Sei sulla pagina 1di 4

Sugendiran A/L Rajamanikam Rajagi

No 19, Jalan Tenang,


Taman Damai Jaya, Skudai
81300, Johor, Malaysia.
Email: sugen_21@hotmail.com
Tel: 60- 016- 7845455

Personal Particulars
Age:
Date of Birth:
Nationality:
NRIC:
Gender:
Marital Status:

28
04 Mar 1987
Malaysia
870304-04-5435
Male
Single

Educational Background
Higher Secondary/STPM/"A" Level/Pre-U of Arts
Graduation Date:
2006
Institution/College:
SMK Taman Mutiara Rini, Malaysia
Grade :
1 Principle
Primary/Secondary School/SPM/"O" Level of Sciences
Graduation Date:
2004
Institution/College:
SMK Taman Skudai Baru, Malaysia
Grade :
6 Credits
Preferences
Willing to Travel:
Willing to Relocate:

Yes
Yes

Notice period : 1 Months


Expected Salary : SGD 2200.00 (negotiable)

Employment History

1. Citigroup Transaction Service Management ( April2014 Present)


Position Title (Level) :
Specialization
:
Industry
:
Monthly Salary
:

Fulfillment Officer (Promoted to Supervisory Level)


Customer Service
Banking / Finance
MYR 2998.50

Work Description:
-Handling escalations (complaint) cases due to service / bank guideline / financial lapses
-Managing work queue on investigation cases which require communication with backend departments
-Projecting complaint / service lapses for improvement and action plan
-Identifying elements of improvement and training to reduce complaint cases
-Implementing and coordinating projects to streamline bank process and procedures
-Coaching & Feedback with involved officers and monitoring improvement in call
handling

2. Citigroup Transaction Service Management (May12 April2014)


Position Title (Level) :
Specialization
:
Industry
:
Monthly Salary
:

Citiphone Officer (Customer Service Officer)


Customer Service & Sales
Banking / Finance
MYR 1850.00

Work Description:
-Handle incoming customer calls (Singapore based)
-Assisting client with their account related queries and product information
-Cross-selling loan product (Card / Overdraft loan & Installment Conversion)
-Achieving monthly target in term of productivity and sales performance

3. St.James PTE.LTD. ( Feb 2011 - Apr 2012)


Position Title (Level):
Specialization:
Role:
Industry:
Monthly Salary:

Bartender
Beverage Mixing
Bartender
Food and Beverage
SGD 1,300.00

Work Description:
Mix ingredients to prepare cocktails and other drinks.Wash glassware and utensils after
each use.Pour wine and beer to customers seated at the bar.Collect payment and operate a
cash register.Order and maintain liquor and bar supplies.Arrange bottles and glasses to
make attractive display.

4. .Aetos Security Management (Jul 2007 - Nov 2010)


Position Title (Level):
Specialization:
Role:
Industry:
Monthly Salary:

Auxiliary Police Officer (Junior Executive )


Security/Armed Forces/Protective Services
Police Officer
Security / Law Enforcement
SGD 1,800.00

Work Description:
Assist Singapore Police Force (SPF) at Sub-Court and Police Cantonment Complex.
Besides that I was also deployed to Sembawang Drug Rehabilitation Center in assisting
the prison warden.

5. Flextronics (Dec 2006 - Jun 2007)


Position Title (Level):
Specialization:
Role:
Industry:
Monthly Salary:

Store Hand (Junior Executive)


Purchasing/Inventory/Material & Warehouse Management
Warehouse
Electrical & Electronics
MYR 850.00

Work Description:
My role was to receive delivery goods and perform incoming inspections. I am suppose
to receive goods from vendors according to purchasing order (PO) and to inspect the
packaging of the goods.

6. Flextronics (Dec 2004 - Jun 2005)


Position Title (Level):
Specialization:
Role:
Industry:
Monthly Salary:

Material Handler (Fresh/Entry Level )


Purchasing/Inventory/Material & Warehouse Management
Others
Electrical & Electronics
MYR 650.00

Work Description:
Collect parts from the store and deliver it to the line. I also do some basic housekeeping
and relief operators during their break times and if in need.