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Phone
Quick User Guide
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Contents
(A) Introduction
(C) StarHub O.N.E. Phone Features (Basic 150 and Premium 1500)
1. Making Calls
2. Call Hold
3. Call Transfer
4. Multi-Party Conference
6. Call Park
7. Call Pickup
15. Voicemail
10
11
(H) Appendix
12
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(A) Introduction
We thank you for choosing StarHub O.N.E. Phone service, the next
generation of Integrated Communication Solution for your business.
StarHub O.N.E. Phone Service offers you a range of features that enhance
the way your business communicates.
This guide will explain how to get the best out of your StarHub O.N.E Phone
Service.
StarHub O.N.E. Phone Basic 150 and Premium 1500 package offers the
following features:
- Call Hold
- Call Transfer
- Hunt List (Smart Call Forward)
- Caller Number Display
- 12-way Conferencing
- Malicious Call Trace
- Call Park
- Call Pickup
- Call Pickup Direct
- Group Call Hunting
- User Portal
- Voicemail
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2) Call Hold
To initial a call hold, press the asterisk key followed by 77 (*77) during a call.
To return to the call on hold, press the asterisk key and followed by 77 (*77) again.
3) Call Transfer
Consultative Transfer
1. Press the asterisk key and followed by 77 (*77) during an active call
2. The first call is put on hold, dial the second phone number followed by # key.
3. When the second person answers, you can have a private conversation before
transferring the call over.
4. To connect the call to the second person, hang up the phone.
Blind Transfer
1. Press the asterisk key and followed by 77 (*77 ) during an active call
2. The first call is put on hold, dial the second phone number followed by # key.
3. When the phone rings, hang up.
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6) Call Park
The call park feature allows an extension user to park a call on a specified number.
To use this feature, perform the following steps:
1. Make sure that the call park feature is enabled. If this feature is not enabled, enable
it by selecting Call park/pickup on the extension list page on the User's Portal.
2. Press the asterisk key ("*77") and hear the beep tone.
3. Press "98" (the call park code) and hear the confirmation announcement with
temp line number.
7) Call Pickup
The call pickup feature allows a user to answer his/her call from another extension.
To enable this feature, select Call park/pickup on the extension service status
page on the Extension User's Portal. To Park a Call, press *77 then followed by 98
to get a temp code.
8) Picking up - Direct
This feature allows user to pick up a call from another unattended ringing
phone. To pick up a call directly, pick up the handset, dial *53 and then
dial the extension where the phone is ringing. You will be connected to
the caller.
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If you have forget your password, please call Service Support Helpdesk at 1631
StarHub O.N.E. Phone User Guide
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ii)
iii)
iv)
Enter the Verification Code provided and click the Login button.
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Description
*00
Activates the Directed Call Pickup feature, which lets you retrieve a
call that is ringing at another extension by dialing *53 followed by the
extension.
*57
Activates the Malicious call trace feature. You can trace an Malicious
phone call after you hang up by pressing *57. This feature only works
for external calls.
*61
*65
*82
Lets you block your caller ID on a per call basis by pressing *82
before you enter the phone number you want to call.
*69
Activates the Last Call Return feature for the last incoming call,
which lets you redial the last incoming call.
*77
Call Hold
*77 - 98
To Parks a call.
*99
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Feature
Description
Call logs
Click-to-call
Caller ID
Caller ID blocking
Caller ID unblocking
Lets you unblock your caller ID for all calls by pressing *65.
Simultaneous ringing
Call transfer
Call park
Call pickup
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Minimum Requirement:
CPU: 2.2 GHz processor
Memory: 2GB of Memory
Disk space needed: 40GB
OS: Windows XP Pro, Windows 2000Windows2003.
OS: 32 bit
IE 6.0 and 7.0
Firewall Requirements
The following firewall ports need to be opened if the integrated access devices
(IADs) are used behind a firewall:
Phone Service will only support dynamic IP addressing. Customers using Internet
access with static IP addressing must enabled the DHCP feature of their routers.
It is recommended that voice and Internet data do not share the same Internet
access circuit without hardware QoS provision to ensure good voice quality.
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It is recommended that load balancer not be used with O.N.E. Phone Service.
Any network devices installed at the customer site, used to route or terminate IP
voice packets must operate in full duplex mode.
Some ADSL modems have built in hubs that only operate in half duplex mode. This
type of device cannot support voice over IP traffic.
Please use switches rather than hubs as the former operate in full duplex mode
while the latter operate in half duplex mode.
(H) Appendix
Using O.N.E. Phone with Integrated Access Device (IAD)
Note: The follow sections are only applicable to O.N.E. Phone Service
that comes with an IAD box (integrated access device).
ii) An Internet broadband connection with a Ethernet/UTP (RJ45) port. The Internet
broadband access can be your ofce LAN, cable or ADSL service. A minimum of 4MB
download speed and 768kbps upload speed are recommended.
Note: O.N.E. Phone Service will not work over a narrowband connection (for e.g. 56kbps dialup).
iii) An Integrated Access Device (IAD) purchased from StarHub. The IAD is equipped
with telephony features that allow users to make voice calls when connected to an
internet.
Note: Only IAD devices bought from StarHub can be used for O.N.E. Phone
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v) Wait about two to three minutes for the IAD to start up.
Note: Occasionally, the IAD may take up to 5 minutes to start up due to downloading of updated
conguration les or rmware.
vi) After the IAD is powered up, pick up the telephone handset and wait for a dial tone.
If you hear a dial tone, you can now call anyone as you normally would on any
telephone. If you do not hear a dial tone, check that all connections as described in this
procedure are correct.
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Note
StarHub makes no warranty that the StarHub O.N.E. Phone Service will
always work on all broadband networks. Your broadband Internet provider
or other third party may intentionally or inadvertently block the ports over
which the service is provided or otherwise impede the usage of the service.
If used overseas, please check with the broadband service provider in the
country the service will be used to see if there are any regulations or
restrictions on using VoIP service.
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