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Effective
Grievance Mechanisms
Is informal communication
between workers and
supervisors considered part
of an effective grievance
mechanism?
YES! Most grievances are solved between
workers & supervisors informally without the
use of a formal grievance mechanism.
Tip:
Tip:
The
grievance
mechanism
must
include
monitoring
&
governance
(internal
verification).
The
design and oversight of an
effective grievance mechanism
includes input from workers, their
representatives (such as a trade
union or parties knowledgeable
about workers needs).
Caution: Do not
judge the
number of grievances filed as the
sole
determinant
of
the
effectiveness of a grievance
mechanism. A high number of
grievances filed may indicate
recurring, unresolved problems. A
low number of grievances filed
may indicate a lack of trust in the
grievance mechanism. A better
indicator of effectiveness is
awareness and trust of the
grievance mechanism on the part
of workers.
Management
Systems
Tip:
August 2013 v2