AGENDA

Project Overview
Handover Process
Management Approach
Association Fees / Charges
Project Overview

THE CITADEL TOWER

Plot No: BB.A02.019

3B+G+6P+41

Total BUA: 1,258,595 Sq-ft

Sellable Area: 434,720 Sq-ft

12 Retail Spaces & 406 Offices

Parking Spaces: 1,374

Project Overview

Facilities of the building

• 24 hour manned security system
• Intelligent light control system (motion sensors) for public areas
• Emergency lighting system
• Floor trunk distribution system
• Smart Building with voice, data, and high speed internet connectivity
• Public address / background music system
• Access control system for data exchange
• Diesel back up generator
• Gate controlled covered parking
• CCTV, and Access Control for enhanced building security
• BMS (Building Management System) for energy efficiency and maintenance
• Central air-conditioning provided by DC Provider (Empower)
• Retail arcade with water facing sitting areas at ground level
• Expansive podium roof top multipurpose outside area
• “Keyless” access control for each office
Project Substantially Completed June 2008
Project Overview

The Citadel Tower at Business Bay – Project Timeline

• Project Launch – October 2005
• Start of Construction – December 2005 enabling, July 2006 main contract
• Anticipated date of completion – July 2008
• Actual date of substantial completion – July 2008
• Projected Date of permanent DEWA connection – August 15th 2009
• Projected Date of permanent District Cooling connection – August 15th 2009
• Projected Date of Early Handover – August 2009
• Target handover to owners –15th September 2009
Project Overview

The Citadel Tower at Business Bay

Important Dates
• Unit viewing and start acceptance of application for Fit Out –26th July 2009
• Early Handover – August 2009
• Target handover to owners – 15th September 2009
• Start of period for association dues – 1st October 2009
• Target January 2010 for the first AGM to appoint the Board of Representatives
for the Owners Association
Warranty Period
• The Tower is under warranty from the Main Contractor against structural
defects for a 10 year period
• All equipment and systems are under the warranty from the Main Contractor
for a one year period
AGENDA

Project Overview
Handover Process
Management Approach
Association Fees / Charges
Citadel - The Hand Over Steps

1. Customer submits office design to Main Consultant for review and approval
• Review cost will be approximately AED 5,000 to 10,000 for singe office unit
2. Customer submits office design plans to relevant authorities for NOC and applies to TECOM for Building Permit
• DEWA, Civil Defense, and du to provide NOC’s
• TECOM Fit out Guidelines has been provided on CD
• Typical approval timeframe is 30 to 45 days
3. To commence construction the customer must pay the final installment and associated charges:
• Final Settlement
• First Year Association Fee
• Annual projected Cooling Charges
• Annual Master Community Charges
4. Customer must pay DEWA deposit
• Visit DEWA Office to present sale agreement and tenancy agreement, if applicable
• Valid ID or Business License
• Payment Completion Certificate from Deyaar
• DEWA deposit receipt
5. Collect Keys and commence fit out

6. Final inspection and issuance of Fit Out Completion Certificate from TECOM

7. Schedule Move-in with FM office

Citadel – Guidelines for Fit out

Required Documents

• Fit-Out Consultant’s / Fit-out Contractor’s Appointment Letter (Main Consultant’s

coordination fee is approximately AED 5,000-10,000 for a Single Unit)
• Fit-Out Consultant’s/ Fit-out Contractor’s Acceptance Letter (Original on
Letterhead)
• Copy of Fit-Out Consultant’s / Fit-out Contractor’s Professional License
• Copy of Tenant’s Valid Trade License (Issued by Relevant Authority)
• NOC From Civil Defense
• NOC From DEWA (ED & WD) including Sub-Metering
• NOC From Telecom Operator (Du)
• NOC From relevant authorities for specialized fit-out projects (e.g. Clinic,
Laboratory, Health Club, Restaurant etc.
• Outline Program of Fit-Out work
• Copy of Sale & Purchase Agreement
• Copy of Lease Agreement (if applicable)
• Copy of Fee Receipt
• Security Cheque (PDC of AED 100/sq.ft)
Citadel – Guidelines for Fit out

Required Drawings for Fit Out application to TECOM

All Drawing Layouts should be submitted in A1 size (hard copy) and .dwg format for Soft Copy.

Existing as-built Drawings (2 Sets)

Proposed Architectural Drawings (2 Sets)
• Plan
• Section
• Internal Views
• Reflected Ceiling Layouts
• Corridor Width and Height
Proposed MEP Layout (2 Sets)
• HVAC and Ventilation Layout
• Drainage Layout (if bathroom is included)
• Power Layout indicating Meter Location
• Single Line Diagram and Load Schedule
• Fire Alarm and Fire Fighting Layout (Certified System Integrator)
• Coordinated Reflected Ceiling Plan with Final MEP fix layout
• Lighting Layout
Handing Over Assistance – The Citadel Tower

Deyaar has arranged the following facilities to assist the Unit Owners:

• Two Banks are present to provide mortgage financing, Emirates NBD and
Dubai Islamic Bank
• Leasing Facility: Contact Mr. Baptist Miranda on 04-211 5642
or Mob. 050 298 8044
AGENDA

Project Overview
Handover Process
Management Approach
Association Fees / Charges
Management Approach - The Teams

Deyaar
• Accountable for Construction Quality & Structural Warranty
• Management of Consultant & Contractor
• Responsible for Building technical issues during first year known as Defects
Liability Period through the Contractor
• Manage the collection of the association fee, the owners account and make
payments against budgeted items
• Supervise and audit facilities manager’s performance
• Building Facilities Engineer – Rolando Ibarra: 050-9557712
Management Approach - The Teams

Board of Representatives of Citadel

• Target January 2010 for the first AGM to appoint the Board of Representatives
for the Owners Association
• Consisting of 5 or 7 owners elected during the AGM
• Oversee the Building operations
• Frame and approve all Resident Policies
• Arbitrate all owner to owner disputes
• Approve non budgeted expenses
• Receive monthly FM reports
• Summary of all calls and their progress
• Budget status
• Cash Position
• Recommendations for improvements / innovations
• Rate the FM service provider on a quarterly basis
Management Approach - The Teams

Facilities Management (FM)

• Facilities Manager for the Tower
• Contracted for First Year
• Managing move-ins
• Manage cleaning and security
• Help Desk Operation (800 DEYAAR)
• Recording Common area snags / follow up for rectification /Sign off on completion
• Proactively reduce operating costs while improving performance of major equipment &
systems
• Accountable to the Board of Representatives of the Owners Association
• Inventory equipment and Implementing Planned Preventive Maintenance
• Hours of Operations
• Security - round the clock
• Cleaning - between 8 am to 5 pm
• Technical & Administration Team operate between 8 am to 5 pm.
Planned Preventive Maintenance (PPM)

• Crucial to ensuring smooth functioning and enhancing the life cycle of the systems
and equipments in the tower.

• Implemented by Facilities Management (FM) Team as per original equipment

manufacturers guidelines.

• Deyaar will conduct quarterly audits to ensure adherence.

• 2 elements located inside your units that require PPM.

• Distribution Boards
• Fire Alarm Detectors
AGENDA

Project Overview
Handover Process
Management Approach
Association Fees / Charges
Association Fee
An Explanation

• Yearly service charge payable by each owner towards common area

expenses for DEWA, cooling, administration, maintenance, cleaning,
security and insurance.
• Apportioned to each owner in accordance with Participation. Quota
based sellable area; e.g. A fixed rate of AED 13.16 per sq ft on the unit
area.
• Does not cover any expenses incurred on any item inside the unit.
• Owner pays in one upfront installment.
• Runs from 1st October 2009 to 30th September 2010.
• In July 2010, the first year expenses of the association fee will be
audited.
Cooling Charges for Units

• Empower is providing chilled water to all units for air conditioning.

• Consumption charges for common area & units are collected up front and
paid by Deyaar/OA to Empower on a monthly basis.
• Each Unit has been provided with a sub-meter to register the amount of
chilled water consumption and will be audited against actual on a
quarterly basis.
Association budget for Citadel –YEAR 1

Summary of Association Fee and Cooling Charges

Total Built Up Total Sellable Master Cooling- Cooling- In- Association
Area Area Including Community Demand & unit Fee
retails Charges Deposit Consumption
Charges Charges

1,258,595 Sq ft 434,742 Sq Ft Unknown 1,403,250 1,040,910 5,721,804

Average Cost / Sq. Ft.

Association Master Cooling- Cooling- In-unit

Fee Community Demand & Consumption
Charges Deposit Charges
Charges
13.16 Unknown 3.23 2.39

Amount to be paid now

• As per the SPA, the Association fee is to be collected annually in advance.

• The master community will also be collected in advance.
• The In-unit cooling charge will be collected in advance.
Association budget for Citadel Tower –YEAR 1

Association Fee Budget

AED (in Millions) AED/Sq.Ft
Cooling-Demand & deposit 1.40 3.23
In-Unit Consumption 1.04 2.39
Master Community Charge -- --
Facility Management Fee 1.80 4.14
Common Area Charges 3.49 8.04
Insurance 0.15 0.35
AED 13.16/sq.ft
Audit 0.025 0.06
Reserve Fund 0.125 0.29
Contingency 0.125 0.29
Association budget for The Citadel Tower

Failure to pay

• Payment of the Association Fee is crucial for operating the tower properly.
• Shortage in Building Fund will affect Services.

Annual Budget-Year 2

• Facilities Management Charges and scope for year 2 will change.

• Unused funds from Year 1 will be applied to Year 2 expenses.
• Any adjustment of cooling consumption and DEWA charges in Year 1 budget will
be made in Year 2.
• The Final Budget for Year 2 will be arrived at jointly by the Board of
Representatives and the Facilities Manager.
 Call
800-Deyaar (UAE ONLY)

For more information