KDL-24R400A+&+32R400A SM

Self Diagnosis
Supported model
HISTORY INFORMATION FOR THE FOLLOWING MANUAL:
REPAIR MANUAL
RB1FK Chassis
Segment: BA
MODEL
COMMANDER
DESTINATION
KDL-24R400A RM-YD092
LA/MX
KDL-32R400A RM-YD092
US/CND/LA/MX
KDL-32R400A
Version Date
1.0
01/27/2013
2.0
02/08/2013
Subject
Original Manual Release Date.
Updated Section 3 - Repair Information. Replaced pages 13 - 21.
LCD Digital Color TV

9-883-498-02
TABLE OF CONTENTS
Cautions and Warnings....................................................................................ii
Section 1 - Specifications and Layouts..........................................................1
Specifications.................................................................................................1
Board Layout..................................................................................................2
KDL-24R400A.........................................................................................................2
KDL-32R400A.........................................................................................................2
Wire Dressing.................................................................................................3
KDL-24R400A.........................................................................................................3
KDL-32R400A.........................................................................................................3
Section 2 - Troubleshooting............................................................................4
Diagnosing the Error......................................................................................4
Viewing the Self Check Diagnosis History..............................................................4
Triage Chart....................................................................................................5
Flowcharts and Diagrams...............................................................................6
Overall Block Diagram............................................................................................6
Replacing the Power Supply Board..............................................................19

KDL-24R400A.......................................................................................................19
KDL-32R400A.......................................................................................................19
Removing the Switch Unit............................................................................20

Removing the Speakers...............................................................................20
Removing the Bezel and H Board Assembly................................................20
KDL-24R400A.......................................................................................................20
KDL-32R400A.......................................................................................................21
Section 4 - Exploded View/Part Number Information..................................22

KDL-24R400A..............................................................................................22
KDL-32R400A..............................................................................................23
Connectors...................................................................................................24
KDL-24R400A.......................................................................................................24
KDL-32R400A.......................................................................................................24
Screws..........................................................................................................25
Power and Control Block Diagram.........................................................................7
Section 5 - Accesories Part Number Information........................................26
KDL-24R400A...................................................................................................7
Accessories and Packaging.........................................................................26
KDL-32R400A...................................................................................................8
Miscellaneous...............................................................................................26
No Power Flowchart...............................................................................................9
Standby LED Blinking Flowchart..........................................................................10
No Video Flowchart.............................................................................................. 11
Video Distortion Flowchart....................................................................................12
Optional Accessories....................................................................................26
Remote Commander....................................................................................26
Appendix A: Encryption Key Components................................................ A-1
Section 3 - Repair Information.......................................................................13

Repairing the TV...........................................................................................13
Removing the Table-Top Stand.............................................................................13
Removing the Rear Cover/Lower Cover...............................................................13
KDL-24R400A.................................................................................................13
KDL-32R400A.................................................................................................14
Replacing the Main Board............................................................................15
KDL-24R400A/32R400A i
CAUTIONS AND WARNINGS

CAUTION!!
ATTENTION!!
These servicing instructions are for use by qualified service personnel only.
To reduce the risk of electric shock, do not perform any servicing other than
that contained in the operating instructions unless you are qualified to do so.
Ces instructions de service sont lusage du personnel de service qualifi

seulement. Pour prvenir le risque de choc lectrique, ne pas faire lentretien
autre que celui contenu dans le Mode demploi moins que vous soyez
qualifi faire ainsi.
WARNING!!
An isolation transformer should be used during any service to avoid possible
shock hazard, in case of live chassis.
!
SAFETY-RELATED COMPONENT WARNING!!
There are critical components used in LCD color TVs that are important for
safety. These components are identified with shading and ! mark on the
schematic diagrams and the parts list. It is essential that these critical parts
be replaced only with the part number specified in the parts list to prevent
electric shock, fire or other hazard.
ALERTE!!
Afin deviter tout risque delectrocution provenant dun chssis sous tension,
un transformateur disolement doit etre utilis lors de tout dpannage.
!
ATTENTION AUX COMPOSANTS

RELATIFS A LA SECURITE!!
ATTENTION!!
Les composants identifies par une trame et par une marque ! sur les
schemas de principe, les vues explosees et les listes de pieces sont dune
importance critique pour la securite du fonctionnement. Ne les remplacer
que par des composants Sony dont le numero de piece est indique dans le
present manuel ou dans des supplements publies par Sony. Les reglages
de circuit dont limportance est critique pour la securite du fonctionnement
sont identifies dans le present manuel. Suivre ces procedures lors de
chaque remplacement de composants critiques, ou lorsquun mauvais
fonctionnement suspecte.
For safety reasons, component level repair of the Power Supply Boards
and/or the Inverter Boards is prohibited.
ATTENTION!!
NOTE: Do not modify the original design without obtaining written permission
from the manufacturer or you will void the original parts and labor warranty.
Pour des raisons de scurit, Interdire de rparer ou remplacer les

composantes dans les blocs dalimentation et/ou sur les modules dinverseur.
KDL-24R400A/32R400A ii
CAUTIONS AND WARNINGS

SAFETY CHECK-OUT
After correcting the original service problem, perform the following safety
checks before releasing the set to the customer:
1. Check the area of your repair for unsoldered or poorly soldered
connections. Check the entire board surface for solder splashes
and bridges.
3. Measuring the voltage drop across a resistor by means of a VOM

or battery-operated AC voltmeter. The limit indication is 0.75 V, so
analog meters must have an accurate low voltage scale. Nearly all
battery-operated digital multimeters that have a 2 VAC range are
suitable. (see Figure A)
To Exposed Metal
Parts on Set
2. Check the interboard wiring to ensure that no wires are pinched or

touching high-wattage resistors.
3. Check that all control knobs, shields, covers, ground straps and
mounting hardware have been replaced. Be absolutely certain that
you have replaced all the insulators.
AC
Voltmeter
(0.75V)
0.15 F
4. Look for unauthorized replacement parts, particularly transistors,

that were installed during a previous repair. Point them out to the
customer and recommend their replacement.
5. Look for parts which, though functioning, show obvious signs of
deterioration. Point them out to the customer and recommend their
replacement.
6. Check the line cords for cracks and abrasion. Recommend the
replacement of any such line cord to the customer.
7. Check the antenna terminals, metal trim, metallized knobs, screws
and all other exposed metal parts for AC leakage. Check leakage
as described in Leakage Test.
LEAKAGE TEST
The AC leakage from any exposed metal part to earth ground and from all
exposed metal parts to any exposed metal part having a return to chassis,
must not exceed 0.5 mA (500 microamperes). Leakage current can be
measured by any one of three methods.
Earth Ground
Figure A. Use an AC voltmeter to check AC leakage.
HOW TO FIND A GOOD EARTH GROUND

The cover-plate retaining screw on most AC outlet boxes is at earth ground.
Verify the AC outlet box retaining screw ground by connecting a 60W to
100W incandescent (not a neon or fluorescent lamp) between the hot side of
the receptacle and the retaining screw. Try both slots, if necessary, to locate
the hot side on the line; the lamp should light at normal brilliance if the screw
is at ground potential. (see Figure B)
Trouble Light
AC Outlet Box
1. A commercial leakage tester.

Follow the manufacturers instructions provided with the tester.
2. A battery-operated AC milliammeter.
Figure B. Checking for earth ground.
KDL-24R400A/32R400A iii
SECTION 1 - SPECIFICATIONS AND LAYOUTS

SPECIFICATIONS
Model name
System
Television system
Channel coverage
NTSC: American TV standard

ATSC (8VSB terrestrial): ATSC compliant 8VSB
QAM on cable: ANSI/SCTE 07 2000 (Does not include CableCARD functionality)
Analog terrestrial: 2 - 69 / Digital terrestrial: 2 - 69
Analog Cable: 1 - 135 / Digital Cable: 1 - 135
Panel system
LCD (Liquid Crystal Display) Panel, LED Backlight
Speaker output
KDL-32R400A: 8 W + 8 W
KDL-24R400A: 5 W + 5 W
Input/Output jacks
CABLE/ANTENNA
75-ohm external terminal for RF inp
VIDEO IN
VIDEO: 1 Vp-p, 75 ohms unbalanced, sync negative

AUDIO: 500 mVrms (Typical) / Impedance:47 kilohms
COMPONENT IN
YPB PR (Component Video): Y: 1.0 Vp-p, 75 ohms unbalanced, sync negative

PB: 0.7 Vp-p, 75 ohms
PR: 0.7 Vp-p, 75 ohms / Signal format: 480i, 480p, 720p, 1080i, 1080p
AUDIO: 500 mVrms (Typical) / Impedance: 47 kilohms
HDMI: Video: 480i, 480p, 720p, 1080i, 1080p, 1080/24p
MHL: Video: 480i, 480p, 720p, 720/30p, 1080i, 1080/30p, 1080/24p
Audio: Two channel linear PCM 32, 44.1 and 48 kHz, 16, 20 and 24bits, Dolby Digital, PC Input
HDMI IN 1(ARC)
HDMI IN 2/MHL
AUDIO OUT
500 mVrms (typical)
DIGITAL AUDIO OUT

(OPTICAL)
PCM/Dolby Digital optical signal
USB
Photo, Music and Video
KDL-32R400A
KDL-24R400A
Power and others

Power requirement
110-240 V AC, 50/60 Hz (USA, Canada, Mexico 120 V AC, 60 Hz)
Power consumption
60 W
in use
in standby
Less than 0.3 W with 120 V AC and less

than 0.4 W with 240 V AC
Screen size*
(measured diagonally)
(inches)
(cm)
23,6 (24 class)
80, 0
5 9, 8
1,366 dots (horizontal) 768 lines (vertical)
Speaker/Full range (2)
(mm)
with stand (mm)

without stand (mm)
40 100
35 1 00
731 461 163
558 363 140
73 1 44 1 76
55 8 343 64
wall-mount hole pattern

(mm)
100 100
wall-mount screw size

(mm)
Mass*
Less than 0.3 W with 120 V AC

and 240 V AC
31,5 (32 class)
Display resolution
Dimensions*
40 W
M4 (6.5~10 mm)
with stand (kg)
5, 0
1 3, 8
without stand (kg)
4, 8
1 2, 8
Supplied accessories
Remote control RM-YD092 (1) / Size AAA batteries (2) / Operating Instructions (1) / Quick Setup
Guide (1) / Warranty Card (1) / Safety and Regulatory Booklet (1) / Software License (1) /
Stand Installation Guide (1) / Table-Top Stand (1 set) / Screws (2)
Optional accessories
Connecting Cables / Support Belt Kit
Optional accessories availability depends on its stock.

Design and specifications are subject to change without notice.
* Dimensions and mass are approximate values.
KDL-24R400A/32R400A 1

BOARD LAYOUT
KDL-24R400A
KDL-32R400A
POWER SUPPLY
BOARD (GE24)
MAIN BOARD
(A BOARD)
SWITCH
UNIT
POWER SUPPLY
BOARD (GL3)
MAIN BOARD
(A BOARD)
SWITCH
UNIT
TCON
TCON
H BOARD
H BOARD
KDL-24R400A/32R400A 2

WIRE DRESSING
KDL-24R400A
KDL-32R400A
KDL-24R400A/32R400A 3
SECTION 2 - TROUBLESHOOTING
DIAGNOSING THE ERROR
1. Verify the TV has the symptom the customer indicated.
2. Check to see if the latest Software is installed.
a. If not, install the latest version.
3. Determine the replacement part required.
VIEWING THE SELF CHECK DIAGNOSIS HISTORY

When an error is detected, the Self Check screen records the number of
times the error occurred. This is helpful in confirming past occurrences of
an error and for determining if an error is intermittent when the customer is
not sure what is causing the television to shut down. If the screen displays
a 0, no error has occurred.
POWER
Supported model
SELF CHECK
Before servicing the Television:
1. Press
Self Diagnosis
to turn on the TV and then turn it off again.
Back
002
003
003
004
005
005
006
007
00116
MAIN_ POWER
DC_ALERT1
AUDIO_PROT
BALANCER_ERR
TCON_ERR
PANEL_ID_NVM_ERR
BACKLIT
TEMP_ERR
00024
<<
001
000
000
000
000
000
000
000
Indicates
an error
has occurred
Indicates
no error
has occurred
00115
[Home] Exit
SAMPLE SELF CHECK DIAGNOSIS PAGE
2. Press the following buttons on the Remote Commander within 1

second of each other:

DISPLAY
Channel
Volume
POWER
NOTE: This differs from accessing Service Adjustments Mode

(Volume +).
KDL-24R400A/32R400A 4
TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1.
2.
3.
4.
5.
Confirm the symptom from the customer.

RED Dot: (Primary) Most likely defective part.
Select that symptom from the chart.
BLUE Triangle: (Secondary) Possible defective part.
Bring the primary component listed for that symptom.
Follow the associated flowcharts in the Training Manual to isolate the board.
Chart Color Code.
Protection Modes
Board
2X
5X
6X
Dead set
MAIN BOARD
POWER SUPPLY
3X
Video
Power
No
Video
Whole
Screen
Distortion
LCD PANEL
TCON
Audio
Isolated
Area
Distortion
No Audio
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE LIBRARY DATABASE

FOR CORRECT REPLACEMENT PARTS BASED ON SERIAL NUMBER.

To access the most recent version of the Triage documents for the models listed in this manual, login into the Sony Authorized Servicer Portal at
http://www.sony.com/asp.
KDL-24R400A/32R400A 5
FLOWCHARTS AND DIAGRAMS
OVERALL BLOCK DIAGRAM
MAIN BOARD
RF
TUNER
CLASS D
AUDIO
AMP
COMPONENT/
COMPOSITE
COMPOSITE
HDMI 1
HEADPHONE AUDIO OUT
HDMI 2
ANALOG AUDIO OUT
MT5389
A/V DECODER
A/V PROCESS
OPTICAL AUDIO OUT
PC HD15
LVDS
USB 1
LCD PANEL, TCON

&
LED BACKLIGHTS
SWITCH
UNIT
AC IN
LED
IR RX
H
POWER SUPPLY
GE24 (24")
GL3 (32")
KDL-24R400A/32R400A 6
POWER AND CONTROL BLOCK DIAGRAM
KDL-24R400A
POWER SUPPLY
CN1
AC IN (N)
AC IN (H)
CN3
1
LED 1
LED 2
LED 3
LED 4
NC
6, 7
VLED (28.8V)
&
NC
LED BACKLIGHTS
LED 5
10
LED 6
11
LED 7
12
LED 8
CN2
GE24 (24")
STBY 3.3V
AC_OFF_DET
POWER_ON
4~7
GND
8~11
REG_12V
12
BL_ERR
13
BL_ON
14
PWM
15
NC
LCD PANEL, TCON
MAIN BOARD
CN201
STBY 3.3V
GND
2, 7, 11
VCC-12V
3, 8
BL PWM
AC_DET
POWER_ON
TCON_VCC
10
AUDIO_12V
12
BL_ERR
13
BL_EN
14
KDL-24R400A/32R400A 7
KDL-32R400A
POWER SUPPLY
CN6801
1
LED +
LED -
LCD PANEL, TCON

&
LED BACKLIGHTS
CN6101
AC IN (N)
AC IN (H)
MAIN BOARD
CN6401
GL3 (32")
1, 3
GND
CN201
STBY 3.3V
STBY 3.3V
POWER_ON
GND
2, 7, 11
5, 7
VCC_12V
VCC-12V
3, 8
AC_OFF_DET
BL PWM
BLKT_EN
AC_DET
9, 11
AUDIO_12V
POWER_ON
10
BL_CNTRL
TCON_VCC
10
11
AUDIO_12V
AUDIO_12V
12
12
BKL_ERR
BL_ERR
13
13, 15
VCC_12V
BL_EN
14
14
NC
16
NC
KDL-24R400A/32R400A 8
NO POWER FLOWCHART
Press power
button while
monitoring pin 4 of
CN6401 on Power
Supply Board
No Power
Unplug TV from
AC power. Wait at
least 20 seconds
and re-apply AC
power
Yes
Power Supply
Board
No
No
Does red standby

LED on front panel
light steady?
High (3.3V)
on pin 4?
High (3.3V)
on pin 6?
Yes
Main Board
No
Yes
24"?
Power Supply
Board
Yes
No
Is standby LED
blinking?
Yes
See Standby
LED Blinking
flowchart
Press power
button while
monitoring pin 3 of
CN2 on Power
Supply Board
High (3.3V) on
pin 3?
Yes
Power Supply
Board
No
No
Power Supply
Board
High (3.3V) on
pin 2?
Yes
Main Board
No
Power Supply
Board
*For Part Number information, refer to Section 4 - Exploded View/Part Number Information on page 22.
KDL-24R400A/32R400A 9
STANDBY LED BLINKING FLOWCHART
Protect
Shutdown.
Standby LED
Blinking
Yes
2X
Power Supply Board
No
Yes
3X
Main Board
6X
No
Yes
No
5X
Yes
LCD Panel
SONY logo
appears before
shutdown?
No
Power Supply Board
Yes
LCD Panel
KDL-24R400A/32R400A 10
NO VIDEO FLOWCHART
No Video
Backlights
turned on?
No
LCD Panel
Yes
Any OSD
graphics
present?
Yes
Main Board
No
Unplug LVDS
connector at
TCON while unit
is running. This
may need to be
done more than
once
Any flashes
seen on
screen?
No
LCD Panel
Yes
Main Board
KDL-24R400A/32R400A 11
VIDEO DISTORTION FLOWCHART
Video Distortion
Is distortion
across entire
screen?
Yes
Improper of
missing colors?
No
Yes
No
Vertical lines
or bars?
No
Main Board
Any horizontal
lines?
Yes
Yes
Lines move
when wide-mode
changed?
Yes
Main Board
No
LCD Panel
LCD Panel
No
Any single or
isolated vertical
lines?
Yes
LCD Panel
No
More than 1
vertical band?
Yes
Uneven
brightness?
Yes
LCD Panel
No
LCD Panel
KDL-24R400A/32R400A 12
SECTION 3 - REPAIR INFORMATION

REPAIRING THE TV
If the latest Software does not correct the issue, complete the following:
1. Verify the television has the symptom the customer indicated.
2. Replace part causing the error.
REMOVING THE REAR COVER/LOWER COVER

KDL-24R400A
1. Remove 6 screws from the Rear Cover and 1 screw from AC Cover.
3. Install the latest version of Software (Required for ALL repairs).

4. Perform the required service adjustments and checks.
5. Verify the repair resolved the issue.
REMOVING THE TABLE-TOP STAND

1. Place TV face down on a soft and flat surface.
2. Remove 2 screws from Table-Top Stand and carefully detach from

Rear Cover.
2. After removing the screw from the AC Cover, slide Power Cord to the
left and release the AC Cover.
3. Press upwards on the areas shown to separate the Rear Cover. Slide
the Power Cord through the AC Cover opening.
KDL-24R400A/32R400A 13

KDL-32R400A
1. Remove 11 screws from the Lower Cover.
2. Hold the bottom of the Lower Cover as shown, then lift to detach.
3. Pull out to remove.
KDL-24R400A/32R400A 14

REPLACING THE MAIN BOARD
4. Remove 5 screws and lift to detach board from Rear Cover.
The Main Board used in these models is available for repair. For Part
Number information refer to Section 4 - Exploded View/Part Number
Information on page 22.
1. Disconnect LVDS cable according to the TV model:
For KDL-24R400A
a. Lift the black locking bar and pull LVDS cable to release.
5. Install the new Main Board and 5 screws.

6. Reconnect the LVDS cable and all other connectors:
CAUTION: Make sure the black line is aligned to the connector before
locking.
For KDL-24R400A
For KDL-32R400A
a. Insert LVDS cable in the connector and close black locking bar to
secure position.
b. Press both sides to unclamp connector and pull to release.
For KDL-32R400A
2. To disconnect FFC cables lift the black locking bar and pull to release.
3. Disconnect all the remaining connectors.
b. Press both sides to clamp connector and insert back.
7. Holding the FFC cables, insert into the connector and secure position.
KDL-24R400A/32R400A 15

11. Press
8. Update the Software.

After ALL repairs UPDATE the SOFTWARE to the latest version.
Instructions are included with the Software package on the Sony
Authorized Service Portal website.
a. Insert the USB device with the latest Software into the TV.
b. Press
POWER
to turn on the TV.
c. Wait until the Software update is complete.

9. After update is complete, press
POWER
to turn off the TV.
10. Access Service Mode by pressing the following buttons within 1

second of each other:
DISPLAY
Channel
Volume
POWER
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
Self diagnosis history
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
Bypass AVI Info Detect
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
[</>]Set [Home] Exit
until Panel Selection is selected.
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
]>
]>
]>
]>
]>
12. Press
or
to select the correct Panel Code for theTV model.
(Use the table below for reference).
]>
]>
]>
]>
]>
Model Name
Panel Code
KDL-24R400A
23_V236BJ1
KDL-32R400A
21_LYS320AN02
CAUTION: Select ONLY the correct Panel Code.

13. Locate the Serial Number for the TV on the side of the Rear Cover.
MODEL NO
KDL-32R400A
SERIAL NO
6000001
KDL-24R400A/32R400A 16

14. Press
until SERIAL NUMBER EDIT is selected.
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
MODEL NAME EDIT
16. Press
or
to select numbers and then
space until Serial Number is complete.
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
6000001
MODEL NAME EDIT
]>
]>
]>
]>
]>
15. Press
Service Mode
<[
<[
<[
<[
<[
>>
>>
>>
>>
>>
30
5
20
>>
On
21_LSY320AN02
No Log
_ _ _ _ _ _ _
]>
]>
]>
]>
]>
to be able to select the first digit.
Sound Adjustment
Wide Band Tuning
Range Scan
Status Information
LVDS Spectrum(%0)
Low of HPD
TVD_MCDONE_CNT
Demo Special
Panel Selection
UART Selection
SERIAL NUMBER EDIT
MODEL NAME EDIT
to move to the next
CAUTION: The Serial Number can only be selected once. Be sure

to verify the information is correct before saving the changes.
17. When the complete Serial Number displays, press

18. On the confirmation screen, press
]>
]>
]>
]>
]>
to select YES and then
Input Data Correct?

Yes
No
Selected text displays in black

KDL-24R400A/32R400A 17

19. Press
until MODEL NAME EDIT is selected.
Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
6000001
MODEL NAME EDIT
21. Press
or
to select characters and then
space until Model Name is complete.

]>
]>
]>
]>
]>
to be able to select the first character.
<[
<[
<[
<[
<[
>>
>>
>>
>>
>>
30
5
20
>>
On
21_LSY320AN02
No Log
6000001
_ _ _ _ _ _ _ _ _ _ _
]>
]>
]>
]>
]>
Service Mode
Sound Adjustment
Wide Band Tuning
Range Scan
Status Information
LVDS Spectrum(%0)
Low of HPD
TVD_MCDONE_CNT
Demo Special
Panel Selection
UART Selection
SERIAL NUMBER EDIT
MODEL NAME EDIT
NOTE: Make sure to include dash in Model Name.

Service Mode
Sound Adjustment
>>
Wide Band Tuning
>>
Range Scan
>>
>>
Status Information
>>
LVDS Spectrum(%0)
<[
30
Low of HPD
<[
5
TVD_MCDONE_CNT
<[
20
Demo Special
>>
<[
On
Panel Selection
<[
21_LSY320AN02
UART Selection
No Log
SERIAL NUMBER EDIT
6000001
MODEL NAME EDIT
KDL-32R400A
20. Press
to move to the next
CAUTION: The Model Name can only be selected once. Be sure

to verify the information is correct before saving the changes.
22. When the complete Model Name displays, press

]>
]>
]>
23. On the confirmation screen, press
to select YES and then
Input Data Correct?
]>
]>
Yes
No
Selected text displays in black
24. Press
POWER
to exit Service Mode.
KDL-24R400A/32R400A 18

REPLACING THE POWER SUPPLY BOARD
KDL-24R400A
1. Disconnect the Power Cord and 2 connectors from the Power Supply
Board.
3. Disconnect the Power Cord.
2. Remove 4 screws and lift the board to detach.
4. Disconnect all the remaining connectors to detach from the Rear Cover.
NOTE: Continue with step 5 and 6.
KDL-32R400A
1. Remove the screws and detach brackets.
5. Install the new Power Supply Board and screws.

6. Reconnect Power Cord and all connectors.
7. Update the Software.
After ALL repairs UPDATE the SOFTWARE to the latest version.
Instructions are included with the Software package on the Sony
Authorized Service Portal website.
a. Insert the USB device with the latest Software into the TV.
b. Press
2. Remove 5 screws from the Power Supply Board.
POWER
to turn on the TV.
c. Wait until the Software update is complete.
KDL-24R400A/32R400A 19

REMOVING THE SWITCH UNIT
1. Lift the black locking bar and pull FFC cable to release.
REMOVING THE BEZEL AND H BOARD ASSEMBLY

KDL-24R400A
1. Carefully pull the black clip upwards to release the FFC cable from
connector and lift to remove it.
2. Locate gap between Switch Unit and Rear Cover, pull upwards to
detach.
2. Hold the TV as shown, and then release the clips around the LCD Panel
to detach the Bezel.
3. Install new Switch Unit.
REMOVING THE SPEAKERS
3. Place Bezel face down. Locate the bezel locking clip on the H Board and
release it.
1. Pull Speakers up and disconnect the connectors to detach.
4. Once the board is released, lift to detach.
KDL-24R400A/32R400A 20

KDL-32R400A
1. Remove screws to detach the Power Cord bracket.
5. Gently turn the TV over and then increase gap between the LCD Panel
and Bezel to detach.
2. Remove the harness assembly carefully.

6. Carefully lift up and unhook the Bezel to separate.
3. Remove 2 screws from Speaker Baffle and 2 screws from Rear Cover.
Lift to detach from LCD Panel.
CAUTION: To avoid damaging the connector, make sure de FFC cable
from the H Board is not attached to the Speaker Baffle before removing.
CAUTION: To avoid damaging the LCD Panel, use caution when pulling
the Bezel apart from the Double-Sided Tape.
4. Disconnect H Board connector.
KDL-24R400A/32R400A 21
SECTION 4 - EXPLODED VIEW/PART NUMBER INFORMATION

Components not identified by a part number or description
are not stocked because they are seldom required for routine
service.
KDL-24R400A
NOTE: The components identified by shading and !

mark are critical for safety.
Replace only with part number specified.
The component parts of an assembly are indicated by the reference numbers in

the far right column of the parts list and within the dotted lines of the diagram.
NOTE: The components identified by a red outline and a mark contain confidential
information. Specific instructions must be adhered to whenever these components are
repaired and/or replaced. (See Appendix A)
11
REF. NO.
10
12
7
1
2
3
4
5
PART NO.
1-846-638-51
4-299-528-01
4-459-509-01
4-459-437-01
1-858-889-11
DESCRIPTION
POWER-SUPPLY CORD
AC COVER
TABLE STAND (PLASTIC, STAND - S1F)
REAR COVER (24FANF)
LOUD SPEAKER (L) 35X100MM
6
1-895-371-31

A BOARD, COMPLETE
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE THE
SOFTWARE TO THE LATEST VERSION.

7
NA

LCD PANEL
FOR ALL LCD PANEL AND TCON BOARD PART NUMBER
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.
LOUD SPEAKER (R) 35X100MM

GE24 BOARD, COMPLETE
SWITCH UNIT
BEZEL (24FANF)
MOUNTED PWB H
8
9
10
11
12
1-858-889-21
1-895-377-11
1-492-329-11
4-459-436-01
1-895-376-11
4
1
KDL-24R400A/32R400A 22

Components not identified by a part number or description
are not stocked because they are seldom required for routine
service.
KDL-32R400A

63
REF. NO.
62
H Board
is included
with the Bezel
51
52
53
The component parts of an assembly are indicated by the reference numbers in

the far right column of the parts list and within the dotted lines of the diagram.
PART NO.
DESCRIPTION
4-459-441-01
4-459-510-01
1-858-888-11
LOWER COVER (COVER, UNDER - 32FANF)

TABLE STAND (PLASTIC, STAND - M1F)
LOUD SPEAKER (L) 40X100MM
54
1-895-371-21

A BOARD, COMPLETE
AFTER REPLACING THE MAIN BOARD, YOU MUST UPDATE
THE SOFTWARE TO THE LATEST VERSION.

55
4-459-476-01
! 56
1-846-638-11

57
4-459-475-01

58
4-459-440-01

BRACKET, STAND A (32FANF)

POWER-SUPPLY CORD
BRACKET, VESA (FANF)
BRACKET, SP (32FANF)
(US/CND MODELS ONLY)
LOUD SPEAKER (R) 40X100MM

GL3 BOARD, COMPLETE
SWITCH UNIT
61
60
59
55
58
51
57
57
56
55
54
52
53
59
60
61
1-858-888-21
1-474-486-11
1-492-329-11

62
NA

LCD PANEL
FOR ALL LCD PANEL AND TCON BOARD PART NUMBER
INFORMATION REFER TO THE LCD PANELS SERVICE MANUAL.
BEZEL (32FANFB MR)
63
A-1932-043-A
KDL-24R400A/32R400A 23

CONNECTORS

KDL-24R400A
KDL-32R400A
103
102
152
101
104
105
REF. NO.
151
DESCRIPTION
101
102
103
1-910-107-72
1-910-107-73
1-910-107-68
FFC CABLE 24 MB-KEY 6P

FFC CABLE 24 PSU-LED DR 12P
CONNECTOR ASSY 24 MB-PSU 14P
104
105
106
1-910-107-70
1-910-107-69
1-910-107-71
(LVDS) FFC CABLE 24 MB-TCON 30P

CONNECTOR ASSY 24 MB-SP LR 4P
FFC CABLE 24 MB-IR 10P
153
106
PART NO.
158
155
154
REF. NO.
PART NO.
156
157
DESCRIPTION

151
1-910-107-59

152
1-910-107-56

153
1-910-107-53

154
1-910-107-55
FFC CABLE 32 MB-KEY 6P

CONNECTOR ASSY 32 PSU-LED
GROUND CABLE 32 MB-PSU (M)
(KDL-32R400A LA MODELS ONLY)
GROUND CABLE 32 MB-S0URCE
(LVDS) FFC CABLE 32 MB-TCON 30P

CONNECTOR ASSY 32 MB-SP LR 4P
FFC CABLE 32 MB-IR 10P
CONNECTOR ASSY 32 MB-PSU 14P
GROUND CABLE 32 MB-PSU (L)
155
156
157
158
159
1-910-107-57
1-910-107-52
1-910-107-58
1-910-107-51
1-910-107-54
159
KDL-24R400A/32R400A 24

SCREWS

P/N
N/A
DESCRIPTION
KDL-24R400A
KDL-32R400A
4-256-393-01
SCREW (+PSW)(M3X6)W12
Rear Cover (4), AC Cover (1)
Not Used
7-685-646-79
SCREW, +BVTP 3X8 TYPE2 IT-3
RC Terminal (1), Rear Cover (1)
Main Board (5),

Bracket Stand (2), AC Bracket (2),
Bracket Vesa (2)
2-580-592-01
SCREW, +PSW M3X8
2-580-639-01
Main Board (4),

Power Supply Board (4)
Not Used
SCREW, +BVTP 4X12 TYPE2 IT-3
Not Used
Lower Cover (11)
2-580-608-11
SCREW, +PSW M5X16
Table Stand (2)
Table Stand (2)
7-685-647-79
SCREW +BVTP 3X10 TYPE2 IT-3
Not Used
RC Terminal (1)
7-685-647-71
SCREW +BVTP 3X10 TYPE2 IT-3
Not Used
Power Supply Board (5)
KDL-24R400A/32R400A 25
SECTION 5 - ACCESORIES PART NUMBER INFORMATION

ACCESSORIES AND PACKAGING

PART NO.
DESCRIPTION

2-580-608-11

SCREW, +PSW M5X16

(SCREWS TO ATTACH TABLE-TOP STAND TO LCD TV)
For product protection and safety reasons, Sony strongly recommends
that you use the screws provided with the TV.
CAUTION: These screws cannot be used to secure the TV to the Wall
Mount Brackets.

4-459-301-11

4-459-301-21

GUIDE, QUICK SETUP (ENGLISH VERSION)

(KDL-32R400A ONLY)
GUIDE, QUICK SETUP (FRENCH VERSION)
(KDL-32R400A ONLY)
GUIDE, QUICK SETUP (SPANISH VERSION)

GUIDE, QUICK SETUP (ENGLISH AND SPANISH VERSION)
4-459-301-31
4-459-301-51

4-458-509-11

4-458-509-21

MANUAL, INSTRUCTION (ENGLISH VERSION)

(KDL-32R400A ONLY)
MANUAL, INSTRUCTION (FRENCH VERSION)
(KDL-32R400A ONLY)
MANUAL, INSTRUCTION (SPANISH VERSION)

SUPPLEMENT (STAND INSTALLATION)
4-458-509-31
4-456-270-11
OPTIONAL ACCESSORIES

PART NO.
4-414-470-01
DESCRIPTION
SUPPORT BELT KIT
REMOTE COMMANDER

PART NO.
1-492-065-11
DESCRIPTION
REMOTE COMMANDER (RM-YD092)
MISCELLANEOUS

PART NO.

3-299-071-06

4-100-136-01

4-463-998-21

4-466-473-11

4-467-120-01

DESCRIPTION
FLYER, SAFETY
SHEET CORE (VESA BKT)
(KDL-32R400A ONLY)
DOUBLE SIDED TAPE A (BTM BKT)
(KDL-32R400A ONLY)
HEMILON TAPE (SPK)
(KDL-32R400A ONLY)
TAPE GASKET (VESA BKT-LVDS)
(KDL-32R400A ONLY)
KDL-24R400A/32R400A 26
APPENDIX A: ENCRYPTION KEY COMPONENTS

Encryption key components developed by Sony Corporation contain confidential information and shall be handled under the non-disclosure obligations provided
in the applicable agreement with Sony Corporation (and/or its subsidiary).
As part of this agreement specific instructions must be adhered to whenever a Circuit Board containing encryption key components is repaired and/or replaced
pursuant to the following:
1. In the service manual the Circuit Board(s) containing encryption key components shall be identified with a red outline and a .
2. Only repair boards or components listed in the service manual shall be utilized for replacement and/or repair.
3. Disassembly, decryption or reverse-engineering component(s) is strictly prohibited.
4. Any board in which the Servicer replaces an encryption key component must be placed back into the set it orignally came from and the replaced
defective component MUST BE DESTROYED. Boards cannot be swapped.
5. If a Circuit Board identified with a red outline and a
in the service manual is deemed to be defective:
a. and if a core charge is imposed and is covered under the product warranty, the defective un-repaired or modified board MUST BE RETURNED to
Sony.
b. and if the core charge is NOT covered under the product warranty, the defective un-repaired or modified board MUST BE DESTROYED.
6. If a unit is destroyed (such as field scrap), the Circuit Board identified with a red outline and a
in the service manual MUST BE DESTROYED.
is a trademark of Sony Electronics.

Reproduction in whole or part without written permission is prohibited. All rights reserved.
Sony Corporation
9-883-498-02
Sony LCSC
Technical Services
Service Publications Department
English
2013AJ74WEB-1
2013.1
KDL-24R400A/32R400A A-1

KDL-24R400A+&+32R400A SM

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Self Diagnosis

HISTORY INFORMATION FOR THE FOLLOWING MANUAL:

LCD Digital Color TV

Replacing the Power Supply Board..............................................................19

Removing the Switch Unit............................................................................20

Section 4 - Exploded View/Part Number Information..................................22

Power and Control Block Diagram.........................................................................7

Section 5 - Accesories Part Number Information........................................26

Accessories and Packaging.........................................................................26

Section 3 - Repair Information.......................................................................13

Replacing the Main Board............................................................................15

CAUTIONS AND WARNINGS

Ces instructions de service sont lusage du personnel de service qualifi

SAFETY-RELATED COMPONENT WARNING!!

ATTENTION AUX COMPOSANTS

Pour des raisons de scurit, Interdire de rparer ou remplacer les

CAUTIONS AND WARNINGS

3. Measuring the voltage drop across a resistor by means of a VOM

2. Check the interboard wiring to ensure that no wires are pinched or

4. Look for unauthorized replacement parts, particularly transistors,

Figure A. Use an AC voltmeter to check AC leakage.

HOW TO FIND A GOOD EARTH GROUND

1. A commercial leakage tester.

Figure B. Checking for earth ground.

SECTION 1 - SPECIFICATIONS AND LAYOUTS

NTSC: American TV standard

LCD (Liquid Crystal Display) Panel, LED Backlight

75-ohm external terminal for RF inp

VIDEO: 1 Vp-p, 75 ohms unbalanced, sync negative

YPB PR (Component Video): Y: 1.0 Vp-p, 75 ohms unbalanced, sync negative

500 mVrms (typical)

DIGITAL AUDIO OUT

PCM/Dolby Digital optical signal

Photo, Music and Video

Power and others

110-240 V AC, 50/60 Hz (USA, Canada, Mexico 120 V AC, 60 Hz)

Less than 0.3 W with 120 V AC and less

23,6 (24 class)

1,366 dots (horizontal) 768 lines (vertical)

Speaker/Full range (2)

with stand (mm)

731 461 163

558 363 140

wall-mount hole pattern

wall-mount screw size

Less than 0.3 W with 120 V AC

31,5 (32 class)

with stand (kg)

without stand (kg)

Connecting Cables / Support Belt Kit

Optional accessories availability depends on its stock.

SECTION 1 - SPECIFICATIONS AND LAYOUTS

SECTION 1 - SPECIFICATIONS AND LAYOUTS

VIEWING THE SELF CHECK DIAGNOSIS HISTORY

Before servicing the Television:

to turn on the TV and then turn it off again.

SAMPLE SELF CHECK DIAGNOSIS PAGE

2. Press the following buttons on the Remote Commander within 1

NOTE: This differs from accessing Service Adjustments Mode

Confirm the symptom from the customer.

*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE LIBRARY DATABASE

HEADPHONE AUDIO OUT

ANALOG AUDIO OUT