BERNARD L.

BROOKES, PhD MBA, PMP

Lean Six Sigma Black Belt
9505 Meadow Ridge Ln, Laytonsville, MD 20882
240-246-6161 bbrookes@sopphia.com
Summary:
Over 20 years of experience, focused on strategic planning, organizational transformation, executive
coaching, facilitation, conflict management and program management, program/organizational research and
evaluation
An experienced Practitioner and Leader in Learning & Organizational Consulting, Training, Strategy,
Facilitation, and Project Manager.
Extensive experience developing, delivering, assessing and managing training in government, business and
academic settings, including using online technologies and advanced research and statistical methods.
Primary industries are health care, government, information technology and education
Certified Project Management Professional, Certified Lean Six Sigma Black Belt, Certified in Hogan
Leadership Assessment System, Certified Virtual Leader Trainer
Has the advanced communication, analytical and leadership skills, the deep experience and willingness to
be hands-on that are needed to bring teams and stakeholders together to produce value and results
Education:
PhD, Psychology Boston University, Boston, MA
MBA - Boston University School of Management, Boston, MA
Bachelor Degree, Music - Berklee College, Boston, MA
Certifications:
Project Management Professional (PMI #1510700)
Certified Lean Six Sigma Black Belt (PMI Approved Program)
Certified, Hogan Leadership Assessment System
Certified Virtual Leader Trainer
Professional Experience
01/2007 to Present
Executive Consultant, Business Strategist,
Project Manager, Facilitator, Educator
Provide strategic planning, organizational change management, project management, business transformation,
business process management and other consulting services to government agencies and companies. Examples
include:
University of Maryland, University College, Graduate School of Management & Technology
Executive Coach and Professor
Played a leading role in developing and implementing the executive coaching program for the Executive
MBA and CIO Programs. Coached managers and executives in these programs.
Taught leadership courses including Organizational Behavior, Business Strategy, Organizational Change
Management, research methods and statistics.
Taught conflict management and negotiation as part of Leadership and Organizational Behavior.
Department of Housing and Urban Development (HUD)

Strategic Planner, Management Consultant, Enterprise Project Manager

Governance, Strategic Planning, Facilitation: Was a project manager on the reorganization of the CIO office at
US Department of Housing and Urban Development (HUD) including development of the IT Strategic Plan in
conjunction with Enterprise Architecture, creation of a project management office (PMO), development and
implementation of IT governance policies and structures (including portfolio management, investment review
boards), and project management policies, artifacts, SOP's, functional descriptions, positions descriptions, job
aides, and business flow diagrams. Project enabled HUD to address deficiencies in OMB and GAO audits, and
to be cited for meeting Federal IT management standards and becoming exemplary.
Project included creating and implementing communication and change management and training plans, and
creating newsletters and other public facing publications.
Facilitated working sessions with Division Managers to analyze their current work processes and how these
would change with the reorganization to the future state
Prince Georges County, MD,
Management Consultant and Strategic Planner
Led this project to align the Countys operations and investments with its mission and strategic goals.
Began with identifying and documenting the current state using a structured questionnaire to interview key
stakeholders of various County agencies and the Office of Information Technology (OIT) on their mission and
goals, and the business processes, data, software and technology infrastructure that support the mission and
goals.
With stakeholder input, identified the desired future state in which business, information and technology
architecture would be aligned with enterprise strategic goals. Then conducted gap analysis and created a
roadmap from the current to the desired state.
Center for Medicare and Medicaid Services
Management Consultant and Facilitator
Assisted the Director in establishing a new division as an innovation center for Medicare and Medicaid fraud
prevention; which uses computerized modeling and analytics to detect patterns of fraud and specific fraudsters.
Tasks included writing a strategic plan and operations plan, developing operating procedures, communication
plan, and risk management plan and facilitating interdisciplinary sessions.
Adventist Healthcare
Consultant
Developed and facilitated training of all leaders while implementing leadership competencies as part of the new
performance management system; resulting in previously unknown levels of accountability system at Adventist
HealthCare, an 8,000 employee company.
Provided organization change management consulting, executive coaching and leadership training to hospital
leaders.
US Air Force, Army, Marine Corps
Change Management
Strategy, Change Management, Training, Department of Defense Provided organizational change
management and strategy consultation on information assurance (cyber security) to Air Force Continuous
Monitoring Sub Working Group. Provided communications, team building and interpersonal skills training to
US Army and Marine Corp.

Kaiser Permanente
Executive Consultant Project Manager
Directed a team of nine at Kaiser Permanente providing project management, organizational change
management, leadership development and other consulting services across the enterprise.
Supported the implementation of systems and of new products and services (such as the self-funded insurance
product for companies) by managing enterprise-wide change management and training work streams.
Practice Leader and Executive Consultant
BHM International Inc.
01/1992 01/2007
Launched and directed this management consulting firm and grew it to 40 FTEs employees plus
independent contractors.
Sourced funding, built operating infrastructure, managed finance and defined business strategies/objectives.
Hired management and project teams as well as independent contractors.
This included development and/or implementation of recruiting applications, policies, and procedures,
SOP's, job descriptions, job aides, and personnel and accounting policies and procedures.
Worked extensively on business development strategy and execution, including writing proposals in
response to RFPs, and developing teaming arrangements.
Forged client relationships and led project delivery.
Massachusetts Department of Mental Health
Led a large planning and implementation project to assess and reorganize publicly funded mental health
services in metropolitan Boston, included several hospitals, multiple outpatient facilities, and a large vendor
community.
This included extensive stakeholder analysis using focus groups, interviews, survey questionnaires, statistical
analyses, and document reviews.
This also included developing and implementing project, communications, organizational change management
plans, and public facing publications.
US Department of Health and Human Services
Led projects involving providing a wide range of management consulting and management support services
over a 15-year period.
Previous Positions: Executive Director Center for Health and Development, Inc.; Instructor - Harvard Medical
School, University of Lowell and Boston University; Clinical Unit Director/Instructor in Psychology -McLean
Hospital/Harvard Medical School; Director of Clinical Services- Hospital Management Division, Massachusetts
Department of Mental Health; Deputy Director of Operations New Medico Associates, Inc.
Publications:
Brookes, Bernard L (2009) Leadership Development Using Online Group Executive Coaching. UMUC Working
Paper Series Number 2009-001. University of Maryland University College.