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SR 3-5472701951 : Unable to use 'Favorites' in Home page

after login

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2+ years ago

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I have linked a New or Existing Note to the Related Knowledge section of the SR for use in problem management.

SIVA.NS@SONATA-SOFTWARE.COM

Reason for Closing : Close requested by customer

Closing Remarks : The issue is resolved. Thanks

Please take a complete backup of your production environment before you apply the three patches.

KSPK@SOHAMENERGY.IN

Upload to gtcr successful for the file Patch_logs.zip.

KSPK@SOHAMENERGY.IN

Hi Vijay,
1) I am not able to acees Doc ID 1320510.1.
2) I have applied the given patch11894708 and as part of "Patch Abstract" in read me I have also applied "12630484" & "12687346".
The 'Favourites' issue is resolved But I need confirmation from you in applying the above three Patches in our Production environment.
PFA the attachment of the Patch log files.
Regards
Vikranth

Oafslideoutmenu Java Script Error ( Doc ID 1320510.1 )

Apply patch 11894708 R12.FWK.B which is a consolidated critical one-off patche on top of OAFramework 12.1.3.

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

Hi Vijay,
Done with Profile settings But no luck the issue still remains.
Regards
Vikranth

Have you done this :

Change the below the profile option and bounce apache ?
Profile option changes:Enable Configurable HomePage -> Yes
FND: Disable Configurable Home Page -> False
Regards
Vijay

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

Hi,
Can you Please assign this SR to person who can support in 9:00AM-6:30PM IST.
I'll be availbale in the above time itself.

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

Hi,
I have been through the DOC given & applied the Patch 11856365 in TEST.
But the issue still remains.
Please suggest.

Regards
Vikranth

The 'Favorites' drop down lost on the Framework homepage is part of 'Framework' .
REF:
12.1.2: How to Modify and Enable The Configurable Home Page Delivered Via 12.1.2 ( Doc ID 1061482.1 )
Oracle Application Framework Release Notes for Release 12.1.3 ( Doc ID 1087332.1 )

To implement the solution, please execute the following steps:

1. Download and review the readme and pre-requisites for
Patch 11856365 - CAN NOT OPEN FAVORITES LINKS IN NEW WINDOW FROM PREFERENCES PAGE
2. Ensure that you have taken a backup of your system before applying the recommended patch.
3. Apply the patch in a test environment.
4. Retest the issue.
5. Migrate the solution as appropriate to other environments.

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

Upload to gtcr successful for the file screenshot.docx.

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

Hi Lynn,
1) We are not getting the Dropdown list and when clicked on 'Favorite' it is not throwing any error. PFA the attachment for the screenshot.
2) This is a new instance created with OBA and nothing is changed.

Regards
Vikranth

Hello Srinivas,
Thank you for logging an Oracle Service Request.
1. Please upload a screenshot(s) in order to demonstrate the problem.
2. Please can you confirm when this issue started to happen.
Have you recently upgraded or applies an patches.
Have any other changes been made to the system recently?
Regards
Lynn

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

Hi,
We are not able to use the 'Favorites' in Application home page after login i.e., we are not getting the dropdown.
Regards

Vikranth

SRINIVAS.TELLAGORLA@SONATA-SOFTWARE.COM

1) Steps to Reproduce
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