Syed Adnan Alam

Experience
xxxxxx BankLimited
Team Leader ATM Reconciliation, Independent Reconciliation Unit
(September 2011 till date)

Purpose is to contribute towards superior service delivery and cost control related
to operations of eChannel transactions by ensuring error free and timely
reconciliation & settlement of related activities.

Looking after Centralized eChannels Operations (Phoenix), including 195+ ATMs, iBanking, Utility Bill Payment Service (UBPS), ePay & IBFT.

Ensuring all customers failed transactions (Cash Retraction, Faulty

Dispense, Host Timeout, IBFT, and UBPS) settle as per TAT & to perform
in accordance with Management Manual, procedure Guides, the
agreed Customer Service Standards, Operational Risks requirements &
State Bank regulatory controls.

Looking & managing the technical errors like; Faulty Dispense, Host Timeout, Core
Banking System (eBBS) Duplicate Posting/Reversals, UnMatched transactions & SAF
(Storage & Forward) stuck issues.

A Manager classically
trained with ADC
Operations &
Reconciliation
experience with
enthusiastic approach
in communication &
creative ideas which
have had been
beneficial for the
organizations.

Ensuring all Financial Control Policies have been followed and time to time liaising
on with Country Finance.

Fathers Name

Liaising with ADC Business for day to day coordination for cost & budgeting &

Syed Shah Alam

rd

documentation with vendors & 3 Parties I.e. 1Link, TPS, NCR etc.

Date of Birth

Leading a team of 4 persons.

January 15, 1981

Assistant Manager ATM Reconciliation, Independent Reconciliation Unit

(September 2008 September 2011)

NIC Number

42101-0161489-1

Participated in User Acceptance Testing (UAT) of system enhancements.

To run all required upload files related to eChannel reconciliation activities.
To download the relevant files related to eChannel reconciliation activities.
Ensure that all BIA, BCP and DR related activities are smoothly carried out.

Officer ATM Reconciliation, Standard Chartered Bank Pakistan Ltd.

(September 2008 September 2011)

Address

Karachi, Pakistan.
Contact

+92-333+92-213Marital Status

Responsible for IBFT & Mobile Vouchers timely reconciliation & settlement.
Ensure that all balancing trackers & dashboard are timely prepared & circulated.

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Married

Chargeback Analyst, Card Operations, Standard Chartered Bank Pakistan Ltd.

(November 2006 September 2008)

Responsible for Credit Card Disputes (VISA / MASTERCARD) regarding Internet, ATM &
International transactions.

Coordination between Complaint Management Unit, Fraud & Risk Management Unit, Inward Payment
and Phone Banking in relation to the SCB Customers (Credit Card Holders).

Citibank N.A. Pakistan

Chargeback Analyst, Card Operations (April 2006 November 2006)

Responsible for all Credit Card Disputes of VISA & MC local transactions.
Analysis of Credit Cards disputes from customer / merchant.
Followup with Customer, Merchant, Inter / Intra bank Card Operation Units.
Maintaining all systematic entries regarding Credit Card disputes / Chargeback.

Paramount Leasing Limited

Internee, Credit & Marketing Department (June 2003 July 2003)

Conducted initial background work for PLL Car division along with maintaining client contact and
meeting with clients for further process & requirements.

Evaluation & Dealing with Individual clients.

Prepare offer letters for clients.
Follow up with clients for outstanding rentals.

Workshop / Training

Attended introduction to Operation Risk program, 2014.

Attended introduction program, PCI DSS (Payment Card Industry Data
Security Standards), 2014.

Twice introduced the Independent Reconciliation Unit to SCB inductees in SCB Learning & Training
Center, 2014.

Certified Canon beginners course for Professional Photography, 2012.

Attended session on ATM Operations & Settlement guidelines, held at Institute of
Bankers Pakistan, 2012.
Attended certified training program, How to unleash your potential, 2009.
Attended certified training program on Anti Money Laundering at Chartered House, 2007.
Successfully completed 2 days Certified Advanced Microsoft Excel Work Shop at NIPA, 2007.
Attended Certified Training Program, Exceeding Customer Expectation Every Day
(ExCEED) at Citibank N.A., 2006.

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Extra / Achievements

Successfully conducted SBP audit of ATM Failed transactions settlement for the years 2011 2013
with only a single exception.

Currently the Unit coordinator for BOLD (Building Operational Leadership &
Development) for making sure all levers & their principles have successfully being
implemented in the unit.
Currently the Unit coordinator for BCP (Business Continuity Planning) & managing
the DR (Disaster Recovery) activities.

Successfully completed several projects in coordination with ADC Business & Channel I.T. team &
Managing UAT/UVTs i.e. eBBS versions, IBeFT, UBPS with NADRA & Global Reconciliation Hub (GRH)
system for China, SCB.

Worked on Departmental Operating Instructions (DOI) of all departments of Card Operations

& made process flows for them, 2010.

Worked on transformation of dispute letters that can be used by customers from Customer Care
Centers and SCB Website, 2008.

Scholastics

MBA (Marketing) 2005 Asian Management Institute, Iqra University

M Com (Finance) 2003 Department of Commerce, Karachi University

Computer Skills

Command on MS Windows, Internet, all components of MS Office, Outlook and Inpage

Urdu/Arabic Composer. Familiar with Web Designing & Java Scripting.

Advance skills in Picture / Video Making & Editing.

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