Quality System Manual

Libra Techcon Limited
Quality System Manual

Issue No. 01
Revision No. 01 Date:17/12/2010
Doc No.
Page
Section No.
: QSM 01
: 1 of 1
: 1.0
Issue Date
: 15/05/2009
1.0 Cover Page

POLICY STATEMENT
We at Libra Techcon Limited are committed to comply with the Contractual, Statutory & Regulatory requirements
and to strive for Customer satisfaction through excellence in Design, Development, Engineering & Project
Management related to Chemical Plants including Innovation in Process Technology.
We shall strive for meeting the customer expectations and continually improve the effectiveness of the Quality
Management System and the services.
The Quality Policy is communicated and understood within the organization by all.
Quality Policy provides a framework for establishing and reviewing quality objectives and continuing its suitability.
We are committed to review this Quality policy & Objective for its suitability.
Head Office Address:-
R & D Centre Address:-
805/806,Hallmark Business Plaza, Guru Nanak

Hospital Road, Bandra (E),Mumbai 400051
Telephone: 91-22-40940500
Fax
: 91-22-40940590
E-Mail
: libra@bom3.vsnl.net.in
A-167, TTC Industrial Area, MIDC,

Kharine, Navi Mumbai- 400 709.
Telephone: 91-22-40896200
Fax
: 91-22-27781629
E-Mail : admin@libratechcon.com
This Quality manual is published to address Quality System ISO 9001: 2008
Prepared by: ________________________________
Management Representative
Approved by: _______________________________________
President
Office: 805/806, Hallmark Business Plaza, Guru Nanak Hospital Road, Bandra (E), Mumbai-400051. Tel.: 022-40940500, Fax:022-40940590, E-Mail-libra@bom3.vsnl.net.in
R & D Centre: A-167, TTC, MIDC, Khairne, Navi Mumbai- 400709.
Tel.: 022-40896200, Fax: 022-27781629, E-Mail: admin@libratechcon.com

Issue No. 01
1.1.
Revision No. 04,Date-01/08/2012
Doc No.
Page
Section No.
: QSM 01
: 1 of 2
: 1.1
Issue Date
: 15/05/2009
Table of Contents
ISO
Section
Description
4.2.3
4.2.2
5.3
4.0
4.1
4.2
4.2.1
4.2.2
4.2.3
4.2.4
5.0
5.1
5.2
5.4
5.4.1
5.4.2
5.5
5.5.1
5.5.2
5.5.3
5.6
5.6.1
5.6.2
5.6.3
6.0
6.1
6.2
6.2.1
6.2.2
6.3
6.4
1.0
1.1
1.2
1.3
2.0.
2.1
3.0.
3.1
4.0.
4.1
4.2
4.2
4.2.2
4.2.3
4.2.4
5.0
5.0
5.0
5.0
5.0
5.0
5.5
5.5
5.5
5.5
5.6
5.6
5.6
5.6
6.0
6.0
6.0
6.0
6.0
6.0
6.0
Cover Page
Table of Contents
List of Copy Holders
Amendment History Sheet
Scope of the Manual
Introduction
Quality Policy & Objective
Glossary & Abbreviation
Q.M.S- Exclusions & Justifications
General Requirements
Document Requirement
General
Quality Manual
Control of Documents
Control of Records
Management Responsibility
Management Commitment
Customer Focus
Planning
Quality Objectives
Quality Management System Planning
Responsibility, Authority and Communications
Responsibility & Authority
Internal Communication
Management Review
General
Review Input
Review Output
Resource Management
Provision of Resources
Human Resources
General
Competence, Awareness & Training
Infrastructure
Work Environment
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Table of Contents (Continued)

ISO
Clause
7.0
7.1
7.2
7.2.1
7.2.2
7.2.3
7.3
7.4
7.4.1
7.4.2
7.4.3
7.5.
7.5.1
7.5.2
7.5.3
7.5.4
7.5.5
7.6
8.0.
8.1
8.2
8.2.1
8.2.2
8.2.3
8.2.4
8.3
8.4
8.5
8.5.1
8.5.2
8.5.3
Section
No.
7.0
7.0
7.0
7.0
7.0
7.0
7.0
7.4
7.4
7.4
7.4
7.5
7.5
7.5
7.5
7.5
7.5
7.6
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
8.0.
Description
Product Realization
Planning of Product Realization
Customer Related Process
Determination of requirements related to Process
Review of Requirement related to Product
Customer Communication & Feedback
Design and Development
Purchasing & Hiring
Purchasing Process
Purchasing Information
Verification of Purchased Product
Production and Service Provision
Control of Production and service provision
Validation of Process for Production & service Provision
Identification and Traceability
Customer Property
Preservation of Product
Control of Monitoring and Measuring Devices
Measurement, Analysis and Improvement
General
Monitoring & Measurement
Customer Satisfaction
Internal Audit
Monitoring & Measurement of Processes
Monitoring & Measurement of Product
Control of Nonconforming Product
Analysis of Data
Improvement
Continual Improvement
Corrective Action
Preventive Action
Prepared by: ________________________________
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Approved by: _______________________________________
President

Issue No. 01
Issue
No.
01
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Revision No. 00
Doc No.
Page
Section No.
: QSM 01
: 1 of 1
: 1.2
Issue Date
: 15/05/2009
List of Control Copy Holder

Sr.
No.
00
01
02
03
04
05
06
07
08
09
Copy Holder
QSM
QPR
QWI
FM
Master Copy Management Representative

External Auditors Copy (Maintained by MR )
Directors copy
HR & Administration Dept. Copy
Business & Development Dept. Copy
R & D Dept. Copy
Engineering Dept. Copy
Project Dept. Copy
Purchase Dept. Copy
Shipping Dept. Copy
a) This manual is a controlled document. The custodian of controlled copy is responsible for keeping it up-todate by incorporating the amendments properly.
b) Custodian of controlled copy holder is also responsible for :
-Handing over this copy to the new controlled copy holder, in case of re-allocation of duties transfer,
retirement & resignation.
-Making available the manual for reference to the concern persons working in his/her area.
c) MR may distribute uncontrolled copies of Quality Manuals to external agencies. These copies will not be
updated.

Issue No. 01
Revision No. 00 Date:
Doc No.
Page
Section No.
: QSM 01
: 1 of 2
: 1.3
Issue Date
: 15/05/2009
1.3 Amendment History Sheet
Section/ Document
No.
QPR /12
Page
No.
7,10,
12,13
Rev.
No.
01
Date of
Rev.
23/10/2009
Issue
Nature of Change
No.
01
New Form LTL/PROJ/FM/03A introduced for
Inspection Waiver and accordingly QPR/10 is
changed.
Section/ Document
No.
QPR / 08A
Page
No.
3
Rev.
No.
01
Date of
Rev.
05/11/2009
Issue
Nature of Change
No.
01
Revision done in purchase procedure &
recruitment procedure.
01
To introduce new form LTL/R&D/FM/11 for
incoming material.
01
Addition of date field for tracking purpose.
QPR / 10
01
11/11/2009
LTL/BD/FM/01
01
17/11/2009
LTL/BD/FM/03
01
17/11/2009
01
Addition of date field for tracking purpose.
QPR/03
01
04/01/2010
01
QPR / 10
3,4, 10
02
22/02/2010
01
LTL/R&D/FM/07
01
22/02/2010
01
Change in Internal Audit frequency to twice in a

year.
To introduce new LTL/R&D/QWI/24 to operate
instrument smoothly.
To have new equipment calibration & record.
QPR / 11
2,3,4
01
06/04/2010
01
Defining the roles & responsibilities
LTL/R&D/QWI/18
01
08/04/2010
01
Included RM storage tank in Field Log Book.

Also utility section added.
QPR / 08B
01
09/04/2010
01
4.6(b) : to add Human Resource Policies & Procedure

Manual as LTL/HR&A/FM/13
QSM 01
01
30/04/2010
01
To introduce new objectives for the departments.
QSM 01
01
30/04/2010
01
To revise Organization Chart
LTL/PUR/FM/02
01
02/07/2010
01
LTL/PUR/FM/10
01
12/07/2010
01
LTL/PUR/FM/08
01
12/07/2010
01
Approved Supplier introduced through stringent

procedure. Hence President signature is not
required.
Supplier Performance Report document
incorporated with PO no., date and Reviewed by
& Approved by with date.
Simplify small value PO format.
QSM 01
01
17/12/2010
01
Shifting of head office to new location
QPR CP
01
17/12/2010
01
QWI CP
01
17/12/2010
01
FM CP
01
17/12/2010
01

Issue No. 01
QPR/08A
QPR/10
LTL/R&D/QWI/1-
Revision No. 00 Date:
Doc No.
Page
Section No.
: QSM 01
: 2 of 2
: 1.3
Issue Date
: 15/05/2009
02
10/12/2010
01
3,4,5,6
03
23/08/2010
01
Change in numbering system with w. e. f. 1st

April 2011
Details of procedure based on clauses
2,3,4
01
23/08/2010
01
Introducing record on QWI
02
10/12/2010
01
Change in numbering system with w. e. f. 1st

April 2011
QPR/13
1,2
01
20/04/2011
01
Defining the roles & responsibilities.
QSM 01
02
30/04/2011
01
QSM-01
01
04/08/2011
01
To introduce procedure for charge handover.
QPR/08A
4,6,7
03
04/08/2011
01
LTL/HR&A/FM/012
01
04/08/2011
01
To introduce procedure for induction training and

charge handover.
Added effectiveness verified date
QPR/08B
02
04/08/2011
01
LTL/R&D/QWI/21
01
04/08/2011
01
LTL/BD/FM/02
01
10/10/2011
01
LTL/BD/FM/04
01
10/10/2011
01
QPR/09
1,2,3,5
01
06/01/2012
01
To introduce procedure for induction training and

charge handover.
To introduce schedule for preventive
maintenance.
Some of the column are removed & some of
them are added.
Some of the column are removed & some of
them are added.
Defining the roles & responsibilities.
QSM 01
02
06/01/2012
01
To revise Organization Chart
QSM 01
03
30/04/2012
01
7,9,10
02
30/04/2012
01
LTL/PUR/FM/10
02
08.07.2012
01
Some positions are removed and some of them

are added.
Format is revised for evaluation criteria added
FM TOC
06
08.07.2012
01
Format is revised so TOC is revised
QSM 01
04
01/08/2012
01
QPR/08A
4,6-14,16&24
LTL/HR&A/QWI/19

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
: QSM 01
: 1 of 1
: 2.0
Issue Date
: 15/05/2009
2. Scope of the Manual

This manual describes the Quality Management System as adopted by Libra Techcon Limited. This manual applies to all activities which
contribute to the quality of the Products and Services of Libra Techcon Limited.
The manual covers the following quality related activities of the company: -
Design, Development, Engineering & Project Management related to

Chemical Plants including Innovation in Process Technology.
The Quality Management System is aimed primarily at meeting Customers requirements ensuring conformity at all stages of operations.
The Quality Management System has been developed to comply with the requirements of ISO 9001: 2008 and consists of this Quality
System Manual, Quality Procedures and Quality Work Instructions.
This document replaces all previous issues and complies with Libra Techcon Limited, presentation format.

Issue No.01
Revision No. 00
Doc No.
Page
Section No.
: QSM 01
: 1 of 1
: 2.1
Issue Date
: 15/05/2009
2.1 Introduction
LIBRA the holding company for the Wazir Group of Companies was founded in 1961 by Late Mr. Shyam Lal Wazir. The
basic objective of the company was to promote various Group Companies as well as to represent overseas Companies in
India in the fields of Imports and Exports, Financial Services, Investments and Management Services.
LIBRA entered the manufacturing field in 1971 under the leadership of Mr. Surinder Wazir, a Chemical Engineer from
University of Tulsa, Oklahoma, U.S.A. and put up its first Formaldehyde plant. The plant capacity was subsequently
increased and the unit diversified into the production of Hexamine and later Para formaldehyde after developing its
technology.
Due to in house experience of technology development, project implementation and management, Libra started a
separate division Libra Consultancy Services(LCS) in 1992 to cater to the business of technology transfer, engineering
and related services. LCS initially concentrated on providing its technologies only to its group companies. In 1993, LTL
signed MOU with M/s Saudi Formaldehyde Chemical Company Ltd., Saudi Arabia for technologies for their future
expansion. This gave an opportunity to LCS to expand the horizon of its activities to international clients.
In 2005, Libra promoted a wholly owned subsidiary Libra Techcon Ltd. (LTL)
In order to meet the challenge of technology obsolescence and to foster innovation, LTL has constructed the state of the
art R&D facility, located on the outskirts of Mumbai. This research center has been operational since March 2005.
Today, LTL is a single window company dealing with chemical processes, process innovations, design, and product and
project management for the client. LTL offers Process Technologies as well as Process Services. LTL is also in a position
to undertake Trouble Shooting, de-bottlenecking, Technical Audits and suggest Process innovations to overcome
technical problems of existing chemical units. LTL can take up assignments to develop new technologies or upgrade
existing ones.
LTL is a professional company offering technology / know how, engineering services related to Chemical Process Plants
under a single roof. LTL also offers complete turnkey solutions starting from concept to commissioning. LTL is specialized
in the field of Methanol and Ethanol downstream chemicals including Formaldehyde, Para formaldehyde, Hexamine,
Acetaldehyde and Pentaerythritol and has set up various projects based on our Technology in past 30 years in India and
abroad. The countries to which LTL has exported technologies / services include Kingdom of Saudi Arabia, Bahrain,
U.A.E., Egypt, Iran, Italy and China.

Issue No. 01
Revision No. 04, Date: 01/08/2012
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 1
: 3.0
: 3.0
Issue Date
: 15/05/2009
3. Quality Policy
The Management of Libra Techcon Limited recognizes need to ensure that the products and services conform to
Customers specified requirements in all aspects including professional and legal criteria. Accordingly, Libra
Techcon Limited has developed a Quality Management System to complying with the requirements of ISO
9001:2008.
Quality Policy
We at Libra Techcon Limited are committed to comply with the Contractual, Statutory & Regulatory requirements
and to strive for Customer satisfaction through excellence in Design, Development, and Engineering & Project
Management related to Chemical Plants including Innovation in Process Technology.
We shall strive for meeting the customer expectations and continually improve the effectiveness of the Quality
Management System and the services.
The Quality Policy is communicated and understood within the organization by all.
Quality Policy provides a framework for establishing and reviewing quality objectives and continuing its suitability.
We are committed to review this Quality policy & Objective for its suitability.
Signed: ......................................................
President
Dated: 30/04/2010, QP/01
QUALITY OBJECTIVES (Up to March 2014)

1)
To provide training to staff for at least five man days.
2)
To increase engineering order value by 30% from 150 Lakh and get at least one LSTK.
3)
To Develop new suppliers for various equipment, electrical, instrument and piping after due evaluation
Signed: ......................................................
Dated: 01/08/2012, QO/04
President

Issue No. 01
3.1
a.
Revision No. 00
Doc No.
Page
Section No.
: QSM 01
: 1 of 4
: 3.1
Issue Date
: 15/05/2009
Glossary and Abbreviations

Glossary
Corrective action
Customer
: Recurring activities to increase the ability to fulfill requirements.

: Action taken to eliminate the cause of a detected NC (nonconformity) or other undesirable
situation
: Organization or person that receives a product
: Customers perception of the degree to which the customers requirement have been
fulfilled.
Extent to which planned activities are realized and planned results are achieved
System of facilities, equipment, and services needed for the operation of an Organization.
Conformity evaluation by observation and judgment accompanied as appropriate by
measurement, testing or gauging.
Non fulfillment of a requirement
Data supporting the existence or verity of something
Group of people and facilities with an arrangement of responsibilities, authorities and
relationships.
Action taken to eliminate the cause of a potential nonconformity or other potential
undesirable situation.
Specified way to carry out an activity or a process
Set of interrelated or interacting activities which transforms inputs into outputs
Result of a process
Effectiveness
Infrastructure
Inspection
:
:
:
Non conformity
Objective Evidence
Organization
:
:
:
Preventive Action
Procedure
Process
Product
:
:
:
Project
: Unique process consisting of set of co-coordinated and controlled activities with start and
finish dates, undertaken to achieve an objective conforming to specific requirements,
including the constraints of time, cost and resources.
Degree
to which a set of Characteristics fulfill requirements
:
Quality
Quality Assurance
: Part of the Quality Management, focused on providing confidence that quality

requirements will be fulfilled.
: Part of quality management, focused on fulfilling quality requirements.
Quality Control
Quality Characteristics
Quality Management
System
Quality Improvement
Quality Objective
Quality Plan
Quality Planning
Record
Supplier / Vendor
Test
Vendor /Contractor
Work Environment
: Inherent characteristic of a product, process or system related to a requirement

: Management system to direct and control an Organization with regard to quality.
: Part of the Quality Management focused on increasing ability to fulfill requirement.
: Something sought, or aimed at related to quality
: Document specifying which procedures and associated resources are applied by whom
and when to a specific project, product, process or contract
: Part of quality management focused on setting quality objectives and specifying necessary
operational processes & related resources to fulfill the quality objectives.
: Document stating results achieved or providing evidence of activities performed.
: Organization or person that provides a product
: Determination of one or more characteristics according to a procedure
: Any person, firm or company contracted to supply material or service in connection with
project.
: Set of conditions under which work is performed.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
: QSM 01
: 2 of 4
: 3.1
Issue Date
: 15/05/2009
b. Abbreviation
ADMIN.
APR
AR
:
:
:
Administration
Approved
Analytical Report
ASST.
Assistant
AVP
BOM.
BD
CAL
CAR
CHK
COMP
DOC/DOCS
DRG/ DRWG / DRGS/ DRWGS
DEPT.
EE
ENGG.
ENGR.
EQUIP.
FM
GA
GM
HR&A
Inc / Inch
IE
IQA\IA
ISI
ISO
LOI
LT
LTL / Libra Techcon
ME
MG
ML
MGR
Associate Vice President
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Bill Of Material
Business Development
Calibration
Corrective Action Report
Checked
Computer
Document/ Documents
Drawing / Drawings
Department
Electrical Engineer
Engineering
Engineer
Equipment
Format
General Assembly
General Manager
Human Resource & Administration
In-charge
Instrument Engineer
Internal Quality Audit
Indian Standards Institution
International Organization for Standardization
Letter of Intent
List
Mechanical Engineer
Milligrams
Millilitres
Manager

Issue No. 01
MR
MTO
NCR
PAR
PM
PE
PL
PM
PO
Revision No. 00
:
:
:
:
:
:
:
:
:
Doc No.
Page
Section No.
: QSM 01
: 3 of 4
: 3.1
Issue Date
: 15/05/2009
Material To Be Ordered
Non Conformity Report
Preventive Action Request

Project Manager
Project Engineer
Packing List
Project Manager
Purchase Order
PR
PRD
PRE
PRES
PROJ
PUR
QA
QAC
QAP
QC/ LAB
QSM
QMS
QP
QPR
QTY
QWI
REC
REF
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
Purchase Requisition
Prepared by
Process Engineer
President
Project
Purchase
Quality Assurance
Quality Assurance Co-coordinator
Quality Assurance Plan
Quality Control / Laboratory
Quality Management System
Quality Policy
Quality Procedure
Quantity
Quality Work Instruction
Record
Reference

Issue No. 01
R&D
REV
SHIP
SPEC
SR. NO.
TECH
TOC
TR or T/R
VP (P)
VP (PR)
WI
WO
WRT / w.r.t.
Revision No. 00
:
:
:
:
:
:
:
:
:
:
:
:
:
Doc No.
Page
Section No.
: QSM 01
: 4 of 4
: 3.1
Issue Date
: 15/05/2009
Research & Development

Revision
Shipping
Specification
Serial Humber
Technical
Table of Contents
Transfer
Vice President (Project)
Vice President (Process)
Work Instruction
Work Order
With respect to

Issue No. 01
Revision No. 00
Clause 4.0.
Doc No.
Page
Section No.
ISO Clause No
: QSM 01
: 1 of 1
: 4.0
: 4.0
Issue Date
: 15/05/2009
QUALITY MANAGEMENT SYSTEM - EXCLUSIONS & JUSTIFICATIONS

a.
PURPOSE
To ensure that the Quality Management System is established, documented, implemented and maintained
in order to continually improve its effectiveness in line with ISO 9001: 2008.
b.
SCOPE
Applicable to the Quality Management system of LTL, which includes general requirements,
documentation requirements like the Quality Policy & Objectives, Quality System Manual, Quality
Procedures as required by ISO 9001:2008, Documents needed to ensure the effective planning,
operations and control of its processes and the relevant records.
c.
EXCLUSIONS & JUSTIFICATIONS: No Exclusions

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 4
: 4.1
: 4.1
Issue Date
: 15/05/2009
Clause 4.1.
1.
2.
3.
4.
GENERAL REQUIREMENT
PURPOSE
To ensure that the Quality Management System is established, documented, implemented and maintained in
order to continually improve its effectiveness in line with ISO 9001: 2008.
SCOPE
Applicable to the Q.M.S of Libra Techcon Ltd., which includes general requirements of the standard.
RESPONSIBILITY
The overall responsibility for establishing, documenting, implementing and updating the Quality Management
System lies with the MR.
SYSTEM REQUIREMENTS GENERAL
a. Determine the processes required for the effective functioning of the Quality Management System through out
the Organization are defined in Process Flow Chart placed at Page No.2 of this section.
b. Quality Management System and their interactions throughout the Organization are defined in Process Flow
Chart placed at Page No.2 of this section
c. Criteria & Methods needed to ensure operations and control have been determined with in the
Quality Procedures and Quality Work Instructions, covering the respective processes/ functions. The
sequence and interactions between these processes have also been identified along with the control required
for the effective process performance.
d. These identified processes are for the existing range of services offered by LTL, based on the understanding
of current requirements of Customers.
e. Monitoring, Measuring where applicable and analysis is done for the process have been identified. (Ref. Page
No. 3 of this section).
f. The analysis of the process data/information is used for initiating corrective and preventive action for continual
improvement of the Quality Management System.
These Processes are managed by LTL in accordance with the requirements of the ISO 9001:2008 Standard.
OUTSOURCING :
Where LTL chooses to outsource any process that affect product conformity to requirements, LTL ensures
control over such processes. The type and extent of control to be applied to these outsourced processes shall
be defined within the quality management system.
Processes needed for the QMS referred to above include processes for management activities, provision of
resources, product realization, measurement, analysis and improvement.
An outsourced process is a process that the organization needs for its QMS and which the organization
chooses to have performed by an external party.
Ensuring control over outsourced processes does not absolve the organization of the responsibility of
conformity to all customers, statutory and regulatory requirements. The type and extent of control to be applied
to the outsourced process can be influenced by factors such as :
a) The potential impact of the outsourced process on the organizations capability to provide product that
conforms to requirements.
b) The degree to which the control for the process is shared.
c) The capability of achieving the necessary control through all concerned head of Dept.
LTL finalizes outsourcing activities based on the contract and concerned department procedures define the
control of the outsource activities.
REFERENCE
Quality System Manual (Ref. QSM 01)
5.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No
: QSM 01
: 2 of 4
: 4.1
: 4.1
Issue Date
: 15/05/2009
4.1. Process Chart
ESTABLISH, DOCUMENT, IMPLEMENT,

MAINTAIN & CONTINUALLY IMPROVE THE Q.M.S.
Management Responsibility:
Provide Resources:
Infrastructure
Human Resources
Competence, Awareness &
Training
Measurement, Analysis &

Improvement:
Monitoring and Measurement of Product
& processes
Internal Audit
Control of Non-conforming Product
Data Analysis
CUSTOMER SATISFACTION
CUSTOMER REQUIREMENTS
Define Responsibility and authorities, Define Quality policy and

Objectives; Review the QMS, Quality Policy and Quality Objectives.
INPUT

Issue No. 01
Revision No. 00
OUTPUT
Product Realization
(Development of Process Know-how, Research
& development, Basic & Detailed engineering,
Project Management, Procurement &
commissioning activities of the chemicals
plants)
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 3 of 4
: 4.1
: 4.1
Issue Date
: 15/05/2009
4.2. Process Flow Chart

BUSINESS
DEVELOPMENT
R&D
PURCHASE
PROJECT /
ENGINEERING
SHIPPING
IQA/MRM/ /
HR&A
`` `
Enquiry
Purchase
requisitions/
work order
from all the
depts.
Generate Process
parameters as per
Customer demand
Quotation
IQA is
arranged
department
wise & MRM
is also
arranged as
per planned
Schedules
Allot new
Project Number.
for received
contract
Final contract
Receipt
Yes
Contract
Acceptance
Finalization of
project planning
outsource / in house
Design &
Engineering for the
Project
No
Check
Material /
Equipment
Availability
/ outsource
Identify the
need of training
required from
all departments
and accordingly
arrange the
same.
Purchase
Requisition
/work order
Prepare Project
Bar Chart
Intimation of
Contract to R & D
or Project /
Engineering
Department.
Purchase from
Approved
suppliers
Material
Receipt
Purchase order
after Evaluation
Submit Drawings /
documents to
Customer /in-house
for approval as final
Engineering
Documentation
No
Yes
Receive Customer
Feedback from
customer after
Delivery
Pass
confirmatio
n test
Issue Material
Return material to
supplier
Purchase Order
for Project after
evaluation
Conduct trials
Analyse the problem and

discuss with the concerned
department to provide
solution and avoid its
repetition.
Prepare Design /
Engineering
Documents
Intimate Final process Data to

Project / Engineering
Float enquiries to
approved Suppliers for
offers & provide
technical evaluation to
purchase Department
for commercial
evaluation & order
placement based on
Purchase Requisition
In house / outsource
Testing / inspection of
equipment at Supplier
(stage wise / final prior
to dispatch)

Issue No. 01
No
Revision No. 00
Key Process
Sub process
Measuring and Monitoring

Particulars
Dispatch
equipment
by road / air
/ sea to
customer
after
preparing all
required
commercial
documents
and
coordination
with
outsourced
logistic
agency
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 4 of 4
: 4.1
: 4.1
Issue Date
: 15/05/2009
Responsibility
Reference
Quality
Procedure
Contracts
Quotation /
Tendering
Order Processing
Project
Management
Management
Process
Continual
Improvement
Basic & Detailed

engineering
Project
Management,
Procurement &
commissioning
Control of
Documents
Control of
Records
Customer Survey
Timely Submission as
per customer specified
dead line
Ascertain conformity
with Tender & Proposal
and commence
mobilization process on
time
with Contract.
with Contract.
Internal Audits
Customer Complaints,
NCR's
Management
Review
Action Plans for

improvement
Objectives /
Improvements

Issue No. 01
Revision No. 00
Manager
QPR/ 09
Manager
QPR/ 09
Vice President
(Project- Engg.)
Vice President
(Project)
QPR/11
QPR/12
All Dept. Heads
QPR/ 01
All Dept. Heads
QPR/ 02
Manager
MR /concerned Incharge
MR / Vice President /
Head of Department
QPR/ 09
All Dept. Heads
QSM 01
QPR/ 03
QPR/ 07
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 2
: 4.2
: 4.2.1
Issue Date
: 15/05/2009
Clause 4.2.
1.
DOCUMENTATION REQUIREMENT
PURPOSE
2.
SCOPE
Applicable to the Quality Management system of LTL documentation requirements such as the Quality Policy &
Objectives, Quality System Manual, Quality Procedures as required by the standard. Documents needed to
ensure the effective planning, operations & control of its processes and the relevant records.
3.
RESPONSIBILITY
4.
Clause 4.2.1 GENERAL
a)
b)
c)
d)
The Document requirements of the Quality Management System includes the following: Quality Policy and Objectives
: As a part of the Quality System Manual
A Quality System Manual
: QSM 01
Quality Procedures required by ISO 9001: 2008 standard as under & records required by
ISO 9001:2008 should be maintained or reference can be given in QMS
QPR / 01
: Quality Procedure for Control of Documents
QPR / 02
: Quality Procedure for Control of Records
QPR / 03
: Quality Procedure for Internal Audit
QPR / 04
: Quality Procedure for Control of Non Conformance
QPR / 05
: Quality Procedure for Corrective Action
QPR / 06
: Quality Procedure for Preventive Action
Documents, including records, determined by the organization to be necessary to ensure the effective planning;
operation and control of the processes are provided in the manual.
Documents :
QPR / 07
: Quality Procedure for Management Review Meeting
QPR / 08A
: Quality Procedure for Human Resource & Administration Department
(R&D Centre)
QPR / 08B
: Quality Procedure for Human Resource & Administration Department
(Head Office)
QPR / 09
: Quality Procedure for Business Development Department
QPR / 10
QPR / 11
QPR / 12
QPR / 13
QPR / 14
:
:
:
:
:
Quality Procedure for R & D Department

Quality Procedure for Engineering Department
Quality Procedure for Project Department
Quality Procedure for Purchase Department
Quality Procedure for Shipping Department

Issue No. 01
Revision No. 01, Date: 22/02/2010
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 2 of 2
: 4.2
: 4.2.1
Issue Date
: 15/05/2009
Documents, including records, determined by the organization to be necessary to ensure the effective planning;
operation and control of the processes are provided in the manual.
QWI / 01
: Quality Work Instructions for Sampling, Testing & Reporting of Final
Material.
QWI / 02
: Quality Work Instructions for Sampling, testing & release Raw Materials
QWI / 03
: Quality Work Instructions for Sampling, Testing & Reporting of InProcess Material
QWI / 04
: Quality Work Instructions for preparation & calibration volumetric
solution.
QWI / 05
QWI / 06
QWI / 07
QWI / 08
QWI / 09
QWI / 10
:
:
:
:
:
:
QWI /
QWI /
QWI /
QWI /
11
12
13
14
:
:
:
:
QWI / 15
QWI / 16
QWI / 17
QWI / 18
QWI / 19
QWI / 20
QWI / 21
QWI / 22
QWI / 23
:
:
:
:
:
:
:
QWI / 24
Quality Work Instructions for operation of water bath.

Quality Work Instructions for analysis at outsource testing lab.
Quality Work Instructions for operation & calibration of balance.
Quality Work Instructions for operation & calibration of Karl Fisher
Quality Work Instructions for operation & calibration of Potentiometer.
Quality Work Instructions for operation & calibration of Melting Point
Apparatus.
Quality Work Instructions for operation & calibration of pH meter.
Quality Work Instructions for operation & calibration of Oven.
Quality Work Instructions for operation & calibration of Muffle Furnace.
Quality Work Instructions for operation & calibration of Gas
Chromatograph.
Quality Work Instructions for Specification & Test Method for
Formaldehyde.
Quality Work Instructions for Specification & Test Method for
Paraformaldehyde.
Quality Work Instructions for Pilot Plant Trial Paraformaldehyde.
Quality Work Instructions for Field Log Sheet for Pilot Plant Trials.
Quality Work Instructions for Roles & Responsibilities
Quality Work Instructions for Storage of Retain Samples.
Quality Work Instructions for Maintenance of Pilot Plant Equipments
Quality Work Instructions for Disposal of Scrap
Quality Work Instructions for Operating Procedure For Pilot Plant
Equipment
Quality Work Instructions for Operating Low Temp. Water Bath

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 1
: 4.2.2
: 4.2.2
Issue Date
: 15/05/2009
Clause 4.2.2
1.
QUALITY MANUAL
PURPOSE
2.
SCOPE
Applicable to the Quality Management System of LTL, which includes the general requirements,
documentation requirements like the Quality Policy & Objectives, and all, Quality Procedures as required by
ISO 9001:2008, Documents needed to ensure the effective planning, operations and control of its processes
and the relevant records.
RESPONSIBILITY
3.
4.
SYSTEM REQUIREMENTS - QUALITY MANUAL

It has been established with the following objectives: To provide a brief introduction about the Organization and define the scope of the QMS.
To give details and justification for any exclusions.

To state the application of the requirements of the International Standard to the QMS.
To give references to the documented Quality Procedures established for the QMS.
To provide a description of the interaction between the processes of the QMS.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 2
: 4.2.3
: 4.2.3
Issue Date
: 15/05/2009
Clause 4.2.3
1.
CONTROL OF DOCUMENTS
PURPOSE
order to continually improve its effectiveness in line with ISO 9001: 2008 standard.
2.
SCOPE
documentation requirements like the Quality Policy & Objectives, Quality System Manual & Quality Procedure
as required by ISO 9001:2008.
3.
RESPONSIBILITY
4.
SYSTEM REQUIREMENTS - CONTROL OF DOCUMENTS

All Documents covered in this Quality Management System such as Quality Procedures, Quality Work
Instructions, Formats, and other documents and documents of external origin required by Quality
Management System are controlled.
Quality Procedure for Control of Documents (Ref. QPR / 01) has been established to define controls
needed. The control applicable are as follows:(a) Documents are reviewed and approved for adequacy by an authorised person prior to issue.
Document Type
Preparing & Issuing Authority
Approving Authority
MR
President / MR
President / MR
Quality Procedures
MR/Head of Dept.
Quality Work Instructions
MR/Head of the Dept.
President / MR
President / MR
Formats
MR/ Head of the Dept.
To approve documents for adequacy prior to issue Quality System Manual & Quality Procedures are prepared and Issued by MR, Quality procedure Quality
work Instructions & Formats are prepared and Issued by MR/Head of the Dept. The MR controls these
documents ensuring by Table of Content (TOC) Method and President approves it. Table Of Contents is
prepared indicating the latest revision of QSM, Quality Procedures, Quality Work Instructions & formats.
Table of Content for Quality System Manual is indicated by (Ref. Section 1.1),
Table of Content for Quality Procedures is indicated by (Ref. QPR TOC),
Table of Content for Quality Work Instructions is indicated by (Ref. QWI TOC),
Table of Content for Formats is indicated by (Ref. FM TOC).
(b) To review and update as necessary and re-approve documents The changes to documents are reviewed and approved by Head of the Dept / MR, prior to issue. Where
practical, the nature of the change is identified in the document or appropriate attachments. Unauthorized
changes to documents are not permitted and documents are reissued after changes have been made.
(c) To ensure that the changes and current revision status of documents are identifiedDocuments have the current revision status on every page. Each page of the document has a page
number to ensure control. The details of control are further detailed in the Quality Procedure for Control
of Documents (Ref. QPR / 01). The changes made to the Quality System Manuals, Quality Procedure,
Quality Work Instructions, Formats are indicated by Revision No.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 2 of 2
: 4.2.3
: 4.2.3
Issue Date
: 15/05/2009
The Table Of Contents is maintained to ensure obsolete documents are promptly removed from all points of
issue or use and are replaced with the latest issue, when either amendments or additions are received. The
copyholders or any other authorized person destroys all the obsolete documents. If required to be retained,
they are identified by a mark OBSOLETE
(d) To ensure that the relevant versions of applicable documents are available at points of useCopies of documents are issued to relevant concerned in-charges through mechanism stated. Copy with the
MR is the master copy and it will be used for comparing other copies.
(e) To ensure that documents remain legible and readily identifiable.
( f) To ensure that documents of external origin determined by the organization to be necessary for the planning
are operation of the QMS are identified and their distribution controlled:
The Copies of drawing/data and such other technical documents received from the customer are stored in a
separate place and are maintained by Vice President (Project) / GM (Project) / Sr. Manager (R & D) / MR in his
office. The drawing/data being specific to a Project or a customer-supplied product do not undergo any revision.
Documents/Publications of National and International Standards, which are used as guidelines for related
processes, are controlled documents/publications, which are identified with a CONTROLLED COPY stamp.
Such documents are held with Head of Departments. Such documents are checked once a year for their
revision/up gradation and are updated accordingly. The documents/publications are controlled as per Quality
Procedure for Control of Documents (Ref. QPR / 01)
Revision Status
Document is identified by issue number for Quality System Manual, Quality Procedures, Quality Work
Instructions and Formats. Revision numbers are applicable for Quality System Manual, Quality Procedures,
Quality Work Instructions and formats. For a single issue, a document may have maximum of 15 revisions. After
15 Revisions or whenever many changes which are affecting a large set of documents (at the discretion of MR)
Issue No. is advanced by one number e.g. Issue No.1 will be Issue No.2 on revamp. Whenever an issue change
occurs the revision is started from Revision No. 00. On revision, all pages of document are advanced by one
number for e.g. when a document Revision No. 1 undergoes a revision then it is reflected as a Revision No. 2
on the header of document. The date on which the new revision comes to effect is indicated on date column of
the header of each document or it will be indicated by reviewed on i.e the date of revision will be indicated. Any
revision done then only that page number 1 of will be changed. In case to avoid confusion of page in the section
full section pages will be changed. It will be written in revision request form. To avoid confusion for Table of
Contents, the Issue no. will not be changed after the 15 revisions.
Document Identification
All Quality Procedures are numbered and identified with Sequential numbers e g. QPR / 01, QPR / 02 etc
All Work Instructions are identified as QWI in Sequential numbers. E.g. QWI / 01, QWI / 02 etc
The Formats are identified by Company Name/Department Name/Document Level/Two Digit Number for
e.g.LTL/BD/FM/01 etc.
MR Series
: Management Representative related formats are identified with MR Series
HR&A Series : Human Resources & Administration Department related formats are identified with HR&A
Series
BD Series
R & D Series
ENGG Series
PROJ Series
PUR Series
SHIP Series
: Business Development Department related formats are identified with BD Series

: Research & Development Department related formats are identified with R & D Series
: Engineering Department related formats are identified with ENGG Series
: Project Department related formats are identified with PROJ Series
: Purchase Department related formats are identified with PUR Series
: Shipping Department related formats are identified with SHIP Series

Issue No. 01
4.2.4
1.
2.
3.
4.
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 1
: 4.2.4
: 4.2.4
Issue Date
: 15/05/2009
CONTROL OF RECORDS
PURPOSE
To ensure that the Quality Management System is established, documented, implemented and maintained in order to
continually improve its effectiveness in line with ISO 9001: 2008.
SCOPE
Applicable to the Quality Management system of LTL, which includes the general requirements, documentation
requirements like the Quality Policy & Objectives, Quality System Manual, Quality Procedures as required by ISO
9001:2008,
RESPONSIBILITY
The overall responsibility for establishing, documenting, implementing and updating the Quality Management System lies
with the MR
SYSTEM REQUIREMENTS - CONTROL OF RECORDS
Records established to provide evidence of conformity to requirements and the effective operation of the QMS is controlled. The
Quality Procedure is established do define the controls needed for the identification, storage, protection, retrieval, retention and
disposition controlled applicable are detailed in the Quality Procedure for Control of Records (Ref. QPR/ 02). Records are maintained
legible, readily identifiable and retrievable.
Identification
Quality Records required for demonstrating conformance to specified requirements and the effective operation of the
quality system is identified. The identification of quality records are having at least Title and / or a unique number
mentioned in the Quality Procedure for Control of Records (Ref. QPR/ 02).
Maintenance and access
The designated person responsible for maintenance of records ensures that the records are legible, suitably stored to
prevent damage and/or loss and are appropriately collected and filed for easy retrieveablity.
Hard Copy
Hard copy records are maintained by concerned in-charge.
Hard copy records are maintained at identified place.
Electronic Records
Electronic records are maintained on the LAN can be accessed by way of logon and password.
Electronic records in case maintained on the floppies or CDs are available with Departmental Heads.
Only an authorized person or the System Administrator can access back up records.
Indexing and Filing
Hard copy records are filed appropriately and records are indexed in a structured manner such as date wise, sequential,
alphabetically, supplier wise, equipment wise etc. Suitable partition, where required they are made in files. In case file becomes too
bulky, subsequent records are transferred to another file of the same sequence. Soft copy records should be systematically
maintained by concerned in-charges.
Record Retention
The records are kept in areas, which provide suitable protection from damage, deterioration, loss and unauthorised
access. Records retention period and locations are specified in the respective procedures
Disposition of Records
Hard Copy
After the retention period, if not required by the customer or supplier, the concerned in-charge maintaining
These records destroy them.
If they need to be stored for more than the retention period, the concerned n-charge store the records with
Him/her or in identified storerooms.
Electronic Records
They are purged after the retention period.
If they need to be maintained, they are stored in a CD or on a hard disk in a directory marked as OBSOLETE.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 2
: 5.0
: 5.0
Issue Date
: 15/05/2009
Clause 5.0 MANAGEMENT RESPONSIBILITY

1.
OBJECTIVE
To describe the Management commitment required for the development and implementation of the Quality
Management System to continually improve its effectiveness and to state the ways in which the Management
demonstrate this commitment.
2.
SCOPE
Applicable to the Quality Management System of LTL, which includes the general requirements, documentation
requirements like the Quality Policy & Objectives, Quality System Manual & Quality Procedure as required by ISO
9001:2008.
3.
RESPONSIBILITY
The overall responsibility for meeting the above objectives lies with the President.
Clause 5.1 MANAGEMENT COMMITMENT
The Top management comprising of President, Vice President , General Manager, Head of the Departments & MR are
committed to the development and implementation of the Quality Management System and continually improve its
effectiveness by:a.
Communicating to the Organization the importance of meeting customer as well as statutory and regulatory
b.
c.
d.
e.
requirements.
Establishing the Quality Policy
Establishing the Objectives
Conducting management reviews
Ensuring availability of adequate resources
Clause 5.2 CUSTOMER FOCUS

The top management has established the following process in order to enhance customer satisfaction:
Determining customer requirement in Products & services is described in 7.2, 7.2.1, 7.2.2 & 7.2.3 of section 7.0 of the
Quality Manual.
Meeting the customer requirements through product realization processes are described in sections 7.0, 7.4 & 7.5 of
section 7.0 of Quality Manual.
Measurement of the customer satisfaction/dissatisfaction is carried out as described in 8.2.1 of section 8.0 of Quality
manual.
Analyzing the results in case they are not satisfactory or not as per Quality Policy & Quality Objectives (Ref.8.4).
Initiating improvement actions (Ref.8.5) and improved system will achieve the higher level of customer satisfaction.
Clause 5.3 QUALITY POLICY
Top Management has defined the Quality Policy as stated in section 3.0, and it is based on the following: (a) It is appropriate to the purpose of the Organization
(b) Includes a commitment to comply with requirement and continually improve the effectiveness of QMS.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 2 of 2
: 5.0
: 5.0
Issue Date
: 15/05/2009
(c) Provides a framework for establishing and reviewing quality objectives

(d) It Is communicated and understood within the Organization by: Imparting training or conducting discussions with subordinates
Distributing through Letter etc. in Hard or Soft Copy
Display on boards/ tabletops or other prominent locations in cabin or office.
Wherever required, define documents such as Quality Procedures, Quality Work Instruction to implement Quality
Policy.
e) It is reviewed for continuing suitability.
Clause 5.4
Clause 5.4.1
PLANNING
QUALITY OBJECTIVES
Quality Objectives have been established based on the framework provided by the Quality Policy. The objectives
have measures defined and are measured at frequencies and through mechanisms decided during the management
reviews. To achieve the requirements stated in the objectives, the measures for each of the process (where defined)
are aligned to the objectives. This ensures that the involvement of the relevant functions and levels within the
Organization to meet specified requirements.
Quality Objectives have been selected. They are expressed in SMART (Specific, Measurable, Attainable, Realistic &
Time Frame) for achieving the targeted results.
This data is available and monitored by MR. It is discussed in MRM; fresh targets are set in when the old ones are
achieved.
Each process is monitored in order to achieve above said objectives. The methodology for monitoring and
measurement of key processes are detailed out in the work instruction.
Clause 5.4.2
QUALITY MANAGEMENT SYSTEM PLANNING

QMS Planning is done in order to achieve customer satisfaction through meeting their requirements, not violating
applicable statutory and regulatory requirements and achieving the results as stated on Quality Planning & Quality
Objectives and is in line with process approach. Whenever changes are done, it is ensured that integrity of QMS is
not affected.
The processes that have been defined are aligned to meet the requirements stated in the International Standard.

Issue No. 01
Revision No. 00
Doc No.
Page
Section No.
ISO Clause No.
: QSM 01
: 1 of 3
: 5.5
: 5.5
Issue Date
: 15/05/2009
Clause 5.5
1.
RESPONSIBILITY, AUTHORITY AND COMMUNICATION

PURPOSE
Management System, to continually improve its effectiveness and to state the ways in which the Management
demonstrate this commitment.
2.
SCOPE
documentation requirements like the Quality Policy & Objectives, Quality System Manual, and Quality
Procedure as required by ISO 9001:2008.
3.
RESPONSIBILITY
4.
Clause 5.5.1
RESPONSIBILITY & AUTHORITY

The responsibilities, authority and their interrelationship are defined in the Responsibility Matrix (Ref. Page No.
2). Whenever in-charge responsible for specific quality functions is not available, the immediate superior redelegates their responsibilities. Designations/ Roles specified are minimum required to carry out an activity.
These have been communicated within the organisation. Key roles & responsibilities of personnel (Ref.: QWI/
19) as shown in the organisation chart (Ref. Page No 3) are annexed at the end of this section.
Clause 5.5.2
(a)
(b)
(c)
Clause 5.5.3.
MANAGEMENT REPRESENTATIVE
The Top management has appointed a Management Representative (MR) from the organisation who,
irrespective of other responsibilities, shall have responsibility and authority that include as follows:Ensuring that processes needed for QMS are established, implemented and maintained.
Issue and Control of Quality Management System documents
Planning, Scheduling and ensuring Internal Quality Audits
Authority to initiate necessary corrective & preventive action to ensure continual improvement of the QMS.
Ensuring feedback on Corrective and Preventive actions needed for process/ system Non- Conformities
Reporting to the top Management on performance of the QMS and any need for improvement to Management
as defined in Management review process.
Ensuring the promotion of awareness of customer requirements throughout the organisation by suitable means.
INTERNAL COMMUNICATION
The communication channels in the organisation are meetings, Inter Office Memos, Notice Boards and e-mail.

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Responsibility Matrix
ISO
Clauses
Management
MR
HR&A
BD
R&D
ENGG
PROJ
PUR
SHIP
4.1
4.2
5.1
5.2
5.3
5.4.1
5.4.2
5.5.1
5.5.2
5.5.3
5.6
6.1
6.2
6.3
6.4
7.1
7.2.
7.3
P
P
P
P
P
P
P
P
P
P
P
P
S
-
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
-
S
P
S
S
S
P
S
S
P
S
S
P
P
P
-
S
P
P
S
S
S
S
P
-
S
P
S
S
S
S
S
P
S
S
S
P
S
S
S
S
S
S
S
P
S
P
S
S
S
S
S
S
S
P
S
S
S
S
-
S
P
S
S
S
S
-
7.4
7.5
7.5.5
7.6
8.1
8.2.1
8.2.2
8.2.3
8.2.4
8.3
8.4
8.5
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
S
S
P
P
P
P
P
P
P
P
S
P
S
P
P
P
P
P
P
P
P
P
S
S
S
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P
P = Primary Responsibility, S = Secondary Responsibility

Issue No. 01
Revision No. 00
Clause 5.6.
1.
2.
3.
4.
Clause 5.6.1
Clause 5.6.2
a)
b)
c)
d)
e)
f)
g)
Clause 5.6.3
a)
b)
c)
Issue Date
: 15/05/2009
SYSTEM REQUIREMENTS GENERAL

Management Review meetings will be held at defined intervals, not greater than six months apart (with the
basic objective of two management reviews in a year). The purpose of Management Review Meeting is to
ensure continuing suitability and effectiveness of the Companys Quality Management System.
This review includes assessing opportunities for improvement and the need for changes to the Quality
Management System, including the Quality Policy and Quality Objectives. The Management Review process is
described in the Quality Procedure for Management Review(Ref. QPR/ 07) The inputs and outputs to the
Management Reviews are described below: Review Input
The input to the Management includes information on: Results on audits,
Customer feedback,
Process performance and product conformity,
Status of preventive and corrective actions,
Follow-up actions from previous management reviews,
Changes that could effect the quality management system, and
Recommendations for improvement.
Any Other Point ( Review of quality Policy & Objective)
Review Output
The output from the Management includes any decisions and actions related to
Improvement of effectiveness of the QMS and its processes
Improvement of product related to customer requirements, and
Resource needs
The MR requires submitting an overall Quality Management System Status Report at the MRM.
REFERENCES
6.
Quality Procedure for Management Review: (Ref. QPR/ 07).

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MANAGEMENT REVIEW
PURPOSE
Management System and to ascertain its continuity, suitability and effectiveness.
SCOPE
Applicable to the Quality Management System of LTL, which includes the general requirements, documentation
requirements like the Quality Policy & Objectives, Quality System Manual, and Quality Procedure as required
by ISO 9001:2008.
RESPONSIBILITY
5.
Sr.
No.
Doc No.
Page
Section No.
ISO Clause No.
Name of Record
Document No.
File Name
Maintained
by
Maintained
At
Retention
Period
Refer departmental Quality Procedures for records.

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Clause 6.0
1.
RESOURCE MANAGEMENT
PURPOSE
To ensure that the resources such as people, information, infrastructure, work environment essential to the
implementation and achievement of the LTLs strategies and objectives for the Quality Management System
are identified and made available.
2.
SCOPE
Applicable to the assessment and provision of human resources and infrastructure at LTL.
3.
RESPONSIBILITY
The overall responsibility for establishing, documenting, implementing and updating the QMS is with the HR&A
Manager.
4.
Clause 6.1
PROVISION OF RESOURCES
LTL determine and provide the resource needed to :
a) implement and maintain the quality management system and continually improve its effectiveness, and
b) enhance customer satisfaction by meeting customer requirements.
Clause 6.2
Clause 6.2.1
HUMAN RESOURCES
GENERAL
LTL ensures that the personnel performing work affecting conformity to product & service requirements is
competent on the basis of appropriated education, training, skills and experience.
LTL ensures that personnel selected are qualified based on the written test / Interview / Experience certificate.
New Recruit.
Suitable candidates are identified through advertisement in the leading Newspapers or through recruitment
agencies. The Bio-data received from the candidates are screened by the HR&A department and forwarded
to concerned departmental head for scrutiny.
At the time of interview the candidate is asked to fill the LTLs Bio data form (ref. LTL/HR&A/ /07) to ensure
that all relevant details are acquired. After the interview, the candidates are short-listed by the concerned
Department Head, based on the Candidate Performance.
A final interview is conducted by the President, for all short-listed candidates. Successful candidates are given
the Letter of Offer by letter/email.
On the date of joining Appointment Letter (ref. LTL/HR&A/FM/08) is handed over to the selected candidates.
This Appointment Letter contains the details of the terms and conditions of the employment.
In acceptance of all terms & conditions mentioned in the Appointment Letter employee signs the duplicate
copy and return it to the concerned authority which is filed in the respective employees file.
Charge Hand Over
Employees resigning from the company shall be relieved after acceptance of their resignation letter as per
the policy of the company. Relieving letter (Form No: LTL/HR&A/FM/18) shall be handed over to the
employee on his/her last working day for the company and after handing over the charge (Form No:
LTL/HR&A/FM/20) to concerned person.

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COMPETENCE, TRAINING AND AWARENESS

Competence, training and awareness.
The development of personnel is identified from the following: Feed back from field/job through customer representative.
Assessment by the superiors from previous job.
Technological advancement.
Training Plan
Through Internal Office Memo or by e-mail or verbal or by displaying on Notice Board training schedule
including the venue, date and time is indicated by the HR&A Manager / MR. Training is provided to
concerned in-charge. A Training Plan (Training & Training Matrix) (Ref. LTL/HR& A/FM/10) for the year is
prepared by HR&A Manager/ MR.
(a) Determine the necessary competence for personnel performing work affecting conformity to product
requirements as per competency Matrix. HR&A Manager / MR maintain records.
(b) Where applicable provision of training or take other action to achieve the necessary competence.
Competence needs of personnel identified by Department Head.
(c) Evaluate the effectiveness of the actions taken i.e. the training imparted.
(d) Ensure that the personnel are aware of the relevance and importance of their activities and how they
Contribute to the achievement of the quality objectives.
(e) Maintain appropriate records of education, Training, Skills and experience.
Clause 6.3
INFRASTRUCTURE
LTL determine to provide & maintain the infrastructure need to achieve conformity to product requirement.
Infrastructure includes, as applicable:
a) Building, workplace & associated utilities.
b) Processes equipments (both hardware & soft ware) and
c) Supporting services (such as information system, communication etc.)
Clause 6.4
WORK ENVIRONMENT
The human and physical factors of the work environment needed to achieve product & service conformity is
determined though assessments of employees satisfaction and then discussing the same in management
review meetings.

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LTL manages the work environment by using most of the following: Adherence to rules specified by the Govt bodies.
The workplace is having fans and sufficient light.
The work place have emergency exists and have enough fire extinguishers.
Wherever required, employees have been provided with spacious table, chairs and computers.
Determination has been done and the list is with HR&A Manager.
The term work environment relates to those conditions under which work is performed including physical
environmental and other factors (such as noise, temperature, humidity, lighting or weather)
5.
REFERENCE
Quality Procedure for HR&A (R&D)
Quality Procedure for HR&A (HO)
Quality Work Instructions
RECORDS
6.
Sr.
No.
Name of Record
Document No.
QSM 01
QPR / 08 A
QPR / 08 B
QWI / 19
File Name
Maintained
by
Maintained
At
Retention
Period

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Clause7.0
PRODUCT REALISATION
1.
PURPOSE
To ensure that the process as needed for product realization i.e. data acquisition, processing and analysis are
planned, developed and carried out in a controlled manner.
SCOPE
Applicable to all products & services offered by LTL.
3.
RESPONSIBILITY
The overall responsibility for establishing, documenting, implementing and updating this procedure lies with the
all Head of Departments.
4.
Clause 7.1
a)
b)
c)
d)
5.
6.
Planning of Product Realization

LTL plans the processes needed for product realization, planning of product realization is consistent to meet the
requirements of other processes of QMS. For planning the product realization, LTL determine the following as
appropriate :
Quality objectives and requirement for the product;
Need to establish processes and documents, and to provide resources specific to the product;
Verification, validation, monitoring, measurement, inspection and test activities specific to the product and
the criteria for the product acceptance.
Records needed to provide evidence that the realization processes & resulting product meet
Requirements of clause 4.2.4.
The output of this planning is in a form suitable for LTLs method of operation.
REFERENCE
: QSM 01
Quality Procedure for all Departments : QPR / 08 to 14
RECORDS
Sr.
No.
Name of Record
Document No.
File Name
Maintai
ned by
Maintained
At
Retention
Period

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Clause7.0
Clause 7.2
1.
PRODUCT REALISATION (CONTD.)

Customer Related Processes
PURPOSE
To effectively market companys technology and engineering services portfolio by determining customer
requirement related to the project.
SCOPE
This procedure is applicable to marketing activities carried out at LTL.
3.
RESPONSIBILITY
Business Development Manager.
4.
Clause 7.2.1
a)
b)
c)
d)
Determination of Requirements Related to the Product

The processes of enquiry bid/quote, negotiation and contract have been depicted in the procedure for
Determination of Customer Requirement (Ref. QPR / 09). The received enquiry is recorded in the Enquiry
Register. The Enquiry is evaluated by Business Development Manager to examine the following with a view to
deciding to bid / quote for the work : Requirements specified by the customer including the requirements for delivery and post-delivery activities.
Requirement not specified by the customer but necessary for specified use or known and intended use.
Statutory and regulatory requirements applicable to the product.
Any additional requirements considered necessary by the Organization.
Post delivery activities include, for example, actions under warranty provisions, contractual obligations such as
maintenance services and supplementary services such as recycling or final disposal.
These are determined through interaction with the customer during the course of discussions and execution of
the Contract.
The response to enquiry i.e. a offer / quotation is prepared for those customer who knows the product other wise
based on their sample which they had provided or which the company has send to the customer. The Enquiry
Review Sheet (Ref. LTL/BD/FM/02) is prepared will include the following, among other details required by the bid
documents: Scope of LTL Deliverables
Price for the scope defined
Delivery Schedule / Time Estimate.
Exclusions.

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Based on above requirements or requirements specified by customer a Bid Document / Quotation

is prepared by the Business Development Manager.
Clause 7.2.2
a)
b)
c)
Review of Requirements Related to Product

The requirement related to the product will be identified from enquiry or any other communications from the
prospective customer. The following aspects of the requirements related to product will be reviewed prior to
the organization commitment to supply a product to the customer :The following aspects of the requirements related to product will be reviewed: Product requirement are defined.
Contract or order requirements differing from previously expressed and resolved,
Review and evaluation of LTL capability to carry out the work as per specification
A review is carried out to ascertain if, all or some of the above criteria are met by LTL. Based on this review
a decision to submit a proposal or otherwise taken by Business Development Manager.
Quotations are prepared by the Business Develop Manager. The proposals/quotations/bids are prepared as
per enquiry specifications or as per the requirements of the customer.
Based upon the quotation, customer calls for negotiation/clarification and upon agreement, sends the
confirmation of Award of Contract in the form of LOI/Work Order/Notification of Award/verbal order, on
receipt of which the status is entered in Enquiry Review Sheet (Ref.LTL/BD/FM/02).
Clause 7.2.3
a)
b)
c)
Customer Communication
LTL determines and implements effective arrangement for communicating with customer in relation to:
Product information.
Enquiries, contracts or order handling, including amendments.
Customer feedback, including customer complaints.
Customer Requirement
The Proposal submitted to the customer and subsequent clarifications thereon may result in a LOI/work
order being placed and a contract awarded to the company to execute the Supply/Service. The LOI/work
order received will be examined to confirm the compliance with the technical specification and the offer
submitted, so that any discrepancies noted are communicated to the customer. Discrepancies, if any, are
resolved before confirming the acceptance of order, so that the work is carried out strictly as per the
proposal accepted by the customer and in accordance with the technical capabilities of the company. The
communication can be made in the form of letter/fax/e-mail as deemed necessary.
Final Acceptance and Feed Back from Customer
Before mobilization, Business Development Manager discuss with the customer for approval and
acceptances. The Clarifications (if any) required by the customer are discussed and amendments (if any)
are incorporated as appropriate. After amendments, acceptance from the customer is obtained in writing
and recorded in Enquiry Review sheet (Ref.LTL/BD/FM/02).

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On receipt of the LOI/Work Order or Finalization of Contract the Work Order is filed. The Business
Development Manager or an authorized person compares copy of the contract with the original quotation;
include amendments (if any). The differences are noted in the Enquiry Review sheet (Ref. LTL/BD/FM/02).
Any discrepancies are brought to the attention of Customer and are resolved formally. The Order is
communicated to Vice President (Project) through Writing.
Feedback is obtained from Major Customer representatives/office through Customer Feed Back Form
(Ref. LTL/BD/FM/05) .Customer complaints are registered and attended and recorded in Customer
Complaint Form (Ref.LTL/BD/FM/06) and due action is taken to satisfy the customer.
5.
REFERENCE
Quality Procedure for BD
6.
: QSM 01
: QPR / 09
RECORDS
Sr.
No.
Name of Record
Document No.
File Name
Maintained by
Maintained
At
Retention
Period

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Clause7.0
Clause 7.3
1.
PRODUCT REALISATION (CONTD.)

DESIGN AND DEVELOPMENT
PURPOSE
To develop the processes, design & engineer the chemical plant as per customers requirement. Also to
innovate & develop the existing processes.
SCOPE
This procedure is applicable to Design & Development activities carried out at LTL.
3.
RESPONSIBILITY
The overall responsibility for establishing, documenting, implementing and updating this procedure lies with
the Vice President (Project Engineering) & Sr. Manager R&D.
4.
7.3.1
a)
b)
c)
7.3.2
a)
b)
c)
d)
7.3.3
a)
b)
c)
d)
Design and Development Planning

LTL plans and controls the design and development of the product. During the design and development
planning. LTL determine:
The design and development stages,
The review , verification and validation that are appropriate to each design and development stage,
The responsibility and authorities for design and development.
LTL manages the interfaces between different groups involved in design and development to ensure effective
communication and clear assignment of responsibility.
Planning output is updated , as appropriate , as the design and development processes
Design and development review, verification and validation have distinct purposes. They can be conducted
and recorded separately or in any combination, as suitable for the product and the organization.
Design and Development Inputs
The Inputs relating to product requirements is determined and records maintained as
Functional and performance requirements ,
Applicable statutory and regulatory requirements ,
Where applicable , information derived from previous similar designs ,
Other requirements essential for design and development.
The inputs are reviewed for adequacy. Requirements are completed, unambiguous and not in conflict with
each other.
Design and Development Output
The output of design and development prepared in a form suitable for verification against the design and
development inputs and is approved prior to release.
Design and development outputs :
Meet the inputs requirements for design and developments ,
Provide appropriate information for purchasing , production and service provision ,
Contain or reference product acceptance criteria ,
Specify the characteristics of the product that are essential for its safe and proper use.
Information for production and service provision can include details for the preservation of product.

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7.3.4
7.3.5
7.3.6
7.3.7
5.
6.
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Design and Development Review

At suitable stages , systematic reviews of design and development is performed in accordance with
planned arrangements :
a) To evaluate the ability of the results of design and development to meet requirements, and
b) To identify any problems and propose necessary actions.
Participants in such reviews include representatives of functions concerned with the design and
development stage (s) being reviewed. Records of the results of the reviews and any necessary
actions are maintained.
Design and Development Verification
Verification is performed in accordance with the planned arrangements to ensure that the design
and development outputs have met the design and development requirements. Records of the
results of the verification and any necessary actions are maintained.
Design and Development Validation
Design and development validation is performed in accordance with planned arrangements to
ensure that the resulting product is capable of meeting the requirements for the specified
application or intended use. Whenever practicable, validation is completed prior to the delivery or
implementation of the product. Records of the results of validation and any necessary actions are
maintained.
Control of Design and Development Changes
Design and development changes are identified and records maintained. The changes are
reviewed, verified and validated, as appropriate, and approved before implementation. The review
of design and development changes includes evaluation of the effect of the changes on constituent
parts and product already delivered. Records of the results of the review of changes and any
necessary actions are maintained.
REFERENCE
: QSM 01
Quality Procedure for Engg.
: QPR /11
RECORDS
Name of Record
Document No.
File Name
Maintained
by
Maintained At
Retention
Period

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Clause7.0 PRODUCT REALISATION (CONTD.)

Clause 7.4 PURCHASING
1.
PURPOSE
To ensure that the materials / equipment / services purchased meet with the specified requirement.
2.
SCOPE
It covers the purchase of product and services, which is required for product realisation by LTL.
3.
RESPONSIBILITY
General Manager Purchase or authorized person.
4.
Clause
Purchasing Process
7.4.1
LTL ensures that purchased product conforms to specified purchase requirements. The type and extent of control
applied to the supplier and the purchased product is dependent upon the effect of the purchased product on
subsequent product realization or the final product. Quality Procedure for Purchasing (Ref. QPR/ 13) has been
established and is maintained to ensure that the purchased products & service conform to the specified
requirements.
LTL evaluates & selects suppliers based on their ability to supply product & service in accordance with the LTLs
requirements. The performance of suppliers is monitored at periodic intervals to ensure consistency in supply.
Records of the results of evaluations and any necessary actions arising from the evaluation are maintained in
Supplier Performance Report (Ref. LTL/PUR/FM/10).
Clause
Purchasing Information
7.4.2
LTL ensures purchasing information describes the product to be purchased, including where appropriate:
Requirements for approval of product, Procedure, Processes and equipments. Purchase Order (Ref.
a)
LTL/PUR/FM/05) is prepared.
Requirements for qualification of personnel, and
b)
QMS Requirements
c)
LTL ensures the adequacy of specified purchase requirement prior to their communication to the supplier.
Clause
7.4.3
VERIFICATION OF PURCHASED PRODUCT

LTL establishes & implements the inspection or other activities necessary at suppliers premises or the final stage
after receipt of the product, for ensuring that purchased product meets specified purchase requirements, by
LTL/Outsource/Customer.
5.
REFERENCE
Quality Procedure for Purchase
6.
: QSM 01
: QPR /13
RECORDS
Sr.
No.
Name of Record
Document No.
File Name
Maintai
ned by
Maintained
At
Retention
Period

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Clause 7.5.
1.
PRODUCTION AND SERVICE PROVISION

PURPOSE
To ensure that the processes needed for product & service are planned and carried out in a controlled manner
to meet with the specified requirement.
2.
SCOPE
It covers the planning & execution of product & services, which are required for product & service realisation
by LTL.
3.
RESPONSIBILITY
The overall responsibility for establishing, documenting, implementing and updating this procedure lies with
the Vice President (Project) / GM Project.
4.
Clause 7.5.1
a)
b)
c)
d)
e)
f)
Clause 7.5.2
CONTROL OF PRODUCTION AND SERVICE PROVISION

LTL plans & carries out product & service provision under controlled condition. The applicable control
conditions are as follows:The availability of information that describes the characteristics of Product & services.
The availability of work instructions, as necessary.
The use of suitable equipment.
The availability of use of monitoring and measuring equipment.
The implementation of monitoring and measurement
The implementation of product & services release, delivery and post-delivery activities.
All activities are supervised/ monitored, checked and verified by the Concerned Department in-charge / Head
of Department at all stages of Operations.
Adherence to the agreed upon delivery and job variations (if any) are recorded by the concerned in-charge.
VALIDATION OF PROCESSES FOR PRODUCTION AND SERVICE PROVISION
LTL validates the processes for production & service provision where the resulting output cannot be verified by
subsequent monitoring or measurement and as consequence, deficiencies become apparent only after the
product is in use or the service has been delivered.
Validation demonstrates the ability of these processes to achieve planned results as per Contract (e.g.
performance test/ test run of equipment/guarantee run etc.).
a)
b)
c)
d)
e)
LTL establishes arrangements of these processes including wherein :

Criteria for review and approval of processes are defined.
Equipments and qualification of personnel are approved.
Specific methods and procedures are used.
Necessary records are maintained.
Processes are revalidated.

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Clause 7.5.3
IDENTIFICATION AND TRACEABILITY

LTL identifies the product & services and status by suitable means to monitor and measure the requirements
throughout product realization.
Where traceability is a requirement, the LTL controls the unique identification of the product & service and
maintain records.
Clause 7.5.4
CUSTOMER PROPERTY
LTL exercises care with customer property while it is under LTLs control or being used by LTL. LTL, identifies,
verifies, protects and safeguards customer property provided for use or incorporation into the product & service.
If any customer property is lost, damaged or otherwise found to be unsuitable for use, LTL reports this to the
customer and maintains records.
Clause 7.5.5
PRESERVATION OF PRODUCT
LTL preserves the product during internal processing and delivery to the intended destination in order to
maintain conformity to requirements. As applicable, preservation includes identification, handling, packaging,
storage and protection. Preservation also applies to the constituent parts of a product.
5.
REFERENCE
Quality Procedure for Project Department
Quality Procedure for Shipping Department
6.
: QSM 01
: QPR / 12
: QPR / 14
RECORDS
Sr.
No.
Name of Record
Document No.
File Name
Maintained
by
Maintained
At
Retention
Period

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: 7.6
Issue Date
: 15/05/2009
Clause 7.6.
1.
CONTROL OF MONITORING AND MEASUREMENT DEVICES

PURPOSE
To ensure that the Inspection, measuring and test equipment are calibrated and maintained to demonstrate
conformance of product to the customer requirements.
2.
SCOPE
Application to all inspection, measuring and test equipment used by LTL, which directly affect quality of the
product & services.
3.
RESPONSIBILITY
Sr. Manager - R & D.
4.
SYSTEM REQUIREMENTS
LTL determines the monitoring & measurement to be undertaken & the monitoring and measuring the
equipment to provide evidence of conformity of product to determine requirement. LTL establishes processes
to ensure that monitoring & measurement are carried out in a manner that is consistent with the monitoring and
measurement requirement.
Where necessary LTL ensures valid results, measuring equipment as follows:
a) Be calibrated or verified, or both, at specified intervals, or prior to use, against measurement standards
traceable to international or national measurement standards; where no such standards exist, the basis used
for calibration or verification are recorded.
b) Be adjusted or re-adjusted as necessary.
c) Have identification in order to determine its calibration status;
d) Be safeguarded from adjustments that would invalidate the measurement result.
e) Be protected from damage and deterioration during handling, maintenance and storage.
LTL accesses and records the validity of previous measured results when the equipment is found not to
confirm to requirements, LTL takes appropriate action on the equipment and any product affected.
Records of the results of calibration & verification are maintained (LTL/R&D/FM/07).
When used in the monitoring & measurement of specified requirements, the ability of computer software to
satisfy the intended application is confirmed. This is undertaken prior to initial use & reconfirmed as necessary.
5.
6.
Sr.
No.
REFERENCE
: QSM 01
Quality Procedure for R&D
: QPR / 10
Quality Work Instructions of R&D : QWI/ 01 to 18, 20 to 24
RECORDS
Name of Record
Document No.
File Name
Maintained
by
Maintained
At
Retention
Period

Issue No. 01
Revision No. 00
Doc No.
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Section No.
ISO Clause No.
: QSM 01
: 1 of 5
: 8.0
: 8.0
Issue Date
: 15/05/2009
Clause 8.0.
1.
MEASUREMENT, ANALYSIS AND IMPROVEMENT

OBJECTIVE
To ensure that Monitoring, Measurement, Analysis & Improvement procedures are planned and
implemented.
2.
SCOPE
Applicable to all Monitoring, Measurement, Analysis & Improvement activities required for ensuring product
conformity by LTL.
3.
RESPONSIBILITY
The overall responsibility for establishing, implementing & updating this system lies with the all Head of
Department.
4.
Clause 8.1
Clause 8.2
Clause 8.2.1
SYSTEM REQUIREMENTS- GENERAL

LTL plan & implement the monitoring, measurement, analysis and improvement processes needed to:
a) Demonstrate conformity to product requirements.
b) Ensure the conformity of QMS, and
c) Continually improve the effectiveness of the QMS is planned.
LTL determine applicable method, including stastical techniques and their extent of their use.
MONITORING AND MEASUREMENT
As one of the measurement of the QMS, LTL monitor information relating to customer satisfaction as to
whether LTL has met customer requirement. The method for obtaining & using this information as follows:
Customer Feedback Form (Ref.LTL/BD/FM/05) is obtained by G M (Project) / Vice President (Project) from
customer and it is summarized. If the subjective feedback is equal to average then remedial action is taken
and if the subjective feedback is equal to poor then stern action is taken to revamp the system. Areas of
improvement are identified and appropriate action taken.
The Customer Feedback Form (Ref LTL/BD/FM/05) is administered periodically to the Major customers by
the MR. The feedback from the customer is analyzed by MR and action plan is prepared for corrective action
and/preventive action.
If Customer Feedback Form is not given by Customer then any one of these is considered as achieving
100% customer satisfaction:
Repeat order from customer.
No Liquidated Damages levied by customer.
Customer Feedback Form.
Customer Appreciation letter / customer satisfactory completion report.
Data from Customer Feedback Form(Ref. LTL/BD/FM/05) is collected by G M (Project) / Vice President (Project)
and it is summarised. The data is analysed by Business development team / project department to arrive at an
overall satisfaction score. Wherever the sum / parameter of Acceptable & Poor is greater or equal to 50% then no
action is required but it can be discussed with in by project and Business Development team, and/or if subjective
feedback is less than or equal to 30% there is a scope for improvement. Additionally, areas for improvement are
also identified.

Issue No. 01
Revision No. 00
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: QSM 01
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Clause 8.2.2 Internal Audit

LTL conducts internal audit at planned intervals to determine QMS :
a) Conforms to the planned arrangements , to the requirements of this International Standard and to the Quality
Management System requirements established by the organization, and
b) Is effectively implemented and maintained.
An audit Programme is planned, taking into consideration the status and importance of the processes and areas
to be audited, as well as the results of previous audits. The audit criteria, scope, frequency and methods are
defined. Selection of audits are ensured objectively and impartiality of the audit process. Auditors do not audit
their own work.
Quality procedure is established to define the responsibilities and requirements for planning and conducting
audits, establishing records and reporting results. Records of the audits and their results are maintained.
The management responsible for the area being audited ensures that any necessary corrections and corrective
actions are taken without undue delay to eliminate detected nonconformities and their causes. Follow-up
activities include the verification of the actions taken and the reporting of verification results.
The Quality Procedure for Internal Audit (Ref. QPR/ 03) has been established and maintained to ensure that
LTL conducts Internal Audits at planned intervals to determine whether the QMS conforms to the planned
arrangements as defined by the Procedures.
Clause 8.2.3 Monitoring and Measurement of Processes
LTL applies suitable methods for monitoring and when applicable, measurements of the Quality Management
System processes. These methods demonstrate the ability of the processes to achieve planned results.
When planned results are not achieved, correction and corrective action is taken, as appropriate.
Clause 8.2.4 Monitoring and Measurement of Product
LTL monitor and measure the characteristics of the product /service to verify that product/service requirements
have been met. This is carried out at appropriate stages of the product/service realization process in accordance
with the planned arrangements. Evidence of Conformity with the acceptance criteria is maintained.
Records indicate the person (s) authorizing release of product for delivery to the customer.
The release of product and delivery of service to the customer do not proceed until the planned arrangements
have been satisfactorily completed, unless otherwise approved by a relevant authority and, where applicable, by
the customer.
Receipt Inspection and Testing
Product/services are subjected to verify for inspection & testing. Non conforming product/services are treated as
per Quality Procedure for Control of Non conformance (Ref. QPR/ 04).
IN-PROCESS INSPECTION
Stage-wise inspection and test is carried out for conformance to specified requirements in accordance with the
customer order. Checks are carried out before sending the product/services.

Issue No. 01
Revision No. 00
Doc No.
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Section No.
ISO Clause No.
: QSM 01
: 3 of 5
: 8.0
: 8.0
Issue Date
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FINAL INSPECTION AND TESTING

Final inspection & testing are carried out for conformance to specified requirements in accordance with
the Customer order to ensure the conformance of the final output i.e. product/services to the specified
requirements. Testing Report is not released until all the inspection & testing activities are carried out as
per the specified and approved procedure. Inspection and test records are duly signed by the responsible
person for release of product/services.
Clause 8.3
Control of Non- Conforming Product

LTL ensures that the product which does not conform to product requirements is identified & controlled to
prevent its un-intended use or delivery. Quality procedure is established to define the controls and
related responsibilities & authorities for dealing non-conforming products. Where applicable, LTL deals
with non-conforming product by one or more of the following ways:
a) By taking action to eliminate the detected nonconformity.
By authorizing its use, release or acceptance under concession by relevant authority and, where
b) applicable by the customer.
c) By taking action to preclude its original intended use or application.
By taking action appropriate to the effects, or potential effects, of the non-conformity when nonconforming
d) product is detected after delivery or use has started.
When nonconforming product is corrected it is subjected to re-verification to demonstrate conformity to

the requirements.
Records of nature of nonconformities and any subsequent actions taken, including concessions obtained,
are maintained.
LTL ensures that the product that doesnt conform to the specified requirements is prevented from
unintended use. Quality Procedure for Control of Non Conformance (Ref. QPR/ 04) is maintained.
Necessary control is provided for documentation, evaluation, Identification & segregation by at least one
of the following means: i. Application of Tag and segregation where possible.
ii. Designated areas where the nonconforming products can be kept separately and disposition of
Non-Conforming product is notified to the Head of Dept. concerned.
Review and Disposition of Nonconforming Products
The Non-Conformity Report (Ref. LTL/MR/FM/08) for the non-conforming products or services are
reviewed.
The nonconforming product & services are approved for resolution by one or more of the following
method: Reject (if rework is not possible)
Rework
Use as it is with revised procedure
Obtain customer approval for use as it is.
The description of nonconformity, which has been accepted, is recorded. Rework items/products are
re-inspected. All nonconforming reports or any receipt documents are reviewed and authorized for
appropriate disposition by Vice President.

Issue No. 01
Revision No. 00
Clause 8.4.
a)
b)
c)
d)
Clause 8.5
Clause 8.5.1
Doc No.
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Section No.
ISO Clause No.
: QSM 01
: 4 of 5
: 8.0
: 8.0
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ANALYSIS OF DATA
LTL determine, collect and analyse appropriate data to demonstrate the suitability and
effectiveness of the QMS and to evaluate where continual improvement for the effectiveness of
the QMS. LTL include data generated as a result of monitoring and measurement & from other
relevant sources.
The analysis of data provide information relating to :
Customer satisfaction,
Conformity to product requirement,
Characteristics & trends of processes and products, including opportunities for preventive
action,
Suppliers
All Department heads analyze the data and output is given to MR for MRM.
IMPROVEMENT
LTL continually improve the improvement of QMS through the use of the Quality Policy, Quality
Objectives, Audit Results, Analysis of Data, and Corrective & Preventive Actions & Management
Review.
The effectiveness of the QMS is continually improved though the following means: Review of performance vis--vis the quality policy and objectives.
Analysis of data as described in the above section (8.4)
Clause 8.5.2
a)
b)
c)
d)
e)
f)
The Data collected and complied are analyzed by the MR to demonstrate the suitability and
effectiveness of the Quality Management System. The deviations from desired requirements
are identified and cause analysis are done to determine areas where corrective and preventive
action can be taken for driving continual improvement.
The output from this analysis serves as input to the Management Review Meetings to evaluate
where
Continual improvement of Q.M.S can be made and analysis of data to provide information.
Appropriate actions are taken as per methodology defined in corrective and preventive actions.
Corrective Action
LTL will take to eliminate the causes of nonconformities in order to prevent recurrence.
Corrective actions are appropriate to the effects the nonconformities encountered.
Quality Procedure is established (QPR/ 05) to define requirements for :
Review nonconformities.
Determining the causes of nonconformities.
Evaluating the need for action to ensure that nonconformities do not recur.
Determining and implementing action needed.
Records of results of action taken.
Reviewing the effectiveness of the corrective action taken.
Quality Procedure for Corrective Actions (QPR/ 05) are established and implemented across
LTL. Corrective action is taken to a degree appropriate to the magnitude of problems. If
corrective action requires any change in documentation the same is recorded and implemented
as per Quality Procedure for Control of Document (Ref. QPR/ 01).

Issue No. 01
Revision No. 00
Clause 8.5.3
a)
b)
c)
d)
e)
Doc No.
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Section No.
ISO Clause No.
: QSM 01
: 5 of 5
: 8.0
: 8.0
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Preventive Action
LTL determine action to eliminate the causes of potential nonconformities, in order to prevent
their occurrence. Preventive action is appropriate to the effects of the potential problems.
Quality Procedure is established (QPR/ 06) to define requirements for:
Determining potential non-conformities and their causes
Evaluating the need for action to prevent occurrence of Non-conformities.
Determining and implementing action needed
Records of results of action taken
Reviewing the effectiveness of the preventive action taken
The effective preventive action plan is identified using appropriate information and analysis
from:
Audit Results
Non Conformity Reports
Customer Complaints
Closure of Actions
It is ensured that the Non Conformity Report (Ref. LTL/MR/FM/08) is closed by Departmental
Head/ Internal Auditors / MR, as follows: Internal Quality Audit findings are closed by the Internal Quality Auditor / MR, after verifying
the status of effectiveness.
Corrective & Preventive Action Reports for customer complaints / product non-conformities
is closed by the MR after verifying the effectiveness.
5.
6.
Sr.
No.
REFERENCES
Quality Procedures
: QSM 01
: QPR/ 01 to QPR/ 14
RECORDS
Name of Record
Document No.
File Name
Maintained
by
Maintained
At
Retention
Period

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