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PERSONAL DETAILS

Nitin Sharma

Residential Address:

1203, Sanchar Vihar CGHS, Dwarka Sec-4, Delhi

Mobile:

+91-9871-28-9362

Email:

amrahs.nitin@gmail.com

Date of Birth:

23rd September 1992

Nationality:

Indian

WORK EXPERIENCE
July 2014
Current

Sun Life Financial, Gurgaon, Haryana


Associate Analyst Development

Role
Working as ServiceNow Developer for team DCCAS Digital,
CRM and Contact Center Application Services which undertakes
ServiceNow ownership. Agile methodologies and ITIL principals are
used.
Responsibilities:

Service Catalog Request Fulfillment, Catalog Client Scripts, UI


Policy, Reference Qualifiers, Order Guide, SLAs

Glide Record, Glide Form, Glide Ajax, Script Includes, Business Rules

Workflows, Update Sets, Email Notifications, Access Control Rules

Tables Transformation Maps, View Rules, Importing and exporting


data

Key Projects

WHS Sitescope Disable/Enable


The request is to disable or enable a server monitoring tool
sitescope at set times. The user enters the server name to
disable the monitoring on and the times when the tool will
be disabled and the enabled again.
Tool Used ServiceNow
Concepts Used Service Catalog, Glide Record/Form,
Script Includes, Workflows, Client Scripts, UI Policy

Wintel Server Configuration Changes


The request is to get the configuration of host changed. The
user can Add a CPU, add memory or add/expand storage.

The user enters the host and storage information and chooses
what he needs to be changed. Based on the request type, the
user is presented with specific fields to enter the details.
Tool Used ServiceNow
Concepts Used Service Catalog, Glide Record/Form,
Script Includes, Client Scripts ,Views ,Views rules ,
Business rules, UI Policy, Order Guide, Macros

New Mobile Device Purchase


The request is to get the details of the mobile device and
carrier from the user. Based on the users management
level, request is presented to VPs/ Managers for
approval.
After the request is approved, a custom notification is
sent to the purchase coordinator to procure the Mobile
Device.
Tool Used ServiceNow
Concepts Used Service Catalog, Glide Record/Form,
Script Includes, Client Scripts, UI Policy, Order Guide,
Views ,Views rules , Business rules Macros, custom
notifications and workflow events.

EDUCATION HISTORY
Qualification

Board/university

Year

B.Tech (Information
Technology)

Amity University Noida

2014

Intermediate

CBSE

2010

High School

CBSE

2008

COMMUNITY INVOLVEMENT

Member of JOSH Club at Sun Life


Member of CSR Club at Sun Life
Member of ATPC at ASET
Worked with Saroj Educational & welfare trust for the Albinos welfare.

Blood and Bone marrow donation enthusiast.

OTHER SKILLS AND CERTIFICATES


Computer Skills:

Web Technologies : HTML, CSS, JavaScript, jQuery


Software /Languages : C/C++, C#.Net, Share point 2010 Foundation
Platforms : Windows XP/7/8

Other:

Loma Level 1 Certification

PERSONAL COMPETENCIES

Ability to work in a fast-paced environment to set deadlines

Excellent oral and written correspondence with an exceptional attention to detail

Highly organized with a creative flair for project work

Enthusiastic self-starter who contributes well to the team

INTERESTS AND ACTIVITIES

Heavy Lifting, Reading, Poetry

REFEREES
Mr Rajendra Bora
Sr. Specialist Development
Sun Life Financial
Gurgaon, Haryana

Ph: +91-9811-857-070
Email: rajendra.bora@sunlife.com