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SUMUKH PANDE
Dehradun UK
Email ID: Mobile No:-+91 963.
PROFESSIONAL QUALIFICATION
MBA from Army Institute of Management and Technology, Greater Noida (HR). (2004-2006)
Four - year degree course in Hotel Management from Institute of Hotel Management Catering
Technology & Applied Nutrition Meerut Cantt.
INDUSTRIAL TRAINING
8 weeks training in Surya Crowne Plaza New Delhi in Human Resource.
12 weeks training from Clarks Avadh, Lucknow.
4 weeks training in Taj Residency, Lucknow.
16 weeks training from Cecil Oberoi, Shimla.
WORK EXPERIENCE

Associated with The Competent Palace 4 Star property As an HR Executive since December 2010 till
August 2011 and have successfully handled different assignments at its finest properties at Selaqui
Dehradoon UK.
Attainments:

From December 2010 till August 2011:


Responsible for efficient execution all personnel processes relating to appraisal etc.
Ensuring implementation of employee related welfare schemes.
Responsible to coordinate and implement all training activities in the hotel.
Responsible for all the recruitment in the unit and quality of people recruited.
Responsible for all the joining and separation formalities of an employee.
Ensuring personal grooming and etiquette among the employees.
Responsible for maintaining hygiene standards in the back of the house of the hotel.
Responsible for handling employee grievances.
Planning and implementing the induction for all new joinees so that they orient themselves to the environment
and culture.
Ensuring through department heads, commitment of employee to organizational policies and rules.
Training and Development.
Help Manager in process of interview.
Prepare Increment, Conformation, Appointment & Promotion letters of Staff and Manager.
Handling record of time office.
Managing and Administering HR policies.
Prepare ID cards of New Employees.
Maintaining & updating employee strength.

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is
basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and
Conditions at our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates
availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references /
qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need
our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

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One Months Notice period

Worked as a Sr. Customer Care Officer EXL Pvt. Ltd. Gurgaon, an International Call Center, Gurgaon UK
Process SCOTTISH POWER from May 2009 November 2010.

Attainments:

Back Office Processing.


Investigation of Utility Accounts.
Handling individual customer accounts for missing payments.
Assisting Customers in debt reduction.
Reporting.
Account Updating.
Payment Transfer.
Payment Release.
Providing Process Training to the Team.
Mentoring New Associates.

Improving the processes for:

Quality.
Efficiency.

Worked as a Sr. Customer Care Officer PINNACLE, an International Call Center, Gurgaon UK Process
LOAN VERIFICATION from January 2008 April 2009.
Profile

Process involves making outbound/inbound calls to verify personal as well as employment details basis the loan
documents submitted by the client. My role is to call the customer at his/her residence and cross check the
information we receive from the dealer with the customer and secondly call up the place of employment and cross
check the customers information with an authorised person in the office. My role also involves receiving inbound
calls to verify customers residence details since we leave messages for them to contact us when they are not
available. The process involves researching new phone numbers when faced with disconnected numbers at either
residence or employment by using a few search tools.

Attainments:

Managing the work flow during the absence of team leader


Giving classroom training to new hires for the process.
Working and guiding team members in a team of 18-32 Associates.
Coordinating with departments like IT, Admin, Transport and HR to resolve team issues.
Maintaining transport roster & attendance database.

Worked as a Customer Care Executive in E CALL NET, an International Call Center, Gurgaon from April
2006 till December 2007 UK Process MORTAGE .
LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is
basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and
Conditions at our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates
availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references /
qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need
our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com
Profile:

Handling outbound calls for UK sales campaign (Mortgage). The process involves providing customers who already
have a mortgage on their houses with a quotation for lowering their current interest rates by dealing with various
lenders across UK. We also provide quotations for short term secured loans in addition to their mortgage. My job
was to gather information regarding customers residence value, income and also ensure that they meet our criteria
for a quotation

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is
basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and
Conditions at our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates
availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references /
qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need
our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.

www.LaoJee.Com
Attainments:

Training for agents on how to use the software & technology.


Meeting daily & monthly targets.
Providing floor support & verifying sales for the agents.
Mentoring new hires to come up the learning curve by regular coaching & feedback.

TRAINING ATTENDED

Effective Coaching and Feedback


Coach on Communication

PROFESSIONAL STRENGTH

Proven ability to work in both Independent & Team Environments.


Energetic & self motivated team Player / Builder.
Excellent Verbal & Written Communication Skills.
Excellent customer understanding.
Adaptable and flexible.
Capacity to lead and motivate.
Excellent coaching and counseling skills.
Flair for public relations.
Logical thinking and positive attitude.

ACHIEVEMENTS

Awarded Appreciation letter from HRD Manager Surya Crowne Plaza, New Delhi in Human Resource.
Awarded Best Trainee Certificate in Cecil Oberoi, An Oberoi Resort, Shimla.

PERSONAL DETAILS

Date of Birth: 29th May 1981.


Marital Status: Single.
Languages Known: English & Hindi.
Hobbies: Art Of Living & Meditation
Passport: Holding a Valid Passport.

References on Request

LaoJee does not represent or guarantee the truthfulness, accuracy, or reliability of this CV which is being provided to the Employer on as is
basis by LaoJee Jobs. Viewing, using and processing of this CV shall automatically deemed that you have read & accepted our Terms and
Conditions at our website www.LaoJee.com. If you dont agree please do not view and use this CV. We do not guarantee candidates
availability, willingness or agreement to accept your planned opening / position. We have not verified his/her professional references /
qualification & experience. We strongly recommend that before selection clients should verify these references on their own. If you need
our assistance or need more CVs please send us your request us at RESUME@LaoJee.com. Thanks for using LaoJee Jobs.