Book Car & Bike Servicing Online

Sr. No: ________________

Survey Date: _________________
Su
Service Center Name:
__________________________________________________________________
Address:
_____________________________________________________________________________
_____________________________________________________________________________________
Service Center Type:

Two Wheeler

Two Wheeler / Car Company Brand

Bike Bajaj
Yamaha
Car

Maruti Suzuki

Chevrolet

Hero

Honda

Suzuki

Royal Enfield

TVS

Other

Hyundai

TATA

Four Wheeler

Toyota

Mahindra

Authorized Service Center: Yes

Honda

Renault

Ford
Other

No

Questi
on
No.
1.

Question

Answers and details

How many numbers of bikes you

serve daily?

2.

What is the approximate total fee

of the servicing?

75 +
50-75
25-50
0-25
5000 +
1000-5000
501-1000
0-500

3.

What machines you have for

servicing?

4.

How many people work in your

service center?

5.

What kind of people come for

servicing, e.g. IT people, locals,
etc?

6.

How much time they are ready to

wait to get their bike after
servicing?

7.

What are their common complaints

about servicing?

8.

How much time it takes to

complete servicing?

Are you using any software for your

daily business?

10.

Are you sending SMS to customer

for upcoming servicing? If yes,
how?

Yes
No
If yes, please specify how

11.

Will it be helpful if you get software

which will do online booking, SMS
for you?
What features do you need in this
software?

Yes

12.

50 +
30-50
10-30
0-10
Locals
Businessmen
IT
Dont Know
Other
2 Day
1 Day
6-8 Hrs
2-5 Hrs
Servicing not done properly
Too much fees
Vehicle not delivered on time
Too much time taken for servicing
More Service charges
Any other Other
1 day
6 Hrs 8 Hrs
3-5 Hrs
0-2 Hrs
Yes
No
If yes (specify name)

No

SMS
Payment (Net banking, credit card)
SMS Reminders
Billing

 If others, please mention

13.

How much you are ready to pay

per month for such kind of
software?
If you are using any software how
much you pay monthly for such
software?
Do you have website for your
servicing center?
Do you need online servicing
booking website or application?
For what other purposes you need
software?

4000+
2000-4000
1000-2000
4000+
2000-4000
1000-2000
Yes
No

18.

How you do marketing of your

servicing center?

Paper advertisements
Banners
Pamphlets
Internet
Mobile e.g SMS
If others, please mention

19.

Do you know from which area they

are getting most of Business?
If you know this, will it be helpful?
How do you order spare parts?

Yes

How frequently you order spare

parts?

Monthly
Weekly

14.

15.
16.
17.

20.
21.

22.

Yes

No

No

Yes
No
Own Spare parts shop
Phone call
Internet Online Order
If others, please mention

23.

24.

Do you buy an application which

will also help you to order spare
parts online?
Do you know any application in
market who takes online servicing
booking?

25.

If yes, how much they charge?

26.

Do you provide pick and drop

facility?
Which brands bike do you serve?
E.g. Bajaj, Hero, etc.

27.

28.
29.

30.
31.
32.

Do you provide servicing to High

end bikes?
How many number or percentage
of people does servicing regularly?

Are people doing servicing

regularly?
Do you use JustDial?
If yes, how much you pay to
JustDial?

33.

How do you take payment?

34.

Do you accept servicing payment

through credit card?

Daily
Yes

No

Yes
No
If yes, please specify

4000+
2000-4000
1000-2000
No information
Yes
No
Bike
Bajaj
Hero
Honda
Yamaha
TVS
Royal
Enfield
Suzuki
Mahindra
Other

Car
Maruti Suzuki
Honda
Hyundai
Toyota
Ford
Chevrolet
TATA
Renault
Other

Yes

No

50 % +
30 %
20 %
10 %
Yes

No

Yes
No
4000+
2000-4000
1000-2000
Credit Cards
Net Banking
Cash
Other
Yes

No

35.

Do you provide any discounts and

offers? If yes, when and how
frequently?

Yes
No
If yes, please specify

36.

How do you record customers

feedback?

Feedback register
Dont Know Any other

37.

How do you communicate with the

customer for any offers or servicing
requests? Using chat application?

SMS
Phone Call
email
Any Other

38.

What kind of works you do more?

E.g. more servicing than repair,
etc?

More Servicing
More Repair
Both equally

39.

What facilities do you have? E.g.

washing center?

40.
41.

Do you use mobile internet?

Do you use any android mobile
application? If yes, for what
purpose?

Yes
No
Yes
No
If yes, please specify

42.

If you want to be a partner of

Servicingo, then which permissions
do you need to take and from
whom?

43.

Who take decision of whether to

use any software?

Company Permission
Service Center Owner Permission
Service Center Manager Permission
Dont Know
Any Other ------------------------------- Company
Service Center Owner
Service Center Manager
Dont Know
Any Other --------------------------------