QM/01/01

Issue: A
Date of Issue: 31/12/2012

QUALITY MANUAL

QUALITY MANUAL
BUSINESS AND ENGINEERING TRENDS

Issue : (A)

Copy: ( )

Written By: Management Representative

Approved BY: Chief Executive:

Controlled : _______

Uncontrolled: _______

QM/01/01
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QUALITY MANUAL

Table of Contents
1.0
2.0

3.0
4.0

5.0

6.0
7.0

Page No.

Scope of the Manual

Scope of Quality Management System
2.1 Field of Application
2.2 Exceptions
2.3 Normative Reference
2.4 Chief Executive
2.5 Management Representative
2.5.1 Appointment of Management Representative
Resources
3.1 Management Review
Quality Management System
4.1 General Requirements
4.2 Documentation Requirements
4.2.1 General
4.2.2 Quality System Manual
4.2.3 Control of Documents
4.2.3 Control of Records
Management Responsibility
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality Policy
5.4 Planning
5.4.1 Quality Objectives
5.4.2 Quality Management System Planning
5.5 Responsibility, Authority and Communication
5.5.1 Responsibility and authority
5.5.2 Management Representative
5.5.3 Internal Communication
5.6 Management Review
Resource Management
Product Realization
7.1 Planning of Product Realization
7.2 Customer related Processes
7.3 Design and Development
7.4 Purchasing
7.4.1 Purchasing Process
7.4.2 Purchasing Information
7.4.3 Verification of Purchase Product
7.5 Production and Service Provision
7.5.1 Control of Production and Service Provision
7.5.2 Validation of Processes for Production & Service Provision
7.5.3 Identification and Traceability
7.5.4 Customer Property

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8.0

QUALITY MANUAL

7.5.5 Preservation of Product

General; Handling; Storage; Packing; Delivery
7.6 Control of Monitoring & Measuring Equipments
15
7.6.1 General
7.6.2 Calibration of Equipment
Measurement, Analysis & Improvement
8.1 General
8.2 Monitoring & Measurement
16
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
8.2.3 Monitoring & Measurement Process
8.2.4 Monitoring & Measurement of Product
8.2.4.1 Acceptance Criteria;
8.2.4.2 In-process Inspection & Testing
8.2.4.3 Final Inspection & Testing
8.2.4.4 Inspection & Test Records)
8.3 Control of Nonconforming Products
8.3.1 Review & Disposition of non-conforming Products
8.4 Analysis of Data
8.5 Improvement
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action

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1.0 SCOPE OF MANUAL

This manual specifies requirements, (within the frame work of ISO 9001:2008) a Quality
Management System for contracts between BET and its customers and demonstrates BET
capabilities to:
a) BET deals in Fiber Glass Materials (also called GRP Glass Reinforced Plastic or
FRP - Fiber Reinforced Plastic) and involved in Manufacturing of Pipes and products
using Fiber Glass Materials. Only Fiber Glass goods and services of Fiber Goods are
within the scope of BET business. Any other materials like metallic components are
out of BET scope of business.
b) Consistently provide product and services that meet BETs customer and
applicable statutory and regulatory requirements, and
c) Aims to enhance customer satisfaction through the effective application of the system,
including processes for continual improvements of the system and assurance of
conformity to customer and applicable statutory and regulatory requirements.
NOTE: Here the term product and services applies to the
a) products/services intended for, or required by the BET customer, and
b) any input resulting from the product realization processes.
2.0

SCOPE OF THE QUALITY MANAGEMENT SYSTEM

This manual provides a description of the quality management system in accordance with
the ISO 9001:2008 requirements and serves as a reference for implementing and
maintaining BET Quality Management System.
2.1

Field of Application
This manual is applicable:

2.2

2.1.1

In contractual situations when the contract and product requirements are

stated in performance terms, or need to be established; and

2.1.2

When product conformance is attained by demonstration of the production

capabilities.

Exceptions
2.2.1

Accounts department is not in the scope of this system.

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2.2.2

2.3

QUALITY MANUAL

Customer property designs and models on which BET would provide

technical services (FRP/GRP) lining are not in the scope of this system.

Normative reference
For dated references, only the edition/ publication, and subsequent amendments to,
or revisions of, cited apply. However, for undated references, the latest edition of
referenced documents (including any amendments) applies.

2.4

Chief Executive

2.5

Assumes the final responsibility for Product Quality

Formulation and implementation of the Quality Policy
Attaining and achievement of Quality Objectives
Provision of necessary resources to maintain Product Quality and Quality
System.
Initiation, encouragement and facilitation to staff for a continual improvement of
Quality System

Management Representative

Preparation of an agenda for the management review meetings

Initiate request for and follow up on corrective and preventive actions, managing
the internal quality audit programs and reporting results at the management
review meetings
Supervision of record keeping
Record the minutes of management review meetings
To check that all work instructions and other documents which are related to ISO
9001-2008 are fully understood and implemented
To schedule the Audit Plan
To arrange all the resources to enhance the Quality Management System
To check that the nonconformity raised by internal quality auditors are removed
To develop new procedures for the improvement of the system
To educate and train the employees of every level (managers & workers) for the
new system.

2.5.1

Appointment of Management Representative

The Chief Executive of BET has appointed the Manager Accounts as
Management Representative who, irrespective of other responsibilities, has
authority for:
For reference purpose see job descriptions.

3.0

RESOURCES
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BET Management Representative identifies resources requirements and the Chief

Executive provides adequate resources, including the assignment of trained
personnel, for management, performance of work and verification activities,
including internal quality audit related activities.
3.1 Management Review 4.1.3
The MR ensures review of the quality system once in a SIX MONTHS to ensure its
continuing suitability and effectiveness in satisfying the requirements of ISO 90012008 and BET stated quality policy and objectives (see 4.1.1 herein). Records of
reviews are maintained (see 4.16 herein).
For details see Procedures Management Responsibility - MGT/02/01.

4.0

Quality Management System-Elements 4.0 QMS/02/01

4.1

General Requirements
BET has established, documented, implemented and maintained the quality
management system, and, continually improves its effectiveness in accordance
with ISO 9001-2008. BET maintains the system manual (this document), which
addresses the requirements of ISO 9001-2008. This system manual includes or
makes reference to the appropriate system procedures and the outline of the
structure of the documentation used in the systems.
Where appropriate, BET has
a)
b)
c)
d)
e)
f)

Identified the processes needed for the Quality Management System and
their application throughout the organization.
Determined the sequence and interaction of these processes.
Determined criteria and methods to ensure that both the operation and
control of these processes are effective.
Ensured the availability of resources and information necessary to support
the operation and monitoring of these processes.
Monitors, measures, and analyses theses processes. And
Implements actions necessary to achieve planned results and continual
improvement of these processes.

These processes are being managed by BET in accordance with requirements of

ISO 9001-2008.
BET is exclusively involved in manufacturing GRP/FRP goods and providing
GRP/FRP technical services of using raw materials (international and Pakistan
origins) used in manufacturing of BET products and services. CEO explores the
cost effective markets for quality materials for maintaining of quality of BET
products. BET does not manufacture Rubber Rings used in installation of BET
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Pipes which are out sourced from the local and international suppliers BET
provides these Rubber Rings along with the pipes. Otherwise BET is not involved
in out sourcing of its products.
See Element Product realization. 7.0 PRO/02/01.
4.2

Documentation Requirements
4.2.1

General
Quality management system documentation includes:
a)
b)
c)
d)

A documented statement of Quality Policy & Quality Objectives,

A Quality Manual,
Documented Procedures required by the ISO 9001-2008,
Forms, Formats and other documents needed towards effective
planning, operation and control of BET operation,
e) Records required by the ISO 9001-2008.

BET has four levels of documentation.

Level 1
Level 2
Level 3
Level 4
4.2.2

Quality Manual
Quality System Procedures
Work Instructions
Performae, Standards, Drawings and Specifications

Quality System Manual

BET has established and maintained a quality manual. The quality manual
is a policy document outlining the structure and general principles of ISO
9001-2008 Quality System. It includes
a) The scope of Quality Management System including, details and
justifications for any exclusions.
b) The documented Procedures established for the
quality management
system, or reference to them, and;
c) A description of the interaction between the processes of the quality
management system.

4.2.3

Control of Documents
The documents required by the quality management system are controlled
and properly kept. Records are also controlled and kept according to the
requirements of the established Quality Procedures as well as 4.2.4.
See Quality Management System Procedure # QMS/02/01
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4.2.4

QUALITY MANUAL

Control of Records
The records are established and maintained to provide evidence of
conformity to requirements and of the effective operation of the quality
management system. The records are legible, readily identifiable and
retrievable. A documented procedure is established to define the controls
needed for the identification, storage, protection, retrieval, retention and
disposition of records. See 8.0 Issue of Quality System ProcedureQMS/02/01.

5.0

Management Responsibility- Element 5.0 MGT/02/01

5.1

Management Commitment
a) Bet management has established a comprehensive Quality Management
System with a continual review for its improvement and has provided to its
staff proper training for effective implementation of the Quality Management
System towards meeting of customer requirements and satisfaction, as well as
meeting requirements of BET Quality Objectives in accordance to BET
Quality Policy (see 5.3.1 and 5.4.1)

5.2

Customer Focus
Ownership and the senior management including the Sales Engineers and Head
Composites are committed and ensured customer requirements are identified
determined and met with the aim of enhancing customer satisfaction.

5.3

Quality Policy
BET has established a Quality Policy to meet the requirements of ISO 9001-2008.
(see 5.3.1)
5.3.1

WE

PROFESSIONALLY STRIVE TO RIDE THE WAVES OF LATEST

TECHNOLOGICAL DEVELOPMENTS IN THE FIELD OF FIBER GLASS
INDUSTRY AND ACQUIRING AND CONTINUALLY UPGRADING OUR
PRODUCTS AND SERVICES QUALITY IN MEETING NEEDS ,
EXPECTATIONS AND ULTIMATE SATISFACTION OF OUR VALUED
CLIENTS .

5.3.2

A Quality Policy is established and communicated to all the BET staff and
made possible that all staff understand and follow the same. An Urdu
version of Quality Policy has also been established and displayed
prominently at work place/places.

5.4 Planning
5.4.1

Quality Objectives
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BET has established Quality Objectives to ensure to meet the requirements

for product quality, customer requirements and effectiveness of quality
management system within the organization and relationship with the
customers. It includes (but not limited to)
a) It is BETs main objective to introduce and develop composite (Fiber
Glass) materials awareness, use and adoption in the Pakistan.
b) BET has set an objective to acquire Moody International /PNAC
certification IN ISO 9001-2008 by the end of January 2013.
c) As the Products and services made of Composite (Fiber Glass)
materials have great acceptance in the world; BET has an objective to
produce GRP Pipes in Pakistan. In this respect BET is striving to
replace conventional pipes (like ACC PVC) to GRP pipes in our public
and private sector. BET has set an objective to compete the other pipe
industry especially in sewerage and water supply schemes in the
Punjab.
d) BET has set an objective to complete all statistical techniques and
reports by end of March, 2013. The reports and forms involved are:

Order status report MAI/04/06

Sales Comparison MAI/04/07

Customer Confirmation MAI/04/16

e) Sales targets are set in the management meetings and be revised time to
time, a minimum of 7 million sales is targeted in every month, that
objective is measurable through periodical sales reports.
f) BET has set an objective to keep searching to acquire and use the best
available fiber glass materials to manufacture Quality Products.
g) A quality after sales service is BETs objective to provide to its valued
customers. In this respect BET always welcome clients comments as
well as mobile technical assistance team.
5.4.2

Quality Management System Planning

BET has defined and documented how the requirements for quality are met
within this manual. Quality planning is consistent with all other
requirements of BET quality system and is documented in a format to suit
BET method of operation.
BET has given consideration to the
identification and acquisition of any controls and equipment (including
inspection and test equipment), needed to achieve the required quality.

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QUALITY MANUAL

The quality plans referred to (QMS/04/01) may be in the form of a

reference to the appropriate documented procedures that form an integral
part of BET quality management system.

5.5 Responsibility, authority and Communication

5.5.1

Responsibility and authority

It is established and ensured that the management/staff of BET has assigned
a clear job description giving them the clear picture of their authority and
responsibility to perform their duties towards meeting the requirements of
BET quality management system and to achieve the Quality Objectives in
the direct conformance of the BET quality Policy.

5.5.2

Management Representative
The Chief Executive of BET has appointed the Manager Accounts as
Management Representative who, irrespective of other responsibilities, has
authority for:
a) Ensuring that a quality system is established, implemented and
maintained in accordance with ISO 9001:2008, and
b) Reporting on the performance of quality system of BET
management staff for review and as a basis for improvement of the
quality management system.
c) To assist the Head Composites in ensuring the promotion of
awareness of customer requirements throughout the organization.
d) The responsibility of the MR includes liaison with external parties on
matters relating to BET quality management system.

5.5.3

Internal Communication
BET is a small organization however it has established a consistent
reporting system that all the Sales Engineers must maintain an active
contact to present the CEO and other concerned members of the
management about the daily activities. Further a documentary information
system is established to regulate/communicate the customer related as well
as internal effectiveness of the Quality Management System.

5.6 Management Review

The MR ensures review of the quality management system once in SIX MONTHS to
ensure its continuing suitability and effectiveness in satisfying the requirements of
ISO 9001:2008 and BET stated quality policy and objectives (see 5.3.1/5.4.1 herein).
Records of reviews are maintained (see herein).
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For details see Procedures MGT/02/01.

6.0 Resource Management Element 6.0 RES/02/01

6.1

BET has established and maintained a comprehensive procedure for determining

and providing resources needed,
a)
b)

For an effective and continually improving Quality Management

System;
To enhance customer satisfaction by meeting customer requirements.

These resources include,

6.2

Human Resources
Hiring and deployment of relevant and competent staff as required for providing
quality products and services to the BET customers.

6.3

Infrastructure
Arrange and maintain an effective infrastructure for BET workers and customers to
facilitate them in providing quality products and services.

6.4

Work Environment
BET has provided a reasonable, market based and congenial work environment to
its worker for better productivity and results.

7.0

Product Realization- Element 7.0 PRO/02/01

BET has established documented and maintained comprehensive procedures covering,
7.1

Planning of Product Realization- See Clause 7.1 of Element 7.0 PRO/02/1

BET has planned developed and documented processes (consistent with the
requirements of related processes needed for effective Quality Management) needed
for product realization.

7.2 Customer-related Processes- See Clause 7.2 of Element 7.0 PRO/02/1

BET has established documented and maintained process required for,
7.2.1

Determination of requirements related to the product. See clause 6.1 of

Procedures PRO/02/01
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7.2.2

Review of requirements related to products. See clause 6.2 of Procedures

PRO/02/01

7.2.3

Customer communication See clause 6.4 of Procedures PRO/02/01

7.3 Design and Development- See Clause 7.0 of Element 7.0 PRO/02/1
7.3.1

Except for GRP Pipes this Element is not in the scope of BET. For pipes
BET has an automated computerized production line having standard
design, size and specification (based on the ISO ASTM standards). A chart
is available for buyers to select a product. And for other specific products
and orders BET is not involved in the Designing at any level of any kind of
product, however, BET assists fully the buyers/customers in
deciding/meeting their requirements. BET makes arrangements to produce
the products strictly according to design/drawings provided by the
customers and the requirements clearly mentioned in their purchase orders.

7.4 Purchasing- Clause 8.0 Element 7.0 PRO/02/01

7.4.1

Purchasing Process
Except for GRP Pipes BET is a vendor based manufacturing organization
as well as involved in importing and trading materials. BET has
established, maintained and documented detailed procedures to ensure that
purchased products, conforms to specified purchase requirements.
BET has selected suppliers/vendors after a careful evaluation of their
ability to supply/manufacture the products strictly in accordance of
requirements by BET as well as BET customers. BET has established
documented, maintained, and recorded criteria for selection/evaluation/re evaluation of suppliers/vendors. See Clause 8.1 of PRO/02/01

7.4.2

Purchasing Information
In case of manufacturing through vendors purchase orders raised will
clearly describe the product or services ordered.
All applicable
requirements are included or referred in all purchase orders. Purchasing
information may include where appropriate,

a) Requirements for approval of product, procedures, processes and

equipments, if any
b) Requirements for qualification of personnel, and
c) Requirements for Quality Management.
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BET ensures the adequacy of specified purchase requirements prior to their

communication to the supplier/vendor. See Clause 8.2 of PRO/02/01.
7.4.3

Verification of Purchased Product

BET has established documented and maintained procedures for inspection
and other processes necessary for ensuring that the purchased products
meet the specified purchase requirements.
As BET is involved in importing materials and manufacturing as per
customer requirements, for importing materials, inspection at suppliers
premises is not possible. Therefore, for importing materials inspection at
suppliers premises is not required, simply suppliers certification is
considered enough. For vendors supplied products BET has established
and maintained a system for inspection at suppliers premises (for details
See Clause 8.3 of PRO/02/01).

7.5

Production and Service Provision

7.5.1

Control of production and Service Provision

BET has established and maintains a procedure to carry out production and
service provision under controlled conditions. These conditions include,
a) BET keeps and provides detailed specifications and characteristics of
its products to the customers as well as its relevant staff members.
b) BET has prepared and maintains detail work instructions for its staff
members.
c) BET keeps and provides tools and equipment needed to perform quality
output to meet the requirements of Quality Management System.
d) BET keeps and provides needed measuring devices. These measuring
devices are continually monitored to verify the performance. These
measuring tolls and equipments are calibrated periodically.
e) BET has established and maintains a procedure to implement and
monitor its measurements.
f) BET has established and maintains a procedure to implementation of
release, delivery and post deliveries activities.
See Clause 9.1 of PRO/02/01

7.6

Validation of Processes for Production and Service Provision

BET has established and maintains a procedure to monitor and control the
validation and revalidation of output of its production and performance of
quality product meeting the requirements of the customers. See 9.2 of
PRO/02/01
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7.6.1

QUALITY MANUAL

Identification and Trace-ability

BET has established and maintains a documented procedure for identifying
products by suitable means from receipt, to delivery appropriate to the
product and customer requirements.
Arrangements are also made to identify the products at sub-contractors
premises if it is contractually required to avoid mixing up with other
products. Normally all goods are manufactured at subcontractors premises
and/or dispatch to the customer directly. Bet has also established and
maintains procedure for unique identification of individual products,
components in order to trace the item according to the specific order.
See Clause 9.3 of PRO/02/01.

7.6.2

Customer Property
BET does work on customer property to upgrade, renovate, or refurbish
customer property while working at customer premises without taking
possession of the same. However, BET does not possess, keep or use
customer property in normal for its own purposes, therefore this element is
not in scope this manual.

7.6.3

Preservation of Product- Clause 9.5 of PRO/02/01

7.6.3.1 General
Bet ensures handling; storage, packaging and delivery of products
are adequately addressed. This section of the BET system manual
serves as the requisite documented procedure.
7.6.3.2 Handling
BET products are not subject to damage by handling in normal.
These are unaffected by impact or other general handling concerns.
7.6.3.3 Storage
BET uses designated storage area to prevent damage or
deterioration of raw materials and products, pending use or delivery.
Conditions for storage are appropriate for the stability of the
product and raw materials. Appropriate methods for authorizing
receipt to dispatch from such areas are stipulated. If the product is
at vendors premises it is identified and segregated from other
products through description label until it is dispatched to the
customer.
Storage conditions are verified quarterly.
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7.6.3.4 Packaging
BET controls packaging and marking processes (including materials
used) to the extent necessary to ensure conformance to specified
requirements.
7.6.3.5 Delivery
BET arranges for the protection of the quality of product after final
inspection and test. This protection is extended to include delivery
to destination. There is a prescribed method for the receipt,
issuance and delivery of the product.
For details see procedure PRO/02/01 9.5
7.7

Control of Monitoring and Measuring Devices

7.7.1 General
All monitoring and measuring and test equipment directly related to
production and owned by the BET are controlled and calibrated to
demonstrate conformance of production with specified requirements vide
ISO 9001-2008.
All monitoring and measuring and test equipment are selected, used, and
calibrated with full knowledge of accuracy and valid results.
All devices are specified with a unique number, which is traceable to
appropriate records defining equipment type, location and frequency of
checks.
All equipment are stored and handled in a manner to prevent deterioration,
damage, to the functional characteristics.
7.7.2 Calibration of Equipment
To ensure the valid results measuring equipment BET is determined to
All monitoring, measuring and test equipment and devices used are
calibrated in accordance with an established calibration and
schedule.
All monitoring, inspection, measuring and test equipment has an
identification tag to indicate the equipment number and calibration
status.
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Be adjusted or readjusted as and when required or recalibrated for

valid and accurate results.
Be safe guarded to have any kind of adjustments which result in
invalid results.
Any monitoring, Inspection, measuring and test equipment is not
used if the calibration life has expired.
Be safeguarded for misuse or damages caused due to mishandling
of test and measuring equipments.
Suitable records of calibration are maintained. Calibration records
are periodically evaluated to ascertain the adequacy of calibration
intervals.

For details see procedures - PRO/02/01 9.6, 9.7 & 9.8

8

Measurement, Analysis and Improvement-MAI/02/01

8.1

General
BET has established and maintains a documented procedure to ensure for
Measurement, Analysis and Improvement activities in order to verify that the
specified requirements for the product are met. The required Measurement,
Analysis and Improvement and testing processes, and the records to be established,
are determined and documented during the quality planning.

8.2

Monitoring and Measurement

8.2.1

Customer Satisfaction
BET has hired a very competent and professional staff in concerned line of
products. The staff fully understands the productions requirements of the
BET products. BET uses lot of printed materials data and technical details
to make understand the customers BET expertise to meet the customer
requirements. BET does not hesitate to call customers to visit its as well as
its vendors premises to watch the actual method of productions.
BET has established and maintains different statistical information system
to keep its management aware state of BET affairs for continual
improvements towards customer satisfaction about BET products.
See Clause 6.1 of Procedures MAI/02/01

8.2.2

Internal Audit
Bet has established and maintains a documented procedure for planning
and implementing internal quality audits to verify whether quality activities
and related results comply with the planned arrangements and to determine
the effectiveness of the quality system. Third party and or Trained
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personnel who are not directly responsible for the area being audited carry
out audits. The auditors provide reports that are used as a basis for systems
improvement. The results of the audits are recorded (see 4.16 herein) and
brought to the attention of the personnel having responsibility in the area
audited. The management personnel responsible for the area take timely
corrective action on the deficiencies found during the audit.
Internal quality audits are scheduled on the basis of the status and
importance of the activity to be audited and are carried out by personnel
independent of those having direct responsibility for the activity being
audited.
Follow-up audit activities verify and record the implementation and
effectiveness of the corrective action taken (see procedures MAI/02/01).
The results of the quality audits form an integral part of the input to
management review activities.
For details see Clause 6.2 of Procedures MAI/02/01.
8.2.3

Monitoring and Measurement Process

BET is a vendor-based manufacturer. BET identifies and plans the critical
points during the production processes at subcontractor premises, which
directly affect quality and ensures that these processes are carried out under
controlled conditions. Planning occurs during the quality planning.
Controlled conditions include the following:
a)

Documented work instructions provided for use by personnel in

appropriate locations, detailing inspections, tests, analysis,
equipment, work environment, compliance with reference standards
and codes to demonstrate that performance is in accordance with
requirements;
b)
Compliance with reference standard/codes, quality plans/or
documented procedures;
c)
Monitoring and control of suitable process parameters and product
characteristics;
d)
Suitable maintenance of testing equipment.
See Clause 6.3 of Procedures MAI/02/01
8.2.4

Monitoring and Measuring of Product

BET has established and maintains a documented procedure for inspection
and testing activities in order to verify that the specified requirements for
the product are met. The required inspection and testing, and the records to
be established, are determined and documented during the quality planning.

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8.2.4.1 Acceptance Criteria:

Receiving Inspection and Testing
All goods supplied in accordance with a purchase order are
inspected upon receipt for transit damage, quantity, type,
identification, correctness and completeness of accompanying
documentation and compliance with the purchase order. Where
incoming product is released for urgent production purposes prior to
verification, it is positively identified and recorded (see 4.16 herein)
in order to permit immediate recall and replacement in the event of
nonconformity to specified requirements.
In addition,
nonconforming product will normally be identified during the
quality check during production.
8.2.4.2 In-process Inspection and Testing
BET inspects and tests the product as detailed in the quality control
reports.
8.2.4.3 Final Inspection and Testing
BET carries out all final inspection as detailed in the quality control
report.
The reports are examined to verify the following:
All in-process inspections, tests and procedures have
been satisfactorily completed;
Records have been completed and signed and dated by
the relevant personnel.
No product is dispatched until all the activities specified herein and
in other appropriate documentation have been satisfactorily
completed and the associated data and documentation are available
and authorized.
8.2.4.4 Inspection and Test records
BET has established and maintains inspection reports, which
provide evidence that the product have been tested. These reports
show clearly whether, the product has passed or failed testing
according to defined acceptance criteria. Where the product fails to
pass any test, the procedures for the control of nonconforming
product apply (see 4.13 herein).
Records identify the inspection authority responsible for the release
of the product (see 4.16 herein).
For details see procedure PRO/02/01 9.1 & 9.2.
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Date of Issue: 31/12/2012

8.3

QUALITY MANUAL

Control of Nonconforming Products

BET has established and maintains a documented procedure to ensure that a
product, which does not conform to the specified requirements, is prevented from
unintended use.
This control provides for identification, documentation,
evaluation, segregation (where practical), disposition of nonconforming product,
and for notification to those concerned.
When nonconforming products are identified at vendors premises, the concerned
sales engineer immediately removes such products and bring it into the notice of
the vendor. It is now becomes the responsibility of the vendor to remove this
nonconformity. In case of pipes if any non conformity is found a quick remedial
action or rework is suggested by the QA engineer and non conformity is removed.
When nonconforming product is identified in-house, the management
representative determines whether a formal Corrective Action is necessary. If it is
determined one is necessary, the corrective action system is utilized.
See Clause 7.0 of Procedures MAI/02/01.
8.3.1

Review and Disposition of Nonconforming Product

The concerned sales engineer/head-composites are responsible for review
of, and have the authority to disposition, nonconforming product.
Nonconforming product may only be - Replaced and or Rejected if rework
to remove non conformity is not possible.
For details see procedure MAI/02/01.

8.4

Analysis of Data
BET has established maintains a system to identify collect and analyze appropriate
data to demonstrate the suitability and effectiveness of Quality Management
System. BET use such data/information for a continual improvement and
effectiveness of Quality Management System. For details see Clause 8.0 of
Procedures MAI/02/01.

8.5

Improvement
8.5.1

Continual Improvement
BET ensures for a continual improvement in the effectiveness of the
Quality Management System through the use of Quality Policy, Quality
Objectives, Audit Results, Analysis of Data, Corrective and Preventive
Actions and Management reviews.

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Issue: A
Date of Issue: 31/12/2012

8.5.2

QUALITY MANUAL

Corrective Action
BET has established maintains and documented procedures to ensure to
take effective and appropriate action to eliminate the cause of nonconformities to prevent recurrence.
See MAI/04/03 Clause 7.0 of Procedures MAI/02/01

8.5.3

Preventive Action
BET has established, maintains and documented procedures to ensure to
identify and take appropriate action to prevent potential nonconformities.
See MAI/04/03 Clause 7.0 of Procedures MAI/02/01

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