79 80
81 82 83
27 55 57.40 57.50
57.60 57.70
28 47
C7 Engine - APU
C8 Flight Controls
C9 Fuel
C12 Hydraulic Power
For aircraft components (except rating C10,

C11, C16, C21 & C22), refer Companys
Capability List (E&M/CE(P&P)/CCL) for
part numbers.
29
C13 Indicating / Recoding Systems
31 42 46
C14 Landing gear
32
C15 Oxygen
35
C17 Pneumatic & Vacuum
36 37
C18 Protection Ice / Rain / Fire
26 30
C19 Windows
56
53 54 57.10 57.20
57.30
C20 Structural
1.9.3
INTENDED SCOPE OF WORK
DESCRIPTION OF ACTIVITIES
AREA OF ACTIVITY
DESCRIPTION
AIRCRAFT
BASE
The maintenance activities include:
Scheduled Heavy maintenance.
Unscheduled maintenance.
Repair and Inspection work.
Major Checks up to CHECK D.
Modifications, Major and Minor.
Application of approved repairs
Airworthiness Directive / modification incorporation
Restricted fabrication as per maintenance data as per Part

145.A.42(c).
LINE
The line maintenance activity covers:
Pre-flight / Transit.
Daily / Weekly Checks.
Defect Rectification
Category A class ratings are

subdivided into 'Base' or 'Line'
maintenance.
ENGINES / APUs
COMPONENTS
MOE CHAPTER 1.9
Activities comprise:
Scheduled and Unscheduled maintenance.
Routine Inspections.
Defect Rectification in accordance with the AMM, EMM or Approved

Documentation.
Testing, Repair and Overhaul.

Activities comprise:
Bench test, repair and overhaul of components listed in Companys Capability
List.
Edition: 3
Revision: 3
Issue: September 10
Page 2 of 4
PIA E
1.9.4
Part- 145
COMPANY CAPABILITY LIST

Company Capability List of PIA Engineering & Maintenance shall be maintained by Chief
Engineer (Maintenance Operation Centre), under reference # E&M/CE(P&P)/CCL in
tabular format. The list shall be controlled by Chief Engineer (Quality Assurance),
providing following information:
Category (C1 to C20; except C10, C11 & C16)

ATA chapter & LRU Control No
Part No.
Designation
Reference of the CMM
Level of Maintenance
Workshop
Company Capability list (CCL) shall be compiled by integrating capabilities, for

maintenance on relevant components, from all divisions through Chief Engineers
(concerned). This list shall be submitted to Chief Engineer (Quality Assurance) for
approval, against the scope of work being approved by the Competent Authority.
Approved list shall be available online (PIAC website: www.piac.com.pk). Deputy Chief
Engineer (production) concerned shall maintain Shop Capability List for respective
section, endorsed by Chief Engineer (concerned).
Company Capability List, in hardcopy, shall be presented to the Competent Authority,
whenever called for. Deputy Chief Engineer (production) concerned shall review the
Company Capability list (CCL) on regular basis.
1.9.4.1
Amendment Process
An amendment in Company Capability List may be addition / deletion / correction related
to any aircraft component, enhancement / limitation of work scope (maintenance level)
or a combination of both.
Deputy Chief Engineer (production) concerned shall submit the case on Request for
Addition* / Deletion* / Correction* in Company Capability List form (Refer MOE Chapter
5.1) alongwith following details to Chief Engineer (concerned):
Rating, ATA chapter & LRU Control number

Part number and Designation
Reference of the CMM
Level of maintenance
Workshop involved in maintenance
Justification for amendment (addition / deletion / correction)
Chief Engineer (concerned) shall review the case and then forward the form to Chief
Engineer (Quality Assurance) for endorsement.
b)
Amendment affecting scope of Approval

An amendment, affecting scope of Approval, such as addition of a new component rating
in Company Capability List, shall be assessed by Chief Engineer (Quality Assurance).
For such amendment, Chief Engineer (Quality Assurance) shall submit Amendment
Request Form (Refer MOE Chapter 5.1) accompanied by two copies of proposed
MOE CHAPTER 1.9
Edition: 3
Revision: 3
Issue: September 10
Page 3 of 4
PIA E
Part- 145
amendments to the Competent Authority regarding changes, if any. For the amendment
defined in the Part 145.A.85(6), EASA Form Two (revised) must be submitted for the
Approval of such amendment.
Upon receipt of the Competent Authoritys Approval, Chief Engineer (Quality Assurance)
shall authorise Chief Engineer (Maintenance Operation Centre) to incorporate approved
amendment and update Company Capability List accordingly.
Record for amendments (letter of agreement, revised EASA Part 145 Approval
Certificate, etc.) shall be maintained by Technical Assistant to Chief Engineer (Quality
Assurance). Chief Engineer (Maintenance Operation Centre) shall transmit a feedback
for incorporated amendment to the originator / requester.
c)
Amendment not affecting scope of Approval

Amendment in Company Capability List, not affecting scope of Approval, such as
addition / deletion / correction regarding an aircraft component, change in maintenance
level for already listed components can be authorised by Chief Engineer (Quality
Assurance).
Chief Engineer (Quality Assurance), verifying that proposed amendment is not affecting
scope of Approval, shall endorse such amendment. Chief Engineer (Maintenance
Operation Centre) shall incorporate an authorised amendment in Company Capability
List. Original of amendment request shall be retained with Chief Engineer (Maintenance
Operation Centre), whereas copies are sent to the originator / requester as feedback.
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1.10
NOTIFICATION PROCEDURE TO THE COMPETENT AUTHORITY

REGARDING CHANGES TO THE ORGANISATIONS ACTIVITIES /
APPROVAL / LOCATION / PERSONNEL
1.10.1
PROCEDURE
With due consent of the Accountable Manager, Chief Engineer (Quality Assurance) shall
be responsible to notify the Competent Authority of any change, defined in the EASA
Part 145.A.85, concerning organisational activities / approval / location / management
personnel and implementation of the Exposition Amendment procedure.
1.10.2
NOTIFIABLE CHANGES
Following are the changes, subject to notification to the Competent Authority:
i.
ii.
iii.
iv.
v.
1.10.3
The name of the organisation

The location of the organisation
Additional locations of the organisation
Any of the senior persons specified in this MOE Chapter 1.3
Facilities, equipment, tools, material, procedures, work scope and certifying staff
that could affect the approval.
EASA FORM TWO
Chief Engineer (Quality Assurance) shall inform the Competent Authority for any of the
above-mentioned changes. For a change, except MOE 1.10.2 (iv), application shall be
made through a letter requesting such change at least 30 days ahead of incorporation
date. Two copies of the MOE pages and EASA Form Two shall be submitted to the
Competent Authority alongwith application.
In case of Accountable Manager change, new Corporate Commitment signed by the
successive Accountable Manager shall be submitted with application. Accountable
Manager shall ensure disbursement of fee, related to renewal of the EASA Part 145
Approval Certificate.
An Amendment Request Form (Refer MOE Chapter 5.1) shall be used for the purpose
of notification to the Competent Authority regarding changes, if any.
1.10.4
EASA FORM FOUR

For any required change, mentioned under MOE 1.10.2(iv), procedure for submission of
EASA Form Four is specified in MOE Chapter 1.3.
1.10.5
INCORPORATION OF AMENDMENT
In general, changes shall not be effective before notification and receipt of Approval from
the Competent Authority.
For an unforeseen change of staff, the Competent Authority shall be notified within
shortest possible time, but not later than 72 hours from the date of change occurred.
Chief Engineer (Quality Assurance) shall be responsible to notify such a change to the
Competent Authority.
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1.11
EXPOSITION AMENDMENT PROCEDURES INCLUDING IF APPLICABLE,

DELEGATED PROCEDURES
1.11.1
MANAGEMENT OF MOE
Maintenance Organisation Exposition (MOE) has been approved by the Accountable
Manager, as per the corporate commitment in MOE Chapter 1.1. Under the delegated
authority, Chief Engineer (Quality Assurance) shall control amendment process of this
Exposition and all associated maintenance procedures and submit any amendment in
this context to the Competent Authority, for approval.
1.11.2
KNOWLEDGE OF MOE
Chief Engineer (concerned) / General Manager (Procurement & Logistics) shall ensure
that personnel of respective divisions are well acquainted with contents / application of
Maintenance Organisation Exposition (MOE) and other associated procedures related to
job roles assigned to the individuals.
Personnel in the Organisation are equally responsible to notify respective Deputy Chief
Engineers / Deputy General Manager whenever there is a need for an improvement /
change. Whenever, a typographic error or other discrepancy is found in any procedure,
same shall be reported without any delay. In all cases, after initial assessment, Deputy
Chief Engineer / Deputy General Manager shall forward recommendations to Deputy
Chief Engineer (Quality Audit) for evaluation of an amendment for compliance with the
Part 145 requirements.
1.11.3
APPROVAL OF MOE AMENDMENTS

Any proposed amendment in Maintenance Organisation Exposition (MOE), affecting the
scope of EASA Part 145 Approval, must be submitted to the Competent Authority for
approval, prior to the incorporation.
Deputy Chief Engineer (Quality Audit) shall recommend proposed amendment to Chief
Engineer (Quality Assurance), if found compliant with the Part 145 requirements. Chief
Engineer (Quality Assurance) shall submit two copies of MOE proposed amendment
pages with Amendment Request Form (Refer MOE Chapter 5.1) under a covering
letter. For any change defined in the Part 145.A.85, revised EASA Form Two / EASA
Form Four (as applicable) must also be submitted for the approval.
Whenever an alteration is recommended by the Competent Authority in the proposed
amendment, Chief Engineer (Quality Assurance) shall prepare an acceptable revision for
re-submission to the Competent Authority.
An amendment, such as addition / deletion / correction within text, process flow or a form
in Associate Maintenance Procedures (AMP), not affecting prime intent of any procedure
in Maintenance Organisation Exposition (MOE), is considered as Minor Amendment.
Any correction, made against typographic error in Maintenance Organisation Exposition
(MOE), shall also be considered as Minor Amendment.
Proposed Minor Amendment shall be submitted to Chief Engineer (Quality Assurance)
for indirect approval. However, Chief Engineer (Quality Assurance) shall notify such
indirect approval to the Competent Authority for endorsement at the earliest, through two
copies of revised MOE pages under a covering letter.
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INCORPORATION OF AMENDMENT
Upon grant of Approval from the Competent Authority for an amendment affecting scope
of the EASA Part 145 Approval, Chief Engineer (Quality Assurance) shall authorise
Deputy Chief Engineer (Quality Audit) to issue an amendment as per the distribution list
(Refer MOE Chapter 0.5). Deputy Chief Engineer (Quality Audit) shall maintain records
for all amendments.
Individual change requires revision number modification. Whereas, complete new edition
of Maintenance Organisation Exposition (MOE) shall be developed for several changes.
Chief Engineer (Quality Assurance) shall submit new draft of Maintenance Organisation
Exposition (MOE) under a covering letter for approval.
1.11.5
a)
DISTRIBUTION OF MOE AND ITS AMENDMENTS

Hard Copy Format
For distribution of Maintenance Organisation Exposition (MOE), Deputy Chief Engineer
(Quality Audit) shall issue a Manual Control Number (Refer MOE Chapter 0.5) to each
controlled copy for traceability.
Deputy Chief Engineer (Quality Audit) shall distribute amended pages to all addressees,
as per distribution list alongwith Manual Status Letter (Refer MOE Chapter 5.1), in
duplicate. Reference of the Authoritys approval shall be mentioned on Maintenance
Organisation Exposition (MOE).
An amendment shall be incorporated by inserting new (amended) page and replacing
existing page. Margin line, on left-side, will identify latest revision on each affected page.
Each manual holder, upon incorporation of amendment, shall complete the Record of
Revisions (Refer MOE Chapter 0.2).
Each holder of Maintenance Organisation Exposition (MOE) shall retain original Manual
Status Letter in the beginning of Manual. Whereas copy of letter, duly signed by the
holder, shall be returned to Deputy Chief Engineer (Quality Audit) as acknowledgement
for receipt and incorporation of particular amendment. Previous Manual Status Letter and
the obsolete pages must be discarded immediately to avoid any confusion.
b)
Electronic Copy Format

Maintenance Organisation Exposition (MOE) and Associate Maintenance Procedures
(AMP) in electronic copy format shall be available on organisational intranet for secured
accessibility through corporate accounts. Deputy Chief Engineer (Quality Audit) shall
arrange in-time updates of electronic copy alongwith revision of Maintenance
Organisation Exposition (MOE) in hard copy format.
Certifying staff shall be trained on amendments in Maintenance Organisation Exposition
(MOE), through continuation training program. Each manual holder shall communicate
any amendment in Maintenance Organisation Exposition (MOE) to all concerned
personnel of the respective division.
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2.1
SUPPLIER EVALUATION AND SUBCONTRACT CONTROL PROCEDURE
2.1.1
PURPOSE
To describe PIA Engineering & Maintenance policies regarding suppliers evaluation,
qualification, inclusion in Approved Vendor List (AVL) and performance follow-up of such
approved vendors for aircraft components (rotable / repairable / consumable), material
(consumable / raw), tools, test equipment and maintenance services.
2.1.2
PROCEDURE
2.1.2.1
General
All new aircraft components intended to be installed on aircraft / aircraft component
(NHA Next Higher Assembly), shall be accompanying the applicable authorised
release certificate issued by Original Equipment Manufacturer (OEM) or OEM Authorised
Distributor explicitly EASA Form 1, FAA Form 8130-3 or TCA 24-0078 (Refer MOE
Chapter 2.2 for details of authorised released certificates).
For used aircraft component, acceptable release certificate shall be EASA Form 1 clearly
stating the maintenance performed (Test / Inspection / Repair / Overhaul). Whenever, a
component is received from Part-145 Accepted Organisation, FAA Form 8130-3 or TCA
24-0078 shall be considered as equivalent to EASA Form 1, provided such certificates
are issued with double release (Refer AMP 2-1 for details).
Procurement of all aircraft components, material, tooling and their maintenance services
shall be made through a Purchase Order / Repair Order, only from vendors listed in the
Approved Vendors List (Refer AMP 2-1 for sample). This order shall be made prioritywise to any of the following sources, as per the laid down order / sequence:
i.
ii.
iii.
iv.
Original Equipment Manufacturer (OEM) of an aircraft / aircraft component

Vendor / Distributor (approved / authorised by OEM in the maintenance data)
Organisation holding valid Part-145 Approval
Part supplier providing aircraft components / material with applicable authorised
certificates from OEM / Part-145 Approved Maintenance Organisation
(Note: Components, obtained from suppliers, shall have clear traceability.)
Material (such as fabric, adhesives or raw material) and tooling / test equipment with
approved specifications that do not require airworthiness release document must be
provided with certificate of conformity from the vendors national regulatory authority.
Vendors for such material and tooling / test equipment shall only be added in Approved
Vendor List (AVL), if recommended by the Original Equipment Manufacturer (OEM) in
maintenance data.
Maintenance services on aircraft / aircraft component including inspection, repair,
modification, overhaul within scope of work (excluding pre-flight inspection to ensure that
aircraft is fit for intended flight, not involving any troubleshooting) may be acquired from
approved maintenance-services supplier, holding valid Part-145 Approval.
Customer-provided aircraft components / material for fitment on its own aircraft, with
applicable authorised release certificate showing clear traceability, shall be acceptable.
Copy of authorised release certificate must be required alongwith customer serviceability
documents (certificates, tags, etc.) as demonstration of component / material traceability.
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Part- 145
Supplier Evaluation and Follow up

Original Equipment Manufacturers (OEMs) and their authorised vendors / distributors
(recommended in maintenance data) shall directly be included in Approved Vendor List,
upon receipt of initial request from General Manager (Procurement & Logistics) / Chief
Engineer (Maintenance Operation Centre), providing pertinent data / documents showing
traceability for such vendor. Supplier evaluation for following categories shall be
implemented prior to inclusion in the Approved Vendor List:
a)
Maintenance organisations holding a valid Part-145 Approval

Part suppliers, providing aircraft components / material with applicable authorised
certificates from OEM / Part-145 Approved Maintenance Organisations
Preliminary Screening and Selection for Evaluation
Chief Engineer (Quality Assurance), upon receipt of request from General Manager
(Procurement & Logistics) / Chief Engineer (Maintenance Operation Centre), shall send
Vendor Approval Questionnaire (Refer AMP 2-1 for sample) to the potential supplier for
evaluation of scope / capabilities.
b)
Evaluation (Scope of Approval)

Each potential vendor shall provide detailed information required in Vendor Approval
Questionnaire alongwith copies of applicable approvals / certificates for intended scope /
capabilities. Deputy Chief Engineer (Quality Audit) shall evaluate information provided by
potential vendor and prepare Vendors profile upon verification through EASA website
(http://www.easa.eu.int).
i.
Qualification
Subsequent to evaluation, suppliers data shall be presented on Supplier Qualification

and Follow-up Sheet (Refer AMP 2-1 for sample) alongwith recommendation. Once
approved, Chief Engineer (Quality Assurance) shall issue Certificate of Approval (Refer
AMP 2-1 for sample) to vendor clearly stating desired scope of work and limitations.
Copies shall be sent to Originator. Record for particular vendor shall be archived three
years from the date, on which last services were provided by vendor. Deputy Chief
Engineer (Quality Audit) shall archive following as records for each approved vendor:
Preliminary screening questionnaire

Copies of Applicable Approvals / Certificates
Supplier Qualification and Follow-up sheet
Certificate of Approval (copy)
ii.
Addition to the Approved Vendor List
Qualified supplier shall be added to Approved Vendor List, maintained by General

Manager (Procurement & Logistics), to control aircraft component / material / tooling /
equipment / maintenance services supplied to PIA Engineering & Maintenance.
iii.
One-Time Approval of Vendor
Whenever there arises urgent requirement for an aircraft component / material / tooling /
equipment / maintenance service and in-time availability is only viable from a source out
of Approved Vendor List (AVL), General Manager (Procurement & Logistics) / Chief
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Engineer (Maintenance Operation Centre) shall submit request for One Time Approval
of Vendor with pertinent information to Chief Engineer (Quality Assurance). Purchase /
Repair Order for such item shall only be issued after obtaining such approval.
Potential vendor shall be evaluated by Deputy Chief Engineer (Quality Audit), on priority,
on the basis of provided / available information and recommendation shall be made upon
satisfactory assessment. Chief Engineer (Quality Assurance) shall issue the One Time
Approval of vendor to such vendor.
c)
Suppliers Follow-up
Deputy Chief Engineer (Quality Audit) shall follow vendors qualification recurrently by
reviewing Part-145 Approvals. For vendor undergoing any change in location / scope of
the approval, revised Certificate of Approval shall be issued by Chief Engineer (Quality
Assurance) on request of General Manager (Procurement & Logistics) / Chief Engineer
(Maintenance Operation Centre).
Quality results of supplies serve to maintain or withdraw vendor qualification. Technical
Assistant to Chief Engineer (Quality Assurance) shall generate such feedback through
monthly report on objections / discrepancies raised by Stores Quality Inspectors. Deputy
Chief Engineer (Quality Audit), upon receipt of such reports shall recommend, by means
of Supplier Qualification and Follow-up Sheet, Chief Engineer (Quality Assurance) to
whether qualification of a vendor shall be maintained, withdrawn or suspended.
Chief Engineer (Quality Assurance) shall provide access to Approved Vendor List and
Purchase / Repair Orders, whenever deemed necessary by the Competent Authority.
Access to suppliers facility for audit shall also be arranged by Chief Engineer (Quality
Assurance) with prior notification to concerned vendor.
2.1.2.3
Contracts Management
a)
Contracts with Vendors

Contracts shall be made with vendors for aircraft components, material, tooling / test
equipment and maintenance services. Contracts shall specify at least:
b)
Scope of activity
Initial provisioning / re-provisioning / shipment / stock management
Specific maintenance activity
Lead / Turn Around Time
Warranties
Competent Authoritys access to contracts and vendors facility for audit purpose
Contracts with Customer Organisations
For maintenance services, prior contract shall be made with Customer organisation
(Refer MOE Chapter 4.1 for details). Contracts shall be formulated in accordance with
Part 145 requirements, containing following information:
List of requested maintenance tasks

Applicable maintenance data
Concerned aircraft / aircraft component identification
Records requested by Customer
Specific procedures with the Customer (responsibility for provisioning maintenance
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data, components / material, work order, approved maintenance schedule, defect

rectification, CRS and all continued airworthiness requirements.)
Contracted maintenance tasks shall never exceed Part-145 Approved scope of work /
capability. Technical elements of each contract shall be readily available, whenever
deemed necessary by the Competent Authority.
Chief Engineer (Engineering Business Development) shall draft maintenance contracts,
consulting Chief Engineer (Quality Assurance) with regards to Part-145 Approval. Other
divisions may be contacted for issues pertaining to approved Company Capability List,
continuing airworthiness and maintenance activities. Assistance on financial issues shall
be obtained from Deputy General Manager (Finance) Engineering. Draft contract may be
discussed with the personnel from Legal department (if deemed necessary).
Unless otherwise not possible or not in the interest of the Organisation, contracts shall
be non-exclusive. For all contracts (exclusive / non-exclusive), upon recommendation of
Director (Engineering & Maintenance), Accountable Manager shall be the final approving
authority. Chief Engineer (Engineering Business Development), upon approval, shall
sign the contract on behalf of PIA Engineering & Maintenance.
2.1.2.4
Procurement of Stores
Purchase Order (Refer AMP 2-1 for sample) for any aircraft component / material /
tooling / test equipment shall be generated by Deputy General Manager (Logistics)
Purchases and the vendor must be listed in Approved Vendor List of PIA Engineering &
Maintenance. Request for appropriate release certificates must be stated clearly on the
Purchase Order to ensure receipt of parts in accordance with the MOE Chapter 2.2.
Repair Orders (Refer AMP 2-1 for sample), in a similar manner, shall only be generated
from Approved Vendor List for maintenance services. Request for appropriate release
certificates must be stated clearly on the Repair Order to ensure receipt of parts in
accordance with the MOE Chapter 2.2.
2.1.2.5
Market Research
Procurement of aircraft components (rotable / consumable), material (consumable / raw)
and tooling / test equipment, etc. shall be made from vendors listed in Approved Vendor
List. Deputy General Manager (Logistics) Purchase shall perform market research, if
deemed necessary, for potential vendors of aircraft components, materials and tooling /
test equipment.
For all maintenance services on aircraft (line maintenance / technical handlings, etc.),
Deputy Chief Engineer (Rotable Planning) shall perform market research for potential
vendors. Deputy Chief Engineer (Repair Abroad) shall carryout market research for
aircraft components maintenance.
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2.2
ACCEPTANCE / INSPECTION OF AIRCRAFT COMPONENTS AND

MATERIAL FROM OUTSIDE CONTRACTORS
2.2.1
PURPOSE
To define PIA Engineering & Maintenance policy regarding acceptance / inspection of
aircraft components and material received from outside contractors. This procedure is
also applicable to incoming customers components for maintenance services.
2.2.2
PROCEDURE
2.2.2.1
General
All aircraft components / material / tool / test equipment, intended for fitment to an
aircraft / aircraft component, shall be subjected to an incoming inspection upon receipt
(Refer AMP 2-1 for details). Conformity to the Purchase / Repair Order and physical
condition of items received shall be achieved through this incoming inspection. Different
cases for the receipt of aircraft components / material shall be:
New aircraft component / material / tool / test equipment

Used (serviceable) component / material purchased from approved vendor
Aircraft component / tool / test equipment after outside maintenance (repair abroad)
Customers aircraft components (unserviceable) for in-house maintenance
Customer ordered aircraft components / material, intended for fitment to customers

aircraft / aircraft component, shall also be subjected to incoming inspection. However, in
such cases, documents provided by customer shall be considered equivalent to the
Purchase / Repair Order.
2.2.2.2
Determination of Goods Conformity

In order to determine conformity for an incoming aircraft component / material, under the
supervision of Technical Assistant to Chief Engineer (Quality Assurance), Stores Quality
Inspectors shall mainly follow the inspection rules provided as under:
Visual inspection of packing, for possible damage occurred during transportation,

shall be performed. In case of damaged packaging, aircraft component shall
undergo a more detailed inspection or quarantined for investigation (protection of
aircraft component / material must be sufficient enough to avoid any possible
damage to structures / systems including large aircraft components).
Conformance of aircraft component / material with accompanying documents and
Purchase / Repair Order such as Nomenclature, Part Number, Serial Number,
quantity, life status, maintenance performed (i.e., inspected / modified / repaired /
overhauled), etc.
For Life Limited Parts (LLP), back-to-birth history must be checked and component
shall be accepted only when such record is among the accompanying documents.
Endorsement of delivery documents specified in the Purchase / Repair Order
(Certificate of Conformity, Inspection / Test report, etc.).
Evaluation of other delivery documents not specified in Purchase / Repair Order
(conformity to PIA specifications for such products shall be assessed).
In addition to above guiding principles, Stores Quality Inspector shall carryout incoming
inspection / checks for aircraft component / material according to Approved Vendor List
and categories defined in the table as follows:
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Source Original Equipment

Manufacturer (OEM)
Condition
New (manufactured)
New (unused)
Serviceable (used)
Unserviceable (repairable)
OEM Authorised
Distributor
PART 145 Approved /

Accepted Organisation
A
B
C
N/A
N/A
B
C
D
A
N/A
C
N/A
A:
Verification that aircraft component is delivered with authorised release certificate

from Original Equipment Manufacturer (OEM) or OEM authorised distributor.
B:
Verification that component is received with copy of original authorised release

certificate from OEM and statement from vendor that component, has not been
used and was stored as per OEM recommendations for storage.
C:
Verification that component is delivered with authorised release certificate (EASA

Form 1) from EASA Part-145 Approved organisation or FAA 8130 / TCA 24-0078
(with double release) from Part-145 accepted organisation.
D:
Verification that aircraft component from customer, for in-house maintenance, is

received with appropriate unserviceable tag / work order.
2.2.2.3
Airworthiness Determination
Component airworthiness shall be evident when an authorised release certificate is
being presented with aircraft component, such as:
EASA Form 1 for aircraft component provided as NEW from Original Equipment
Manufacturer / OEM authorised vendor. EASA Form 1 shall be accepted for used
component from Part-145 Approved Maintenance Organisation.
FAA 8130-3 for an aircraft component provided as NEW from Original Equipment
Manufacturer / OEM Authorised Vendor. FAA 8130-3 (with double release) shall be
accepted for used components from FAA Part 145 Approved Repair Station that is
also Part-145 Accepted organisation.
TCA 24-0078 for an aircraft component provided as NEW from Original
Equipment Manufacturer / OEM Authorised Vendor. TCA 24-0078 (with double
release) shall be accepted for used component from CAR 573 Approved
Maintenance Organisation, also Part-145 Accepted Organisation.
Stores Quality Inspector shall contact Deputy Chief Engineer (Technical Services
Engineering) concerned, if serviceability of an item cannot be determined by visual
inspection or if suspected that component was mishandled during transportation. If
testing capability is available within the Organisation, Deputy Chief Engineer (Technical
Services Engineering) concerned shall arrange functional tests and send back
serviceable component with Certificate of Release to Service, issued by the Certifying
Staff holding appropriate Certification Authorisation.
Once serviceability is confirmed, Stores Quality Inspector shall issue a Certificate of
Inspection (Serviceable Tag) and attach it to the component. Batch number, tag number,
shelf life expiry date and any other technical data shall be recorded on the registers. If
the serviceability / functionality is not confirmed, Stores Quality Inspector shall receive
the component back with inspection / tests findings.
For components (repairable), received from customer organisation as Unserviceable,
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Stores Quality Inspector shall perform inspection as per customer Repair Order. If
incoming inspection results in conformity, Stores Quality Inspector shall stamp Repair
Order as PIA INCOMING INSPECTION PASSED. In case of non-conformity, Deputy
Chief Engineer (Sales) Component Maintenance shall be informed for further action.
For customer-provided new aircraft component / material traceability, a true copy of
authorised release certificate with customers own serviceable tag shall be required. For
aircraft component, removed as Serviceable by the customer for fitment on its own
aircraft / aircraft component (component swapping), such aircraft component shall only
be acceptable with authorised release certificate (EASA Form 1) issued by the customer.
Conforming to incoming inspection, Stores Quality Inspector shall issue a Certificate of
Inspection (serviceable tag), stamped as CUSTOMER A/C COMPONENT. Applicable
details shall be recorded on incoming stores register. In case of non-conformity with
received documents or if found physically damaged, Store Quality Inspector shall report
discrepancy to Deputy Chief Engineer (Sales) concerned for further action. Such aircraft
component / material, belonging to customer, shall be segregated and quarantined
separately till the discrepancy is resolved as per MOE 2.2.2.4.
2.2.2.4
Aircraft component / Material Segregation

Whenever an aircraft component is either found physically damaged / unserviceable as
a result of in-house inspection / testing or the status is uncertain and in-house inspection
capability is not available, such item shall be rejected by Store Quality Inspector. For
component / material neither in compliance with Purchase / Repair Order nor having
required documents, Stores Quality Inspector shall raise objection and handover item to
Foreign Receipt (Logistics) with Rejection Form clearly stating reason for rejection.
Discrepancy Report (Refer AMP 2-1 for sample) shall be raised and item shall be
placed in Quarantine for temporary storage. In this case a copy of Discrepancy Report
shall be attached to aircraft component quarantined and vendor shall be informed
accordingly (Refer AMP 2-1 for details). Deputy General Manager (Logistics) Stores
shall investigate and follow-up raised discrepancy for determination of corrective actions.
All rejections shall be recorded for use as quality evaluative indicators. Recording is
important because quality-performance, cost-of-quality and vendor rating are largely
measured from the statistics of rejections experienced.
2.2.2.5
Separation of Aircraft components sent in Batches

Aircraft components (Rotables / Consumables) may be provided in batches in great
quantities and provided with a single authorised release certificate. This certificate shall
be used for all such components separated from this initial batch, by stamping the
following statement on the certificate:
PHOTOCOPY MADE DUE TO
BATCH BREAKDOWN BY
MOE CHAPTER 2.2
Quantity from batch:

PIA Release Note No:
Inspector Name:
R. N. Date:
Insp. Permit No:
Signature:
Date:
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Stores Quality Inspector shall indicate, on each authorised release certificate, quantity
taken from batch and serial number of components accompanying each photocopy.
Required fields (Inspector name, Certificate Number, date, quantity from batch and
batch serial number) shall be recorded after checking batch breakdown of aircraft
components and relevant documents.
Note: This photocopy shall become a new certificate accompanying the separated
aircraft components.
2.2.2.6
Quarantine Store Area

Any material / aircraft component, which does not meet following acceptance criteria
except unserviceable aircraft components received for repair, shall be properly labelled
with Discrepancy Report and routed to Quarantine Store area, until status is cleared:
Aircraft component not meeting EASA, FAA or other regulatory requirements

Airworthy condition cannot be determined
Documentation is either missing or inappropriate.
Aircraft component shows evidence of physical damage.
Any other condition that renders to un-serviceability of the aircraft component
Inside Quarantine Store Area, there shall be a clear segregation for aircraft components
declared as UNSERVICEABLE, material declared as REJECTED and aircraft
components / material awaiting their status and marked as UNDER INVESTIGATION.
An aircraft component / material shall be removed from Quarantine Store Area, when its
status is cleared and Discrepancy Report shall be closed. Aircraft component / material
shall be sent to the Stores Quality Inspector for inspection. Stores Quality Inspector shall
issue a Serviceable Tag (Certificate of Inspection) for such item.
2.2.2.7
Bogus Items
Aircraft component / material not fabricated as per the Type Certificate / Supplemental
Type Certificate holder / Original Equipment Manufacturer (OEM) specifications or
without their authorisation and that could hazard safety of flight, when installed on an
aircraft shall be considered as Bogus Item.
Upon incoming inspection, Stores Quality Inspector shall identify a component / material
as bogus item due to its non-conformity to design / documentation or if it is evident that
component / material is fabricated through forgery avoiding aeronautical standards.
Such component / material shall be immediately segregated in Quarantine Store Area
and declared as UNSERVICEABLE. Discrepancy Report shall state the nature of such
bogus item and Technical Assistant to Chief Engineer (Quality Assurance) shall be
informed for investigation and report to the Authorities.
2.2.2.8
Acceptance / Inspection Records

Stores Quality Inspector shall record following data for items received from suppliers:
Purchase / Repair Order

Release Note Number
EASA Form 1 or FAA Form 8130-3 / TCA Form 24-0078 (with double release)
Test / Inspection Reports (as applicable)
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Operators release document
Records shall be kept in Stores for a period of three years from the date of receipt of
component / material and shall be transferred thereafter to the Record Room. Storage of
records shall be made per nature of product according to the reference number for ease
of finding such records at any moment later.
2.2.2.9
Acceptance of Sizeable Aircraft Components

The sizeable aircraft components such as engines, APUs, landing gears, etc. shall be
sent directly on the manufacturers recommended engine-dolly / trolley to Deputy Chief
Engineer (Technical Services Engineering) concerned, where the incoming inspection
shall be carried out locally as per the above procedure.
2.2.2.10 Register of Components and material

An inventory in computerised system shall state the reference, location and status of
each component in the Stockrooms (Refer MOE chapter 2.3).
Record of aircraft components in Quarantine Storage Area shall contain at least the
Nomenclature, Part number, Serial number, shelf life (if applicable) and reference of the
Discrepancy Report (if applicable).
2.2.2.11 Qualification of the Stores Quality Inspector
Stores Quality Inspector shall be made familiar with Part-145 requirements, applicable
organisational procedures and acceptance criteria for the EASA Form 1, FAA 8130-3 /
TCA 24-0078 (with double release) or Certificate of Conformity.
Comprehensive initial training shall be provided to technical staff and upon assessment,
Chief Engineer (Quality Assurance) shall issue authorisations to qualified staff. Such
personnel, designated as Stores Quality Inspectors shall be authorised to issue
Serviceable Tag (Certificate of Inspection) for incoming stores (Refer MOE Chapter 3.7).
Stores Quality Inspectors shall undergo continuation training in every two-year time that
shall be planned by Deputy Chief Engineer (HR, Training & Automation). Continuation
training shall be accomplished through an amalgamation of classroom sessions and
dissemination of information through issuance of technical publications such as Quality
Control Alerts / Advisories, Technical Notices, etc. Essential topics to be covered in
continuation training are as follows:
i.
ii.
iii.
Amendments in Part 145 / CAA (Pak) requirements.

Changes in organisational procedures.
Aviation legislation and Human factor issues.
Deputy Chief Engineer (HR, Training & Automation) shall maintain records for initial and
continuation trainings. Qualifications / authorisations record for Store Quality Inspectors
shall be managed by Technical Assistant to Chief Engineer (Quality Assurance).
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2.3
STORAGE, TAGGING AND RELEASE OF AIRCRAFT COMPONENTS AND

MATERIAL TO AIRCRAFT MAINTENANCE
2.3.1
PURPOSE
To define PIA Engineering & Maintenance rules for identification, tagging, storage and
release of aircraft components and material to maintenance personnel.
2.3.2
PROCEDURE
2.3.2.1
Stock Management and Storage of Aircraft Components / Material

Incharge Stockroom, reporting to Deputy General Manager (Logistics) Stores, shall be
responsible for day-to-day operation of Stockroom. He shall control and maintain all
inventories according to requirements defined by the manufacturer. Stockroom Incharge
(concerned) shall update inventory in computerized and manual system whenever
aircraft component / material is received in Stockroom. Record shall contain all relevant
information, such as Part number, Serial number, location, shelf life, etc. During storage,
all aircraft components / material shall be tagged properly (Refer AMP 2-1 for details). It
shall be ensured that:
Large enough, strong and sufficient storage facilities for aircraft components and
material are provided and that material is segregated as per nature of product to
avoid mutual damage.
All aircraft component and material, subjected to deterioration / shelf life limitations
are preserved appropriately.
Suitable protective covering are provided for all components to guard against
physical damage and environmental effects.
All serviceable aircraft components and material are segregated and identified
appropriately in the stockroom.
Supplies bearing valid certificate / tag are issued to maintenance.
Stockrooms shall have an identified area for unserviceable components / material, which
are found as either life-expired or damaged. Such component / material shall be sent to
concerned section for further processing on daily basis. While sending a component with
expired life, Stockroom Incharge shall declare component as LIFE EXPIRED on LRU
Tracking Tag / Serviceable Tag and put his signature, date and staff number.
Aircraft components and material shall be stored in accordance with manufacturers
recommendations / industry standards to provide protection against humidity, extreme
temperatures, dust, rough handling or other damages. It shall be ensured by all
personnel that wherever practical, aircraft components / material shall remain packaged
in protective material to minimize damage during handling.
Sensitive electronic / electrical components shall be stored in a cool, dust free and
humidity controlled environment as per manufacturers recommendations. For storage of
Electro Static Discharge Sensitive (ESDS) devices, all electrical-connection pins shall be
blanked with proper protective covering and component placed in a specifically made
container / bag bearing ESDS label.
Stockroom shall be a permanent building constructed for storage purpose. It shall have
proper cover, firm flooring, sufficient area and height required for equipment to be stored
and removed with use of MHE (Mechanical Handling Equipment) like forklifts, etc.
particularly for heavy equipment. It shall have adequate doorways, which can be
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secured when needed. There should be adequate lighting, unless otherwise specified
due to nature of equipment or material to be stored. However, direct sunlight shall not be
allowed. Aircraft components such as Engines, APUs, landing gears and other heavy
structural parts shall be stored as per the manufacturer instructions at designated areas
on appropriate trolleys or stands.
2.3.2.2
Control of Access
Aircraft components / material must be stored in secured areas under restricted access
to authorised personnel only. For incoming stores and stockrooms, authorisations shall
be controlled through a list maintained by General Manager (Procurement & Logistics).
Authorised personnel shall be:
Staff working in the Procurement & Logistics division

Stores Quality Inspectors
Personnel performing quality audits
Deputy Chief Engineer (production) concerned shall ensure that appropriate storage
conditions are observed, while handling serviceable aircraft components and material
during aircraft / aircraft component maintenance. All such locations shall be marked in
each maintenance area. Access to such components shall be restricted to authorised
personnel, working in concerned area.
2.3.2.3
Airworthiness Directives Control for Stored Items

Aircraft components in serviceable Stockroom shall remain compliant to the applicable
Airworthiness Directives and all other applicable mandatory modifications. Process for
accomplishment of all mandatory modifications on aircraft components in serviceable
stockrooms is detailed in MOE Chapter 2.11.
2.3.2.4
Inventories
Aircraft components / material in Stockroom shall be listed on computerized inventory.
Perpetual inventory check / stocktaking shall be made for correcting deviations in nature
of product, references and quantity of all components / material in entire stockrooms
(Refer AMP 2-1 for details), under supervision of Deputy General Manager (Inventory
Control & Stocktaking). Any inventory for customer components / material shall be
maintained / handled in a similar manner, described in this procedure.
2.3.2.5
Control of Shelf lives

Aircraft components / material with shelf life shall be checked against their documents
upon receipt from vendors / suppliers / workshops (Refer AMP 2-1 for sample). Incharge
Stockroom (concerned) shall monitor rack life on monthly basis by taking printout of rack
life record from PAMMIS (PIA Aircraft Maintenance Management Information System)
and POSS (PIA Online Stores System).
Aircraft component / material reaching rack life expiry or found physically damaged shall
be segregated by Incharge Stockroom (concerned) and placed at designated location
(Unserviceable / Quarantine) within Stockroom, prior to its despatch for disposal.
2.3.2.6
Distribution of Material to Maintenance

Aircraft Engineer (production) concerned shall demand repairable and consumable items
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separately on Internal Demand & Issue Voucher (Refer AMP 2-1 for samples). While
drawing component / material from Stockroom, maintenance personnel or material
controller shall check for following before accepting item and signing in Material
Received column of Internal Demand & Issue Voucher:
Appropriate Serviceable Tag with the item, carrying a Release Note

Physical condition of the item and proper packing (as applicable)
Part Number and Quantity issued are same as those demanded
Part and Serial Numbers are same as those indicated on Serviceable Tag
Item bears required / applicable modification status
After issuance of material, Incharge Stockroom (concerned) shall record transaction and
update inventory record. Incharge Stockroom (concerned) shall ensure that chemicals
are issued with applicable expiry date stickers. Incharge Tool Store (concerned) shall
ensure that chemicals stored are having such expiry date stickers and control register is
being maintained for monitoring of chemicals rack life on regular basis and life-expired
chemicals are discarded in a timely manner.
When inter-stockroom transfer of any aircraft component / material takes place, it is
responsibility of respective Stockroom Incharges to complete recording and appropriate
paper work (Refer AMP 2-1 for details). Computerized on-line inventory control shall be
maintained to assist users in their day-to-day functions.
2.3.2.7
Return of Serviceable Items to Stockroom

Aircraft components / material, drawn but not used, shall immediately be returned to
respective Stockroom with Stock Return Voucher (Refer AMP 2-1 for sample). Aircraft
Engineer (production) concerned shall clearly record / reason(s) alongwith signature,
date and authorisation stamp, on reverse of LRU Tracking Tag / Serviceable Tag.
Aircraft Engineer (production) concerned, returning such aircraft component / material,
must ensure that item is handed over to Incharge Stockroom (concerned) in original
packing alongwith applicable release document and no sub-assemblies / spares have
been removed / cannibalized. Copy of Stock Return Voucher shall be archived at the
section for future reference. After receipt of serviceable aircraft component / material in
Stockroom, Incharge Stockroom (concerned) shall record transaction in computerized or
manual register and update inventory record accordingly.
2.3.2.8
Storage of Dangerous Goods

In hangar / workshop, fluids such as fuel, hydraulics, solvents and cleaning agents being
used during maintenance shall be classified as Dangerous Goods. Dangerous goods
shall be grouped with respect to separation between types of risks as prescribed below:
Flammable
Irritant
Oxidising
Noxious / Toxic
Corrosive (in this case, segregation between acidic and alkaline products)
For all such dangerous goods, dedicated Stockroom including both for transit and
scraping shall be provided, conforming following conditions:
Permanently controlled restriction to Chemicals Stockroom, using lock n key
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Placards of Warning Notice for such storage at the entrance

Operational and safety / emergency instructions placed in the close vicinity
List of personnel authorised to access such area
Name and phone number of Incharge Stockroom (for contact purpose)
Chemical Stockroom shall be equipped with ventilation and retention system as per level
of risks. An effective fire protection system shall be established to avoid any unforeseen
mishap. Flammable items shall be placed in fire resistant shelves and for Noxious /
Toxic material, storage shall be made inside a locked shelve. A label shall be affixed on
each individual area showing the type / nature of risk and the handling instructions.
Warning Notice, at the entrance, shall be as follows:
DANGEROUS GOODS AREA
RESTRICTED ACCESS
HANDLE SAFELY
Personnel in Chemical Stockroom shall be trained for handling of dangerous goods.

Maintenance staff shall be trained for handling dangerous goods during aircraft / aircraft
component maintenance through in-house recurrent training sessions.
2.3.2.9
Control of Alternate Materials

During maintenance on aircraft / aircraft components, manufacturer recommended
material as per maintenance data shall be used. If procurement of such material is not
practicable, Deputy Chief Engineer (production) concerned shall inform Deputy Chief
Engineer (Technical Engineering Services) concerned to make correspondence with the
manufacturer for possible alternates. Upon receipt of manufacturers recommendation /
consensus, Deputy Chief Engineer (Technical Engineering Services) concerned shall
establish alternate material and inform Deputy Chief Engineer (Material Management) to
workout availability and procurement of such material.
Alternate materials in individual maintenance areas shall be controlled through a list,
maintained by Deputy Chief Engineer (Technical Engineering Services) concerned.
Controlled list shall be provided to Deputy Chief Engineer (production) concerned for
raising demand in accordance with the list. Whenever, new alternate is ascertained, list
shall be updated and disseminated to Deputy Chief Engineer (production) concerned for
raising demand in accordance with revised controlled list.
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2.4
ACCEPTANCE OF TOOLS AND EQUIPMENT
2.4.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding acceptance of tools and
equipment received from relevant manufacturers, suppliers or maintenance service
providers.
2.4.2
PROCEDURE
2.4.2.1
Generalities
Tools and equipment may include:
2.4.2.2
Standard tools and equipment

Ground support equipment / access steps / platforms
Servicing tools and equipment
Jigs or special fixtures
Any other special tools and equipment required according to maintenance data
Precision tools, equipment and measuring instruments including test equipment
Tools and Equipment Procurement
Tools and equipment shall be procured from approved vendors and maintenance of
such tools and equipment shall be performed either by PIA Engineering & Maintenance
or approved vendors. Approved Vendor List (AVL) for tools and equipment shall be
maintained by General Manager (Procurement & Logistics) and controlled by Chief
Engineer (Quality Assurance). Evaluation, approval and follow-up of vendors for tools
and equipment shall be performed as per MOE Chapter 2.1.
2.4.2.3
Management of Suppliers for Tools and Equipment

For procurement of new tools and equipment, Deputy Chief Engineer (production)
concerned shall identify need for tools and equipment in accordance with applicable
maintenance data and coordinate with Deputy Chief Engineer (Repair Abroad) for
availability of such tools and equipment in the Organisation.
If new procurement is required, Deputy Chief Engineer (production) concerned shall
raise Capital Expenditure Sanction (CS) / Internal Requisition (IR) for managements
approval. The approved documents shall then be forwarded to Deputy General Manager
(Logistics) Purchase for processing and follow up of Purchase Order.
Acquisition of tools and equipment maintenance services shall be managed through
Deputy Chief Engineer (Repair Abroad). For maintenance services of tools and
equipment, contracts shall be made with service providers in similar manner as
described for component maintenance in MOE Chapter 2.1.
2.4.2.4

Tools and equipment shall be categorized as follows:
New, received from approved vendor

Acquired by the Organisation, on loan from an approved external source
Loaned to other organisation and is received back
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Received after repair, modification and / or calibration
Store Quality Inspector, while performing incoming inspection on the tool / equipment,
shall check for any physical damage / deterioration / packaging and conformance to:
Tool / equipment identification number with documents

Internal Requisition (IR) / Capital Expenditure Sanction (CS)
Supplier serviceability document and valid Calibration Certificate (if applicable)
Availability of test report (if applicable)
For acceptance inspection, Store Quality Inspector may seek assistance from Incharge
Standard Lab / Deputy Chief Engineer (production) concerned. On acceptance, Store
Quality Inspector shall issue a Serviceable tag and handover the tool / equipment to
Incharge Tool Store / Deputy Chief Engineer (production) concerned, against Internal
Demand Voucher alongwith vendor Serviceable tag, provided applicable data and
Calibration certificate / test report (if applicable). Store Quality Inspector shall maintain
record of all such inspections.
For a received tool / equipment, not conforming in any respect with relevant demand or
valid calibration, Store Quality Inspector shall handover item to Foreign Receipt section
(Logistics) with Rejection Form clearly stating the reason for rejection. Foreign Receipt
section shall place rejected tool / equipment in quarantine. (Refer AMP 2-2 for details).
2.4.2.5
Tool Stores Inventory Management

On receipt, Incharge Tool Store (concerned) shall record tool / equipment on Tool Store
inventory while positioning such tool / equipment in Tool Store. Deputy Chief Engineer
(production) concerned shall be informed regarding availability of the required tool /
equipment. Lists of tools and equipment shall be maintained by Incharge Tool Store,
under supervision of Deputy Chief Engineer (production) concerned.
Tools and equipment storage shall conform to applicable environmental conditions,
recommended by manufacturers. Incharge Tool Store (concerned) shall maintain and
archive following documents or copies (as applicable):
Serviceable Tag issued by Store Quality Inspector

Calibration certificate / Test report
Any other data, provided with tools and equipment
Tool lists (Refer AMP 2-2 for sample) shall be maintained for ensuring proper inventories
throughout the Organisation. All types of tools and equipment shall be stored at
designated locations in respective Tool Stores. Tool / equipment may be issued to any
workstation / team due to nature of task / workload on permanent basis with complete
traceability. However, such issued tool / equipment shall be monitored by Incharge Tool
Store (concerned).
Complete inventory check of Tool Store shall be performed every six months. In order to
ensure objectivity, Deputy Chief Engineer (production) concerned shall nominate a team
within the section excluding Tool Store personnel. Incharge Tool Store (concerned) shall
resolve the highlighted discrepancies on priority. Deputy Chief Engineer (production)
concerned shall supervise entire process and maintain records for Inventory checks.
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2.5
CALIBRATION OF TOOLS AND EQUIPMENT
2.5.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding inspection, calibration and
maintenance of tools and equipment, including control of scheduled maintenance.
2.5.2
PROCEDURE
2.5.2.1
General
This procedure is applicable to tools and equipment, in order to ensure conformity with
specifications. This includes all measuring equipment to be used for test, inspection and
calibration. Tools and equipment, prior to induction, shall go through acceptance and
inspection procedure as per MOE Chapter 2.4. Tools and equipment requiring calibration
shall be included in central calibration record on PIA Aircraft Maintenance Management
Information System (PAMMIS), maintained by Standard Lab (concerned).
Upon induction, Deputy Chief Engineer (concerned) shall send the tool / equipment to
Standard Lab (concerned) for calibration and inclusion in central calibration record.
Applicable calibration certificates, received with tool / equipment, shall be submitted to
Standard Lab (concerned) for update of central calibration records.
Calibration of mechanical test / precision equipment shall be performed in Mechanical
Standard Lab located in Engine Overhaul shop. Electronics Standard Lab, located in
Electrical Overhaul shop, shall perform calibration of electrical and electronic test /
measuring equipment. Calibration shall be performed by authorised personnel as per
procedures recommended by manufacturers of such test / measuring equipment.
Standard Labs are traceable for carrying out calibration by NPSL (National Physical &
Standard Lab) through APMP (Asian Pacific Meteorological Program, Singapore) that is
affiliated with BIPM (Bureau of International Physical Weights & Measurements, Paris).
Tools and equipment used within the Organisation are subjected to servicing, calibration,
inspection and scheduled maintenance at intervals, recommended by the manufacturer
of tools and equipment. Records for calibrations, inspections, servicing and scheduled
maintenance shall be managed by Incharge Tool Store (concerned).
2.5.2.2
Centralized Control on Tools and Equipment Calibration

For centralized control on calibration, all tools and equipment requiring calibration shall
be monitored and calibrated in-house by Standard Lab (concerned) in the Organisation.
If the facility is not available for a tool / equipment, such item shall be sent to approved
vendor for calibration / repair by Deputy Chief Engineer (concerned), through Deputy
Chief Engineer (Repair Abroad). Upon return of calibrated / repaired tooling, Deputy
Chief Engineer (concerned) shall inform Standard Lab (concerned) to update record.
Incharge Tool Store (concerned) shall monitor next calibration due dates for tools and
equipment, requiring calibration. In case any due date is skipped by Incharge Tool Store,
Deputy Chief Engineer (production) concerned shall be informed by Incharge Standard
Lab (concerned) to immediately stop usage with an advice to despatch tool / equipment
for calibration. This step shall be considered a sort of double check to avoid usage of
any tool / equipment without calibration in the Organisation.
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Process
Calibration of tools and equipment on periodic basis shall adhere to following criteria:
Manufacturers recommendation (frequency as per tool / equipment manual)

Design limit for specific tool / equipment, method and usage.
If there is no source of information available to establish calibration intervals, Incharge

Standard Lab (concerned) shall establish frequency through past experience considering
results of calibrations (recorded) and usage of tool / equipment. However, in case of any
finding related to tolerance during calibration, Incharge Standard Lab (concerned) shall
revise and re-establish the frequency.
Record for each category of tools and equipment shall be maintained by Incharge Tool
Store (concerned), providing information such as tool / equipment identification number,
next calibration / service / check due date, last calibration / service / check date, etc.
(Refer AMP 2-2 for details)
During last week of each month, Incharge Tool Store (concerned) shall perform following
tasks as regard to tools and equipment requiring calibration / servicing:
Review calibration / servicing / check due dates for tools and equipment
Notify sectional / group incharge (concerned) regarding tool / equipment due for
calibration / servicing during next month
Upon notification by Incharge Tool Store (concerned), tool / equipment shall be removed
from usage and returned to Tool Store. It shall than be transported in their original boxes
to Standard Lab (concerned) alongwith Calibration / Repair Tag (Refer AMP 2-2 for
sample). Incharge Standard Lab (concerned), shall acknowledge the receipt of tool /
equipment on list provided by Incharge Tool Store. Where tool / equipment maintained
under calibration program requires any repair, it shall be sent through Deputy Chief
Engineer (production) concerned.
In PIA Engineering & Maintenance, standard tags and stickers shall be used for labelling
and identification to show that whether a tool / equipment is:
Serviceable
Calibrated
Calibration not required
Standard Lab (concerned) shall maintain Inspection and Calibration Record for
Mechanical Standard Lab / Test Equipment History Sheet for Electronics Standard Lab
(Refer AMP 2-2 for samples). Records shall demonstrate calibration history of tools and
equipment. It shall also contain information about work performed, personnel involved
and details of standard used for calibration of tool / equipment. Details of work performed
is recorded on Work Sheets (Refer AMP 2-2 for sample) / Registers.
After calibration check, Incharge Standard Lab (concerned) shall ensure proper labelling
of tool / equipment and update central calibration record. Each item is accompanied with
calibration sticker and Inspection / Calibration Certificate (Refer AMP 2-2 for samples),
identifying allotted number, next calibration due date and Inspectors approval number
with signature. Valid calibration certificates are to be filed at Tool Store (concerned).
Incharge Tool Store (concerned) shall receive calibrated tool / equipment and maintain
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calibration related records. Tools and equipment requiring only servicing / schedule
maintenance and not the calibration, shall be maintained by designated sections.
All maintenance personnel shall be responsible to check tools and equipment, before
use, for valid calibration, serviceability and next calibration / service due date. In case of
any doubt, they shall return such tool / equipment to Incharge Tool Store (concerned) for
calibration. In case of missing calibration / serviceability certificate or if serviceability
becomes doubtful, such tool / equipment shall be sent to Standard Lab (concerned) for
verification and issuance of new certificate.
In case of loss of tool / equipment, under calibration program control, Incharge Tool
Store (concerned) shall report to Deputy Chief Engineer (concerned) for administrative
action. Incharge Standard Lab (concerned) must be informed in order to update central
calibration records.
Record of calibrations shall be archived for a period of service life of tool / equipment by
Incharge Standard Lab (concerned), containing following information:
Tool / equipment description

Tool / equipment Part number
Tool / equipment identification or Serial number
Calibration personnel Authorisation number
Tool or equipment location (shop or store)
Tool / equipment status
Calibration frequency
Last and next calibration due dates
Detailed work records on Work Sheets / Registers shall be archived for two years. Use
of personal instruments / measuring equipment, not under calibration control of the
Organisation, is never permitted under any circumstances.
2.5.2.4
Recall of Components Controlled with Tool / Equipment found out of Tolerance

If a tool / equipment is found with expired calibration while being used on aircraft /
aircraft component, Deputy Chief Engineer (Technical Services Engineering) concerned
and Incharge Standard Lab (concerned) shall be informed immediately. Such reporting
shall be considered as proactive action and must be appreciated by the Organisation.
Deputy Chief Engineer (Technical Services Engineering) concerned, in coordination with
Incharge Standard Lab (concerned), shall investigate through calibration results. If found
out-of-tolerance, duration of the use for that particular tool / equipment in such status
shall be ascertained and all pertinent data about aircraft / aircraft components released
to service using subject tool / equipment shall be collected.
If a tool requiring tolerance limit check before every use is found out-of-tolerance limit,
user shall inform Deputy Chief Engineer (Technical Services Engineering) concerned to
ascertain the time when such tool became out-of-tolerance and collect all pertinent data
about components released to service from such time.
In each case, aircraft / aircraft components released to service by using out-of-tolerance
tooling / equipment shall be declared un-airworthy by Deputy Chief Engineer (Technical
Services Engineering) concerned with intimation to Chief Engineer (Quality Assurance)
providing pertinent information regarding such aircraft / aircraft components.
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Chief Engineer (Quality Assurance) shall direct all concerned to recall immediately the
affected aircraft / aircraft component for re-certification. Occurrence reporting to the
Competent Authority and operator shall be processed as per MOE Chapter 2.18.
2.5.2.5
Calibration by Contracted Organisation

Tools and equipment may be sent for calibration checks to an organisation that is either
the Original Equipment Manufacturer (OEM) or their recommended vendors (Refer MOE
Chapter 2.1 for details). After calibration, tool / equipment shall be received back with
following information / documents:
Description and identification number of equipment

Next due date corresponding to calibration performed
Results obtained
Limits of tolerated error, limitations of use (if any)
Calibration certificate / Test report signed by authorised personnel
Loaned tooling from outside organisations are subject to individual agreements between
the organisations concerned, but must have a valid servicing / calibration status.
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2.6
USE OF TOOLING AND EQUIPMENT BY STAFF (INCLUDING ALTERNATE

TOOLING)
2.6.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding management of tools and
equipment and usage of such tools and equipment by maintenance staff.
2.6.2
PROCEDURE
2.6.2.1
Management of Tooling and Equipment

Deputy Chief Engineer (production) concerned shall ensure availability of all required
tooling and equipment during scheduled maintenance on aircraft / aircraft components.
For this purpose, list of required tools shall be maintained by Deputy Chief Engineer
(production) concerned and reviewed upon induction of an aircraft / aircraft component.
Reference documents for establishing such list of required tooling / equipment shall be
based upon maintenance data such as:
AMM, CMM, TSM, Task / Work cards, Worksheets, etc.
Tooling Equipment Manuals (TEM)
Service Bulletins (SB)
Repair Instructions (RI)
Deputy Chief Engineer (production) concerned shall ensure that the manufacturer
instructions are followed for storage of tooling and equipment, including temperature /
humidity / dust control. Special care shall be observed for the electronic / computerised
tooling and equipment (Refer AMP 2-2 for details). Incharge Tool Store (concerned)
shall make all necessary arrangements for proper storage of tooling and equipment at
designated locations with placards for following:
Tools / equipment requiring calibration

Tools / equipment requiring service
General tools
Consumable material (if any)
Records for each category shall be maintained, stating calibration / service intervals, etc.
All tooling and equipment requiring calibration / service should have next calibration /
service due date stickers or marking. Unserviceable tooling / equipment (if any) shall be
segregated and placed at clearly marked location. Access to unserviceable tooling and
equipment storage area shall be kept to authorised personnel. Availability of required
consumable material shall be maintained by Incharge Tool Store (concerned) to a level
designated / authorised by Deputy Chief Engineer (production).
Deputy Chief Engineer (production) concerned shall ensure availability and use of
Standard Operating Procedure (SOP) or operating instructions for tooling / equipment
requiring such data. Maintenance personnel shall be provided with operating instructions
alongwith particular tooling / equipment. In case, where tool / equipment is to be
acquired on loan from any organisation, Deputy Chief Engineer (production) concerned
shall contact Deputy Chief Engineer (Repair Abroad) for arrangement of such tooling.
2.6.2.2
Trainings on Tooling and Equipment

Upon induction of new tooling / equipment, Deputy Chief Engineer (concerned) shall
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establish a need of training for staff. Deputy Chief Engineer (HR, Training & Automation)
shall be contacted for such arrangements. In case of tooling / equipment that is already
in use, training shall be provided to maintenance personnel during recurrent training
sessions and records shall be maintained by Deputy Chief Engineer (production)
concerned.
2.6.2.3
Distribution / Use / Return of Tooling and Equipment

Tool Store personnel shall maintain Issue and Receipt Register under supervision of
Incharge Tool Store (concerned), in which pertinent information for issuance of tooling /
equipment is entered, i.e. identification of person receiving tool, tooling / equipment
nomenclature and serial number, aircraft registration, etc. Standard Operating Procedure
(SOP) / operating instructions (if any) shall be issued alongwith tooling / equipment. Prior
to use a tooling / equipment, maintenance staff shall check following:
Tooling / equipment identification

Calibration / Service validity
Physical condition
Functionality / Compatibility
Maintenance personnel shall use manufacturers recommended tooling and equipment

with utmost care. For traceability, identification / serial number of calibrated tooling /
equipment being used shall be recorded on the worksheets, during aircraft component
maintenance.
Once used, maintenance staff shall check tooling / equipment for any damage, clean
and if necessary, recondition for next use, before returning the used tooling / equipment.
Tool Store personnel shall accept tooling / equipment from maintenance staff after
thorough inspection and shall report, if found damaged. Transfer of tooling / equipment
from one Tool Store to other shall be made through normal tooling issue / receipt
procedure. During such transfer, tooling / equipment shall remain in their original
containers or boxes.
Heavy / large sized tooling shall be made available near work area at specifically marked
locations. All large tooling / equipment shall be provided with legible identification plates
and marked service due date, if required. Maintenance staff shall confirm serviceability
of tooling / equipment prior to use. Incharge Tool Store (concerned) shall be informed
immediately for replacement for damaged / illegible identification plates to avoid any
confusion. Deputy General Manager (Hanger Equipment Maintenance) shall ensure that
the serviceability of hangar equipment (Refer AMP 2-2 for details).
Loaned tooling / equipment, after usage, shall be returned by Deputy Chief Engineer
(production) concerned to Despatch section (Logistics), through Deputy Chief Engineer
(Repair Abroad).
2.6.2.4
Use of Alternate Tooling and Individual Toolkits

Use of alternate tooling shall be done with utmost precautions. Alternate tooling may be
authorised only when it has been established in the Organisation that maintenance can
be accomplished in a safe way with such alternate tooling. Demonstration, given by
Deputy Chief Engineer (production) concerned shall be crosschecked with specifications
of original tooling for a proper use of alternate tooling. Deputy Chief Engineer (Technical
Services Engineering) concerned shall issue a Certificate of Tool / Equipment (Refer
AMP 2-2 for sample), when such demonstration has been provided.
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Alternate tooling shall be allotted with specific identification numbers, clearly marked on
the tooling. Deputy Chief Engineer (production) concerned shall manage list of alternate
tools with references to maintenance data.
Toolkits, issued to maintenance personnel in the Organisation for ease of usage are
categorised as Personal toolkits. As a policy matter, no personal toolkit may carry tools
that require calibration. Such toolkits shall be subjected to verification / inspection by
Deputy Chief Engineer / Aircraft Engineer (production) concerned, every six months and
recorded on the list of tools issued to maintenance staff.
2.6.2.5
Unserviceable Tooling and Equipment

Tooling / equipment found damaged or unserviceable shall be returned to Tool Store
personnel. Incharge Tool Store (concerned) shall place such tooling / equipment with
Calibration / Repair Tag (Refer AMP 2-2 for sample) at designated area for limited time.
Deputy Chief Engineer (production) concerned, when informed, shall categorize tooling /
equipment either as repairable or scrapped. Tooling / equipment requiring repair shall be
sent to concerned repair shop, with a detailed work order.
Scrapped items information shall be sent to Deputy Chief Engineer (Repair Abroad) to
update comprehensive list of available tools. Deputy Chief Engineer (production)
concerned shall ensure that the list of available tools of section is updated by Incharge
Tool Store (concerned). Deputy Chief Engineer (production) concerned shall investigate
to find out reasons for such damage and take measures to avoid recurrence.
2.6.2.6
Tooling Modifications
Tooling / equipment shall not be modified unless authorised by Deputy Chief Engineer
(Technical Services Engineering) concerned. Incharge Tool Store (concerned) shall
maintain record of modified tooling. Authorisation for modifying a tool shall be granted
only when it has been demonstrated that such modification is:
Useful and does not change use of tooling / equipment from its intended use.
Not affecting the quality of maintenance being carried out.
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2.7
CLEANLINESS STANDARDS OF MAINTENANCE FACILITIES
2.7.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding provision of cleanliness
standards for facilities and awareness of safety standards in the Organisation.
2.7.2
PROCEDURE
2.7.2.1
General Facilities and Cleaning

Facilities shall remain in a condition that promotes healthy working atmosphere and
proper air-conditioning is provided, where required. Protection from weather elements
such as dust, hail, rain shall be ensured according to requirements.
Deputy Chief Engineer (concerned) shall ensure that offices, planning and production
areas are illuminated with sufficient light fixtures. Additionally, an emergency / standby
electrical power is supplied in areas where jobs are performed on round-the-clock basis,
or nature of job needs uninterrupted electrical power supply.
Deputy General Manager (Hangar Equipment Maintenance) shall ensure serviceability /
provisioning of docks, trestles, tow-bars, etc. Serviceability of machines and fixed
equipment is ensured by Deputy General Manager (Workshop Equipment Maintenance).
Cleaning staff required for facilities including work area, docks, equipment, offices, etc.
shall be arranged by Deputy General Manager (Office Services). Deputy Chief Engineer
(concerned) shall ensure that cleaning staff clears all waste bins, disposes off rubbish at
allocated disposal area, sweeps hanger / shop floor daily, at prearranged schedule and
thoroughly cleans the floor when notified of oil / fuel spill over.
Deputy Chief Engineer (concerned) shall arrange lockers for staff to keep protective
clothing and other personal gears. All personnel shall also be provided with meal
facilities within the Organisation and service shall be extended to off days / night hours.
2.7.2.2
Safety Issues
a)
Fire Protection
Provisioning of fire extinguishers with clear identification at obstacle-free locations shall
be ensured in the Organisation. Inspection of fire extinguishers shall be performed on
periodic basis with check date certificate of each extinguisher. Deputy Chief Engineer
(production) concerned shall ensure availability of first aid kits in respective section.
Base Maintenance hangar is provided with a fire control room, which monitors activities
throughout working hours. Fire Protection personnel perform periodic checks on the
system. Additionally hangars have assembly areas and fire alarm bells. Fire drills shall
be carried out on periodic basis under supervision of Manager (Fire Protection).
b)
Hazardous Waste Management

Waste shall be considered as hazardous if it has one or more characteristics / effects
such as corrosive, explosive, oxidant, radioactive, reactive, toxic or poisonous and more
specifically if it harms or may cause a harm to people directly or indirectly.
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Management of hazardous wastes generated during fueling / defueling, maintenance,

etc. strictly follows regulations governing treatment, storage, and disposal. Deputy Chief
Engineer (production) concerned shall develop list of hazardous materials being used /
generated in respective section and safe handling of such material / waste. Maintenance
personnel shall be made aware of hazardous materials handling and disposal.
Locations for collection of hazardous waste in each section (where applicable) shall be
identified / marked, having separately maintained and labelled containers for each type
of waste being generated in that section. Deputy General Manager (Logistics) Stores
shall ensure that containers are being collected from different sections for disposal
through contracted organisations as per countrys regulations.
c)
Environmental Safety
All personnel are equally responsible to closely observe environmental safety in the
Organisation. An observed environment / safety hazard shall immediately be notified to
Deputy Chief Engineer (production) concerned, who must take an immediate corrective
action. A detailed report shall be sent for taking appropriate preventive measures to the
management with a copy to Chief Engineer (Quality Assurance).
d)
Safety Equipment
Staff working in sheet metal, welding / heat treatment, machining / bench fitting areas
shall be provided with recommended safety equipment. Personnel working at elevations,
in particular working on aircraft, must be provided with safety straps / belts, shoes, etc.
Deputy Chief Engineer (production) concerned shall make all personnel aware of the
importance and usage of safety equipment, through re-current training sessions.
Appropriate usage of such safety equipment shall be monitored through spot checks and
record shall be maintained by Deputy Chief Engineer (production) concerned.
2.7.2.3
Specific Facilities
Hangar bays shall be supplied with 115 V / 400 Hz Electrical power source, integrated
pneumatic supply, mobile air-conditioning and 3000 psi hydraulic source for use on the
aircraft systems during maintenance activities. Harmful vapours being produced in areas
such as, Electroplating shop, Hydraulic shop, etc. are avoided through well ventilation.
Complete dust proofing is provided for overhaul shops such as Avionics, Component
and Pneumatic Overhaul Shops. Temperature and humidity at Standard Labs, ATEC
area and rubberized Stockroom must be maintained to specified tolerances. Recorders
of temperature and humidity are placed in areas to check variation of parameters.
2.7.2.4
Personnel Awareness and Clothing

All personnel shall be made aware of organizational procedures regarding facilities and
safety issues through re-current training. Training record shall be kept with Deputy Chief
Engineer (concerned). Fire protection team shall provide fire fighting training and record
for each individual shall be kept by Deputy Chief Engineer (concerned). A copy shall be
sent to Deputy Chief Engineer (HR, Training & Automation) for archiving centralised
training records. Personnel working in Line / Base Maintenance shall be provided with
coveralls and in component maintenance areas, maintenance staff shall wear dustcoats
in general and lint free coats alongwith caps and shoe covers in white rooms specifically.
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2.8
MAINTENANCE INSTRUCTIONS AND RELATIONSHIP TO AIRCRAFT /

AIRCRAFT COMPONENT MANUFACTURERS INSTRUCTIONS INCLUDING
UPDATING AND AVAILABILITY TO STAFF
2.8.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding management of technical
documentation issued by the Competent Authority / Manufacturer / Operator / Quality
Assurance and other organisations as standards. It also defines management of working
documents derived from such standards and quality documentation.
2.8.2
PROCEDURE
2.8.2.1
Generalities
Deputy Chief Engineer (Technical Publication & Records) shall ensure availability of
standards and maintenance data in the Organisation, received from following sources:
Competent Authorities
Aircraft / aircraft components manufacturers
Organisations such as ICAO, IATA, ATA, etc
Engineering Quality Assurance division
Airworthiness Management division
Maintenance data may be distributed in hard copies, Compact Disks, etc. However,
Deputy Chief Engineer (Technical Publication & Records) shall ensure availability of
adequate number of personal computers with printing facility in all technical libraries. For
PIA aircraft, maintenance data is provided onboard, if despatched to line station not
having any library facilities. Maintenance data reading and printing facility shall be made
available at such location.
Main Technical Library shall receive maintenance data and revisions, which shall further
be distributed to all branch libraries in the Organisation (Refer AMP 2-4 for details).
Manager (Technical Publications) shall maintain distribution list, for maintenance data.
Maintenance data and revisions shall also be sent to Deputy Chief Engineer (Technical
Services Engineering) concerned for review / revision of aircraft component worksheets
in a timely manner. English shall be the only acceptable language for maintenance data.
PIA Engineering & Maintenance shall assure provisioning of maintenance data either by
customer for customer aircraft / aircraft components or shall be arranged on behalf of
customer under an agreement. In case of line maintenance, the operator shall provide
maintenance data. Deputy Chief Engineer (Sales) concerned, shall forward customerprovided maintenance data to Deputy Chief Engineer (Technical Publication & Records)
for verification. Maintenance data, not found updated to latest issue / revision, shall be
returned to customer with request for update.
2.8.2.2
Requirements / Needs, Ordering / Subscription and Distribution

Deputy Chief Engineer (production) concerned shall send requirements of maintenance
data for aircraft / aircraft component to Deputy Chief Engineer (Technical Publication &
Records). Manager (Technical Publications) shall process subscription from applicable
sources. Deputy Chief Engineer (Technical Publication & Records) shall finalize
requirement and process for financial approval. Upon financial approval, Deputy Chief
Engineer (Technical Publication & Records) shall send requisition to Deputy General
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Manager (Logistics) Purchases for placement of Purchase Order and follow up, through
following actions:
2.8.2.3
Record all technical publications / microfilms / Compact Discs received, in a

register / card under Part number and relevant vendors / publishers name.
Record amendments in revision control card / register
Distribute received manuals to all required locations within ten days of receipt
Despatch immediately, upon receipt of all Airworthiness Directives / Alert Service
Bulletins to all concerned for information / review / processing.
Updating Documents and Microfilms
Librarian (concerned) must sign Amendment Record Proforma after receiving

documents from Main Technical Library and send the acknowledgement to Manager
(Technical Publications) for records of distribution. Old / obsolete pages must be
destroyed by Librarian (concerned) after document is updated. Revision shall be
recorded on revision status page of each document. For AMM, WDM, SRM, etc., a list of
revised pages shall also be filed alongwith documents. Old / obsolete microfilms shall be
returned to the Main Technical Library upon receipt of updated version.
2.8.2.4
Management of Master Index and Inventory of Documents

PIA Engineering & Maintenance also subscribes Master Index of vendor documents to
keep track of revisions issued by the publishers. Master Index of the maintenance data
relating to aircraft manufacturers are kept and controlled at Main Technical Library with
Manager (Technical Publications).
However, for maintenance data relating to aircraft components, Master Index is issued to
Librarian (concerned) to ensure status of documents (CMM, etc.) in the shop. In cases,
where master index is not supplied, queries regarding documents update are generated
for vendors / publishers by Deputy Chief Engineer (Technical Publication & Records).
Inventory check of technical libraries shall be carried out on annual basis to ensure
physical availability of standards and maintenance data, under supervision of Deputy
Chief Engineer (Technical Publication & Records). Inventory checks shall be recorded at
Main Technical Library.
Quality Audits of all libraries shall also be performed to ensure compliance with the
organisational procedures on periodic basis.
2.8.2.5
Management of Quality Documentation

Distribution of Quality documents such as Maintenance Organisation Exposition (MOE)
and Associated Maintenance Procedures (AMP) shall be made according to distribution
list of each document by Deputy Chief Engineer (Quality Audit). Distribution list shall be
maintained as to ensure adequacy of these documents where required.
Recipient on receiving update should sign manual status letter, update revision record
and insert amended pages. Recipient shall discard obsolete pages and send feedback
on manual status letter to Deputy Chief Engineer (Quality Audit).
2.8.2.6
Working Documents Derived from the Maintenance Data

To ease maintenance process, working documents either provided by the manufacturer
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or generated in-house shall be used. In-house generated documents shall be approved

by Chief Engineer (Airworthiness Management) or the nominee. Task cards, Work cards
and Worksheets are issued in the form of Hard copies (Refer AMP 2-4 for details).
Deputy Chief Engineer (Maintenance Program & Reliability) shall develop Maintenance
Program Task cards. Task cards are used to translate Aircraft Maintenance Program
into detailed instructions. Cross-references are used to ensure traceability to updated
maintenance data.
Upon receipt from Technical Record Officer (concerned), work packages are checked by
Aircraft Engineer (planning) concerned to ensure correctness of Task cards index before
organizing working files for aircraft maintenance. Whenever an inaccuracy / ambiguity is
observed in maintenance data, the manufacturer shall be notified prior to use of modified
instructions by maintenance personnel (Refer MOE Chapter 2.27 for details).
a)
Task cards (work packages)

Task cards shall be used in aircraft maintenance checks and generated by Technical
Record Officer (concerned) against Bill of Work (Refer MOE Chapter 2.28 for details). All
Task cards must have clear reference to maintenance data. Complete work package
should have index and covering page for ensuring traceability. Master Task cards shall
be stored with Technical Record Officer (concerned). Task cards shall be reviewed and
updated in accordance with the manufacturer recommendations and whenever changes
occur in the maintenance data.
b)
Work Cards (Aircraft Maintenance)

Work cards shall be generated for effective accomplishment and record keeping of
periodic aircraft maintenance jobs. Work card shall be derived from maintenance data
only and shall translate a complex maintenance task into a number of simplified tasks.
Each work card is assigned with specific number to ensure traceability and revision
status. Work cards are reviewed periodically or whenever referenced maintenance data
(CMM, AMM etc) is updated.
Work cards shall be used in aircraft / aircraft component maintenance for repeated tasks
such as engine or APU change. Work cards shall be generated / reviewed by Deputy
Chief Engineer (Development Engineering / Technical Services Engineering) concerned.
Technical Record Officer (concerned) is responsible for timely distribution of Work cards
to respective aircraft / aircraft component maintenance.
c)
Worksheets (Aircraft Component Maintenance)

Worksheets are generated for effective accomplishment and record keeping of regular /
periodic maintenance tasks on aircraft components. Worksheets are derived from
approved maintenance data only and shall translate a complex maintenance task into a
number of simplified tasks.
Deputy Chief Engineer (Technical Services Engineering) concerned shall manage
development process for worksheets, ensuring proper control for master documents.
Specific reference numbers shall be used to ensure traceability. Cross-references on
worksheets shall demonstrate use of current / updated maintenance data.
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REPAIR PROCEDURE
2.9.1
PURPOSE
Part- 145
To describe PIA Engineering & Maintenance policies regarding repair on aircraft / aircraft
component and process of restricted fabrication as per Part 145.A.42(c).
2.9.2
PROCEDURE
2.9.2.1
General
Repair and maintenance on aircraft / aircraft components shall be performed in
accordance with aircraft and component maintenance data provided by the manufacturer
and organisational procedures. Maintenance data shall be available in workshops and
maintenance areas accessible to concerned personnel.
Once defect has been logged, appropriate facilities, tools, equipment and maintenance
data are then defined and prepared to perform work in conformity with approved repair
data. All repairs shall be carried out keeping in view of the approved scope of work.
For customer aircraft, when defect / damage is detected during maintenance, customer /
operator shall be informed through defect report. Repair shall then be carried out after
review of Repair Order of customer. If customer / operator do not agree for repair,
certifying staff shall assess airworthiness of aircraft due to subject damage and follow
procedure of MOE Chapter 2.16, before issuing Certificate of Release to Service. In case
of agreement, following process shall be followed:
2.9.2.2
Repair Process
Defects found shall be recorded on appropriate Technical Logbook / Aircraft Repair
Order (ARO) / Work card / Worksheet by Aircraft Engineer (production) concerned. Area
involved shall be inspected thoroughly for hidden damage, including areas adjacent to
obviously damaged parts.
Structure Repair & Modification group / Aircraft Engineer (production) concerned shall
perform assessment of structural damage / defect mentioned in the ARO / Work card /
Worksheet in accordance with relevant maintenance data. Aircraft Engineer (production)
concerned is responsible for definition of repair solution. Repair solution is either:
Case I: Replacement of damaged parts in accordance with relevant maintenance data
Case II: Repair solution already given in relevant maintenance data, hence approved
Case III: Repair solution does not exist in the relevant maintenance data
For cases I & II, repair solution defined by AMM / SRM / CMM shall be implemented as
any other maintenance task.
a)
Case III: Repair Solution does not exist in the Relevant Maintenance Data
Aircraft / aircraft component shall be assessed by Aircraft Engineer (production)
concerned for damage and all relevant information shall be recorded. Pertinent
information and drawings of damaged area shall be sent to the Original Equipment
Manufacturer (OEM) alongwith proposed repair solution (if any) and to the Competent
Authority of aircraft registration. Manufacturer (or organisation appropriately approved to
classify the repair) and the Competent Authority of aircraft registration, shall classify
repair as Major or Minor.
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For minor repair, solution shall be implemented after endorsement of manufacturer and
approval of the Competent Authority of aircraft registration. In case, the Competent
Authority does not approve this repair, Deputy Chief Engineer (Technical Services
Engineering) concerned will seek assistance from Type Certificate holder / Part 21
Approved Organization for repair solution and approval of by the Competent Authority.
For the repair solution classified as Major, solution shall be implemented only after
obtaining repair design data from the Type Certificate holder / Part 21 Approved
Organisation, approval from the Competent Authority of Type Certificate holder and the
Competent Authority of aircraft registration.
All documentation, approved repair solution and maintenance data involved in the repair
shall be controlled and used as per MOE Chapter 2.13. Certificate of Release to Service,
after repair, shall be issued in accordance with MOE Chapter 2.16. Records of repairs
performed shall be maintained as per MOE Chapter 2.14. Records for the operators shall
be managed as per MOE Chapter 2.17.
2.9.2.3
Restricted Fabrication Process

As a policy, PIA Engineering & Maintenance can only fabricate a restricted range of parts
to be used in course of undergoing work within its own facilities. Process does not allow
the Organisation to perform such manufacturing for customer aircraft / aircraft
components, as parts shall never qualify for EASA Form 1 certification.
Furthermore, locally fabricated parts shall physically be segregated and excluded from
any delivery certification. Following shall be examples of fabrication that may be carried
out in PIA Engineering & Maintenance:
Fabrication of bushes / sleeves and shims

Fabrication of secondary structural elements and skin panels
Fabrication of control cables
Fabrication of flexible and rigid pipes, electrical cable looms and assemblies
Formed or machined sheet metal panels for repairs
Secondary interior / decorative plastic / fiber glass panels, seat covers and curtains
Prior to all fabrication processes, Deputy Chief Engineer (production) concerned shall
ensure the following:
Fabrication, inspection, assembly and test should be clearly within technical and
procedural capability of the Organisation.
All required data to fabricate such part, should be approved either by the
Competent Authority or the Type Certificate (TC) / Supplemental Type Certificate
(STC) holder or Part 21 Approved Organisation approval holder. Data may
include repair procedures involving fabrication of parts. Sufficiency of data to
facilitate fabrication shall also be ensured.
Work order for fabrication, shall clearly specify use of the fabricated part FOR PIA
FLEET ONLY.
Materials to be used within fabrication processes shall follow specifications given within
maintenance data and incoming inspection requirements shall be fulfilled as per MOE
Chapter 2.2. Where special processes or inspection procedures, defined in maintenance
data are not available in the Organization, part shall not be fabricated unless an
approved alternative is provided by Type Certificate (TC) / Supplemental Type Certificate
(STC) holder.
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Details such as part numbering, dimensions, materials, processes, and any special
manufacturing techniques, special raw materials with reference to approved data are
filled in the Aircraft Parts Fabrication Package (Refer AMP 2-4 for sample).
Aircraft Parts Fabrication Package shall contain an inspection stage, which should
establish full compliance with relevant manufacturing data and the part shall be identified
unambiguously as fit for use by stating conformity to approved data. Aircraft Engineer
(Technical Services Engineering) concerned shall sign completion statement before a
serviceability tag is issued to component / part.
All parts, except those having not enough space, should carry a part number and the
Serviceable Tag shall also contain Release Note Number (R. N. No.). Part number given
shall clearly relate to manufacturing / inspection data where possible. All locally
fabricated items shall be provided with PIA Engineering & Maintenance identification
number for traceability purposes. Documentation and approved data for such fabrication
processes shall be controlled and used in accordance with MOE Chapter 2.13.
Records such as Aircraft Parts Fabrication Package, work cards and continuation sheets
shall be archived Technical Record Officer (concerned) following the process detailed in
MOE Chapter 2.14. If dedicated technical record officer is not available, Deputy Chief
Engineer (Technical Services Engineering / planning) concerned shall mange archiving
of such records.
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2.10
AIRCRAFT MAINTENANCE PROGRAM COMPLIANCE
2.10.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding compliance with the
approved Aircraft Maintenance Program, establishing specific maintenance schedule for
each aircraft / aircraft component.
2.10.2
PROCEDURE
2.10.2.1 General
Aircraft Type Certificate holder / manufacturer, provides initial Maintenance Planning
Document (MPD) and updates, in view of in-service experience, production / design,
quality issues and airworthiness requirements. Aircraft Maintenance Program shall be
developed from Maintenance Planning Document to follow maintenance instructions by
aircraft manufacturer.
PIA Engineering & Maintenance shall respect these minimum maintenance requirements
and ensure that all maintenance is carried out in conformance with the manufacturers
documentation / instructions.
2.10.2.2 Definition
Certification requirements for commercial aircraft call for establishing, prior to issue of
Type Certificate, minimum scheduled maintenance task list, in order to provide operators
with preventive / corrective instructions for in-service aircraft (Refer ICAO Annex 8
Airworthiness / Part 26 Additional Airworthiness Requirements for Operation / FAR
25-1529 & Appendix H to Part 25 "Instructions for Continued Airworthiness").
2.10.2.3 Maintenance Program Creation
Maintenance Planning Document (MPD), provided by the aircraft manufacturer and duly
approved by the Authorities, shall be used by the Organisation to develop maintenance
program for aircraft / aircraft components, subject to Approval of Competent Authority of
aircraft registration. Maintenance Program shall comprise of:
a)
Scheduled Tasks
Scheduled tasks shall be performed respecting Maintenance Planning Document (MPD)
at defined threshold and repeat intervals. General threshold / intervals quoted are:
Calendar life (Month, Year, multiples, etc.)

Flight Cycles (FC)
Flight Hours (FH)
Landings
Applicable Vendor and / or National Requirements (VR / NR).
PIA Engineering & Maintenance shall maintain aircraft / aircraft components, as per
manufacturers Maintenance Planning Document (MPD). Prior to implementation, the
Organisation shall develop an Aircraft Maintenance Program and obtain approval of the
Competent Authority.
Aircraft Maintenance Program shall encompass all aircraft components (engine, APU,
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landing gear, flight controls, accessories, instruments, electrical / radio equipment and all
associated systems / installations). It shall define the period at which a component shall
be removed from aircraft for replacement, inspection, test or overhaul. It shall also be
expressed in terms of a criteria, related to usage (i.e., a given period of time, number of
cycles, landings or hours), the aircraft component shall undergo cleaning / lubrication /
inspection / functional check / adjustment (as applicable).
b)
Unscheduled Tasks
Unscheduled tasks (Refer MOE Chapter 2.15 for details) are defined as the result from
particular additional requirements from the Authorities, manufacturers or customer. Such
additional requirements, particularly, are:
Airworthiness Directives / Service Bulletins (SBs) / AOTs

Continuous follow up of acceptable / justified deferred defects
Organisation Bulletins / Orders requiring periodical check or inspection
Maintenance reports
Pilot Reported (PIREP) defects
Maintenance Program for aircraft / aircraft components shall have clear reference to the
maintenance manuals provided by aircraft / aircraft component manufacturer or vendor.
2.10.2.4 Maintenance Program update
Preamble of Aircraft Maintenance Program shall be submitted to the Competent
Authority for approval. Maintenance program shall be revised on the basis of following:
Experience related to scheduled and un-scheduled maintenance

Reliability program analysis related to aircraft / aircraft components
Manufacturer recommendations (MPD revisions)
Environmental factors
2.10.2.5 Aircraft Maintenance Program Launching and Achievement

Aircraft Maintenance instructions, contained in Maintenance Program, shall be translated
into Task cards, arranged to develop work packages according to check interval. Such
work packages, translated and developed by Deputy Chief Engineer (Maintenance
Program & Reliability), shall be entered in PIA Aircraft Maintenance Management
Information System (PAMMIS). In case of provisioning of complete work package by the
manufacturer, Deputy Chief Engineer (Maintenance Program & Reliability) shall forward
such work package to Technical Records Officer (concerned). Deputy Chief Engineer
(Schedule & Check Planning) shall forecast and schedule aircraft maintenance checks.
Upon completion of a work package, following documentation shall be made available to
maintenance personnel by Deputy Chief Engineer (Technical Publication & Records)
through Manager (Technical Publications) and Technical Records Officer (concerned):
Aircraft maintenance data related to each Task card

Tooling and test equipment List
Copies of Airworthiness Directives / Service Bulletins
Cross-referenced SBs, AOT's, ECOs, etc
Aircraft component maintenance instructions, contained in Maintenance Program, shall

be translated in the form of Component Life List. Incharge Cardex Control shall update
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relevant Major Item Change (MIC) sheets to ensure in time removal of components from
the aircraft. Component Life List is referred in Overhaul shops for maintenance program
compliance.
2.10.2.6 Customer Aircraft
Aircraft Operator is primarily responsible to develop Maintenance Program, approved by
the Authority and work package definition for the aircraft. Depending upon the contract,
PIA Engineering & Maintenance shall either perform maintenance in accordance with
work package provided by the customer or shall process for development, approval and
work package definition of Aircraft Maintenance on behalf of customer.
In first case, the customer shall provide work package, based upon Aircraft Maintenance
Program, approved by the Competent Authority of aircraft registration and data related to
Airworthiness Directives / mandatory modifications.
In second case, Aircraft Maintenance Program for customer aircraft shall be developed
and submitted for approval of the Competent Authority of aircraft registration by Deputy
Chief Engineer (Maintenance Program & Reliability). Once approved, work package
shall be defined and implemented. Maintenance records shall be provided to customer /
operator, upon completion of work package (Refer MOE Chapter 2.17 for details).
2.10.2.7 Documents controlled by PIA
Availability of maintenance data in the Organisation shall be ensured by Deputy Chief
Engineer (Technical Publication & Records) through periodic inventory checks. Process
for such management of maintenance data is detailed in MOE Chapter 2.8.
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2.11
AIRWORTHINESS DIRECTIVES PROCEDURE
2.11.1
PURPOSE
To define PIA Engineering & Maintenance policies for incorporation of the Competent
Authority mandated modifications / inspections through Airworthiness Directives during
maintenance on aircraft / aircraft components.
2.11.2
PROCEDURE
2.11.2.1 Generalities
Airworthiness Directives shall be received by the Organisation periodically. An update of
all Airworthiness Directives shall be verified twice a week through web at Main Technical
Library. Manager (Technical Publications) shall despatch the recorded Airworthiness
Directive immediately to Deputy Chief Engineers (concerned) as per distribution list.
Deputy Chief Engineer (Technical Publication & Record) shall send monthly report to
Deputy Chief Engineer (concerned) at the end of each month, mentioning Airworthiness
Directives issued. Copy of report shall be marked to Deputy Chief Engineer (Quality
Audit) for surveillance.
Deputy Chief Engineer (concerned) shall send feedback for timely evaluation of received
Airworthiness Directives to Deputy Chief Engineer (Technical Publication & Record) at
the earliest but not later than two working days from receipt of monthly report. During
communication, Chief Engineer (Airworthiness Management) shall be kept informed for
effective supervision.
Deputy Chief Engineer (Technical Services Engineering) concerned shall monitor the
incorporation of Airworthiness Directive / mandatory modification in coordination with
Deputy Chief Engineer (Development Engineering) concerned and report to Chief
Engineer (Airworthiness Management), in case a discrepancy is observed.
Incorporation of Airworthiness Directive shall be documented as per MOE Chapter 2.13.
Certificate of Release to Service after incorporation of Airworthiness Directive shall be
issued in accordance with MOE Chapter 2.16. Records for embodiment of Airworthiness
Directive shall be managed as per MOE Chapter 2.14 and Chapter 2.17.
Information / training of relevant personnel on Airworthiness Directive shall be covered
through continuation training as described in MOE Chapter 3.4. MOE Chapter 2.20 shall
be referred for despatch and receipt of aircraft components from contracted maintenance
organisation (Refer AMP 2-3 for process flow).
2.11.2.2 Development Engineering
Aircraft Engineer (Development Engineering) concerned shall determine relevance of
Airworthiness Directive within scope of work to generate Service Literature Evaluation
Form and Evaluation Notice (Refer AMP 2-3 for samples) for incorporation.
For Airworthiness Directive, not applicable to PIA fleet, Evaluation Notice shall be
issued for information to personnel. Aircraft Engineer (Technical Services Engineering)
PowerPlant shall evaluate Airworthiness Directives / mandatory modifications related to
aircraft powerplant systems.
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Information regarding procurement of modification kits / tooling required by Airworthiness

Directive shall be conveyed to Incharge Modification Planning. Deputy Chief Engineer
(Development Engineering / Technical Services Engineering) concerned shall coordinate
with Deputy Chief Engineer (production) concerned in Line / Base / Cabin Maintenance
for installation of modified components on aircraft to ensure in-time incorporation of
Airworthiness Directive.
Inspection Task card shall be prepared by Aircraft Engineer (Development Engineering /
Technical Services Engineering) concerned, whenever Airworthiness Directive calls for
an inspection on aircraft at different intervals or one-time basis. Deputy Chief Engineer
(Maintenance Program & Reliability) shall assist Deputy Chief Engineer (Development
Engineering / Technical Services Engineering) concerned for inclusion of Inspection
Task cards in aircraft work package.
2.11.2.3 Modification Planning Cell
Where Airworthiness Directive requires modification kit, Incharge Modification Planning
shall initiate the process by requesting Engineering & Maintenance Committee (EMC) for
approval of procurement. Incharge Modification Planning shall coordinate with Deputy
General Manager (Logistics) concerned for procurement follow up.
Incharge Modification Planning shall coordinate with Deputy Chief Engineer (planning)
concerned, Deputy Chief Engineer (Rotable Planning) and Deputy Chief Engineer
(Schedule & Check Planning) for finalizing action plan of modification accomplishment
on aircraft components. Incharge Modification Planning shall issue Modification
Scheduling Advice (Refer AMP 2-3 for sample) to all concerned with information of
modification kit / tooling availability on Modification Material / Kit Availability Advice
Form (Refer AMP 2-3 for sample).
Incharge Modification Planning shall perform periodic review of modification status of
aircraft with respect to Airworthiness Directives. Such review shall include status of
modification kits availability and aircraft components modification through Overhaul
shops (in-house) and / or contracted maintenance organisations (repair abroad).
Upon receiving Modification Accomplishment Advice (Refer AMP 2-3 for sample) from
Deputy Chief Engineer (planning) concerned in Line / Base Maintenance, Incharge
Modification Planning shall ensure update of Airworthiness Directive record registers
with Deputy Chief Engineer (Development Engineering / Technical Services
Engineering) concerned and records on PIA Aircraft Maintenance Management
Information System (PAMMIS).
2.11.2.4 Aircraft / Aircraft Components Maintenance Section
Deputy Chief Engineer (planning) concerned, in coordination with Deputy Chief Engineer
(Development Engineering / Technical Services Engineering) concerned and Deputy
Chief Engineer (Schedule & Check Planning) shall finalise grounding of aircraft for
incorporation of Airworthiness Directive, ensuring timely compliance.
For modification required on aircraft components as per Airworthiness Directive, Deputy
Chief Engineer (Technical Services Engineering) concerned in coordination with Deputy
Chief Engineer (production) shall generate Service Literature Evaluation Form (Refer
AMP 2-3 for sample).
Deputy Chief Engineer (Development Engineering) concerned shall issue Evaluation
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Notice whereas Deputy Chief Engineer (Technical Services Engineering) PowerPlant

shall issue Evaluation Notice for Airworthiness Directives / mandatory modifications
related to aircraft powerplant systems.
Procurement of tooling (if any), required for accomplishment of modification on aircraft
components, shall be managed by Deputy Chief Engineer (production) concerned.
Where aircraft components are required to be modified in-house, Deputy Chief Engineer
(planning) concerned in Overhaul Shop, shall coordinate with Deputy Chief Engineer
(Rotable Planning) for retrieving unmodified aircraft components installed on aircraft or
stored as serviceable in Stockroom. In any case, after compliance period, no unmodified
component shall either be found installed on aircraft or held in Stockrooms.
After modification accomplishment, Deputy Chief Engineer (planning) concerned shall
send Modification Accomplishment Advice (Refer AMP 2-3 for sample) to Incharge
Modification Planning and Deputy Chief Engineer (Rotable Planning) for updating PIA
Aircraft Maintenance Management Information System (PAMMIS) record.
Deputy Chief Engineer (Development Engineering / Technical Services Engineering)
concerned, after receiving information from Incharge Modification Planning about status
of modified components in Stockroom, shall coordinate with Deputy Chief Engineer
(Schedule & Check Planning) and Deputy Chief Engineer (production) concerned from
Line / Base / Cabin Maintenance) for installation of modified components on aircraft.
For modification under Airworthiness Directive to be performed during line maintenance
or base check, concerned planning section shall prepare Modification Signature Sheet
(Refer AMP 2-3 for sample) and ensure availability of modification kit or modified aircraft
component. Modification Signature Sheet in case of aircraft, shall be forwarded to
Incharge Modification Planning by Deputy Chief Engineer (planning) concerned.
2.11.2.5 Airworthiness Directive on Aircraft Components by Contracted Organisation
In case of aircraft component to be sent abroad for modification, Deputy Chief Engineer
(planning) concerned shall coordinate with Deputy Chief Engineer (Repair Abroad) and
prepare aircraft component for despatch as per MOE Chapter 2.20.
For aircraft components under Component Exchange Program, Chief Engineer
(Airworthiness Management) and Chief Engineer (Maintenance Operation Centre) shall
supervise the process of modification accomplishment, records management and in-time
availability / installation of modified components on aircraft.
For modified aircraft component under exchange program, received from contracted
organisation, Deputy General Manager (Logistics) Stores shall send copy of receiving
documents to Deputy Chief Engineer (Rotable Planning), for generating advice to update
PIA Aircraft Maintenance Management Information System (PAMMIS) record.
For modified components received from contracted organisation as per MOE Chapter
2.20, Deputy General Manager (Logistics) Stores shall send such aircraft component to
Parts Control section and copy of receiving documents to Deputy Chief Engineer
(planning) concerned in Overhaul Shop for updating aircraft component records at shop.
Upon receipt of modified component in Stockroom, Deputy Chief Engineer (planning)
concerned in Overhaul Shop, with respect to received documents, shall intimate Deputy
Chief Engineer (Development Engineering / Technical Services Engineering) concerned,
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to coordinate with Deputy Chief Engineer (Schedule & Check Planning) for installation of
modified component on aircraft.
Deputy Chief Engineer (planning) concerned in Line / Base / Cabin Maintenance shall
send accomplishment information through Modification Signature Sheet to Deputy Chief
Engineer (Development Engineering / Technical Services Engineering) concerned for
update of Airworthiness Directive records register.
2.11.2.6 Technical Records Section
Inspection Task cards against Airworthiness Directives are scheduled through aircraft
work package or Major Item Change (MIC) sheet. Technical Record Officer (concerned)
shall send all Airworthiness Directive Task cards to Deputy Chief Engineer (planning)
concerned alongwith work package or Major Item Change (MIC) sheet. After compilation
of records, Technical Records section shall file Airworthiness Directive incorporation
record separately from work package and update the aircraft / engine / APU /
components record accordingly.
Where any Task card requires feedback, Deputy Chief Engineer (production) concerned
shall ensure that such Proforma is properly filled by Aircraft Engineer (production)
concerned. Deputy Chief Engineer (planning) concerned shall despatch the feedback to
concerned for further action as required by maintenance data.
2.11.2.7 Procedure for Customers Aircraft / Aircraft Component
Aircraft operator / aircraft component customer is responsible to specify all applicable
Airworthiness Directives to be incorporated on aircraft / aircraft component in Purchase /
Repair Order. However, Deputy Chief Engineer (Development Engineering / Technical
Services Engineering) concerned shall review the Purchase / Repair Order, to determine
that all required Airworthiness Directives are included and shall send feedback to
customer in case any Airworthiness Directive is missed out.
In case customer is unwilling for incorporation of any applicable Airworthiness Directive /
mandatory modification, then only Compliance Certificate shall be issued by certifying
staff for completion of required work. Prior to issue of Certificate of Release to Service, if
certifying staff notices a non-incorporate / non-embodied Airworthiness Directive
(affecting airframe, engines, APU or other aircraft components), customer shall be
informed immediately for this Unairworthy condition.
Incorporation of Airworthiness Directive on customers aircraft, when required shall
follow same procedures as for PIA aircraft. Additionally, records of incorporation shall be
forwarded to customer alongwith other maintenance records.
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2.12
OPTIONAL MODIFICATION PROCEDURE
2.12.1
PURPOSE
To define PIA Engineering & Maintenance policies for evaluation and accomplishment of
optional modifications during maintenance on aircraft / aircraft components.
2.12.2
PROCEDURE
2.12.2.1 General
Sources of optional modifications are Type Certificate holders recommending
modifications through Service Bulletins (SB), Service Letters (SL), Air Operators Telexes
(AOT) and a modification initiated by the Organisation in form of Engineering Order
(EO), etc.
Manager (Technical Publications), upon receipt of Service Bulletins / letters and their
subsequent revisions, shall despatch such literature to Chief Engineer (Airworthiness
Management), Deputy Chief Engineer (Development Engineering) / (Technical Services
Engineering) concerned and relevant sections (Refer AMP 2-3 for process flow).
2.12.2.2 Optional Modification Evaluation
concerned shall assess applicability of literature. If modification is not applicable on any
aircraft type under approved scope of work, evaluation notice shall be issued for
information only (Refer AMP 2-3 for details).
For aircraft components listed in Company Capability List, Deputy Chief Engineer
(Technical Services Engineering) concerned, in coordination with Deputy Chief Engineer
(production) concerned and Deputy Chief Engineer (planning) concerned, shall generate
Service Literature Evaluation Form (Refer AMP 2-3 for sample), decide on applicability
and assist Deputy Chief Engineer (Development Engineering) concerned in generating
Evaluation Notice (Refer AMP 2-3 for sample). Deputy Chief Engineer (Technical
Services Engineering) PowerPlant shall decide on applicability and generate Evaluation
Notice for modifications related to aircraft powerplant systems.
Committees are dedicated to perform evaluation of applicable modifications (Refer AMP
2-3 for details). Such committees shall analyse service literature against approved scope
of work, flight safety, passenger comfort, system reliability and economic feasibility. On
the basis of such analysis, compliance priority of modification shall be evaluated. Once
optional modification is finalized for accomplishment on PIA aircraft, process detailed in
MOE Chapter 2.11 shall be followed for modification accomplishment.
Aircraft Engineer (Development Engineering) concerned shall evaluate Request for
Change and refer to service literature for modification required. If service literature does
not address such request, Deputy Chief Engineer (Development Engineering) concerned
shall obtain No Technical Objection (NTO) from Original Equipment Manufacturer (OEM)
and develop an Engineering Order (EO) (Refer AMP 2-3 for sample).
In case of Engineering Order for accomplishment of local modification, all pertinent
information and drawings alongwith justification shall be submitted to the Competent
Authority of aircraft registration and manufacturer for approval. Justifications are those
means of compliance, necessary to provide answers to applicable technical certification
conditions as Part 25 or any other authoritative design requirements.
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For all modifications, solution shall be implemented only after obtaining modification data
from Type Certificate holder or Part 21 Approved Organization and approval from the
Competent Authority of Type Certificate holder and aircraft registration.
2.12.2.3 Modification Accomplishment
Process of modification accomplishment after finalization and generation of records shall
remain same as detailed in MOE Chapter 2.11 with following additional requirements in
case of local modifications.
If change is required, in an aircraft / aircraft system through local modification, proposal
shall be forwarded to Deputy Chief Engineer (Development Engineering) concerned
alongwith full justification, on Request for Change Form (Refer AMP 2-3 for sample).
Decision to incorporate optional modification on customer aircraft / aircraft component
shall depend on Purchase / Repair Order. Customer shall provide all information in the
Order to check origin of optional modification and its approval status by the Competent
Authority. Decision for accomplishment of optional modification on customer aircraft lies
with the customer. Evaluation of an optional modification on customer aircraft / aircraft
component can be delegated to PIA Engineering & Maintenance depending on contract.
Information / training of relevant personnel on service literature shall be covered through
Continuation Training detailed in MOE Chapter 3.4
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2.13
MAINTENANCE DOCUMENTATION IN USE AND COMPLETION OF SAME
2.13.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding use of maintenance
documentation and requirements related to control, management and completion of
documentation during maintenance activities.
2.13.2
PROCEDURE
2.13.2.1 General
PIA Engineering & Maintenance have a system of working files for all aircraft, engines,
APUs, landing gears and other aircraft components. Deputy Chief Engineer (planning)
concerned shall generate work packages / working files by incorporating worksheets and
other working documents, to ensure completeness of maintenance instructions to the
effect that customer Work Order is complied with.
Deputy Chief Engineer (Planning) concerned shall manage indexing of aircraft / aircraft
component working files. During maintenance of aircraft / aircraft components, use of
updated maintenance data must be ensured at all levels. Deputy Chief Engineer
(Production) concerned shall impart training to maintenance personnel, with regard to
records generation. Differences in customers documentation and its completion shall be
clearly identified.
Customer provided Task cards / Work cards / Worksheets shall be forwarded to Deputy
Chief Engineer (Planning) concerned in advance by Deputy Chief Engineer (Sales)
concerned, to review appropriateness of Task cards / Work cards / Worksheets for
required maintenance and comprehension by maintenance personnel.
2.13.2.2 Documentation for Aircraft Base Check
Documentation for base maintenance activities shall be presented as work package
consisting of planned maintenance program Task cards and additional local Task cards
specifying maintenance requirements. Work package for scheduled base maintenance,
issued as Task cards, shall be computer generated / manually compiled.
Work Package for a base check, based on definition inputs, in relation to routine tasks
such as routine cards, checklists for Transit / Daily / Weekly checks, component cards
shall be handed over by Technical Records Officer (concerned) to Deputy Chief
Engineer (Planning & Development).
For non-routine tasks such as modifications / special inspections / critical tasks, inputs
shall be from Deputy Chief Engineer (Development Engineering / Technical Services
Engineering) concerned. On each Task card, Release statement shall be printed for
particular task under the requirements of CAA (PAK).
Deputy Chief Engineer (Planning), upon receipt of work package, shall review all Task
cards and compile them as Working File (work package) for aircraft check by placing
cards in predefined systematic order. All elements of work package shall be accounted
for and controlled by individual Task card serial number being recorded on a Master
Task Card index and updated for completion on daily basis.
Regarding modification accomplishment, Aircraft Engineer (Planning) concerned shall
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develop Modification Signature Sheet for inclusion in Work package. List of all working
documents shall be placed in the beginning of file, to facilitate maintenance personnel.
When additional details of maintenance performed are to be recorded, then continuation
sheets may be used by maintenance personnel and attached with particular Task card,
where required. Continuation sheets shall not be used as an independent document for
recording of inspection / removal / installation of aircraft components. Only Aircraft repair
Order (ARO) shall be used for all such purposes.
Each working file shall be on standard format with front page providing general
information for particular aircraft type, registration, level of check, flight hours, flight
cycles, landings, dock-in / speculated dock-out dates and bay / docking number (Refer
AMP 2-4 for details). Front page shall be filled by planning staff, before distribution of the
package to maintenance personnel.
For aircraft base check, all inspection tasks as a result of Airworthiness Directive /
modifications shall be incorporated in inspection file for particular aircraft base check.
This file shall be different from basic working file for routine tasks. Formal tasks such as
aircraft components removal (Work cards) and tasks generated from inspection as per
routine Task cards shall also be included in inspection file (Refer AMP 2-4 for details).
Aircraft Repair Order (ARO) shall be raised for each defect arising and serialised by
Certifying / Support Staff during inspection. ARO serial number shall be systematically
entered in the ARO index of inspection file. All indexes shall have a clear reference to
aircraft work package.
Continuation sheet is standard document raised to record work where task has multiple
stages and insufficient space is available to record details of all work. Continuation sheet
is regarded as an extension sheet to primary document and must always be referred
(e.g. by ARO serial number or Work card number). Serial number of additional Work
card shall be mentioned on primary document, to which it is attached or technical
logbook entry to which it relates, as a cross-reference.
Upon issuance of Aircraft Certificate of Release to Service after base check, Aircraft
Engineer (Technical Services Engineering) concerned shall compile Aircraft Base Check
Report (AMP 2-3 for sample) to ensure completeness of maintenance tasks during base
check. Deputy Chief Engineer (Technical Services Engineering) concerned shall finalise
and archive the completed report.
2.13.2.3 Documentation for Line Maintenance
In respect of line maintenance, primary documentation used is the operator's Aircraft
Technical Logbook. Additionally pre-printed Work cards are issued by Technical Records
Officer (concerned) to Deputy Chief Engineer (planning) concerned, upon requirements
for specific lengthy jobs (such as engine / APU change, etc.). Continuation sheets can
only be used with Work cards to record additional details. However, inspection /
installation / removal shall only be recorded in Aircraft Technical Logbook.
Additional Work cards, as and when required, shall be used with appropriate references
and traceability to and from aircraft Technical Logbook page serial number. Additional
Work card must be firmly attached to the copy of relevant Technical Logbook page prior
to despatch to Technical Records section.
A duplicate copy of additional Work card is to be attached to Technical Log slip (green)
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that shall be retained at line station. Non-routine Task cards when accomplished in Line
Maintenance division shall be referred in aircraft Technical Logbook before release to
service is signed. Line maintenance personnel shall always use the Operators Technical
Logbook. A copy (Green) of sector record page, for PIA aircraft, shall be retained at line
station and at the base as well.
Aircraft component removal and modification accomplishment, whenever performed as
per Major Item Change (MIC) sheets, certifying staff shall sign respective MIC entry
with proper reference of applicable Technical Log slip / maintenance record. Acceptable
deferred (carried forward) defects shall be recorded in the Aircraft Technical Logbook
and second copy (Blue) shall be placed in Hold Item List (HIL) pocket. Third copy (Pink)
shall be submitted to Technical Record section for recording in PIA Aircraft Maintenance
Management Information System (PAMMIS) and archived as hard copy.
2.13.2.4 Documentation for Engine / APU / Landing Gear Maintenance
For component-level maintenance on engine / APU / landing gear, component shall be
received with LRU Tracking / Repair Tag (Refer AMP 2-1 for samples). Deputy Chief
Engineer (Planning) shall develop Bill of Work (Refer AMP 2-4 for sample) defining
extent of maintenance (repair / modification / overhaul), in coordination with Deputy
Chief Engineer (Technical Services Engineering) concerned and Deputy Chief Engineer
(production) concerned.
Bill of Work is based on applicable inputs such as incoming inspection, Major Item
Change (MIC) sheet, Life Limited Parts (LLPs) list, component history data, engine trend
monitoring data, modules / components soft life thresholds, number of landings /
calendar life (for landing gears), etc. List of all scheduled / unscheduled tasks shall be
addressed in such Bill of Work. For Airworthiness Directives / modifications / special
inspections, input shall be from Deputy Chief Engineer (Development Engineering /
Technical Services Engineering) concerned.
In case of customer engine / APU / landing gear, component shall be routed through
Deputy Chief Engineer (Sales) component maintenance with Outside Party Work Order,
with details of work to be performed. Deputy Chief Engineer (Sales) component
maintenance shall verify maintenance capability for component with scope of work and
Company Capability List, before issuance of work order for each aircraft component.
Work order shall be stamped for requirement for EASA Form 1. Bill of Work shall be
developed on the basis of customer Purchase / Repair Order.
For completion of maintenance on engine / APU / landing gear, Deputy Chief Engineer
(Technical Services Engineering) concerned shall control master worksheets to ensure
timely update with maintenance data. Master worksheets and subsequent amendments
for all processes shall be handed over to Deputy Chief Engineer (planning). In all cases,
these worksheets shall be linked and identified with particular Shop Manual task (Refer
AMP 2-4 for details).
Deputy Chief Engineer (planning) shall develop Working file for particular engine / APU /
landing gear as per agreed Bill of Work and relevant worksheets shall be distributed to
Deputy Chief Engineer (production) concerned. Working file for engine / APU / landing
gear shall be maintained on a standard format with front page providing information such
as nomenclature / type, serial number, life done (cycles / hours / landings), shop-in date
and speculated shop-out / test date.
For engine modules, working file shall further be broken up into Module working files
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(sub-files), by sorting out applicable worksheets. Upon engine build-up at final assembly
stage, these files shall be incorporated into working file for engine. Engine and modules
serial numbers shall be printed on both files to establish the link and traceability.
Deputy Chief Engineer (Technical Services Engineering) concerned shall issue Work
Completion Certificate (Refer AMP 2-4 for sample) upon confirmation that maintenance
is performed as per agreed Bill of Work. LRU Tracking / Serviceable Tag for engine /
APU / landing gear, generated by shop planning shall be signed by certifying staff
holding appropriate certification authorisation.
In case of component-level maintenance on engine / APU / landing gear, inspection
tasks at piece part level shall be incorporated in Inspection File, compiling all View Room
inspection sheets. Approved repair tasks generated as result of such inspections shall
be requested through Repair Tag / Fractional Work Order (Refer AMP 2-1 for samples).
Upon satisfactory completion, such repair task shall be recorded on Worksheets. This
Worksheet alongwith Repair Tag, LRU Tracking Tag / Repair Tag (for replaced
components) and relevant data shall be incorporated in Inspection File for a particular
engine / APU / landing gear.
For issuance of EASA Form 1, required by customer / operator or requested in customer
Purchase / Repair Order, Aircraft Engineer (Technical Services Engineering) concerned
shall follow Checklist for Component Records (AMP 2-3 for sample) to ensure the
completeness of component maintenance and records and shall submit signed copy of
checklist to Deputy Chief Engineer (planning) for printing of EASA Form 1.
2.13.2.5 Documentation for Aircraft Components Maintenance
Documentation during aircraft component maintenance (Avionics, Pneumatic, Hydraulic,
Fuel, etc.) includes Work Order and Component Work Package, Continuation sheets
and pre-printed Worksheets, derived from maintenance data.
Aircraft components, removed from an aircraft / aircraft component, shall be received by
shop planning with LRU Tracking / Repair Tag attached. UNSERVICEABLE portion of
LRU Tracking / Repair Tag serve the purpose of work order for component maintenance.
Fractional Work Order (Refer AMP 2-1 for details) shall be used for aircraft component
not listed in Company Capability List and the task is of fractional nature, not requiring an
authorised release certificate.
Aircraft components, received from customers are routed through Deputy Chief Engineer
(Sales) component maintenance with Outside Party Work Order, with details of work to
be performed. Deputy Chief Engineer (Sales) component maintenance shall verify the
maintenance capability for component in Company Capability List, before issuance of
work order for each aircraft component. Work order shall be stamped for requirement for
EASA Form 1.
Working file for component maintenance shall be Component Work Package (Refer
AMP 2-4 for sample), consisting different portions such as removal details, bill of work,
progressive work recording, parts / sub-assy replaced, out going information and
Certificate of Release to Service (Refer AMP 2-4 for sample).
Maintenance personnel, nominated to perform maintenance, shall keep Component
History Card (Refer AMP 2-4 for sample) with the component for defect assessment and
corrective action planning purposes (Refer AMP 2-4). Wherever applicable, Component
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Modification Record Card, Component Release Data Card and Component Release
Note Master Card (Refer AMP 2-4 for samples) are also maintained.
Aircraft Engineer (production) concerned, on completion of visual inspection and testing,
shall complete Bill of work portion of Component Work Package alongwith shop findings
and recommendations with reference to maintenance data.
Progressive work recording portion of package shall be used for work details, generated
during inspection / maintenance. For jobs requiring more detailed recording and rework,
Component Rework / Continuation Sheet (Refer AMP 2-4 for sample) shall be used,
ensuring traceability of record. LRU Tracking Tag for component shall be generated by
shop planning and signed by certifying staff holding relevant certification authorisation.
For issuance of EASA Form 1, required by customer / operator or requested in customer
Purchase / Repair Order, Aircraft Engineer (Technical Services Engineering) concerned
shall follow Checklist for Component Records (AMP 2-3 for sample) to ensure the
completeness of component maintenance and records and shall submit signed copy of
checklist to Deputy Chief Engineer (planning) for printing of EASA Form 1.
Additional planning cards / sheets, not specifically referred in organisational procedures,
may be generated locally for aircraft component maintenance to facilitate maintenance
staff. Such document, duly approved by Deputy Chief Engineer (Technical Services
Engineering) concerned, shall be used only for record keeping purpose and not for any
airworthiness related records. Deputy Chief Engineer (Technical Services Engineering)
concerned shall control such documents, ensuring reference number and controlled use.
2.13.2.6 Documentation Completion
Aircraft Technical / Cabin Logbook is primary maintenance record during line / cabin
maintenance activities. Deputy Chief Engineer (production) concerned shall ensure
proper upkeep of Aircraft Technical / Cabin Logbook, including physical condition of the
folder and its pockets.
Once an entry is made in Aircraft Technical / Cabin Logbook and all other technical
records, it shall always remain legible for clarity of entries. Use of correcting fluid must
be avoided during record completion within the Organisation. Entries made as technical
records in any documentation shall only be crossed once, if required to be omitted.
Any maintenance task, recorded on documentation, shall be converted into maintenance
record. Hence, Deputy Chief Engineer (production) concerned shall ensure the required
control / security of working files and continuously monitor progressive completion of
maintenance tasks alongwith recording in the working files.
Any maintenance sub task, required to be omitted shall be marked as Not Applicable.
Marking shall only be made by Aircraft Engineer (planning) concerned with signature and
stamp bearing designation. Whenever, maintenance sub task is not required as a result
inspection / rework, Aircraft Engineer (production) concerned shall mark such sub task
as Not Required. For customers aircraft / aircraft component, prior consent shall be
sought from the customer and recorded in work package.
Maintenance task performed shall be recorded with proper reference of maintenance
data. Completion of Task card / ARO / Worksheet shall be ensured as soon as task is
physically accomplished. Findings / results shall be declared in detail, clearly identifying
observed values, levels, etc. For traceability, maintenance personnel shall record the
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identification / serial number of calibrated tooling / equipment being used on worksheets,

during aircraft component maintenance.
Upon accomplishment of maintenance task, maintenance staff shall sign in relevant
column of Work cards / Task cards / ARO / Worksheets with date and staff number.
Aircraft Engineer (production) concerned shall sign in appropriate column alongwith
authority stamp and date to provide clear traceability to maintenance carried out.
Completed maintenance documentation shall be recorded in PIA Aircraft Maintenance
Management Information System (PAMMIS) and hard copies shall be archived with
Technical Record section.
During component maintenance, Deputy Chief Engineer (production) concerned shall
ensure progressive recording of maintenance tasks. Deputy Chief Engineer (Technical
Services Engineering) concerned shall manage records archiving and temporary storage
of HOLD ITEMS worksheets with Technical Records Officer (concerned).
Revision of working file shall be on the basis of inputs from Deputy Chief Engineer
(planning / production) concerned. Whenever work package requires addition / deletion
of any Task card, working file shall be revised accordingly.
Aircraft Engineer (production) concerned shall be responsible for record completion.
Spot checks for progressive maintenance recording shall be performed by Deputy Chief
Engineer (production) concerned on daily basis. Discrepancies found during spot checks
shall be recorded with corrective action taken.
Deputy Chief Engineer (production) concerned shall arrange recurrent trainings with
regards to good maintenance practices, progressive maintenance recording and records
completion. Discrepancies noted during spot checks shall be discussed during these
recurrent training sessions.
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2.14
TECHNICAL RECORD CONTROL
2.14.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies regarding management of technical

records in a manner to cover all maintenance performed on aircraft / aircraft components
and archiving of complete operational / maintenance history.
2.14.2
PROCEDURE
2.14.2.1 General
Technical Records for all maintenance being performed on aircraft / aircraft components
in the Organisation such as the line / base / cabin maintenance, the component-level
maintenance and the logistic supports shall be kept in hardcopy format. Original for PIA
fleet and copies of customer aircraft / aircraft component maintenance records must be
retained for a minimum of three years from the date aircraft / aircraft component is last
released to service.
Computerized records shall be archived in PIA Aircraft Maintenance Management
Information System (PAMMIS) for a period from three years upto a maximum of seven
years (Refer MOE Chapter 2.21 for details).
Records such as Aircraft / Engine / APU Logbooks, component release data / history
and modification records shall be kept for longer time to provide back-to-birth history.
Such records shall be archived for a period of another three years from the date, an
aircraft / aircraft component is withdrawn from service permanently. Records are mainly
consisting of Technical / Aircraft / Engine / APU Logbooks and work package, including
the following:
List and Completed task cards and completed Worksheets

Lists and copies of incorporated Airworthiness Directives and modifications
List of parts installed or replaced
List of additional tasks performed over and above work package (if any)
List of acceptable deferred items
Copies of Certificate of Release to Service (CRS) / EASA Form 1
Copies of correspondence with Competent Authority and manufacturer.
Task cards / worksheets shall be stored after Aircraft Engineer (Technical Services
Engineering) concerned performs review for completion.
2.14.2.2 Technical Records Storage

Location of storage, in Technical Record room at working bays of line maintenance, is
protected against fire, flood and theft. Disposal of any document shall be authorised by
Deputy Chief Engineer (Technical Publication & Records). Storage racks in adequate
number are provided for archiving technical records. Access to building is restricted to
personnel authorised by Chief Engineer (Airworthiness Management).
Records from aircraft maintenance (Line / Base / Cabin) are archived in FIFO (First In First out) pattern, traceable through date and aircraft registration number. Records of
component maintenance are also archived on FIFO basis, traceable by part number,
serial number, description or date (Refer AMP 2-4 for details).
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2.14.2.3 Technical Records of Aircraft Components

At component overhaul shops, designated areas are provided to respective Deputy
Chief Engineer (Technical Services Engineering) concerned for archiving records of
aircraft component maintenance. Technical Record Officer (concerned) shall follow the
rules for archiving same as for aircraft maintenance records. Additionally, in case of
consumables / subassemblies held up during aircraft component maintenance, Deputy
Chief Engineer (Technical Services Engineering) concerned shall temporarily archive
worksheets of HOLD ITEMS, ensuring progressive recording of completed tasks.
2.14.2.4 Special Cases
In case of customer aircraft / aircraft component, the Organisation shall provide originals
to customer / operator (Certificate of Release to Service / EASA Form 1) including basic
details of maintenance performed with requested airworthiness tags and data used for
repairs / modifications / additional tasks carried out. Copies of such records shall be
archived with Technical Records section.
In case of lost or destroyed records, Chief Engineer (Quality Assurance) shall nominate
a team for reconstruction of lost / destroyed records through different means such shift
handing over registers, memos, vouchers, dirty fingerprints, etc. Re-constructed records
shall be submitted to the Competent Authority of aircraft registration for acceptance.
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2.15
RECTIFICATION OF DEFECTS ARISING DURING BASE MAINTENANCE
2.15.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding process for rectification of
defects arising during base maintenance of aircraft as well as deferment of non-rectified
defects.
2.15.2
PROCEDURE
2.15.2.1 Recording of Defects

Defects may be classified as follows:
Pilot Reported (PIREP) defect, entered in Aircraft Technical Logbook

Defect observed during line maintenance, entered in Aircraft Technical Logbook
Defect observed during base check, reported on Aircraft Repair Order (ARO).
Defect, arising during base check, shall be recorded by Aircraft Engineer (concerned) on
Aircraft Repair Order (ARO) that contains reference of Task card / work package. Serial
number of Aircraft Repair Order (ARO) shall also be recorded on Task card to ensure its
traceability (Refer MOE Chapter 2.13 for details).
2.15.2.2 Rectification of Defects
When a defect is reported or observed during maintenance task, defect investigation /
troubleshooting shall be performed by Aircraft Engineer (production) concerned with
appropriate certification authorisation. Maintenance data such as AMM, SRM, CMM, etc.
shall be referred for all troubleshooting and rectifications.
In case, repair is not possible through solution given in maintenance data, Aircraft
Engineer (Technical Services Engineering) concerned shall be informed to workout for
viable solution, in coordination with Type Certificate holder / Original Equipment
Manufacturer (OEM) and the Competent Authority of aircraft registration (Refer MOE
Chapter 2.9 for details).
For customer aircraft, Repair Order shall be referred to verify that aforementioned repair
is already addressed. If deemed necessary, customers Work / Repair Order shall be
modified to include such additional task, with assurance that rectifications shall be
performed within the approved scope of work. Deputy Chief Engineer (Planning)
concerned shall ensure provisioning of additional manpower, tooling and other facilities
for unscheduled tasks during scheduled base maintenance activities.
2.15.2.3 Reporting of Defects
Defects that are considered hazardous to safety and airworthiness must be reported to
Deputy Chief Engineer (Technical Services Engineering) concerned. The Competent
Authority, Type Certificate holder and customer / operator shall be informed for such
unairworthy condition (Refer MOE chapter 2.18 for details).
2.15.2.4 Deferments of Defects Rectification
Reference to Minimum Equipment List (MEL) provided by operator shall be made when
a rectification is deferred. Any defect raised and not rectified during scheduled
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maintenance due to justified reason shall be considered as deferred defect. Deputy

Chief Engineer (planning) concerned shall report all deferred defects to Deputy Chief
Engineer (Technical Publication & Records) for recording in PIA Aircraft Maintenance
Management Information System (PAMMIS) to ensure their rectification on priority. Such
deferred defects shall be listed and clearly mentioned on aircraft maintenance records.
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2.16
RELEASE TO SERVICE PROCEDURE
2.16.1
PURPOSE
To describe PIA Engineering & Maintenance policies, regarding issuance of Certificate of
Release to Service for aircraft / aircraft components after maintenance.
2.16.2
PROCEDURE
Certifying staff, qualified to issue Certificate of Release to Service as per scope of
certification authorisation, is mentioned on "List of Certifying Staff" (Refer MOE Chapter
1.6 for details). Certifying Staff shall be trained and qualified as per MOE Chapter 3.4.
Deputy Chief Engineer (production) concerned shall maintain record of certifying staff
working in the section to ensure continuity of certification authorisation and determination
of training needs. When Certificate of Release to Service is issued for an aircraft /
aircraft component, it means that:
Maintenance performed, within approved scope of work for the Organisation.

All maintenance was executed in accordance with customer / operator work order
and approved maintenance data.
Appropriate support staff has signed all maintenance work.
No work, other than that justified, has been deferred.
No reportable defect is apparent that could hazard aircraft / aircraft components
safety and airworthiness.
All non-conformities have been fully and correctly investigated and rectified.
Release from maintenance base means that all defects reported / rectified at line
stations within period from last base release have been rechecked and recorded in
Technical Logbook.
2.16.2.2 Aircraft Line / Cabin Maintenance

After completion of line / cabin maintenance, certifying staff shall issue Certificate of
Release to Service for particular job, when satisfied that all required maintenance has
been performed in accordance with requirements of Competent Authority, maintenance
data and organisational procedures. Certificate of Release to Service is not issued after
Pre-flight inspection, if no maintenance is performed on aircraft as a result of any
inspection / defect reporting.
For customer aircraft, original certificates are sent to customer / operator (Refer MOE
Chapter 2.17 and Chapter 4.2). To ensure this, operators Aircraft Technical Logbook
should be used. Certifying staff, while making entry in customers Aircraft Technical
Logbook, must mention EASA Approval number (EASA.145.0004) alongwith signature,
date and certification authorisation number.
Aircraft Technical Logbook is used for all line maintenance activities and line station
releases. Work cards are used for minor scheduled maintenance and tasks like engine /
APU change. Entries are made in Aircraft Technical Logbook with Work card reference.
Certifying staff (Refer MOE Chapter 3.4), holding appropriate qualification, shall issue
Certificate of Release to Service. When an aircraft is released after scheduled line
maintenance activities, reference to Task cards (for periodic checks) is also provided
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alongwith Certificate of Release to Service statement in aircraft Technical Logbook.

For Check A in Line Maintenance division, Certificate for Release to Service for aircraft
shall be issued as defined in MOE 2.16.2.3, except for Aircraft Base Check Report.
Critical tasks procedure shall also be applicable as per MOE Chapter 2.23 and Chapter
L2.7 (Refer AMP 2-3 for process flow).
2.16.2.3 Aircraft Base Maintenance
Certificate for Release to Service, for base check, shall be issued on Aircraft Certificate
of Release to Service (Refer MOE 5.1 for sample). Base Maintenance Certifying Staff,
equivalent to Part 66 (category C), shall issue such Certificate of Release to Service
containing following information:
Aircraft Type, Registration, Manufacturer Serial No, Operator

Aircraft Total Flight Hours and Cycles
Type of Check performed, Location, Date Check completed
Reference to work package that includes schedule / unscheduled maintenance,
incorporated Airworthiness Directives and accomplished modifications
Reference to Maintenance Organization and Part 145 Approval Number
Signature, Name and authorisation (AME / Approval) No. of Authorized person
Original Certificate of Release to Service is placed in front pocket of Aircraft Technical

Logbook. Whenever aircraft technical logbook is to be used for certification, procedure
detailed in MOE 2.16.2.2 shall be applicable.
Where customer / operator procedures are different from organisational procedures, the
operators documents and base check completion certificate shall be used. For critical
tasks during base check, certifying staff shall refer MOE Chapter 2.23 for details.
During base check, progress is monitored and all non-scheduled jobs are also recorded
in separate lists. Operators other than PIA shall be informed about non-accomplished
tasks and asked for obtaining exemption approval from their Authority related to such
maintenance tasks as specified in MOE Chapter 3.9. Acceptance shall be taken from the
Operator, in writing, for records.
Upon completion of base check, Deputy Chief Engineer / Aircraft Engineer (production)
concerned shall sign Document Completion Certificate (Refer AMP 2-3 for sample),
ensuring that all related tasks have been completed and signed off. Certifying staff in
category C shall issue Aircraft Certificate of Release to Service.
Prior to despatch of relevant maintenance record to Technical Records section for
archiving, Aircraft Engineer (Technical Services Engineering) concerned shall compile
Aircraft Base Check Report (Refer AMP 2-4 for sample).
Certificate of Maintenance Review (C of MR) for Pakistan registered aircraft are issued
by certifying staff, authorised by Pakistan Civil Aviation Authority, where required, by
Aircraft Maintenance Program.
2.16.2.4 Engine / Component Maintenance
EASA Form 1 Issue 2 (Refer MOE 5.1 for sample) shall be used for all aircraft
components to be released under EASA Part 145 Approval, providing following details:
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Name and country of the Approving Competent Authority (block 1; only EASA
must be stated for components released under Part 145)
Form tracking number (block 3) and Customer work order / contract / invoice
reference (block 5)
Full name and address of approved Maintenance Organisation (block 4)
Details for particular aircraft component (block 6, 7, 8, 9 & 10)
Status of maintenance performed (block 11)
Reference of maintenance data with revision status (statement as in accordance
with CMM is not acceptable), compliance with airworthiness directives or service
bulletins, repairs, modifications, parts replacements, life limitation status, batch
number for traceability, customer agreed deviations from work order and statement
required to support shipment with shortages or re-assembly after delivery. Release
statement may be entered for any other Civil Aviation Authority regulation as well,
if required besides Part-145 release (block 12)
Block 13a to 13e must be shaded / crossed: Not required for maintenance release
Part 145A.50 Release to Service must clearly be marked for release to service
under Part 145 (block 14a). If component is released under another regulation
then Other regulation specified in block 12 shall be marked. At least one box
must be marked whereas for dual release, both boxes may be marked as
applicable. Marking shall be done through a Tick 9
Authorised Signature of appropriately qualified certifying staff with authorisation
stamp (block 14b), Certification / Approval Ref. No. printed as EASA 145.0004
(block 14c), certifying staff official name in capital letters (block 14d) and Date in
the format dd mmm yyyy where dd is two digit date, mmm is first three letters
(capital) of the month and yyyy is four digit year (block 14e)
Certifying staff shall be trained on contents of EASA Form 1 during continuation training.
Shop planning shall make arrangements for printing of the EASA Form 1, ensuring that
all above-mentioned points have been catered for. Prior to sign any EASA Form 1,
certifying staff must check completeness of component maintenance records and verify
correctness of details, provided in the EASA Form1. Deputy Chief Engineer (planning)
concerned shall despatch all pertinent information for each issued EASA Form 1 to
Deputy Chief Engineer (Sales) Component Maintenance. For components not requiring
EASA Form 1, only LRU Tracking Tag / Serviceable Tag shall be issued (Refer AMP 2-3
for process flow).
PIA Engineering & Maintenance, in no case, shall issue an EASA Form 1 for aircraft
component removed as serviceable from any aircraft. Such component, prior to issuance
of an EASA Form 1, must be routed through allocated component shop.
Customer aircraft component, released by the shop, shall be held in a designated area
for serviceable components within shop. Deputy Chief Engineer (Planning) concerned
shall intimate availability of component to Deputy Chief Engineer (Sales) Component
Maintenance for delivery to customer. When required by the customer, Deputy Chief
Engineer (Sales) Component Maintenance concerned shall inform Parts Control section
for collection of aircraft component from shop and transportation to delivery point.
2.16.2.5 Release of Aircraft with Deferred / Carried Forward Defects
Aircraft may be released to service with deferred / carried forward maintenance tasks,
only where it is permitted through the Minimum equipment list (MEL). Records of such
maintenance tasks shall be made in Aircraft Technical Logbook.
For PIA aircraft, Aircraft Engineer (production) concerned shall also make record of
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carried forward defect on PIA Aircraft Maintenance Management Information System

(PAMMIS). A copy (BLUE) of Log slip with details of carried forward defect / MEL
reference shall be placed in Hold Item List (HIL) pocket and entry shall be made in
carried forward defect list of Technical Logbook (Refer MOE Chapter L2.3).
Deferment of scheduled maintenance tasks shall only be permitted through approval of
Chief Engineer (Quality Assurance), who is responsible for making correspondence in
this regard with the Competent Authority and manufacturer.
In case of customer aircraft, approval shall be sought from the Competent Authority of
aircraft registration (Refer MOE Chapter 2.9 and Chapter 2.10).
2.16.2.6 Completion of Maintenance Tasks without Release
PIA Engineering & Maintenance shall ensure that issuance of Certificate of Release to
Service should only take place when all requirements are fulfilled. In cases, where
complete details of maintenance / modification history for customer aircraft are not
provided or customer Work Order does not require incorporation of an Airworthiness
Directive / mandatory modification or completion of maintenance task, only Certificate of
Maintenance completion is issued for the same.
2.16.2.7 Release of Aircraft with Component not having EASA Form 1
When an aircraft is grounded at a location other than maintenance base due to nonavailability of an aircraft component with appropriate release certificate, it is permissible
to temporarily fit such aircraft component without appropriate release certificate for a
maximum of 30 flight hours or until aircraft first returns to maintenance base, whichever
is earlier. This condition is subject to customer / operator contract and only applicable
when said component is available with suitable serviceability tag and in compliance with
EASA Part-145 requirements. Such aircraft component, in all cases, must be removed
before predefined time unless an appropriate release certificate (EASA Form 1) has
been obtained in the meantime.
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2.17
RECORDS FOR THE OPERATOR
2.17.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies for transmitting maintenance records
to the customer / operator.
2.17.2
PROCEDURE
2.17.2.1 General
Maintenance on customers aircraft / aircraft component shall be performed under an
agreement (Refer MOE Chapter 2.1 for details). Chief Engineer (Engineering Business
Development) in coordination with Chief Engineer (production) concerned shall ensure
that all maintenance on such aircraft / aircraft components must adhere to the regulatory
requirements issued by the Competent Authority of aircraft registration.
Maintenance contracts shall specify documents to be provided by customer alongwith
aircraft / aircraft components and documentation to be presented upon completion of
required maintenance. Records for aircraft / aircraft components maintenance in the
Organisation shall generally be managed as per MOE Chapter 2.14.
Deputy Chief Engineer (Technical Publication & Records) shall provide all technical
record (in original) to customer / operator, through Deputy Chief Engineer (Sales)
concerned. Such technical record shall consist of:
List of scheduled and unscheduled maintenance work carried out

Information on aircraft as regard to ageing aircraft maintenance program
Engineering Orders (EO) accomplished on customer aircraft
Certificates of Release to Service (CRS) / EASA Form 1, issued
Specific approved data used for any specific repair / modification
List of incorporated Airworthiness Directives and modifications
Details of contracted maintenance, if any
Validated list of deferred defects
Any other document specified in the maintenance contract
2.17.2.2 Maintenance Records Retention

Whenever the customer / operator demands the Organisation to archive Certificates of
Release to Service (CRS) and other maintenance record, the retention period for such
records shall be in compliance with the regulator requirements issued by the Competent
Authority of aircraft registration (Refer AMP 2-4 for details).
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2.18
REPORTING OF DEFECTS TO THE COMPETENT AUTHORITY / OPERATOR /

MANUFACTURER
2.18.1
PURPOSE
To define PIA Engineering & Maintenance policies for reporting of defect, discovered
during maintenance on aircraft / aircraft component that could seriously hazard safety of
aircraft. Reporting shall be made to the Competent Authority, Original Equipment
Manufacturer (OEM), Authority of registration of aircraft and Operator / Customer.
2.18.2
PROCEDURE
2.18.2.1 Definition and List of Reportable Defects, in Relation to Part 145.A.60

Occurrences considered as Technical Incidents / Reportable Defects are:
Damage on aircraft structure that could seriously hazard the aircraft or cause an
un-airworthy condition
Crack triggering permanent deformation or corrosion (level 3 according to Aircraft
Maintenance Manual / Structure Repair Manual)
Burn stain due to electrical abnormal operation, burning or deformation of aircraft
structure / engine / component beyond threshold, detected during scheduled
maintenance
Failure of any emergency system during scheduled testing
Defect / malfunction on aircraft system / engine / component, which if undetected
could seriously hazard safety of aircraft
2.18.2.2 Reporting of Unairworthy Conditions

Objective of occurrence / defect reporting system is to identify factors contributing to
incident causing unairworthy conditions and to make system resistant to similar errors. If
any of the above defects is discovered, Aircraft Engineer (production) concerned must
report immediately the assumed incident / occurrence / defect to Deputy Chief Engineer
(Technical services Engineering) concerned on Occurrence / Incident Reporting Form
(Refer AMP 2-3 for sample) containing all pertinent information, available.
Deputy Chief Engineer (Technical Services Engineering) concerned shall establish that
whether such event comes under defined criteria of Technical Incident / Reportable
defect as per Part 145.A.60. Once established, Deputy Chief Engineer (Technical
services Engineering) concerned shall notify Technical Incident / Reportable defect to
Chief Engineer (Quality Assurance) within twenty-four hours. Deputy Chief Engineer
(Technical Services Engineering) concerned shall perform thorough investigation and
results shall be presented to Chief Engineer (Quality Assurance) on Delay / Defect /
Incident Report (Refer AMP 2-3 for sample) containing all relevant information.
Technical Assistant to Chief Engineer (Quality Assurance) shall raise EASA Form 44
Technical Occurrence Report to notify such Technical Incident / Reportable defect at
the earliest but in any case within seventy-two hours, to the Competent Authority through
email (report@easa.europa.eu, foreign145@easa.europa.eu) and aircraft registration
Authority, with a copy to GSAC Inspectors in charge of PIA Engineering & Maintenance.
Information regarding Technical Incident / Reportable defect shall also be despatched to
the Original Equipment Manufacturer (OEM) and the Operator. The EASA Form 44 is
available on EASA web site (http://www.easa.europa.eu/ws_prod/c/c_orgapprocao.php).
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2.18.2.3 Investigation / follow-up of Technical Incident

Where investigation of Technical Incident / Reportable defect is not concluded at time of
reporting, Technical Assistant to Chief Engineer (Quality Assurance) shall ensure that all
concerned, are kept abreast of progress and final report is submitted on completion of
investigation.
Investigation shall be aimed to identify root cause and reports shall be discussed with
the concerned divisional heads / sectional Incharges, so that an appropriate corrective /
preventive action can be taken.
2.18.2.4 Unairworthy Conditions Reporting Records
Technical Assistant to Chief Engineer (Quality Assurance) shall maintain records
pertaining to un-airworthy conditions / technical occurrences reported to the Competent
Authority, the Authority of aircraft registration, Original Equipment Manufacturer (OEM),
and Operator / Customer. Records shall include complete documentation from initial
finding till reporting of such unairworthy condition / technical occurrences.
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2.19
RETURN OF DEFECTIVE AIRCRAFT COMPONENTS TO STORE
2.19.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding removal, handling and
return of defective aircraft components to stores, during maintenance on aircraft / aircraft
components.
2.19.2
PROCEDURE
2.19.2.1 Defective Aircraft Components Removal

Aircraft component removed due to life limitation, failure, excessive error or abnormality
shall be considered as Defective Aircraft Component and attached with applicable tag,
serving the purpose of Work / Repair Order. Defective component may be removed in
any of the following situations:
a)
Components Removed During Line / Base Maintenance

During aircraft maintenance, defective aircraft component / Line Replaceable Unit (LRU),
allotted with LRU control number for tracking on one-to-one replacement basis, shall be
despatched with attached LRU Tracking Tag (Refer AMP 2-1 for sample) to Parts
Control section. Aircraft Engineer (production) concerned shall fill UNSERVICEABLE
portion (received with replacement) with signature, date and certification authorisation
number.
During base check (generally during open-up) or when aircraft grounding is required, a
defective aircraft component may be removed without any substitution. In such cases,
Aircraft Engineer (concerned) shall generate Repair Tag (Refer AMP 2-1 for sample) for
such component.
b)
Components Removed During Component Maintenance / Structure Repair

During component-level maintenance, defective aircraft component (with LRU control
number) removed from Next Higher Assembly (NHA) shall be despatched by Aircraft
Engineer (production) concerned with Repair Tag to Parts Control section.
Defective aircraft component (without any LRU control number) shall be despatched with
Fractional Work Order (Refer AMP 2-1 for sample). For fractional task, not requiring
any Certificate of Release to Service (CRS), the same work order shall be used and
defective aircraft component shall be transported directly to concerned shop.
c)
Components Received in Incoming Stores

An incoming aircraft component (new / repaired / overhauled) with uncertain status,
requiring inspection / testing, shall directly be sent to Deputy Chief Engineer (production)
concerned with Repair Tag. Technical Assistant to Chief Engineer (Quality Assurance),
upon request by Stores Quality Inspector, shall generate the applicable tag.
d)
Consumables Removed from Aircraft / Aircraft Component

Consumables (packing, seal, tube-light, bulb, filter, fastener, etc.) shall be mutilated
upon removal, whenever required by maintenance data. Aircraft Engineer (production)
concerned shall ensure that consumables, except those containing hazardous material,
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are properly discarded. Deputy General Manager (Logistics) Stores shall be contacted,
periodically, for disposal of such discarded consumables.
High-cost consumables (blade, vane, windshield, ignition lead, relay, etc.), removed from
aircraft / aircraft component (NHA), shall be despatched with applicable tag (attached) to
Parts Control section. Deputy Chief Engineer (Rotable Planning) shall despatch
repairables to allocated shop. Otherwise, Deputy Chief Engineer (Rotable Planning)
shall make arrangements for mutilation through Deputy Chief Engineer (planning)
concerned. Deputy General Manager (Logistics) Stores shall be contacted, periodically,
for disposal of such consumables.
2.19.2.2 Defective Aircraft Components Handing Over
Defective aircraft components (with LRU control number), removed from aircraft / aircraft
component (NHA), shall be handed over to Parts Control section with list providing Part
No., Serial No. and Quantity. Maintenance staff shall get acknowledgment signature with
date and staff number of recipient on the list (copy). All lists shall be archived by Deputy
Chief Engineer (production) concerned for a minimum period of six months from date of
handing over.
2.19.2.3 Defective Aircraft Components Allocation
Parts Control section shall load defective aircraft component, alongwith applicable tag, to
allocated shop planning section. Parts Controller shall hand over aircraft components to
allocated shop planning section with list providing Part No., Serial No. and Quantity.
Planning staff shall acknowledge through signature with date and staff number on the
list. Lists shall be archived by Deputy Chief Engineer (Rotable Planning) for a period of
six months from handing over date.
2.19.2.4 Defective Aircraft Components Handling
For maintenance purpose, defective aircraft component is categorised as:
a)
Defective Aircraft Component (Unserviceable)

Defective aircraft components shall be quarantined by Parts Controller, before despatch.
Repair Abroad components shall be processed for shipment to approved vendor (Refer
MOE Chapter 2.20 for details). Allocated shop planning shall inspect defective aircraft
component for required maintenance such as testing / modification / repair / overhaul.
b)
Defective Aircraft Component (Rejected)

Defective aircraft component shall be recommended for rejection, if found damaged or
un-repairable due to any of the following reasons:
i.
ii.
iii.
Repair of component is beyond economical / manufacturers repair limit.

For extent of damage, no repair scheme can be developed / approved.
Component rejected by manufacturer / vendor. Component established as Not
Repairable / Rejected by manufacturer, shall be declared as Scrapped.
Component / material shall be quarantined at designated location and returned to vendor

for warranty replacement, if any of the following situations occurs:
New component, from vendor is found damaged during transportation, etc.
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Material received as new and found non-compliant with Purchase Order.
When defective aircraft component is rejected, Scrap / Rejection Certificate (Refer

AMP 2-1 for sample) shall be generated by Deputy Chief Engineer (production)
concerned. Deputy Chief Engineer (Technical Services Engineering) concerned and
Chief Engineer (concerned) shall scrutinize defective aircraft component and certificate
for endorsement.
All aircraft components (valued US$ 10,000/- and above), recommended for scrapping,
shall be evaluated for possible salvage action by relevant Scrap Review Committee,
comprising of Chief Engineer (Base Maintenance), Chief Engineer (Quality Assurance)
and Deputy General Manager (Technical Services) Finance. The Committee may seek
services / judgement for any particular speciality relevant to defective aircraft component
under consideration.
Deputy Chief Engineer (production) concerned shall be responsible for mutilation of
Scrapped aircraft component to a point where such component becomes unusable.
Deputy Chief Engineer (Technical Services Engineering) concerned shall monitor the
mutilation process whereas Deputy Chief Engineer (planning) concerned shall despatch
mutilated components to Deputy General Manager (Logistics) Stores.
Deputy General Manager (Logistics) Stores, upon receipt of such component, shall
ensure that the scrapped aircraft component is received alongwith the Scrap / Rejection
Certificate duly certified by authorised personnel and mutilated as per the Part 145
requirements. During transit, aircraft components shall be stored / segregated in a
quarantined area observing restricted access to authorised personnel only. An aircraft
component, scrapped / rejected, may be sent to manufacturer / approved vendor, to
investigate cause of failure, prior to disposal (if necessary).
Customers defective aircraft component shall be evaluated for possibility of rejection. If
rejected, such component shall be segregated and the customer shall be contacted for
further action.
c)
Aircraft Components Removed Due to Life Limitation

Parts Control section receiving defective aircraft component during aircraft / aircraft
component maintenance, shall computerise all data in PAMMIS and send defective
aircraft component to allocated shop for any of the following actions:
Maintenance (inspection / repair / overhaul) Shop shall process defective aircraft
component (unserviceable) as per procedure 2.19.2.4 (a).
At its end of life Shop shall process defective aircraft component (rejected) as per
procedure 2.19.2.4 (b).
2.19.2.5 Loaned Aircraft Components Management

Upon operational requirements at line stations, aircraft component shall only be obtained
with EASA Form 1 or FAA 8130-3 / TCA 24-0078 (with double release) to avoid any
grounding. Deputy Chief Engineer (Rotable Planning) shall arrange required aircraft
component from approved vendor located at particular line station. In case of nonavailability of component with such vendor, other approved vendors may be requested in
close vicinity of grounded aircraft (Refer MOE Chapter L2.5 for details).
On receipt of pool / loan information, Deputy Chief Engineer (Rotable Planning) shall
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send list of outstanding pool / loan components to Incharge Parts Control. Aircraft
Engineer (production) concerned in Line Maintenance shall receive a memorandum for
removal of pool / loan aircraft component from aircraft, upon its arrival at maintenance
base. Aircraft Engineer (production) concerned shall handover removed component to
Part Control section with Serviceable Tag clearly marked as Pool / Loan Item.
Pooled item shall be handed over to Despatch section (Logistics), alongwith a letter from
Deputy Chief Engineer (Rotable Planning), for shipment to aircraft component provider
through cargo department, transmitting despatch information to the component provider.
Parts Control section, in case of a loaned component, shall review return conditions
through contract. For restoration of serviceability (if applicable), aircraft component shall
be despatched to allocated shop. Loaned component, following sufficient maintenance,
shall be despatched to Parts Control section with applicable release certificate issued by
Aircraft Engineer (production) concerned holding appropriate certification authorisation.
Parts Control section shall arrange shipment of serviceable aircraft component to donor
as per contract / agreement.
2.19.2.6 Aircraft Components Storage Conditions
Defective aircraft components (unserviceable) pending their allocation / transportation to
shop / vendor shall be quarantined in Parts Control section. Unserviceable components,
received by shop, shall be kept at a location segregated from serviceable components.
Defective aircraft component declared as Scrapped shall be marked, tagged and
stored in restricted area during transit period. Defective or ambiguous aircraft component
in Logistics division shall be segregated from serviceable components during transit to
allocated shop or vendor for inspection / testing / repair / scrapping.
Deputy Chief Engineer (production) concerned shall ensure that appropriate storage
conditions are observed, while handling defective aircraft components during aircraft /
aircraft component maintenance. Access to such components shall be restricted only to
authorised personnel.
Control of access to unserviceable and quarantined aircraft components and material,
throughout the Organisation, shall be exercised in a similar manner. Authorisations for
access to such areas shall be controlled by Chief Engineer (concerned) for respective
division through lists of authorised personnel.
MOE CHAPTER 2.19
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2.20
DEFECTIVE COMPONENTS TO OUTSIDE CONTRACTORS
2.20.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding control of Repair Orders
and shipping procedure of defective aircraft components to outside contractors.
2.20.2
PROCEDURE
2.20.2.1 General
Defective aircraft component, requiring repair abroad shall be sent to outside contractor.
Deputy Chief Engineer (planning) concerned shall arrange outgoing inspection and
despatch such defective aircraft component to Deputy Chief Engineer (Repair Abroad),
in compliance with standard ATA 300 (packaging). This may affect aircraft component in
any of the following situations:
Removed during maintenance and sent to contracted organisation

Rejected as a result of incoming inspection (Refer MOE Chapter 2.2)
Provided by the customer for its own aircraft and found unserviceable
Airworthiness Directive / modification accomplishment by contracted organisation
2.20.2.2 Issuance of the Repair Order

Deputy Chief Engineer (planning) concerned shall post Shop out data in computerised
records, for defective aircraft component, requiring maintenance in respect of Permanent
Repair Abroad (PRA) list alongwith applicable details for Deputy Chief Engineer (Repair
Abroad). Repair Order is generated by Deputy Chief Engineer (Repair Abroad), against
Preferred Agency list (extracted from Approved Vendor List).
For defective aircraft component, not covered in Permanent Repair Abroad (PRA) list,
Deputy Chief Engineer (Repair Abroad) shall generate Repair Order, after approval from
Director (Engineering & Maintenance) on Authorization for One Time Repair Abroad
form (Refer AMP 2-1 for sample). Defective aircraft component, under warranty repairs,
is sent with Repair Order, generated by Deputy Chief Engineer (Schedule & Check
Planning).
Repair Order shall be generated (six copies) in compliance with contract requirements
and to be distributed as follows:
Original copy to Approved Vendor (listed in Approved Vendor List)

2nd copy to be received as acknowledgement from vendor (for record)
3rd copy to Originator
4th copy to Despatch (Logistics) section
5th copy to Foreign Receipt (Logistics) section
6th copy to Deputy General Manager (Logistics) New York
Repair Order shall specify systematically the following information regarding defective
aircraft component:
Part No., serial No., description, quantity, and defect / work required
Any supplementary forms (if applicable)
Required authorised release / delivery documents
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Defective aircraft component shall be sent to Despatch section (Logistics) for shipment
documents and fulfilment of despatch formalities including custom clearance. Item shall
be despatched through cargo under valid documentation. Similar process shall be
adopted to return a defective aircraft component to customer.
2.20.2.3 Despatch / Receipt and Monitoring of Unit Movement
Deputy Chief Engineer (Repair Abroad) shall handover one copy of Repair Order to
Parts Control section, for defective aircraft component. Despatch section (Logistics) shall
receive defective component alongwith Repair Order for documents preparation, custom
clearance and shipment. Deputy General Manager (Logistics) shall update despatch
register reference and flight details in PIA Online Stores System (POSS) for shipment
tracking.
On receipt of aircraft component (repaired abroad) from approved vendor, Stores Quality
Inspector shall perform incoming inspection (Refer MOE Chapter 2.2 for details) and
issue Certificate of Inspection (Serviceable Tag) and copy of either EASA Form 1 or
FAA 8130-3 / TCA 24-0078 (with double release). Foreign Receipt section (Logistics)
shall generate Receipt Voucher and send aircraft component to respective Stockroom
on Stock Return Voucher (Refer AMP 2-1 for sample). Deputy Chief Engineer (Repair
Abroad) shall record computerised Receipt Voucher for further processing.
2.20.2.4 Component Sent Back to the Customer / Operator
Customer aircraft component, established as unserviceable upon installation on aircraft
shall be returned through Parts Control section. Defective aircraft component shall be
despatched in original packaging, alongwith received documents. Repair Tag shall be
attached to defective component, stating reason for non-conformity in column Removal
Code. Although no Repair Order shall be raised, Deputy General Manager (Logistics)
Stores shall transmit despatch register reference and flight details to customer.
2.20.2.5 Aircraft on Ground (AOG) Requirements
Chief Engineer (concerned) shall initiate AOG requirement on one time basis that routes
through Chief Engineer (Maintenance Operation Centre) to Director (Engineering &
Maintenance) for approval. Depending on nature, approval for AOG requirements may
be granted bypassing normal process. Regularisation for approval shall be pursued from
Engineering & Maintenance Committee (EMC) in next subsequent meeting.
2.20.2.6 Warranty Repairs
Defective aircraft component, under warranty, are not covered in Permanent Repair
Abroad list. Deputy Chief Engineer (planning) concerned shall send Warranty Repair
Request to Deputy Chief Engineer (Schedule & Check Planning) for initiation of Repair
Order, stamped as Under Warranty Repair No Payments to be made. Deputy
Chief Engineer (Schedule & Check Planning) shall follow up for all such components.
2.20.2.7 Aircraft / Aircraft Component Maintenance at Vendors Facility
A situation may arise when an aircraft / aircraft component repair or a major modification
may be required to be accomplished at an approved vendors facility. Chief Engineer
(Maintenance Operation Centre) shall coordinate with all concerned to establish specific
requirements in this regard.
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2.20.2.8 Beyond Economic Repair

During follow-up action, for defective aircraft component declared as Beyond Economic
Repair (BER) by vendor, Deputy Chief Engineer (Repair Abroad) shall recall aircraft
component (valued US$ 10,000/- and above) and despatch the same to concerned
shop. Deputy Chief Engineer (production) concerned shall investigate reason of rejection
and follow scrapping process as detailed in MOE Chapter 2.19.
For defective aircraft component (valued less than US$ 10,000/-), declared by vendor as
Beyond Economic Repair, Deputy Chief Engineer (Repair Abroad) shall coordinate
with concerned shop for such aircraft component. Deputy Chief Engineer (Repair
Abroad) may be advised to recall defective aircraft component, for investigation. Deputy
Chief Engineer (concerned) production, in coordination with Deputy Chief Engineer
(Technical Services Engineering) concerned, shall investigate reason for rejection and
follow scrapping process as detailed in MOE Chapter 2.19.
If recall of defective aircraft component (valued less then US$ 10,000/-) is not feasible
due to financial impact, it shall be decided to scrap such component at vendors facility.
Deputy Chief Engineer (Repair Abroad) shall provide all required documents to Deputy
Chief Engineer (production) concerned, who in consultation with Deputy Chief Engineer
(Technical Services Engineering) concerned shall initiate scrapping process by raising
Scrap Rejection Certificate (Refer AMP 2-1 for sample).
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MOE CHAPTER 2.20
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2.21
CONTROL OF COMPUTER MAINTENANCE RECORD SYSTEM
2.21.1
PURPOSE
To define PIA Aircraft Maintenance Management Information System (PAMMIS) used
for management of information related to aircraft / aircraft components maintenance
computerised recording. PAMMIS system organisation, capabilities and procedures are
described in PAMMIS User Manual.
2.21.2
PROCEDURE
2.21.2.1 General
PAMMIS is online system, managed on mainframe with data terminals at different
locations within the Organisation. Deputy Chief Engineer (HR & Training) shall maintain
security against unauthorised access at different levels through issuing passwords for
utilization of relevant functions. It also ensures protection against any illicit alterations in
the computerised records / database.
Backup of PAMMIS shall be accomplished on daily and weekly basis. Log backup of
databases shall be performed on daily basis. It covers any data deletion, modification
and changes. After every seven days of daily backup, an archive backup is created to
record all changes in database. Computer backup discs, tapes etc. are stored in different
locations from those containing working discs.
Entire record / backup shall be stored in a safe way with regard to fire, flood and theft in
an environment, ensuring that such record / backup remains in good condition in the IT
department building, PIAC Head office, Karachi.
Deputy Chief Engineer (HR & Training) shall ensure that in case of any changes in
computer programs, previous data shall be available for a period of atleast three years.
All required maintenance records as described in MOE Chapter 2.14 are available in
hard copy format also and kept by Technical Record section. There is no system of
electronic signature being used in PIA Engineering & Maintenance.
2.21.2.2 Database of PAMMIS
PIA Aircraft Maintenance Management Information System (PAMMIS) consists of five
different modules:
a)
Support Functions
This module contains master information that is required by all other modules of
PAMMIS. Basically, two types of data are available through this module:
Tables are maintained for aircraft registration, line station, flight operation, flight sector,
ATA codes, etc. which can be used for verification throughout the system to ensure data
integrity and available to all users.
Aircraft operation data is update of aircraft & component Flight Hours (FH), Flight Cycle
(FC) and Landings (Ldg). Information provided by Aircraft Flight Logbook is used by the
system to compute times (FH, FC, Ldg) for individual component and sub-assembly of
all aircraft types.
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Aircraft defect and delay (MEL)

This module provides data / report on standard parameters for monitoring aircraft status
and performance. Engine / APU oil consumption for each aircraft is provided for review
on daily basis.
Maintenance Log function gives ability to record, review and analyse maintenance log
defect and associated defect corrective action. Major outputs of this module include
repeated defects, carried forward defects, open defects and defects summary
sequenced by ATA chapter.
Delay and Incident Occurrences function allows to record, review and analyze delays
and incidents information for planning review purposes.
Carried Forward Defect Monitoring and Control Function (MEL) module allows to record,
review and analyse all Minimum Equipment List (MEL) items raised due to carried
forward defect out of the main base.
c)
LRU management / Repair abroad

LRU management / Repair abroad module is designed to track, monitor and control
components (Line Replacement Units), providing all pertinent information such as part
number, alternate part number, serial number, applicability, ATA chapter, shop life,
vendor, turn around time, float, location, component history, serialization, etc.
d)
Aircraft maintenance check planning and control

This module provides aircraft maintenance check and configuration management
information.
e)
Aircraft modification
This module provides pertinent information on current aircraft modification status with
regards to Service Bulletins and Airworthiness Directives.
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2.22
CONTROL OF MAN-HOUR
MAINTENANCE WORK
2.22.1
PURPOSE
PLANNING
VERSUS
SCHEDULED
To define PIA Engineering & Maintenance policies for developing, monitoring and
reviewing the organisational man-hour plan.
2.22.2
PROCEDURE
2.22.2.1 General
Deputy Chief Engineer (production) concerned shall prepare sectional man-hour plan on
annual basis for respective section and submit the same to Chief Engineer (concerned).
Divisional man-hour plan shall be formulated from the gathered information, considering:
Scheduled aircraft / aircraft component maintenance

Customer aircraft / aircraft component maintenance
Workload shall be assessed considering all necessary tasks such as:
Planning
Maintenance records check
Production of Worksheets / Work cards
Accomplishment of maintenance
Inspection
Quality monitoring function
Available man-hours are calculated keeping in view of assessed training needs of

personnel and leave rosters (Refer MOE Chapter 2.28 for details). Deputy Chief
Engineer (HR, Training & Automation) shall compile Master Man-Hour Plan (Refer
MOE Chapter 1.7 for details) of scheduled maintenance for the entire Organisation.
Such comprehensive plan would take into account all maintenance / support activities
performed by personnel under Part 145 Approval irrespective of equipment on which
work is being done. Chief Engineer (concerned) shall continuously monitor man-hour
plan and record actual availability of personnel against planned availability, ensuring that
at least 50% of actual man-hours are provided through permanent employees.
Chief Engineer (HR, Training & Automation), in coordination with all Chief Engineers
(concerned), shall review Master Man-Hour Plan on quarterly basis. Chief Engineer
(concerned) shall inform Chief Engineer (HR, Training & Automation) for an amendment,
when necessary.
Divisional man-hour plan for base maintenance shall relate to aircraft hangar visit plan.
Aircraft component maintenance man-hour plan would relate to aircraft component
planned maintenance and shall evaluate possibility to ensure this workload in respect of
available staff. Sectional man-hour plan of Quality monitoring staff would relate to annual
Quality Audit Plan and shall be prepared by Deputy Chief Engineer (Quality Audit) for
ensuring availability of sufficient staff to carry out their duties properly.
2.22.2.2 Contingencies
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Deputy Chief Engineer (concerned) shall report significant deviation from Master Manhour Plan, through Chief Engineer (concerned), to Chief Engineer (Quality Assurance)
and ultimately to the Accountable Manager for review. Significant deviation means more
than 25% shortfall in available man-hours during the calendar month.
MOE CHAPTER 2.22
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2.23
CONTROL OF CRITICAL TASKS
2.23.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies for minimising rare possibility of an
error being repeated in maintenance tasks involving similar maintenance actions on
some element / aircraft component of same type fitted to more than one system on the
same aircraft during maintenance.
2.23.2
PROCEDURE
Any task involving some element of similar maintenance on aircraft components of same
type fitted to more than one system on same aircraft during a particular maintenance
check has possibility of an error being repeated, whenever performed by single person.
Critical are such maintenance tasks, if inadequately performed, may lead to unairworthy
condition or may have adverse effect on aircraft operating safety.
To determine criticality, following maintenance tasks should primarily be reviewed for
assessment of impact on safety:
Installation, rigging and adjustment of flight controls

Installation, Bore Scope inspection (BSI), etc. of aircraft engines
Calibration and rigging of components such as engines, landing gears, etc
2.23.2.2 Process
To identify Critical Tasks under scheduled maintenance, the Organisation shall review all
task cards for each type of aircraft either provided by the manufacturer or developed
locally under Airworthiness Directive / modification requiring inspection.
Deputy Chief Engineer (Technical Services Engineering) concerned, in coordination with
Deputy Chief Engineer (Planning) concerned shall finalize aircraft-wise List of Critical
Tasks and submit to Deputy Chief Engineer (Maintenance Program & Reliability) for
marking cards as CRITICAL TASK before handing over to Cardex Control section.
Whenever there is amendment in maintenance program or a locally generated Task card
is introduced / amended and such change supposedly involves any critical task, Deputy
Chief Engineer (Maintenance Program & Reliability) shall inform Deputy Chief Engineer
(Technical Services Engineering) concerned and Deputy Chief Engineer (planning)
concerned to update the list.
Upon receipt of work package for particular maintenance check from Cardex Control
section, Deputy Chief Engineer (planning) concerned shall review such package against
List of Critical Tasks before handing over to maintenance personnel, ensuring that all
Task cards involving critical maintenance tasks have been marked.
For maintenance check of an aircraft, Deputy Chief Engineer (Maintenance Program &
Reliability) shall ensure that critical tasks are scheduled in alternate checks, as far as
possible. Alternatively, Deputy Chief Engineer (production) concerned shall ensure that
maintenance teams / personnel are grouped in such a way that individual team / person
shall be performing maintenance only on one aircraft system at a time.
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During line maintenance, critical task being performed by maintenance personnel with
independent inspection / supervision by Aircraft Engineer (production) concerned shall
be signed off by maintenance personnel for performing task with signing off by Aircraft
Engineer (production) concerned for inspection / supervision.
Whenever critical maintenance task is performed and checked by one person due to any
reason, special precautions must be taken. In such case, Aircraft Engineer (production)
concerned shall be only authorised person to perform any critical maintenance task.
Aircraft Engineer (production) concerned shall re-inspect the task after completion of all
similar tasks. Re-inspection shall be separately signed off on Task / Work card, Aircraft
Repair Order (ARO) or Aircraft Technical Logbook.
During maintenance check, if critical task arises due to unscheduled maintenance or on
basis of maintenance experience, Deputy Chief Engineer (production) concerned shall
inform Deputy Chief Engineer (Technical Services Engineering) concerned and Deputy
Chief Engineer (planning) concerned for joint evaluation. On the other hand, Task card
not involving any critical task but marked as such, shall be notified to Deputy Chief
Engineer (Technical Services Engineering) concerned. Critical task identified during
unscheduled line maintenance activities shall be logged in Aircraft Technical Logbook
with duplicate inspection entry.
In all cases, list shall be updated and Deputy Chief Engineer (Technical Services
Engineering) concerned, maintaining records of such cases shall inform Deputy Chief
Engineer (Maintenance Program & Reliability) for correction. Deputy Chief Engineer
(planning) concerned shall mark Aircraft Repair Order (ARO) as CRITICAL TASK, for
critical task arising due to unscheduled maintenance.
Deputy Chief Engineer (production) concerned shall ensure that all concerned personnel
are trained on critical tasks procedure during recurrent training sessions (Refer MOE
Chapter 3.4 for details). Deputy Chief Engineer (production) concerned shall ensure that
maintenance personnel, on extended duty (Refer MOE Chapter 2.28 for details), shall
not perform any critical task. Aircraft Engineer (production) concerned, being certifying /
support staff, shall verify that critical tasks have been performed in compliance with this
procedure, before issuing Certificate of Release to Service.
MOE CHAPTER 2.23
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2.24
REFERENCE TO SPECIFIC MAINTENANCE PROCEDURES
2.24.1
PURPOSE
To define PIA Engineering & Maintenance policies for specific maintenance procedures,
in accordance with appropriately referenced maintenance data.
2.24.2
PROCEDURE
2.24.2.1 Engine Ground-Run

On-wing engine test run procedures are described in maintenance manuals of different
aircraft manufacturers and such procedure is directly used on site without any specific
PIA additional procedure. Personnel involved in engine ground run shall be provided
with specific training and issued with Authorisation from Chief Engineer (Quality
Assurance) for this particular job. A copy of certificate shall be recorded in individual staff
file by Technical Assistant to Chief Engineer (Quality Assurance).
2.24.2.2 Aircraft Pressure-Run
Aircraft pressure run procedure shall be accomplished in accordance with applicable
maintenance manuals of particular aircraft and such manufacturer procedure is directly
used on site without any additional PIA Engineering & Maintenance procedures.
2.24.2.3 Double Check / Duplicate Inspection on Maintenance Task
Double check / Duplicate inspection shall be signed on tasks performed with primary
Flight controls, Engine controls, etc. This shall be done where primary mechanical,
hydraulic or electrical circuits of controls such as elevators, ailerons, rudder, flaps, etc.
are disturbed. Double check / duplicate inspection shall also be performed whenever
required by maintenance data during maintenance of aircraft / aircraft components.
2.24.2.4 Aircraft Towing & Taxiing
Technical ground support staff shall primarily perform aircraft towing with assistance
from maintenance personnel, under supervision of Aircraft Engineer (production)
concerned. Maintenance personnel involved in towing of aircraft shall be provided with
special training and issued with towing authorisation after practical demonstration of the
process. Chief Engineer (concerned) shall issue towing authorisations for particular
aircraft types, valid for a period of two years. A list of authorised personnel shall be sent
to Technical Assistant to Chief Engineer (Quality Assurance) for records.
Towing training shall include cockpit communication, aircraft braking, relevant aircraft
towing procedure, taxiway information, navigation lighting systems and APU starting /
shut-down including handling of emergencies.
In PIA Engineering & Maintenance, maintenance personnel shall not perform aircraft
taxiing. Taxiing shall be made only by flight crew members.
2.24.2.5 Technical Cleaning of Aircraft
Technical cleaning of aircraft on systems such as fuel, clean / used water, hydraulic and
pneumatic shall be performed against Aircraft Maintenance Manual requirements and
also as a result of inspections carried out during scheduled maintenance. Maintenance
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data shall be referred for procedures and materials used. Such cleaning tasks shall be
performed only by specialized-trained staff.
2.24.2.6 Jacking Up of Aircraft
Jacking up of aircraft shall be carried out as per Aircraft Maintenance Manuals for the
particular aircraft type. Aircraft level limits are observed through given procedures.
Appropriate certifying staff shall supervise the job, ensuring service dates and physical
condition of jacks prior to use.
2.24.2.7 Aircraft Weighing
Aircraft weight and balance check shall be carried out as per requirement of maintenance
program, work order or whenever deemed necessary. The check shall be performed in
accordance with the applicable maintenance data. Upon completion of the task, generated
maintenance records shall be archived by Technical Records section (concerned).
2.24.2.8 Ground and Flight Test
Ground and flight test is generally performed upon completion of base check. A flight test
will also be performed if a problem cannot be duplicated on ground by means of standard
maintenance checks, or if maintenance manual calls for it after a maintenance action.
In consultation with Chief Pilot Technical (Flight Operation), test flight plan shall be
defined. A test flight plan may also be defined in consultation with customer in case where
operator is different from PIA.
2.24.2.9 Extended Range Twin Engine Operations
Extended Range Twin Engine Operations (ETOPS) awareness and specialized training is
provided to the management and other maintenance personnel. All personnel intended to
be given B777 certification authorisations shall be provided ETOPS training on must-basis.
Procedures for ETOPS maintenance program shall be followed as per ETOPS manual,
controlled by Deputy Chief Engineer (Maintenance Program & Reliability).
2.24.2.10 Maintenance on Fuel Systems and Fuel Tank Safety
Fuel tank safety familiarisation training is provided to management and other maintenance
personnel. All personnel intended to perform maintenance on aircraft / aircraft components
in compliance of Critical Design Configuration and Control Limitations (CDCCL) tasks shall
be provided additional specialized training in fuel tank safety as well as associated
inspection standards and maintenance procedures issued by manufacturers.
2.24.2.11 Maintenance on Electrical Wiring Interconnection System (EWIS)
In order to improve awareness of all personnel associated with aircraft maintenance,
trainings on electrical interconnection system (EWIS) are provided for each workgroup
according to their job roles. Specialized training shall be provided to maintenance staff
directly working on aircraft electrical interconnection system (EWIS) to enhance their
competence level. Upon accomplishment of initial training, refreshers shall be conducted
through recurrent training session in relevant maintenance / support function areas.
MOE CHAPTER 2.24
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2.25
PROCEDURE TO DETECT AND RECTIFY MAINTENANCE ERRORS
2.25.1
PURPOSE
To describe PIA Engineering & Maintenance policies regarding the means for detecting
maintenance errors, identification of contributing factors and measures to avoid any
reoccurrence of similar errors during maintenance on aircraft / aircraft components.
2.25.2
PROCEDURE
Maintenance errors may be defined in number of ways and categorizing types of errors
can lead to solutions / remedial actions to prevent reoccurrence of similar errors. Each
maintenance error can be categorized to factors, contributing maintenance error such as
slip, mistake or violation of procedure, ignorance of maintenance data, etc.
Detection of maintenance errors can be accomplished with different means:
Any person in the Organisation, upon detection of maintenance error, shall inform
Aircraft Engineer / Deputy Chief Engineer (production) concerned to communicate
such error to Aircraft Engineer (Technical Services Engineering) concerned.
Investigations of flight delays / incidents / repeated defects, post base maintenance
failures, unscheduled component removals and post-maintenance test bench
failures of components by Technical Services Engineering (concerned).
Spot checks performed during aircraft / aircraft component maintenance.
Internal quality audit findings observed during product audits and forwarded to
Deputy Chief Engineer (Technical Services Engineering) concerned.
As policy, management functions must encourage reporting maintenance error by

personnel of the Organisation. Chief Engineer (Quality Assurance) shall ensure that no
punitive action shall be initiated against person reporting errors. Reporting Forms shall
be made available with Deputy Chief Engineer (Technical Services Engineering) and
error reporting shall always be considered as a positive action.
Aircraft Engineer (Technical Services Engineering) concerned shall initiate Maintenance
Error Report (Refer AMP 2-3 for sample), mentioning details of maintenance error and
proposed action plan. A copy of Maintenance Error Report, duly verified by Deputy
Chief Engineer (Technical Services Engineering) concerned shall be despatched to
Deputy Chief Engineer (Human Factors). Deputy Chief Engineer (Technical Services
Engineering) concerned shall retain originals for record, ensuring follow-up for training of
maintenance personnel (Refer AMP 2-3 for process flow).
Deputy Chief Engineer (Technical Services Engineering) concerned shall prepare a
monthly summary of all findings related to maintenance errors for feedback to Chief
Engineer (Quality Assurance) and Chief Engineer (production) concerned.
2.25.2.2 Line / Cabin Maintenance
Delay, incident and PIREP, particularly repeated defect, shall be investigated for root
cause by Deputy Chief Engineer (Technical Services Engineering) concerned in
coordination with Deputy Chief Engineer (planning) concerned. Maintenance error shall
be categorized and details of errors shall be entered in Maintenance Error Report.
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Deputy Chief Engineer (Technical Services Engineering) concerned shall develop action
plan against each maintenance error finding during line / cabin maintenance, which shall
include recurrent training session for concerned maintenance personnel to prevent
possible reoccurrence of such maintenance error. Action plan may include Technical
Service Requirement (TSR), One-time Inspection upon similar aircraft type or
equipment. Issuance of Quality Advisory / Technical Notice, revision of Task card, etc
shall be suggested to concerned, if required.
Action plan shall be followed-up by Deputy Chief Engineer (Technical Services
Engineering) concerned until it is accomplished, alongwith filing of Maintenance Error
Report and Action Plan for records.
2.25.2.3 Base Maintenance
Deputy Chief Engineer (Technical Services Engineering) concerned shall monitor
maintenance activities during aircraft base check and aircraft furnishing for any condition
that may lead to a maintenance error. Defects reported on final operation / system check
and PIREPS from first three post-check scheduled flights shall also be investigated for
maintenance errors.
Where a maintenance error is found, Aircraft Engineer (Technical Services Engineering)
concerned shall prepare Maintenance Error Report with details of occurrence. Deputy
Chief Engineer (Technical Services Engineering) concerned shall develop an action plan
against each report and follow-up the accomplishment. Records shall be maintained in
similar manner by Deputy Chief Engineer (Technical Services Engineering) concerned.
2.25.2.4 Overhaul Shops (Aircraft components including Engine & APU)
Deputy Chief Engineer (Technical Services Engineering) concerned shall investigate all
premature component removals and post-maintenance test bench failures (rework
conditions) for possible maintenance errors.
Where maintenance error is found, Aircraft Engineer (Technical Services Engineering)
concerned shall prepare a Maintenance Error Report with details of occurrence. Deputy
Chief Engineer (Technical Services Engineering) concerned shall develop an action
plan. Follow-up of plan accomplishment, preparation / submission of monthly report and
record management shall be carried out in similar manner as for Line and Base
Maintenance.
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2.26
Part- 145
SHIFT / TASK HANDOVER PROCEDURES
2.26.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding process of shift / task
handing over during aircraft / aircraft components maintenance.
2.26.2
PROCEDURE
Incharges of both incoming and outgoing shifts shall communicate at handing / taking
over, in an effective manner, for completion of continued maintenance activities. Aircraft
Engineer (production) concerned shall also participate in the process. In absence of
Incharge, senior most Aircraft Engineer available shall act as Incharge of the shift.
Handing / taking over takes place at shifts overlap timings. Line / Cabin maintenance
activities are being performed round-the-clock in three-shift pattern. Aircraft base checks
and aircraft component maintenance areas follow two-shift pattern and personnel are
called in night-shift due to any organisational requirement.
Shift handing over registers shall be used for recording of comprehensive details about
maintenance activities performed during the shift, instructions for coordination with other
sections and any leftover maintenance task, etc. Deputy Chief Engineer (production)
concerned shall review and signed the register on daily basis to ensure recording of
effective communication and if deemed necessary, may issue technical / administrative
instructions through same register for maintenance personnel.
Handing over register shall be maintained on monthly basis (one register per month) and
archived for a period of two years by Deputy Chief Engineer (production) concerned. In
case of loss or destruction, these registers may be utilised as input for reconstruction of
technical records.
2.26.2.2 Line / Cabin Maintenance Shift Handover
As a standard practice, remaining task / subtask in Technical Logbook, Cabin Logbook
and continuation sheets of aircraft shall be pursued. Shift handing over register shall be
used for other salient tasks, not recorded in logbooks or continuation sheets.
Format of register may vary in different sections in Line / Cabin Maintenance division,
but should contain following information alongwith acknowledgement signatures of
Deputy Chief Engineer (production) concerned:
Aircraft movement, manpower deployment and extended duty / over stay

Brief description of defects, handled during shift on different aircraft
Details / information of significance, that needs to be recorded
Open defects and reasons for carrying forward such defects
Instructions / information to next shift for any leftover maintenance task
Instructions from planning staff for any scheduled / unscheduled maintenance
Requirements from Technical Services Engineering
2.26.2.3 Base Maintenance Shift Handover

Format of handing over registers may vary in different sections of Base Maintenance
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division but should contain following information alongwith acknowledgement signature

of Deputy Chief Engineer (production) concerned on next working day:
Shift / Group, manpower deployment and extended duty / overstay

Details / information of significance, that needs to be recorded
Instructions for next shift regarding any leftover maintenance task
Instructions from planning staff for any scheduled / unscheduled maintenance
Requirements from Technical Services Engineering
2.26.2.4 Avionics Overhaul Shift Handover

Format of handing over register may vary in different sections of Avionics Overhaul
division but should contain following information alongwith acknowledgement signatures
AOG / critical items status / information

Manpower deployment
Brief description of shift activities
Information to be communicated to other sections by incoming shift
2.26.2.5 Power Plant Overhaul Shift Handover

Format of handing over register may vary in different sections of PowerPlant Overhaul
division but should contain following information alongwith acknowledgement signature
AOG / critical items status / information

Job descriptions as provided by outgoing shifts
Manpower deployment
Brief description of shift activities
Information to be communicated to other sections by incoming shift
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2.27
2.27.1
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PROCEDURES FOR NOTIFICATION OF MAINTENANCE DATA INACCURACIES

AND AMBIGUITIES, TO THE TYPE CERTIFICATE HOLDER
PURPOSE
To define PIA Engineering & Maintenance policies regarding management of notification
for inaccuracies / ambiguities in maintenance data, observed by maintenance personnel
during maintenance on aircraft / aircraft component, to Type Certificate / Supplemental
Type Certificate holder / Original Equipment Manufacturer (OEM).
2.27.2
PROCEDURE
Inaccuracy / ambiguity in maintenance data is defined as an inappropriate, incomplete or
doubtful maintenance instruction that may be noticed by maintenance personnel during
maintenance on aircraft / aircraft components. An inaccuracy / ambiguity, observed in
maintenance data must be notified to Type Certificate / Supplemental Type Certificate
holder / Original Equipment Manufacturer (OEM). Maintenance data shall cover all type
of documents referred in MOE Chapter 2.8.
For Task cards, Deputy Chief Engineer (Maintenance Program & Reliability) shall be
notified for inaccuracy / ambiguity. In case of Task cards / Work cards / Worksheets,
locally developed / derived from manufacturer maintenance data, inaccuracy / ambiguity
shall be notified for corrective measure to Deputy Chief Engineer (Development
Engineering / Technical Services Engineering) concerned shall be notified. Deputy Chief
Engineer (Quality Audit) shall be informed for remedial action in case of an inaccuracy /
ambiguity, observed in organisational procedure.
2.27.2.2 Notification Process
Whenever an inaccuracy / ambiguity in maintenance data is found during maintenance
on aircraft / aircraft component, Maintenance Data Inaccuracy Report (Refer AMP 2-4
for sample) in duplicate shall be raised. Deputy Chief Engineer (production) concerned
shall review nature of inaccuracy / ambiguity and coordinate with Deputy Chief Engineer
(Technical Services Engineering) concerned for possible modification in maintenance
instructions. Deputy Chief Engineer (Technical Services Engineering) concerned shall
report such inaccuracy / ambiguity in maintenance data to the manufacturer. For local
documents, Deputy Chief Engineer (concerned) shall be notified.
2.27.2.3 Maintenance Instructions Modification
Deputy Chief Engineer (production) concerned shall workout maintenance instructions
modification on interim basis for completion of maintenance task, until inaccuracy /
ambiguity is resolved. Maintenance instructions can be modified only if this will result in
equivalent or improved maintenance standards.
Modified instruction shall only relate as how to perform a particular maintenance task
and shall never be applicable to engineering design of any repair / modification or
Critical Design Configuration Control Limitations (CDCCL) items.
Aircraft Engineer (production) concerned shall demonstrate safe / appropriate execution
of proposed modification in maintenance instructions. Deputy Chief Engineer (Technical
Services Engineering) concerned shall verify demonstration / operational check and
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send report to Chief Engineer (Airworthiness Management).

Modified maintenance instructions shall be submitted to Type Certificate / Supplemental
Type Certificate holder / Original Equipment Manufacturer (OEM) for endorsement.
Deputy Chief Engineer (Technical Services Engineering) concerned shall incorporate
endorsed modified maintenance instructions in affected maintenance data for interim
period (Refer MOE Chapter 2.8 for details). All such modified maintenance instructions
must be used in following situations only:
Objective of maintenance data to be achieved in more practical / efficient manner

Maintenance cannot be performed by following provided maintenance instructions
Use of alternative tooling / equipment is necessary
2.27.2.4 Incorporation of Amendments

Upon receipt of modified maintenance instructions in form of Temporary Revision from
Type Certificate holder / Supplemental Type Certificate holder / Original Equipment
Manufacturer (OEM), Deputy Chief Engineer (Technical Publications & Records) shall
incorporate revision in maintenance data, superseding locally modified maintenance
instructions, if incorporated earlier. Deputy Chief Engineer (concerned) shall incorporate
correction in case of local documents.
2.27.2.5 Maintenance Data Modifications Records
Complete record of inaccuracies / ambiguities in maintenance data shall be maintained
by Deputy Chief Engineer (Technical Services Engineering) concerned. Records shall
include complete process from notification of inaccuracy / ambiguity to incorporation of
amendment in maintenance data with traceability for maintenance instructions identifying
any modification.
2.27.2.6 Customer Aircraft
In case of maintenance data provided by customer, inaccuracy / ambiguity discovered
shall be reported Maintenance Data Inaccuracy Report to Deputy Chief Engineer
(production) concerned, who shall review and send report to Deputy Chief Engineer
(Technical Services Engineering) concerned with copies of relevant maintenance data.
Deputy Chief Engineer (Technical Services Engineering) concerned shall inform the
customer for inaccuracy / ambiguity, observed in provided maintenance data. Whenever,
asked to process inaccuracy / ambiguity on behalf of customer, the Organisation shall
follow above-mentioned procedure under a customer work order.
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2.28
Part- 145
PRODUCTION PLANNING PROCEDURE
2.28.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding planning activities during
maintenance on aircraft / aircraft components.
2.28.2
PROCEDURE
PIA Engineering & Maintenance ensures through generalized and specific processes
that all scheduled maintenance shall be planned with regards to availability of required
trained personnel, tooling, test equipment, material, maintenance data and facilities.
Following information, to ensure effective production planning in the Organisation, shall
be furnished to all concerned as per applicability:
Monthly hangar visit plan

Daily aircraft movement schedule
Master man-hour plan
Major Item Change (MIC) sheets
Consolidated list of available tooling / equipment
Aircraft components and materials Status
Critical / AOG part list to overhaul shops
2.28.2.2 Organizing Shifts and Human Performance Limitations

PIA Engineering & Maintenance takes into account human performance limitations. For
this matter, duties should be scheduled on eight-hourly basis with maximum extension
upto 16 hours. Minimum rest between 2 duty cycles shall be limited to 12 hours.
Over and above, no maintenance personnel shall perform extended duty of 16 hours on
more than 2 occasions in any seven-days time period. Deputy Chief Engineer
(production) concerned shall take into account that no critical task shall be performed by
the person performing extended duty.
Deputy Chief Engineer (production) concerned shall ensure that during maintenance
work, shifts and teams are organized and provided with all required resources to ensure
completion of maintenance without undue time pressure.
2.28.2.3 Base Maintenance
Chief Engineer (Maintenance Operation Centre) shall plan and schedule fortnightly predock meetings to be attended by all concerned. Aircraft base checks shall be discussed
and planned two months in advance during such pre-dock meeting. Chief Engineer
(Engineering Business Development) shall communicate customer requirements for
availability of docks.
Inputs such as hangar visit plan, scheduled checks, applicable Airworthiness Directives /
mandatory modifications, Major Item Change (MIC) sheet, personnel and material
requirements shall be reviewed. Production plan shall be finalized for each check by
Chief Engineer (Base Maintenance) and shall be followed up by Deputy Chief Engineer
(Planning) concerned. Production plan base check shall encompass resources including
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material, manpower, tooling / test equipment, maintenance data, etc. required for a
particular base check.
Deputy Chief Engineer (Planning) concerned shall monitor timely execution of the
maintenance activities as per production plan. Daily production meetings shall be held to
review progress on base checks being performed. Progress on scheduled base
maintenance shall also be communicated to Chief Engineer (Maintenance Operation
Centre) for required actions and information.
2.28.2.4 Line Maintenance
Deputy Chief Engineer (planning) concerned shall plan production for assigned aircraft
type. Deputy Chief Engineer (planning) concerned shall organize provisioning of all
required resources to maintenance personnel during line maintenance activities.
Line maintenance activities are primarily based upon aircraft daily movement schedule.
Formulating leave rosters and trainings in advance, for each calendar year, ensures
manpower availability. Work package for check A and Work cards for other planned
engine / APU change are received from Technical Records Officer (concerned), at least
72 hours before planned check / task. All tasks shall be carried out under supervision of
Shift Incharge, available in each shift.
2.28.2.5 Aircraft Component Overhaul Shops
Deputy Chief Engineer (planning) concerned shall develop long-term plan, reviewed
every month, based upon Major Item Change (MIC) sheet, removals during base check
and inputs from PIA Aircraft Maintenance Management Information System (PAMMIS)
for aircraft components (LRUs) stock position.
Production plan shall include provisioning of resources to maintenance personnel. Such
production plan shall be approved by Chief Engineer (concerned) and followed up by
Deputy Chief Engineer (production) concerned.
Deputy Chief Engineer (production) concerned shall develop short-term production plan
to accommodate critical / AOG items demand. Deputy Chief Engineer (planning)
concerned shall provide feedback on production to Deputy Chief Engineer (Rotable
Planning). Progress on production plans shall be reviewed at each overhaul shop
through weekly meeting.
2.28.2.6 PowerPlant Overhaul
Deputy Chief Engineer (Schedule & Check Planning) shall provide scheduled engine /
APU removal forecast every month, which includes removals for next three months.
Deputy Chief Engineer (Planning) concerned shall develop production plan against
these scheduled removals and also cater for removals during base checks. Production
Plan shall also include provisioning of all resources to maintenance personnel.
Production plan shall be developed on monthly basis and reviewed in weekly meetings.
Deputy Chief Engineer (production) concerned shall attend weekly meetings. Deputy
Chief Engineer (Technical Services Engineering) Line Maintenance Aerospace shall
perform on-wing monitoring of engines to estimate any unscheduled removal.
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PART L2:
MOE Part L2
ADDITIONAL LINE MAINTENANCE

PROCEDURES
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MOE Part L2
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L 2.1
LINE MAINTENANCE CONTROL OF AIRCRAFT COMPONENTS, TOOLS,

EQUIPMENT, ETC.
L2.1.1
PURPOSE
To define PIA Engineering & Maintenance policies for management of components,
materials, tooling / equipment specific to line maintenance activities.
L2.1.2
PROCEDURE
In general, control of aircraft components, tooling / equipment and maintenance data, for
line maintenance activities shall be the same as for other areas of the Organisation.
Procedures applicable to Line Maintenance division as well as line stations, if specified
in MOE Chapter 5.3, are as follows:
MOE Chapter 2.1

MOE Chapter 2.2
MOE Chapter 2.3
MOE Chapter 2.4
MOE Chapter 2.5
MOE Chapter 2.6
MOE Chapter 2.8
MOE Chapter 2.19
L2.1.2.1 Additional Processes

Transfer of serviceable aircraft components from maintenance base to any line station
shall be performed by Parts Control section under supervision of Deputy Chief Engineer
(Rotable Planning).
Defective aircraft components, removed at line stations, shall be routed by Deputy Chief
Engineer (concerned) production for despatch to the base. As a policy, no unserviceable
component shall be despatched to the base on the same aircraft / flight from which it has
been removed at any line station.
Deputy Chief Engineer (concerned) production, at each line station, shall be responsible
for control of tooling / equipment and compliance of above-mentioned procedures at
respective line station.
Appendix IV to EASA Part-145 requirements specifies conditions for certifying staff at
line stations, which are covered by MOE Chapter 3.4.
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MOE CHAPTER L2.1
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L 2.2
LINE MAINTENANCE PROCEDURE RELATED TO SERVICING / FUELLING /

DE-ICING ETC.
L2.2.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding different procedures used
during line maintenance operation, such as:
L2.2.2
Aircraft servicing
Aircraft fuelling
Aircraft de-icing
PROCEDURE
L2.2.2.1 General
Specific maintenance procedures as detailed in MOE Chapter 2.24 shall be applicable to
Line Maintenance division as well.
L2.2.2.2 Servicing Procedure
Servicing shall be defined as cleaning / lubrication / replenishment of fluids, not involving
disassembly.
Servicing shall be performed during scheduled tasks in accordance with Aircraft
Maintenance Program (Transit / Daily / A checks, etc.). Task cards for servicing shall be
launched and archived by Technical Records section, in coordination with Aircraft
Engineer (Development Engineering / Technical Services Engineering) and Aircraft
Engineer (planning) concerned. Deputy Chief Engineer (Development Engineering /
Technical Services Engineering) concerned shall ensure update and traceability of the
documents. Servicing can also be carried out during unscheduled tasks.
Aircraft Engineer (production) concerned, in Line Maintenance division, is responsible to
fill in engine oil replenishment record in Aircraft Technical Logbook on each arrival of the
aircraft. Appropriate entries in check sheets / Task cards, if raised for particular ground
time of aircraft, shall also be filled and signed.
Servicing provided to customer aircraft shall be dependent on the nature of contract.
However, procedures detailed by customer / operator shall be applicable to third party
aircraft in addition to PIA Engineering & Maintenance procedures.
L2.2.2.3 Fuelling Procedure
a)
Refueling
For refueling an aircraft, Aircraft Engineer (production) concerned shall comply with the
following instructions to implement PIA operational procedures for refueling (corporate
responsibilities, safety measures, passenger information, etc.):
i.
Aircraft should be parked in open area, outside hangar, for any type of refueling.
Fuel quantity required for each flight shall be computed and raised on a Fuel
Indent Loading Instructions by flight operations. Such proforma is then sent to
Shift Incharge (Line Maintenance) at base and to Deputy Chief Engineer / Aircraft
Engineer (production) concerned at respective line stations.
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iii.
iv.
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Aircraft Engineer (production) concerned shall receive two copies of proforma from
the shift Incharge and raise refueling request to the refueling organisation.
Prior to refueling, fuel contamination check of source shall be carried out.
Aircraft Engineer (production) concerned shall certify fuel uplift slip raised by the
refueling organisation in duplicate.
One copy of fuel uplift slip and indent proforma, completed by Aircraft Engineer
(concerned) production, shall be attached with log slip detached from Aircraft
Technical Logbook at base or line station (green copy). Second copy of fuel up-lift
slip and indent proforma shall be kept in Aircraft Technical Logbook for reference
of the cockpit crew.
De-fueling
De-fueling of aircraft shall be restricted to minimum and is done when necessary for any
maintenance task or flight requirement. However, process for de-fueling should be as
follows:
i.
ii.
iii.
Aircraft Engineer (concerned) production, ensuring that aircraft is parked outside

hangar, shall inform de-fuelling company with written request on fuel requirement
slip.
Aircraft should be de-fuelled as per Aircraft Maintenance Manual.
Aircraft Engineer (production) concerned shall certify de-fuelling quantity slip raised
by refueling company, ensuring that all precaution are being observed.
L2.2.2.4 De-Icing
Due to warm weather conditions at the base, de-icing procedure is not applicable.
However, Deputy Chief Engineer (Rotable Planning) shall ensure that the de-icing
procedures as per IATA standards are clearly mentioned in each contract with Technical
Handling Agent at line station.
Line station audits carried out jointly by internal Quality Auditors and Pakistan Civil
Aviation authority surveyors shall verify procedures followed by contracted organisation
with regards to de-Icing of the aircraft.
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L 2.3
LINE MAINTENANCE CONTROL OF DEFECTS AND REPETITIVE DEFECTS
L2.3.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding line maintenance control of
defects and repetitive defects.
L2.3.2
PROCEDURE
L2.3.2.1 General
Procedure is applicable on PIA and customer aircraft. However, for customer aircraft,
procedure detailed in MOE chapter 4.2 shall be followed additionally.
Line Maintenance division shall perform all aircraft maintenance required, including
defect rectification and carry out necessary corrective actions that falls within the scope
of Line Maintenance division as and when requested by PIA flight operations, Quality
Assurance or the customer / operator.
Aircraft Technical Logbook shall remain primary document to record line maintenance
carried out on the aircraft. Deputy Chief Engineer (production) concerned shall perform
regular spot checks of Aircraft Logbook for PIA Fleet and take immediate corrective
measures against any discrepancy found.
Aircraft Technical Logbook shall have a page for Attention to Crew, inserted in the HIL
pocket. Notes on the page shall bear signature, date and certification authorisation
number of Certifying Staff. Aircraft Engineer (production) concerned, upon releasing
aircraft from the station, shall ensure that previous and irrelevant entries are crossed out
from Attention to Crew page in time, but shall remain legible upon such crossing out.
Each Logbook page has block on left hand side for reporting defects, observed during
maintenance by Aircraft Engineer (production) concerned and crew-generated reports,
logged upon flight / pre-flight observations. Aircraft Logbook shall be used for:
Recording aircraft defects and their rectifications

Crew liaison
Data source for defect analysis (by PIA Engineering & Maintenance)
L2.3.2.2 Defect Deferment and Minimum Equipment List (MEL)

Refer to general rules detailed in MOE Chapter 2.15 through 2.20. Aircraft Engineer
(production) concerned, holding appropriate certification authorisation, within applicable
scope of Minimum Equipment List (MEL), can defer the defect.
Aircraft Engineer (production) concerned shall follow MEL instruction for carrying forward
a defect and also refer to Despatch Deviation Procedure Guide. Deferment of defects on
aircraft shall be notified for the attention of Air Crew and Certifying Staff. This is meant to
inform, other line stations or the base, of the non-standard configuration / operation of a
system or aircraft component.
Information / instructions for determination of measure of unserviceable equipment and
systems, which may exist at commencement of a flight while still allowing safe operation
of affected aircraft, shall be provided in the form a Minimum Equipment List (MEL).
An MEL is issued on the basis of MMEL provided by Type Certificate holder. The
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customized MEL shall be sent to the Competent Authority for approval. MEL shall also
give a limit (Flight Hours, Flight Cycles, Landings and / or Calendar days), beyond which
aircraft shall be grounded and defect is to be rectified on must basis.
L2.3.2.3 Defect Reporting, Recurrent Defects, Repetitive Defects
Documents used for defect reporting rectification and certification together with routine
inspection documents shall be used for recording, statistical evaluation and information
purpose and kept by Technical Records section for further reference.
All Pilot Reported (PIREP) defects and their rectifications should further be recorded in
PIA Aircraft Maintenance Management Information System (PAMMIS) by Technical
Records section, according to individual aircraft, ATA chapter, system and sub-system to
facilitate critical study and analysis (Refer MOE Chapter 2.21). All entries on aircraft
Technical Logbook shall be made using Ball Point Pen, pressed hard and shall remain
legible even after crossing out.
Major defect and defect that show recurring cycle (identified as week area) or unusual
characteristics shall be picked up by Deputy Chief Engineer (planning) concerned in Line
Maintenance for critical study and suitable remedial actions.
Deputy Chief Engineer (planning) concerned shall also monitor situation closely until a
satisfactory solution is achieved and highlight recurring defects / defects requiring
immediate action to all concerned. Track records of such defects shall be maintained by
Deputy Chief Engineer (planning) concerned as part of production planning document.
Aircraft Engineer (Technical Services Engineering) concerned, shall also monitor
repetitive defect and suggest remedial action in form of Technical Services Requirement
(TSR) consequently. In addition to this, monthly defect statistics shall be presented by
Deputy Chief Engineer (Technical Services Engineering) concerned and where PIREP
rate exceeds the Alert Limit, shall notify concerned personnel for remedial action.
When the customer / operator reports any failure of system as a recurrent problem, then
the Customers Quality System management shall be informed of the corrective actions
taken by PIA Engineering & Maintenance for rectification of defect at the base (Refer
MOE Chapter 4.2).
L2.3.2.4 Release of Aircraft from Transit Station with Defect Covered Under MEL
In case, where defect is observed en-route, every possible effort should be made to
rectify it. Only, in exceptional cases, where defect cannot be rectified at line station and
does not affect safety of aircraft, it may be Carried Forward (C/F) in Aircraft Technical
Logbook for rectification at the base.
Carried forward defect shall be entered in the Carried Forward Items List in Aircraft
Technical Logbook. One copy (blue) of Log slip shall be placed in C/F (Carried Forward)
pouch in Aircraft Technical Logbook (Refer MOE Chapter 2.16).
L2.3.2.5 Release of Aircraft from Maintenance Base with Deferred Defect
When aircraft lands at maintenance base with a carried forward defect, all possible
efforts must be made to rectify the same. A defect may be carried forward while aircraft
is departing from maintenance base, but within repair intervals as mentioned in MEL
according to its category. Aircraft Engineer (production) concerned, upon releasing such
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aircraft with deferred defect, shall also enter carried forward defect in PIA Aircraft
Maintenance Management Information System (PAMMIS) for the information to all
concerned and record keeping purposes.
L2.3.2.6 Release of Aircraft from Outstation with Defect Not Covered Under MEL
Under normal circumstances, no such release shall be allowed, however in extreme
emergency, procedure is as follows:
a)
PIA aircraft
If an aircraft, at line station, is required to be released with carried forward defect, not
covered under the Minimum Equipment List (MEL), Chief Engineer (Quality Assurance)
must be informed immediately. Chief Engineer (Quality Assurance) alongwith Director
(Engineering & Maintenance) and Director (Flight Operations) shall study the defect and
determine impact on safety of aircraft. Chief Engineer (Quality Assurance) shall then
communicate such situation to the Competent Authority of aircraft registration.
When Chief Engineer (Quality Assurance) reaches to conclusion that the aircraft can be
released for flying to maintenance base, the case shall formally be presented to the
Competent Authority of aircraft registration for approval. Aircraft shall be released only
after obtaining approval from the Competent Authority of aircraft registration.
b)
Customer Aircraft
In case of customer aircraft, the Competent Authority of operator / customer aircraft
registration shall be contacted to obtain an approval for release. This procedure shall
only be followed to retrieve the aircraft back to maintenance base, ensuring that flight
safety is not compromised.
L2.3.2.7 Technical Delay

If there is a delay of more than 15 minutes beyond scheduled departure time, due to
technical / maintenance reasons, it shall be considered a Technical Delay. All technical
delays shall be analysed and the despatch reliability is re-established.
All delays of more than 15 minutes must be informed to the Deputy Chief Engineer
(production) concerned by Aircraft Engineer (production) concerned on Delay Report
form (Refer AMP 2-3 for sample). Deputy Chief Engineer (production) concerned shall
forward the report to Deputy Chief Engineer (Technical Services Engineering) Technical
Services for investigation of the technical delay.
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L 2.4
LINE PROCEDURE FOR COMPLETION OF TECHNICAL LOG
L2.4.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding completion of Technical
Logbook, an official document for recording aircraft defects and their rectification by Line
Maintenance personnel.
L2.4.2
PROCEDURE
L2.4.2.1 General
Operator documents prescribe requirement for logbook and recommends compulsory
existence of Aircraft Technical Logging system to:
Detail information about each flight, ensuring continued flight safety

Current aircraft Certificate of Release to Service
Current maintenance statement giving maintenance status
All outstanding deferred defect that affect operation of aircraft
Any necessary guidance instructions on maintenance support arrangement
Aircraft Technical Logbook contains following data:
Defect and its rectification

List and contents of deferred defects under MEL
Components removal / installation details
Notes for the attention of Crew when required
Engine and APU oil filling record
Certificate of Maintenance review (as applicable)
Aircraft release slip
L2.4.2.2 Handling of Logbook and Release to Service

Each maintenance Log slip contains one snag and its rectification with a provision for
two component changes. There shall be four copies of aircraft maintenance LOG slip:
Original
White
Stays in logbook
Copy 1
Blue
To identify Carried Forward defect
Copy 2
Green
To be removed at maintenance base & line stations
Copy 3
Pink
For entry in PAMMIS by Technical Records personnel
Flight reported / inspection snags, found during Transit / Turnaround / A checks and
rectifications, shall be entered in Aircraft Technical Logbook. For cabin defects, Cabin
Logbook shall be used. All Major Item Change (MIC) Sheet entries may only be closed
after appropriate entry is made in Aircraft Technical Logbook.
Aircraft Engineer (production) concerned, being certifying staff holding appropriate
certification authorisation, shall issue Certificate of Release to Service for aircraft. Prior
to the release to service is signed, certifying staff must ensure that entries made since
last release to service are closed, details of rectifications are complete in regard to Part
number, serial number, etc. and reference to maintenance data is made where required.
Aircraft Engineer (production) concerned is also responsible for the physical condition of
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the Technical Logbook folder specified for PIA Aircraft Technical logbooks.
Certifying staff shall enter details of check performed with appropriate reference to Task
cards / Work cards, if completed during particular check on the release Log slip (Refer
MOE Chapter 2.16 for details). For rectification of deferred defects, carried forward items
list shall be updated with relevant Log slip item number and certification authorisation
number.
For completion of Aircraft Technical Logbook on customer aircraft, MOE Chapters 2.16,
4.1 and 4.3 shall be referred.
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L 2.5
LINE PROCEDURE FOR POOLED PARTS AND LOAN PARTS
L2.5.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding management of pooled and
loan aircraft components.
L2.5.2
PROCEDURE
L2.5.2.1 General
Under International Airlines Parts Pool Arrangements, PIA Engineering & Maintenance
shall borrow / loan aircraft components at line stations and maintenance base under
mutual agreement with other EASA Part-145 Approved / Accepted Maintenance
Organisation. Such participation is indicated in Pool / Loan Booklet available at each line
station on PIA route map and in Line Maintenance offices at the base. Loaned aircraft
component shall be returned within a period of seven days.
At line station, Deputy Chief Engineer (production) concerned / Technical Handling
Agent shall be allowed to arrange pool / loan aircraft component from an EASA Part-145
Approved / Accepted Maintenance Organisation (Refer MOE Chapter 2.2 for details).
Aircraft Engineer (production) concerned either posted at line station or accompanying
the aircraft shall be responsible to follow this procedure. If no such personnel are
available, Technical Handling Agent shall be responsible for the process as per contract.
Before utilizing, pool / loan aircraft component shall be inspected to ensure its integrity,
compliance to documentation provided and availability of authorised released certificate
(EASA FORM 1) or other acceptable serviceable tag. When installing pool / loan aircraft
component, corrective action shall be entered in Aircraft Technical Logbook, listing item
as a pool / loan aircraft component and identifying aircraft component provider.
Where aircraft is grounded at line stations and components are not available with valid
EASA FORM 1, it shall be permissible to install a component without EASA FORM 1,
provided a valid Serviceable Tag is available and component is in acceptable physical
condition. Such installed component shall be removed within 30 flight hours or when
aircraft returns to maintenance base, whichever is earlier.
L2.5.2.2 Handling of Pool / Loan Parts
Information of pool / loan item installation on PIA aircraft, at International line station,
shall be communicated to Deputy Chief Engineer (Rotable Planning) via telex / e-mail by
Technical Handling Agent / Aircraft Engineer (production) concerned. Process detailed in
MOE Chapter 2.19 shall be followed, for return of aircraft component to the OWNER.
L2.5.2.3 Cannibalization
An aircraft component is referred to as cannibalized component when removed from an
aircraft / aircraft component (NHA Next Higher Assembly) as Serviceable for fitment
on another aircraft / aircraft component without performing any maintenance on said
component. Aircraft component shall only be cannibalized, when ensured that required
component is unavailable with Stockroom (concerned) and Flight Pack section.
Cannibalized aircraft component cannot be installed on customer aircraft. However, such
component can only be accepted from customer for fitment on its own aircraft / aircraft
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component with authorised released certificate (EASA Form 1), issued by customer.
Cannibalized aircraft component shall only be installed after ensuring the compatibility
through maintenance data. For cannibalization of an aircraft component / sub-assembly,
following may be different cases:
a)
Cannibalization from Aircraft

Aircraft Engineer (concerned) production shall generate Cannibalization Form (Refer
AMP 2-3 for sample) and hand over a copy to donor section for record. Another copy of
the form shall be sent to Deputy Chief Engineer (Rotable Planning) for validation of such
cannibalization and further action. Aircraft Engineer, performing cannibalization, must
attach Cannibalization Tag (Refer AMP 2-1 for sample) to cannibalized item or close to
location and shall make entries in Aircraft Technical Logbook of both aircraft.
b)
Cannibalization from Aircraft Component

An aircraft component / sub-assembly may be cannibalized from serviceable component
(NHA Next Higher Assembly), if available in shop, with prior consent of Deputy Chief
Engineer (production) concerned. Aircraft Engineer (concerned) production, requesting
cannibalization, shall generate Cannibalization Form and attach Cannibalization Tag to
donor item. Entries shall be made work package / worksheets of donor component and
Aircraft Technical Logbook. Cannibalization form shall be handed over to donor section
for record and restoration of component serviceability. Deputy Chief Engineer (planning)
concerned shall be informed for further action and follow-up.
c)
Cannibalization of LRU Sub-assembly from Stockroom

In case, where it is imperative to remove aircraft component / sub-assembly (LRU) from
another component (NHA Next Higher Assembly) in stockroom, Incharge Stockroom
(concerned) shall attach Cannibalization Tag and received Form with LRU Tracking /
Serviceable Tag of donor assembly. Such donor component shall be sent to concerned
shop by Incharge Stockroom (concerned), alongwith all documents / tags through Parts
Control section, for restoration of component serviceability.
d)
Cannibalization at Line Station

Before releasing an aircraft at line station, on which cannibalized aircraft component has
been installed, Deputy Chief Engineer / Aircraft Engineer (production) concerned shall
send information of cannibalized aircraft component including serial number to Deputy
Chief Engineer (Planning) concerned with a copy to Deputy Chief Engineer (Rotable
Planning) for further action. (Refer AMP 2-3 for process flow).
e)
LRU Tracking Procedure (Alternate Process)

Aircraft Engineer (production) concerned shall record cannibalization need in Parts
Control register, acquiring blank LRU Tracking Tag for filling cannibalization details in
Cannibalization portion of LRU Tracking Tag. Cannibalized component details shall be
recorded in Serviceable portion, whereas defective component details shall be recorded
in Unserviceable portion. Defective component and LRU Tracking Tag shall be returned
to Parts Control section for further processing.
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L 2.6
LINE PROCEDURE FOR RETURN OF DEFECTIVE PARTS REMOVED

FROM AIRCRAFT
L2.6.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding return of defective aircraft
components, removed from an aircraft, during line maintenance activities.
L2.6.2
PROCEDURE
L2.6.2.1 General
At the line station, defective aircraft component removal and tagging shall be performed
under the responsibility of Aircraft Engineer (production) concerned, either posted at
such line station or accompanying the aircraft. If no such personnel are available,
Technical Handling Agent shall be responsible for the process as per contract.
Procedure for returning defective aircraft component, removed from aircraft, shall be the
same as stated in MOE Chapter 2.19. If applicable, defective aircraft component shall be
despatched to outside contractor, following the process detailed in MOE Chapter 2.20.
L2.6.2.2 Flight Pack
Aircraft Flight Pack shall consist of aircraft components, material and tooling required for
rectification of defects at line stations. Such items shall be stored in containers, securely
placed in aircraft cargo hold. Selection of contents for Flight Pack shall be based on
Minimum Equipment List (MEL) for aircraft and the organisational in-service experience.
For ready reference, Flight Pack Items List shall be kept at a designated location in the
aircraft cockpit.
L2.6.2.3 Flight Pack Procedure
All maintenance personnel, utilizing any item from the Flight Pack, shall act in
accordance with the following set of instructions:
In rectification column of Aircraft Technical Logbook, Aircraft Engineer (production)
concerned shall make a clear entry by stating that particular aircraft component /
material has been used from Flight Pack for defect rectification. Aircraft component /
material, used from Flight Pack at line station, should be crossed out from Flight Pack
Item List. Flight number, sector, date, location, signature and certification authorisation
number must be mentioned against deletion. Aircraft Engineer (production) concerned
shall ensure that defective aircraft component is returned to maintenance base by
normal stores shipment. It is ensured that affected aircraft / flight are not used for
shipment of such defective aircraft component.
On arrival of aircraft at maintenance base, Flight Pack section under supervision of
Deputy Chief Engineer (Rotable Planning) shall review Aircraft Technical Logbook and
Flight Pack Item list. If any item is found consumed, same shall be drawn from
respective Stockroom (Refer MOE Chapter 2.3) and replenished accordingly.
L2.6.2.4 Amendments in Flight Pack List
Amendment for the content of Flight Pack Items list shall be initiated by Deputy Chief
Engineer (Line Maintenance) concerned in consultation with Deputy Chief Engineer
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(Rotable Planning) using form Request for Addition / Deletion of Aircraft Parts in Flight
Pack (Refer AMP 2-1 for sample).
Proposed changes shall be verified by Deputy Chief Engineer (Technical Services
Engineering) concerned, prior to submission to Chief Engineer (Quality Assurance) with
suggestions / recommendations, if any.
Chief Engineer (Quality Assurance) shall approve such amendment and copy shall be
sent to the Competent Authority of aircraft registration, for information. Approved
amendment shall be notified to Chief Engineer (Maintenance Operation Centre) for
incorporation of updates in Flight Pack Items list for particular aircraft type / registration.
Deputy Chief Engineer (Rotable Planning) shall ensure that revised Flight Pack Items
lists are available with appropriate Flight Packs.
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L 2.7
LINE PROCEDURE CONTROL OF CRITICAL TASKS
L2.7.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding control of the critical tasks
during line maintenance activities.
L2.7.2
PROCEDURE
MOE Chapter 2.23 states requirements regarding control of critical tasks. During line
maintenance, maintenance personnel in the Organisation shall follow same procedure.
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3.1
QUALITY AUDIT OF ORGANISATION PROCEDURES
3.1.1
PURPOSE
To define PIA Engineering & Maintenance policies for monitoring compliance with the
Part-145 requirements and organisational procedures through internal Quality Audits in
the Organisation.
3.1.2
PROCEDURE
3.1.2.1
Generalities
PIA Engineering & Maintenance through their Quality Assurance division shall perform
quality audits and feedback functions in a manner so as to ensure airworthiness of
aircraft / aircraft components and good maintenance practices by adhering to Part-145
requirements and organisational procedures.
Engineering Quality Assurance division shall, at all times, comply with the requirements
stated in the Part-145 requirements under Part 145.A.65. Independence of Quality
Assurance division is ensured through audits being performed by the authorised internal
Quality Auditors not responsible for any function being audited.
Deputy Chief Engineer (Quality Audit) shall prepare Quality Audit Plan (Refer AMP 3-1
for sample) on annual basis, covering all the Part-145 requirements and organizational
procedures. Audit plan shall be approved by Chief Engineer (Quality Assurance). Audit
plan shall also contain a number of surveillance / un-scheduled audits covering the
scope of Approval on sample basis and following areas:
Quality audits of organisational procedures on scheduled / un-scheduled basis,

alongwith review of Maintenance Organisation Exposition (MOE) and Associate
Maintenance Procedures (AMP).
Quality audits of aircraft / aircraft components covering each product line once
every 12 months.
In case, maintenance activities are performed round-the-clock (three-shifts
pattern), at least 25% of audits shall be carried out during evening / night shifts.
Authorized Aircraft Engineers (Quality Audit) shall perform audits in accordance with
Quality Audit Plan. Deputy Chief Engineer (Quality Audit) shall review the Audit plan
every six months for accomplishment and revision accordingly.
3.1.2.2
Principles of Quality Audits

Purpose of Quality Audit is to establish information on which PIA Engineering &
Maintenance can improve its performance. Principles of Quality Audits are not limited to
but driven from the Part-145 requirements alongwith audit guidelines provided by the
ISO 19011 standard. Audit process is divided into following steps:
a)
Preparation
Pre-audit meeting for each audit shall be administered through attendance of all
participating auditors (Refer AMP 3-1 for details). Deputy Chief Engineer (Quality Audit)
shall define objective, scope and criteria for the audit alongwith nomination of Lead
Auditor / Group Lead / Auditors. Previous NCRs of the particular division shall also be
reviewed. Initial intimation with the request for confirmation of availability on particular
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dates, shall be sent to Chief Engineer (concerned) for finalization of audit program /
schedule. Lead Auditor / Group Lead shall prepare checklists as per applicability matrix
of organisational procedures driven along side the Audit Plan. Upon confirmation,
finalized detailed audit program / schedule shall be sent to Chief Engineer (concerned).
b)
Audit Execution
Lead Auditor shall conduct the opening meeting with Auditee management. Audit shall
be performed on sample basis by conducting interviews, making observation and
checking records in accordance with predefined scope and criteria. Audit findings shall
be recorded with agreement of Auditee on the evidences seen during the audit.
Group Lead shall finalize Non-Compliance Report (AMP 3-1 for sample) against each
audit finding. Acknowledgement signature of Auditee shall be acquired prior to closing
meeting. In case of any conflict during audit activities, Group Lead shall immediately
report to nominated Lead Auditor for resolution. Chief Engineer (Quality Assurance) and
Deputy Chief Engineer (Quality Audit) shall be informed accordingly.
Lead Auditor shall conduct closing meeting with Auditee management to conclude audit
activity. Lists of findings and Non-Compliance Reports shall be handed over to Chief
Engineer (concerned).
c)
Post Audit Activity

Auditee shall propose corrective actions, against each Non-Compliance Report. Such
corrective action shall be submitted to Quality Auditor within seven working days from
date of closing meeting.
Group Lead shall evaluate corrective action for removal of finding / root cause and
implementation within the specified target closure date. Non-Compliance Report shall be
returned to Auditee with comments, if further details of corrective action or documentary
evidence are required for acceptance. Audit follow-up and verifications on corrective
actions shall be performed in consultation with Deputy Chief Engineer (Quality Audit).
Detailed Audit report for each audit shall be prepared by Deputy Chief Engineer (Quality
Audit) for perusal of Director (Engineering & Maintenance) and the Accountable
Manager.
3.1.2.3
Finding Levels
Non Compliance Report (NCR), raised against observed finding, during audit shall be
marked as Level 1 / Level 2 / Level 3 Finding in accordance with the EASA guidelines.
For Level 1 finding an immediate corrective action is must prior to resumption of
particular activity, found in non-compliance state. For Level 2, auditee shall be provided
with 60 days for the implementation of corrective actions. Level 3 findings shall be
observations or suggestions for improvement.
3.1.2.4
Audit Records
All records related to Quality Audits shall be archived in hard copies at Quality Audit
section for a period of at least two years after closure of each audit.
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QUALITY AUDIT OF AIRCRAFT
3.2.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies regarding internal Quality Audits of
aircraft and aircraft components in the Organisation.
3.2.2
PROCEDURE
3.2.2.1
General
Aircraft / aircraft components Quality Audit shall be focused on verifying compliance of
organizational procedures, competence of maintenance personnel, availability / use of
appropriate maintenance data / tooling and completion of maintenance records.
Aircraft Engineer (Quality Audit) shall perform sample audits of at least one product on
each product-line per year to ensure quality products resulting from effective compliance
of maintenance procedures. Annual Quality Audit Plan (Refer AMP 3-1 for sample) shall
also cover product audits on aircraft and aircraft components. Records of such product
audits shall be secured and archived in hard copies for a period of at least two years
after closure of particular audit. Audit process shall be same as for Organisation
procedures audit as described in this manual and shall not require any subcontracted
resources.
3.2.2.2
Aircraft Quality Audits

Deputy Chief Engineer (Quality Audit) shall develop annual product audit plan. Such
plan shall encompass Quality Audits of each type of aircraft covered in Organisations
approved scope of work for each maintenance check being performed in the
Organisation. Quality Audits of aircraft shall cover following areas alongwith samplebased verification of maintenance carried out on specific aircraft during a particular
check:
3.2.2.3
Aircraft cabin for emergency equipment, adequate appearance and satisfactory

operation of emergency systems
Aircraft exterior for condition of airframe / engines / APU and evident leakages
(hydraulic, fuel, water, etc)
Aircraft cockpit for emergency equipment availability, condition and labelling
Availability of aircraft documents, related to maintenance activities
Sufficiency of procedures resulting in good maintenance practices
Availability and use of appropriate maintenance data
Availability and use of recommended / approved tools and equipment
Completion of maintenance records in an effective and timely manner
Assessment for competence of personnel involved in maintenance activities
Awareness of human factors, performance and limitations in aircraft maintenance
Aircraft Component Quality Audits
Quality Audit plan shall define schedule of audits for aircraft components, encompassing
each product-line from the categories (C1 to C20) as per Organisations approved scope
of work as defined in this manual.
Quality Audits of aircraft components shall cover following areas alongwith sample-
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based verification of maintenance carried out on specific component during particular

scheduled / un-scheduled maintenance:
3.2.2.4
Aircraft components physical condition

Condition / serviceability status of work bench / work area
Sufficiency of procedures resulting in good maintenance practices
Availability and use of appropriate maintenance data
Availability and use of recommended / approved tools and equipment
Completion of maintenance records in an effective and timely manner
Assessment for competence of personnel involved in maintenance activities
Understanding of human factors, performance and limitations in aircraft component
maintenance
Unscheduled Aircraft and Aircraft Component Audits
Unscheduled aircraft and aircraft component audits may also be performed on the basis
of significant findings of previous product / procedure audits, parameters such as high
delay rate, more reworks, premature component removals, incidents / accidents and
requirements from the Competent Authority / Accountable Manager.
During verifications against corrective actions, Aircraft Engineer (Quality Audit) may
perform an unscheduled product audits (Refer AMP 3-1 for details). Non-Compliance
Report shall be raised against a finding during unscheduled audit. Audit process shall be
same as for scheduled audit but shall not require the opening / closing meeting
processes.
Records of unscheduled audits shall be secured and archived in hard copies for a period
of at least two years after closure of particular audit.
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3.3
QUALITY AUDIT REMEDIAL ACTION PROCEDURE
3.3.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding remedial (corrective) action
against non-compliances generated during internal Quality Audit, root cause analysis
and Management Reviews.
3.3.2
PROCEDURE
3.3.2.1
Corrective Actions
Deputy Chief Engineer (concerned), being Auditee, shall be responsible to propose and
implement corrective action against each Non-Compliance Report. Where required
resources are beyond authority of Deputy Chief Engineer (concerned), level shall be
raised to Chief Engineer (concerned) and upto Director (Engineering & Maintenance).
Proposed corrective action shall define actions to eliminate non-compliance and
prevention of recurrence. Corrective action plan against Level 1 findings must be
submitted to Quality Auditor within Twenty-four (24) hours. However, corrective action
plans against Level 2 findings shall be submitted within Seven (07) working days.
Corrective action plan for level 3 findings is not mandatory, however Auditee must reply
to the observations within Seven (07) working days for records of Quality Audit Section.
In case of any Level 1 finding, an immediate corrective action is the must prior to
resumption of any particular activity. Non-compliance closure time limit for Level 1 and
Level 2 findings shall not exceed seven (07) and sixty (60) calendar days, respectively.
Extension in closure time limit shall only be allowed in extreme / justified cases. Request
for such extension shall be submitted by Auditee, to Chief Engineer (Quality Assurance)
after getting consent from the office of Director (Engineering & Maintenance).
Quality Auditor shall only accept the proposed corrective action when satisfied that such
corrective action shall result in removal of root cause of finding and target closure date
for finding, specified in the Non-Compliance Report is being followed. Quality Auditor
may ask for further details of corrective action(s) or samples of documents referred in
the corrective action(s) from Auditee, before acceptance.
In case of any Level 1 finding, Quality Auditor shall process acceptance of submitted
corrective action plan within two (02) days. Whereas, for Level 2 finding, processing time
for acceptance shall be four (04) days after receipt of corrective action plan. A copy of
accepted Non-Compliance Report shall be sent to the concerned Auditee for record and
follow-up accordingly.
Upon acceptance of corrective action plan, Quality Auditor may subject closure of NonCompliance Report to verification of implemented corrective action. Verification against
Level 1 finding shall be performed immediately after implementation of corrective action.
In case of Level 2 findings, verification of implemented corrective action shall be planned
within 30 days past the closure 60 days period. Quality Auditor shall record the
verification plan and intimate the Auditee for such verification.
3.3.2.2
Root Cause Analysis

Whenever any finding is observed due to some action / activity of area beyond the scope
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of Auditee division or the finding demands corrective action implementation in areas

other than Audited section as well, Deputy Chief Engineer (Quality Audit), in coordination
with representatives from all concerned / related sections shall perform Root Cause
Analysis for such finding (Refer AMP 3-1 for details).
An effective corrective action shall be finalised by Deputy Chief Engineer (Quality Audit)
with consensus from one or more concerned / related sections. Chief Engineer (Quality
Assurance) shall issue Quality Alert / Advisory (Refer MOE Chapter 3.13 for details) for
corrective measures within the Organisation. Policy matters shall be forwarded to
Director (Engineering & maintenance) for issuance of Engineering Instructions in this
regards or to be taken as action item in Engineering Coordination meeting.
3.3.2.3
Audit reports
After conclusion of an audit, Deputy Chief Engineer (Quality Audit) shall submit an Audit
Report to the Accountable Manager through Chief Engineer (Quality Assurance). Each
audit report shall contain list of audit findings and summary of audit activities. Copy of
Audit report shall also be sent to Director (Engineering & maintenance) for review and
further necessary actions accordingly.
3.3.2.4
Management Reviews
Regular meetings between Deputy Chief Engineer (Quality Audit) and Group Lead /
Auditors shall be held to review progress on finalization of findings, corrective actions
and verifications. Both qualitative and quantitative analyses for each audit shall be
carried out for presentations during Management Reviews.
Findings and progress on corrective actions shall be discussed in Management Review
held, under the chair of Accountable Manager, every six month. Where Management
review is chaired by Director (Engineering & maintenance) the minutes shall be provided
to the Accountable Manager for his perusal. Root Causes and their possible corrective
measures shall also be presented in management reviews. All nominated management
personnel alongwith deputies and Quality Audit personnel shall attend such meetings.
Management review meeting shall also encompass progress on Human Factors training
programs and Ramp Inspections / Spot Checks.
Management Review proceedings shall be recorded and minutes of the meeting shall be
distributed to participants. Decisions made by the management shall be documented
and Chief Engineer (Quality Assurance), on behalf of the Accountable Manager, shall
pursue the required actions at different levels in the Organisation. Minutes shall be
archived, at Quality Audit section, for a period of at least two years from the date of
issuance of such minutes.
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3.4
CERTIFYING STAFF AND CATEGORY B1 AND B2 SUPPORT STAFF

QUALIFICATION AND TRAINING PROCEDURES
3.4.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding trainings and qualifications.
This procedure also defines issuance, revalidation, extension and withdrawal of the
certification authorisations for certifying staff related to the EASA Part-145 Approval.
3.4.2
PROCEDURE
3.4.2.1
General Procedure for Certifying Staff Qualification and Training

Certification authorisation shall be issued by Chief Engineer (Quality Assurance), clearly
defining Scope of such authorisation alongwith limitations (if any). Following shall be
verified prior to issuance of certification authorisation:
i.
ii.
iii.
iv.
v.
vi.
Nominee is holding the Pakistan CAA issued Aircraft Maintenance Engineer (AME)
License or Aircraft Engineers Inspection Authorization (AEIA) Class-I Company
Approval as per ICAO Annexure-1. In addition to qualification requirements, such
nominee has completed initial Human Factors and Aviation Legislation training
from an organisation acceptable to the Competent Authority.
Type training at a level corresponding to Part 66 Appendix III, for required scope,
has been provided to the nominees.
Minimum experience requirements of aircraft maintenance for initial issue shall be
5 years for line maintenance and 8 years for base maintenance.
For initial issue / renewal / extension / revalidation of certification authorisation,
nominee must be involved in at least six months of actual relevant aircraft / aircraft
component maintenance experience in consecutive two years on required scope.
Competence assessment related to certification authorisation scope by Deputy
Chief Engineer (Technical Services Engineering) concerned.
Required Continuation training has been provided in the last two years period on
organisational procedures, Human Factor and Aviation Legislation.
3.4.2.2 Basic and Type Trainings

Trainings for all personnel in the Organisation shall be managed through annual training
plan, approved by Chief Engineer (HR, Training & Automation). Deputy Chief Engineer
(HR, Training & Automation) shall enquire for any input from different areas for
development of annual training plan. Such plan shall include list of trainees, anticipated
training dates, trainings curricula, etc. (Refer AMP 3-2 for details).
Trainings shall be subcontracted to PIA Training Centre and syllabi for training shall be
approved by the Pakistan CAA. Classification of trainings shall be in accordance with the
ICAO Annexure-1 and recommendations of Original Equipment Manufacturer (OEM).
Type trainings at a level corresponding to the Specification 104, level III shall be based
on Appendix IV of the Part-145 regarding special conditions for certifying staff.
In general, induction training is arranged at vendors facility upon induction of new
aircraft / aircraft component. In addition to these type trainings on aircraft / aircraft
components, maintenance and associated equipment trainings shall also be conducted.
Basic trainings, as per the ICAO Annexure-1, are acceptable to the Pakistan CAA for
application of Aircraft Maintenance Engineer (AME) Licence in LWTR for applicable
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category. Type trainings, for aircraft maintenance, are acceptable to the Pakistan CAA
for AME Licence Type Ratings (applicable categories) and Aircraft Engineers Inspection
Authorization (AEIA) Class-I Company Approval.
Organisational procedures and human factors training shall be provided to certifying staff
and support staff involved in aircraft / aircraft component maintenance.
In the Organisation, acquiring Aircraft Maintenance Engineers (AME) Licence / Aircraft
Engineers Inspection Authorization (AEIA) Class-I Company Approval alone, does not
authorise maintenance personnel for certification, unless issued with a certification
authorisation by Chief Engineer (Quality Assurance). Certification authorisation must
state a clear definition / identification for scope of authorisation and its limitations.
3.4.2.3 Experience Record
Experience Record book (Refer AMP 3-2 for sample) introduced by the Pakistan CAA
under reference CAA / 2228 / AW shall be used by maintenance personnel, working on
aircraft / aircraft component, to endorse work experience. This conforms to requirement
for proper experience verification, laid down by the Pakistan CAA for qualification
examination (AME Licence / Company Approval). Such relevant experience of at least
six months shall also be submitted for initial issue of certification authorisation.
Certifying Staff Experience Record Book (Refer AMP 3-2 for sample) shall be used by
certifying staff to establish concurrency of relevant experience on scope of certification
authorisation and must be submitted at renewal / extension / revalidation in original for
the verification purposes.
3.4.2.4 Continuation Training
PIA Engineering & Maintenance shall ensure that certifying staff shall be provided with
regular trainings on the Part-145 requirements, organisational procedures, aviation
legislation, human factors and relevant technological updates.
Each certifying staff shall be provided with continuation training in every two-year time.
Duration of training shall depend upon specific requirements for each type / category.
Essential topics to be covered in continuation training are as follows:
i.
ii.
iii.
iv.
EASA Part-145 requirements

Relevant technology updates (aircraft / aircraft components)
Maintenance Organisation Exposition (relevant organisational procedures)
Aviation Legislation and Human factor training as per Part-66
Deputy Chief Engineer (HR, Training & Automation) shall prepare an annual programme
for certifying staff continuation training. Chief Engineer (HR, Training & Automation) shall
approve the programme and monitor progress of continuation trainings. Training
programme shall include following information for each certifying staff:
Name, Staff / Authorisation No., location, etc. of all certifying staff to be trained
(Group-wise nomination is preferred, according to scope of authorisation)
Anticipated training dates
Contents / syllabi of such trainings shall be based on the following:
Amendments / Changes in the regulations from the Authorities
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Changes in organisational procedures, feedback on procedural trainings

Human factor issues, incident reports and audit findings (internal / external)
Airworthiness Directives, Service Bulletins, Service Letters, etc
Quality Alerts / Advisories and Technical Notices
Relevant technology updates through technical bulletins / seminars
Continuation training shall be accomplished through an amalgamation of classroom

sessions and dissemination of information through recurrent training and issuance of
technical publications such as Quality Alerts / Advisories, Technical Notices, Human
Factors Bulletins, etc.
Training material for the Part-145 requirements, organisational procedures and Quality
Alerts / Advisories shall be formulated by Deputy Chief Engineer (Quality Audit). Chief
Engineer (Quality Assurance) shall approve syllabus and nominate personnel to impart
such trainings. Deputy Chief Engineer (HR, Training & Automation) shall archive all
training records.
Relevant technology updates such as Airworthiness Directives / Service Bulletins / other
modifications and Technical Notices shall be discussed during Recurrent Training
sessions, held in every section on scheduled basis. Such trainings shall be imparted as
per scope of certification authorisations for a particular group of certifying staff.
Deputy Chief Engineer (production) concerned, in close liaison with Deputy Chief
Engineer (Technical Services Engineering) concerned, shall perform training need
analysis for other maintenance / support staff and plan such trainings against sectional
manpower. Shift / leave rosters shall also be reviewed so that no staff is overlooked,
while planning these sessions. Plan shall be reviewed after six months to address
deviations (if any) and accommodate personnel, who could not be scheduled for such
training previously.
Deputy Chief Engineer (production) concerned shall submit nominal roll of recurrent
training attendees to Deputy Chief Engineer (HR, Training & Automation) on monthly
basis. Such records shall be used for verification of continuation training during issue /
extension / revalidation of certification authorisation. All sectional Incharges shall keep
copies of training records, being an auditable document.
3.4.2.5 Feedback System for Continuation Training
A feedback system shall be established to collect observations from certifying staff on
adequacy of methods, contents and implementation of training in concluding session of
continuation training. Feedback, alongwith audit findings, shall be taken as an input for
review of training curricula / durations. Review shall be carried out on yearly basis.
Continuation training shall also be utilised to get feedback on adequacy of organisational
procedures and their implementation in actual maintenance environment. All feedback,
obtained from such training, shall be forwarded to Chief Engineer (HR, Training &
Automation) on monthly basis. Anticipated procedural changes shall be forwarded to
Chief Engineer (Quality Assurance) office.
3.4.2.6 Issuance of Certification Authorisation
Deputy Chief Engineer (production) concerned shall raise the request for certification
authorisation to maintenance personnel on Assessment Form (Refer AMP 3-2 for
sample). It shall be ensured that nominee is involved in at least six months of actual
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relevant aircraft / aircraft component maintenance experience in last consecutive two

years on required scope of certification authorisation. Same shall be verified by
concerned Technical Services section through Experience Record Book being
maintained by maintenance personnel.
Request for certification authorisation shall provide particulars of maintenance staff and
scope / limitations (if any). Such form shall be submitted to Deputy Chief Engineer (HR,
Training & Automation) for verification of initial / continuation trainings and onward
despatch to Deputy Chief Engineer (Technical Services Engineering) concerned.
Upon receipt of verified form, Deputy Chief Engineer (Technical Services Engineering)
concerned shall assess the candidate against required scope of authorisation and
forward completed form and TSE Experience Records Book certificate to Technical
For candidate, who could not qualify such verification / assessment at any stage, Deputy
Chief Engineer (concerned) shall immediately return Assessment Form to the Initiator
with appropriate remarks / findings, keeping a copy for records.
Each signatory shall retain / archive a copy of Assessment Form prior to its despatch to
next section during assessment process. Technical Assistant to Chief Engineer (Quality
Assurance) shall forward the case to Chief Engineer (Quality Assurance) for approval.
Chief Engineer (Quality Assurance) shall issue certification authorisation (Refer 3-2 for
sample), defining the scope / limitations of authorisation (if any). Upon issuance of
certification authorisation, original Assessment Form with appropriate remarks, shall be
archived by Technical Assistant to Chief Engineer (Quality Assurance) in individuals
record file. A copy of certification authorisation shall be recorded in certifying staff record
file (Refer MOE Chapter 3.5 for details).
Following information shall be given on each individual authorisation:
Name of the certifying staff (Aircraft Engineer)

Scope of authorisation
Limitations (if any)
Certifying staff shall also be issued with authorisation stamp bearing the certification
authorisation number. It is the prime responsibility of stamp holder to make all possible
efforts for security against any loss or misuse of such stamp.
Certifying staff, upon query, shall present certification authorisation to the Competent
Authority within 24 hours. Validity of certification authorisation, issued to individual, shall
be clearly mentioned on the authorisation. In general, certification authorisation shall be
issued for a period of two years to all certifying staff.
3.4.2.7 Revalidation of Certification Authorisation
Revalidation of certification authorisation shall be performed every two years from date
of issue, unless otherwise mentioned on authorisation. In order to rationalize revalidation
process, authorisations for Line / Base Maintenance certifying staff, are linked with
Aircraft Maintenance Engineer (AME) Licences being renewed on two-year basis by the
Pakistan CAA.
Revalidation request shall be initiated by Deputy Chief Engineer (production) concerned,
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provided following requirements have been fulfilled during last two-year period:
i.
ii.
Certifying staff (concerned) has been involved in utilising relevant authorisation for
a period of at least six months, covering entire scope of issued authorisation
No significant discrepancy is reported against the individual
Certifying staff shall utilize Certifying Staff Experience Record Book to demonstrate
concurrency of relevant experience on scope of certification authorisation and submit
original record at revalidation to Deputy Chief Engineer (Technical Services Engineering)
concerned for verification.
Revalidation of certification authorisation shall be processed in a similar manner to that
of initial issue and shall be limited to previous scope of the authorisation.
3.4.2.8
Extension in Scope of Certification Authorisation
Extension in the scope of certification authorisation shall be requested by Deputy Chief

Engineer (production) concerned, on Assessment Form, for certifying staff enhancing
technical qualification and fulfilling other applicable requirements.
Request for extension, providing particulars of certifying staff and scope / limitations (if
any), shall be submitted to Deputy Chief Engineer (HR, Training & Automation) for
verification of continuation trainings and onward despatch to Deputy Chief Engineer
(Technical Services Engineering) concerned.
Upon receipt of verification, Deputy Chief Engineer (Technical Services Engineering)
concerned shall assess certifying staff against new scope of authorisation and forward
completed form to Technical Assistant to Chief Engineer (Quality Assurance).
For candidate, who could not qualify such verification / assessment at any stage, Deputy
Chief Engineer (concerned) shall immediately return Assessment Form to the Initiator
with appropriate remarks / findings, keeping a copy for records.
Each signatory shall retain / archive a copy of Assessment Form prior to its despatch to
next section during assessment process. Technical Assistant to Chief Engineer (Quality
Assurance) shall forward the case to Chief Engineer (Quality Assurance) for approval.
Chief Engineer (Quality Assurance) shall issue a revised certification authorisation to
certifying staff, defining total scope / limitations (if any). Upon issuance of the revised
certification authorisation, original Assessment Form with appropriate remarks, shall be
archived by Technical Assistant to Chief Engineer (Quality Assurance).
3.4.2.9 Limitation, Suspension and Revocation of Certification Authorisation
Whenever any condition for revalidation of certification authorisation is not met, or for
any reason, on rationale after due investigation, such authorisation can be limited /
suspended / revoked by the Chief Engineer (Quality Assurance).
Any of the following conditions may lead to limitation / suspension / revocation of
certification authorisation:
Certification has been performed for an aircraft / aircraft component beyond the
scope / limitation of authorisation.
Upon exclusion of an aircraft type from scope of work, approved by the Competent
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Authority. Certification Authorisation bearing authorisation scope for only the type
being excluded should be revoked.
Continuation training has not been provided to the Certifying Staff during last two
consecutive years.
Certifying Staff has not been found utilising the issued authorisation for at least six
months in the last two consecutive years. Failing in competence assessment may
also be a reason.
In any of above cases, Chief Engineer (Quality Assurance) shall decide for limitation /
suspension / revocation. Technical Assistant to Chief Engineer (Quality Assurance) shall
notify for decision to concerned individual, through Deputy Chief Engineer (production)
concerned. A copy of this notification shall be placed in individuals record file.
In case of limitation, revised certification authorisation shall be issued, upon return of
previous one. If certification authorisation is suspended / revoked, certifying staff must
return issued authorisation to Technical Assistant to Chief Engineer (Quality Assurance)
for amendment of certifying staff record.
Re-issuance of suspended / revoked authorisation shall be processed in a similar
manner as for the initial issuance of certification authorisation.
3.4.2.10 Withdrawal of Certification Authorisation
Certifying staff resigning from service or leaving Organisation, certification authorisation
shall be withdrawn. Upon such withdrawal, certifying staff shall be asked to return the
issued certification authorisation alongwith the authorisation stamp for clearance from
Aircraft Engineer holding certification authorisation, on promotion to the cadre of Deputy
Chief Engineer, shall also return his authorisation alongwith issued authorisation stamp
to Technical Assistant to Chief Engineer (Quality Assurance). An acknowledgement
received from this office shall be submitted by the individual to the Deputy General
Manager (HR) Engineering for confirmation of his new designation.
Upon transfer to any other section / station, certification authorisation shall be withdrawn.
Revised authorisation may be issued to certifying staff (concerned), if required. Chief
Engineer (concerned) shall inform Chief Engineer (Quality Assurance) for transfer,
promotion, resignation, retirement, etc. of certifying staff at the earliest but not later than
three working days.
Technical Assistant to Chief Engineer (Quality Assurance) shall amend certifying staff
record (Refer MOE Chapter 3.5 for details) for certification authorisation withdrawn and
archive all returned authorisations, acknowledgements and stamps.
3.4.2.11 Specific Procedure for Certifying Staff Qualification on Aircraft < 5700 kg
Since intended scope of work of PIA Engineering & Maintenance does not include any
aircraft with MTOW less than 5700 kg, no such procedure / requirement is applicable.
3.4.2.12 Specific procedure for Certifying Staff Qualifications on Aircraft > 5700 kg
Upon receiving initial training (basic / type trainings) and obtaining applicable aircraft /
aircraft component maintenance experience, maintenance staff shall be eligible to apply
for AME Licence / AEIA Class-I Company Approval examination, on prescribed form to
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either the Pakistan CAA / Engineering Quality Assurance, through proper channel.
Curricula of initial (basic) trainings cover following subjects:
Mathematics, Physics, Metallurgy, Electricity, Non-Destructive Testing, etc

Basic aerodynamics, structures, thermodynamics, digital technology, etc
Introduction to aircraft systems
Air legislation and Human factors
Qualifications shall be Aircraft Maintenance Engineers (AME) Licence issued by the

Pakistan CAA or Aircraft Engineers Inspection Authorization (AEIA) Class-I Company
Approval issued by Chief Engineer (Quality Assurance). Aircraft Maintenance Engineers
(AME) Licence shall be the prerequisite for promotion of maintenance personnel to the
cadre of Aircraft Engineer in PIA Engineering & Maintenance.
Endorsement of the Aircraft Type certification shall be issued by the Pakistan CAA on
B737-300, A310-300, B777-200 / -300. Aircraft Maintenance Engineers (AME) Licence
is valid for a period of two years and shall be renewed by the Pakistan CAA subject to
compliance with conditions that licence holder has been engaged in maintenance related
activities of particular type for a period of at least six months during last two years.
Application for renewal of Aircraft Maintenance Engineers (AME) Licence shall be
submitted to Technical Assistant to Chief Engineer (Quality Assurance) for verification
and onward submission of application alongwith Aircraft Maintenance Engineers (AME)
Licence (booklet) to the Pakistan CAA. Renewal application for licence shall be received
two months in advance from date of expiry of particular licence.
3.4.2.13 Specific Procedure regarding certifying staff of Aircraft Components
Aircraft Engineers Inspection Authorisation (AEIA Class-I) Company Approval shall be
issued by Chief Engineer (Quality Assurance) for aircraft components in overhaul shops.
Company Approval shall be the prerequisite for promotion of maintenance personnel to
the cadre of Aircraft Engineer in PIA Engineering & Maintenance.
Maintenance personnel, involved in aircraft component maintenance, shall be provided
complete applicable initial training (basic / type trainings) and experience requirement for
particular Company Approval category (Refer AMP 3-2 for details). Company Approvals
categories and training / experience requirements are referred in General Engineering
Manual (GEM).
Selected personnel shall complete Basic and Type trainings, in respect of initial issue of
certification authorisation as per MOE 3.4.2, described earlier and as per requirement for
each Company Approval category. Curricula of these trainings shall cover following,
depending on category of approval:
Basic mathematics, physics, metallurgy, electricity, non-destructive testing, etc

Basic aerodynamics, structures, thermodynamics, digital technology, etc
Air legislations and Human factor
Introduction to aircraft systems / components, related to scope
Maintenance personnel shall gain practical experience, defined for Company Approval
category, on particular equipment. Deputy Chief Engineer (production) concerned shall
manage for provision of trainings / practical experience.
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3.4.2.14 Comparison of PIA Licensing system with Part 66:

Maintenance staff working in Line / Base Maintenance, upon fulfilment of minimum
requirements, shall acquire Aircraft Maintenance Engineers (AME) Licence as described
in the Pakistan CAA Airworthiness Notices No. 34 / 2000 and 35 / 2000. Following is the
brief comparison of PIA licensing system and Part 66:
Part 66 Categorization
PAKISTAN CAA
Categorization
Explanation and Limitations
Cat A: Line maintenance

certifying mechanic
No provision
The Pakistan CAA does not qualify certifying

staff in this Part 66 Category.
Cat B1: Line Maintenance

certifying technicians
Mechanical
Cat A, Airframe
Scope limited to Airframe, defined in AMP 3-2.
Cat C, Engines
Scope limited to Engine, defined in AMP 3-2.
Cat X, Electrical
Scope limited to Electrical, defined in AMP 3-2.
Cat B2: Line Maintenance

Scope limited to Instruments / AFCS, defined in
Cat X, AFCS Instruments
certifying technicians AMP 3-2
Avionics
Scope limited to Radio / Radar as defined in the
Cat R, Radio
AMP 3-2.
Cat C: Base Maintenance
certifying engineers
Note 1:
Not defined separately
See Note 1 below
Although not defined separately, certifying staff shall be authorised by the

Pakistan CAA for issuance of Certificate of Maintenance Review (C of MR).
Aerospace:
Avionics:
Radio:
MOE CHAPTER 3.4
Qualified in both A & C categories for aircraft type.

Qualified in both X categories (Electrical & AFCS Instruments) for
aircraft type.
Qualified in both Radio and Radar categories for aircraft type.
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3.5
CERTIFYING STAFF AND CATEGORY B1 AND B2 SUPPORT STAFF

RECORDS
3.5.1
PURPOSE
To describe PIA Engineering & Maintenance policies, regarding control for records of
certifying staff.
3.5.2
PROCEDURE
3.5.2.1
General
Control of List of Certifying Staff (Refer MOE Chapter 1.6 for details) and management
of records for all technical qualifications and Authorisations issued in the Organisation is
prime responsibility of Technical Assistant to Chief Engineer (Quality Assurance).
A separate file shall be maintained for all certifying staff and authorised personnel
including those with limited scope of authorisations.
3.5.2.2
Record Files
Record files shall be traceable by individuals staff numbers. Following minimum
information of each certifying staff shall be recorded to complete the file:
Name
Date of birth
Experience
Aircraft maintenance license / Class-I company approval relevant to authorisation
All relevant trainings completed
Scope of Certification Authorisation with limitations, if any
Date of issue of first Authorisation
If appropriate expiry date of Authorisation
Identification Number of Authorisation
Upon receipt of a change in any of the above information for a certifying staff, the file of
the particular individual shall be updated accordingly. An authorised access to records
shall be maintained for a minimum number of personnel to ensure that records cannot
be altered in an illicit manner or accessible to an unauthorised person.
Copies of certificates (basic / type) and continuation training record shall be maintained
by Deputy Chief Engineer (HR, Training & Automation). Technical Assistant to Chief
Engineer (Quality Assurance) shall archive the Assessment forms alongwith other
records (Refer MOE 3.4 for details).
Record shall be kept for a minimum of three years after certifying staff has ceased
employment with PIA Engineering & Maintenance or Certification Authorisation has been
withdrawn / revoked. Certifying staff, upon request, shall be given a secured access to
their own record. A copy of such record shall be provided to individual, upon request,
while leaving the Organisation.
Technical Assistant to Chief Engineer (Quality Assurance) shall ensure that free access
to such records has been provided to the Competent Authority, during audits of record
system or competence assessment process for a particular certifying staff.
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3.6
QUALITY AUDIT PERSONNEL
3.6.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies regarding the selection / training /
qualification of Quality Audit personnel and management of audit authorisations.
3.6.2
PROCEDURE
3.6.2.1
General
Chief Engineer (Quality Assurance) shall authorise Aircraft Engineers (Quality Audit),
upon fulfilling training requirements, to perform independent Quality Audits as per annual
Quality Audit Plan (Refer MOE Chapter 3.1).
Deputy Chief Engineer (Quality Audit) shall supervise Aircraft Engineers (Quality Audit)
for performing procedure / product audits. Deputy Chief Engineer (Quality Audit) shall
nominated auditors, keeping in view the effective handling of audits workload within due
schedule (Refer AMP 3-1 for details).
3.6.2.2
Selection of Quality Auditors

Function of audits in PIA Engineering & Maintenance shall not be subcontracted to any
other organisation. Quality Auditors shall be selected among Aircraft Engineers within
the Organisation, possessing appropriate academic / technical knowledge, commitment
and aptitude. In order to ensure independence, Quality Auditors shall not perform any
type of Certification during their stay in Quality Audit section. Selection shall be made on
approved criteria. Following shall be the attributes, defined by the Organisation, for
Quality Audit personnel:
(Quality Audit)
Educational Level
Science Graduate
Engineering / Science Graduate
Experience
Aviation Experience
Consulting / Management
Specific Knowledge
Quality Standards
Aviation Legislation
Organisational processes
Aircraft Technical (Type)
Additional Skills
Presentation
Training
Auditing
Computing / Networking
Communication
Negotiating
3.6.2.3
Aircraft Engineer
(Quality Audit)
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Training of Quality Auditors

Aircraft Engineer (Quality Audit) shall be trained and qualified prior to perform an audit.
Trainings shall be based on knowledge of Aviation Legislation, applicable regulations,
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organisational procedures, audit processes and techniques. Basic training shall include
comprehension of Maintenance Organisation Exposition (MOE) / Associate Maintenance
Procedures (AMP). Such trainings shall enable Aircraft Engineer (Quality Audit) to
monitor compliance of Part-145 requirements, identifying non-compliances in an
effective, impartial and timely manner.
For reasons of integrity and objectivity, Aircraft Engineer (Quality Audit) shall be given
opportunities to enhance technical qualification at par with other maintenance personnel
in the Organisation. Upon fulfilling applicable requirements, Aircraft Engineer (Quality
Audit) shall be eligible to acquire technical qualification (AME Licence / AEIA Class - I
Company Approval), thus keeping abreast with other Aircraft Engineers. To facilitate
aircraft / aircraft components product audits, technical trainings shall be provided to
Aircraft Engineer (Quality Audit) on priority basis.
Continuation / Recurrent training, with respect to Part-145 requirements, organisational
procedures and aviation legislation, shall be provided to each Aircraft Engineer (Quality
Audit) upon receipt of an amendment in the requirements or procedures.
In view of application of human factors / performance issues, Aircraft Engineer (Quality
Audit) must receive human factors initial / continuation training. Such training shall be of
sufficient duration in each two-year period in relation to relevant Quality Audit findings
and other internal / external sources of information available to the Organisation on
human errors in maintenance.
3.6.2.4
Issuance of Audit Authorisation

Deputy Chief Engineer (Quality Audit) shall prepare a case for audit authorisation,
nominating personnel upon successful completion of initial training and required number
of audits as Observer. After assessment, Chief Engineer (Quality Assurance) shall issue
audit authorisation to Aircraft Engineer (Quality Audit).
Aircraft Engineer (Quality Audit) shall also be issued with an authorisation stamp bearing
a unique audit authorisation number. It is prime responsibility of stamp holder to make all
possible efforts for security against any loss or misuse of such stamp.
Aircraft Engineer (Quality Audit), upon query, shall present such Authorisation to the
Competent Authority within 24 hours. Audit authorisation, issued to individual, shall be
valid for a period of two years from the date of issue.
3.6.2.5
Revalidation of Audit Authorisation

To maintain audit authorisation, Aircraft Engineer (Quality Audit) shall perform audits on
regular basis. Lead Auditor shall perform audits in the capacity of Lead Auditor / Group
Lead alongwith the follow up.
Audit authorisation shall be revalidated every two years from date of issue. Request for
revalidation shall be made by Deputy Chief Engineer (Quality Audit), upon assessment
of competence and continued utilization of audit authorisation.
3.6.2.6
Revocation of Audit Authorisation

Whenever condition for revalidation of audit authorisation is not met or for any reason on
rationale after due investigations, such Authorisation shall be suspended / revoked by
Chief Engineer (Quality Assurance) and concerned Quality Auditor shall be notified for
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such suspension / revocation, in writing. A copy of such notification shall be placed in

individuals record file.
3.6.2.7
Withdrawal of Audit Authorisation

Resignation / retirement from service of the Organisation, transfer to other location for
new assignment, issued audit authorisation shall be withdrawn. Upon such withdrawal,
the individual shall return Authorisation alongwith issued stamp to prior to the clearance
from Deputy Chief Engineer (Quality Audit).
3.6.2.8
List of Quality Audit Personnel Performing Audits

Deputy Chief Engineer (Quality Audit) shall control and maintain record files and Audit
Logbooks for Quality Auditors with following information:
Name
Date of Birth
Academic Qualifications
Technical Qualifications
Trainings (subject, dates, duration) and certificate copies
Lead Auditor status (Y/N)
Number of Audits performed
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3.7
QUALIFYING INSPECTORS
3.7.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies regarding training and qualification of
Inspectors in the Organisation. Inspectors shall be the following personnel:
Aircraft Engineer (QA) Maintenance

Store Quality Inspectors (incoming stores inspection)
3.7.2
PROCEDURE
3.7.2.1
Aircraft Engineer (QA) Maintenance

Aircraft Engineer holding valid AME Licence / AEIA Class I Company Approval,
formerly working in aircraft / aircraft maintenance areas, are eligible to become Aircraft
Engineer (QA) Maintenance. Such personnel shall be assigned task of quality assurance
inspections and spot check during aircraft / aircraft components maintenance activities
due to their previous experience and necessary technical knowledge of processes,
products and working methods applied in the assigned areas.
Selection of personnel shall be based on qualifications, skills / aptitude, analytical
approach and specific knowledge of aviation legislation, quality standards, maintenance
processes, various computer applications, etc. Additional organisational procedures,
aviation legislation and human factors training shall be provided to such personnel.
Ramp inspections of PIA Owned Aircraft shall be performed as planned by Deputy Chief
Engineer (QA) Maintenance. The selection of Aircraft for Ramp Inspection shall be
based on the Flight Number / Sector / destination, planning shall be such that complete
schedule is encompassed. The ideology of Ramp Inspections shall be driven from the
EASA Safety Assessment of Foreign Aircraft (SAFA) regulation.
Spot Checks are performed to monitor organisational procedures implementation in dayto-day maintenance activities on aircraft / aircraft components (Refer AMP 3-1 for
details). Deputy Chief Engineer (QA) Maintenance shall plan such activities and
nominate Aircraft Engineer (QA) Maintenance to perform Spot Checks. Discrepancy
Report / Corrective Action Request (Refer AMP 3-1 for sample) shall be raised against
any finding during spot check process. Such request shall be handed over to concerned
section for appropriate corrective action.
Deputy Chief Engineer (concerned) shall ensure that an appropriate, timely corrective
action against the finding has been taken and finding has been eliminated in an effective
manner. Such action shall be recorded and submitted to Deputy Chief Engineer (QA)
Maintenance within 07 days period.
Deputy Chief Engineer (QA) Maintenance shall ensure that all records related to Spot
Checks / Ramp Inspections shall be archived for a period of at least two years after
closure of particular finding.
3.7.2.2
Store Quality Inspector (Incoming Stores Inspection)

Selection for Store Quality Inspectors in the Organisation shall be based on technical
training, competence, experience and ability to perform inspection functions. Five years
aircraft / aircraft component maintenance experience shall be considered as minimum
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mandatory requirement.
Stores Quality Inspectors shall be made familiar with regulatory requirements, applicable
organisational procedures and aircraft components / material acceptance criteria (EASA
Form 1, FAA 8130-3 / TCA 24-0078 with double release or Certificate of Conformity).
Comprehensive initial training shall be provided to technical staff and assessment shall
be performed by Technical Assistant to Chief Engineer (Quality Assurance). Such
personnel shall be designated as Stores Quality Inspectors and Inspection Permit
(Class II) shall be issued by Chief Engineer (Quality Assurance). Such permit shall
authorise Store Quality Inspector to issue Serviceable Tag (Certificate of Inspection) for
incoming stores.
Continuation training shall be provided to Stores Quality Inspectors in every two-year
period, planned by Deputy Chief Engineer (HR, Training & Automation). Continuation
training shall be accomplished through amalgamation of classroom session and
dissemination of information through issuance of technical publications such as Quality
Alerts / Advisories, Technical Notices, Human Factor Bulletins, etc. Essential topics to
be covered in continuation training are as follows:
i.
ii.
iii.
Amendments in EASA Part-145

Changes in organisational procedures
Aviation legislation and Human factor issues
Deputy Chief Engineer (HR, Training & Automation) shall archive all training records for
such personnel. Record of Store Quality Inspectors qualifications and authorisations
shall be archived by Technical Assistant to Chief Engineer (Quality Assurance).
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3.8
QUALIFYING MECHANICS
3.8.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies regarding selection, training and
competence assessment of aircraft / aircraft component Mechanics (including Officers
Engineering, Senior Technicians and Technicians).
3.8.2
PROCEDURE
3.8.2.1
Generalities
Mechanics are maintenance personnel involved in maintenance activities of following:
Airframe, engines and other related systems

Avionics and radio systems
Sheet metal and composites
Cabin / aircraft interiors
Fuel systems, hydraulics, pneumatics, emergency systems
Mechanics are not authorised to issue Certificate of Release to Service. Though, it is

ensured that they are able to perform maintenance tasks to any standard specified in
maintenance data under supervision of Certifying Staff.
3.8.2.2
Recruitment of Technician
Mechanics shall be recruited against vacancies raised in the Organisation, according to
prescribed criteria, from any of the following sources:
i.
ii.
iii.
iv.
Three years apprenticeship from PIA Training Centre

Diploma in Associate Engineering (DAE) from technical institutions
Other aviation maintenance organisations
Specialised skills
Following shall be the basis for recruitment:
3.8.2.3
Age (minimum 18 years)

Educational qualification (minimum 12 years with science subjects for apprentices /
diploma in relevant field for technicians recruited directly).
General Technical knowledge (assessed through examination and interview)
Basic Training
Apprenticeship training is provided at PIA Training Centre in Aerospace / Avionics trades

for three years. Classroom training is supplemented by practical training at PIA facilities.
Successful candidates may be recruited / absorbed as Technicians. However, such
apprenticeship training shall not contribute to prerequisites of Aircraft Maintenance
Engineer Licence (AME) Licence / Aircraft Engineer Inspection Authorisation (AEIA)
Class I Company Approval examinations.
Upon recruitment, Technicians shall undergo On Job Training (OJT) under supervision
of qualified staff. Training need shall be analysed for all inductees in the Organisation by
Deputy Chief Engineer (HR, Training & Automation). Successful completion of initial /
basic training and the competence assessment by Deputy Chief Engineer (production)
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will enable mechanics to perform maintenance activities under supervision of certifying

staff.
All Mechanics shall receive Human factor and organisational procedures training. Such
trainings shall be of sufficient duration in relation to specific job roles in the Organisation,
relevant quality audit findings and other internal / external sources of information
available to the Organisation on human errors in maintenance.
3.8.2.4
Type Training
On managements recommendation, mechanics in maintenance shall attend relevant
training for aircraft / aircraft components, conducted at PIA Training Centre. Additional
specialized trainings shall be recommended by Deputy Chief Engineer (production)
concerned on the basis of training need analysis.
3.8.2.5
Training Plan
Deputy Chief Engineer (concerned) shall prepare annual training plan for maintenance
personnel in the section. Plan shall cater for training on organisational procedures,
technical skills and human factors. Such plan shall then be forwarded to Deputy Chief
Engineer (HR, Training & Automation) for finalization. Finalized plan shall be received by
Deputy Chief Engineer (concerned) for man-hour planning.
3.8.2.6
Records
List of Technicians / Senior Technicians shall be maintained by Deputy Chief Engineer
(HR, Training & Automation), in co-ordination with Deputy Chief Engineer (concerned)
for following trades / specialties:
3.8.2.7
Airframe, Engine, Radio, Electrical and Instrument systems of aircraft

Aircraft components
Sheet metal, machining process, cabin maintenance, painting process
Approved Inspectors (Aircraft Component Maintenance)
Approved Inspector, performing inspection on aircraft components at piece-part level

during component maintenance, shall be issued with Inspection Permit (Class II) by
Chief Engineer (Quality Assurance). Such permit shall authorise Approved Inspector to
issue Aircraft Part Inspection Tag (Refer AMP 2-1 for sample) for aircraft component
found serviceable and appropriate for Next Higher Assembly (NHA).
Such personnel shall be trained on systems within their scope of authorisation and
organisational procedures. Records of such Approved Inspectors shall be maintained by
3.8.2.8
Technicians on Contract
Technicians may be hired on short-term contracts, if need arises. Before induction of
technicians on short-term contract, their qualification and capability shall be assessed
through assessment of technical qualification and written examination / interview. Upon
completion of organisational procedures and human factors training, such Technicians
shall be allowed to work under supervision of permanent authorised personnel.
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3.9
AIRCRAFT OR AIRCRAFT COMPONENT

EXEMPTION PROCESS CONTROL
3.9.1
PURPOSE
MAINTENANCE
TASKS
To define PIA Engineering & Maintenance policies regarding exemptions related to

maintenance tasks on aircraft / aircraft components.
3.9.2
PROCEDURE
3.9.2.1
General
Aircraft / aircraft component maintenance task exemption process control is understood
as method where time extensions from maintenance schedule and / or deviation from
manufacturer instructions become necessary. Such time extension may be required due
to lack of material, manpower, aircraft availability, etc. and exemption shall be acquired
from the Competent Authority.
Process of exemption for deviation from an aircraft technical standard or maintenance
procedure shall be applied when maintenance personnel are unable to comply with a
particular requirement or to comply through method, different from that prescribed in the
relevant maintenance data. In this context, it shall refer to deviating from approved
maintenance standard.
Existence of a procedure for obtaining an exemption from the Competent Authority, as
prescribed by this chapter, is not a reason for applying for any change of maintenance
instructions without prior notice of the manufacturers instructions. Furthermore, this
exemption procedure does not allow modification of engineering design as well.
3.9.2.2
Maintenance Task Exemption Process

Aircraft / aircraft component shall be released to service after completion of required
maintenance / defect rectification according to maintenance data (Aircraft Maintenance
Schedule, Service Bulletins, etc.) and applicable mandatory requirements.
Before submitting application for such exemption, Deputy Chief Engineer (production)
concerned shall ensure that all efforts to resolve the problem have been made and
despatch of aircraft is difficult due to certain justified constraints. Constraints may be due
to impracticality of performing maintenance task due to lack of a tool, spare or other
same nature constraint (no exemption is possible to mandatory requirements).
Request for maintenance task exemption shall be generated by Deputy Chief Engineer
(production) concerned on prescribed form for initial validation of Deputy Chief Engineer
(Technical Services Engineering) concerned. When request is generated to postpone
routine task card as per maintenance schedule, compensation action shall be taken in
place of postponed action to ensure effectiveness of the affected aircraft system. For
exemption related to deviation from any maintenance instruction, validation of modified
instruction shall be obtained from the manufacturer.
Chief Engineer (Quality Assurance) shall assess and if found justified, request shall be
submitted to the Competent Authority for approval. Prior to submission, following shall
be verified:
Significance of deviation and justification, provided
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Completeness of the request

Attached documents
Upon receipt of approval from Competent Authority, Chief Engineer (Quality Assurance)
shall intimate Chief Engineer (concerned), ensuring that the exemption is exercised in
accordance with the scope / limitation of approval. Certifying Staff shall be responsible to
record any such exemption and approval reference in particular Certificate of Release to
Service.
3.9.2.3
Maintenance Task Exemption Process made on behalf of a customer

When an exemption for any maintenance task deviation is required on customer aircraft,
customer organisation shall be contacted to obtain such exemption from the Authority of
registration of aircraft.
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3.10
CONCESSION CONTROL FOR DEVIATION FROM ORGANISATIONS

PROCEDURES
3.10.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding concession control for
deviations from the organisational procedures.
3.10.2
PROCEDURE
3.10.2.1 General
Deviation from organisational procedure is defined as process / task, not covered by any
procedure or beyond any limit as described, in the Maintenance Organisation Exposition
(MOE) / Associate Maintenance Procedures (AMP). Prior concession must be obtained
for any such deviation from the organisational procedures.
Permanent deviation from existing procedures shall initiate an introduction / amendment
of the subject in organisational procedures. Amendment in Maintenance Organisation
Exposition (MOE) and Associate Maintenance Procedures (AMP) shall be processed as
per MOE Chapter 1.11.
Concession shall be granted by Chief Engineer (Quality Assurance) against temporary
deviation from other administrative procedures with an appropriate approval. Temporary
deviations must be documented, clearly stating the reason and must be duly signed by
the Initiator. The intent of the original instruction must be maintained.
3.10.2.2 Concession Control
Deputy Chief Engineer (concerned) shall send a written request for concession against
deviation to Deputy Chief Engineer (Quality Audit). In case of an urgent need, request
may be made in advance via e-mail / telephone. However, it then becomes mandatory
for the Initiator, to regularize such concession within two working days.
Deputy Chief Engineer (Quality Audit) shall assess deviation (identification, justification
and reference to explanatory documentation). If deviation found justified, request shall
be forwarded to Chief Engineer (Quality Assurance) with recommendations. Deviation
shall be notified to the Competent Authority with request for concession alongwith all
pertinent information.
Concession granted by the Competent Authority shall be formalised by Chief Engineer
(Quality Assurance). Feedback shall be sent to the Initiator and granted concession inn
original shall be archived by Technical Assistant to Chief Engineer (Quality Assurance).
With the request to the Competent Authority, compensation measure shall be provided.
Compensation measure is action taken to ensure that non-application of initial instruction
of Maintenance Organisation Exposition shall not be subject of a problem besides.
When request is made for concession against deviation from Maintenance Organisation
Exposition and Associate procedures, Chief Engineer (Quality Assurance) shall control
the alternate action or procedure, required by the Competent Authority.
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3.11
QUALIFICATION PROCEDURE FOR SPECIALISED ACTIVITIES SUCH AS

NDT, WELDING ETC
3.11.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding management of training,
qualification and authorisations for specialised services (NDT, Welding, etc.) personnel.
3.11.2
PROCEDURE
3.11.2.1 General
Following are the Non Destructive Testing (NDT) techniques, being utilized within the
Organisation:
Eddy Current Testing (ET)

Ultra Sonic Testing (UT)
Radiographic Testing (RT)
Magnetic Particle Testing (MT)
Penetrant Testing (PT)
PIA Engineering & Maintenance shall not perform Non Destructive Testing (NDT) as a
particular task on customer aircraft / aircraft component unless such Non Destructive
Testing (NDT) is required by maintenance schedule of the Customer. Non Destructive
Testing (NDT) shall only be carried out on aircraft / aircraft components, maintained by
the Organisation. Where necessary, these Non Destructive Testing (NDT) tasks may be
contracted only to the EASA Part 145 Approved Maintenance Organisations.
3.11.2.2 Qualification and Approval of NDT Personnel
Qualification of NDT personnel is based on standard EN 4179 and qualification levels of
NDT personnel shall be limited to:
i.
ii.
Level 1 Operative (Technician / Officer Engineering)

Level 2 Supervisor (Aircraft Engineer)
Penetrant Testing (PT) may be carried out or checked by Certifying Staff holding a
Category B1 Authorisation and alongwith appropriate Non Destructive Testing (NDT)
Approval. Chief Engineer (Quality Assurance) shall duly approve detailed procedure of
training, qualification and Authorisation, based on European NDT Standard of EN 4179,
described in a document (Refer AMP 3-2 for Process Flow).
3.11.2.3 Training Requirements
Candidates of Level 1 / 2 shall complete adequate training to become familiar with
principles / practices of applicable test techniques and organisational procedures.
Deputy Chief Engineer (HR, Training & Automation) shall manage all trainings, for
qualification / re-qualification as per organisational procedures. Classroom training shall
be provided in-house, supplemented by practical training. NDT Personnel shall be
trained for issuance of certification of Level 1 & Level 2. Certificates provided, upon
successful completion of training shall be recorded.
Competence assessment of NDT Personnel shall be ensured to perform the specialised
tasks. Such evaluation shall be made on the basis of a written examination and results
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shall be recorded in individual files. Non Destructive Testing (NDT) shall be performed in
accordance with documents e.g. Non Destructive Testing (NDT) Manuals, Standard
Practices Manuals, Service Letters, etc.
Personnel not performing Non Destructive Testing (NDT) for a continued period of more
than six months must be re-qualified on that particular technique. Revalidation of NDT
Authorisation shall be based on assessment. Re-qualification shall be required every
three years and validation of NDT Authorisation shall be based on annual vision test
performed at PIA Medical Centre.
3.11.2.4 Welding Personnel
Welders Authorisations are issued to welding personnel by the local Civil Aviation
Authority, CAA (Pak). Candidates shall be qualified, fulfilling necessary training and
experience requirements, laid down by CAA (Pak) in Airworthiness Notice No. 63/2000.
Validation of Welders Authorisation shall be based on annual vision test performed at
PIA Medical Centre.
3.11.2.5 Records
All qualification / Authorisation record (individual files) shall be maintained and controlled
by Technical Assistant to Chief Engineer (Quality Systems). List of Authorised personnel
shall be maintained and controlled by Technical Assistant to Chief Engineer (Quality
Assurance) under Reference # E&M/CE(QA)/CSLNDT.
3.11.2.6 Contractual Staff (Specialised Tasks)
NDT personnel performing specialised tasks may be employed on contract. Criteria for
granting an Authorisation for Non Destructive Testing (NDT) / welding to contracted
personnel shall remain same as those for PIA Engineering & Maintenance personnel as
described above.
Prior to employment, qualifications / competence shall be assessed for such personnel.
Copies of technical qualifications and written examination / interviews shall be archived.
Personnel, employed on contract, shall also be trained on organisational procedures.
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3.12
CONTROL OF MANUFACTURERS AND OTHER MAINTENANCE WORKING

TEAMS
3.12.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding major repair / modification
being performed by working team of Original Equipment Manufacturer (OEM) / approved
maintenance organisation, at PIA Engineering & Maintenance facilities.
3.12.2
PROCEDURE
3.12.2.1 General
For any major repair, including modifications on aircraft / aircraft component, Chief
Engineer (Maintenance Operation Centre) shall contact customer support division of the
particular organisation. A comprehensive agreement shall be established between PIA
Engineering & Maintenance and Original Equipment Manufacturer (OEM) / maintenance
organisation, mentioning details of required repair / modification.
3.12.2.2 Handling of In-house Maintenance
Considering major repair / modification as in-house maintenance, upon endorsement
from Director (Engineering & Maintenance), Repair / Work Order shall be sent to Original
Equipment Manufacturer (OEM) / approved maintenance organisation from Chief
Engineer (Maintenance Operation centre) office.
If required, Work Package / Modification Signature Sheet (Refer AMP 2-3 for sample)
shall be formulated trade-wise by Deputy Chief Engineer (Engineering) / (Technical
Services Engineering) concerned, using maintenance data. Deputy Chief Engineer
(Technical Publication & Records) shall make necessary arrangements for provisioning
of applicable maintenance data.
Chief Engineer (production) concerned shall ensure necessary arrangements regarding
access to adequate facilities, availability of appropriate logistics support and provisioning
of skilled workforce to working team for particular task. Working team shall be provided
restricted access to documentation, stores and records. However, for further information,
they may contact Deputy Chief Engineer (production) concerned.
Deputy Chief Engineer (production) concerned shall coordinate with working team for
effective accomplishment of maintenance task and completion of maintenance records.
All tasks shall be recorded on Task cards / Worksheets by concerned team and records
shall be controlled as per organisational procedures. Deputy Chief Engineer (Technical
Services Engineering) concerned shall verify maintenance according to the Work Order.
Upon completion of such repair / modification / maintenance task, a report shall be
generated by the working team in the form of Certificate of Compliance and Certifying
Staff shall issue a Certificate of Release to Service / EASA Form 1for particular task.
Chief Engineer (Quality Assurance) shall ensure that working team is authorised to issue
Certificate of Release to service / EASA Form 1. Otherwise, appropriate Certifying Staff
from the Organisation shall be nominated to issue Certificate of Release to service /
EASA Form 1 for particular aircraft / aircraft component after working team has signed
the work completion.
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3.13
HUMAN FACTORS TRAINING PROCEDURE
3.13.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding the human factors training
for all personnel related to the Part 145 Approval.
3.13.2
PROCEDURE
Human factors study relates to optimization of relationship between human beings and
their activities, by systematic application of human sciences. Such application shall be
integrated within the framework of comprehensive procedures and proper consideration
of human performances. Human performance is defined as capabilities / limitations of an
individual which might have an impact on the safety, airworthiness and efficacy during
maintenance activities.
In addition to required knowledge and competence for particular task, all maintenance
personnel shall be trained to understand how human factors and performances may
influence their assigned activities. Consequently, training need and duration for initial
human factors training shall be analyzed for each individual to capture and reduce
human related maintenance errors in the Organisation. All personnel in the Organisation
must receive human factors continuation training in each two year period.
3.13.2.2 Human Factors Initial Training
In respect to perception of human factors applications and human performance, Chief
Engineer (HR, Training & Automation) shall perform training need analysis regarding
initial Human Factors training for all human resource, in coordination with Deputy Chief
Engineer (Human Factors). Personnel being recruited shall be assess for training need
to meet Part-145 human factors training standard. Deputy Chief Engineer (HR, Training
& Automation) shall develop comprehensive training plan to ensure that all employees
receive initial human factors training relevant to their functions within the Organisation.
Initial human factors training shall cover all topics of training syllabus, approved by the
Competent Authority, as a dedicated course. Human factors training shall be aimed to
reduce human errors and discourage procedural violations. Deputy Chief Engineer
(Human Factors), in consultation with Chief Engineer (Quality Assurance), shall finalize
syllabi according to job roles. Contents and duration of initial human factor training shall
be based on the particular nature of work for each function within the Organisation.
Deputy Chief Engineer (HR, Training & Automation) shall arrange initial human factors
training sessions in coordination with Deputy Chief Engineer (Human Factors).
Nominees for each session shall be grouped according to nature of work and availability
of personnel. PIA Training Centre resources shall be utilised for training sessions. Upon
completion of each session, certificates shall be issued to all attendees. Deputy Chief
Engineer (HR, Training & Automation) shall archive the copies of certificates with
training records of each individual.
3.13.2.3 Human Factors Continuation Training
Human factors continuation training shall be managed with intent that personnel remain
current on human factors and feedback on human factors issues is collected through
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such trainings. In order to identify and categorize human factor issues, Deputy Chief
Engineer (Human Factors) shall receive all information on human errors in maintenance
through following documents (Refer AMP 2-3 for details):
Maintenance Error Reports (Refer MOE 2.25 for details)

Accident / Incident / Defect Reports (Refer MOE 2.18 & L2.3 for details)
Quality Audit Reports (Refer MOE 3.3 for details)
Corrective Action Requests raised during Spot Checks / Ramp Inspections
Human factors surveys and HF Disclosure forms (Refer AMP 2-3 for sample)
Deputy Chief Engineer (Human Factors) shall analyse received information regarding
discovered errors / findings and finalize contents / duration of continuation trainings, in
consultation with Chief Engineer (Quality Assurance).
In addition to requirement for certifying staff, human factors continuation training shall be
provided through in-house recurrent training sessions to all other personnel. Recurrent
training shall be conducted to impart knowledge of human factor issues and discovered
maintenance errors and practical problems within the Organisation.
Continuation training shall be of interactive nature and Deputy Chief Engineer (Human
Factors) shall compile feedback collected during training. Issues related to facilities,
equipment, human resource, etc. shall be identified by Deputy Chief Engineer (Human
Factors) in consultation with Chief Engineer (Quality Assurance). Recommendations for
corrective / preventive actions shall then be submitted to the Accountable Manager.
Deputy Chief Engineer (Human Factors) shall manage human factors recurrent training,
through nominated Human Factors trainers of respective divisions. Curriculum shall be
finalised prior to each training session. Records for trainings shall be received by Deputy
Chief Engineer (Human Factors) for archiving. In addition to recurrent training, the
Organisation shall use following means to enhance awareness among all personnel in
the Organisation:
a)
Quality Alerts / Advisories

Quality Alert is issued against deviation from a regulation or procedure, directly affecting
safety of personnel, equipment or facilities. Such deviation may be observed during
aircraft / aircraft component maintenance, quality audit, spot check or ramp inspection.
Personnel at all levels are equally responsible for reporting of any deviation and similarly
strict adherence of issued instructions is mandatory for all concerned.
Quality Advisory is issued when there is neither any standard nor a procedure available
on the subject and issue is considered as critical to draw attention of personnel for safety
and quality improvement within the Organisation. Contents of Quality Advisory shall be
formulated into organisational standard / procedure.
Deviation, from regulation or procedure, shall be reported to Deputy Chief Engineer
(Technical Services Engineering) concerned for review of significance and submission of
detailed report alongwith recommendations for Quality Alert to Chief Engineer (Quality
Assurance). Whenever, standard or procedure is unavailable, Deputy Chief Engineer
(Technical Services Engineering) concerned shall recommend for the Quality Advisory.
Technical Assistant to Chief Engineer (Quality Assurance) shall prepare initial draft for
Quality Alert / Advisory for review / finalization by Chief Engineer (Quality Assurance).
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Quality Alert / Advisory shall be issued as per distribution list, maintained by Technical
Quality Alert / Advisory instructions shall be disseminated through re-current trainings.
Deputy Chief Engineer (production) concerned, through spot checks, shall ensure that
personnel at sectional level are complying with the issued instructions.
Deputy Chief Engineer (Quality Audit) shall review Quality Advisory for incorporation in
organisational procedures with feedback for Technical Assistant to Chief Engineer
(Quality Assurance). Quality Advisory shall be withdrawn, upon inclusion of instructions
and approval of amendment in Maintenance Organisation Exposition by the Competent
Authority. Quality Advisory shall then be stamped as WITHDRAWN.
Quality Advisory may refer to some technical information that is already provided in
maintenance data. Such information can never supersede contents of maintenance
data. Technical Assistant to Chief Engineer (Quality Assurance) shall review, on regular
basis, all Quality Alerts / Advisories for revision / cancellation.
Records of all issued Quality Alerts and Quality Advisories shall be archived in separate
files by Technical Assistant to Chief Engineer (Quality Assurance). An index, for each
category shall be maintained to demonstrate Quality Alert / Advisory Number, subject
and issue date. Status of document shall also be mentioned for withdrawal in case of
Quality Advisories. However, stamped copy shall remain archived with the records for
future reference.
b)
Human Factors Bulletins

Human factors bulletin is published to focus on maintenance errors consequential to
human factors, malpractices and organisational culture. Main objective of bulletin is to
pass on information regarding experiences, recorded and categorised as human errors,
within the Organisation as well as from other aircraft maintenance organisations. Human
factors bulletin, published by Deputy Chief Engineer (Human Factors) on monthly basis,
is distributed to Certifying Staff in particular and other maintenance personnel in general.
Bulletins and relevant correspondence are archived by Deputy Chief Engineer (Human
Factors) for records.
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3.14
COMPETENCE ASSESSMENT OF PERSONNEL
3.14.1
PURPOSE
To describe PIA Engineering & Maintenance policies for the competence assessment of
management personnel, Certifying Staff and Quality Assurance personnel.
3.14.2
PROCEDURE
Performance appraisal for all personnel with respect to their duties and responsibilities
shall be carried out on yearly basis. However, the competence assessment of Certifying
Staff and Quality Assurance personnel with respect to specific functions / tasks shall be
carried out during process of issuance / revalidation of relevant Authorisations. The
competence assessment shall be performed on following principles:
Knowledge of organisational procedures laid down in Maintenance Organisation

Exposition (MOE), Associate Maintenance Procedures (AMP) and other applicable
documents
Awareness of regulations / requirements, issued by the International Civil Aviations
Organisation (ICAO), European Aviation Safety Agency (EASA), Federal Aviation
Administration (FAA), Pakistan Civil Aviation Authority (CAA-Pak) and ability to
fulfil their obligations for compliance in the Organisation
Comprehension of human performance limitations and human factors leading to
maintenance errors during aircraft / aircraft component maintenance
3.14.2.2 Assessment of Management Personnel

Credentials of individual shall be submitted for initial assessment to Competent Authority
prior to approval as management personnel. Performance appraisal of management
personnel shall establish competency on following, in addition to above general items:
Comprehension on technical issues, with competence to resolve all procedural and

technical complications falling under his responsibilities
Managerial skills including leadership qualities and ability to motivate teams, whilst
practicing good human factor principles
Understanding the application of modern quality concepts in the Organisation
Ability to ensure that all required maintenance is performed as per maintenance
data and when inability to perform / complete a particular task is evident, problem
shall be reported to Chief Engineer (Quality Assurance) for appropriate action.
Comprehension of Supervisor also performing maintenance tasks, that such task
must not be undertaken when incompatible with any management responsibility.
3.14.2.3 Assessment of Certifying Staff

Deputy Chief Engineer (Technical Services Engineering) concerned shall perform
competence assessment for each individual for relevant intended certifying duties, prior
to issuance, extension or revalidation of Certification Authorisations. Following shall be
the criteria for such assessment:
Ability to perform certification, comprehension for Certification Authorisation scope

and compliance of organisational procedures pertaining to use of maintenance
data, tooling and completion of maintenance records.
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Ability to interpret and comply, with clarity, instructions laid down in maintenance
data to level where maintenance staff need to be guided for a particular task.
Comprehension of relevant aviation technology and knowledge of responsibilities
to keep abreast with new technological developments
Aptitude to determine whether an aircraft / aircraft component is ready for release
to service or not and understanding customers procedures whilst issuing the
applicable release certificate (CRS / EASA Form 1, whichever is applicable).
Assessment may not be against complete spectrum of work but shall be over a period
demonstrating that staff is adequately exposed to the intended work.
3.14.2.4 Assessment of Quality Assurance Personnel
It shall be ensured that Aircraft Engineers in Engineering Quality Assurance shall have
similar technical qualifications and status to those working in maintenance areas for
reasons of integrity and objectivity. Quality Assurance personnel shall be assessed for
competence upon selection and issuance / revalidation of relevant authorisations by
Chief Engineer (Quality Assurance).
Deputy Chief Engineer (Quality Audit) shall perform competence assessment of Quality
Audit personnel. Aircraft Engineer (Quality Audit) shall be able to monitor compliance
with Part-145 requirements, identifying non-compliance in an effective / timely manner.
During assessment, in addition to items listed in generalities, it shall be determined that
Quality Assurance personnel possess skills / aptitude, analytical approach and specific
knowledge of aviation legislation, quality standards, maintenance processes, various
computer applications, etc.
3.14.2.5 Assessment of Planners, mechanics and Specialised services Staff
Competence of all personnel in aircraft / aircraft component maintenance, planning,
libraries and other engineering services areas shall be assessed by on the job
evaluation. Deputy Chief Engineer (production) concerned shall ensure that job
descriptions against each job role within the section have been developed and personnel
are provided with initial and recurrent training for continued competence.
Organisational procedures training for particular role in the Organisation shall also be
provided to all personnel (Refer MOE 1.11 for details). An individual shall be permitted
for unsupervised work after successfully achieving required level of competence. Record
of such trainings and competence assessments shall be archived by Deputy Chief
Engineer (production) concerned. Assessment of competence shall be performed to
establish that:
Ability of planning staff to interpret maintenance requirement into maintenance task

and understanding that they are not authorised to deviate from maintenance data.
Maintenance staff ability to perform maintenance task to any standard specified in
maintenance data and inform supervisors of any mistake requiring rectification.
Specialised services staff shall be able to perform specialised maintenance activity
to standard specified in maintenance data and understanding that they shall inform
and await instructions from their supervisor in case where completion of such
activity is not possible in accordance with maintenance data.
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PART 4:
MOE Part 4
CONTRACTED OPERATORS
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4.1
CONTRACTING OPERATORS
4.1.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies regarding maintenance and release
to service the aircraft / aircraft components on behalf of the contracting operators.
4.1.2
PROCEDURE
4.1.2.1
General
PIA Engineering & Maintenance shall maintain and release to service aircraft / aircraft
components on behalf of contracting operators. In such contracts, the Organisation shall
clearly define limitations for any maintenance task performed for contracting operator,
especially for pre-flight inspections, airworthiness of aircraft and serviceability of both
operational and emergency equipment.
4.1.2.2
Maintenance Contracts
Deputy Chief Engineer (Sales) concerned, in supervision of Chief Engineer (Engineering
Business Development), shall manage contracts with the contracting operators for all
technical aspects. Contracts shall be formulated in accordance with EASA Part-145
documentation, containing following information:
List of requested maintenance tasks

Applicable maintenance data
Concerned aircraft and / or part identification
Records requested by the Operator
Specific procedure with the Operator (responsibility for provisioning of maintenance
data, components / material, work order, maintenance program, defect rectification,
CRS, review of SBs and all requirements mentioned in EU-OPS documentation.)
Contracted maintenance tasks shall never exceed EASA Part-145 approved scope of
work and capability (Refer MOE Chapter 1.9 for details). Technical elements of each
contract shall be made readily available to the Competent Authority personnel, when
deemed necessary.
4.1.2.3
List of Contracting Operators

Deputy Chief Engineer (Sales) concerned shall maintain list of contracting operators,
providing following information, for each Operator:
Name of the Operator

Location and address
Type of Equipment under contract
Level of work to be performed
Period of contract
Specification of each contract
Deputy Chief Engineer (Sales) concerned shall also maintain individual files of each
operator for the purpose of records. Records shall be archived for atleast two years after
maturity period of the contract.
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4.2
OPERATOR PROCEDURES AND PAPERWORK
4.2.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding documentation and
procedures to be followed for maintenance performed on the operators aircraft / aircraft
components.
4.2.2
PROCEDURE
4.2.2.1
General
PIA Engineering & Maintenance shall perform maintenance on the aircraft / aircraft
components in accordance with operators Aircraft Maintenance Program. All such
maintenance tasks shall be performed conforming to maintenance data, available or
provided by the operator, whichever is referred in the contract.
All organisational procedures, defined in this manual must be complied with during
accomplishment of maintenance tasks for the contracted operators.
4.2.2.2
Documentation
Deputy Chief Engineer (Sales) concerned shall generate Outside Party Work Order
(Refer AMP 2-4 for sample), whenever a request for maintenance on aircraft / aircraft
component is received from the operator / customer. Such Work Order shall provide
details of maintenance tasks to be performed and reference of applicable maintenance
data to be utilised for such maintenance.
Deputy Chief Engineer (Sales) concerned shall coordinate with Deputy Chief Engineer
(Technical Publication & Records) for verification of status regarding maintenance data.
Upon confirmation, operator shall be requested to handover aircraft / aircraft component
for required maintenance.
Certifying staff, holding appropriate certification authorisation, shall issue the aircraft
Certificate of Release to Service on Aircraft Technical Logbook or EASA Form 1 for
aircraft component, in accordance with operator Work / Repair Order and organisational
procedures.
For base maintenance activities, task completion and release certificates are recorded
on the Organisational recording document such as Task / Work cards, etc.
For line maintenance activities, contracted operator may request to use their recording
system such as operators Aircraft Technical Logbook.
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4.3
OPERATOR RECORD COMPLETION
4.3.1
PURPOSE
Part- 145
To define PIA Engineering & Maintenance policies for record completion and retention of
records on behalf of the operators.
4.3.2
PROCEDURE
4.3.2.1
General
PIA Engineering & Maintenance shall complete all maintenance records as specified in
MOE Chapter 2.17 and retain copies of such records, on behalf of the customers /
operators. If contracted operator ceases operating aircraft, a copy of such records shall
be transferred to the next operator.
4.3.2.2
Records Completion
Deputy Chief Engineer (Technical Publication & Records) must retain a copy of issued
Certificate of Release to Service, providing original to the operator with an update of
operators Logbooks.
Issued authorised release certificate for aircraft component (EASA Form 1) shall be
transmitted to the customer / operator and the copies shall be retained.
Documents mentioned in MOE Chapter 2.17 shall be provided to the customer / operator
and shall include following:
i.
ii.
Status of Airworthiness Directives applicable to aircraft / aircraft components,

including accomplishment date
Details of current modifications / repairs with substantiating data to support
compliance with Airworthiness requirements, including:
4.3.2.3
Compliance program
Master drawings list, production drawings, installation instructions, etc.
Engineering reports (static strength, fatigue, damage tolerance, etc.)
Ground and flight - test results
Weight and balance change data
Maintenance / Repair manual supplements
Maintenance program changes / instructions for continued Airworthiness.
Aircraft flight manual supplement
Records Retention
PIA Engineering & Maintenance shall keep all data related to:
Aircraft / aircraft component serial No

Aircraft / aircraft component life (hours, cycles, landings, whichever is applicable.)
Status of all life-limited parts
Records of the customer aircraft / aircraft components shall be archived separately from
other records. However, procedures as detailed in MOE Chapter 2.14 shall remain
applicable. Copies of all detailed maintenance records and associated maintenance data
(if any) shall be retained by Technical Records section for atleast three years from
MOE CHAPTER 4.3
Edition: 3
Revision: 3
Issue: September 10
Page 1 of 2
PIA E
Part- 145
releasing date of particular aircraft / aircraft component. All such records shall be
secured against fire, flood and theft. Records keeping area shall have restricted /
authorised access for security reasons.
Upon cease of maintenance activities, Deputy Chief Engineer (Technical Publication &
Records) shall despatch retained maintenance records to last operator / customer of
aircraft / aircraft component, through Deputy Chief Engineer (Sales) concerned. If the
operator / customer is not traceable, the Competent Authority shall be informed and their
judgment shall be considered as final regarding management of such records.
For records kept in a computer database (Refer MOE Chapter 2.21), the Organisation
shall have at least one backup system, which should be updated on daily basis.
In case of loss of a record, it shall either be searched at probable locations or retrieved
from backup. If not possible, Chief Engineer (Quality Assurance) shall nominate a team
for investigation of the loss. Conclusively, loss statement shall be issued by Chief
Engineer (Quality Assurance). Such record shall be recovered in consultation with the
concerned customer / operator and record shall be submitted to the Competent Authority
for their acceptance.
MOE CHAPTER 4.3
Edition: 3
Revision: 3
Issue: September 10
Page 2 of 2
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Part- 145
PART 5: APPENDICES
MOE Part 5
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
PIA E
Part- 145
MOE Part 5
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
Part- 145
PIA E
5.1
SAMPLE OF DOCUMENTS
5.1.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding management of list of

documents / forms used within the Organisation and sample of forms in Maintenance
Organisation Exposition (MOE) / Associate Maintenance Procedures (AMP).
5.1.2
PROCEDURE
5.1.2.1
General
Documents / forms are used in the Organisation during support maintenance / support
activities and issuance of Certificate of release to service / authorised release certificate
for aircraft / aircraft components.
5.1.2.2
Forms Management
Need for document / form shall be generated by Deputy Chief Engineer (concerned).
Such requisition, alongwith proper justification and design / format, shall be submitted to
Deputy Chief Engineer (Quality Audit) for assessment of document / form. Finalised
document / form, compliant with EASA Part-145 requirements, shall be despatched to
Deputy Chief Engineer (Maintenance Program & Reliability), for allocation of unique form
number and onward submission to Chief Engineer (Quality Assurance) for approval.
Upon approval, Deputy Chief Engineer (concerned) being initiator shall record the
original file and inform Deputy Chief Engineer (Quality Audit) for inclusion of approved
document / form in relevant Associate Maintenance Procedures (AMP) in forthcoming
revision. Deputy Chief Engineer (Maintenance Program & Reliability) shall make
arrangements for printing and accordingly inform all concerned for availability of new
form in the allocated Stockroom.
Deputy Chief Engineer (concerned) shall communicate for new document / form within
the section, with instructions to dispose obsolete ones. Personnel shall be trained, if
required for use of revised document / form through recurrent training.
5.1.3
LIST OF DOCUMENTS / FORMS

Following table is an overview of technical forms being used in the Organisation. Basic
form number is mentioned for each form, listed in alphabetical order, whereas, revision
number and sample is provided with relevant Associate Maintenance Procedure (AMP).
S/N
Form Number
Form Description
AMP#
EM/MP&R/GEN187
Aircraft Base Check Report (Technical Services Engineering)
AMP 2-3
EM/SD&D/GEN120
Aircraft Certificate of Release to Service
AMP 2-3
EM/SD&D/GEN177
Aircraft Certificate of Release to Service (Customer Aircraft)
MOE 5.1
CAA 514
Aircraft Log Book
AMP 2-3
EM/SD&D/GEN154
Aircraft Parts Fabrication Package
AMP 2-4
EM/SD&D/GEN174
Aircraft Parts Inspection Tag
AMP 2-1
9-22-105B
Aircraft Repair Order
AMP 2-4
4586
Aircraft Technical Delay Investigation Performa
AMP 2-3
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 1 of 10
Part- 145
PIA E
S/N
Form Number

Form Description
AMP#
9-22-121
Aircraft Technical LOG (CRS for LM)
AMP 2-3
10
EM/SD&D/GEN076A
Amendment Record for Hard/Micro/Soft Copy
AMP 2-4
11
EM/SD&D/GEN105
Application for ECO to DGAC / GSAC France
AMP 2-3
12
E&M/GM(LOG)/001/ AVL
Approved Vendors List (Sample)
AMP 2-1
13
EM/SD&D/GEN102
Assessment Form (Certification Authorization)
AMP 3-2
14
EM/SD&D/GEN131
Audit Authorization (Sample)
AMP 3-1
15
EM/SD&D/GEN130
Auditors Audit Log Book (Sample)
AMP 3-1
16
EM/SD&D/GEN157
Authorization for One Time Repair Abroad
AMP 2-1
17
EM/SD&D/GEN116
Calibration / Repair Tag
AMP 2-2
18
EM/SD&D/GEN118B
Calibration Certification Sticker (Mech. Std. Lab)
AMP 2-2
19
EM/SD&D/GEN117
Calibration not Required Sticker
AMP 2-2
20
EM/SD&D/GEN118C
Calibration Sticker (Electronics Std. Lab)
AMP 2-2
21
DE/92/003
Cannibalization Form
AMP 2-3
22
DE/92/002
Cannibalization Tag
AMP 2-1
23
9-35-112
Capital Expenditure Sanction Form (below Pak. Rs. 10,000)
AMP 2-2
24
9-35-113
Capital Expenditure Sanction Form for Non Project Items
AMP 2-2
25
9-35-114
Capital Expenditure Sanction Form for Project Items
AMP 2-2
26
EM/SD&D/GEN119
Certificate for Tools/Equipment (QS)
AMP 2-2
27
EM/SD&D/GEN083
Certificate of Approval (Supplier)
AMP 2-1
28
EM/SD&D/GEN100
Certification Authorisation
AMP 3-2
29
EM/SD&D/GEN185
Certifying Staff Experience Record Book
AMP 3-2
30
EM/MP&R/GEN186
Checklist for Component Records
AMP 2-3
31
EM/SD&D/GEN175
Cleaning Certificate
AMP 2-1
32
EM/SD&D/GEN144
Component History Card (Aerospace)
AMP 2-4
33
EM/SD&D/GEN146
Component History Card (Avionics)
AMP 2-4
34
EM/SD&D/GEN062
Component Modification Accomplishment Feedback Advice
AMP 2-3
35
EM/SD&D/GEN148
Component Modification Record Card
AMP 2-4
36
EM/SD&D/GEN179
Component Modification Worksheet
AMP 2-3
37
EM/SD&D/GEN145
Component Release Data Card
AMP 2-4
38
EM/SD&D/GEN147
Component Release Note Master Card
AMP 2-4
39
9-17-102
Component Rework / Continuation Sheet
AMP 2-4
40
EM/SD&D/GEN156
Component Shop Out Report
AMP 2-4
41
EM/SD&D/GEN150
Component Subassembly Repair Tag
AMP 2-4
42
9-17-50C
Component Work Package
AMP 2-4
44
9-17-16A
Components Held Up for Spares
AMP 2-1
45
9-17-65
Continuation Sheet
AMP 2-4
46
9-35-105
Conversion Voucher
AMP 2-1
43
EM/SD&D/GEN152
Declaration of Mutilation
AMP 2-1
47
DE/92/001
Delay / Defect / Incident Report
AMP 2-3
48
9-35-108B
Discrepancy Report / Bogus Item Reporting Form
AMP 2-1
49
ENGG/QC/CAR001
Discrepancy Report / Corrective Action Request
AMP 3-1
50
EM/SD&D/GEN140
Documentation Completion Certificate
AMP 2-3
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 2 of 10
Part- 145
PIA E
S/N
Form Number

Form Description
AMP#
51
EM/SD&D/GEN097
EASA Form 1
MOE 5.1
52
EM/SD&D/GEN125
Engine History Card
AMP 2-4
53
CAA 515
Engine Log Book
AMP 2-3
54
EM/SD&D/GEN142
Engine Preservation Tag
AMP 2-4
55
EM/SD&D/GEN113
Engineering Assistance Disposition (Structure Repair Shop)
AMP 2-4
56
EM/SD&D/GEN111
Engineering Assistance Request (Structure Repair Shop)
AMP 2-4
57
CAA 051
Engineering Change Order (Application form)
AMP 2-3
58
EM/SD&D/GEN112
Engineering Data Request (Structure Repair Shop)
AMP 2-4
59
EM/SD&D/GEN001
Evaluation Notice
AMP 2-3
60
9-35-104A
External Demand Issue & Receipt Voucher (Shipping Orders)
AMP 2-1
61
EM/SD&D/GEN085
External Receipt Voucher
AMP 2-1
62
EM/SD&D/GEN101
Feed Back Proforma (Continuation training)
AMP 3-2
63
9-17-1A
Fractional Work Order
AMP 2-1
64
EM/SD&D/GEN181
Human Factor Disclosure Form
AMP 2-3
65
9-17-97
Identification Tag
AMP 2-1
66
9-29-24B
Indent / Purchase Order Change Notice
AMP 2-1
67
EM/SD&D/GEN153
Inspection & Calibration Record at Mechanical Std. Lab
AMP 2-2
68
EM/SD&D/GEN118A
Inspection/Calibration Certificate
AMP 2-2
69
9-35-103
Inter Stock Room Material Transfer Voucher
AMP 2-1
70
9-35-116
Internal Demand & Issue Voucher (Consumable Spares)
AMP 2-1
71
9-35-100
Internal Demand & Issue Voucher (Repairable Stores)
AMP 2-1
72
9-35-3
Internal Receipt (Stock Return) Voucher (Consumable Stores)
AMP 2-1
73
9-35-60C
Internal Requisition
AMP 2-2
74
EM/SD&D/GEN092
List of Alternate Tools
AMP 2-2
75
EM/SD&D/GEN093
List of Available Tools
AMP 2-2
76
E&M/CE (QS)/CSL
List of Certifying Staff (Sample)
MOE 5.1
77
EM/SD&D/GEN094
List of Loan Tools
AMP 2-2
78
EM/SD&D/GEN095
List of Required Tools
AMP 2-2
79
EM/SD&D/GEN064
LRU Tracking Tag
AMP 2-1
80
EM/SD&D/GEN132
Maintenance Data Inaccuracy Report
AMP 2-4
81
EM/SD&D/GEN139
Maintenance Error Report
AMP 2-3
82
EM/SD&D/GEN081
Manual Status Letter
MOE 5.1
83
EM/SD&D/GEN075A
Manufacturers Publication Card Files (Tech. Lib.)
AMP 2-4
84
EM/SD&D/GEN069
Modification Accomplishment Advice
AMP 2-3
85
EM/SD&D/GEN098
Modification Material / Kit Availability Advice Form
AMP 2-3
86
EM/SD&D/GEN068
Modification Scheduling Advice
AMP 2-3
87
EM/SD&D/GEN028
Modification Signature Sheet
AMP 2-3
88
EM/SD&D/GEN080
MOE Amendment Request Form
MOE 5.1
89
PIA/IQA-001
NCR / CAR Performa
AMP 3-1
90
EM/SD&D/GEN143
NDT Certificate (Engine Overhaul)
AMP 2-4
91
EM/SD&D/GEN086
Objection Raised During Inspection (Incoming Stores)
AMP 2-1
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 3 of 10
Part- 145
PIA E
S/N
Form Description
AMP#
91
EM/SD&D/GEN114
Occurrence / Incident Reporting Form
AMP 2-3
92
EM/SD&D/GEN171
One time approval of vendor
AMP 2-1
93
9-8-11B
Outside Party Work Order
AMP 2-4
94
EM/SD&D/GEN166
Paperwork / Documentation Discrepancy Report
AMP 2-4
95
EM/SD&D/GEN124
PTC Courses Nomination Performa
AMP 3-2
96
EM/SD&D/GEN063
Purchase Order
AMP 2-1
97
9-35-52
Purchase Requisition
AMP 2-2
98
EM/SD&D/GEN059
Repair Order
AMP 2-1
99
9-17-58B
Repair Tag
AMP 2-1
100
EM/SD&D/GEN091
Report if Tool / Equipment is Beyond Repair
AMP 2-2
101
EM/SD&D/GEN172
Request for addition / deletion of aircraft parts in Flight Pack
AMP 2-1
102
EM/SD&D/GEN072
Request for Change
AMP 2-3
103
EM/SD&D/GEN151
Request for change in CCL / Capability Enhancement
MOE 5.1
104
EM/SD&D/GEN165
Root Cause Analysis & Preventive Action Request
AMP 3-1
105
9-14-91C
Scrap / Rejection Certificate for High Cost Consumable / Recoverable
AMP 2-1
106
9-14-91B
Scrap / Rejection Certificate for Rotable / Repairable (Below US$10,000)
AMP 2-1
107
9-14-91A
Scrap / Rejection Certificate for Rotable / Repairable (US$10,000 & Above)
AMP 2-1
108
9-17-96
Scrap Tag
AMP 2-1
109
EM/SD&D/GEN006
Service Literature Evaluation Form
AMP 2-3
110
9-17-59B
Serviceable Tag
AMP 2-1
111
9-35-115A
Source 70/75 Priority & Manual Purchase Order
AMP 2-1
112
9-35-101A
Stock Return Voucher (Consumable Spares)
AMP 2-1
113
9-35-102
Stock Return Voucher (Repairable Spares)
AMP 2-1
114
NIL
Stock Taking Card
AMP 2-1
115
EM/SD&D/GEN087
Supplier Qualification and Follow up Sheet
AMP 2-1
116
EM/SD&D/GEN090
Test Equipment History Sheet (Standard Lab)
AMP 2-2
117
EM/SD&D/GEN084
Vendor Approval Questionnaire
AMP 2-1
118
9-35-91
Voucher Control Form
AMP 2-1
119
EM/SD&D/GEN089
Warranty Claim
AMP 2-1
120
EM/SD&D/GEN141
Work Completion Certificate (Engine, APU, Landing Gear O/H)
AMP 2-4
121
ESL/001/2002
Work Sheet (1) for Electronics Std. Lab
AMP 2-2
122
ESL/002/2002
Work Sheet (2) for Electronics Std. Lab
AMP 2-2
5.1.4
1.
2.
3.
4.
5.
6.
Form Number
LIST OF APPENDICES TO MOE 5.1

List of Certifying Staff (Sample)
Request for change in CCL / Capability Enhancement
MOE Amendment Request Form
Aircraft Certificate of Release to Service
Component authorised Release Certificate (EASA Form 1 Issue 2)
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 4 of 10
Part- 145
PIA E
Appendix 1.
List of Certifying Staff (Sample) [E&M/CE (QA)/CSL]
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 5 of 10
Part- 145
PIA E
Appendix 2.
Manual Status Letter [EM/SD&D/GEN081]

Form No: EM/SD&D/GEN081-R1
Engineering & Maintenance

Dated: ____________________
Addressee Designation & Tel Extension
Addressee
Tel:
Enclosed herewith, please find Edition No.___, Revision No. ___, Issue date: ___________ of the MOE / AMP. Please read
instructions below and act accordingly, upon insertion of revised pages.
1.
2.
3.
Remove / discard obsolete pages and replace old Manual status Letter with this letter.
Put signature, date and official stamp on this letter and place before the Title page.
Send a signed copy of new Manual Status letter to:
Deputy Chief Engineer (Quality Audit),
PIA Engineering & Maintenance, Karachi.
Part No / Chapter / Document
Revision inserted Date + Sign:
Remove
Manual Control Number:
Insert
Reason
Title of Manual Owner:
Control_No
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 6 of 10
Part- 145
PIA E
Appendix 3.
Request for change in CCL / Capability Enhancement [EM/SD&D/GEN151]
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 7 of 10
Part- 145
PIA E
Appendix 4.
MOE Amendment Request Form [EM/SD&D/GEN080]
Form No: EM/SD&D/GEN080R1
Engineering & Maintenance

Amendment Request Form
Ref. No: CE(QA)/205/YYYY
Description of change
o
MOE affected- Ref./issue of the procedure:

Subject / Purpose of the change:
Procedure Affected
Ref./Issue of the procedure:
Subject/ Purpose of the change:
PIA Engineering & Maintenance MOE / AMP (Current Status):

Edition: ___, Revision: ___, Issue: ______________
Above changes (Edition: ___, Revision: ___, Issue: ________), upon grant of Approval by the
Competent Authority, shall be incorporated in PIA Engineering & Maintenance MOE / AMP.

Date:
MOE CHAPTER 5.1
Edition: 3
Competent Authority Acceptance

Date:
Revision: 3
Issue: September 10
Page 8 of 10
Part- 145
PIA E
Appendix 5.
Aircraft Certificate of Release to Service (Customer Aircraft) [EM/SD&D/GEN177]
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 9 of 10
Part- 145
PIA E
Appendix 6.
Authorised Release Certificate (EASA Form 1 Issue 2) [EM/SD&D/GEN097]
MOE CHAPTER 5.1
Edition: 3
Revision: 3
Issue: September 10
Page 10 of 10
PIA E
Part- 145
5.2
LIST OF SUBCONTRACTORS AS PER 145.A.75(b)
5.2.1
PURPOSE
To define PIA Engineering & Maintenance policies for subcontracting maintenance tasks
to non EASA Part-145 Approved / Accepted organisation and administration of list of
subcontractors.
However, presently PIA Engineering & Maintenance is not subcontracting maintenance
services to any Non EASA Part-145 Approved / Accepted organisation, for aircraft /
aircraft components under EASA Part 145 Approval.
5.2.2
PROCEDURE
5.2.2.1
General
Any non EASA Part-145 Approved / Accepted maintenance organisation, for aircraft /
aircraft components maintenance under EASA Part-145 Approval, shall be permitted by
PIA Engineering & Maintenance. Such organisation shall apply for prior authorisation
from Chief Engineer (Quality Assurance). Deputy Chief Engineer (Quality Audit) shall
perform an initial audit of potential subcontracted organisation to assess compliance with
EASA Part-145 requirements. If the organisation is found with acceptable level of
compliance, the authorisation shall be issued by Chief Engineer (Quality Assurance).
5.2.2.2
List of Subcontracted Organisations

List of non EASA Part-145 Approved / Accepted organisations, providing maintenance
services within intended scope of work under EASA Part-145 Approval, shall be
managed by General Manager (Procurement & Logistics). Any amendment in list shall
be submitted to Chief Engineer (Quality Assurance) for approval. List of subcontracted
organisations shall contain following details:
Name of organisation
Reference number of individual file of organisation
Any approval such as ISO 9001:2000, AS9000, etc. (if any)
Addresses and locations of organisation
Contact numbers of organisation
Approval / Authorisation number of organisation
Nature and scope of work subcontracted to organisation
MOE CHAPTER 5.2
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
PIA E
Part- 145
MOE CHAPTER 5.2
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
PIA E
Part- 145
5.3
LIST OF LINE MAINTENANCE LOCATIONS AS PER 145.A.75(d)
5.3.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding administration for list of line
stations approved under EASA Part-145 Approval.
However, presently no line station except Karachi line maintenance is approved as per
intended scope of work for PIA Engineering & Maintenance.
5.3.2
PROCEDURE
5.3.2.1
General
Line station shall be location, other than maintenance base, where line maintenance
activity is performed on an aircraft / aircraft component under EASA Part-145 Approval.
Such line maintenance location shall be capable of supporting any minor maintenance,
approved by the Competent Authority (Refer MOE Chapter 1.8).
5.3.2.2
List of Line Stations

List of line stations, performing maintenance on PIA aircraft and as well as customer
aircraft, shall be controlled by Deputy Chief Engineer (Line Stations). Such list shall
provide information for level of maintenance with limitations on different aircraft types.
List of line stations shall be reviewed on operational requirements within intended scope
of work under EASA Part-145 Approval. An amendment in the list shall be submitted,
through Chief Engineer (Line Maintenance) to Chief Engineer (Quality Assurance) for
approval. List of line stations shall contain following details:
Addresses and locations of line station

Contact numbers of organisation / personnel at line station
Type of aircraft, level of maintenance with limitations (if any)
MOE CHAPTER 5.3
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
PIA E
Part- 145
MOE CHAPTER 5.3
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2
PIA E
Part- 145
5.4
LIST OF CONTRACTED ORGANISATIONS AS PER 145.A.70(a)16
5.4.1
PURPOSE
To define PIA Engineering & Maintenance policies regarding administration of lists for
the contracted organisations.
5.4.2
PROCEDURE
5.4.2.1
General
Contracted organisation shall be an EASA Part-145 Approved / Accepted Maintenance
Organisation performing maintenance on aircraft / aircraft components under EASA
Part-145 Approval, whenever requested by PIA Engineering & Maintenance (Refer MOE
Chapter 2.1).
5.4.2.2
List of Contracted Organisations

General Manager (Procurement & Logistics) shall maintain Approved Vendor Lists,
under reference # GM(P&L)/003&004/AVL and GM(P&L)/006/AVL for all contracted
maintenance organisations, as per contracts managed by Chief Engineer (Maintenance
Operation Centre) on behalf of PIA Engineering & Maintenance. Lists shall be provided
in the Organisation as per distribution lists. Any revision in the lists shall be submitted to
Chief Engineer (Quality Assurance) for approval. Lists of contracted organisations shall
contain following details:
5.4.2.3
Name of organisation
Reference number of individual file for organisation
Addresses and locations of organisation
Contact numbers of organisation
EASA Part-145 Approval number of organisation
Nature and scope of work contracted to organisation
Record Files of Contracted Organisations
Deputy Chief Engineer (Repair Abroad) shall maintain files for contracted organisations,
providing aircraft / aircraft component maintenance services. Files for contracted
organisations, providing pooled / loaned aircraft components and aircraft maintenance at
different line stations shall be managed by Deputy Chief Engineer (Rotable Planning). All
records shall be archived for a period of minimum two years after maturity / termination
of the contract / agreement with the contracted organisation.
MOE CHAPTER 5.4
Edition: 3
Revision: 0
Issue: April 08
Page 1 of 2
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Part- 145
MOE CHAPTER 5.4
Edition: 3
Revision: 0
Issue: April 08
Page 2 of 2

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NGINEERING & MAINTENANCE

PIA ENGINEERING & MAINTENANCE

MAINTENANCE ORGANISATION EXPOSITION

MOE DISTRIBUTION CONTROL NO.

EASA PART 145 APPROVAL NO.

Approved by OSAC, France

PAKISTAN INTERNATIONAL AIRLINES

NGINEERING & MAINTENANCE

INTENTIONALLY LEFT BLANK

NGINEERING & MAINTENANCE

MAINTENANCE ORGANISATION EXPOSITION

PART 0: GENERAL ORGANISATION

NGINEERING & MAINTENANCE

INTENTIONALLY LEFT BLANK

NGINEERING & MAINTENANCE

MOE CHAPTER 0.1

NGINEERING & MAINTENANCE

Additional Line Maintenance Procedures

Line Maintenance Control of Aircraft Components, Tools, Equipment Etc.

Line Procedure for Pooled Parts and Loan Parts

Line Procedure for Return of Defective Parts Removed From Aircraft

LM, CM, MOC, P&L

Quality System Procedures

Quality Audit of Organisation Procedures

Quality Audit of Aircraft

EQA / All Divisions

Concession Control For Deviation from Organisations Procedures

Qualification Procedure for Specialised Activities Such As NDT, Welding Etc.

Control of Manufacturers and Other Maintenance Working Teams

EQA / All Divisions

EBD, AWM, EQA

MOE CHAPTER 0.1

NGINEERING & MAINTENANCE

Approval Reference & Date

MOE CHAPTER 0.2

NGINEERING & MAINTENANCE

INTENTIONALLY LEFT BLANK

MOE CHAPTER 0.2

NGINEERING & MAINTENANCE

LIST OF EFFECTIVE PAGES

PART 0: GENERAL ORGANISATION

MOE CHAPTER 0.3

NGINEERING & MAINTENANCE

PART 2: MAINTENANCE PROCEDURES

MOE CHAPTER 0.3

NGINEERING & MAINTENANCE

PART 2: MAINTENANCE PROCEDURES

MOE CHAPTER 0.3

NGINEERING & MAINTENANCE

PART 2: MAINTENANCE PROCEDURES

PART L2: ADDITIONAL LINE MAINTENANCE PROCEDURES

MOE CHAPTER 0.3

NGINEERING & MAINTENANCE

PART L2: ADDITIONAL LINE MAINTENANCE PROCEDURES

PART 3: QUALITY SYSTEM PROCEDURES

MOE CHAPTER 0.3

NGINEERING & MAINTENANCE

PART 3: QUALITY SYSTEM PROCEDURES

PART 4: CONTRACTED OPERATORS

MOE CHAPTER 0.3

NGINEERING & MAINTENANCE

MOE TO PART 145 REQUIREMENTS

PART 145 .A. ___