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Operations Management
QSO 600 Operations Management
The mid-term exam consists of two parts. Both parts shall completed
using the midterm examination template. The completed examination
shall be submitted via Blackboard for grading. The first part consists of
five (5) research-based case study questions. Be sure to cite any
appropriate reference material. The second part of the examination
shall consist of five (5) problem from the material covered during
Modules 1-5 inclusive. Students must show their work for full credit.
Answer all the questions.
Case Study Questions:
There is no set length for answers; students may be as verbose or brief
as they feel necessary to cover the question. Use this same exam
document for your answers, placing them below each question. This
portion of the exam is worth 75 points.
Problem Questions:
Make sure to show all your work to get full credit. The instructor needs
to know the formulas and calculations you used to get to your final
answer. You can do part of the exam in Excel and Paste your Excel
work into this document. This portion of the exam is worth 75 points.
File Convention:
File name for the exam attachment to be
studentlastname-finalexam (Be sure there are no spaces)
Be sure to put your name on the exam paper.
Note: You may use the text and any other materials. You are NOT to
work with anyone else including other students in completing the exam
nor discuss it with them.
Problem 1.
The Bureau of Labor Statistics collects input and output data from
various countries for comparison purposes. Labor hours are the
standard measure of input. Calculate the output per hour from the
following data. Which country is most productive?
Labor Hours
Units of Output
United States
89.5
136
Germany
83.6
100
Japan
72.7
102
Problem 2.
Construct a network from the information in the following table and
identify all the paths in the network, compute the length of each, and
indicate the critical path. Determine the earliest start and finish times,
latest start and finish times, and slack for each activity. Indicate how
the critical path would be determined from this information.
Activity
Activity Predecessor
Time (weeks)
10
3, 4
5, 6
Problem 3.
Burger Doodle is a fast-food restaurant that processes an average of 680 food orders each
day. The average cost of each order is $6.15. Four percent of the orders are incorrect, and
only 10% of the defective orders can be corrected with additional food items at an
average cost of $1.75. The remaining defective orders have to be thrown out.
a. Compute the average product cost.
b. In order to reduce the number of wrong orders, Burger Doodle is going to invest
in a computerized ordering and cash register system. The cost of the system will
increase the average order cost by $0.05 and will reduce defective orders to 1%.
What is the annual net effect of this quality improvement initiative?
c. What other indirect effects on quality might be realized by the new computerized
order system?
Problem 4.
A firm is faced with the attractive situation in which it can obtain
immediate delivery of an item it stocks for retail sale. The firm has
therefore not bothered to order the item in any systematic way.
Problem 5.
The Commonwealth Banking Corporation issues a national credit card
through its various bank branches in five southeastern states. The
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Develop a -chart for the billing process using
indicate if the process is out of control.
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control limits and