SAP ABAP Consultant

What are the roles and responsibilities of SAP Consultants

and Roles and Responsibilities of SAP ABAP
Consultants

SAP Consultants
What are the types of consultants in SAP ? SAP Technical Consultants, SAP
Functional Consultants and SAP Basis Consultants
SAP is a huge software and in order to implement SAP ERP for a Organization, it needs lot of
man power, the SAP implementation is done by different type of consultants .

Types of consultants are

Functional Consultants Technical Consultants

Network Administrators

Functional consultants Technical consultants are

Network Administrators are Basis

are responsible for

responsible for coustomizing SAP Consultants, they are responsible for

configuring the real

ABAP software as per customer

world business

specifications i:e Developing New related SAP configurations like server

scenarios into SAP

SAP Business Applications,

maintenance, managing network down

software .

Enhansing SAP Software,

times, controlling network, user

Ex: Configurations like Creating SAP Tables etc

Plants Configurations,
Business Countries
Configurations, Sales
Organizations
configuration etc

Network management and Network

management etc

ABAP Consultant Roles and

Responsibilities
What are the roles and responsibilities of SAP ABAP Consultants in SAP
Implementation and support processes
AP ABAP Consultants are responsible for developing SAP business applications using SAP
Standard programming language ABAP, the main roles and responsibilities of SAP ABAP
Consultant are...
SAP ABAP Consultants plays crucial role in implementation of SAP software for a

organization .
Total SAP software is developed using ABAP, ABAP consultants are needed in every
SAP module.

Implementation Process

Support Process

Getting the business Requirement document from

functional consultant / functional analyst .

Recieving tickets/issues
from business .

Analyse the business Requirement.

Analysing the ticket .

Analyse the estimated time for development.

Development of Object ( ABAP application).

Resolving the issue in time

.

Unit Testing by Developer .

Developer testing and

transporting.

Releasing the object to testing environment .

Prepare technical document of the development .

Note: ABAP Consultant roles and responsibilities may vary from company to company, the above
are standard roles of ABAP consultants

Ticket system in support projects

SAP ABAP Consultants
What are the role and responsibilities of an ABAP Consultant in Support
projects ? SAP ABAP support consultant roles and responsibilities
Handling tickets is called Issue Tracking system. The errors or bugs forwarded by the end user to
the support team are prioritized under three priorities High, Medium and Low. Each and every
priority as got its time limits before that we have to fix the error.
The main job of the supporting consultant is to provide assistance on line to the customer or the
organization where SAP is already implemented for which the person should be very strong in
the subject and the process which are implemented in SAP at the client side to understand,to
analyses,to actuate and to give the right solution in right time.This is the job of the support
consultant.
The issues or the tickets(problems) which are raised is taken care of on priority basis by the
support team consultants.
The work process in support projects are given below for your reference.
1. The customer or the end user logs a call through any tool or by mail (RADIX).
2. Each one of the support team is a part of support group.
3. Whenever a customer logs a call he /she has to mention to which work group (by name).
4. Once the calls came to the work group the support consultant or the team need to send an IR
(Initial Response) to the user depending upon the priority of the calls. (Top,High,Med,Low,None)
5. Then the error is fixed, debugged by the support consultant or the team. Then after testing
properly by generating TR(Transport Request through the basis admin)
6. Then it is informed to the end user/customer/super user about the changes which have moved
to the production server by CTS process.
These are the process. In summary, what I understand is that if any configuration or
customization is required to solve the issue, then the consultant have to work on DEV Client, then
the end user will test it in the QA client and after approval the BASIS consultant has to transport it
to the PRODUCTION client.
An example: Tickets in SD can be considered as the problems which the end user or the
employee in the company face while working on R/3. Tickets usually occur during the
implementation or after the implementation of the project. There can be numerous problem which
can occur in the production support and a person who is working in the support has to resolve

those tickets in the limited duration, every ticket has the particular deadline alert so your
responsibility is to finish it before that deadline.
To begin with , we should give "TICKET" to you for not knowing it.
Here is an eg of a ticket raise:
End user is not able to
1. Create Sales order for a customer from a New plant , since shipping point determination is not
happened . ( Without Shipping point the document becomes INCOMPLETE and he will not be
able to proceed further like DELIVERY, BILLING).
He raises a ticket and the priority is set in one of the below:
1. Low 2. Medium 3. High.
Now you need to solve this ticket. You would analyze the problem and identify that the SP
configuration has to be done for the new plant.
You would request a transport for DEV CLIENT to BASIS. You do the change and Request one
more Transport to BASIS for QA client. The End user will test the same by creating a sales order
for the new plant and approve it.
Finally, you request a transport to move the changes to PRODUCTION. Once the change is
deployed in production the TICKET is closed. What I have given is a small example. You would
get some real issues with severity HIGH in your day-day support.