HND Assignment Brief

Session: September 2015

Programme title

BTEC HND in Travel and Tourism Management

Unit number and title

15

Resort Management

Assignment number
& title

1 of 1

Resort Operations in the Tropics

Unit Leader

Lila Moshtael

Assessor (s)

Lila Moshtael

Final assignment
submission deadline

28 Dec 2014 to 09 Jan 2016

July 11-16 Jan 2016

Late submissions

Resubmission
deadline

Feedback

The learners are required to follow the strict deadline set by the
College for submissions of assignments in accordance with the BTEC
level 4 7 submission guidelines and College policy on submissions.
They should also refer to Merit and Distinction criteria that require
evidence of meeting agreed timelines and ability to plan and organise
time effectively without which the learner may not expect to receive a
higher grade.
TBA
In class feedback will be available from draft submissions on a task by
task basis as a formative assessment as well as summative feedback
in the form of initial submission.
Final feedback will be available within 2 weeks of the assignment
submission date.

General Guidelines

The work you submit must be in your own words. If you use
a quote or an illustration from somewhere you must give the
source.
Include a list of references at the end of your document. You
must give all your sources of information.
Make sure your work is clearly presented and that you use
correct grammar.
Wherever possible use a word processor and its spellchecker.

Internal verifier

N Saleem

Signature (IV of the

brief) *

Nazimudeen Saleem

Department of Travel, Tourism and Hospitality Management

Date

08/10/2015

ICON College of Technology and Management

HND in Travel and Tourism
Unit 15: Resort Management (L 5)
Assignment Brief September 2015
Assignment Context and the Scenario
_______________________________________________________________________

This assignment consists of three tasks aimed at helping the learner understand the nature
and structure of the resort operations as well as understanding the importance of quality
systems and their impacts along with issues of managing incidents in resorts
For this assignment, consider yourself as a trained travel and tourism executive with several
years of experience working as a resort-tour operator coordinator. You have been assigned
to prepare and present a written report to the company management of your chosen
organisation which is engaged in the packaging and selling of holidays to the tropical islands
such as Jamaica and Sri Lanka etc. The management is very much interested in evaluating
the current quality systems in the resorts and the management practices related to incidents.

Although the tasks in this assignment are all based on the scenario provided above
you need to support your discussion with relevant theories and concepts.
Hint:
Choose a medium to large travel and tourism organisation with tour operations in the UK. .
Research the resort management practices in the Caribbean or Indian Ocean resorts and
provide a one-page summary of your chosen organisation as an introduction.

Avoid using cut and paste materials when writing and completing assignment.
Recommended word limit is 3000, excluding the introduction and appendices, if any.

Assignment Tasks
________________________________________________________________
LO 1: Task 1
A. Using a couples of resorts you have chosen to focus from your company portfolio,
investigate and analyse the various functions of resort operations, including the
coordination and handling of various tour operators and customer service function as
well as managing the legal and health and safety issues. P 1.1
B. Analyse how the resort managements structure and organise the various types of
tour operators and their guest-related and activities, including specialist programmes
such as diving and seasonally varied events such as winter sports. P 1.2
M 1: Explore the complex problems related the various functions of resort
operations using effective approach to study and research a selected resort
(Task 1 A)
D 1.Evaluate the current management structure of your selected resort
based on the defined criteria such as functions or activities of the chosen
resort (Task 1B)
Department of Travel, Tourism and Hospitality Management

LO 2: Task 2
A. Examine the importance of an effective quality system in resort operations and
discuss how the chosen resorts apply and monitor quality procedures in managing
conflicts and the legal issues. P 2.1
B. Analyse how implementing an effective quality system by your organisation (tour
operator) has produced results in positive impacts on the operation of the resort
(P2.1).
M 2: Synthesise and process complex information and data related to
managing conflicts and legal issues in the management of a chosen resort.
M 3: Appropriate structure and approach is used to implement quality or
conflict management by the chosen tour operator with the management of a
selected resort..
D 2: Substantial activities are planned, managed and organised to present
to the class to demonstrate how quality system in a resort is applied (inclass presentation).

LO 3: Task 3
A. Analyse a range of incidents that could affect the health and safety of customers and
staffs in a resort environment as well as in transit and evaluate the procedures to be
implemented by a tour operator to deal with the situation. P 3.1 and P 3.2
B. Discuss how the procedures to be implemented in dealing with incidents comply with
relevant UK/European laws and the guidelines of trade association P 3.3
D 3: Evaluate and discuss how the resort management solves complex
problems using your chosen resort as an example.

Relevant Information
1. Assessment Criteria Related to the Learning Outcomes
Learning outcomes
LO1
Understand the function and structure of
resort operations
LO2
Understand the role and impact of
quality systems and procedures

LO3
Understand the management issues
relating to incidents

Pass
1.1 analyse the function of resort operations
1.2 analyse the structure of the resort offices of different types of tour
operator
1.1 discuss how effective quality systems and procedures affect legal
and conflict situations
1.2 analyse the impact of quality systems and procedures
implemented by a specified tour operator on its operations
1.1 analyse incidents that affect the operations of a resort
1.2 evaluate the procedures to be implemented by a tour operator to
deal with different incidents
1.3 discuss how procedures to be implemented by a tour operator link
with guidelines of trade associations and government bodies

2. Basis for Merit and Distinction Criteria

Department of Travel, Tourism and Hospitality Management

Merit (M1, M2, M3)

Distinction (D1, D2, D3)

Descriptors
M1
Identify and apply
strategies to find
appropriate solution

Indicative characteristics
complex problems with more than
one variable have been explored
an effective approach to study and
research has been applied

Descriptors
D1
Use critical
reflection to
evaluate own work
and justify valid
conclusions

Indicative characteristics
The validity of results has
been evaluated using
defined criteria

M2
Select/design and
apply appropriate
methods/technique

Complex information/data has

been synthesised and processed

D2
Take responsibility
for managing and
organising activities

Substantial activities,
projects or investigations
have been planned,
managed and organised

M3
Present and
communicate
appropriate findings

The appropriate structure and

approach has been used

D3
Demonstrate
convergent/lateral/c
reative thinking

Problems have been

solved

3. Preparation guidelines of the Coursework Document

a. All coursework must be word processed.
b. Document margins must not be more than 2.54 cm (1 inch) or less than 1.9cm (3/4 inch).
c. Font size must be within the range of 10 point to 14 point including the headings and
body text (preferred font size is 11).
d. Standard and commonly used type face such as Arial should be used.
e. All figures, graphs and tables must be numbered.
f. Material taken from external sources must be properly refereed and cited within the text
using Harvard standard
g. Do not use Wikipedia as a reference.
h. Word limit must be strictly followed.

4. Plagiarism and Collusion

Any act of plagiarism or collusion will be seriously dealt with according to the College
regulations. In this context the definition and scope of plagiarism and collusion are presented
below:
Plagiarism is presenting somebody elses work as your own. It includes copying information
directly from the Web or books without referencing the material; submitting joint coursework
as an individual effort.
Collusion is copying another students coursework; stealing coursework from another student
and submitting it as your own work.
Suspected plagiarism or collusion will be investigated and if found to have occurred will be
dealt with according to the college procedure. (For details on Plagiarism & Collusion
please see the student hand book)

5. Submission
a. Initial submission of coursework to the tutors is compulsory in each unit of the course.
b. Student must check their assignments on ICON VLE with plagiarism software Turnitin to
make sure the similarity index for their assignment stays within the College approved level. A
student can check the similarity index of their assignment three times in the Draft
Assignment submission point located in the home page of the ICON VLE.
c. All Final coursework must be submitted to the Final submission point into the unit (not to
the Tutor). A student would be allowed to submit only once and that is the final submission.
d. Any computer files generated such as program code (software), graphic files that form part of
Department of Travel, Tourism and Hospitality Management

the coursework must be submitted as an attachment to the assignment with all

documentation.
e. Any portfolio for a unit must be submitted as a hardcopy to examination office.
f. The student must attach a tutors comment in between the cover page and the answer in the
case of Resubmission.

6. Good practice
a. Make backup of your work in different media (hard disk, memory stick etc.) to avoid distress
for loss or damage of your original copy.

7. Extension and Late Submission

a. If you need an extension for a valid reason, you must request one using an Exceptional
Extenuating Circumstances (EEC) form available from the College examination office and
ICON VLE. Please note that the lecturers do not have the authority to extend the coursework
deadlines and therefore do not ask them to award a coursework extension. The completed
form must be accompanied by evidence such as a medical certificate in the event of you
being sick.
b. Late submission will be accepted and marked according to the college procedure. It is noted
that late submission may not be graded for Merit and Distinction.
c. All Late coursework must be submitted to the late submission point into the unit (not to the
Tutor). A student would be allowed to submit only once and that is the final submission.

8. Submission deadlines: as above (page 1)

Submit to: Online to the ICON VLE only

Department of Travel, Tourism and Hospitality Management