VIA UPS No.

1Z64589FP299362856
The Honorable Richard Cordray, Director
Consumer Finance Protection Bureau
1700 G Street, NW
Washington, DC 20552

November 28, 2015

Cc: TRANS UNION LLC
Cc: THE PRENTICE-HALL CORPORATION
SYSTEM, INC.

Dear Hon. Director Cordray:

On November 27, 2015 TransUnion LLC refused to provide my annual credit report online, and
provided the enclosed notice that states:
We are unable to complete your request.
What happened:
We are unable to confirm your identity with the information provided.
What to do:
To request your Free Annual Credit Report by phone, please call (877) 322-8228.
Alternately, to request your Free Annual Credit Report by mail, return to
annualcreditreport.com to download the request form.
TransUnion LLC is registered with the Florida Department of State, Division of Corporations,
see enclosed the annual report. TransUnion LLC is regulated by the Fair Credit Reporting Act
(FCRA). The Fair and Accurate Credit Transactions Act of 2003, signed into law in 2003,
amended the FCRA to require the credit reporting companies to provide consumers with one free
copy of their credit report per 12-month period. The annual report provided two addresses:
TRANS UNION LLC
555 WEST ADAMS STREET
CHICAGO, IL 60661

THE PRENTICE-HALL CORPORATION SYSTEM, INC.

1201 HAYS STREET
TALLAHASSEE, FL 32301 US

Equifax provided my annual credit report online, after quickly resolving a password issue, see
enclosed the Equifax email. TransUnion has refused to correct the issue blocking my online
access. The phone number provided to get a report by phone, (877) 322-8228 is just an endless
stream of commercial offers, including ALORICA, INC. 412-650-3799 for Direct TV.
I request TransUnion LLC provide my annual credit report online immediately. Due to my
disability, TransUnions mailed credit report is a burden; it is time consuming to scan a paper
report to PDF files; and it is onerous to send by US Mail disputes in paper, with costly postage,
and receive paper responses by US Mail, all of which must be scanned to PDF files. The
response by TransUnion is an unlawful denial of my annual credit report online. TransUnion
failed to accommodate disability in violation of ADA and Rehabilitation Act. Thank you.
Sincerely,

Neil J. Gillespie
8092 SW 115th Loop
Ocala, Florida 34481

Email: neilgillespie@mfi.net
Tel. 352-854-7807

Enclosures

https://annualcreditreport.transunion.com/sos/common/identityFailedFA.jsp?cb=FA

Repeat these steps

for each credit report

Welcome, Neil Gillespie Help

Unable to Confirm Identity

We are unable to complete your request.

What happened:
We are unable to confirm your identity with the information provided.
What to do:
To request your Free Annual Credit Report by phone, please call (877) 322-8228.
Alternately, to request your Free Annual Credit Report by mail, return to annualcreditreport.com to download the request
form.

2015 TRANSUNION LLC. ALL RIGHTS RESERVED.

TRANSUNION.COM

PRIVACY POLICY

TERMS OF USE

11/27/2015 3:13 AM

2015 FOREIGN LIMITED LIABILITY COMPANY ANNUAL REPORT

FILED
Mar 03, 2015
Secretary of State
CC7694729697

DOCUMENT# M99000000477
Entity Name: TRANS UNION LLC
Current Principal Place of Business:
555 WEST ADAMS STREET
CHICAGO, IL 60661

Current Mailing Address:

555 WEST ADAMS STREET
CHICAGO, IL 60661
FEI Number: 36-4262739

Certificate of Status Desired: No

Name and Address of Current Registered Agent:

THE PRENTICE-HALL CORPORATION SYSTEM, INC.
1201 HAYS STREET
TALLAHASSEE, FL 32301 US
The above named entity submits this statement for the purpose of changing its registered office or registered agent, or both, in the State of Florida.

SIGNATURE:
Date

Electronic Signature of Registered Agent

Authorized Person(s) Detail :

Title

PRES

Title

VP

Name

PECK, JAMES M

Name

BLENKE, JOHN WVP

Address

555 WEST ADAMS STREET

Address

555 WEST ADAMS STREET

City-State-Zip:

CHICAGO IL 60661

City-State-Zip:

CHICAGO IL 60661

Title

CFO

Name

HAMOOD, S. ALLEN CFO

Address

555 WEST ADAMS STREET

City-State-Zip:

CHICAGO IL 60661

I hereby certify that the information indicated on this report or supplemental report is true and accurate and that my electronic signature shall have the same legal effect as if made under
oath; that I am a managing member or manager of the limited liability company or the receiver or trustee empowered to execute this report as required by Chapter 605, Florida Statutes; and
that my name appears above, or on an attachment with all other like empowered.

SIGNATURE: JOHN W BLENKE

Electronic Signature of Signing Authorized Person(s) Detail

VP

03/03/2015
Date

Page 1 of 1

Neil Gillespie
From:
To:
Sent:
Subject:

<Member.Benefits@equifax.com>
<neilgillespie@mfi.net>
Friday, November 27, 2015 9:42 PM
Equifax Personal Solutions Login Help

You are receiving this e-mail because your Equifax Personal Solutions password has been changed.
Your user ID is neilgillespie@mfi.net. IF YOU DID NOT INITIATE THIS TRANSACTION, PLEASE
CALL Equifax Customer Care Team.
Please call us at 1-866-640-CARE (1-866-640-2273), 7 days a week between the hours of 8:00am 3:00am Eastern Time Zone. You may e-mail us anytime at customer.care@equifax.com. Or you may
write us at Equifax Consumer Services, Inc. PO Box 105496, Atlanta, GA 30348.
Use the link below to login. Your user ID and password are case sensitive, so be sure to enter them
exactly as you created them.
http://myservices.equifax.com/login
As always, thank you for your business. We look forward to assisting you.
Your Equifax Customer Care Team.

11/27/2015