Preliminary Report JCC Libraries

Jamestown Community College
Functional Area Review

Preliminary Report
for the
JCC Libraries
Prepared for the External Review Team

April, 2015
Prepared by the Internal Review Team

Team Members:
Timothy Arnold, Director of Libraries
Mary Jermann, Coordinator, Cattaraugus County Campus Library
Cynthia Horton McKane, Reference Librarian
Amy B. Rupp, Senior Project Manager
Dr. Mary Kay Szwejbka, Director, Teacher Education Program
Table of Contents
Part I: Preliminary report prepared for external review team
Section 1:
1.1
1.2
1.3
1.4
1.5
1.6
1.7
Functional Area Overview

Current functional area mission statement
Current functional area enduring values
Program student learning outcomes (SLO), required if relevant
Summary of the history of the functional area
Overview of current services and processes
List of relevant professional and ethical standards
Overview of library collections
Section 2: Personnel
2.1
Current job descriptions
17
Section 3: Current institutional support for the functional area

3.1
Budget, grants, and planning
3.2
Facilities, equipment, and technology resources
3.3
Support from other functional areas
19
Section 4: External considerations

4.1
Current trends and best practices
4.2
Developing issues
24
Section 5: Assessment and review of functional area

26
5.1
Affirm or revise mission statement and enduring values
5.2
Functional area goals progress and planning process
5.3
Analysis of current services and processes
5.4
Evaluate the extent to which the functional area practices and goals
contribute to student retention
Section 6: Preliminary report summary and future directions
35
6.1
Summarize major strengths and weaknesses of the functional area
6.2
Vision statement
6.3
Conclusions and preliminary recommendations for functional area
improvement
JCC Libraries - Functional Area Review

Preliminary Report
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Appendices
A: Organizational Charts
B: Library Processes & Services
C: Processes Related to the Acquisition of Materials
D: Library Collections
E: Collection Development
F: Personnel - Job Descriptions
G: Facilities, Equipment, and Technology
H: Mission, Vision, and Values
I: Functional Area Goals
J: Statistics Related to Library Service Area Outcomes Hultquist Library
K: Statistics Related to Library Service Area Outcomes Cattaraugus County
Campus Library
L: Monthly Summary of Statistics
M: 2014-15 FAR Survey Results
N: Focus Group Questions
O: 2013 and 2010 SUNY Student Opinion Survey (SOS) Library Questions
P: Whiteboard Survey Results (Hultquist Library)
Q: 2011 Student Focus Group - Cattaraugus County Campus Library
R: JCC Libraries SWOT (2014)
Glossary
JCC Libraries Web Sites
Home Page www.sunyjcc.edu/library
Web OPAC jam.sunyconnect.suny.edu:4750/F
LibGuides - www.sunyjcc.libguides.com/
AskUs 24/7 Chat Reference bitly.com/AskUs-JCC
LibAnswers - sunyjcc.libanswers.com/

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Part I: Preliminary Report

Jamestown Community College (JCC) was founded in 1950 as a predominantly transfer, liberal
arts-oriented institution. JCC was the first locally-sponsored State University of New York
(SUNY) public community college, and is now one of the thirty community colleges within the
sixty-four member SUNY system. The institution has two campuses and two extension sites.
The Jamestown Campus is located 80 miles south of Buffalo on a 107-acre site in Jamestown,
New York. The Cattaraugus County Campus, located 50 miles east of Jamestown in Olean, New
York, has served Cattaraugus County in New York and McKean and Potter Counties in northern
Pennsylvania since 1976. The North County Center, established in 1988, is located 30 miles
north of Jamestown in Dunkirk, New York. The Warren Center, established in North Warren,
Pennsylvania in 1987 by a contractual arrangement with the Warren-Forest Higher Education
Council, offers post-secondary educational opportunities to students in rural Forest and Warren
counties.
The major objective of functional area review is to improve the quality of services, programming
and internal processes at JCC. Functional area review is a process of evaluating to what extent a
service or program has been successful in achieving its intended goals through systematic
collection and analysis of information relevant to those goals. The review process is the
foundation for developing future goals and continuous improvement in the functional area.
Jamestown Community College achieves its mission through the implementation of the eleven
institutional goals. The functional area review process is delivering on our commitment to
planning and a culture of evidence which are two of the institutional goals.
Section 1: Functional Area Overview

This section is intended to provide a brief overview of the current situation for the functional area.
The current mission statement; enduring values; program student learning outcomes; services,
programs, and processes; and relevant professional and ethical standards are listed. Analysis of
the effectiveness of these items is in section 5 and recommendations for improvements are in
section 6.
1.1
Current functional area mission statement:

Mission statement prior to November 2014:
The JCC Libraries, located at the Cattaraugus and Jamestown campuses, are committed to
supporting the mission of Jamestown Community College as a student-centered institution
which embraces academic excellence and meets the learning needs of the college and
greater community. As a full partner in the teaching/learning process of the college
community, the libraries work with students, faculty, and the community to develop
critical thinking and lifelong learning skills.
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In support of this mission, the libraries will
Acquire, produce, organize and provide access to a collection of high-quality

resources which address the information needs of the college.
Provide instruction and services to students, faculty, staff and the greater
community in the effective use of learning resources.
Seek and maintain partnerships that increase access to information, cultivate

support for library collections and services, and strengthen the greater community.
Provide an easily accessible, user-friendly and safe environment that fosters

teaching and learning for both library users and library employees.
Contribute to the intellectual, cultural and recreational pursuits of the college

beyond the classroom.
Evaluate on a continuing basis all library services and activities.
Affirmed or revised mission statement:
Mission Statement
The JCC Libraries are committed to supporting the mission of Jamestown Community
College as a student-centered institution which embraces academic excellence and meets
the learning needs of the college and greater community. As a full partner in the
teaching/learning process of the college community, the libraries work with students,
faculty, and the community to promote critical thinking, information literacy, and lifelong
learning skills.
1.2
Current functional area enduring values:
Values
Commitment to Lifelong Learning
We are committed to lifelong learning, intellectual inquiry, and the promotion of effective
communication, collaboration, and a greater understanding of the world in which we live.

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Critical Thinking and Information Literacy Skills

We value the importance of incorporating information literacy and critical thinking across
curricula, in all programs and services, fostering collaboration among all college
constituents.
Intellectual Freedom
We uphold the principles of intellectual freedom for academic libraries.
User Centered
We strive to maintain collections, services, technology, and facilities that support all
users needs.
Social Responsibility
We respect and embrace diverse scholarship, multiple perspectives, and the ideals of
sustainability.
1.3
Program student learning outcomes (SLO) required if relevant

For Library Instruction Sessions (one-shots)
After a library instruction session, students will be able to articulate their information
need, identify appropriate research step(s), and retrieve relevant information
For LIB1500 Library Research Skills (1 credit)
Upon completion of the course, students will be able to
define a research need
determine the nature and extent of the information needed to support that research
create an outline listing subtopics to support that research
access the needed information for each subtopic using a variety of information
sources
evaluate the information and its sources
organize the information according to the outline
provide a basic definition of plagiarism
For LIB1600 Electronic Library Skills (1 credit)
Upon completion of the course, students will be able to
select basic college-level electronic research tools based on their information needs
design effective search strategies for a variety of electronic research tools
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critique the information retrieved regardless of format

Information Literacy (Gen. Ed.)
From the General Education: Learning Outcomes: Graduates of JCC, in addition to their
degree-specific knowledge and skills, will have demonstrated completion of the following
learning outcomes associated with general education.
determine the nature and extent of needed information
access information effectively and efficiently
evaluate critically the sources and content of information
use information effectively to accomplish a specific purpose
Service Area Outcomes: Circulation
Assessment Measure/Data Collection Method

Number of library card holders by user type and sublibrary/Statistics (ALEPH - cir-05)
Circulation 1: Library staff will provide

affiliated users and members of the college's
service area with library cards and facilitate
the borrowing of library materials.
support to the library's users in the basic use
of library equipment (copiers, printers, etc.)
and service to the library's users by answering
basic questions.
methods for instructors to place materials on
reserve for class use and will assist patrons in
accessing these materials.
Interlibrary Loan: Library staff will support
the information needs of users by facilitating
the circulation of books, journal articles, and
other materials from other libraries.
Service Area Outcomes: Facilities
Library staff will provide sufficient access to
information resources to support the needs of
the librarys users, and will provide an
environment that supports users' needs.
Number of circulation transactions by borrower status

and sub-library/Statistics (ALEPH - cir-30)
User perception of satisfaction with circulation
services/Survey
Usage statistics (Gimlet)
User perception of satisfaction with circulation
services/Survey
Number of items on reserve/Statistics (ALEPH - cust30)
Number of circulation transactions for reserve
items/Statistics (ALEPH - cust-06)
Number of hits on individual electronic course reading
titles/Statistics (LibGuide Statistics)
Number of ILL transactions/ Statistics (OCLC)
Number of intercampus transactions/Statistics
User perception of satisfaction with interlibrary loan
services/Survey
Number of users in the library/ Statistics
(Headcounts/Gate Counts)
Library occupancy/available seats/Statistics
Number of available computer workstations/Statistics
Number of computer logins/Statistics (TBD)

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Library hours of operation/Statistics

Number of group study rooms/Statistics
Usage statistics for group study rooms/Statistics
(ALEPH and sign-in sheets)
User perception of the library facilities, etc./Survey
Service Area Outcomes: Library
Automation
Library staff will provide support to users by

facilitating access to electronic resources.
Service Area Outcomes: Reference

Collection Development: Library staff will
develop library collections that support and
enrich college programs and curricula and
that meet the information needs of the college
community.
Instruction: Library staff will provide

instruction to students in the use of
information resources in traditional and nontraditional classroom settings.
Reference: Library staff will provide support

to students in the use of information
resources.
Database usage statistics/Statistics (Vendor reports)

Web page usage statistics/Statistics (Google Analytics)
LibGuide usage statistics/Statistics (LibGuides Statistics)
OPAC usage statistics/Statistics (ALEPH - cust-60;
cust-64)
User perceptions of the accessibility of the librarys
electronic resources
Collection data: volumes/titles added and
discarded/Statistics (Excel)
Collection data: Size of collection by format/Statistics
(ALEPH & Excel)
Collection data: Size of collection by
program/Statistics (ALEPH & Excel)
User perception of usefulness of collection/Survey
Usage statistics for number of sessions, number of
students, types of classes/Statistics (Excel)
SLO Assessment: After a library instruction session,
students will be able to articulate their information
need, identify appropriate research step(s), and retrieve
relevant information
Usage statistics by type of interaction (face-to-face,
phone, email, chat) /Statistics (Gimlet, QuestionPoint,
LibAnswers)
Map reference transactions to General Education:
Information Literacy and Technological Competency
SLOs and the Institutional Goals (Core Values)
User satisfaction with reference services/ Survey

User confidence following use of reference
services/Survey
Service Area Outcomes: Technical Services
Library staff will process information
Number of items processed by type (TBD)

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resources and make the information available

to the library's users.
1.4
Length of time it takes new material to get to shelf

after arrival (TBD)
Summary of the history of the functional area

A library has been part of Jamestown Community College since its beginnings in 1950.
That first library started with a collection of 1,500 volumes and a budget of $500.00. The
initial focus was on establishing a well-rounded collection to support the colleges liberal
arts-focused programs. From the beginning, the library was open to the community as
well as students and faculty. By 1954, through thoughtful collection development and
donations, the librarys collection had expanded to 9,728 volumes and 81 periodical
subscriptions. Part of this expansion included a small law collection of titles like United
States Supreme Court Reports that supported the curriculum as well as provided valuable
information for local attorneys.
With the completion of the collegiate center in 1962, the library moved into its own
dedicated 9,000 square foot space. The collection had grown to 18,406 volumes and 121
periodical subscriptions. In 1963, the collection expanded beyond its liberal arts focus
with the development of the nursing collection in support of the colleges newest program.
Staffing during this period remained limited to one full-time librarian, one clerical support
person, and the occasional student worker.
The 1970s were a decade filled with expansion, not just of space but also of services, staff,
and formats, continuing the librarys mission to provide support for the college
community as well as the community at large. Administrative emphasis on the
importance of the library to the total college program resulted in a doubling of the
librarys annual budget for new acquisitions from $15,000 to $30,000. In addition to
books and periodicals, there was an increased focus on the acquisition of vinyl and tape
recordings as well as other audio-visual materials such as film loops, film strips,
microfilmed works, and combination kits.
The Hultquist Library and Learning Center (25,000 sq. ft.) opened in 1971, following
many years of planning and development. The new library featured space for 30,000
volumes, an AV center, 24 self-instruction carrels, a reading pit, and a chaplains office.
The facility was designed to bring traditional library services together with audiovisual
and instructional development services.
With a well-established core collection, now numbering 34,218 volumes and 276
periodical subscriptions, and a larger staff, the Hultquist Library increased focus on
instruction. In addition to one-shot bibliographic instruction sessions, the library
developed two self-paced tutorials, an orientation program available in the form of a 5minute slide/cassette program and a walking tour consisting of an audio cassette and a
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floor plan. Library Research Skills (LIB1500), a 1-credit course introducing students to
basic research techniques and information sources was also launched during this period.
Several guides to aid students and faculty in using the library first made their appearance
in the mid-1970s, Hultquist Library Handbook, Subject Guide to the Periodicals, and
Descriptive Guide to the Periodicals. A quiz was developed for use with the handbook or
in conjunction with the librarys bibliographic instruction sessions. The Hultquist Library
reference staff published their first Pathfinders, Nutrition and Conservation of Natural
Resources. Much like todays LibGuides, Pathfinders were valuable research guides that
led patrons to useful resources in the librarys collection as well as providing tips for
finding more information.
The colleges use and creation of new forms of instructional media centered around the
Hultquist Librarys AV department with graphic design, photography, and videotaping
being added as instructional services. Another feature of the AV department was the
Listening Center. This service was available each weekday to play LP records and other
sound recordings on request. Recordings could be listened to via headphones in a number
of wired carrels or in the librarys reading pit.
This period also saw the improvement or expansion of services to a variety of user groups.
Beginning in 1973, community residents over age 18 were given borrowing privileges
similar to those of JCC students. The library participated in its first consortial lending
program, LAP (Library Access Program), which provided interested faculty with library
cards for SUNY Fredonia, University at Buffalo, St. Bonaventure, and other Western New
York libraries. Within a few years, a cooperative lending agreement between JCC and
SUNY Fredonia expanded the open access benefits to students of both institutions. This
was followed quickly by the implementation of SUNY Open Access, which further
expanded the open access concept to all state supported institutions and those community
colleges electing to participate, including JCC.
In the late 1970s, a special area of the Hultquist Library and Learning Center was
dedicated to support for individuals with disabilities. The area included a table at the
appropriate height for wheelchair use and a carrel with a MasterLens magnifier for the
visually impaired. Audio cassette players were available for loan on a semesterly basis to
students with identified needs. Expanded support for visually impaired students was
provided through the development of a large-print collection of both fiction and nonfiction titles. An extra subject card for Large-type books was included in the card
catalog for easy searching. Additionally, subscriptions to large-type editions of Readers
Digest and an Oxford Dictionary were added.
The Cattaraugus County Campus of JCC opened in 1976 and with it, a library space.
Staffing was limited to one part-time Library Technical Assistant (LTA). The library was
open 47 hours per week. The collection consisted of books left behind by the State

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University Ag and Tech College. By 1979, the Cattaraugus County Campus library
collection numbered about 1,200 volumes.
In 1978, the Hultquist Library Learning Center staff consisted of a library director, two
full-time faculty/librarians, three full-time LTAs and one part-time LTA, one full-time
library clerk, one secretary, and eleven student assistants. The Hultquist Library was open
70 hours per week. The collection included 47,145 volumes and 480 periodical
subscriptions. The book budget was $26,406.
The 1980s saw the beginning phases of automation both behind the scenes and in the
public areas of the libraries. A retrospective conversion project began in the mid-1980s.
This project converted the libraries card catalog to machine-readable tape, the first step in
implementing an automated circulation system and online catalog. The project was
initially funded through an automation grant ($9,984) from the Western New York Library
Resources Council (WNYLRC). Additional funding was provided through a federal Title
III grant. Technical Services saw the first changes through the use of OCLC for cataloging
services. These initial steps also brought faster processing of interlibrary loan requests
through the OCLC ILL sub-system.
To improve the Hultquist Librarys video production capabilities, the college received
funding from the Hultquist Foundation to equip a newly converted television studio and
control room. This renovation made possible the production of a variety of programming
including, College Collage, an informational program about the college that aired
regularly on the local cable channel.
The Cattaraugus County Campus Library moved into new facilities in the mid-1980s. To
accommodate the growing library, a full-time librarian/director was appointed and the
part-time staff position was increased to full-time. The collection consisted of about 7,000
volumes.
The library of the future arrived at the Hultquist Library with the addition of an
automated push-button index, InfoTrac on CD-ROM, an index of 400 magazines and The
New York Times. In conjunction with this new resource, the librarians at the Hultquist
Library began conducting online database searches for patrons using the DIALOG
collection. The new service allowed librarians to gather information from close to 300
databases, a huge leap forward in access for the time.
During this period, the Hultquist Library began to develop several special collections, a
college archive and a Scandinavian and local history collection. Both collections were
housed in the librarys Chautauqua Room.
The addition of several satellite dishes to the Hultquist Library buildings roof made it
possible for the library to expand the programming available to the JCC community.
Early programming included video for classroom instruction, live teleconferences,
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distance education opportunities through SUNYSAT and PBS, and foreign broadcasts
primarily from Mexico and Canada.
Staffing at both libraries was evolving during this period, with the Hultquist Library
having one full-time director, one full-time reference librarian, one full-time
faculty/circulation, two part-time reference librarians, three full-time LTAs, three parttime LTAs, one full-time media technician, one part-time media technician, and twelve
student workers. The Hultquist Library was open 66 hours per week. A second full-time
LTA was added at the Cattaraugus County Campus Library to cover evening hours and
technical services functions.
In 1989, the libraries brought their first automated system, multiLIS, online. This system
automated all cataloging and circulation functions. In addition, users were able to search
for the libraries books and periodicals using an online catalog instead of the traditional
card catalog. Video and sound recordings from the AV collection were added after the
initial launch.
The emergence of the Internet, the continued improvement of computers, and the further
development of multimedia resources shaped the direction the libraries took in the 1990s.
CD-ROM indexes were a mainstay with the Hultquist Library subscribing to five different
indexes by 1992.
Both libraries also saw their facilities evolve in the early nineties. The Cattaraugus County
Campus Library, consisting of about 12,000 volumes and 145 periodical subscriptions,
was moved to the renovated first floor of the former fish market on South Barry Street.
The new library facility occupied about half of the first floor. As a result of an expansion
to the Hultquist Library building, open stack space in the library increased by over 4,000
square feet. The addition added several new classrooms and conference rooms, a larger
AV area, a distance learning classroom, and a theatre.
The Hultquist Library, in conjunction with JCCs Community Relations Office, took on
management of the local educational television channel (ETV). As part of the
arrangement, a bi-weekly program, Campus was produced and aired four times a week
during the academic year. Additionally, airing of the telecourses being offered by the
college was managed via this agreement. Video production continued to be an important
activity with numerous instructional videos for the college and local industry being
produced. Two of the programs, multiLIS: the librarys online catalog, demonstrating
five methods of searching the online catalog and a SilverPlatter instructional program,
were marketed nationally.
As part of a college-wide retrenchment in the mid-1990s, a full-time faculty/librarian
position in the Hultquist Library and the directors position in the Cattaraugus County
Campus Library were eliminated. The director of the Hultquist Library was given
administrative responsibility for both campus libraries and coordinator responsibilities for
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the Cattaraugus County Campus Library were added to the remaining full-time reference
position at the Cattaraugus County Campus Library. An LTA vacancy at the Cattaraugus
County Campus was not filled with the technical services responsibilities of that position
added to the remaining full-time LTA position. Several adjunct librarians were added at
each campus to provide consistent reference coverage during most of the libraries hours
of operation. The Hultquist Librarys hours were reduced to 59 hours per week.
The libraries expanded their instructional opportunities by providing an introduction to the
library in the colleges newly developed Student Success Seminar, a required course for
all first-time, full-time students. In order to provide more effective instruction, computer
workstations were added to the Hultquist Library classroom (HULT103) permitting
hands-on library instruction for the first time. An awareness that changes brought about
by technology were changing the way research was conducted led to development of a
new credit course, LIB1600: Electronic Library Resources. This course introduced
students to research databases and the search skills and tools needed to use them
effectively.
The libraries launched their first web sites in 1996 and with that were able to offer access
to a small collection of online databases, including the resources of SUNYConnect, a joint
initiative of the SUNY System Administration Office of the Provost and each of the
SUNY Libraries to share collections and services across the State University of New
York.
The new millennium saw the dominance of full-text, Internet-based resources and the
libraries adjusted their instruction, services, and resources to meet the needs of the user
population. In conjunction with the Colleges Hardware & Network Services department,
the Hultquist Library was one of the first locations on campus to offer wireless network
access. Laptop computers were available for students and faculty wishing to try out this
new service. Other services added early in this time period included remote access to the
libraries online collections and eReserves.
LIB1600: Electronic Library Resources was moved online in 2000, becoming one of the
colleges first courses to be taught fully online.
In 2003, the JCC Libraries became the 32nd SUNY site to complete their migration to
ExLibris ALEPH 500 library management system. A new statewide delivery service,
LAND, improved the delivery of interlibrary loans across the state, guaranteeing delivery
within 48 hours of the ILL request. In 2010, authority control processing, discontinued
prior to the migration to ALEPH, was re-implemented.
Due to the changing nature of technology, increased demand for distance education, and
instructional design and support, the audio-visual department was moved from the
Hultquist Library to the IT department. As a result, the Hultquist Library staff was
reduced to one full-time librarian/faculty, three adjunct librarians/faculty, one full-time
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senior project manager, two full-time LTAs, two part-time LTAs, one part-time typist, and
five student workers. The director of libraries continued to have oversight over both the
Hultquist Library and the Cattaraugus County Campus Library. The Cattaraugus County
Campus staff included one full-time coordinator/librarian, one full-time LTA, and three
adjunct librarians/faculty.
As part of a major expansion of the Cattaraugus County Campus the library took over the
entire first floor of Academic Hall, doubling its floor space. The library facility was
redesigned and renovated to incorporate a smart classroom, two group study rooms,
restrooms, a larger reading room, more stack space, and a larger Technical Services area.
The collection consisted of about 17,500 print volumes, over 100 periodical subscriptions,
and more than 90 DVD titles. At this time, Academic Hall was renamed the Library and
Liberal Arts Center (LLAC).
In recent years, there has been a greater focus on programming and events with the
Hultquist Library sponsoring or co-sponsoring a number of activities including a student
book club, book signings and presentations by local authors, a performance by a local
storyteller, annual poetry slams, Banned Books Week ReadOuts and related presentations,
Read Across America events, and an Endangered Earth film series. The libraries cosponsored several performances of the one-woman-show, The Belle of Amherst. A
highlight of the Hultquist Librarys programming efforts was the award winning Banned
Books Week-themed video, McSpacey Investigates: Banned Books Week. The video
was created in conjunction with the colleges marketing department.
After several years of discussion and planning the college implemented a process for
assessing the information literacy skills of JCC students. As part of this assessment, the
libraries session in the Student Success Seminar was modified to highlight the research
process and the basics of the Association of College and Research Libraries (ACRL)
information literacy standards. Prior to the library session, students are given an
information literacy pre-test with a voluntary post-test taken prior to graduation.
The JCC Libraries recently upgraded the assistive technology available with the addition
of several Airtouch adjustable height desks to accommodate patrons in wheelchairs. The
Hultquist Library also added a large print keyboard designed for those with conditions that
cause visual impairment or low vision and a marble ball mouse for use by individuals with
upper extremity or fine motor disabilities.
The shift in focus from print to online content resulted in the size of the libraries
traditional collections remaining steady for much of the 2000s. The Hultquist Library
collection remains at about 67,000 volumes and 225 periodical subscriptions while the
Cattaraugus County Campus collection remains at about 17,000 volumes with just over
120 periodical subscriptions. Media collections at both libraries have grown at a modest
pace. The libraries collection of online resources currently includes over 85 databases,

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more than 2,200 eBooks, LibGuides, AskUs 24/7 chat reference, LibAnswers,
Pronunciator language learning service, and EBSCOs Discovery Service (EDS).
1.5
Overview of current services and processes

The JCC libraries focus is on providing user-centered services that support the information
needs of JCC students, faculty, administrators and staff, and the community at large. A
complete listing of the services provided by the JCC Libraries can be found in Appendix
B. All of the libraries services are supported by an interconnected collection of processes
completed by individual departments within the library (i.e., circulation, reference,
technical services, etc.). Appendix C provides an overview of the multiple processes
involved in making information resources available to the libraries users.
The function of the departments within the libraries can be defined as follows:
Circulation facilitates the use of the libraries materials through the management of patron
records, maintenance of library stacks, and technical support in use of library
copiers, printers and other equipment.
Reference facilitates the use of the libraries collections through instruction, collection
development, and one-on-one user support.
Technical Services acquires, processes, and maintains the libraries collections in support
of the services provided by Circulation and Reference.
Library Administration provides leadership for all areas of the libraries, facilitates
planning and budgeting, and represents the libraries interests throughout the
college.
Library Automation facilitates the use of the libraries electronic resources through
maintenance of the libraries Web services, management of the libraries
information sources and by providing administration and support for the libraries
specialized software and LMS.
Library faculty and staff actively participate in a number of college committees and task
forces in order to support the continuing mission of the college. In addition, library staff
and faculty membership in regional, state, and national professional organizations ensures
the libraries stay abreast of emerging trends and issues in the field by participating in
webinars, workshops, and conferences. Recent professional development activities have
included participation in the following:
Conferences & Workshops
8th Annual Teaching & Learning Conference at SUNY Fredonia
ACRL WNY/O Chapter 2014 Conference: Academic Librarianship 360: Research,
Access, and Instruction

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CUNY Library Assessment Conference: Reinventing Libraries: Reinventing

Assessment
Copyright Issues for Educators, Librarians, and Administrators (BOCES)
SUNY Council of Library Directors Conferences
eCourses
Dynamic One-Shot Library Instruction
Webinars
Campus-Wide Collaboration: Students, Faculty, and Librarians Unite for Global
Marketability
Applying Copyright in Online Learning Environments
Virtual Symposium: The Future of Libraries
Formative Assessment Strategies for Library Instruction
How to Articulate Library Value
Connexion Client Training Module 3: Basic Record Processing
Connexion Client Training Module 8: Original Cataloging on Connexion
Maintaining EDS (EBSCO Discovery Service)
Building Cutter Numbers: An Overview (Cataloging/Classification)
Institutional
Memberships
Timothy Arnold
Mary Jermann
JCC Libraries' Staff - College and Professional Memberships

Member
JCC
Since
Professional
NYLA
(Jamestown)
WNYLRC (both)
Academic Director's
Council
CELT
Curriculum Committee
201420142014-
College Programming
(Olean)
General Education
Cynthia Horton McKane Committee
Honors Committee
20092011-
Member
Since
ACRL
ALA
SCLD
201420102014-
ALA
1999-
ALA
RUSA
20042008-

Preliminary Report
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Page 13
Amy Rupp
Sustainability Committee
2007-
LIRT
ACRL
ACRL LES
ACRL CJCLS
ACRL ANSS
SUNYLA
WNY/O ACRL
2008200820082008200820092008-
Academic Resources &

Technology
1999-
ALA
2001-
2007-
ALCTS
2001-
2013-
LITA
2001-
Professional Development
Task Force
2013-
LSSIRT
2001-
Social Media Steering

Committee
2014-
NYSLAA
SUNYLA
SUNY Shared
Cataloging Task
Force
19912009-
ALA
LSSIRT
NYSLAA
201420142009-
NYSLAA
2015-
ACRL
ALA
NYLA
SUNYLA
2011200820122013-
Distance Education
Advisory Committee
Financial Literacy Task
Force
Kelly Tremblay
SPIT
2013-
Lydia Kibler
Jennifer Knisley
CELT
2014-
2012-

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Page 14
Maggie McElrath
College Programming
(Jamestown)
ALA
SUNYLA
20052009-
Caldwell Proper
ALA
SUNYLA
20142014-
Christine Zeitler
ALA
LITA
NYLA
RUSA
2010201420102010-
Taylor Flores
NYSLAA
2012-
Dorene Hess
NYSLAA
2012-
1.6
2011-
List of relevant professional and ethical standards

The JCC Libraries, as part of the larger library profession, embrace the core values and
standards of the profession as set forth by the American Library Association (ALA) in the
following documents:
ALA Mission Statement

ALA Core Values of Librarianship
Standards for Libraries in Higher Education (ACRL)
ALA Code of Ethics
ALA Library Bill of Rights
Information Literacy Competency Standards for Higher Education (ACRL)
Value of Academic Libraries (ACRL)
1.7 Overview of library collections

The Hultquist Library on the Jamestown Campus and the Cattaraugus County Campus Library
maintain separate print and media collections and operate under separate budgets. Resources are
routinely shared between campuses and the extension sites through electronic means and
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8 April 2015
Page 15
interlibrary loan. Resource sharing is facilitated by a shared online catalog and supported by
intra-campus delivery of books and media.
The libraries share subscriptions to all online services and databases, ensuring equal access to
students on both campuses and at the extension sites. All current students, faculty, and staff have
access to the catalog, databases, eBook collections, LibGuides, virtual reference, and tutorials
while off campus or as distance learners.
The libraries collections have been developed over the years to support the colleges programs as
they have expanded and evolved. As demonstrated by the table in Appendix D, the libraries
collections have a heavy focus on the humanities and social sciences. As the colleges programs
have expanded into the sciences and technology, the libraries collections in those areas have been
given increased collection development attention. Development of the libraries collections
happens through a well-defined collection development process Appendix E. Strong partnerships
with faculty and staff members in other functional areas also contribute to the development of the
libraries collections as program reviews, program reaccreditations and certifications, and
functional area reviews result in the identification of areas of the libraries collections that need
further development. The need for current, accurate medical and health resources has resulted in
a strong and long-standing collaboration between the libraries and the nursing and occupational
therapy departments. In recent years, newer partnerships have resulted in the development or
expansion of a number of collections including childrens literature, environmental science,
criminal justice and terrorism, and communications.

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Section 2: Personnel
This section is intended to provide a brief overview of the current personnel for the functional
area. Analysis of the effectiveness of number, location, and type of personnel is in section 5 and
recommendations for improvements are in section 6.
2.1
Current job descriptions (See Appendix F)
The director of libraries oversees operations and staff at both campus libraries. The Hultquist
Library staff includes one full-time reference librarian, one full-time senior project manager, two
full-time library technical assistants, three adjunct reference librarians, two part-time library
technical assistants, and one part-time administrative assistant. The Cattaraugus County Campus
Library staff includes one full-time coordinator/reference librarian, one full-time library technical
assistant, and three adjunct reference librarians. The director of libraries, the full-time and
adjunct librarians, the senior project manager, and the three full-time library technical assistants
all have their MLS/MLIS degree.
The last few years have been marked by significant staffing changes at both campus libraries
resulting in a loss of depth of knowledge related to library and college processes and procedures.
Professional development activities, continuing education, and other on-going training have
enabled the staff to keep up-to-date and aware of changes in the field.
JCC Libraries Staff

Name
Timothy Arnold
Mary Jermann
Cynthia Horton
McKane
Amy B. Rupp
Lydia Kibler
Mechele Romanchock
Kelly Tremblay
Jennifer M. Knisley
Title
FT
Faculty/
Staff
Faculty
Both
Years of
Service
Sep 2014 -
FT
Faculty
Catt. Co.
Feb 1984 -
FT
FT
Faculty
Staff
Jamestown Mar 2004 Jamestown Sep 1988 -
FT
Staff
Jamestown Dec 2014-
FT
Staff
Catt. Co.
FT
Staff
Jamestown Jun 2009-
PT
Faculty
Jamestown Aug 2008 -
FT/PT
Director of Libraries
Coordinator - Catt. Co.
Campus Library,
Associate Professor
Reference Librarian,
Assistant Professor
Senior Project Manager
Library Technical
Assistant
Library Technical
Assistant
Library Technical
Assistant
Adjunct Faculty
Campus
Feb 2015-

Preliminary Report
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Page 17
Maggie McElrath
Caldwell Proper
Luana Ellis
Gary Greenstein
Christine Zeitler
Taylor Flores
Dorene Hess
Amanda Signorino
Adjunct Faculty
Adjunct Faculty
Adjunct Faculty
Adjunct Faculty
Adjunct Faculty
Library Technical
Assistant
Library Technical
Assistant
Administrative Assistant
PT
Faculty
PT
Faculty
PT
Faculty
Jamestown Aug 2014 1991-1998;

Catt. Co.
Jul 2011-
PT
Faculty
Catt. Co.
May 2011-
PT
Faculty
Catt. Co.
Aug 2008 -
PT
Staff
PT
PT
Staff
Staff
Jamestown Aug 2012 Jamestown Jan 2013 -

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Page 18
Section 3: Current institutional support for the functional area

This section is intended to provide a brief overview of the current institutional support for the
functional area. The current budget, grants, and planning; facilities, equipment and technology
resources; and support from other functional areas are listed in this section. Analysis of the
effectiveness of these items is in section 5 and recommendations for improvements are in section
6.
3.1
Budget, grants, and planning

The Hultquist Library and the Cattaraugus County Campus Library maintain separate budgets
to support the individual information needs of the two campuses. About 90% of the nonpersonnel portion of the budgets goes toward the purchase of materials (books, periodicals,
eResources, media, etc.). A small percentage of each librarys budget supports professional
memberships and development. Additional professional development funding is available to
all members of the library staff through the colleges three service units.
Acquisition of materials is guided by the libraries collection development policy. The focus
is on the purchase of materials that support and enrich college programs and curricula and that
meet the information needs of the college community. Priorities for collection development
may be determined as a result of program reviews, new course proposals, and new program
approvals. The libraries regularly apply for grant funding to assist with collection
development. The libraries share Coordinated Collection Development Aid from the New
York State Library Division of Library Development. Another regular source of grant funding
is the Katherine Jackson Carnahan Endowment for the Humanities (KJC). Both libraries
regularly apply for KJC funding to purchase materials that will enhance the libraries
humanities holdings and for programming that will enhance humanities education at JCC.
Other grant opportunities are sought as needs or opportunities arise.
The budgets are monitored throughout the fiscal year. Standing orders, periodical
subscriptions, and database subscriptions are reviewed annually as part of the budget planning
process to assess their continued value to the libraries collections.
Hultquist
Books
Automation
Periodicals
Satellite
Instructional Supplies
Library Supplies
2010-2011
$ 43,000.00
$ 46,731.00
$ 31,000.00
$ 4,700.00
$ 5,225.00
$ 6,630.00
2011-2012
$ 45,000.00
$ 53,942.00
$ 32,860.00
$ 5,200.00
$ 6,810.00
$ 6,630.00
2012-2013
$ 47,250.00
$ 57,666.00
$ 37,789.00
$ 5,200.00
$ 7,460.00
$ 5,545.00
2013-2014
$ 48,850.00
$ 58,129.00
$ 38,550.00
$ 5,200.00
$ 7,600.00
$ 4,000.00
2014-2015
$ 48,000.00
$ 66,882.00
$ 38,550.00
$ 1,119.00
$ 6,000.00
$ 3,000.00
Travel
Intercampus Travel
$ 2,100.00
$ 4,702.00
$ 3,950.00
$ 1,000.00
$ 2,950.00
$ 3,400.00
$ 1,800.00
$ 2,400.00

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Seminars & Workshops

Conferences
Grants
CCDA
KJC Awards
NEH/ALA (Muslim
Journeys)*
Perkins Grant
KJC Awards
Fall 2010
Fall 2011
Spring 2012
Fall 2012
Spring 2013
Fall 2013
Spring 2014
Spring 2014
Fall 2014
Spring 2015
Perkins Grant
$
$
$ 4,070.67
$ 1,370.00
$ 4,042.00
$ 1,997.37
$ 4,284.00
$ 3,125.00
300.00
400.00
$ 4,664.00
$ 3,256.20
$
$
500.00
400.00
$ 4564.67
$ 1,100.00
$ 2,500.00
$ 2,447.03
Young adult fiction

Three Salem Literature titles and My Peristroika (DVD)
Hugo and Nebula science fiction award winners
Belle of Amherst event

Manga/Anime Titles
$
$
$
$
$
$
$
$
$
Two adjustable height tables for accessible workstations
$ 2,447.03
Sundance Film award winners and graphic novel encyclopedia
National Geographic Virtual Library 1888Audiobooks and foreign language CDs and Axis360
Children's Literature Awards - Newbery, Batchelder & Caldecott
1,370.00
1,453.90
543.47
1,287.00
1,838.00
1,456.20
350.00
1,450.00
1,100.00
* - Approximate value of materials
Cattaraugus County
Books
Automation
Periodicals
Instructional Supplies
Library Supplies
2010-11
$ 21,000.00
$ 23,859.00
$ 13,650.00
$ 2,110.00
$ 1,746.00
2011-12
$ 22,000.00
$ 23,995.00
$ 13,650.00
$ 2,374.00
$ 1,746.00
2012-13
$ 22,000.00
$ 25,305.00
$ 13,650.00
$ 2,500.00
$ 1,746.00
2013-14
$ 22,000.00
$ 25,305.00
$ 13,650.00
$ 2,500.00
$ 1,746.00
2014-15
$ 22,000.00
$ 29,030.00
$ 13,650.00
$ 2,000.00
$ 1,200.00
Travel
Intercampus Travel
Seminars & Workshops
Conferences
$
$
578.00
385.00
$
$
500.00
200.00
220.00
220.00
705.00
741.00
900.00

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Page 20
Grants
CCDA
KJC Awards
Perkins Grant
$ 2,035.33
$ 2,021.00
$
850.00
$ 2,142.00
$
953.72
$ 2,332.00
$ 2,508.89
$ 2282.33
$
588.39
$ 1,382.00
KJC Awards
Fall 2011
Fall 2012
Fall 2013
Spring 2014
Fall 2014
Spring 2015
Paperback collection
Paperback collection; Axis360 eBooks
Paperback collection
Belle of Amherst event
Children's Literature collection
$
850.00
$
953.72
$ 1,058.89
$ 1,450.00
$
588.39
Perkins Grant
Adjustable height table for accessible workstation
$ 1,382.00
3.2
Facilities, equipment, and technology resources
Hultquist Library
The Hultquist Library is located on the first floor of the Hultquist Library building. The
open library stack and seating area is 18,444 square feet with a maximum occupancy of 800.
Library and IT offices, a dedicated library instruction classroom, the Chautauqua Room, a
conference room/group study space, an ITV classroom and several small group use rooms
are located around the perimeter of the open area. The public area of the library is furnished
with a variety of tables and carrels with group and individual seating for 222. Soft couches
and chairs with seating for 42 are located throughout the library to provide inviting space for
library patrons to relax.
The public reference area in the center of the library has 30 computer workstations for use
by all library patrons. One workstation is equipped with an AirTouch adjustable height
table and Zoom-Text software for use by patrons with disabilities. One multifunction color
printer/copier/scanner services all 26 workstations. A laser printer, located at the
Circulation Desk, is available for the printing needs of community residents. Three
additional non-networked workstations are also available for individuals that dont require
Preliminary Report
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Page 21
Internet access to complete their work. A laser printer services the three stand-alone
workstations. The colleges wi-fi network is accessible throughout the library. Access to
the wi-fi network is limited to JCC faculty, students, and staff. The Hultquist Library Pit is
located behind the reference area. This area is a popular relaxation area for students and is
used for library events such as the Banned Books Week Readout and local author
presentations.
The library classroom seats approximately 25 with 16 PC workstations for hands-on
instruction. The teaching station includes a PC, DVD/VCR unit, document camera and
projector. (See Appendix G)
Cattaraugus County Campus

The Cattaraugus County Campus Library is located on the first floor of the Library and
Liberal Arts Center (LLAC) building. The open library stacks and seating space is just over
4800 square feet with a maximum occupancy of 66. The library is divided into four general
areas: the reference/circulation room, the periodical reading room, the library stacks area,
and an area housing the library classroom, the teaching learning center, and staff offices.
The public areas of the library are furnished with a variety of tables and carrels with seating
for 43. The periodical reading room offers leisure seating for eleven. A viewing room with
seating for six includes a DVD/VCR/TV combo unit as well as the librarys microfiche
reader/printer and a Voyager XL magnifier.
The reference/circulation section of the library has 10 computer workstations for use by all
library patrons. A multifunction color printer/copier/scanner services the public
workstations as well as the library staff offices located throughout the library. The colleges
wi-fi network is accessible throughout the library.
The library classroom has workstations for 23 students as well as a teaching station
equipped with a PC, DVD/VCR unit, document camera, and projector. The library has one
group study room which includes a workstation equipped with an AirTouch adjustable
height table and Zoom-Text software for use by patrons with disabilities. The viewing
room has seating for six and includes a TV/DVD/VCR combo unit as well as the librarys
microfiche reader/printer. The teaching/learning center has seating for five and doubles as
an office space for library staff visiting from the Jamestown campus. (See Appendix G)
3.3
Support from other functional areas

In order to fulfill its mission, the JCC Libraries receive support from many areas of the
college.

Preliminary Report
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Page 22
Administration
Business and Finance Provides support for the libraries purchasing processes
through the processing of purchasing orders and invoices, budget transfers, budget
monitoring, management of state contracts, and mailroom functions.
Buildings and Grounds Provides maintenance and repair of library facilities as well
as assistance in setting up for library events.
Technology (IT, MIS, Media Services) Maintains and supports the libraries
technology needs through classroom and office equipment, network access, Banner,
wi-fi, and the JCC HelpDesk.
Human Resources/Campus Safety Provides support for all library personnel with
needs related to workforce planning and selection, employee training and
development, employee and labor relations, and safety and security.
Academic Affairs
Institutional Research Delivers needed data and related services in support of the
libraries planning processes related to annual functional area goals and assessment.
Academic Innovation (Distance Education/Technology Enhanced Instruction)
Supports the use of library resources by facilitating a library presence in Blackboard.
Facilitates library instruction and library staff meetings through the provision of
video-conferencing tools via the ITV classrooms and desktop sharing tools, like Goto-Meeting.
Recruitment and Marketing
Marketing Coordinates the delivery and design of the colleges Web content,
social media, and promotional materials. Provides guidelines for the design and
formatting of all publications via the JCC Brand Book.
Student Development
Financial Aid Provides support for the hiring of student workers, specifically those
hired through the work-study program
Disability Support Services Assists with the modification of library handouts and
other materials to be used in library instruction provided to students with visual and
other impairments
Faculty-Student Association Manages the colleges student ID card program. The
student ID card serves as the library card for all students and faculty.

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Section 4: External considerations

This section is intended to provide a brief overview of the current external considerations for the
functional area. Current trends and best practices and developing issues are described.
Recommendations for the functional area derived from this information are in section 6.
It is beyond the scope of this report to provide a comprehensive list of the external forces
impacting the JCC Libraries. However, what is compiled below are the trends and developing
issues that are most likely to have the greatest impact on the future activities of the JCC
Libraries. While these concerns may not all be specifically addressed in section 6 of this report,
the libraries will be monitoring them as they evolve and will adjust our services, processes, and
goals as needed.
4.1
Current trends and best practices
4.2
Assessment
o New measures of success focused on resource usage
o Library metrics tied to college-wide data
Information Literacy
o Student success and demonstrable value (focus on outcomes)
o Increased collaboration with faculty (work sessions, workshops)
Purchase on Demand Access
o Balance between user needs and budget
o Impact on collection development/quality of collection
Library as an Idea, Learning, and Knowledge Commons
o Use of library space to support collaborative, interdisciplinary learning
Embedded librarians, outreach
o Online, on-demand guidance
o Virtual reference
Accessibility
o Knowledge of available tools
Website/Online presence
o Mobile technologies
o Social networks
Developing issues
College
Declining enrollment/budget
o Impact on libraries ability to maintain collections
o Student retention becomes imperative
Safety/security threats
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Page 24
o Increase in number of patrons with behavioral issues

Library facilities not adequate for current educational trends
o PC workstation furniture doesnt allow for multiple users
o Limited space for group collaboration
o Limited quiet /unplugged space for deep thinking/contemplation
Library support for online learners
o Limitations of library presence in Blackboard
o Staffing level inadequate for expansion of services
College Connections
o Requests for library sessions is increasing
o High school groups are larger than typical college classes taxes library
classroom facilities; requires splitting group in half
o Sessions longer (180 minute sessions)
State
OpenSUNY
o Impact on library services
SUNYConnect Shared Catalog Initiative
o Preparation for merging SUNY Libraries catalogs into a single, searchable
catalog data cleanup
o Modification of internal processes to align with SUNYConnect policies
o Possible limitations on ability to customize catalog data for local needs
SUNYConnect LMS Life after ALEPH, the libraries current LMS
o SUNYConnect contract with ExLibris expires in 2020
o Will move from ALEPH bring further integration of SUNY Libraries?
o Migration and data cleanup
Limited control over some consortial resources in library collection
o SUNYConnect collections
Titles not always kept up-to-date (GVRL core collection, netLibrary
collection)
Some resources have questionable relevance to JCC Libraries
(National Fire Codes, ELD)
o NOVEL collections
Collection can change with little notice
National
Changes in information literacy guidelines
o Impact of ACRL change from standards to framework
Pricing model of electronic resources (license vs. purchase)
o Shift from owning content to leasing access to content
Management of electronic resources
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o eJournal subscriptions no ownership of backfile following cancellation

o Changes in formats make continuing access impossible/difficult as
technology changes
o Related: device specific information sources (information silos)
o Patron access to eJournal subscriptions
Consolidation of library vendors
o Control (access, pricing, etc.) increasingly in the hands of fewer and fewer
vendors

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Section 5: Assessment and review of functional area

This section is intended to provide an analysis of the functional area based in part on the evidence
set forth in the previous four sections.
5.1
Affirm or revise mission statement and enduring values

The libraries existing mission statement was reviewed by the internal FAR team in
October 2014. Input on its revision was sought from the entire library staff. The ALA
Bill of Rights and the ALA Code of Ethics were consulted as part of the revision process.
Following the review, the mission statement was revised as some of the content was
deemed more appropriate for the libraries vision statement and enduring values. The
revised mission statement, values statement, and enduring values were shared with the
library staff and the vice president of academic affairs before being adopted. (Appendix H)
5.2
Functional area goals progress and planning process (See Appendix I)

Create a more usable/accessible student environment. [2012-13; 2013-14]
The libraries continue to look for creative ways to improve group study space within
the confines of the existing library facilities. In 2014-15, the Hultquist Library
began using a conference room (HULT117) for group and quiet study space. The
Hultquist Library is currently collaborating with Media Services and Buildings and
Grounds to upgrade the librarys two media viewing rooms to multi-purpose spaces
that will also function as group study spaces complete with a PC, DVD player, and a
wide-screen monitor/TV.
Document standard processes for technical services. [2012-13; 2013-14]
While this is no longer an annual goal, the process of documenting all technical
services procedures continues. This year the focus is on the processes related to
serials management. Having complete or nearly complete documentation for both
circulation and technical services has been an invaluable aid in bringing new staff
onboard. Though similarities exist in the processes used in the Hultquist Library
and the Cattaraugus County Campus Library the documentation remains largely
separate. The review and revision of technical services processes for the
Cattaraugus County Campus Library in an effort to streamline the relevant activities
is a goal for the 2015-16 FY.
Begin a critical review of the services provided by the libraries and an annual evaluation of
the adequacy of staff levels. [2012-13; 2013-14]
This goal was managed by a previous director. A brief survey was sent to all library
staff, but the results were never shared. Library staffing levels continue to be an area
of concern as continued demand for additional library services spreads the existing
staff thinner.

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Evaluate the adequacy of library staffing levels within the context of a full range of on-site
and virtual library services. [2014-15]
Director of libraries, Timothy Arnold, distributed a survey to peer libraries in order
to establish a standard by which to measure staffing levels, services, etc. Response
to the survey has been lower than anticipated. The results have not yet been
analyzed.
Analyze existing social media models being used by the libraries and evaluate new media
that could be implemented. [2012-13]
The libraries continue to have a presence on several social media outlets including
Facebook, Pinterest, and Twitter. While we are actively posting to Facebook several
times a week, the page has garnered only 100 likes since it was first launched in
October 2010. Our average Facebook posts reaches 6 people. Twitter and Pinterest
use is even more limited. We continue to look for ways to promote the libraries
existing social media outlets and assess the value of the individual outlets versus the
time involved in maintaining them. Promotion of our social media outlets has
included the use of QR codes, cross posting via the colleges Facebook page and
Twitter account, and including references to the libraries Facebook, Twitter, and
Pinterest accounts in instruction sessions, newsletter articles, event fliers, and library
blog posts. Moving into Instagram was briefly discussed this year. Since neither
library has a smart phone or other device that could be used to post to Instagram, it
was decided to collaborate with the colleges Web services department when library
activities are conducive to Instagram posts.
Seek opportunities to broaden our collaboration with non-teaching faculty and staff. [201213]
Collaborations with College Connections and the Developmental Studies program
continue to grow. The libraries continue to look for ways to collaborate with nonteaching areas of the college. Since the 2012-13 FY, staff in the Hultquist Library
have worked with the human resources department on several occasions. These
collaborations resulted in the development of the LibGuides Campus Health &
Safety (http://sunyjcc.libguides.com/safety), Tobacco-Free JCC
(http://sunyjcc.libguides.com/tobaccofree), the private guide, Human Resources
(http://sunyjcc.libguides.com/HR), and the acquisition of a number of books related
to current issues in human resources in higher education. The libraries have also
collaborated with the Financial Aid Office and the Financial Literacy Task Force to
promote financial literacy to JCC students. Beginning in September 2014, the
library session in the Student Success Seminar (INT1520) began incorporating
financial literacy concepts as part of the introduction of library services and
information literacy skills. The Hultquist Library also developed a Personal Finance
LibGuide (http://sunyjcc.libguides.com/per_finance) and for the past several years
has actively promoted personal finance and financial literacy themes during the
ALA-sponsored Money Smart Week (http://www.ala.org/offices/money-smart-

Preliminary Report
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Page 28
week). Library-themed breakout sessions are regularly offered at the biannual

Faculty Development Day and the annual staff Development Day.
Assign a liaison librarian to the developmental studies program. [2013-14]
Since Hultquist Library adjunct, Maggie McElrath, was designated the liaison to the
developmental studies program, several additional changes have been implemented.
Library Research Skills (LIB1500) a 1-credit course, was added back into the
Jamestown course schedule after an absence of several years. The course was
revamped to better target the needs of developmental studies students while
maintaining its college credit-level status. Ms. McElrath is the instructor for the
course on the Jamestown campus. In addition, she has worked with the coordinator
of the developmental studies program, Justin March, the coordinator of the Main
Street Learning Center, Kaye Young, and various developmental studies faculty to
provide individualized support for students in the program.
Develop a weeding process. [2013-14]
The process used to weed materials from the Hultquist Library collection was
reviewed and updated. The completed document was shared with the librarians and
now resides on the libraries shared drive for easy access.
Create a planning calendar for library events. [2013-14; 2014-15]
The intention of this goal was to coordinate library displays, blog and Facebook
posts, and Pinterest boards around a common theme (Banned Books Week, Poetry
Month, Money Smart Week, National Library Week, etc.) when possible. During
the first year of this goal, ideas were shared via email and monthly programming
meetings in the Hultquist Library. Following the first year, an Outlook calendar was
suggested as a means of keeping track of the events. To date, minimal time has been
put into developing the calendar. Possible events and celebrations are still being
shared via e-mail in one to two-month intervals.
Provide training to deepen the information literacy/critical thinking skills of library staff.
[2013-14; 2014-15; 2015-16]
Given the expectation that students leave JCC with at least a minimal level of
information literacy and critical thinking skills, this goal was developed to ensure
that all library staff possess those same skills. It has been difficult to identify an
effective means of meeting this goal. For 2014-15 FY the senior project manager,
Amy Rupp, is reviewing core competencies for library staff from other academic
libraries and relevant professional organizations in order to develop a similar
document for the JCC libraries. A core competencies list for the JCC Libraries will
help determine the direction for the professional development of individual staff
members. It will also aid in the onboarding process for new library staff members.
This goal will be carried over to the 2015-16 FY. The tentative plan in the Hultquist
Library for 2015-16 FY is to have each member of the library staff research an area
of the college or current college initiative and present their findings to the rest of the
Preliminary Report
8 April 2015
Page 29
staff. Each staff member will be guided through the process using instructional
scaffolding methods to help them develop their information literacy and critical
thinking skills. This activity will also tie to the 2013-14 FY goal to improve
awareness and access to all functional areas of the college by updating the entire
staff on the various functional areas and initiatives at the college.
Create a Chautauqua/Cattaraugus region full-text digital archive collection. [2013-14;
2014-15]
A LibGuide was published in 2014 (http://sunyjcc.libguides.com/ccfull-text). The
Hultquist Library is collaborating with the marketing department in the creation of a
promotional postcard to be distributed to libraries and historical centers throughout
the state.
Improve the availability and accessibility of assistive technology. [2013-14]
With assistance from the coordinator of disability support services, the libraries
received Perkins Grant funding for the purchase of three adjustableheight AirTouch
tables (two for Hultquist, one for Cattaraugus). The Hultquist Library also acquired
several smaller peripherals, a large print keyboard and a Trackman marble mouse.
In addition, the Hultquist Library staff participated in three ALA sponsored
webinars, Serving Deaf Patrons in the Library, ASCLA Accessibility Academy:
Positive Interactions: Making the Library a Welcoming and Empowering Place for
People with Disabilities, and Assistive Technologies in the Library. A LibGuide
(http://sunyjcc.libguides.com/assist) providing an overview of the library services
and tools available for persons with disabilities is currently under development.
Research steps necessary to assure that libraries are ADA compliant. [2013-14]
The coordinator of the Cattaraugus County Campus Library, Mary Jermann, is in
discussions with the director of buildings and grounds and the executive director of
administrative services about upgrading the entrance doors to the Cattaraugus
County Campus Library. A decision will be made once it is determined whether
funds will be available in this fiscal year.
Develop a plan for using technology to assess aspects of reference service. [2013-14] The
libraries are currently piloting a mapping process to track reference services. Using
data entered into Gimlet (http://gimlet.us/) all reference transactions are being
mapped to the following General Education SLOs:
determine the nature and extent of needed information
access information effectively and efficiently
evaluate critically the sources and content of information
use information effectively to accomplish a specific purpose
recognize that there are economic, legal, and social issues surrounding the
use of information and information technology
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observe institutional policies, and be aware of laws and regulations related

to access and use of information
Technological Competency
effectively locate, gather, organize, interpret, and present data and ideas
using the appropriate computer software
Develop interactive tutorials [2013-14; 2014-15] Time constraints have prevented much
progress on this goal. In 2013-14, Camtasia was installed on a staff computer in
each library. The senior project manager, Amy Rupp, completed the six hour
Lynda.com Camtasia training. In order to provide a basic level of library support for
the 2014-15 FY, online students are being referred to the Introduction to Research
LibGuide (http://sunyjcc.libguides.com/intro_research) for their introduction to
library services. Additionally, a LibGuide of vendor-created database tutorials
(http://sunyjcc.libguides.com/tutorials) has been compiled and distributed to faculty
teaching online courses.
Collaborate with the Student Recruitment Office to improve library tours. [2013-14]
Anecdotal evidence suggests the student led tours have improved. The libraries will
review and revise the information provided to the Student Recruitment Office on, at
minimum, an annual basis to ensure the information being given to the student tour
guides remains accurate.
Develop a series of short informative sessions on a variety of topics to promote the library.
[2014-15]
The Hultquist Library offered a number of citation workshops for students in Fall
2014. A Faculty Idea Exchange session held on the Jamestown Campus in
September 2014, offered an introduction to library resources and highlighted
strategies for helping students with the research process. The session was
customized to the faculty who were in attendance, with special emphasis placed on
ProQuests Statistical Abstract of the United States. A Fall 2014 Faculty
Development break-out session on copyright and fair use focused on copyright
topics related to both the traditional and online classrooms.
5.3
Analysis of current services, programs and processes

The JCC Libraries comprise five interconnected departments (See section 1.5) that work in
concert to provide the best service possible to our users. It would be impossible, within the
confines of this report, to fully assess every service and process that fall within the libraries
responsibility. This section of the report will provide an overview of the data (statistics) that
are currently gathered and briefly look at several of the issues raised by the user feedback
that is available and the SWOT completed by the library staff in November 2014.
Reviewing the data collection processes and how the gathered information can best be
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analyzed will help the libraries better position themselves to assess and provide the services
most needed by our constituents JCC students, faculty, administration and staff, and
community users as well as making the most effective use of staff time and the resources
provided to us by the college.
Data Gathering & Assessment

The JCC Libraries gather a broad array of data related to all aspects of library service. The
difficulty arises in how best to use that data to assess whether the library is providing
services that have a positive impact on our users. Currently, most statistics gathered by the
libraries are looked at for trends and not formally analyzed in terms of their impact on user
learning, student retention, changes in policies and procedures, etc. Appendices J, K, and L
contain data relevant to the SOAs (Service Area Outcomes) outlined in Section 1.3 as well
as an example of the monthly statistical summary that is distributed to library staff each
month. The Hultquist librarians have taken some initial steps in developing an assessment
of the library instruction sessions provided in Jamestown, Dunkirk, and Warren, but
revisions to the process are needed. Going forward, assessment practices related to library
instruction, as well as other library services will need to be aligned college-wide.
There is no standard within the profession that details the best way to translate library data
(ex. number of loans to students, number of full-text articles retrieved from a database,
number of instruction sessions provided) into information that measures its effectiveness.
The Standards for Libraries in Higher Education (ACRL) suggests identifying a peer group
of libraries for comparison purposes. As part of this review, the JCC Libraries identified
two peer groups; libraries from the colleges IPEDs peer group and libraries from
community colleges in the same Carnegie classification that also have campus housing
available for students. To date, our attempts to gather information from these groups have
met with minimal success. Revisions to the IPEDs and NCES ALS surveys may provide
some useful comparison data related to collection size and staffing levels.
Evidence suggests that the libraries users are generally satisfied with the services and
resources provided by the libraries. While the JCC Libraries have periodically surveyed
users, it has not been done consistently or thoroughly. In order to have some user feedback
for this functional area review, surveys of JCC faculty, administration, staff, and students
were conducted over the past four months (Appendix M). Due to timeline constraints,
focus groups could not be completed in time to include in this review, but are scheduled for
late March and April 2015. The focus group questions are included in Appendix N.
Additional user feedback, from the 2013 SUNY Student Opinion Survey, is included in
Appendix O. While the surveys do not contain detailed questions related to specific
services offered by the libraries, they do offer a glimpse of our users overall satisfaction
with the libraries. Informal survey data gathered between 2011-2105 via a whiteboard at the
Hultquist Library (Appendix P) and the results of a student focus group conducted at the

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Cattaraugus County Campus in 2011 (Appendix Q) are also included. In addition, the
results of the library staff SWOT analysis are included in Appendix R.
The libraries are already making plans to address several of the weaknesses identified in the
SWOT analysis. Goals for 2015-16 have been proposed to address the lack of library
visibility in Blackboard and the limitations of the Hultquist Library classroom. Working in
conjunction with the IT department, the Hultquist Library is working to reconfigure an
underutilized classroom near the library. The newly converted smart classroom will seat 24,
easing some of the space concerns that exist in the current library classroom. Its addition to
the library would also address the growing issue of double-bookings two library
instruction sessions scheduled for the same time. Additionally, modifications to the
Hultquist Librarys viewing rooms will upgrade these two spaces to group study rooms that
will accommodate four to six students.
The SUNY OLIS initiative to add EBSCOs Curriculum Builder building block to
Blackboard is the first phase of a 2015-16 goal to improve the libraries visibility in
Blackboard. Curriculum Builder will allow all faculty members to build reading lists of
journal articles, eBooks, streaming media and other resources within their Blackboard
courses using the libraries EDS search.
Hultquist Library Hours

The Hultquist Library is open 59 per week when classes are in session. For the past several
semesters there have been requests to review the existing schedule of hours. The user
surveys conducted for the FAR were the first opportunity to get broad feedback regarding
library hours. The survey of faculty, administration, and staff found that 73% of Jamestown
constituents were satisfied with the existing library hours, while only 4% were dissatisfied.
75% of students were satisfied with the hours, while 20% were dissatisfied. Going forward,
the library will need to review staffing levels, security concerns, and user headcount trends
in evaluating the need to increase or adjust library hours. For this analysis, a survey of peer
libraries could also provide valuable information against which to measure the Hultquist
Librarys hours and services.
Library Support for NCEC

While results from the FAR survey of students indicate a generally positive view of the
library services available to students at the North County Extension Center (NCEC) in
Dunkirk, the results from the SUNY Student Opinion Survey present a different picture.
There is currently no library facility at NCEC. Students attending NCEC can access Reed
Library at SUNY Fredonia through the SUNY OpenAccess program. Since the early 2000s,
Student Success Seminar (INT1520) courses offered at NCEC have had the option of
including a library session conducted by Hultquist Library staff. Intra-campus loan of
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materials from both campus libraries has been handled through the libraries ILL functions
and facilitated by administration office staff at NCEC. A telephone is available near the
student workstations in the Student Support Center to allow students to phone the Hultquist
Library reference desk for research assistance. The libraries chat reference service, AskUs
24/7 is also available to provide support. In the past three years, the Hultquist Library
reference librarians have expanded library instruction opportunities to courses beyond
INT1520. An increase in the number of instruction sessions being requested in both
Jamestown and Dunkirk and the time constraints involved in traveling to NCEC and setting
up for a session (2 hours, plus class time) have made it increasingly difficult to maintain
reference desk coverage at the Hultquist Library while also meeting all instruction needs.
Facilities
Hultquist Library
The Hultquist Library is a bright, open space that offers plenty of opportunity for
development into a modern, effective learning space. Originally build in 1971 and
expanded in the early 1990s, the space and its furnishings are in need of a major renovation.
The space is suffering from the typical issues found in older facilities: leaky patches in the
ceiling and the skylight over The Pit, worn, patched, and mismatched carpeting, and
ineffective lighting. The circulation desk features high counters that make interactions with
patrons in wheelchairs difficult. With its own high counter and side wall, the reference desk
acts as a barrier to interactions with students and other patrons. Teaching and learning
styles have evolved since the Hultquist Library was last renovated. In an effort to create
spaces that foster collaboration and group activities, the library has replaced many of its
single-person carrels with tables and chairs claimed from other areas of the institution
following their renovations. As the number of computer workstations available to the public
increased, tables for them were also pulled from other areas castoffs. This, along with the
forty year old leisure furniture gives the space a rather cobbled together look. With the
emphasis on more collaborative and group assignments and the presence of IT offices,
Media Services and a distance learning classroom within the library, finding a truly quiet
space can be challenging.
Cattaraugus County Campus Library
The Cattaraugus County Campus Library is broken up into four distinct spaces that offer
many opportunities for future development. The library has seen little change in its
facilities since they were renovated in the early 2000s. Like Hultquist, it could benefit from
a reconfiguration of the spaces and their furnishings that would create an environment more
conducive to both collaborative work and deep thinking. Perhaps the most pressing concern
that exists at the Cattaraugus County Campus Library is the lack of a handicapped
accessible entrance. The library is waiting to hear if funding will be available in this years
budget to address this critical need.
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5.4 Evaluate the extent to which the functional area practices and goals contribute to student
retention.
Although not every goal seems directly connected to student retention, in the larger scheme,
each goal and practice of the libraries is to fulfill the JCC Libraries mission, and to be
partners in achieving the broader institutional goals. To that end, the libraries goals reflect
our desire to strengthen existing practices in support of student-learning (i.e. Create a
template for LibGuides), create new programs or processes that have been identified as
having value for our students (Liaison to Developmental Studies program), to provide a
physical environment that is conducive to academic achievement (Create a more
usable/accessible student environment), and to encourage faculty and staff to continuously
learn and update skills to better support our mission (Provide training to deepen the
information literacy/critical thinking skills of library staff.) Maintaining a useful space and
collection, having positive interactions with students, and becoming partners in their
educational goals are all measures we undertake to promote student retention.

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Section 6: Preliminary report summary and future directions

This section is intended to provide a brief overview of the strengths and weakness of the
functional area, as well as, conclusions and preliminary recommendations for improvement.
6.1
Summarize major strengths and weakness of the functional area.

Drawing from the SWOT analysis conducted in November 2014, here is a brief list of the
strengths and weaknesses of the JCC Libraries.
Strengths:
Strong customer service skills every member of the library staff is dedicated to
ensuring that our users needs are met as quickly and effectively as possible
Web page developed as a result of users studies and collaboration with the Web
services department; work still needs to be done to improve content related to library
policies, but it has an intuitive design that users find easy to navigate
Libraries collections - the result of many years of hard work by library staff
beginning in the 1950s and continuing through to today; everyone works hard to
ensure the best resources are available for our users when they need them
Expertise of library staff and librarians even with many staff transitions, we have
been able to maintain a high level of knowledge and service; points to dedication of
everyone in the libraries
Specialized collections Scandinavian and local history collections and college
archives
Library instruction program the librarians work closely with other JCC faculty to
develop customized instruction sessions that fit the needs of individual courses
and/or assignments
Weaknesses:
Lack of cohesive design in furnishings, etc. furniture is a mix of cast-offs from

other areas ill-suited to todays learning styles
Lack of staffing
o Limits ability to expand services
o Project completion gets delayed or left unfinished
o Cuts to student assistant/work study budgets
o Limited time for off-desk duties
Internal communication distance between campuses creates a disconnect
No handicapped accessible door for the Cattaraugus County Campus Library
Lack of consistency of product/branding
No adequate space for library events

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6.2
Vision Statement
Jamestown Community College Libraries will contribute to the intellectual, cultural, and
recreational pursuits of the college classroom and beyond. The libraries will provide the
highest level of support to all library users by offering innovative instruction, relevant
resources, and professional services to the college and the greater community in the
effective and ethical use of information. The libraries will analyze and assess on a
continuing basis all library services and resources.
6.3
Conclusions and preliminary recommendations for functional area improvement

Reviewing and analyzing the libraries as a whole has been insightful. It has given us an
opportunity to reflect on the libraries role within the institution and identify both strengths
and areas of opportunity. While the libraries are generally held in high regard, there is always
room for improvement. There are several areas we will be grappling with over the next few
years in order to continue to provide the best service to our users.
Continue to work with College-Wide Safety and Security Coordinator to address

safety concerns at both libraries
Develop survey instruments that can be used to assess relevant processes of

various service areas within the library
Explore home grown and commercial options for better analysis of library
data/statistics
Continue work to improve communication and collaboration between campus

libraries
Review feedback from library focus groups for areas of concern
Regularly assess our electronic collections to ensure adequate coverage in needed

subject areas is available regardless of changes in consortial offerings.
Develop relationships with peer libraries with the goal of improving analysis and
assessment of library services
Update facilities and technologies available in the libraries to address changes in

learning styles and to ensure the libraries are accessible to all users
Examine service options for the libraries remote users (marketing, delivery, etc.)

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Appendices
This section is intended to provide details and supporting evidence for the descriptions and
analysis set forth in the previous 6 sections.

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Appendix A: Organizational Charts

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Appendix B: Library Services and Processes
Area
Service
Process
Circulation
Administration
Supervise and train student workers
Review circulation services and processes
Assessment
Gather data on library attendance
Gather data on Interlibrary Loan transactions
Enter Patron interaction details into Gimlet
Gather data on in-house usage
College Community Relations
Provide bulletin board space for college and community
announcements
Manage schedule of library displays
Create library displays.
Plan and participate in library events
Hardware/Software Support
Maintain printer and copier supplies
Circulate computer peripherals
Photograph students for ID cards (Jamestown only)
Assist users with:
Microsoft Office, Internet access, and online catalog (OPAC)
Printing, copying and scanning
Microform viewing and printing
Login difficulties
Library Materials Management
Circulate materials
Process Interlibrary Loan
Manage print reserve materials
Maintain print collection
Manage Empire Land Delivery services
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Library Operations
Provide coverage for all hours of library operation (59-60 hours per
week)
Create handout packets for library instruction, etc.
Protect each library user's right to privacy and confidentiality
Patron Support
Utilize Online Catalog (OPAC)
Refer patrons to other campus and community resources
Make available viewing rooms and group study rooms
Manage Patron accounts
Provide library cards
Reference
Administration
Manage and schedule part-time reference librarians
Review/assess library services, processes, and policies
Assessment
Collect and compile data on reference desk transactions
Collect and compile data on instruction sessions
Create assessment tools
Budget
Seek funding through grants and endowments
Adhere to budgetary constraints and categories
Collection Development
Maintain a balanced collection
Collaborate with faculty
Employ tools (ex. Resources for College Libraries, Choice, Ulrich's
Periodical Directory)
Continually review the collection for currency and relevance
Undertake targeted de-selection projects
Contribute to academic program reviews
Provide evidence of curriculum support

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College Community Relations

Create library displays
Plan and participate in library events
Publish content to the library social media outlets
Copyright and Intellectual Property Oversight
Distribute copyright information to all library constituents
Provide guidance on the ethical use of information
Hardware and Software Support
Assist users with:
Microsoft Office, Internet access, library databases and online
catalog (OPAC)
Printing, copying and scanning
Microform viewing and printing
Saving work to appropriate media
Blackboard
Banner
Login difficulties
Institutional Support
Manage College Archives
Liaise with other departments
Facilitate acquisition of public performance rights
Create and maintain JCC General Education assessments
Contribute to program reviews and certifications
Actively participate in standing committees, task forces, etc.
Present relevant programming at Faculty Development Day
Instruction
Teach one-shot library instruction sessions at all sites (face-to-face
and via ITV)
Teach for-credit courses (in person and online)
Introduce Information Literacy concepts to all Student Success
Seminar classes
Create and maintain course and class-specific research guides,
handouts and PowerPoints

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Provide instruction to College Connections students, instructors and

librarians
Conduct workshops for the greater community
Patron Support
Maintain a list of FAQs (LibAnswers)
Refer Patrons to campus and community resources
Maintain an environment conducive to learning
Research Support
Provide reference service to faculty, staff, students, and community
members through one-on-one research appointments, telephone,
email or walk-up sessions
Create and maintain online research guides (LibGuides)
Provide chat reference service (AskUs 24/7)
Reinforce information literacy and critical thinking skills
Perform literature reviews for faculty, administration and staff
Technical Services
Assessment
Maintain statistics related to acquisitions, purchasing, serials, and
discards
Compile reports to assist in budget and collection analysis
Compile reports & statistics related to print serials
Budget
Monitor serials budget
Maintain ledger for library budget and grant monies
Library Services
Create invoices for overdue interlibrary loan materials
Obtain public performance rights for films being shown by clubs
and committees
Materials Maintenance
Maintain print collection
Process discarded materials
Process new materials
Manage serial subscriptions and standing orders
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Add and maintain all records for individual items in ALEPH

Add/remove records in OCLC
Process donations, acknowledgements & memorial items
Claim and track missing materials
Purchasing Policies and Procedures
Maintain current knowledge of the Colleges purchasing policies
and procedures
Prepare purchase order requisitions prior to the procurement of
goods or services
Submit invoices for payment to the Business Office
Order all library materials including books, periodicals, equipment
and supplies
Establish and maintain accounts with library vendors as needed
Maintain information related to library vendors under state and/or
SUNY contracts
Maintain membership renewals
Staff Support
Sort and distribute mail for library and IT staff
Provide regular back up for all circulation services and processes
Automation
Administration
Liaise with library consortia (OLIS, LYRASIS, WALDO,
WNYLRC)
Maintain direct contact with vendors
Maintain direct contact with SUNY Connect/OLIS
Manage library grants (ex. annual CCDA application.)
Manage eSerial subscriptions
Manage library subscription and leasing programs
Archives
Maintain College Archives
Assessment
Compile data for library attendance, reference assistance, and use of
library materials
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Create assessment tools

Budget and Reporting
Compile and distribute library reports, budgets, and planning for
library automation
Coordinate library public relations, newsletters, etc.
Library Assistive Technology
Procure and maintain assistive technology aids. (ex. ZoomText
Magnifier & Screen Reader, OPTELEC Spectrum Jr. Low-Vision
Video Magnifier)
Online Resources Maintenance
Administer:
Updates and corrections to the Library homepage
Online catalog (OPAC)
Chat reference service (AskUs 24/7)
List of FAQs (LibAnswers)
Off-campus access to digital collections
Administer and create online research guides (LibGuides)
Social Networking Presence
Review and direct submissions to:
Facebook
Twitter
Pinterest
Contribute to and maintain Library blog
Software Maintenance
Administer library management system (ALEPH)
Manage library specific software (ex. Connexion, LCEasy, OCLC
Label software)
Supervision
Supervise Hultquist Library LTAs.
Training and Support
Distribute copyright information
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Facilitate:
Library personnel training
College-wide training sessions for staff and faculty
Training for college's extension centers and distance learning
students
Create and distribute support materials for instruction and
training
Library Administration
Administration
Represent the libraries at institutional, regional and national level
Direct library operations at all sites
Supervise library staff and faculty
Actively participate on standing committees, task forces, etc.
Assessment
Distribute data for library attendance, reference assistance, and use
of library materials
Budget
Prepare and administer budgets for libraries
Faculty Development
Manage faculty development fund applications
Facilitate budget for the Center for Excellence in Learning and
Teaching (CELT)
Coordinate Faculty Development Day with CELT
Set up rooms/catering for CELT events
Create flyers to send to faculty regarding details of event
Update and maintain CELT LibGuide
Maintain CELT surveys
Institutional Relationships
Coordinate library information for institutional, regional, and
national accreditation reports

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Appendix C: Processes Related to the Acquisition of Information Sources

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Appendix D: Library Collections

The library collections have been grouped by reference category in the table below to align with
the headings used to categorize reference transactions in Gimlet. As the libraries further develop
their assessment practices we may consider analyzing the relative size of the libraries
collections and trends in circulation and patron interactions with enrollment levels in the college
programs they support.
Reference Category
Anthropology, Folklore, Geography
Business
Criminal Justice
Education
Health Sciences/Medicine
History
Language & Literature
Law
Library Science
Miscellaneous
Music/Fine Arts
Political Science
Psychology/Philosophy/Religion
Science & Mathematics
Sociology & Social Sciences
Technology
LC Class
G
HA-HJ
HV
L
R
D, E, F
P
K
Z
A, C, S, U, V
M, N
J
B
Q
H, HM-HT
T
Hultquist Cattaraugus
2,008
442
3558
831
1545
342
2,057
392
3,132
1,212
9,254
1,226
15,225
4,873
1,012
378
498
306
1,276
359
3,931
559
1,667
236
4,695
1,157
4,654
1,464
3683
1008
2,645
564
Total
2,450
4,389
1,887
2,449
4,344
10,480
20,098
1,390
804
1,635
4,490
1,903
5,852
6,118
4,691
3,209

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Appendix E: Collection Development Policy

To fulfill its mission to support the teaching, learning, research, and service activities of
Jamestown Community College, the JCC Libraries must provide its users with access to
information in numerous formats and through various delivery systems. The following
Collection Development Policy has been written as a guide to assist the Library in fulfilling its
responsibility to build collections that support its mission.
RESPONSIBILITY
All full-time and part-time librarians share the responsibility of developing library
collections that support and enrich college programs and curricula and that meet the
information needs of the college community. Active faculty participation is essential to
developing a strong, relevant collection, and librarians will work closely with faculty to
identify materials that support their instruction and disciplines.
Librarians will collaborate with faculty both formally and informally regarding collection
development, recognizing the vital connections between the librarys materials
collections and the colleges teaching/learning processes. Librarians will also address
departmental and programmatic needs and concerns by actively participating in the
institutions program review processes, thereby insuring that the librarys subject
collections support academic programs and classroom instruction.
Collection development activities include assessing the current collection, maintaining a
working knowledge of the college curriculum, soliciting input from faculty, and
consulting professional selection tools. Librarians will use book trade publications,
bibliographies, and other selection tools in the materials selection process, both internally
and in their work with faculty.
The library supports the American Library Associations Bill of Rights and provides
materials and information presenting all points of view on current and historical issues.
The library follows the precept that the freedom to read is essential to democracy. (The
ALA Bill of Rights and its interpretation are appended at the end of this section.)
OBJECTIVES
The major responsibility of the Library is to support and supplement the needs and
objectives of the academic divisions and their respective courses. The Library will work
closely with the faculty and make every effort to be informed regarding changes to the
curriculum.
Books and other library resources should be provided for the interest, information, and
enlightenment of all members of the college. Materials should not be excluded because of
their origin, background, or the views of those contributing to their creation.
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SELECTION GUIDELINES FOR BOOKS

The library will select books which:
1. Support and enrich the curriculum, taking into consideration the varied interests,
abilities and maturity levels of the students served.
2. Stimulate growth in factual knowledge, literary appreciation, and critical thinking.
3. Provide scholarly materials on opposing sides of controversial issues, which will
enable students to make intelligent judgments.
4. Present global perspectives on issues and events.
Other considerations in selection include:
1. Authority of the authors.
2. Strength of present holdings in same or similar area.
3. Cost/benefit analysis.
4. Permanent or timely value of the material.
5. The format of the material in comparison with other formats available.
Additional selection guidelines
1. Textbooks are not normally purchased. Exceptions may be made for textbooks
which are the only or best sources of information on a topic.
2. Normally only one (1) copy of a title is purchased.
3. Holdings of area libraries are first consulted in cases of rare, highly specialized,
and expensive materials.
4. The choice between hardcover and paperback copy is based on expected use and
cost differential.
5. Lost or stolen materials will generally be replaced after one year, if titles remain
pertinent to the collection.
6. The majority of selections are recently published titles.
7. Evaluation and selection tools are used in collection development. These include
standard resources such as Resources for College Libraries, Booklist, Choice,
Library Journal, American Libraries, New York Times Book Review, Doodys
Core Titles, publishers catalogs, and professional journals in the disciplines.
SELECTION GUIDELINES FOR SERIALS/PERIODICALS/NEWSPAPERS

Serials/periodicals/journals/newspapers are publications issued in successive parts bearing
numeric or chronological designations and intended to be continued indefinitely. Published in
print, microform, and electronic formats, serials are acquired through subscriptions.
Special care is required in the selection of serial titles, as selection carries with it a commitment
to ongoing subscription costs and storage. With the rising costs of print serials, access through
electronic serials databases is often more cost effective, especially when acquired through
consortia or cooperative opportunities.
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Additional selection guidelines

1. Titles that support the curriculum are given primary consideration.
2. Titles should be suitable for the intended lower-division undergraduate audience.
3. Priority will be given to titles that provide unique subject coverage.
4. Evaluation and selection tools are used in collection development for
serials/periodicals/newspapers. These include Magazines for Libraries as well as
the standard resources used in the selection of other library materials.
5. Indexing and abstracting sources for selected serial titles should be accessible to
library users.
6. Sustainability of projected annual costs of the subscription, including likely price
increases, must be evaluated.
7. Analysis of full-text availability through the librarys subscription serials databases
will be factored into decisions to keep or add subscriptions to print titles.
8. Subscriptions will be reviewed annually, prior to renewal dates.
9. Renewals will be based on need and budgetary constraints.
SELECTION AND USAGE GUIDELINES FOR MEDIA

In addition to guidelines above:
1. Most instructional audio-visual materials, including, but not limited to, DVDs,
videotapes, and CDs, are housed in the reference collection and are reserved for
instructional purposes.
2. Instructional media is selected for purchase in collaboration with classroom
faculty.
3. Instructional media titles should have demonstrable applicability in at least one
course or discipline.
4. The media format is accessible and durable.
5. The subject content is treated and presented at an appropriate academic level.
6. A circulating media collection is housed with the librarys general collection.
7. A small portion of the librarys materials budget will be allocated for acquisition
of circulating media that meets the leisure viewing and listening needs of users.
8. Circulating media is selected by librarians, with recommendations from library
users taken into consideration.

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Appendix F: Personnel Job Descriptions

Director of Libraries
Reference Librarian/Coordinator of Cattaraugus Campus Library
Reference Librarian (Hultquist Library)
Senior Project Manager Library Automation Systems (Hultquist Library)
Librarian Part-Time (Adjuncts both libraries)
Library Technical Assistant - Circulation (Hultquist Library)
Library Technical Assistant Technical Services (Hultquist Library)
Library Technical Assistant Cattaraugus Campus
Library Technical Assistant Technical Services Part-Time (Hultquist Library)
Library Technical Assistant Circulation and Interlibrary Loan Part-Time (Hultquist Library)
Administrative Assistant Library/Faculty Development (Hultquist Library)
Appendix G: Library Facilities, Technology, and Equipment
Hultquist Library
Reference/Public Area:
29 networked PC workstations equipped with
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox, Google Chrome
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 networked PC workstation equipped with
AirTouch adjustable height table
Zoom Text v.9.1
Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
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Notepad ++
Python
Scratch
Mathematica
1 multifunction Toshiba color printer/copier/scanner
Supports printing for students, faculty, and staff
3 PC workstations equipped with
Windows 7
Office 2013
No Internet connectivity
1 HP laser printer
Supports 3 stand-alone PC workstations
Serves as backup for Toshiba multifunction
1 HP laser printer (located at Circulation Desk)
Supports printing for community residents
1Coin-op copier
OPTELEC Spectrum, Jr.

Provides magnification of documents for the visually impaired
Microfiche/film reader/printer
Large print keyboard for the visually impaired
Available for check-out at the circulation desk
Trackman marble mouse for use by individuals with upper extremity or fine motor disabilities
Available for check-out at the circulation desk
Wi-Fi access for JCC students, faculty, and staff
Library Smart Classroom (HULT103)

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Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 networked PC workstation equipped with
Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 HP color laser printer
Supports printing for the classroom and
serves as backup to Toshiba in reference
area.
1 teaching station equipped with
1 networked PC workstation with
Windows 7
Office 2013
Smart Podium interactive pen display
Turning Point
Adobe Reader
Derive 6
Minitab
Notepad ++
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Python
Scratch
Mathematica
1 projector
1 DVD/VCR combo unit
1 document camera
Group Study Room (HULT 160) [max. 2-3 people]

1 Networked PC workstation equipped with
Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 Whiteboard
2 Viewing Rooms (HULT 157 & 158) [max. 4-5 people each]
1 TV
1 DVD/VCR combo unit
Conference/Group Study Room (HULT 117) [max. 12-15 people]

1 Whiteboard
1 Telephone
14 Library Staff Workstations are equipped with
Windows 7
Office 2013
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Adobe Reader
ALEPH Client
Banner
LC Easy (circulation & library automation office)
OCLC Connexion (technical services & library automation offices)
OCLC Label software (tech. services & library automation offices)
IBM SPSS Statistics (library automation office only)
EMS Lite (circulation office, admin. assist., & library automation offices)
Adobe Photoshop (library automation office)
1 multifunction Toshiba black & white printer/copier/scanner
Supports printing for faculty, and staff

Reference/Circulation Room:
Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 multifunction Toshiba color printer/copier/scanner
Supports printing for students, faculty, and staff
1Coin-op copier
Wi-Fi access for JCC students, faculty, and staff

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Group Study Room [max. 6 people]

1 Networked PC workstation equipped with
Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
ZoomText
1 TV
Quickbooks
1 TV/VCR combo unit
Viewing Room [max. 6 people each]

1 TV/DVD/VCR combo unit
1 microfiche reader/printer
1 Voyager XL magnifier
Library Smart Classroom

Windows 7
Office 2013
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica

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1 teaching station equipped with

1 networked PC workstation with
Windows 7
Office 2013
Web Browsers: Internet Explorer, FireFox,
Google Chrome
Turning Point
Adobe Reader
Derive 6
Minitab
Notepad ++
Python
Scratch
Mathematica
1 projector
1 document camera
1 white board
8 Library Staff Workstations are equipped with
Windows 7
Office 2013
Adobe Reader
ALEPH Client (circulation & technical services)
Banner
OCLC Connexion (technical services)
OCLC Label software (technical services)
1 laser printer for staff use (located at the circulation/reference desk
1 laptop for staff use
2 digital cameras

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Appendix H: Mission, Vision, and Enduring Values
Mission Statement
The JCC Libraries are committed to supporting the mission of Jamestown Community College
as a student-centered institution which embraces academic excellence and meets the learning
needs of the college and greater community. As a full partner in the teaching/learning process of
the college community, the libraries work with students, faculty, and the community to promote
critical thinking, information literacy, and lifelong learning skills.
Vision Statement
Jamestown Community College Libraries will contribute to the intellectual, cultural and
recreational pursuits of the college classroom and beyond. The libraries will provide the highest
level of support to all library users by offering innovative instruction, relevant resources, and
professional services to the college and the greater community in the effective and ethical use of
information. The libraries will analyze and assess on a continuing basis all library services and
resources.
Values
Commitment to Lifelong Learning
We are committed to lifelong learning, intellectual inquiry, and the promotion of effective
communication, collaboration, and a greater understanding of the world in which we live.
Critical Thinking and Information Literacy Skills
We value the importance of incorporating information literacy and critical thinking across
curricula, in all programs and services, fostering collaboration among all college constituents.
Intellectual Freedom
We uphold the principles of intellectual freedom for academic libraries.
User Centered
We strive to maintain collections, services, technology, and facilities that support all users
needs.
Social Responsibility
We respect and embrace diverse scholarship, multiple perspectives, and the ideals of
sustainability.

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Appendix I: Functional Area Goals

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Appendix J: Statistics Related to Library Service Area Outcomes Hultquist Library

What follows are the Hultquist Library statistics for library services that relate some of the
Service Area Outcomes identified in section 1 of this report. While the libraries have been
gathering most of this data for many, many years, little has been done to assess or analyze it.
Active Library Cards
(as of February 24, 2015)
User Group
JCC Students
College Connections Students
Administration/Faculty
Adjunct Faculty
College Staff
Library Staff (Faculty & Staff)
Community Patrons
Alumni
Hultquist
356
84
30
8
18
10
77
3
Previous years are not available because of report

limitations within ALEPH. Going forward, the active user
totals will be generated at the end of each FY (August).
Hultquist Library - Circulation by User Category

20102011- 2012- 2013- 20142011
2012
2013
2014 2015*
Campus FTE (Fall)
1064.45 981.85 914.67 989.03 938.38
JCC Students (01)
4223
1318
HS Students (21)
75
113
153
143
57
Faculty (31)
530
521
443
324
135
Adjunct Faculty (33)
150
141
162
169
51
College Staff (41)
111
71
198
236
51
Library Staff (43)
439
463
667
700
112
Interlibrary Loan (51)
243
235
184
194
77
Courtesy Card Holders (61)
1211
868
1098
670
137
JCC Alumni (62)
72
22
6
6
0
Open Access Students (81)
3
0
0
0
0
2834
2434
2911
6665
1938
* - September - December 2014 circulation numbers only.
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20102011201220132014Gimlet - Hultquist by Location 2011

2012
2013
2014
2015*
Circulation Desk
831
1030
844
714
321
Reference Desk
2731
2703
2510
2898
1274
Office
4
3
10
65
16
Other
11
23
8
5
0
* - September - December 2014 numbers only.
Hultquist - Titles on Reserve

Spring 2015
JRC - Reserves
161
JRMN - Nursing Reserves
116
Hultquist Library - Circulation - Print Reserves
2010- 2011- 2012- 2013- 20142011 2012 2013 2014 2015*
Print Reserves
374
731
382
312
158
Media Reserves
373
301
402
330
54
747 1032
784
642
212
* - September December 2014 circulation numbers only.
Note: The statistics for electronic reserves on the following two pages are college-wide totals,
not library specific.

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Hultquist Library Interlibrary Loan - Borrower

Requests Initiated
Requests Cancelled
Requests Filled
Requests Filled - Loan
Requests Filled - Copy
Requests Unfilled
20102011
411
17
270
237
36
103
20112012
340
20
252
223
29
71
20122013
398
10
294
269
25
110
20132014
367
28
322
282
40
44
20142015*
Hultquist Library Interlibrary Loan - Lender

Requests Received
Requests Cancelled
Requests Filled
Requests Unfilled
20102011
905
5
344
256
88
564
20112012
739
5
327
254
73
503
20122013
635
3
242
218
24
392
20132014
793
8
263
197
66
528
20142015*
330
5
111
83
28
223
95
4
84
70
14
14

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HULT160*
Hultquist Library - Group Study Room Usage

Sp 2012
Fa 2012 Sp 2013 Fa 2013 Sp 2014
3
7
0
6
12
Fa 2014
13
* - The Hultquist Library didn't have a group study room available until Spring 2012.
Note: The statistics for database usage, library home page sessions, LibGuide usage, and OPAC usage
in the following eight tables are college-wide totals, not library specific.
Database Usage
Academic OneFile (Gale)
Academic Search Complete (EBSCO)
CQ Researcher
Credo Reference
Gale Virtual Reference Library
Literature Resource Center (Gale)
Opposing Viewpoints (Gale)
ProQuest Research Library
Science Direct
Sessions
2,608
4,710
1,029
925
1,468
1,330
3,397
1,892
573
2014-2015*
Searches
5,738
12,041
1,188
3,532
3,750
2,523
11,524
6,767
360
Full-Text
3,980
7,756
1,385
1,927
2,014
1,570
9,511
3,819
1,246
2013-2014
Searches
15,866
45,726
4,494
10,308
8,241
7,903
19,052
17,424
685
Full-Text
5,349
38,090
6,397
6,092
2,917
6,188
19,169
5,287
1,515
* 2014-2015 statistics are for September-December 2014.
Database Usage
CQ Researcher
Credo Reference
Science Direct
Sessions
3,462
18,267
3,965
4,407
3,151
3,500
7,130
4,853
913

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Database Usage
CQ Researcher
Credo Reference
Science Direct
Database Usage
CQ Researcher
Credo Reference
Science Direct
Database Usage
CQ Researcher
Credo Reference
Science Direct
Sessions
3,181
17,244
1,465
3,620
3,114
2,890
5,129
6,370
1,068
2012-2013
Searches
13,682
26,278
2,296
8,649
10,324
7,297
13,298
14,211
966
Full-Text
5,275
36,369
2,253
5,314
4,404
5,334
15,327
10,258
1,486
Sessions
4,526
13,223
1,196
2,558
4,863
4,371
7,352
7,507
1,413
2011-2012
Searches
12,838
35,877
2,444
9,535
22,104
11,076
17,062
22,399
1,912
Full-Text
6,465
23,820
2,090
5,650
7,908
7,824
19,217
17,820
1,129
2010-2011
Sessions
Searches
Full-Text
1,405
3,030
1,215
8,497
17,134
12,106
1,140
1,846
1,291
Subscription began Sept 2011
5,716
21,907
13,209
4,113
11,773
8,509
4,852
12,777
15,787
9,117
25,858
9,970
895
1,101
813
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Library Home Page Sessions

www.sunyjcc.edu/library
2011-2012*
69,166
2012-2013
107,020
2013-2014
87,554
2014-2015**
31,743
* Numbers not complied prior to January 2012

Libguide Home Page Visits 2010-2011 2011-2012 2012-2013 2013-2014

September
703
726
1,971
1,470
October
367
1,042
998
1,330
November
386
881
1,090
1,243
December
112
251
1,074
1,226
January
257
966
1,117
977
February
587
1,236
1,577
1,492
March
446
1,109
1,451
1,377
April
393
916
1,298
1,288
May
212
934
808
800
June
35
185
174
253
July
31
111
140
136
August
298
268
340
405
Annual Totals
3,827
8,625
12,038
11,997
2014-2015*
2,210
1,145
951
1,070
5,376
OPAC Visits
September
October
November
December
January
February
March
April
May
June
July
August
Annual Totals
2010-2011
5,005
3,738
3,910
1,397
1,920
3,545
3,349
3,102
1,896
646
1,776
1,943
32,227
2011-2012
4,012
2,969
3,328
1,192
1,760
3,349
3,206
2,140
1,925
860
638
1,650
27,029
2012-2013 2013-2014
4,124
3,900
3,460
4,154
4,269
3,034
1,614
1,863
1,690
2,402
2,960
2,760
2,425
2,051
2,970
4,179
1,481
1,611
1,183
1,257
1,101
1,228
1,217
1,191
28,494
29,630
2014-2015*
3,807
3,142
2,810
1,835
11,594

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Hultquist Library - Collection Development - Volumes Added & Discarded

2010-2011 2011-2012 2012-2013 2013-2014 2014-2015*
Print Volumes Added
945
1105
1181
846
457
Print Volumes Discarded
870
808
545
434
137
Total Change in Collection
75
297
636
412
320
* September - December 2014 Statistics Only
2014-2015* Hultquist Library

Bibliographic Instruction
Subject
ART
CMM
CSC
EDU
ENG
HUS
INT
OTA
PSY
No. of
Sessions
69
1
1
2
4
34
1
24
1
1
2014-2015* Hultquist Library

Work Sessions
No. of
Students
Subject
1,255
10
21
32
50
550
18
541
13
20
ANT
EDU
ENG
GLS
INT
OTA
POL
PSY
No. of
Sessions
26
1
1
18
1
2
1
1
1
No. of
Students
376
10
11
254
9
43
25
10
14
* - Data complied through the December 31, 2014.

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2013-2014 Hultquist Library

Subject
ANT
ART
BIO
CMM
EDU
ENG
ENR
GLS
HUM
HUS
INT
OTA
PHE
PSY
No. of
Sessions

Work Sessions
No. of
Students
129
6
2
3
2
4
71
1
1
1
2
36
1
1
2
Subject
2,374
122
21
100
23
49
1,219
21
21
16
42
740
35
6
54
ART
CRI
EDU
ENG
INT

Subject
ANT
ART
BIO
CMM
EDU
ENG
ENR
HUS
INT
OTA
PSY
No. of
Sessions
128
6
2
2
1
5
70
3
1
36
1
1
No. of
Sessions
No. of
Students
44
1
1
2
39
1
549
16
20
11
492
10

Work Sessions
No. of
Students
Subject
2,400
139
24
44
19
67
1,237
45
28
744
23
30
ART
ENG
INT
No. of
Sessions
50
1
48
1
No. of
Students
839
16
816
7

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Subject
ANT
ART
AST
BIO
CMM
EDU
ENG
ENR
HUS
INT
OTA
PSY
REL
No. of
Sessions

Work Sessions
No. of
Students
125
9
1
1
2
2
6
66
1
2
32
1
1
1
Subject
2,468
223
19
20
38
36
75
1,206
16
50
744
27
14
13
ANT
ART
EDU
ENG
INT

Subject
ENG
INT
Other
No. of
Sessions
134
61
41
32
No. of
Sessions
No. of
Students
88
1
1
1
84
1
1,784
24
17
10
1,717
16

Work Sessions
No. of
Students
Subject
2,596
1,000
953
643
ENG
INT
Other
No. of
Sessions
No. of
Students
50
30
1
19
917
598
21
298
Hultquist Library - Size of Collection by Format (Title)

2010-2011 2011-2012 2012-2013 2013-2014 2014-2015*
Books
59,456
59,668
60,059
60,381
60,496
Sound Media
3,149
3,149
3,158
3,180
3,190
Visual Media
497
735
1,169
1,890
1,980

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Hultquist Library
Patron Interactions by Question
20102011Type
2011
2012
Totals
4577
3759
39
63
Business
12
5
Criminal Justice
5
6
Education
17
21
59
67
History
64
30
234
183
Law
11
11
Library Science
3
6
Miscellaneous
5
4
Music/Fine Arts
11
20
Political Science
3
8
49
47
33
23
62
71
Technology
22
13
Quick Reference & Directional
Hardware/Software
Citation Assistance
3948
0
0
2519
429
233
Hultquist Library
20102011Patron Interactions by Location
2011
2012
Circulation Desk
831
1030
Reference Desk
2731
2703
Office
4
3
Other
11
23
2012- 20132013
2014
3372 3679
25
26
13
13
15
12
13
28
80
93
24
29
157
148
7
6
2
5
53
5
13
20
9
7
59
60
30
31
60
67
11
20
1522
1017
262
20122013
844
2510
10
8
20142015*
1611
6
1
9
9
25
16
75
6
1
0
7
2
17
18
34
2
1708
1106
295
720
536
127
20132014
714
2898
65
5
20142015*
321
1274
16
0
* - September - December 2014 numbers only.

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Mapping Reference Transactions to General Education SLOs

We have concluded that much learning happens at the reference desk even though many
transactions might seem pedestrianthey are still either introducing or reinforcing information
literacy, critical thinking and technological competency skills and strategies. Through the use of
the software service Gimlet, the libraries faculty and staff logged and categorized each question
asked by students throughout the academic year. We then decided to map the questions back to
the appropriate Information Literacy SLO or to Technological Competency 1. This was one way
to determine whether or not students were successfully obtaining these particular Student
Learning Outcomes. This is our first attempt at tying the reference transactions to Gen. Ed.
SLOs and it is something we will continue to look at.
Hultquist Library
Gen Ed SLO
September December 2014
Determine nature and extent of needed information
Access information effectively and efficiently
Evaluate critically the sources and content of information
Use information effectively to accomplish a specific purpose
Recognize that there are economic, legal, and social issues surrounding
the use of information and information technology
Observe institutional policies, and be aware of laws and regulations
related to access and use of information
Effectively locate, gather, organize, interpret, and present data and
ideas using the appropriate computer software.
# Reference
Transactions
2,116
2,116
98
97
281
281
1,452
Hultquist Library Instruction Sessions SLO Assessment

Library Instruction SLO: After a library instruction session, students will be able to articulate
their information need, identify appropriate research step(s), and retrieve relevant information.
Although the Hultquist Library has written and implemented a common SLO that can be used for
all one-shot research sessions, it has been most easily assessed within the INT1520 Student
Success Seminars. As part of our Student Success classes, each student is required to complete a
Scavenger Hunt through Google Drive. The questions are meant to help the students recognize
an information need, learn how to fulfill that need, and then use the information. There are eight
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questions. When time allows, we also have the students find particular books by using the
catalog, getting them from the stacks and finding a requested piece of information from the book.
Even though time can be a negative factor in completing the Scavenger Hunt successfully, the
average score achieved by 385 students was 80%. The question that almost half the students
answered incorrectly was How long does it take to receive materials through Interlibrary
Loan? Many students supplied an incorrect answer that may indicate that they were not able to
find the information on the libraries web page. The librarians will take a bit more time pointing
out the features of the libraries web page.
Hultquist Library Student Success Scavenger Hunt Results
#
%
%
Score out of 9
#Groups
Students
Groups
Students
2
2
3
1%
0.78%
3
1
1
1%
0.26%
4
3
3
2%
0.78%
5
5
8
3%
2.08%
6
18
33
10%
8.57%
7
31
66
17%
17.14%
8
65
127
36%
32.99%
9
56
144
31%
37.40%
Totals
181
385
100%
100%
Hultquist Library Scavenger Hunt Question Breakdown
Correct
Answers
Results by Question
(181 groups)
Q1
Q2
Q3
Q4
Q5
Q6
Q7
Q8
Name an eBook available on "Axis360 (JCC Libraries' Magic

Wall)"
What is AskUs24/7?
Does the library have a group study room?
How long does it take to receive materials through Interlibrary
Loan?
Name one newspaper, other than the Jamestown Post-Journal,
that is available in print in the library
Name a book that is available in the Bestsellers bin in the
library
How much does it cost to make an 11x17 size copy on the
copier?
Where can you find course reserve readings?
Totals
Percent
Correct
171
94%
176
179
97%
99%
95
52%
157
87%
165
91%
141
78%
143
1227
79%
80%

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Page 82
Bonus
Question
Q9
Find an answer from a book (Ask the Librarian for your

clue!)
99 correct/only 155 attempted
99
64%
We do feel all of the library research sessions approach or exceed the goals of the SLO. In each
session, students are able to state an information need, research it and print off articles, discover
relevant web sites, and check out books. We have just not been able to concretely assess these
activities and have relied on anecdotal evidence. This is an area that we are aware needs to be
strengthened. In many classes we have had students fill out an evaluation of the session. In
2014 we were able to get feedback from 204 students. Of those, 181 students (89%) either agreed
or strongly agreed that the session was useful. We also asked about specific aspects of the
classes such as learning research strategies, evaluating sources, using the catalog etc. We have
looked at the responses to those questions and have either changed the content of the instruction
session or rearranged the amount of time spent on certain sections (such as less time on gathering
background information and more time devoted to evaluating sources using the CRAAP test.)

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Appendix K: Statistics Related to Library Service Area Outcomes Cattaraugus County

Campus Library
What follows are the Cattaraugus County Campus Library statistics for library services that
relate some of the Service Area Outcomes identified in section 1 of this report. While the
libraries have been gathering most of this data for many, many years, little has been done to
assess or analyze it.
Active Library Cards
(as of February 24, 2015)
User Group
JCC Students
College Connections Students
Administration/Faculty
Adjunct Faculty
College Staff
Library Staff (Faculty & Staff)
Community Patrons
Alumni
Cattaraugus
186
0
12
6
4
2
7
0
Previous years are not available because of report limitations

within ALEPH. Going forward, the active user totals will be
generated at the end of each FY (August).
Cattaraugus County Campus Library - Circulation by User Category (SAO C1)

2010- 2011- 2012- 2013- 20142011
2012 2013 2014 2015*
Cattaraugus
Campus FTE (Fall)
388.77 432.73 378 359.5 335.9
JCC Students (01)
1503
1474 1229 1010
466
HS Students (21)
0
0
7
7
0
Faculty (31)
271
275
237
118
51
Adjunct Faculty (33)
146
109
75
87
21
College Staff (41)
60
15
11
34
19
Library Staff (43)
41
17
33
26
1
Interlibrary Loan (51)
32
34
31
26
15
Courtesy Card Holders (61)
453
668
324
370
72
JCC Alumni (62)
0
26
0
0
0
Open Access Students (81)
0
1
0
0
0
2506
2619 1947 1678
645
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Gimlet - Catt. Co. by Location

Circulation Desk
Reference Desk
Office
Other
20102011*
20112012201320142012
2013
2014
2015**
162
205
127
16
1368
1042
760
380
5
5
6
2
18
6
5
* - The Catt. Co. Library began using Gimlet in Fall 2011.

** - September - December 2014 numbers only.
Cattaraugus - Titles on Reserve

Spring 2015
CRC - Reserves
96
CRMN - Nursing Reserves
56
Cattaraugus County Campus Library - Circulation - Print Reserves

2010- 20112012201320142011
2012
2013
2014
2015*
Print Reserves
280
604
315
301
128
Media Reserves
49
168
30
68
7
329
772
345
369
135

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Catt. Co. Library Interlibrary Loan - Borrower

Requests Initiated
Requests Cancelled
Requests Filled
Requests Unfilled
20102011
53
1
49
47
2
4
20112012
36
0
30
30
0
2
20122013
27
3
24
22
2
1
20132014
19
0
18
15
3
2
20142015*
Catt. Co. Library Interlibrary Loan - Lender

Requests Received
Requests Cancelled
Requests Filled
Requests Unfilled
20102011
146
0
33
31
2
106
20112012
125
1
46
38
7
86
20122013
101
1
33
28
5
68
20132014
89
0
29
26
3
60
20142015*
9
0
6
6
0
0
50
0
4
3
1
12

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2012-2013 Headcounts for the Cattaraugus County Campus Library are not available.

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Cattaraugus County Campus Library - Collection Development - Titles Added &

Discarded
201020112012201320142011
2012
2013
2014
2015*
Print Titles Added
757
762
763
601
62
Print Titles Discarded
192
267
120
91
14
Change in Titles in Collection
565
495
643
510
48
2014-2015* Cattaraugus County

Campus Library
Subject
BIO
CRI
EDU
ENG
INT
No. of
Sessions
21
1
1
1
14
4
2014-2015* Cattaraugus County

Campus Library
Work Sessions
No. of
Students
364
6
8
10
237
103
Subject
ENG
No. of
Sessions
2
2
No. of
Students
43
43
* - Data complied through the December 31, 2014.
2013-2014 Cattaraugus County

Campus Library

Campus Library
Work Sessions
No. of
Sessions
No. of
Sessions
Subject
BIO
ENG
HUS
INT
27
2
15
1
9
No. of
Students
429
27
258
12
132
Subject
ENG
16
16
No. of
Students
261
261

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Campus Library
Subject
ANT
BIO
Coll. Conn
EDU
ENG
HUS
INT
PSY
No. of
Sessions
48
1
2
1
2
27
1
13
1

Campus Library
Work Sessions
No. of
Students
801
18
25
9
21
465
9
230
24
Subject
ENG
No. of
Sessions
6
6
No. of
Students
92
92

Campus Library
Subject
BIO
ENG
HUS
INT
No. of
Sessions
51
2
34
1
14
No. of
Students
875
35
525
12
303

Campus Library
Subject
ANT
BIO
ENG
HUS
INT
No. of
Sessions
24
2
2
14
1
5
No. of
Students
407
39
32
231
18
87

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Patron Interactions by Question
2010Type
2011*
Totals
Business
Criminal Justice
Education
History
Law
Library Science
Miscellaneous
Music/Fine Arts
Political Science
Technology
Quick Reference & Directional
Hardware/Software
Citation Assistance
20112012
1,523
8
18
3
16
36
12
78
3
13
565
2
3
15
10
47
42
20122013
1,258
10
11
9
4
33
23
77
5
11
194
3
5
14
11
29
12
20132014
898
8
1
0
0
16
2
43
1
6
29
4
2
10
5
17
2
20142015**
365
1
6
2
2
12
3
22
0
0
16
3
2
8
3
15
2
371
211
70
561
168
78
515
164
73
188
54
26
20122013
205
1,042
5
6
20132014
127
760
6
5
20142015**
16
380
2
Patron Interactions by Location

Circulation Desk
Reference Desk
Office
Other
20102011*
20112012
162
1,368
5
18
* - The Catt. Co. Library began using Gimlet in Fall 2011.

** - September - December 2014 numbers only.

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Mapping Reference Transactions to General Education SLOs

We have concluded that much learning happens at the reference desk even though many
transactions might seem pedestrianthey are still either introducing or reinforcing information
literacy, critical thinking and technological competency skills and strategies. Through the use of
the software service Gimlet, the libraries faculty and staff logged and categorized each question
asked by students throughout the academic year. We then decided to map the questions back to
the appropriate Information Literacy SLO or to Technological Competency 1. This was one way
to determine whether or not students were successfully obtaining these particular Student
Learning Outcomes. This is our first attempt at tying the reference transactions to Gen. Ed.
SLOs and it is something we will continue to look at.
Gen Ed SLO
September December 2014
Determine nature and extent of needed information
Access information effectively and efficiently
Evaluate critically the sources and content of information
Use information effectively to accomplish a specific purpose
Recognize that there are economic, legal, and social issues surrounding
the use of information and information technology
Observe institutional policies, and be aware of laws and regulations
related to access and use of information
Effectively locate, gather, organize, interpret, and present data and
ideas using the appropriate computer software.
# Reference
Transactions
836
836
63
279
91
91
333

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Appendix L: Monthly Summary of Statistics

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Appendix M: 2014-15 FAR Survey Results

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Appendix N: Focus Group Questions

Faculty and Staff Focus Group Questions Libraries
1. The facilitator will give everyone a copy of the Mission/Vision/Values statement to

review (attached). How well do you think the libraries fulfill their mission?
2. In the past few years, the Hultquist Library has presented Banned Books Week
ReadOuts, poetry slams, faculty and staff development day sessions, citation workshops,
and author talks. Did you attend any of these events? Why or why not? [This question
will need to be adjusted for the Catt. Co. focus groups.]
3. New library services and tools introduced in the past few years include AskUs 24/7 chat
reference, LibAnswers, LibGuides, Pronunciator, Axis360 eBooks, and National
Geographic Virtual Library.
a. Were you aware they were available?
b. Have you used any of them?
4. What is the best way to communicate information about library resources and events?
5. What about your interactions with the library works well?

6. What about your interactions with the library doesnt work well?
7. What is your impression of the library staff (meaning librarians and staff) and their
knowledge of what they do?
8. What would you suggest could use improvement?

a. How about the facilities? What do you think about the librarys facilities (study
spaces, furniture, the overall atmosphere)?
________________________________________

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Student Focus Group Questions Libraries
1. How do you use the library?

2. What do you like about using the library?
3. What are your frustrations in using the library?
4. What kinds of services and technologies would you like the library to offer?
5. Are you satisfied with the librarys hours? If not, what would you recommend to improve
them?
6. Do you feel comfortable asking the librarians for help?
7. Do you have any other additional comments you would like to share regarding the library
or its services?

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Appendix O: 2013 and 2010 SUNY Student Opinion Survey (SOS) Library Questions
Section II College Services and Facilities
Indicate your level of satisfaction with each of the following services or facilities at this college
Question
2013
SUNY
JCC
4.18
4.06*
4.07
4.00
3. Library resources and services

20. Library facilities
2010
JCC
3.99
2006
JCC
4.01
1=Very Dissatisfied, 2=Dissatisfied, 3=Neither, 4=Satisfied, 5=Very Satisfied

Did not Use or Not Available responses were omitted
Question has been changed or added at some point across the survey administrations. If a value is
present before , the changed question was deemed similar enough for comparison.
*Difference between JCC 2013 and SUNY 2013 is statistically significant at the .05 level
Section II College Services and Facilities

Question
3. Library resources and services
SUNY
4.18
4.07
JMSTN
4.20
4.08
CATT
4.03
4.00
NCEC
3.43
3.32

2010 results Questions were a little different
Section II College Services and Programs
Question
2010
SUNY
JCC
4.05
4.04
4.02
3.96
4. Library resources
5. Library services
2006
JCC
4.01
4.05
2003
JCC

Question has been changed or added at some point across the survey administrations. If a value is
present before , the changed question was deemed similar enough for comparison.
*Difference between JCC 2010 and SUNY 2010 is statistically significant at the .05 level
**Difference between JCC 2010 and SUNY 2010 is statistically significant at the .001 level
***Difference between JCC 2010 and SUNY 2010 is statistically significant at the .00001 level
2010 by location
SUNY
4.05
4.02
4.01
4. Library resources
5. Library services
JMSTN
4.15
4.16
4.18
CATT
4.13
3.87
4.03
NCEC
3.27
3.09
2.97

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Page 111
2003
JCC
4.17
Appendix P: Whiteboard Survey Results (Hultquist Library)

February 2015 Whiteboard Survey (Hultquist Library)
What is the best way to communicate with you about the librarys services?
11 - The whiteboard
2 - Twitter
1 - The Communicator
1 - Text-alerts
-1 - Email (someone actually erased this option from the board on the first day, so were
counting this as a negative 1)
February 2014 Whiteboard Survey (Hultquist Library)

If someone gave you $1,000 to buy the library a present, what would you get?
Free copy machine
More color printers
Weekend hours
Saturday hours
Longer hours
New releases (DVDs)
New carpet
New chairs
Better desks and chairs
Complete set of the Walking Dead comics &
TV series (Breaking Bad, too)
Horror movies
Anime
Colorful paint for the walls
Peaceful waterfall
More books
Better computers
Cool lounge chairs for the pit or a massage
chair
A fountain
More decorations
November/December 2013 Whiteboard Survey

Libraries are important to me because
It is my sanctuary
Knowledge is power
They contain books and books are not only a source of information, but are also a way to escape
your problems for a while as well as a good way to exercise the imagination.
They are full of knowledge and contain stories other than that of reality
Free Wi-Fi
They open your mind to a bigger world
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They are a trove of knowledge and reverence

Good old peace and quiet
Because everyone should have access to books and being able to have a book in your hands feels
nicer than tablets
They are the center of a college or university
They hold a million words in one place
It is peaceful and beautiful
In such a technology ruled world it is nice to check out a tangible book and flip through pages by
hand
To self-educate and reflect
Books tell us about ourselves
History is in the library
October 2013 Whiteboard Survey (Hultquist Library)

When reading for pleasure, I prefer
94 Print
8 eBooks
4 Any

What problems do you encounter when trying to find information for your course work?
Choosing the right database
Where to start
Finding the right sources
Motivation
Procrastination
Decepticons (Note: Decepticons was a recurring response to whiteboard surveys in Fall 2011)
Why did you come to the library today?
27 Study
13 Research
18 Class assignment
2 Meeting
17 Passing through
26 Computers
21 Other

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Appendix Q: 2011 Student Focus Group - Cattaraugus County Campus Library

Student Focus Group
May 10, 2011
1) How does the space feel?
- small
- cluttered
- shelves too close to tables
- not much room for a big study group
- like cubby to feel closed off
- like group study room not many people know about it
2) Visualize library after an extreme make over?
- more tables
- shelves re-arranged shelves along the wall with tables in middle computers
in back
- couches
- soft seating
- plants more lively
- more warm colors
- florescent lighting not appealing to some
- dim area
- more private studying area/cubicles
- would like to see the learning center & library together
- more computers
3) How many use kindles for text book downloads, etc.?
- about 3 students
- some appreciate an actual book
- book on kindle much cheaper
4) What change will make biggest impact?
- more space more tables
- more variety of study area
- separate rooms with couches & bean bags
o for use of lap tops & reading or just lounging
- like debit cards in vending machines
- coffee shop!

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5) Think about last research or search for info

- databases (got aggravated)
- books
- dont use library website
o not user friendly
o need to take a class to know how to use it
o too many steps involved
o use JCC website
o need more videos
History
General topics
o newspaper micro film like that
6) Whats easiest resource?
- The librarians Mary!
- like inter-library exchange/loan capability
7) Enough instruction on how to use the library?
- Yes! too much
- every class that involves research
- one transfer student uses her previous college library resources Fredonia
o not required to take SSS
- How do they feel about 1 credit library class?
o like the idea of requiring it
8) Think about what your expectations for good service?
- familiarity
- good directory
- willing to investigate best options
- knowing where items are located
- no attitude about helping
o friendly & willing to help you locate something
9) What do you expect?
- Friendly faces!
- anticipation of customer/patrons needs
o preparing a list or gathering materials for you
- Librarians enjoying what they do & student workers happy to help you not
annoyed
10) What kind of service have you gotten in library?
- good
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friendly
more knowledgeable staff on duty in the afternoon
Librarians ask if you need help if it is not too busy
11) How might the interaction be improved?

- more/longer hours (until 12 (midnight) at least)
- would like to see Saturday afternoon hours more then 9-1
- would like to know that they have access to St. Bonaventures library
- Mary is excellent
- Loila student worker very willing to work through problem & find
information with students
12) Accessing internet resources from library
- most students access info online from home
13) Biggest stumbling blocks from using library resources at home?
- often says the resources are unavailable
- problems accessing EBSCO host/other databases especially at night
Students really seem to be pushing the idea of having later hours in the library!
See a connection between Learning Center & Library
- both study/research areas
One student finds the library very confusing!
- dont use databases because dont remember passwords
- hard to find what you are looking for
Some feel embarrassed about asking how to use the library
- nerve wracking to walk in there so small & quiet
- the computer in front are not in a good location
Online tutorials are helpful especially when you are in dire need of finding resources
- a 10 minute tutorial would be too long 5 minute maximum
- like the idea of having a 5 minute basic tutorial supplemental with another 5
minutes more in depth tutorial
- in library tutorials would be great
14) What else do you want to talk about?
- layout improvement
- organization of pleasure reading books
o more choices not just a few small displays
- having book shelves more present not hidden away
- more space
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less intimidating!
computers in way back!
study areas in back
books in front
things more clearly labeled! Signs
make layout more open
more feng shui?

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Appendix R: JCC Libraries SWOT (2014)

Strengths
Weaknesses
24/7 support (LibAnswers, 24/7 Chat, etc.)
Lack of cohesive design in furniture, etc.
Librarian support/Reference Services
Lack of visibility of the libraries on Blackboard
Web page
Lack of support on Blackboard
Open to community members
Limited access to emerging technologies
We have a higher profile on campus than before
Lack of staffing
Strong customer service skills
Lack of available staff being able to do all of their job
Classroom size (Catt. Campus)
duties because of lack of staff
Quick response time to the needs of the libraries users
No adequate space for events in the libraries
Library instruction provided
Unsettled library leadership for many years
Local/specialized collections
No ability to expand services due to staffing turnover/
College archives
lack of adequate staffing
Stable budget
Internal communication
Relationships with other departments on campus
Library classroom size on Jamestown Campus
Expertise of library staff and librarians
Lack of consistency of product/branding
Lean workforce
Limited group study spaces
Group study space
Encroachment by other departments
Physical space and locations
Cuts to Student Assistant/Federal Work Study budgets
Collections (print and electronic)
Limited time for off-desk duties

No automatic door in Catt. Campus Library
Hours of operation at Hultquist Library
Opportunities
Threats
Physical location at NCEC
Declining enrollment/budget
Reconfigure physical space
Safety/security threats
Beautification of current physical space
Competition from other areas offering similar services
Resources to explore emerging technologies
on campus
Game nights/stress relief
College faculty, administration and staff lack of
Branding
Blackboard to push out resources
understanding of libraries roles/services

Loss of population in service areas
Workshops/Outreach
College faculty, administration, and staff lack of
Liaisons to other departments/divisions
understanding of copyright and information literacy
Expand web site information
Skills
Institutional Research services/coordination

Collaboration with other areas on campus
Support for transfer students

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Glossary
ACRL
Association of College & Research Libraries
ACRL ANSS
ACRL Anthropology and Sociology Section
ACRL CJCLS
ACRL Community & Junior College Library Section
ACRL LES
ACRL - Literatures in English Section
ACRL WNY/O
ACRL Western New York and Ontario Chapter
ALA
American Library Association
ALCTS
Association for Library Collections & Technical Services (ALA)
ALEPH
JCC Libraries library management system from Ex Libris
CCDA
Coordinated Collection Development Aid
CELT
JCC Committee for Excellence in Learning and Teaching
CUNY
City University of New York
ELD
Empire Land Delivery Statewide delivery service supporting

resource sharing (ILL)
GVRL
Gimlet
Web-based tool for tracking questions asked by library patrons
ILL
Interlibrary Loan
IT
Instructional Technology
ITV
Interactive TV; a method of providing distance learning

instruction
LibAnswers
Web-based knowledgebase for providing library FAQs
LIRT
Library Instruction Round Table (ALA)
LSSIRT
Library Support Staff Interests Round Table (ALA)
LITA
Library and Information Technology Association (ALA)
LMS
Library Management System also known as an ILS or Integrated

Library System
LTA
Library Technical Assistant
LYRASIS
Non-profit library membership organization that provides training,

support and acquisition services to member libraries
MIS
Management Information Systems

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NCEC
JCC North County Extension Center in Dunkirk, NY
NEH
National Endowment for the Humanities
NOVEL
New York Online Virtual Electronic Library
NYLA
New York Library Association
NYSLAA
New York State Library Assistants Association
OCLC
A library cooperative that provides a range of services to the JCC

Libraries
OLIS
SUNY Office of Library Information Services
OPAC
Online public access catalog or online catalog
QuestionPoint
Web-based service for providing 24/7 chat reference services
RUSA
ALA Reference and User Services Association
SAO
Service Area Outcome
SCLD
SUNY Council of Library Directors
SLO
Student Learning Outcome
SUNY
State University of New York
SUNYLA
SUNY Librarians Association
WALDO
Westchester Academic Library Directors Organization
WNYLRC
Western New York Library Resources Council

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Jamestown Community College

Functional Area Review

Prepared for the External Review Team

Prepared by the Internal Review Team

Functional Area Overview

Section 3: Current institutional support for the functional area

Section 4: External considerations

Section 5: Assessment and review of functional area

JCC Libraries - Functional Area Review

JCC Libraries - Functional Area Review

Part I: Preliminary Report

Section 1: Functional Area Overview

Current functional area mission statement:

In support of this mission, the libraries will

Acquire, produce, organize and provide access to a collection of high-quality

Seek and maintain partnerships that increase access to information, cultivate

Provide an easily accessible, user-friendly and safe environment that fosters

Contribute to the intellectual, cultural and recreational pursuits of the college

Evaluate on a continuing basis all library services and activities.

Affirmed or revised mission statement:

Current functional area enduring values:

JCC Libraries - Functional Area Review

Critical Thinking and Information Literacy Skills

Program student learning outcomes (SLO) required if relevant

critique the information retrieved regardless of format

Assessment Measure/Data Collection Method

Circulation 1: Library staff will provide

Number of circulation transactions by borrower status

JCC Libraries - Functional Area Review

Library hours of operation/Statistics

Assessment Measure/Data Collection Method

Library staff will provide support to users by

Service Area Outcomes: Reference

Instruction: Library staff will provide

Reference: Library staff will provide support

Database usage statistics/Statistics (Vendor reports)

User satisfaction with reference services/ Survey

JCC Libraries - Functional Area Review

resources and make the information available

Length of time it takes new material to get to shelf

Summary of the history of the functional area

JCC Libraries - Functional Area Review

JCC Libraries - Functional Area Review

Overview of current services and processes

JCC Libraries - Functional Area Review

CUNY Library Assessment Conference: Reinventing Libraries: Reinventing

JCC Libraries' Staff - College and Professional Memberships

JCC Libraries - Functional Area Review

Academic Resources &

Social Media Steering

JCC Libraries - Functional Area Review

List of relevant professional and ethical standards

ALA Mission Statement

1.7 Overview of library collections

JCC Libraries - Functional Area Review

Current job descriptions (See Appendix F)

JCC Libraries Staff

Jamestown Mar 2004 Jamestown Sep 1988 -

Jamestown Dec 2014-

Jamestown Jun 2009-

Jamestown Aug 2008 -

JCC Libraries - Functional Area Review

Jamestown Aug 2008 -

Jamestown Aug 2014 1991-1998;