Chapter Six

CONCLUSION

Chapter 6: Conclusion
6.0 Findings:
Some findings from the study have been listed below:

In Bangladesh banks are still reluctant to use e-banking services in full face.
Public banks are far behind from private banks in e-banking sector.
Mobile banking services are yet to flourish by the banks.
Infrastructural problems are hindering the development of e-banking.
Security system of the banks is not in satisfactory mark.
Banks are not following Bangladesh Bank rules regarding e-banking properly.
Hardware and Software of ATM system is not upgraded.
Commercial banks including Bangladesh Bank are not concern about the use of mobile

banking services for illegal perspective.

Lack of education is the main trammels of expansion of e-banking properly.
All banks are not going for rapid advertising for creating awareness about e-banking
facilities.

6.1 RECOMMENDATIONS
Since 1992 the e-banking is going on all over the country but it is still many theoretical and
technical hurdles. Some recommendations are listed below to overcome and improve the
current situations:
E-banking system should be more flexible.
E-banking should develop their communication among branches.
Need to establish more ATM booths owned by individual bank with sufficient fund for
releasing consumers from extra transaction fees.
E-banking service should be according to the customer expectation and satisfaction.
Government should compel the banking sectors to automate their operation and going
online by a specific period.

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E-banking services in Bangladesh: A comparative study of Public & Private banks and consumers
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Chapter 6: Conclusion
Banks management should be watchful to their stuffs to control supply of fake money.
Banks should utility bill payment system through e-banking so that customer can pay
the bills at home.
Banks should monitor mobile banking activities properly.
Public banks should pay their attention in mobile banking concept.
Advantage of 3g network should utilize for e-banking services.

6.2 Concluding Remarks:

It is proven that e-banking facility in our banking sector is one of the blessed and modernized
inclusions. It is now no longer a nice to have but an impossible to survive without for all
banks. Most of our bank has not any marketing or sales forces to execute the raw and cold
business of e-banking for their own organization. In our country customers are not properly
conscious about the advantage of the modern technology. Many multinational and private
banks have already introduced new marketing activities to their targeted customers for
specialized services which are found very effective. As government of Bangladesh
emphasizing on digitalization of every sector in our county, banks are bound to enrich their ebanking sector quickly. Though there are some problems in the system, if we can overcome
those problems it is sure in recent future e-banking facility will create revolution in banking
sector. The challenge is to make sure the savings from e-banking technology more than offset
the costs and risks associated with conducting business in cyberspace.

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E-banking services in Bangladesh: A comparative study of Public & Private banks and consumers
perception