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1
Troubleshooting Guide
For more information about SPSS MR software products or if you have any questions
regarding your shipment or account, please visit our WWW site at
http://www.spss.com/spssmr or contact one of the SPSS MR offices listed below. For
assistance in using SPSS MR products or for installation help for one of the supported
hardware environments, contact Technical Support at http://www.spss.com/spssmr/support
SPSS MR
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England
Phone: +44 (0) 20 7644 6000
Fax: +44 (0) 20 7624 5297
Support via email:
support-uk@spssmr.spss.com
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Level 9
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North Sydney NSW 2060
Australia
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Suite 125
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Cincinnati OH 45246
USA
Phone: +1 (513) 771 7111
Fax:
+1 (513) 771 2121
In2quest, In2form, In2project, In2view, In2comm, In2data, In2tab, In2spss and In2script are
registered trademarks of SPSS A/S Denmark for its proprietary computer software. No
material describing such software may be produced or distributed without the written
permission of the owners of the trademark and license rights in the software and the copyrights
in the published materials.
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subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at
52.227-7013. Manufacturer is:
SPSS A/S, Roejelskaer 11, DK-2840 Holte, Denmark.
Phone: (+45) 45 46 02 00 Fax: (+45) 45 46 02 22.
General notice: Other product names mentioned herein are used for identification purposes
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Copyright 19922001 by SPSS A/S Denmark.
All rights reserved.
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No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in
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without the prior written permission of the publisher.
Contents
1 Introduction
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
On Back Office Computers for CAT Interviewing . . . . . . . . . . . . 3
On the Interview Machines for a CATI environment . . . . . . . . . . 5
Uninstalling In2quest . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
In2form . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Corrupted Project file . . . .
Out of String Memory error .
Paste Special . . . . . . . . .
Large Multimedia files . . . .
Reference to Loop iterations
OLE Automation Error . . . .
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.7
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15
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In2project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Releasing Projects with Large Multimedia Files . . . . .
Respondent Data Files . . . . . . . . . . . . . . . . . . . .
Using In2project in a CATI environment . . . . . . . . . .
CATI Reducing the Number of Log Records . . . . . .
CATI Deleted/Purged projects still appear in In2view .
CATI Released project does not appear in In2view . .
Corrupted i2c File . . . . . . . . . . . . . . . . . . . . . . .
Synchronizing In2project and In2data . . . . . . . . . . .
Synchronizing Times on Interviewer Machines . . . . .
Sending Messages to Interviewers . . . . . . . . . . . .
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26
Chapter
Introduction
In addition to this Troubleshooting Guide, the following manuals and guides are
available for the In2quest suite of programs:
Installation Instructions (not included in the installation)
In2quest Users Manual (included with In2quest Professional includes the
Chapter 1
The manuals and guides included with the installation are provided in PDF format.
You can read them online using Acrobat Reader. You can also print copies of these
manuals and guides using Acrobat Reader.
If you do not have Acrobat Reader, you can install it from the Installation CD. You
can also download a free copy from the following web site:
http://www.adobe.com/prodindex/acrobat/readstep.html
In2quest is highly adaptable to your needs, and thus you can use it in a number of
ways. Because of this, only the most common ways of using the features are
documented in the manuals and guides. You are given both general instructions and
examples. In addition, there are a number of example routings for In2form in the
sample project Sample.i2q in the \\In2quest\Samples folder.
Chapter
This chapter mainly highlights information contained in the In2quest Users Manual
and provides additional information that is helpful for unique situations.
Installation
On Back Office Computers for Computer Aided Telephone Interviewing
To install In2quest on a Local Area Network (LAN), to use a Computer Aided
Telephone Interviewing environment (CATI) for example, you must set up In2quest
on the back office computer (server) and then create the shortcuts on the interviewer
machines. Of course, you must have the user-rights to create directories on the server;
otherwise, In2quest will not install properly. To install In2quest on a server, the server
must be running Windows NT. The files may reside on a Novell Netware server.
Note. These instructions assume that the person setting up the installation for a CATI
environment has basic knowledge of network administration.
Chapter 2
Although the only required change to the Setup for CATI is that you change the
Release folder to F:\Release, you can also change the location of all of the other folder
and file locations on the Miscellaneous and Directories tabs to that of the F: drive on the
server. To do this:
Re-open the Setup dialog box.
Change the location of the folder and file locations on the Miscellaneous and Directories
tabs to that of the F: drive on the server as follows:
Directory Structure
Before you can create the shortcuts on the interviewer machines, you must create the
necessary directory structure. In2project does this automatically when you release a
project. To create the directory structure:
Create a project with all the required machines assigned.
Release the project.
Releasing a project causes In2project to create all the necessary folders and files for the
interview machines. In2project must create these files before you can create the
shortcuts on the interviewer machines.
the letter chosen for the mapped drive is the same as that on the server.
Create a shortcut to In2view.exe on each interview machine and change the Shortcut
Chapter 2
Note. The only character space in the Shortcut Target properties is the space between
F:\In2view.exe and /inifile.
Tip. A quick way to create the shortcut is to drag-and-drop the In2view.exe file from F:
directory in the interviewer machines Windows Explorer to the interviewer machines
desktop (be sure to select the file from the mapped drive, not through the Network
Neighborhood). You can then add the /inifile=F:\Release\Lan\1\In2view.ini statement to
the Shortcut Target properties.
In this shortcut:
F: represents the shared server drive on which you installed In2quest.
The folder \Release\Lan represent folders on the server drive. The number 1
represents the folder for interviewer machine ID number one. You would change
this number to 2 for the interviewer machine with ID number two, and so on. These
folders are automatically created by In2project when you release a project.
The In2view.ini file is used to run In2view. In2project automatically creates this file.
If you are unsure as to the folder names, check your directory structure using your
Windows Explorer.
The interviewers can start administering questionnaires as soon as you release a
project. For more information on Setup, Settings, and Machine Options see the
relevant sections in the user manual.
Warning. We highly recommend that you use the short names for your file directories
when specifying file locations and directories. For example, a Windows 95 or
Windows NT file directory named Program Files has the short name PROGRA~1. It is
this short name you should use.
Uninstalling In2quest
To remove the program files from your system, please use the Uninstall feature in
Windows. Deleting the In2quest directory or copying the program files from one
computer to another does not deal with all the files associated with In2quest. To
reinstall the program, use the Installation CD. If you receive the error message File
component not registered when you install In2form Designer, contact your local SPSS
MR Support Center for assistance.
Warning. Uninstalling In2quest deletes your license file (In2proj.lic) in the In2quest
folder. If you plan to reinstall In2quest, you must make a backup copy of your current
In2project license file and save it in a separate folder before you re-install In2quest.
Once you have re-installed In2quest, you must then replace the installed In2proj.lic file
with the back-up copy. If you do not do this, you will revert to the default user license.
In2form
Corrupted Project file
When trying to open an In2form project file (an *.i2q file), In2form issues a message
saying that the file is corrupted. There are two solutions to this problem Repair the
file, or use the Backup file (note that a back up file only exists if you have selected the
Backup projects option on the General tab of the Options dialog box).
Chapter 2
In the Open Project dialog box, select the file you just renamed from the list.
Click OK.
In2tab.
Pentium 200 MHz.
32 MB RAM for In2form, and In2tab.
If your computer meets these minimum requirements and you are receiving the above
mentioned error message, try closing all non-essential programs to free up your
computers resources.
Paste Special
If you find that you use the response lists with the same response texts and names in
multiple projects, you may find that creating these response lists as a text file for use
with Paste Special function will save you time. In addition, using a predefined response
list reduces your chances of typing the information incorrectly. Using the Paste Special
function, you can have up to 15 standard response lists with up to 1024 responses per
list.
Note. Using the Paste Special function to enter response lists is similar to using this
function to enter your Language codes and texts when you are creating a control to set
the language of an interview (for more information, see Using Multiple Languages
in the user manual).
For example:
[Fruit]
1=Apples
2=Bananas
3=Grapes
4=Oranges
5=Pears
[Flowers]
carnat=Carnations
dais=Daisies
roses=Roses
tulips=Tulips
[Standard]
OS=Other Specify
DK=Dont Know
RF=Refused
Save the file as a text file with the name special.dat in the same directory as the
10
Chapter 2
Warning. It is possible to include invalid characters in your response names when you
create response lists this way. Do not use the following characters in your response
names: single straight quotation marks (), single curly quotation marks (), straight
quotation marks (), curly quotation marks (), at sign (@), commas (,), periods (.),
equal sign (=), asterisk (*), left square bracket ([), or right square bracket (]). In
addition, you should avoid using braces ({) or (}) unless you want to create a text
substitution for the response text. You should never use braces in the response name.
Your response list now appears in the Object Editor dialog box. You can type additional
responses, change the response names or text, or change the properties for the precodes
on any of the tabs of the Object Editor dialog box. In addition, you can paste additional
response lists using the Paste Special function.
Close the Object Editor dialog box.
Close and save the form.
Warning. If you select a line in the response list that contains information and then use
the Paste Special function, you will over-write the previous information. In addition,
each response name value must be unique within the object. If you have pasted a
response list that contains a response name that is the same as another response in the
object, In2form issues a warning when you try to close and save the object. You must
change any duplicate response names before you can save the object.
11
To reference the files in each of the multimedia objects in your In2form project:
On the Value Tab of the Object Editor dialog box, create a parameter (text substitution)
for the file name for the precode. For example: {Picture1}as below.
Figure 2-1 Media files referenced using a parameter in the Object Editor
12
Chapter 2
Note. If you are creating Video or PlaySound objects using parameters, In2form will
issue error messages informing you that it could not find the file named
C:\In2quest\{ParameterName}, and that you should check that you have specified path
and file name correctly. Ignore these messages (click OK to proceed).
Close and save the form.
Select the form in the routing.
From the menu choose,
Edit
Parameter
In the Parameters list of the Parameters dialog box, select the parameter you just
Note. You must type the file location between double-quotes and enter two backslash
marks for each directory level. For example, you type the reference to a file named
MyPic1.bmp located in a directory named Media on the C drive as
"C:\\MEDIA\\MYPIC1.BMP", as in Figure 2-2.
Repeat for each parameter on the form.
13
In the Routing, you now have the file reference listed as a parameter next to the form,
as in Figure 2-3,
Figure 2-3 Referenced multimedia files as shown in the routing
Note. If you plan to use Debug, you must have copies of the multimedia files located
in the same folder as you have referenced in the routing.
14
Chapter 2
Tip. You can also use the parameters to reference multimedia files in a CATI
environment. Instead of distributing a disk with the multimedia files, the multimedia
files reside on the network. To do this, each interviewer machine must have the
directory on the network mapped to the same drive label on the interviewer machine.
You would then use this as your file location. For example, if your multimedia files are
in a directory on the network called \\ABCcomp\Current\Projects\Media, and your
interviewer machines have mapped the Projects directory as V:, then you would
reference a file named MyVideo.avi as "V:\\MEDIA\\MYVIDEO.AVI" in the Parameters
dialog box.
Tip. You can also use parameters to reference to reference each part of the file name
and location. For example, you could use a parameter named {Drive} for the drive letter,
{Path} for the directory path, and {File#} for the file name (replacing the # sign with a
number for each file in the object). By entering your parameters this way, you only
need to enter the drive and path information once, rather than for each file.
Figure 2-4 Media files referenced using multiple parameters in the Object Editor
15
Figure 2-5 Referenced multimedia files using multiple parameters as shown in the
routing
Tip. You could also create Summit functions in In2script or use other routing controls
to set the {Drive} and {Path} parameters.
This tells In2view to look for the response 1 in the form [MyQuestion] in the first
iteration of the loop.
For a nested loop, you would reference in a similar way
If [MyQuestion](1,1)=1 Then
If you want to reference a specific object on the form (where you have more than one
answer object on the form), the loop iteration comes between the form name and the
object name
You must index the form in the following way:
If [MyQuestion](1).[Single1]=1 Then
16
Chapter 2
In2project
Releasing Projects with Large Multimedia Files
Sending large multimedia files to interview machines in a Computer Aided Personal
Interviewing environment (CAPI) can take a long time.
To reduce the time required to send multimedia files to interview machines, you can
distribute the multimedia files on separate disk to your interviewers.
To use multimedia files in this manner, the files must be referenced using
parameters in In2form. You can reference the multimedia files in In2form to a
directory such as C:\Multimedia and then send a disk with those files to the interviewer.
If you reference the files to the hard drive, the interviewers must copy the multimedia
files from the disk to a directory on their computer with that same name (C:\Multimedia
in this example).
In In2form, you can also reference the multimedia files directly to the distributed
disk. For example, if the distributed disk is a CD ROM, you would reference the files
as D:\Multimedia\FileName (assuming that the CD drive on the interviewer machines
is the D drive).
For more information on creating projects in In2form with multimedia files for
distribution on a separate disk for distribution, see Large Multimedia files on p. 11.
17
interviewers copy the files to the appropriate directory before initiating any interviews
for the project.
If the multimedia files are referenced to the distributed disk, ensure that the disk is
inserted into the appropriate drive on the interviewers machine before initiating an
interview.
Tip. Multimedia files can also reside on a network drive for CATI projects. The files
are referenced in In2form to the appropriate location on the mapped drive. All
interviewer machines must have this location mapped to the same drive letter.
Normally, In2project places a copy of each multimedia file in each of the interviewer
machines inbox on the local area network (LAN). Referencing multimedia files to the
network will optimize the time required to release projects in a CATI environment as
In2project does not need to place copies of the multimedia files in the machines
inboxes. This also reduces the size and number of files that reside on the network.
18
Chapter 2
19
addresses.
All machines (interviewer machines and the machine running In2project) must
before you set up the shortcuts on the interviewer machines. When you release the
project, In2project automatically creates all the necessary folders.
The transfer of completed interviews from the out-box of the interviewer machines
to the in-box of the back office machine is automatic. Therefore, the interviewers
cannot use the Manual Dial function in In2view nor do you need to use In2comm
to communicate between the interviewer machines and back office computer.
Likewise, the times on the interviewer machines are not synchronized using
In2comms synchronization features.
We also recommend (but do not require) that you set the Auto Collect option in
In2project to Yes in the In2project Settings dialog box, or use the Collect
able to log onto a machine, then in the Settings dialog box, on the Logon tab, select
the Allow all Assigned Users to Logon feature. Otherwise, interviewers can only
use their assigned machines.
Note. In2project automatically sets the AutoSave option to On in the configuration file
for the In2view machines. You can set a number of other options for the interviewer
machines in the Machine Options dialog box.
20
Chapter 2
recent version of Access, you must open the file as Read Only.)
Select the Tables tab if it is not already active.
Open the table named IntMapMail.
Place you cursor in the column named Mail.
From the menu, select:
Records
Sort
Sort Ascending
Select the number of records you wish to delete starting from the lowest number in the
Mail column.
Make note of the largest number in the Mail column you are deleting as you will need
Tip. You can use an SQL query instead to perform this action. The SQL string is:
DELETE DISTINCTROW IntMapMail.* FROM IntMapMail WHERE (IntMapMail.Mail<19);
This would result in the deletion of all records with a Mail number smaller than 19.
Close the IntMapMail table.
Open the table named LogMail.
Place you cursor in the column named Mailid.
21
table.
From the menu, select:
Edit
Delete
Record
Access warns you that you are about to delete records and that you cannot undo this
action. If you are sure you want to delete the records, click Yes.
Tip. You can also use an SQL query to perform this action. The SQL string for this is:
DELETE DISTINCTROW LogMail.* FROM LogMail WHERE (LogMail.Mailid<19);
This would result in the deletion of all records with a Mail ID number smaller than 19.
Close the LogMail table.
Close the database.
You have now reduced the number of records in the Transaction Log in In2project by
the number of records you deleted in the tables. This should improve the time it takes
to release projects.
2.0 for this task as you cannot copy and paste in a file opened as Read Only and you
must not update the database file to more recent versions of Access.)
Select the Tables tab if it is not already active.
Copy the table named IntMapMail.
22
Chapter 2
Paste the table and name it IntMapMailx when prompted for a name.
In the Paste Options, select Structure only.
Click OK.
Delete the table named IntMapMail.
Rename the IntMapMailx table to IntMapMail.
Copy the table named LogMail.
Paste the table and name it LogMailx when prompted for a name.
In the Paste Options, select Structure only.
Click OK.
Delete the table named LogMail.
Rename the LogMailx table to LogMail.
You have now deleted all the records in the Transaction Log in In2project. This should
greatly improve the time it takes to release projects.
23
Delete all the folders under the \\In2quest\Release\Lan and under the
\\In2quest\Release\Machine folders.
Once you have done this, you can reopen each project that has a Running status and
de-assign and re-assign the interviewers. By doing this, the project has a "changed"
status thus allowing you to release it again.
Once you have re-assigned the interviewers, re-release the projects with Running
status.
This should recreate all the necessary directories and files.
drive). The drive must be the same for the Setup of the In2project computer and all
the interview computers.
Check that at least one of the assigned interviewers uses the Machine ID as
assigned in In2project.
Check that the shortcut to server is correct on the In2view computer. If your server
drive is H:\ then for Machine ID 2 it would be: H:\In2quest\IN2VIEW.EXE
/inifile=H:\in2quest\release\lan\2\in2view.ini
In2project.
25
By clicking Yes, you can now set the frequency of the Auto Collect by adjusting the
Minutes and Seconds. If you want to set the time of the first collection of data:
Select the First Time check box (or clear the check box to cancel).
Set the time for the first time to collect data by entering the time in the box to the left
of the First Time check box. Note that you can enter the time using a 24 hour clock, or
using am and pm. In other words, you can type 17:00 or 5:00 PM (note that you do
not use periods in the abbreviations just am or pm, and it is not case sensitive).
Click OK.
The AutoSync Command-line Parameter in In2data allows you to set In2data to update
all projects automatically with the new respondent data as In2project collects it. You
use the Command-line Parameter from the DOS Command Prompt. You can usually
find the DOS Command Prompt in the Programs group in your Windows Start menu.
At the Command Prompt C:\In2quest> type In2data.exe /AUTOSYNC
In2data will now start in AutoSync mode, reading the respondent data files from
In2project as they are received.
26
Chapter 2
Note. This synchronization does not apply when you are working in a CATI
environment. This is because you do not use In2comm to communicate between the
back-office computer and the interview machines. To synchronize times in a CATI
environment, use the network management facilities of your server.
27
Tip. You can also send the message immediately by clicking the Release button on the
toolbar (labeled Send Messages when you are working in this dialog box).
If you want to send the message to the interviewer machines the next time they connect
to the back-office computer,
Click the OK button. (or click the Cancel button to cancel your message).
and
Not a legal quota file:
C:\IN2QUEST\STUDIES\MyProject.QUP
and
Grabbing files to interview MyProject failed.
These errors mean that there is an problem with the syntax of the quota file (*.qup file).
Often this means that two lines in the header of the quota file have changed position.
Someone accidentally editing the quota file is the most likely cause of this problem.
28
Chapter 2
The correct format of the header file is #File, #Version, #Cols, #Names, #Header,
#Visible, #Size as in the following example:
#File: MyProject.qup
#Version: 4.4
#Cols: 5
#Names: "Name", "Visible", "ProjectTarget", "ProjectAchieve",
"MachineTarget"
#Header: "Name", "Visible", "Project target", "Project achieved",
"Machine target"
#Visible: 1, 0, 1, 1, 1
#Size: 20, 10, 10, 10, 10
If the order of the last two lines is switched, then you will receive the above errors. The
#Size line must be the last line in the header line as In2project expects to read quotadata in all lines following the #Size line. To correct the problem, open the quota file in
a text editor and correct the order of the header lines. Then, re-release the project.
29
To Turn Off Call Waiting on Interviewer Machines using Windows Modems or TCP/IP
From the Windows Start menu, select:
Settings
Control Panel
Double-click the Modems icon.
Select the modem you are using.
Click Dialing Properties button at the bottom of the dialog box.
In the How I dial from this location section at the bottom of the Dialing Properties dialog
box, click the check box next to This location has call waiting.
In the box next to this, click the down arrow and select the proper code to turn off Call
Waiting. If your code is not listed, you can type the code in the blank space. Be sure to
end the code with a comma to add a pause before the modem dials the telephone
number.
Click Apply.
Click OK.
In the Modems Properties dialog box, click Close.
Close the Control Panel.
Note. This will turn off Call Waiting only for calls using that modem. Call Waiting will
be restored when the dial-up session ends, and the modem hangs up.
30
Chapter 2
Click OK.
If not already selected, click Standard Modem.
Click Next.
Click Next again.
In the first box next to Host prefix/telephone, enter the code to turn off Call Waiting.
Figure 2-6 Example of turning off Call Waiting
Click Finish.
In2view
Unable to open project
When selecting a project, In2view issues an error message saying that it is unable to
open the project (for example H:\In2quest\Release\Lan\2\In2view.ini). This means that
the project file has been damaged.
31
In2data
Corrupted database
When opening a database, In2data issues an error message that says that the database
is corrupted.
32
Chapter 2
Index
Acrobat Reader, 2
Auto Collect, 24
AutoSync Command-line Parameter, 24
LAN, 3
Large multimedia files, 11, 16
License file, 7
license file, 18
Local Area Networks, 3
Log Records, 19
Loop iterations, 15
Backup file, 7
Call Waiting, 28
CAPI, 11, 16, 18
CATI, 3, 5, 17, 18, 22, 23, 24, 26, 27
Colors in In2view, 31
Computer Aided Personal Interviewing, 11, 16, 18
Computer Aided Telephone Interview, 24
Computer Aided Telephone Interviewing, 3, 18
Conflicting DLL files, 16
Conflicting DLLs, 32
Corrupted database, 31
Corrupted i2c file, 23
Corrupted Project, 7
manuals, 1
Modem lost carrier during session, 28
MSVBVM50.dll, 16
Multimedia, 11, 16
Number of colors, 31
PDF format, 2
Phones and Times, 25
guides, 1
Quotas, 27
ReadMe file, 1
33
34
Index