INFORMATION MANAGEMENT

This course introduces students to Information Management (IM) as a field of academic study.
Students are exposed to the scope of IM, the different career paths and the representative
capabilities and skills required of any IM graduate.
Students are also introduced to concepts and theories that explain or motivate methods and
practices in the development and use of information systems in organizations. The concepts and
theories will include systems, management, and organization, information, quality, and decision
making, relationship of information systems to organizational strategy.
This course also provides an introduction to systems and development concepts, information
technologies, and application software. It explains how information is used in organizations and
how IT enables improvement in quality, timeliness, and competitive advantage.

I.
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5.

Fundamentals of Management and Business

Module

The Dynamic New Workplace

Environment and Competitive Advantage
Information Technology and Decision-Making
Historical Foundations of Management
Ethical Behavior and Social Responsibility
(End of First Week of Lectures)

6. Planning To Set Direction

7. Controlling To Ensure Results
8. Organizing To Build Structures
9. Organizational Design and Work Processes
10. Human Resource Management
11. Leading To Inspire Effort
12. Motivation and Rewards
(End of Second Week of Lectures)
13. Individual Performance and Job Design
14. Communication and Interpersonal Skills
15. Teams and Teamwork
16. Best Practices and Guiding Principles in a Learning Organization
17. Understanding of effective information environment
18. IT management issues that confront the organization
(End of Third Week of Lectures) LONG EXAMINATION

II.

Business Processes Module

1. Rationalization for Business Processes/ Business Drivers

a. Streamlining business processes.
b. Flattening organizational hierarchies.
c. Introducing complex technologies at a rapid rate.

2. Business Cycles
a. Revenue Cycle
b. Expenditure Cycle
c. Conversion Cycle
d. Treasury Cycle
3. Transaction Systems (ERP, SCM)
4. Financial Management
a. Accounts Receivable
b. Accounts Payable
c. General Ledger
d. Fixed Assets
e. Cash Management
(End of Fourth and Fifth Week of Lectures)
5. Distribution and Logistics
a. Procurement Management
b. Sales Order Management
c. Inventory Management
6. Manufacturing Systems
a. Product Data Management
b. Shop Floor Management
c. Quality Management
d. Advanced Planning Management
e. Cost Accounting Management
(End of Sixth Week of Lectures)
7. Collaboration and Integration
a. B2B
b. B2E
c. B2C
d. B2G
e. E-commerce options and issues
8. CRM
a. Demand Chain Management
b. Service, Support, Warranty Management
c. Contact Center Management (Inbound/Outbound)
9. SRM
a. Product Life Cycle Management
b. Collaborative Product Design
c. Product Data Management
d. Co-managed Inventory, Billing, Purchasing
e. Supplier Compliance
(End of Seventh Week of Lectures) LONG EXAMINATION

MIDTERM EXAMINATION
(January 14, 15, 16, 2016)
(End of Eight Week)

III. Information Systems Planning Module

1. Foundations of Information Systems in Business
a. Types of Information Systems: Different Ways to Support Communication and
Decision Making
b. Roles of Different Types of Information Systems
2. Competing with Information Technology
3. Business Processes of Planning, Building, & Managing Information Systems
4. Challenges of Planning, Building & Managing Information Systems
(End of Ninth Week of Lectures)
5. Introduction to Information Systems Planning
6. Selecting Systems to Invest In
a. Cost Benefit Analysis
b. Risks
c. Financial Comparison
7. Project Management Issues
a. Division of Labor between the IS Dept and Users
b. Keeping the Project on Schedule
8. Systems Analysis Revisited
a. Information Sources for Analyzing Systems
b. Performing Interviews
(End of Tenth Week of Lectures)
9. Situation Analysis
a. ISP Methodologies (Goals & Problems Analysis, Critical Success Factors,
Competitive Forces Model, Value Chain, Business Process Reengineering,
Technology life cycle, Porters Value Chain)
10. Initial Information Requirement Analysis
a. Functions vs. Information Systems Needs
b. Audit of Existing IT Resources
c. Technology Forecast
(End of Eleventh Week of Lectures)
11. IS Strategic Thrust
a. IS Mission Statement
b. IS Objectives
c. IS Strategic Thrust
12. IS Supporting Strategies
a. Data Architecture
b. Application Portfolio
c. Development Strategies
13. IT Support Strategies
a. Distribution Strategy
b. Hardware Architecture
c. Data Communication Architecture
d. Software Architecture
e. Migration Issues
14. ISP Time Table and Priority Systems
(End of Twelfth Week of Lectures) LONG EXAMINATION

IV. Evaluating Business Performance Module

1. Data Warehousing
a. Transactions and aggregates
b. Data architecture
c. Data access: extraction, transformation, loading
(End of Thirteenth Week of Lectures)
2. Creating and delivering performance information
a. Data marts, Data cubes, OLAP
b. Financials
c. Sales
d. Supply Chain
e. CRM
f. Vertical Solutions
(End of Fifteenth Week of Lectures)
3. Applying information
a. Business intelligence solution
b. KPIs
c. Balanced scorecard application
d. Learning and growth KRA
e. Internal processes KRA
f. Customer KRA
g. Financial KRA
h. BI Portal Components
4. Measuring against KPIs
a. Comparison values
b. Thresholds
c. KPI trending
(End of Sixteenth Week of Lectures)
5. Quality metrics
a. Cross-functionally definition of metrics
b. Defining relevant project-related procedures (such as an incident handling and
resolution procedure)
c. Definition of requirements for each project phase
d. Bid requirements, internally specified requirements, project management
requirements
e. Documentation (status reports, manuals, etc) (project related issues, potential
defects and problems, proper planning, analysis, coordination and standard
setting, existing defects and problems)
(End of Seventeenth Week of Lectures) LONG EXAMINATION

FINAL EXAMINATION
(March 17, 18, 19, 2016)

Major Outputs
1. The student must be able to present a Best Practice Implementation Proposal focusing on
processes improvement, adoption of tools or methodology. Deadline of submission is on
the sixth week of the lecture class.
2. The student is expected to present a proposed Data Warehouse Model for an assigned
case. The model should follow all the principles of designing a data warehouse. The
student is also expected to choose an application / system that will carry the physical
model of the data warehouse. Presentation should adhere to all project management
concepts. . Deadline of submission is on the sixteenth week of the lecture class.