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DifferenecebetweenL2andL3support??
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DifferenecebetweenL2andL3support??
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Oracle_91
PostedSunday,May2,2010
12:48AM
Righttherewith
Babe
Hi,
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WouldliketoknowwhatarethedifferencebetweenL2and
L3supportactivities?
Thanks,
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Post#914318
PostedSunday,May2,20102:23
AM
GilaMonster
Dependsonthecompany.Theyarenotindustrywide
definitions.
SSCForever
GailShaw
MicrosoftCertifiedMaster:SQLServer,MVP
SQLInTheWild:DiscussionsonDBperformancewith
occasionaldiversionsintorecoverability
Wewalkinthedarkplacesnootherswillenter
Westandonthebridgeandnoonemaypass
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Post#914322
HBK_4700
OldHand
PostedSunday,May2,20108:59
AM
mahesh.vsp(5/2/2010)
Hi,
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WouldliketoknowwhatarethedifferencebetweenL2and
L3supportactivities?
Thanks,
IagreewithGilaMonster,ittotallydependsoncompany.
EarlierIworkedforabanktherewehadL2/L3.Pleasefind
thedetailsbelow
Thereisachangemanagementprocessforeverychange
thatwedowithServerorDatabaseconfigurations.
Thishastobeintimatedinadvancetoalluserswhoare
workingonthatDatabase/serverssothattheyshouldbe
awareofthatchange.
AndbasicallyanyDBAwillnothavefullPermissionsalways
todoanythigwithDatabase/Servers.
GenerallythereareL1,L2,andL3accesslevelsforusers.
L1meansenduserAccess,AndforDBA'stherewillbeL2
AccessbydefaultbutwithL2accesswecanseebutwe
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DifferenecebetweenL2andL3support??
can'tdoanychangestodatabase/ServerConfigurations.
SoastodothatwehavetogetL3Accessfromsomeduty
mangerandtheywillbemonitoringwhatwearedoingon
thatdatabaseandthisisallpartofchangemanagement.
Post#914365
chrisfradenburg
PostedMonday,May3,20106:28
AM
SSCommitted
FortheproductIworkon(externalsupportonly)L2deals
withtheclient'sITstaff,hasminimalvisibilityintothecode,
andcan'tmadecodechanges(althoughsomeofthemore
talentedonesdorecommendchangesforwhattheycan
see).L3supportispartofthedevelopmentorganizationand
wedealwiththeL2team,notdirectlywiththeclientand
areresponsibleforcodingbugfixes.
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Post#914610
Oracle_91
PostedFriday,May7,20108:58
AM
Righttherewith
Babe
Thanksyouall.
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