FALL-2015

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MBA Semester 3
QM0022-TQM Tools and Techniques
(Book ID: B1725)
Assignment (60 Marks)
Note: Answer all questions must be written within 300 to 400 words each.
Each Question carries 10 marks 6 X 10=60.
Q1. List the seven basic quality control tools. Describe any three of them.
Answer. The Seven Basic Tools of Quality is a designation given to a fixed set of
graphical techniques identified as being most helpful in troubleshooting issues related
to quality. They are called basic because they are suitable for people with little formal
training in statistics and because they can be used to solve the vast majority of
quality-

Q2. Define Benchmarking. Explain the types of benchmarking.

Answer. A measurement of the quality of an organization's policies, products,
programs, strategies, etc., and their comparison with standard measurements, or
similar measurements of its peers.
The objectives of benchmarking are
(1) to determine what and where improvements are called for,
(2) to analyze how other organizations

Q3. Explain the following:

(a) Continuous Improvement Process
(b) Poka Yoke
Answer. a. A continual improvement process, also often called a continuous
improvement process (abbreviated as CIP or CI), is an ongoing effort to improve
products, services, or processes. These efforts can seek "incremental" improvement
over time or "breakthrough" improvement all at once. Delivery (customer valued)
processes are constantly evaluated and improved in the light of their efficiency,
effectiveness and flexibility.
A broader definition is that of the Institute

Q4. Define Six Sigma Methodology. What are the key roles in Six Sigma
methodology? Explain DMAIC methodology of Six Sigma.
Answer. Six Sigma seeks to improve the quality of the output of a process by
identifying and removing the causes of defects and minimizing variability in
manufacturing and business processes. It uses a set of quality management methods,
mainly empirical, statistical methods, and creates a special infrastructure of people
within the organization, who are experts in these methods. Each Six Sigma project
carried out within an organization follows a defined sequence of steps and has
specific value targets, for example: reduce process cycle time, reduce pollution,

Q5. What is FMEA? Explain the concept of Risk Priority Number.

Answer. Meaning of FMEA:
Also called: potential failure modes and effects analysis; failure modes, effects and
criticality analysis (FMECA).
Failure modes and effects analysis (FMEA) is a step-by-step approach for identifying
all possible failures in a design, a manufacturing or assembly

Q6. Write short notes on the following:

(a) Design of Experiments

(b) Just In Time (JIT)
Answer. a. Design of Experiments: Design of experiments (DOE) is a systematic,
rigorous approach to engineering problem-solving that applies principles and
techniques at the data collection stage so as to ensure the generation of valid,
defensible, and supportable engineering conclusions.
Purpose of Experimentation:
Designed experiments have

FALL-2015
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each.
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