Documenti di Didattica
Documenti di Professioni
Documenti di Cultura
CONTENT
44%
DITA
81%
of companies create
structured XML
content
BENCHMARKING SURVEY
SUMMARY RESULTS
OTHER FLAVORS
30%
16%
DITA/XML
CCMS
VIDEO
CONTENT
REUSE
85%
of companies reuse
documentation and
training content
5%
There are three primary methods of reusing content employed by companies today.
Copy-and-paste
Most often, when an author realizes the need to reuse a piece of content, they copy it
from one document and paste it into another. This copy-and-paste form of content reuse
is quite naturaleven convenientbut introduces potential problems. Because the
content is actually cloned (duplicated in each document in which it is reused) and each
reused piece exists on its own (disconnected from its source content, unable to be easily
located, retrieved, and updated) copy-and-paste is the most error-prone, inefficient and
costly method of content reuse.
Manual reuse
In manual reusethe most common form of content reuseauthors manually locate a
component of content, retrieve it, and reuse it, Manual reuse doesnt rely on specific
technology. Although it can be accomplished without a content management system
(CMS), managing manual reuse is best accomplished with the help of a CMS.
Manual reuse makes it easy for organizations to rapidly
reconfigure reusable content into new information
products. It works well for source language and
translated content. Manual reuse provides authors
with the greatest flexibility, but is problematic as it
usually results in the lowest incidence of reuse because
it puts the burden of reusing content on the authors. If
authors lack motivation, if they are unaware that
reusable components exist, or if they have trouble
finding it, reuse may not occur.
Automatic reuse
Automatic reuse is planned reuse. Specific content is
identified as reusable in a specific location. Then the
content management system automatically inserts
(auto-populates) the reusable content in the
appropriate locations in the document. The
author does not have to determine whether
the reusable content exists or search for
and retrieve it.
Drawbacks of
content reuse
Writing challenges
30%
Upfront investment
25%
Governance
22%
Quality assurance
20%
Sharing conflicts
Change management
17%
12%
Difficulty finding
11%
BENEFITS
Increased consistency
30%
Ease of maintenance and
updating
25%
Lower total cost
Its necessary to
monitor activities tha
t
take place on online
forums and in
customer support
communities. But, wh
o
should be responsibl
e?
32%
20%
RATING METHODS
Call center feedback
63%
Customer surveys
60%
Online forms
42%
Customer interviews
40%
Online ratings
30%
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
Component Content
Management Systems
1 SDL LiveContent
2
Vasont
Astoria
BlueStream XDo
cs